Better Business Bureau Debt Consolidation

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					                           Call Center
                           Lead Generation

                           E-Marketing
                           Customer Care

                           Technical Support
                           Web & Multimedia

                           Software Solution

                           Data & Management




                                                        Yantram BPO Services PVT LTD

We are world-class international BPO service provider      902-903,Samedh Complex,C.G Road,
We provide complete, cost effective solutions, with                  Navarangpura,
guaranteed deliverability and consistent performance.              Ahmedabad-3800009
                                                                      Gujarat . India
                                                                     91-79-32938468
                                                              +1-408-705-2785 (US Inbound)
                                                                 info@webyantram.com
                                                                 www.webyantram.com
       BPO Services                    Inbound Call Center      Outbound Call Center


 »   Sales & Marketing                 »   Answering Service    »   Lead Generation
 »   Financial & Accounting Services   »   Customer Service     »   Appointment Scheduling
 »   Document Management Services
                                       »   Inquiry Handling     »   Product/Service Promotion
 »   Multimedia and Design Service
 »   Software Solution                 »   Technical Support    »   Market Research
 »   Customer Service                  »   Toll Free Services   »   Sales & Marketing
 »   Web Research                                                   Verification services
                                       »   Website Response     »
 »   Technical assistance
                                       »   Order Processing     »   E-mail follow-up
                                       »   Messaging Service    »   Data management




5 November 2010
 Our Call Center services include
 Inbound Services
 Inbound Services
 »   Teach. Support                                                 »   Answering Service Customer Service
 »   Account status                                                 »   Inquiry Handling
 »   Order processing/status                                        »   Technical Support
 »   Product Inquiry                                                »   Toll Free Services
 »   Registration                                                   »    Website Response
 »   Troubleshooting, error resolution and technical support        »    Order Processing
 »   Rate plan description, sales and general product information   »    Messaging Service


 Outbound Services
»    Welcome Calls and Upgrade Programs                             » Marketing/Sales - reseller and (reduce
»    Win back Programs
»    Lead Generation Programs                                           customer acquisition costs)
»    Cross/Up-Sell                                                  »   Product/Service Promotion
»    Customer/Quality Surveys                                       »   Market Research
»    Lead Generation                                                »   Sales & Marketing
»    Appointment Scheduling                                         »   Verification services
                                                                    »   E-mail follow-up
                                                                    »   Data management




5 November 2010
 BPO Service
 Inbound Services
 »   Welcome Calls and Upgrade Programs            »   Software Solution
 »   Sales & Marketing                             »   Customer Service
 »   Financial & Accounting Services               »   Web Research
 »   Document Management Services                  »   Technical assistance
 »   Multimedia and Design Service

(Mostly we can provide these services to the following grounds.) (Hotels,
travel agencies, mortgage, e-business etc…any of those are needed
customer service, by phone or email)




5 November 2010
 Our Sales & Marketinservicesinclude
» Web Media                  » Market Entry Support
» Order Entry                » Customer Profile Development
» Replenishment              » Satisfaction Tracking
» Lead Generation            » Post Sales Service
» Market Research            » Data entry work
» Product/ Service Sales

 (In this category we can provide online work & offline
 work any kind of daily office work).




5 November 2010
 E-mail support
 Email has become one of the most efficient means of communication in the modern day. As a
 result, your customers expect to correspond easily and quickly with your customer service
 representatives. YANTRAM Mail provides you with a fully outsourced email support solution
 that gives your customers the level of service they demand, at a fraction of the cost of in-
 house support.
 Voice-phone support
 Though communication through electronic has become mainstream, your customers still
 expect to be able to pick up the phone and speak to a live person. By outsourcing with
 YANTRAM in India, your company can provide your customers 24/7 phone access, without
 the costly overhead associated with 24/7 in-house support. Customer simply call your support
 line and calls are intelligently routed to our facility in India where our trained representatives
 service your customers.
  Chat-live on-line support
 Though communication through electronic has become mainstream, your customers still
 expect to be able to pick up the phone and speak to a live person. By outsourcing with
 YANTRAM in India, your company can provide your customers 24/7 phone access, without
 the costly overhead associated with 24/7 in-house support. Customer simply call your support
 line and calls are intelligently routed to our facility in India where our trained representatives
 service your customers.




5 November 2010
 YANTRAM provides support and sales services for a broad range
 of end products and services for the technology industry, including

  »   Computer Hardware (PC/OEM and Server)   »   Peripherals/ PDAs
  »   Software                                »   Consumer Electronics
  »   Network/Telecommunications Equipment    »   Wireless Handsets
  »   Desktop Systems and Applications        »   Internet Services




5 November 2010
 Internet Solutions
 For more details about our core services click on the following links:

 YANTRAM have a range of internet solutions tailor made to
 our clients needs. We offer specialist services such as follows:

  » Corporate web site development » Content development           » E-commerce Solutions
  » E-commerce solutions           » Flash animations              » Web site promotion
  » B2B / B2C Solutions                                            » Domain Registration / Hosting
                                   » Banners (Static/Animated)

 Graphic Solutions                             Commercial/Advertisement
 We can provide the designing
 solution as following:
  » Brochures         » Flyers                    » Production of affordable TV commercials
  » Stationery        » Cd ROMs                   » Multimedia Presentations (CD ROM)
  » Logos             » Product Packaging         » Production of corporate videos
  » Posters                                       » Production of instructional videos
                                                  » Creation of promotion videos




5 November 2010
 We provide software development and system integration services
 in areas of:
 »   Application Design, Development and Maintenance (Client and Server side)
 »   Graphic User Interface (GUI) Development
 »   Database Design
 »   System Analysis, Design, Development, Integration and Testing

 -   We have top of the line software development professionals like project managers, software
     designers, programmers and engineers, testers and technical writers with exclusive skill to take
     care of your needs.
 -   We offer a fixed project price or hourly rates for software development which depends on the
     complexity of the project.
 -   If you require us to develop new software for you, please Contact Us with a description of the
     project. After an assessment of the project implementation and cost, we will get back to you with
     the availability status.




5 November 2010
 Business Process Outsource        Transaction processing
 » Business Process Outsource      » Credit card Verification Process
                                   » Invoice indexing.
 » Data Management                 » Invoice processing.
 » Finance & Accounting Services   » Data processing.
                                   » Customer queries.
                                   » Fraud authorization.
                                   » Skip tracing.

 Data Management                   Finance & Accounting Service
 » Data Entry & Processing         » Collections
 » Imaging & Indexing              » Check processing
 » Database Management             » Application processing
 » Data Conversion                 » Credit/Debit Card services
                                   » Customer Account Management
                                   » Debt consolidation and collection
                                   » Receivables and Payables management
                                   » Data Conversion from paper to
                                     electronic format.




5 November 2010
     Scope of the Proposal
 This document describes how Yantram will provide contact center services for different
 players in the calling card industry. It explains the basic services that Yantram can provide
 and a brief about the infrastructure, processes and technical capabilities that Yantram has to
 provide the services in A competitive manner.

     Services for TELECOM
 Inbound Call Management : ( Customer Query / Customer Care )
 Yantram agents will manage all inbound calls for calling card giving the customers a satisfactory
 response to their queries. Yantram can provide round the clock service (24 by 7) including
 Weekends for this. Yantram also g ives the flexibility of variable staffing wherein depending on
 the client requirements Yantram can vary the number and kind of agents staffed at each hour of
 the day and each day of the week. Yantram also provides the flexibility to handle bursts of call
 volumes by keeping trained staff ready as standby


 Outbound Calling : ( Sales Promotion and Marketing of Cards )
 Yantram has rich experience in outbound calling as it has call for more then 4 telecom
 companies In US. We can promote your brand, Sale your cards to customers, to small vendors,
 dealers, Collect order from dealers and re sellers.




5 November 2010
     MIS & REPORTING
 Since the transformation of customer data to customer information and customer information to
 customer knowledge is very crucial for Calling Card Company, it is important to extract the right data
 and present it in the right format for analysis.
 Here are some of the reports we propose shall help Calling Card Company:


 Desk/Agent Reports                                    MIS Reports
                                                       -   Dispositions wise reports
 - Agent Working Reports                               -   Problem specific reports
 - Call Detail Reports                                 -   Hot, Warm and Cold queries report
 - Login & Talk Time Report                            -   Demographic Reports
 - Floor Attendance Report                             -   Feedback Reports
                                                       -   Callback details
 Customer demand report                                -   Product/service wise reports

 Yantram has a dynamic 24 x 7 reporting team promising to deliver accurate reports
 within 3 hours of completion of shift.




5 November 2010
        CRM SOFTWARE
    For Calling Card Company, each transaction with the customer carries lot of value to the overall
    business. Yantram has comprehensive, fully customizable CRM software, which keeps the tack of each
    transaction of customer and agent interaction. It helps agents to perform more efficiently as Every
    historical transaction is available to him each time he talks to the customer. The CRM software Gives
    major features like:


-   Customer Transaction Tracking
-   Customer History Storage & Retrieval
-   One Click Information Availability
-   Business Intelligence
-   People/Agent Intelligence
-   Customer Retention Tool

    This service can be offered, based on the study of these solutions by the clients. Yantram has
    the in House capabilities to develop wrapper applications, which can push and pull data based
    on Transaction requirements.




5 November 2010
     INFRASTRUCTURE
 When creating the facilities at Yantram we spared no effort in building the most advanced call
 center possible. Taking into account the unique challenges faced by a call center in India, we
 planned for every eventuality and provided the means necessary to handle them efficiently. With
 the latest high-end servers, cutting-edge customer management systems, advanced power
 management technology, redundant data storage and fully networked and internet ready
 workstations, Yantram’s built on a solid foundation.



 Technology
 The watch word during the selection of our hardware and software vendors was
 "reliability", and it shows in our systems. Every single aspect of our facility has been
 enhanced by the use ofappropriate technology. Our technology partners, with names like
 Microsoft, Sun, Lotus, IBM,Cisco, Davox, Cellit and Plantronics contributing to our
 systems.
 We have dedicated IPLC over fiber with complete redundancy guaranteeing connectivity
 at all times. In short every bit of technology we use has been built to the highest
 specifications for business continuity.




5 November 2010
 Ramping-Capabilities
 When designing our systems, one of our main was to create a highly extensible and
 flexibletechnology network. This has translated itself into very high uptimes as well as
 incredible ramping capabilities. We can scale our systems to match your requirements
 very quickly, doing in days what normally takes months. This means we can grow as your
 business prospers. Taking care of all your needs under one roof.

 23/7/365
 The watch word during the selection of our hardware and software vendors was "reliability",
 and it shows in our systems. Every single aspect of our facility has been enhanced by the
 use ofappropriate technology. Our technology partners, with names like Microsoft, Sun,
 Lotus, IBM,Cisco, Davox, Cellit and Plantronics contributing to our systems. We have
 dedicated IPLC over fiber with complete redundancy guaranteeing connectivity at all times.
 In short every bit of technology we use has been built to the highest specifications for
 business continuity.

 Complete-Service
 Thanks to our investment in the best technology, we can offer heavily integrated services
 Along with combined support options that have only recently come to the fore. By pooling
 all Your support resources into a single center you increase manageability and create a
 common focal point for users to access. This ensures complete consistency between the
 supports offered through different channel and guarantees the right solution every time.




5 November 2010
     Recruitment & Selection
 An Yantram is selected after rigorous rounds of written tests, group discussion, mock calls and
 personal interviews. The qualities prevalent in each Yantram are:


 · Conversational ability and English grammar
 · Accent, Pronunciation, and Voice modulation
 · Time Management
 · Pro-activeness and Self-confidence
 · Responsible and Responsive
 · Alertness, Learning capability and Persistence
 · Tele-etiquettes
 · Dedicated and Hard worker
 · Sensitization to Western culture


 The senior Yantram’s are top-notch professionals from world-renowned business schools
 and Companies in the CRM Industry.




5 November 2010
     Human Asset
 Yantram is proud of its human asset, which is the lifeline of its call center. The Yantram team
 Comprises of graduates and post-graduates, with experience level ranging from 6 months till 5
 years In The customer service/call center industry


     Language Support
 We at Yantram can support our clients in English, Spanish and all Asian Sub-Continent languages;
 Which inclues Hindi, Urdu, Tamil, Telugu, Malayalam, Gujarâtî, Punjabi, Marathi, Bengali.




5 November 2010
       Training
 The selected candidates undergo a 4-6 weeks of generic training and 1-2 weeks of program/client
 Specific training before they are ready to hit the floor for taking calls:

 Generic Training
 -   Effective Inbound call handling skills
 -   Phone etiquettes                                      - Inter personal skills
 -   Customer Service                                       - Accent neutralization
 -   Team Building.


 Refresher trainings for the operation staff are also held regularly after taking a feedback from the
 Respective Team Managers. The training then is specific to that individual and his weak points.

 Program Specific Training

 Before the formal launch of any program, an exhaustive Program Specific training is
 conducted for effective performance of the campaign on floor, over and above Generic training
 Yantram exercises different strategies for each campaign. Only on the completion of
 Successful test module, a CSR is allowed to work on a particular program.




5 November 2010
 BPO Service
 Dealing in Online PC Hardware Business
  We done every thing for these companies only for this project we had 58 employee.
 INBOUND, OUTBOUND, ACCOUNTING, PROCESSING, RMA (return merchandise
 authorization), VERIFICATION, LIVE CHAT and E-MAIL SERVICES. We worked for
 this company for three years and the campaigns were successfully completed.
 We were also handling charge back of Better business bureau (BBB).

 Outbound project                                    Outbound project
 » Dell computers [we sale computer system]          » Calling card. (Inbound and credit card verification)
 » Dish man [satellite channel provider]             » On Line pc hardware web site (Inbound and credit
 » Mortgage [lead generation]                          card verification)…& More
 » Bureau of grant distribution [lead generation]
 » Q links (canada) [Internet provider] ...etc.
 » Insurance (Lead generation for UK)
 » Traveling campaign
 » calling card…..& more




5 November 2010

				
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Description: Better Business Bureau Debt Consolidation document sample