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Polypipe Civils Perception Analysis Please complete and email the following questionnaire to email@example.com Name: Job Title: Company: Email: Telephone: Product Knowledge / Awareness 1. Do you currently purchase products from Polypipe Civils: Yes No 1a. If yes, please detail which product below. 2. Please name as many of the Polypipe Civils product range as you can, please detail below. 3. Are you aware of any forthcoming additions to the range: Yes No 3a. If yes, please detail below. 4. Are you aware of any products or services that are unique to Polypipe Civils? 5. Are there any quality issues with Polypipe Civils products? 6. Are there any Polypipe Civils products which you believe to be the best in the sector? Representation / Technical Support 1. Can you name your Polypipe Civils Representative? Yes No 1a. If yes, please name: 2. Have you met / communicate with your PPC representative? Yes No 2a. If yes, is this: Often Enough Not Often Enough 3. In your experience, do Polypipe Civils offer pro-active value engineering and technical advice? Yes No 4. Any additional comments you wish to make, please detail below. Distribution network 1. Do you obtain quotes directly from Polypipe Civils or via a merchant? Civils Merchant 2. If you have an order to place is this directly with Polypipe Civils or via a merchant? Civils Merchant 3. Are you aware of your best local stockist of Polypipe Civils product? Yes No 3a. If yes, please detail below. 4. Would you prefer to place orders directly or via a merchant? Directly Merchant 5. What is the reason for your above choice? Please detail below. Service Levels 1. Do you believe PPC offer an efficient, prompt service? Yes No 1a. Any additional comments, please detail below. 2. Do you believe PPC stockists offer an efficient, prompt service? Yes No 2a. Any additional comments, please detail below. 3. Have you experienced issues on service from either Polypipe Civils or a merchant partner? Yes No 3a. If yes, please detail below. Competition 1. Who are Polypipe Civils competitors? Please name below. 2. Currently, what is your perception of Polypipe Civils pricing against their competitors? High On par with Lower Other comment: 3. Do you believe the competitors have a better product range? Yes No 4. Are Polypipe Civils competitors superior in terms of representation? Yes No 5. Are Polypipe Civils competitors superior in terms of value engineering and technical support? Yes No 6. Do PPC’s competitors have a better network of third party distributors? Yes No The Future 1. Can you detail one action which you believe would improve your trading relationship with Polypipe Civils? Please detail below.
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