Sunsail Sailing Holidays Welcome by fjwuxn

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									Sunsail Sailing Holidays

 Welcome On Board!
                  WE DO!
Sunsail is the world’s largest charter sailing company – celebrating
        over 36 years of sailing experience!
Sunsail is the Brand of choice with 29 locations worldwide!
Sunsail is world leader with innovative yachts: The Sunsail 384 – first
        Cat in the fleet with integrated Solar Panels
                            Sunsail – From Zero to Hero
• World largest Yacht Charter company offering Bareboat, Flotilla and Sailing School, Beach
Clubs and Sailing Events
• Cutting-edge fleet with the over 800 yachts
• World’s best cruising grounds - over 29 locations worldwide
• Bases in the Mediterranean, Caribbean, South Pacific, Indian Ocean and Europe
• Great value sailing holidays – We offer Price Match
• Catering to sailors at every level, from beginner to expert – Zero to Hero
• Over 36 years industry experience
• Continually driving sustainable development for the benefit of our customers and
• Dedicated & Experienced staff – who share a passion with our customers: SAILING
     At Sunsail we understand your love of sailing and your passion for new and exciting
     experiences. So trust your holiday to Sunsail – the company that loves sailing as much
     as you do.
                            Sunsail – Welcome on Board
• The Sunsail Product          - Bareboat Charter
                               - Flotilla
                               - Clubs
                               - Sailing School
                               - Events
• Sunsail Destinations         - Mediterranean
                               - Caribbean
                               - Exotics
                               - UK
• Sunsail Fleet                - Monohulls
                               - Catamarans
• Sunsail Booking Process      - Choosing the right trip
                               - Sales Process
                               - Sample Costing
                               - Invoice Sample
• Sunsail Support Tools        - Agent Website
                               - Marketing Support
                               - Your Sales Support Team
                     The Sunsail Products
Sunsail Events

                 Sunsail Sailing   Sunsail Flotilla   Sunsail Yacht Charter

Sunsail Clubs
                                 Sunsail Clubs
Who is your customer: Anybody who enjoys waterbased activities or just wants to relax
                           at the beach. Perfect for families, as our clubs offer superb childcare
                           services. Customers have access to all the latest sailing equipment
                           for some fantastic water sports action in the sparkling bay, and off
                           the water.
Locations:                 Vounaki, Kos (Dailalos – NEW for 2010) - both in Greece

Club Concept:              The perfect family holiday
                           Superb Childcare (4mths-17yrs)
                           Learn, improve & Excel
                           Breathtaking Location
                           Unbeatable Sailing & Tuition
                           Exceptional Staff
                           Great Accommodation & Hospitality
                                 Sunsail Schools
                           From Zero to Hero with Sunsail
Who is your customer: Anybody who want to pick up Sailing or extend their knowlegde,
                               perfect for singles, couples, families and friends of all ages.
                               Free-time will never be the same again!

Locations:                     BVI Sailing School, Lanzarote, Thailand, Port
                               Vounaki – OPENING THIS YEAR – Watch this

Sailing Courses:               RYA - Royal Yachting Association Sailing Courses

           Introductory:       RYA Competent Crew
           Intermediate:       RYA Day Skipper (practical or shorebased)
                               ICC (International Certificate of Competence)
                               Sunsail Flotilla Training
           Advanced:           RYA Coastal Skipper
                    Sunsail Events
Corporate Hospitality, Team Building, Regattas, Events
Who is your customer: Businesses looking to entertain clients, particpate in team building,
                            conferances with a differences. Individuals and groups looking to
                            particpate in events or create their own event.

Locations:                  UK, Port Solent
                            Worldwide – bespoke events can be created at nearly all of our

Sailing:                    Compete in cowes week, round the island,
                            BVI spring Regatta, Antigua Race Week etc..
                            Business can create their own regatta

USP’s                       UK – 60 boat matched fleet
                            Worldwide – 800 boats to choose from
                            Dedicated events team
                            Experience sailors and Skippers
                   Sunsail Flotilla – Social Sailing Experience
Who is your customer: Sailors with either basic sailing experience or who enjoy the social
                           sailing experience and unobstrusive support from a lead boat.
                           GREAT: Our Sunsail Family Flotillas!

Locations:                 Throughout our Mediterranean destinations as well as in the BVIs
                           and St.Vincent
                           Choose from 23 different routes
Yachts:                    Monohulls, Cats are the exception
                    Sunsail Flotilla – Social Sailing Experience
Flotilla Concept: - Typically a group of up to 12 yachts supported by a Lead Crew -
                     Skipper, Hostess and Engineer
                   - Family Flotillas also feature an Activity Coordinator for the Kids
                   - Perfect balance between independant sailing and unobstrusive support.
                   - Planned Itinerary – different stops evey day – Marinas are preorganised by
                     the Lead Crew, Mooring Fees apply to the customer
                   - Explore alone if you whish, as there is plenty of “Free Sailing”
                   - Routes have experience level ratings
                   - Lead crew organises: Breakfast first Morning, Fun Races, Flotilla Punch Party
                     or Barbeques – free to join in
                   - Charterfee includes: Boat, Leadcrew Support Supplement, 1 tank of Fuel,
                     Yacht Damage, Waiver 1
                         Sunsail Flotilla Sample Itinerary
Charter:                  - same start and end base, fixed turnaround day
                          - for date schedule / individual routes – see agents website

Itinerary:                - Route is fixed, but also offers 1 or 2 days free sailing.

Daily briefing:           - Group meets every morning for a chart briefing and tips on the daily
                            attractions and local secrets
 Turgutreis South Flotilla familyflotilla      Day 4
 Day 1                                         Degirmen Buku ( English Harbour)
 Arrive at Flotilla base, Turgutreis           9 miles, 2 hours
 Day 2                                         Walk like an Egyptian along Cleopatras
 Cökertme – 29 miles, 6 hours                  Beach as you feel real African sand
 Pine and olive trees line the slopes behind   between your toes. This sand was         Day 7
 this scenic bay where you will see some of    imported thousands of years ago.         Return to Flotilla base, Turgutreis –
 the finest Turkish Gulets in the area.        Day 5                                    19 miles, 3-4 hours
 Day 3                                         Free Sailing                             Enjoy a fun race back to base before
 Akbuk – 17 miles, 3 hours                     Day 6                                    letting your hair down at the farewell party.
 High mountains surround this                  Bodrum                                   Day 8
 impressive bay and there are plenty           Enjoy a night in Bodrum with exclusive   Departure
 of restaurants ashore for you to              restaurants, boutiques and bazaars,
 choose from.                                  and famous night clubs.
                        Sunsail Yacht Charter with Skipper
Who is your customer: Sailors with with basic or possibly no sailing experience, who would
                            like to lean back and explore cruising grounds on a skippered yacht

Tailor made:            Relax and let Sunsail do the rest!
                        - Skippers are available at ALL Sunsail destinations
                        - Hire a skipper for the whole charter or just for a couple of days
                        - For a quick refresher, guidance at the helm or just to give you a break
                        - Skippers are fully qualified
                        - Expert knowledge of the local sailing area
                        - Pre-season briefing at our Sunsail

                        Note: Skipper or other Sunsail staff need their
                              own cabin, the client is responsible for
                              providing food.
                        Other Options: Cook or Cleaner
                               Sunsail Yacht Charter
Who is your customer: Sailors with basic to extensive sailing experience, who would like
                           to explore cruising grounds on their own in a chartered bareboat.

Tailor made:               We have got it covered!
                           - Variety of 29 worldwide charter bases
                           - Locations have experience level ratings
                           - First Class Fleet – Monohulls or Catamaran
                           - Snorkel Gear is already on board,
                           - Outboard is already included

Optional Extras:           Skipper, Cook, Cleaner, Ocean Kayak,
                           Provisioning, Airport Transfers

Compulsory Extras:         Yacht Damage Waiver (YDW) 3 options, Fuel
                           2 options, Yacht Cleaning,
                      Sunsail Yachtcharter Sample Itinerary
Charter:                         - same start and end base,
                                 - fixed in same base

One Ways:                        - different start and end base

Sample Itinerary: - Sunsail offers a sample 1 or 2 week sampe Itineraries for each base,
                                   featuring highlights and distances in nautic miles (NM)
One Week Sample Itinerary – find more and complete itineraries in the Brochure or on the Agents Website
Day 1: Pula - Islands of Brijuni (5 NM)
If you have the possibility of leaving Pula the same day that you arrive, spend the evening in the port of Veli Brijun, the largest of the
Brijuni archipelago to the north of Pula bay. The island, famous for the presidential residence, is a national botanical park that is rich
with more than 700 different plant species. Don’t miss seeing the Roman remains of a 1st century villa, thermal baths, and a temple.
There is also a fortified Byzantine village on the west coast. In the port there are 3 hotels where you can have lunch.

Day 2: Islands of Brijuni - Pomer (17 NM)
After visiting the Brijuni islands, sail down to the Istrian point then turn and sail full north until arriving at the back of the gulf of Pomer,
which is a mile deep and dotted with six charming islets on the way. Once there, anchorage is perfectly sheltered. The Pomer ACI
marina provides all facilities and we can recommend dining in the restaurant « Ostriga »; which is less than a mile away in the village.
Day 3: Pomer - Cres (18 NM)
Cross the Kvaner canal, with the north-west wind pushing you, to the port of Cres on the island of the same name. Cres is a 15th
century fortified port. The modern marina, with all its facilities, is a curious contrast with this mediaeval town.       etc….
                                          Sunsail Destinations
          29 destinations throughout the Mediterranean – Caribbean – Exotic Destinations - Europe

Popular charter times:                - Mediterranean for the Summer months
                                       Perfect “Drive-To” Destinations – e.g. Pula, easy access with low cost airlines
                                      - Caribbean & Exotic for the Winter months
                                       Extend the Summer Sun and escape the Winter!

Base opening times:                   - Mediterranean: April – October
                                      - Caribbean & Exotic: All year round

Turnaround days:                      - Mediterranean: fixed, weekly turnaround, different per start base
                                       (majority Saturday / Sunday)
                                      - Caribbean & Exotc: flexible start dates, flexible duration, minimum
                                        5 day charter                                       Special: Pula – Croatia
                                                             Embarkation          Disembarcation   European friendly base
                                                                                                   15.00hrs embarkation
Embarkation Times:                    - Mediterranean:      18.00hrs                 9.00hrs
    Detailed info on Agent Website.   - Caribbean:          18.00hrs                 11.00hrs
    Pricesheets     Optional Extras
                                      - Exotic:         12.00/15.00/16.00hrs         9.00/10.00/12.00hrs
                                      - early check in on request
                     The Mediterranean - Croatia
Basis in Croatia: Pula – Istrien
                  Kremik - Adriac Coast
                  Dubrovnik – Dubrovnik Riviera

Airports:   Pula - Pula
            Kremik - Split, Zadar
            Dubrovnik – Dubrovnik

             Note: Due to Croatian regulations clients have to provide minimum ICC qualification
                 The Mediterranean - Croatia
                                                                           Special: It is possible to sail into
Sunsail in Croatia: Pula – Bareboat                                          Italy, Slovenia or Montenegro for
                                                                             Yacht over 40ft / 12m and with 2
                    Kremik – Bareboat and Flotilla
                                                                             qualified Skippers on board.
                    Dubrovnik - Bareboat and Flotilla

Flotillas from Kremik:        - Kornati (1 week)
                              - Kremik North and South
                                (1 week each, combinable to 2 weeks)
Flotillas from Dubrovnik:     - Dubrovnik (2 week)
                              - Ruza (1 week)

                   Detailed flotilla start dates sheet available on agents website
                   The Mediterranean - Turkey
Basis in Turkey: Turgutreis – Bodrum Peninsula
                 Göcek - Lycan Coast
                 Orhaniye - Lycan Coast
Airports: Turgutreis – Bodrum
          Göcek or Orhaniye – Dalaman & Göcek
                               The Mediterranean - Turkey
Sunsail in Turkey: Turgutreis – Bareboat and Flotilla
                          Göcek – Bareboat and Flotilla
                          Orhaniye - Bareboat and Flotilla

Flotillas from Turgutreis: - Two Country Flotilla (2 week)
                                   - Turgutreis North and South
                                     (1 week each combinable to 2 weeks)
Flotillas from Orhaniye:          - Orhaniye (2 week)
                                  - Dorian (1 week)
Flotillas from Göcek:             - Göcek (1 week)
                                  - Kas (2 week)

 Special: Kas and Göcek Flotilla starts from Fetiye, beside Göcek
          Turgutreis Flotillas are familyflotillas
 Transit Logs: compulsory extra, charged on spot

                       Detailed flotilla start dates sheet available on agents website
                    The Mediterranean - Greece
Basis in Greece: Vounaki – Ionian See
                    Milina – Sporades
                    Edipadvros – Saronic Golf

 Airports: Vounaki – Preveza
           Milina – Skiathos
           Edidavros – Athens
                          The Mediterranean - Greece
Sunsail in Greece: Vounaki – Bareboat, Flotilla and Club
                         Milina – Bareboat and Flotilla
                         Edipadvros – Bareboat and Flotilla

Flotillas from Vounaki:         - Vounaki (1 week)
                                - Kalamos (1 week)
                                - Paxos (2 week)
                                - Ithaka (2 week)

Flotillas from Milina:            - Milina (1 week)
                                 - Pelagos & Trikeri (2 week)
Flotillas from Edidavros:        - Epidavros (1 week)

   Special: Vounaki and Kalamos are the Sunsail Club Flotilla
            And also familyflotillas

                       Detailed flotilla start dates sheet available on agents website
                    The Mediterranean - Italy
Basis in Italy:   Palermo – Sicily
                  Tropea – close to the Aeolian Islands
                  Procida – Gulf of Naples – NEW 2010

Airports: Palermo – Palermo
          Tropea – Lamezia
          Procida – Rome
               The Mediterranean - Italy
Sunsail in Italy:   Palermo – Bareboat
                    Tropea – Bareboat
                    Procida – Barboat
                    The UK – The Solent
Basis in England:       - Port Solent – Bareboat and Flotilla
                        - huge corporate fleet
                        - Corporate Yachting Events
Flotillas Port Solent: - The Solent (1 week)
Airport: Port Solent – Southhampton, Gatwick
                The Caribbean – Britsh Virgin Islands (BVI)
Basis in The Caribbean: - British Virgin Islands – Tortola, Wickhams Cay II

Airport: Beef Island

 Special: Tortola our environmental friendly base
                 The Caribbean – Britsh Virgin Islands (BVI)

Sunsail in The BVI: - British Virgin Islands - Bareboat and Flotilla
Flotillas BVI:    - BVI 1 week Flotilla
                  - BVI 2 week Flotilla

Mariner Hotel: - book through Sunsail
                  - fantastic conference facilities
                                                      £10 million investment in 2009-2010 - environmental
                                                      feature include:
                                                      - innovative ‘Closed Loop’ yacht haul out and maintenance
                                                      facility which contains and filters run-off from yacht cleaning
                                                      - a new seawater desalination plant producing up to 240,000
                                                      litres of freshwater daily
                                                      - grey-water recycling facilities handling up to 45,000 litres a day
                                                      - a new breakwater with built-in flush system which has
                                                      dramatically improved water circulation and quality in the marina.

                                                      Sunsail won the “Green Award for Service” for
Tortola Base, BVI
                       The Caribbean – St. Martin
Basis in The Caribbean: - St. Martin – Captain Olivers Marina, Oyster Pond
                            - Bareboat

Airport: St. Martin
                          The Caribbean – Antigua

Basis in The Caribbean:    - Antigua – Nelsons Dockyard, English Harbour
                           - Bareboat
Airport: Antigua
                      The Caribbean – Guadeloupe

Basis in The Caribbean:    - Guadeloupe – Pointe-à-Pitre
                           - Bareboat

Airport: Guadeloupe
                 The Caribbean – St. Vincent and the Grenadines

Basis in The Caribbean:          - St. Vincent and the Grenadines – St. Vincent Base
                                 - Bareboat and Flotilla

Flotillas BVI:   - St. Vincent Flotilla (2 week)

Airport: St. Vincent
                        The Caribbean – Martinique
Basis in The Caribbean:    - Martinique – La Marin, Blue Lagoon Marina
                           - Bareboat

Airport: Aimé Césaire
                            The Bahamas – Abacos

Basis in The Bahamas:           - Abacos – Marsh Habour
                                - Bareboat

Airport: Marsh Habour Airport
                   Far East and Exotic - Seychelles
Basis in Seychelles: - Seychelles – Mahé, Marina of Eden
                       - Brand New Marina
                       - Bareboat
Airport: Mahé
                        Far East and Exotic - Malaysia
Basis in Malaysia: - Langkawi – Kuah
                           Royal Langkawi Yacht Club
                         - Bareboat
Popular: - One way to Phuket, Thailand (10/14 days)
Airport: Langkawi
                            Far East and Exotic - Thailand
Basis in Thailand: - Koh Chang – Salak Phet, Koh Chang Marina
                          - Koh Samui – Bo Phut
                          - Phuket – Ao Po Marina
Popular:   - One way Phuket to Langkawi, Malaysia

Airport: - Koh Chang – Trat
           - Phuket – Phuket
           - Koh Samui – Koh Samui
                   Far East and Exotic - Thailand
Sunsail in Thailand: - Koh Chang – Bareboat
                      - Phuket – Bareboat
                      - Koh Samui – Bareboat

                                               Special: Asia award winning service, Asia Awards 2009
                                               Watch out for season: Koh Chang: October – April
                                                                     Koh Samui: May – October
                                                                     Phuket: all year around
                              Far East and Exotic - Tahiti
Basis in Tahiti: - Raiatea – Marina Apooiti
                      - Bareboat

Airport: Raiatea
Special: Sailing to the Tuamotus Islands
                     Far East and Exotic - Whitsundays
Basis in Australia: - Whitsundays – Hamilton Island Base
                      - Bareboat

Airport: Hamilton Island
                     Sunsail Far East and Exotic - Tonga
Basis in Tonga: - Vava’u – Hunga Island, Neiafu Base
                     - Bareboat

Airport: Lupepau’u
                                  The Sunsail Fleet
•   Yacht from world’s leading designers – Jeanneau and Benneteau
•   Yachts from 30ft to 52 ft - focus on Monohulls
•   We cater for every sailors need
•   Fleet is maintained to the highest standards
•   Great attention to performance and comfort on board
•   Innovative Sunsail i-range

     44i                    Premier Yachts: Yacht less than 3 years old
                            Classic Yachts: Yachts older than 3 years
                            Sunsail 4 Hour Guarantee:
                            We maintain our Yachts to the highest standards. Should a
                            customer experience a technical problem during their charter,
                            Sunsail will complete repairs within 4 hours of notification of the
                            nearest base, or we guarantee a credit towards a future Susnail
                            product, based on the daily flight exclusive charter fee.
                                             The Sunsail Fleet

All Yachts* are equipped with the following
   GPS chartplotter
   Battened mainsail with lazy lines and stack packs
   Electric windlass
   Wind instruments
   Furling genoa sail
   Transom BBQ (Caribbean and Exotics)
   RIB dinghies with outboard engine
   Snorkelling equipment
   Cockpit cushions                                       The Crew:
   Fully equipped galley                                  from 2 to 12 persons, every yacht is
   Upgraded refrigeration                                 registered for a max on persons
   Pressurised hot water
                                                          NEVER: just one person on board,
   Bed linen and bath towels
   Cabin fans                                                      due to safety!
   FM radio / CD player
   Sprayhood on most Premier yachts 36ft and over

  *exept the fleet in the UK, Sunfast 37’s
                                     The Sunsail Fleet
Monohulls: - Yacht with one hull,
             - For every Yacht Sunsail supplies a yacht spec
             - “sailing performance” choice
             - Example here 44i – Sunsail Flagship!
Spec 44i
                          Spec features:         Other Monohulls: Sunsail i range
                          Technical Info,                                 Sunsail Oceanis
                                                            44i at sail
                          Accomodation Info                               Sunsail Odyssey
                          Sails and Rigging                               Sunsail Sunfast
                          Acessories                                      Sunsail Beneteau
                          Navigation Equipment
                          Mechanical Info        Terminology example: Sunsail 44i / 4 / 2
                                                 Yacht: Sunsail – i range
                                                 Feet: 44ft
                                                 Cabins: 4 (2 cabins at the rear, 2 forward cabins)
                                                 Heads: 2 (Bathroom, Shower)
                                                 Berths: 6 / 8 (Beds)
Sunsail 44 i
Sunsail 44i - interior
                                    The Sunsail Fleet
Catamarans: - Yachts with 2 hulls
               - For every Yacht Sunsail supplies a yacht spec
               - Comfort cruising
               - Example here 384 – Sunsail innovative Catamaran
                                                   Other Catamarans: Sunsail
                            Spec features:                                   Sunsail Lagoon
                            Technical Info,                   384 at sail
                                                                             Sunsail Bahia
                            Accomodation Info
                            Sails and Rigging
                            Navigation Equipment
                            Mechanical Info        Teminology example: Sunsail 384 / 4 / 2
                                                   Yacht: Catamaran
                                                   Feet: 38.4ft
                                                   Cabins: 4 (2 cabins at the rear, 2 forward cabins)
                                                   Heads: 2 (Bathroom, Shower)
                                                   Berths: 8 / 10 (Beds, including 2 forepaek berths)
   Sunsail 384
virtual tour on
Sunsail 384 – interior
   virtual tour on
                                       Choosing the right Sailing Trip
1. Experience Levels:                    – Determine the choice of the product
                                           School, Flotilla, Bareboat with Skipper, Bareboat
                                         - Determine the Experience Levels of your customer
 Note: Sunsail builds on your Clients sailing experience outlined in individual CV’s, and NOT ONLY on
 certification. In some countries Licenses MUST be provided (Croatia and Turkey) due to new regulation.

 All levels are outlined on page 10/11                                 Example:
 in the Sunsail Yacht Charter Brochure                                 Experience Level 2
                                                                       You will require a minimum of one of the
                                                                       • 10 days or 200 miles as skipper of an
                                                                         equivalent size yacht
                                                                       • RYA Day Skipper qualification
 Flotilla                                                              • ICC qualification
                                                                       Wind: 10 – 20 knots
 All Flotilla rating can be found on
                                                                       Navigation: Understand tidal flow, ability to
 page 8/9 in the Flotilla Brochure
                                                                       navigate in open waters
                                                                       Moorings: Primarily anchoring, protected
                                                                       anchorages, Mediterranean style anchoring
                                                                       and/or marina slips.
                            Choosing the right Sailing Trip
2. The Destination                  - depending on budget, flight connections, time of year,
   & Travel Period                    sailing experience

3. The right Yacht                 - Monohull or Catamaran
                                   - premier or classic categories
                                   - how many persons are traveling (take Sunsail staff, size of
                                     forepeak cabins into account)
                                   - check the specifications in the Brochure, Agents Website or
                                     Booking System

4. All information at the ready: Check the Agentwebsite! Featuring comprehensive
    To finish YOUR client’s info pack information: Destination Guide, Transfers, Itineraries, etc)
                                                           Sales Process
1. Availability Check                     - 24/7 access to the booking system

2. Hold an Option                         - on cutomers selected Yacht
                                           - options are valid for 2 days to allow you to collect clients payment
                                           - on request the Sales Team can extend your options

3. Confirm Booking                           - use form provided (Booking confirmation form)
                                             - check the detailed Booking Process in the provided manual in
                                             your Agent Starter Pack “Agent Booking Procedures”

                                                                                                         NOTE: - It is the Agents
                                                                                                         responsibility to work
                                                                                                         according to Sunsail T&C’s.
                                                                                                         The Agent needs to keep a
                                                                                                         client signed copy of the
                                                                                                         charter contract in their own
                                                                                                         Office. Sunsail only needs
                                                                                                         to receive the booking
                                                                                                         confirmation form.
Neptune / Tarantella Booking System –     Booking Process –                Booking Confirmation Form –
please see separate training presentation check Agent Booking Procedures   on the Agents Website
                                                       Sales Process
Prices: - The Sunsail Brochure offers price indications for each destination – “from – to” structure
          - detailed Exell Price Sheet can be accessed for you internally on the Agent Website

Calculation         - The Booking system offers a full calculation, based on your selection
                    - Monthly special offers and permanant discounts are refected automatically
                       in the system calculation
                    - Supplements, Extras and repeater discounts need to be added when applicable

              Your charterfee is the best possible option at that moment of time
Monthly Offers & Permanent Discounts                                                  Supplements & Extras

                                                                                      - Watch Out: One Way supplement
                                                                                      - Flotilla supplemt
                                                                                      - Choice of YDW, Fuel
                                                                                      - Mandatory end cleaning
                Loyalty or your 3rd booking within 3 years                            - Extras – upsell opportunity: Our fantastic
                Advanced: When Booking 6 month in advance, check block out
                                                                                        Provisioning Packages (commissionable!)
                Groups: specially tailord for your group                              - Discounts: Repeater and Loyalty Discount
                Price Match: on a like for like basis, written proof of required        applicable on request
                Full Details on all Discounts in the Susnail Brochure: pgs 7, 86/87
                                     Sample of costing
Bareboat charter of 8 persons
Destination: Seychelles
Yacht: Cat 384 premier
Date:15 Nov 2010
Duration: 10 day charter
Including all obligatory Extras (Fuel 1, YDW 1, End Cleaning)
Charterfee:                                                                                                    €8027.45

Flotilla charter of 4 persons
Destination: Croatia
Yacht: Oceanis 323 classic
Date: 20. Juni 2010
Duration: 1 week Flotilla
Including Extras (Flotilla Supplement: 1st Breakfast pack, Fuel 1, YDW 1, end cleaning, lead crew support)
Charterfee:                                                                                                    €1733.50
                                                              Charterfee calculation based on prices, discounts and offers in November 2009
Sunsail Invoice Sample
               Booking ref number

               Destination, date, boat type, premier or classic

               YDW option, eg. option 3

               costing with applicable discounts, manda-
               tory extras eg. cleaning, cruising tax

               Your commission (on commissionable items)

               Payment terms / balance due

           Please note the Sunsail Invoice is between
           Sunsail and You – the Agent.
           Invoice to your Client is between you - the Agent
           and the Client – on the Agents headed paper.
                                                                                   W ho i
                             Aftersales Process                                             s at th
                                                                                                      e helm

     We want to guarantee that our Sunsail Customers enjoy a fantastic sailing
     holiday from the very first moment – the arrival to the base!

Crewlists:        - need to be submitted at least 2 weeks prior to departure of any booking
                  - contains: Names, DOB, Passport Numbers, Arrival Details, Licences (if required)
                  - Crewlist Transfer Form is on the Agent Website

                  Crewlists are needed at the base to prepare Boat Papers and Transit Logs for
                  the charterer. We need to allow time for the administrative process with the
                  Harbour Masters. Let’s work together to ensure a smooth start of each charter.

Provisioning:      - Upsell the product and offer the Sunsail Provisioning packages
                  Packages: - Early Riser
                            - Last Order
                            - Get Going (medium / large)
                            - Dine Ashore (only in the Caribbean bases)
                            - Dine Afloat (only in the Caribbean bases)
         Your ultimate Tool – The Agents Website
                       Details: Website:    
                                   Username:          agent_eu
                                   Password:          s6yuph

The Agent Website is designed for you the agent to tailor information packs for your clients.
It features detailed information on:

                   Product Manual –                                        2. Compilation of
                   a comprehensive Guide                                   Yacht Specs

                   1. Destination Guide including
                   info like - Cruising grounds                             3. Sales Training
                            - Flotilla route                                Presentations
                            - Area Information
                            - Transfer info
                            - and MORE
        The Agents Website – a quick guide
                                                         Price Sheets: Section Pricesheets               2010

Sections                                                            Destination        Base
Product Manual
Provisioning                                                                    Individual Pricesheets
Product Updates
Information Sheets
Sunsail Website       Information Sheets        Provisioning              Marketing / Product Logos
Sunsail Logos                                                             Updates

                     T&C’s                    EURO documents
                     Booking Procedure                                    All Brochure pdf’s      Include the Sunsail
                                              all provisioning list for
                     Flotilla Itineraries                                 Regular Product         Logo in your
                                              each destination /
                     Confirmation Form                                    Updates are atored Marketing Material
                     Crewlist Transfer Form                               here, after you receive
                                                                          them by email
Your Sales and Marketing Tools
To strenghten your Sunsail position in your local market we offer Marketing support
and Sales Tools.

              Sunsail Brochures
              Ad templates
              Regular communication Updates
              Sunsail Website
              Booking System
Sunsail Sailing Holidays

 Happy Sunsail Selling!
   Let’s nail the sail!

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