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Client Manager Account Director in Boston MA Resume Jodi Wallace

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Client Manager Account Director in Boston MA Resume Jodi Wallace Powered By Docstoc
					                                              Jodi Wallace
                                          Watertown, MA 02472
                                   jodi0406@hotmail.com, (617) 242-3394



PROFESSIONAL SUMMARY

Proven Sales and Account Management executive in the pharma, social media, mobile and software industries
consistently meeting and exceeding individual goals and customer expectations. Demonstrated record of
accomplishment in client retention and increasing client market share through effective relationship management
skills.

PROFESSIONAL EXPERIENCE

Quantia Communications / QuantiaMD, Waltham, MA                                                       1/08-6/10
Client Services Manager
   QuantiaMD is an interactive physician community providing physicians with access to relevant, clinical
   content via mobile/handheld devices (smartphones) and the web.
     Oversaw all elements of Program Management for Key Accounts
        - Portfolio included: Eli Lilly, Biogen, Shire, Glaxo SmithKline, Ortho Biotech, AstraZeneca
        - Built and maintained business relationships with clients
        - Worked with clients to develop business plans, implementation strategies, marketing requirement
           documents, functional specifications and product specifications
        - Managed all required legal and regulatory submission processes
        - Participated in client status meetings/project reviews on a weekly basis and technical calls on an as
           needed basis
     Responsible for project resource allocation from implementation thru go live
     Collaborated with Marketing to ensure forecasts were met
     Communicated with Product Development on identified new market trends/requests
     Identified additional business opportunities and worked with Sales team cultivating opportunities


TNS Media Intelligence/Cymfony, Watertown, MA                                                        11/05-11/07
Enterprise Account Manager
   Cymfony provides market influence analytics by scanning and interpreting the millions of voices at the
   intersection of social and traditional media.
    Managed enterprise client base using Orchestra, a web based dashboard that provides real time analysis
       of traditional and social media.
           - Enterprise portfolio included: Pfizer, Eli Lilly and Bank of America
                   o 15% upsell for Bank of America thru November
                   o 25% upsell for Pfizer thru November
                   o Increased Pfizer contract 23% in 2006
                   o Increased Eli Lilly contract 15% in 2006
           - Other accounts include CNET, LSI Logic and Northwestern Mutual
           - Maintained quality client relationships to ensure high level of renewals within client base
           - Worked with clients to define ongoing enhancements and adjustments to meet their business
               needs with a specific focus on cross-sell and up-sell targets and quotas
           - Negotiated terms and conditions for client renewals and upsells
    Provided consulting expertise to identify brands and messages for both the client and their competitive
       set in order to deliver analytics on the people, issues and trends affecting business.
    Worked with the Business Analyst team to deliver qualitative reports based on client’s requirements.
    Educated and assisted clients on the Orchestra Dashboard product.
TripAdvisor, Inc., Needham, MA
Key Account Manager                                                                                3/05-11/05
    Managed Overall Relationship of Key Accounts
         - Improved volume and quality of click traffic by implementing merchandising strategies in
              coordination with Sales, Development and Content
         - Assessed and evaluated client requests for coding changes, pricing display, teaser text and reports
         - Client portfolio included: Orbitz, Expedia, Travelocity, New York Times, Viacom, Hotels.com,
              Hotwire, CheapTickets, CitySearch and Classic Custom Vacations
    Improved Commerce Presentation by Recommending Client Initiatives
         - Developed testing and implementation with Merchandising, Content and Engineering
         - Delivered recommendations and expected financial impact of initiatives
    Identified Up Sell and Cross Sell Initiatives



e-TRAVEL SOFTWARE (formerly Oracle e-Travel) , Waltham, MA                                     9/99-2/05
Account Manager
    Managed the Customer Relationship at Multiple Levels
         - Oversaw regular strategy meetings to ensure success of mutually agreed upon business plans
         - Introduced and sold new products and value added services
         - Managed software enhancement requests and upgrade activities
         - Escalated product issues and customer service issues
         - Executed contract renewals
         - Client portfolio included: NCR, Cigna, Seagram’s, Universal Studios, Ogilvy & Mather, AOL,
             Experian, Ameritrade, Invensys, Time, Keane, Sapient, Adecco and Gentiva Health Systems
    Forecasted and Tracked Transaction Revenues to Ensure Return on Investment Strategies were on Target
         - Consistently met or exceeded all individual quarterly objectives and year end goals
    Managed the Implementation of the e-Travel Web-based Internet Application
         - Reviewed scope of project, conferred with client on product expectations, and aligned and
             introduced team assembled to best meet needs
         - Managed project plans to ensure implementations were completed within contractual timelines
    Developed and Executed User Deployment Strategies and Change Management Plans
         - Performed product training
         - Designed promotional and marketing communication collateral to increase user adoption
    Assisted Sales With Product Demonstrations, Presentations and RFP’s for New Business Opportunities


UNITED AIRLINES, Boston, MA
Account Executive                                                                                       1999

QST TRAVEL GROUP, Woburn, MA
Director of Sales, Eastern Region                                                                       1998

COSTA CRUISE LINES, Miami, FL
District Sales Manager                                                                             1995-1998

EDUCATION

   Bates College, BA in Sociology
   American College of Switzerland

				
DOCUMENT INFO
Description: Jodi Wallace is a proven Sales and Account Management executive in the pharma, social media, mobile and software industries consistently meeting and exceeding individual goals and customer expectations. She demonstrated record of accomplishment in client retention and increasing client market share through effective relationship management skills.