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					Amber Elaine Hanlin 4610 West Corral RD Laveen, AZ 85339 US amberhanlin@yahoo.com Home: 4809079266 Contact Preference: Email RESUME Download Job Seeker's Word® Resume ^BACK TO TOP Resume Value: y9ndr2zew3ah6sjj Resume Headline: Administrative Assistant/Support Specialist Amber Hanlin 4610 West Corral Rd Laveen Arizona 85339 480-907-9266

SKILLS

* Sales, Customer Service, Administrative, Account Management, Order Entry, Problem Resolution, Sales Support, Microsoft Office

EXPERIENCE Administrative Assistant II 11/2005 – Present Tempe, Arizona T-Mobile USA

* Work closely with Divisional Director to support his leadership team * Update multiple documents and reports for the team * Serve as the main contact for updating the department’s headcount, staffing, phone list, stack ranking and turnover reports * Reviewing, coding and approving invoices via our Doculink system, as well as working on the DD's travel arrangements and reports * Prepare Daily Sales Report * Apply Microsoft Office experience where needed in the position

Sales Support Coordinator 1/2005 – 11/2005 Tempe, Arizona T-Mobile USA

* Review, Process and follow-up on completion of all equipment and activation orders submitted by General Business sales Team * Responsible for accurate reporting of numbers for my office as well as the Regional Director on a daily basis * Responsible for office duties including postage, mailing, office supplies, collateral and DHL shipments * Review, process and complete all Returns for my Sales team * Communicate any important information to my sales team regarding product, rebates, inventory, etc.

Sales Support / Order Entry 3/2004 – 8/2004 Baer Inc Phoenix, Arizona

* Enter sales Orders for Brake Systems provided by Sales Representatives in preparation for shipment * Supported Accounting department with Cash Transactions and Invoicing * Back-up to Receptionist on switchboard as well as provided customer service to dealers calling in for information on orders

Sales Consultant/Customer Service Representative 6/2003 – 3/2004 Arizona Alltel Communications Phoenix,

* Answer incoming calls in call center environment * Provide customer service and billing explanation to Alltel customers * Educate and provide customers with up-to-date wireless technology and products Regional Order Manager/Sales Engineer 2/2001 – 3/2003 Hackensack, N.J. Conversent Communications (CLEC)

* Review, validate and enter orders for small and large business telecommunication requests * Support sales staff in customer service and repair issues for clientele * Work with provisioning and technicians to ensure proper installation of phone lines, Integrated and data products offered by Conversent * Assisted Regional Order Manager in problem solving, resolution and daily management duties. * Answer high volume of calls varying from repair issues to product support and instruction * Project manager for all high end telecommunication services purchased and installed for small and large businesses in New Jersey territory * Supervisor to Order Manager and Sales Administrator in New Jersey office giving direction and support to both positions

Sales Consultant 5/2000 – 1/2001 Arizona Qwest Communications Phoenix,

* Answered high volume of calls in small business call center (40-50 calls a day)

* Dealt with the consultation, ordering, and tracking of high-cap telecommunication products for small businesses including DSL, ISDN, Wireless, analog lines and other features and products offered by Qwest * Account Manager for small businesses needing representation and advice for telecommunication needs * Provided customer service and technical support for existing customers utilizing high-end products provided by Qwest * Educated small businesses on all new telecommunication products that may benefit their business

Order Desk Supervisor 7/1996 – 9/1999 Tempe, Arizona Interwest Distributing

* Processed orders for several high-end appliance dealers in the southwest territory * Provided customer service and information for all appliance dealers contracted with Interwest Distributing * Shipped and received daily several shipments of appliances from manufacturers and to small appliance dealers all over the southwest area * Assisted Purchasing agent in ordering and receiving product from manufacturers. * Assisted Operations Manager in all aspects of her position * Key contact for several appliance dealers concerning pricing and availability of all product distributed by Interwest

EDUCATION Mount View High School Diploma - Thorndike, Maine

University of Maine 2 Years - Portland, Maine

REFERENCES Barry Thomas - T-Mobile USA (602) 570-0500 Barry.thomas@t-mobile.com

Patrick Dunn - T-Mobile USA (952) 594-0040 patrick.dunn@t-mobile.com

Robert Brenner - T-Mobile USA (720) 217-2819 Robert.brenner@t-mobile.com

SUMMARY ^BACK TO TOP Desired Salary/Wage: 50,000.00 USD Per Year Current Career Level: Experienced (Non-Manager) Years of relevant work experience: 10+ to 15 Years Work Status: US - I am authorized to work in this country for any employer. Active Security Clearance: No Target Job: Target Job Title: Administrative Assistant Alternate Target Job Title: Sales Support/Assistant Desired Job Type: Employee Desired Status: Full-Time Target Company: Industry: no industry preference Occupation: * * * * * Administrative/ClericalAdministrative Support Data Entry/Order Processing Executive Support Filing/Records Management Office Management

Target Locations: Selected Locations: US-AZ US-AZ-Phoenix Relocate: No Willingness to travel: Up to 50% travel

Experience: - Present T-Mobile Industry: no industry preference Administrative Assistant II

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