Sunsail Sailing Holidays Welcome On Board! LIVE IT! LOVE IT! DREAM IT! BREATHE IT! WE DO! Sunsail is the world’s largest charter sailing company – celebrating over 36 years of sailing experience! Sunsail is the Brand of choice with 29 locations worldwide! Sunsail is world leader with innovative yachts: The Sunsail 384 – first Cat in the fleet with integrated Solar Panels Sunsail – From Zero to Hero • World largest Yacht Charter company offering Bareboat, Flotilla and Sailing School, Beach Clubs and Sailing Events • Cutting-edge fleet with the over 800 yachts • World’s best cruising grounds - over 29 locations worldwide • Bases in the Mediterranean, Caribbean, South Pacific, Indian Ocean and Europe • Great value sailing holidays – We offer Price Match • Catering to sailors at every level, from beginner to expert – Zero to Hero • Over 36 years industry experience • Continually driving sustainable development for the benefit of our customers and employees • Dedicated & Experienced staff – who share a passion with our customers: SAILING At Sunsail we understand your love of sailing and your passion for new and exciting experiences. So trust your holiday to Sunsail – the company that loves sailing as much as you do. Sunsail – Welcome on Board • The Sunsail Product - Bareboat Charter - Flotilla - Clubs - Sailing School - Events • Sunsail Destinations - Mediterranean - Caribbean - Exotics - UK • Sunsail Fleet - Monohulls - Catamarans • Sunsail Booking Process - Choosing the right trip - Sales Process - Sample Costing - Invoice Sample • Sunsail Support Tools - Agent Website - Marketing Support - Your Sales Support Team The Sunsail Products Sunsail Events Sunsail Sailing Sunsail Flotilla Sunsail Yacht Charter Schools Sunsail Clubs Sunsail Clubs Who is your customer: Anybody who enjoys waterbased activities or just wants to relax at the beach. Perfect for families, as our clubs offer superb childcare services. Customers have access to all the latest sailing equipment for some fantastic water sports action in the sparkling bay, and off the water. Locations: Vounaki, Kos (Dailalos – NEW for 2010) - both in Greece Club Concept: The perfect family holiday Superb Childcare (4mths-17yrs) Learn, improve & Excel Breathtaking Location Unbeatable Sailing & Tuition Exceptional Staff Great Accommodation & Hospitality Sunsail Schools From Zero to Hero with Sunsail Who is your customer: Anybody who want to pick up Sailing or extend their knowlegde, perfect for singles, couples, families and friends of all ages. Free-time will never be the same again! Locations: BVI Sailing School, Lanzarote, Thailand, Port Solent Vounaki – OPENING THIS YEAR – Watch this space! Sailing Courses: RYA - Royal Yachting Association Sailing Courses Introductory: RYA Competent Crew Intermediate: RYA Day Skipper (practical or shorebased) ICC (International Certificate of Competence) Sunsail Flotilla Training Advanced: RYA Coastal Skipper Sunsail Events Corporate Hospitality, Team Building, Regattas, Events Who is your customer: Businesses looking to entertain clients, particpate in team building, conferances with a differences. Individuals and groups looking to particpate in events or create their own event. Locations: UK, Port Solent Worldwide – bespoke events can be created at nearly all of our locations! Sailing: Compete in cowes week, round the island, BVI spring Regatta, Antigua Race Week etc.. Business can create their own regatta USP’s UK – 60 boat matched fleet Worldwide – 800 boats to choose from Dedicated events team Experience sailors and Skippers Sunsail Flotilla – Social Sailing Experience Who is your customer: Sailors with either basic sailing experience or who enjoy the social sailing experience and unobstrusive support from a lead boat. GREAT: Our Sunsail Family Flotillas! Locations: Throughout our Mediterranean destinations as well as in the BVIs and St.Vincent Choose from 23 different routes Yachts: Monohulls, Cats are the exception Sunsail Flotilla – Social Sailing Experience Flotilla Concept: - Typically a group of up to 12 yachts supported by a Lead Crew - Skipper, Hostess and Engineer - Family Flotillas also feature an Activity Coordinator for the Kids - Perfect balance between independant sailing and unobstrusive support. - Planned Itinerary – different stops evey day – Marinas are preorganised by the Lead Crew, Mooring Fees apply to the customer - Explore alone if you whish, as there is plenty of “Free Sailing” - Routes have experience level ratings - Lead crew organises: Breakfast first Morning, Fun Races, Flotilla Punch Party or Barbeques – free to join in - Charterfee includes: Boat, Leadcrew Support Supplement, 1 tank of Fuel, Yacht Damage, Waiver 1 Sunsail Flotilla Sample Itinerary Charter: - same start and end base, fixed turnaround day - for date schedule / individual routes – see agents website Itinerary: - Route is fixed, but also offers 1 or 2 days free sailing. Daily briefing: - Group meets every morning for a chart briefing and tips on the daily attractions and local secrets Sample Turgutreis South Flotilla familyflotilla Day 4 Day 1 Degirmen Buku ( English Harbour) Arrive at Flotilla base, Turgutreis 9 miles, 2 hours Day 2 Walk like an Egyptian along Cleopatras Cökertme – 29 miles, 6 hours Beach as you feel real African sand Pine and olive trees line the slopes behind between your toes. This sand was Day 7 this scenic bay where you will see some of imported thousands of years ago. Return to Flotilla base, Turgutreis – the finest Turkish Gulets in the area. Day 5 19 miles, 3-4 hours Day 3 Free Sailing Enjoy a fun race back to base before Akbuk – 17 miles, 3 hours Day 6 letting your hair down at the farewell party. High mountains surround this Bodrum Day 8 impressive bay and there are plenty Enjoy a night in Bodrum with exclusive Departure of restaurants ashore for you to restaurants, boutiques and bazaars, choose from. and famous night clubs. Sunsail Yacht Charter with Skipper Who is your customer: Sailors with with basic or possibly no sailing experience, who would like to lean back and explore cruising grounds on a skippered yacht Tailor made: Relax and let Sunsail do the rest! - Skippers are available at ALL Sunsail destinations - Hire a skipper for the whole charter or just for a couple of days - For a quick refresher, guidance at the helm or just to give you a break - Skippers are fully qualified - Expert knowledge of the local sailing area - Pre-season briefing at our Sunsail Academy Note: Skipper or other Sunsail staff need their own cabin, the client is responsible for providing food. Other Options: Cook or Cleaner Sunsail Yacht Charter Who is your customer: Sailors with basic to extensive sailing experience, who would like to explore cruising grounds on their own in a chartered bareboat. Tailor made: We have got it covered! - Variety of 29 worldwide charter bases - Locations have experience level ratings - First Class Fleet – Monohulls or Catamaran - Snorkel Gear is already on board, - Outboard is already included Optional Extras: Skipper, Cook, Cleaner, Ocean Kayak, Provisioning, Airport Transfers Compulsory Extras: Yacht Damage Waiver (YDW) 3 options, Fuel 2 options, Yacht Cleaning, Sunsail Yachtcharter Sample Itinerary Charter: - same start and end base, - fixed in same base One Ways: - different start and end base Sample Itinerary: - Sunsail offers a sample 1 or 2 week sampe Itineraries for each base, featuring highlights and distances in nautic miles (NM) One Week Sample Itinerary – find more and complete itineraries in the Brochure or on the Agents Website Day 1: Pula - Islands of Brijuni (5 NM) If you have the possibility of leaving Pula the same day that you arrive, spend the evening in the port of Veli Brijun, the largest of the Brijuni archipelago to the north of Pula bay. The island, famous for the presidential residence, is a national botanical park that is rich with more than 700 different plant species. Don’t miss seeing the Roman remains of a 1st century villa, thermal baths, and a temple. There is also a fortified Byzantine village on the west coast. In the port there are 3 hotels where you can have lunch. Day 2: Islands of Brijuni - Pomer (17 NM) After visiting the Brijuni islands, sail down to the Istrian point then turn and sail full north until arriving at the back of the gulf of Pomer, which is a mile deep and dotted with six charming islets on the way. Once there, anchorage is perfectly sheltered. The Pomer ACI marina provides all facilities and we can recommend dining in the restaurant « Ostriga »; which is less than a mile away in the village. Day 3: Pomer - Cres (18 NM) Cross the Kvaner canal, with the north-west wind pushing you, to the port of Cres on the island of the same name. Cres is a 15th century fortified port. The modern marina, with all its facilities, is a curious contrast with this mediaeval town. etc…. Sunsail Destinations 29 destinations throughout the Mediterranean – Caribbean – Exotic Destinations - Europe Popular charter times: - Mediterranean for the Summer months Perfect “Drive-To” Destinations – e.g. Pula, easy access with low cost airlines - Caribbean & Exotic for the Winter months Extend the Summer Sun and escape the Winter! Base opening times: - Mediterranean: April – October - Caribbean & Exotic: All year round . Turnaround days: - Mediterranean: fixed, weekly turnaround, different per start base (majority Saturday / Sunday) - Caribbean & Exotc: flexible start dates, flexible duration, minimum 5 day charter Special: Pula – Croatia Embarkation Disembarcation European friendly base 15.00hrs embarkation Embarkation Times: - Mediterranean: 18.00hrs 9.00hrs Detailed info on Agent Website. - Caribbean: 18.00hrs 11.00hrs Pricesheets Optional Extras EmbarkDisembark10 - Exotic: 12.00/15.00/16.00hrs 9.00/10.00/12.00hrs - early check in on request The Mediterranean - Croatia Basis in Croatia: Pula – Istrien Kremik - Adriac Coast Dubrovnik – Dubrovnik Riviera Airports: Pula - Pula Kremik - Split, Zadar Dubrovnik – Dubrovnik Note: Due to Croatian regulations clients have to provide minimum ICC qualification The Mediterranean - Croatia Special: It is possible to sail into Sunsail in Croatia: Pula – Bareboat Italy, Slovenia or Montenegro for Yacht over 40ft / 12m and with 2 Kremik – Bareboat and Flotilla qualified Skippers on board. Dubrovnik - Bareboat and Flotilla Flotillas from Kremik: - Kornati (1 week) - Kremik North and South (1 week each, combinable to 2 weeks) Flotillas from Dubrovnik: - Dubrovnik (2 week) - Ruza (1 week) Detailed flotilla start dates sheet available on agents website The Mediterranean - Turkey Basis in Turkey: Turgutreis – Bodrum Peninsula Göcek - Lycan Coast Orhaniye - Lycan Coast Airports: Turgutreis – Bodrum Göcek or Orhaniye – Dalaman & Göcek The Mediterranean - Turkey Sunsail in Turkey: Turgutreis – Bareboat and Flotilla Göcek – Bareboat and Flotilla Orhaniye - Bareboat and Flotilla Flotillas from Turgutreis: - Two Country Flotilla (2 week) - Turgutreis North and South (1 week each combinable to 2 weeks) Flotillas from Orhaniye: - Orhaniye (2 week) - Dorian (1 week) Flotillas from Göcek: - Göcek (1 week) - Kas (2 week) Special: Kas and Göcek Flotilla starts from Fetiye, beside Göcek Turgutreis Flotillas are familyflotillas Transit Logs: compulsory extra, charged on spot Detailed flotilla start dates sheet available on agents website The Mediterranean - Greece Basis in Greece: Vounaki – Ionian See Milina – Sporades Edipadvros – Saronic Golf Airports: Vounaki – Preveza Milina – Skiathos Edidavros – Athens The Mediterranean - Greece Sunsail in Greece: Vounaki – Bareboat, Flotilla and Club Milina – Bareboat and Flotilla Edipadvros – Bareboat and Flotilla Flotillas from Vounaki: - Vounaki (1 week) - Kalamos (1 week) - Paxos (2 week) - Ithaka (2 week) Flotillas from Milina: - Milina (1 week) - Pelagos & Trikeri (2 week) Flotillas from Edidavros: - Epidavros (1 week) Special: Vounaki and Kalamos are the Sunsail Club Flotilla And also familyflotillas Detailed flotilla start dates sheet available on agents website The Mediterranean - Italy Basis in Italy: Palermo – Sicily Tropea – close to the Aeolian Islands Procida – Gulf of Naples – NEW 2010 Airports: Palermo – Palermo Tropea – Lamezia Procida – Rome The Mediterranean - Italy Sunsail in Italy: Palermo – Bareboat Tropea – Bareboat Procida – Barboat The UK – The Solent Basis in England: - Port Solent – Bareboat and Flotilla - huge corporate fleet - Corporate Yachting Events Flotillas Port Solent: - The Solent (1 week) Airport: Port Solent – Southhampton, Gatwick The Caribbean – Britsh Virgin Islands (BVI) Basis in The Caribbean: - British Virgin Islands – Tortola, Wickhams Cay II Airport: Beef Island Special: Tortola our environmental friendly base The Caribbean – Britsh Virgin Islands (BVI) Sunsail in The BVI: - British Virgin Islands - Bareboat and Flotilla Flotillas BVI: - BVI 1 week Flotilla - BVI 2 week Flotilla Mariner Hotel: - book through Sunsail - fantastic conference facilities £10 million investment in 2009-2010 - environmental feature include: - innovative ‘Closed Loop’ yacht haul out and maintenance facility which contains and filters run-off from yacht cleaning - a new seawater desalination plant producing up to 240,000 litres of freshwater daily - grey-water recycling facilities handling up to 45,000 litres a day - a new breakwater with built-in flush system which has dramatically improved water circulation and quality in the marina. Sunsail won the “Green Award for Service” for Tortola Tortola Base, BVI The Caribbean – St. Martin Basis in The Caribbean: - St. Martin – Captain Olivers Marina, Oyster Pond - Bareboat Airport: St. Martin The Caribbean – Antigua Basis in The Caribbean: - Antigua – Nelsons Dockyard, English Harbour - Bareboat Airport: Antigua The Caribbean – Guadeloupe Basis in The Caribbean: - Guadeloupe – Pointe-à-Pitre - Bareboat Airport: Guadeloupe The Caribbean – St. Vincent and the Grenadines Basis in The Caribbean: - St. Vincent and the Grenadines – St. Vincent Base - Bareboat and Flotilla Flotillas BVI: - St. Vincent Flotilla (2 week) Airport: St. Vincent The Caribbean – Martinique Basis in The Caribbean: - Martinique – La Marin, Blue Lagoon Marina - Bareboat Airport: Aimé Césaire The Bahamas – Abacos Basis in The Bahamas: - Abacos – Marsh Habour - Bareboat Airport: Marsh Habour Airport Far East and Exotic - Seychelles Basis in Seychelles: - Seychelles – Mahé, Marina of Eden - Brand New Marina - Bareboat Airport: Mahé Far East and Exotic - Malaysia Basis in Malaysia: - Langkawi – Kuah Royal Langkawi Yacht Club - Bareboat Popular: - One way to Phuket, Thailand (10/14 days) Airport: Langkawi Far East and Exotic - Thailand Basis in Thailand: - Koh Chang – Salak Phet, Koh Chang Marina - Koh Samui – Bo Phut - Phuket – Ao Po Marina Popular: - One way Phuket to Langkawi, Malaysia Airport: - Koh Chang – Trat - Phuket – Phuket - Koh Samui – Koh Samui Far East and Exotic - Thailand Sunsail in Thailand: - Koh Chang – Bareboat - Phuket – Bareboat - Koh Samui – Bareboat Special: Asia award winning service, Asia Awards 2009 Watch out for season: Koh Chang: October – April Koh Samui: May – October Phuket: all year around Far East and Exotic - Tahiti Basis in Tahiti: - Raiatea – Marina Apooiti - Bareboat Airport: Raiatea Special: Sailing to the Tuamotus Islands (Fakarava) Far East and Exotic - Whitsundays Basis in Australia: - Whitsundays – Hamilton Island Base - Bareboat Airport: Hamilton Island Sunsail Far East and Exotic - Tonga Basis in Tonga: - Vava’u – Hunga Island, Neiafu Base - Bareboat Airport: Lupepau’u The Sunsail Fleet • Yacht from world’s leading designers – Jeanneau and Benneteau • Yachts from 30ft to 52 ft - focus on Monohulls • We cater for every sailors need • Fleet is maintained to the highest standards • Great attention to performance and comfort on board • Innovative Sunsail i-range 44i Premier Yachts: Yacht less than 3 years old Classic Yachts: Yachts older than 3 years Sunsail 4 Hour Guarantee: We maintain our Yachts to the highest standards. Should a customer experience a technical problem during their charter, Sunsail will complete repairs within 4 hours of notification of the nearest base, or we guarantee a credit towards a future Susnail product, based on the daily flight exclusive charter fee. The Sunsail Fleet All Yachts* are equipped with the following GPS chartplotter Autopilots Battened mainsail with lazy lines and stack packs Electric windlass Wind instruments Furling genoa sail Transom BBQ (Caribbean and Exotics) RIB dinghies with outboard engine Snorkelling equipment Cockpit cushions The Crew: Fully equipped galley from 2 to 12 persons, every yacht is Upgraded refrigeration registered for a max on persons Pressurised hot water NEVER: just one person on board, Bed linen and bath towels Cabin fans due to safety! FM radio / CD player Sprayhood on most Premier yachts 36ft and over *exept the fleet in the UK, Sunfast 37’s The Sunsail Fleet Monohulls: - Yacht with one hull, - For every Yacht Sunsail supplies a yacht spec - “sailing performance” choice - Example here 44i – Sunsail Flagship! Spec 44i Spec features: Other Monohulls: Sunsail i range Technical Info, Sunsail Oceanis 44i at sail Accomodation Info Sunsail Odyssey Sails and Rigging Sunsail Sunfast Acessories Sunsail Beneteau Navigation Equipment Plumbing Mechanical Info Terminology example: Sunsail 44i / 4 / 2 Mooring Yacht: Sunsail – i range Feet: 44ft Cabins: 4 (2 cabins at the rear, 2 forward cabins) Heads: 2 (Bathroom, Shower) Berths: 6 / 8 (Beds) Sunsail 44 i Sunsail 44i - interior The Sunsail Fleet Catamarans: - Yachts with 2 hulls - For every Yacht Sunsail supplies a yacht spec - Comfort cruising - Example here 384 – Sunsail innovative Catamaran Other Catamarans: Sunsail Spec features: Sunsail Lagoon Technical Info, 384 at sail Sunsail Bahia Accomodation Info Sails and Rigging Acessories Navigation Equipment Plumbing Mechanical Info Teminology example: Sunsail 384 / 4 / 2 Mooring Yacht: Catamaran Feet: 38.4ft Cabins: 4 (2 cabins at the rear, 2 forward cabins) Heads: 2 (Bathroom, Shower) Berths: 8 / 10 (Beds, including 2 forepaek berths) Sunsail 384 virtual tour on www.sunsail.eu Sunsail 384 – interior virtual tour on www.sunsail.eu Choosing the right Sailing Trip 1. Experience Levels: – Determine the choice of the product School, Flotilla, Bareboat with Skipper, Bareboat - Determine the Experience Levels of your customer Note: Sunsail builds on your Clients sailing experience outlined in individual CV’s, and NOT ONLY on certification. In some countries Licenses MUST be provided (Croatia and Turkey) due to new regulation. Bareboat All levels are outlined on page 10/11 Example: in the Sunsail Yacht Charter Brochure Experience Level 2 You will require a minimum of one of the following: • 10 days or 200 miles as skipper of an equivalent size yacht • RYA Day Skipper qualification Flotilla • ICC qualification Wind: 10 – 20 knots All Flotilla rating can be found on Navigation: Understand tidal flow, ability to page 8/9 in the Flotilla Brochure navigate in open waters Moorings: Primarily anchoring, protected anchorages, Mediterranean style anchoring and/or marina slips. Choosing the right Sailing Trip 2. The Destination - depending on budget, flight connections, time of year, & Travel Period sailing experience 3. The right Yacht - Monohull or Catamaran - premier or classic categories - how many persons are traveling (take Sunsail staff, size of forepeak cabins into account) - check the specifications in the Brochure, Agents Website or Booking System . 4. All information at the ready: Check the Agentwebsite! Featuring comprehensive To finish YOUR client’s info pack information: Destination Guide, Transfers, Itineraries, etc) Sales Process 1. Availability Check - 24/7 access to the booking system 2. Hold an Option - on cutomers selected Yacht - options are valid for 2 days to allow you to collect clients payment - on request the Sales Team can extend your options 3. Confirm Booking - use form provided (Booking confirmation form) - check the detailed Booking Process in the provided manual in your Agent Starter Pack “Agent Booking Procedures” NOTE: - It is the Agents responsibility to work according to Sunsail T&C’s. The Agent needs to keep a client signed copy of the charter contract in their own Office. Sunsail only needs to receive the booking confirmation form. Neptune / Tarantella Booking System – Booking Process – Booking Confirmation Form – please see separate training presentation check Agent Booking Procedures on the Agents Website Sales Process Prices: - The Sunsail Brochure offers price indications for each destination – “from – to” structure - detailed Exell Price Sheet can be accessed for you internally on the Agent Website Calculation - The Booking system offers a full calculation, based on your selection - Monthly special offers and permanant discounts are refected automatically in the system calculation - Supplements, Extras and repeater discounts need to be added when applicable Your charterfee is the best possible option at that moment of time Monthly Offers & Permanent Discounts Supplements & Extras - Watch Out: One Way supplement - Flotilla supplemt - Choice of YDW, Fuel - Mandatory end cleaning Loyalty or your 3rd booking within 3 years - Extras – upsell opportunity: Our fantastic Advanced: When Booking 6 month in advance, check block out periods Provisioning Packages (commissionable!) Groups: specially tailord for your group - Discounts: Repeater and Loyalty Discount Price Match: on a like for like basis, written proof of required applicable on request Full Details on all Discounts in the Susnail Brochure: pgs 7, 86/87 Sample of costing Bareboat charter of 8 persons Destination: Seychelles Yacht: Cat 384 premier Date:15 Nov 2010 Duration: 10 day charter Including all obligatory Extras (Fuel 1, YDW 1, End Cleaning) Charterfee: €8027.45 Flotilla charter of 4 persons Destination: Croatia Yacht: Oceanis 323 classic Date: 20. Juni 2010 Duration: 1 week Flotilla Including Extras (Flotilla Supplement: 1st Breakfast pack, Fuel 1, YDW 1, end cleaning, lead crew support) Charterfee: €1733.50 Charterfee calculation based on prices, discounts and offers in November 2009 Sunsail Invoice Sample Booking ref number Destination, date, boat type, premier or classic YDW option, eg. option 3 costing with applicable discounts, manda- tory extras eg. cleaning, cruising tax Your commission (on commissionable items) Payment terms / balance due Please note the Sunsail Invoice is between Sunsail and You – the Agent. Invoice to your Client is between you - the Agent and the Client – on the Agents headed paper. W ho i Aftersales Process s at th e helm We want to guarantee that our Sunsail Customers enjoy a fantastic sailing holiday from the very first moment – the arrival to the base! Crewlists: - need to be submitted at least 2 weeks prior to departure of any booking - contains: Names, DOB, Passport Numbers, Arrival Details, Licences (if required) - Crewlist Transfer Form is on the Agent Website Crewlists are needed at the base to prepare Boat Papers and Transit Logs for the charterer. We need to allow time for the administrative process with the Harbour Masters. Let’s work together to ensure a smooth start of each charter. Provisioning: - Upsell the product and offer the Sunsail Provisioning packages Packages: - Early Riser - Last Order - Get Going (medium / large) - Dine Ashore (only in the Caribbean bases) - Dine Afloat (only in the Caribbean bases) Your ultimate Tool – The Agents Website Details: Website: www.fcmarine.com/agents Username: agent_eu Password: s6yuph The Agent Website is designed for you the agent to tailor information packs for your clients. It features detailed information on: Product Manual – 2. Compilation of a comprehensive Guide Yacht Specs 1. Destination Guide including info like - Cruising grounds 3. Sales Training - Flotilla route Presentations - Area Information - Transfer info - and MORE The Agents Website – a quick guide Price Sheets: Section Pricesheets 2010 Sections Destination Base Home Product Manual Provisioning Individual Pricesheets Product Updates Marketing Pricesheets Information Sheets Sunsail Website Information Sheets Provisioning Marketing / Product Logos Sunsail Logos Updates T&C’s EURO documents Booking Procedure All Brochure pdf’s Include the Sunsail all provisioning list for Flotilla Itineraries Regular Product Logo in your each destination / Confirmation Form Updates are atored Marketing Material package Crewlist Transfer Form here, after you receive them by email Your Sales and Marketing Tools To strenghten your Sunsail position in your local market we offer Marketing support and Sales Tools. Sunsail Brochures Ad templates Regular communication Updates Flyers Sunsail Website Booking System Sunsail Sailing Holidays firstname.lastname@example.org Happy Sunsail Selling! Let’s nail the sail!