Polypipe Civils Perception Analysis by hcj

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									                             Polypipe Civils Perception Analysis

   Please complete and email the following questionnaire to wmsenquiries@polypipe.com

Name:
Job Title:
Company:
Email:
Telephone:

Product Knowledge / Awareness

1. Do you currently purchase products from Polypipe Civils: Yes              No
1a. If yes, please detail which product below.

2. Please name as many of the Polypipe Civils product range as you can, please detail below.

3. Are you aware of any forthcoming additions to the range: Yes              No
3a. If yes, please detail below.

4. Are you aware of any products or services that are unique to Polypipe Civils?

5. Are there any quality issues with Polypipe Civils products?

6. Are there any Polypipe Civils products which you believe to be the best in the sector?


Representation / Technical Support

1. Can you name your Polypipe Civils Representative? Yes            No
1a. If yes, please name:

2. Have you met / communicate with your PPC representative? Yes              No
2a. If yes, is this: Often Enough     Not Often Enough

3. In your experience, do Polypipe Civils offer pro-active value engineering and technical
advice? Yes       No

4. Any additional comments you wish to make, please detail below.


Distribution network

1. Do you obtain quotes directly from Polypipe Civils or via a merchant? Civils      Merchant

2. If you have an order to place is this directly with Polypipe Civils or via a merchant?
Civils    Merchant

3. Are you aware of your best local stockist of Polypipe Civils product? Yes         No
3a. If yes, please detail below.

4. Would you prefer to place orders directly or via a merchant? Directly       Merchant

5. What is the reason for your above choice? Please detail below.
Service Levels

1. Do you believe PPC offer an efficient, prompt service? Yes      No
1a. Any additional comments, please detail below.

2. Do you believe PPC stockists offer an efficient, prompt service? Yes     No
2a. Any additional comments, please detail below.

3. Have you experienced issues on service from either Polypipe Civils or a merchant partner?
Yes       No
3a. If yes, please detail below.

Competition

1. Who are Polypipe Civils competitors? Please name below.

2. Currently, what is your perception of Polypipe Civils pricing against their competitors?
High    On par with      Lower      Other comment:

3. Do you believe the competitors have a better product range? Yes          No

4. Are Polypipe Civils competitors superior in terms of representation? Yes          No

5. Are Polypipe Civils competitors superior in terms of value engineering and technical
support? Yes     No

6. Do PPC’s competitors have a better network of third party distributors? Yes       No


The Future

1. Can you detail one action which you believe would improve your trading relationship with
Polypipe Civils? Please detail below.

								
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