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Friendly Computer Help Presentation

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					Friendly Computer Help

Prepared by: Michelle Chabala

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Business Information
Type of business Types of services Company history Contact information

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Type of Business
Friendly Computer Help is a computer tutoring business that helps people learn different areas of the computer and the internet. You can receive help over the internet, over the phone, or in person. Friendly Computer Help will do its best to help anyone no matter where in the world they reside.
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Types of Services
Friendly Computer Help offers the following services.  Helping people learn different areas of the internet.  Helping people learn other computer areas.  Helping people learn other areas of technology.  Creating and maintaining basic websites.  Typing, Editing, and Proofreading documents.  IT support and maintenance  Making and selling computer printed items such as flyers, brochures, catalogs, greeting cards, business cards, etc.  Giving/Teaching classes/seminars in different areas of technology.  Making and selling t-shirts and magnets.  Making and selling computer wallpapers.

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Company History
Friendly Computer Help has been in business since June 7, 2000. Michelle Chabala (owner and founder) taught herself a lot of areas on the computer and the internet. After constantly being asked for help by family and friends, she decided to make a business out of helping people learn different computer areas, including the internet. Michelle obtained an AA degree in Internet and Multimedia Technology at MiraCosta College.
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Contact Information
You can contact Friendly Computer Help using any of the following methods.  Visit the website: Friendly Computer Help http://www.friendlycomputerhelp.net  Send an e-mail: Writr12B@aol.com or owner@friendlycomputerhelp.net  Telephone (760)945-6860

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Customer Information
Standard hours of operation
Holidays

Cost of services
Payment options Where to send payment

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Standard Hours of Operation
The standard hours of operation are Mondays through Fridays from 9am to 5pm pacific time. You may request help no matter where you live, but in person helps are currently limited to driving distance from Oceanside, CA in san Diego county.

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Holidays
The holidays Friendly Computer Help goes by are U.S. federal holidays. The following is the list of the holidays:            New Year’s Day Martin Luther King Junior’s Birthday Presidents Day Easter Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Christmas

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Cost of Services
 Computer Tutoring/Electronics Services  Making and Maintaining Websites  Typing, Editing, and Proofreading documents  IT support and maintenance  Computer Printed Items  Pre-made Items  Giving/Teaching Classes/Seminars  Magnets  T-Shirts  Rewards Cards  Wallpapers

Note: People 55 and older qualify for the Friendly Computer Help senior discounts.
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Computer Tutoring
These prices are good for computer tutoring, tutoring in other types of technology, and helping find the best quality electronics at the best prices.  Standard hours (Monday through Friday from 9am to 5pm)  Over the phone or over the internet.  $40 per session.  Senior price: $36 per session  First help: $32.40  Senior price for first help: $29.16  If I can not help: $5  Senior price if can not help: $4.50  In Person  $40 per session plus the cost of gas ($0.30 per mile).  Senior price: $36 per session plus the cost of gas ($0.30 a mile)  First help: $32.40 plus the cost of gas.  Senior price for first help: $29.16 plus the cost of gas.  If we can not help: $5 plus the cost of gas.  Senior price if we can not help: $4.50 plus the cost of gas.  After hours, weekends, and holidays (after 5am and before 11pm).  An additional $5 to the prices above.  Senior price: An additional $4.50 to the price above.  Last minute (three days or less)  An additional $5 to the prices above.  Senior price: An additional $4.50 to the prices above. 11

Making and maintaining websites
Since we do not currently have the equipment to host a website, we find out what the customer wants and do an extensive search to find websites that fit the customer’s criteria. Our website fee is the cost of the website provider plus $10 a month for the maintenance of the website. Senior price would be the cost of the website provider plus $9 a month for maintenance of the website.

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Typing, Editing, and Proofreading Documents
 Each assignment (up to 20 pages)  $40  Senior price: $36 First assignment  $36  Senior price: $32.40 Assignments over 20 pages  An additional $5 for every group of up to 20 pages.  Senior price: An additional $4.50 for every group of up to 20 pages. Bulk price  $54 for 400 pages  Senior price: $48.60 for 400 pages.

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Note: Please make sure the instructions you give us are exactly what you want done. We follow instructions exactly as they are given to us. If we follow the instructions as they are given to us and it is not what you wanted, you will be charged for either a change or another assignment, depending on how much of the assignment is done when the correct instructions are given to us. Also, all assignments MUST be reasonable. The size of the assignment will affect the time it will take to get it done as we will not risk our employees getting carpel tunnel syndrome or anything else that might affect their work. 13

IT Support and Maintenance
 Personal computers  $25  Senior price: 22.50 One to five computers  $50  Senior price: $45 Six to ten computers  $100  Senior price: $90 Eleven to fifteen computers  $150  Senior price: $135 Sixteen to twenty computers  $200  Senior price: $189 Twenty-one to twenty-five computers  $250  Senior price: $225 Over twenty-five computers  $300  Senior price: $270 Late fee (late without calling or calling after the scheduled start time)  $5  Senior price: $4.50 Last minute (three days or less notice)  $5  Senior price: $4.50 14 

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Computer Printed items
The following prices are for items that are not made until the customer specifies what type of item they want and what they want on it.  Individual price (regular paper)  $0.50 per item  Senior price: $0.45 per item

 Individual price (photo paper)
 $0.55 per item  Senior price: $0.50 per item Bulk price (regular paper)  $80 for 400 items  Senior price: $72 for 400 items  $88 for 400 items  Senior price: $79.20 for 400 items Individual Sheets of business cards (Business cards come 10 to a sheet)  $0.50 per sheet  Senior price: $0.45 per sheet  Bulk price for sheets of business cards  $80 for 400 sheets  Senior price: $72 for 400 sheets 
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 Bulk price (photo paper)

Pre-made items
 Coupons  $10  Senior price: $9  Gift certificates  Price specified by customer  Greeting cards  $0.99 + tax  Senior price: $0.90 + tax

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Giving/teaching classes/seminars
The following is our price of giving/teaching classes/seminars of the areas of computers/technology that we are familiar with.  $30 a person Senior price: $27 a person

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Magnets
The customer can choose the designs on the design page of the website (http://www.friendlycomputerhelp.net), use a design of their own, or have one created from scratch.  Small (Less than ¼ page)  $0.25  Senior price: $0.23  Medium (¼ page)  $0.50  Senior price: $0.45  Large (½ page)  $0.75  Senior price: $0.68  Extra Large (Whole page)  $1.00  Senior price: $0.90
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T-Shirts
The customer can choose the designs on the design page of the website (http://www.friendlycomputerhelp.net), use a design of their own, or have one created from scratch.
 Transfer only $4.99 plus tax Senior price: $4.50 plus tax  T-shirt and transfer $14.99 plus tax Senior price: $13.50 plus tax

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Rewards Cards
One year card $39.99 plus tax Senior price: $35.99 plus tax Two year card $59.99 plus tax Senior price: $53.99 plus tax

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Wallpapers
The customer can choose the designs on the design page of the website (http://www.friendlycomputerhelp.net), use a design of their own, or have one created from scratch.  Individual $0.25 Senior price: $0.23  CD of 50 $3.00 Senior price: $2.70
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Payment Options
The following are the accepted forms of payments.  Cash  Check (Please Make out to Friendly Computer Help)  Money orders (Please Make out to Friendly Computer Help)  Credit Cards (at the moment, credit cards can only be accepted online via Paypal which does have an option to pay with credit card without joining Paypal.

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Where to send payment
To send a payment to Friendly Computer Help, please mail to the following address: Michelle Chabala Friendly Computer Help 4141 Kimberly Lane Oceanside, CA 92056

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posted:5/17/2009
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Description: This is a presentation I created for my customers to have the detailed information on my business.