Inner Eastern Local Learning Employment Network Industry VCAL Partnerships Cate Thompson Penny Vakakis fc999ec5 606a 42c by gcf12964

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									Inner Eastern Local Learning & Employment Network




    Industry VCAL Partnerships

                          Cate Thompson
                          Penny Vakakis




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

                 2003 Bakers Delight/ McDonald’s VCAL PROJECT
                              Proposed Timeline




November                   Meet with Training Provider, IE LLEN and Company

December                   MOU between Company and IE LLEN

                           Confirm
                              The specific curriculum to be used in the pilot
                                 program
                              Training costs
                              Pay rates for trainees

                           Develop a Marketing and Promotions Plan
                           (Begin the Marketing and Promotions Plan via the local
paper)


January                    Marketing and Promotions – General community & Company
                           Store Managers Briefings to be held – should include
                           explanation of VCAL

February                   Marketing and Promotions – Schools, parents, career
                           teachers, students

April                      Calls for Expressions of Interest from students

May                        Interviews and Selection

June                       Induction and one weeks work placement

July                       First week in term 3 - Commence Pilot




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

                          Information for Schools
This pilot program is a unique par tnership between IELLEN and Bakers Delight. Eight young
people fr om the Boroondara, Stonnington and Port Philli p areas will be offered the opportunity to
under take a traineeship in Certificate II in Retail Operations w hilst wor king at a Bakers Delight
store. Students will be eligible to receive credits towards VCAL or VCE, whilst at the same time
developing practical industry specific and w orkplace skills.

The name BAKERS Delight originated from the belief that every baker should be delighted by the
bread they produce. This belief transcends Bakers delight current day practices & culture. Since
its inception, Bakers Delight has emerged as on of the most exciting Franchise opportunities
available. T he 600th bakery was opened in November 2002 and it is anticipated there will be 700
by the end of the calendar 2003. Roy Morgan Research estimates that BAKERS delight has a
13.3% mar ket share of a $2.4b mar ket in Australia and 8.5% share of a $600m market in New
Zealand, and growing. Total sales from our Franchisees in Australia and New Zealand have grown
to over $340m per annum.

Bakers Delight exists for more than the purpose of making profits. They are committed to
developing staff. It is important to them that they provide opportunities for young people so that
they gain valuable career skills. Career paths are identified below:




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network


What is a traineeship?
Traineeships are wor k based training programs that combine work and formal training. Although
they var y from one industr y to another, all traineeships include the following:

        Paid employment
        A training agreement that is signed by the employer, trainee and school
        A training program delivered by a registered training organization that meets the
         requirements of a declared traineeship in the State and leads to a nationally recognized
         qualification


What is a School based Part – Time Trainee?
A school based trainee is a 15-19 year old student who also undertakes a traineeship. The
formal training component of this traineeship provides VCAL or VCE credit.

The time students spend in work for a school based par t-time traineeship may vary from one
traineeship area to another and fr om one week to another. The actual pattern of time spent at
work will be negotiated between the employer, the student and the school.


What are the benefits for a Bakers Delight trainee?
A traineeship combines both wor k and training. Benefits for the trainee include:

        The trainee ear ns while they learn
        Traineeship qualifications are nationally recognized
        The training contributes to the VCAL or VCE certificate
        Possible credits in other industry areas
        Credits for students wishing to pursue further accredited study that leads to a formal
         qualification
        Improved employment prospects

At the conclusion of the part time traineeship, in negotiation with Baker y Managers, Bakers
Delight may offer further training and promotional opportunities to those trainees who perform
satisfactorily.

How long is the Cert II in Retail Operations Traineeship?
The traineeship with Bakers Delight may be completed within 378 hours.


How much is the part time Trainee paid?
The rate a trainee is paid is in accordance with the Retail Industr y Trade Sector – Level 6Refer to
Appendix 1.


Does the trainee need to pay any costs?
No. All costs are covered by Bakers Delight

Certificate II in Retail Operations
The aim of this program is to develop skills, knowledge and personal attributes for wor k in the
retail industr y. More specifically students will receive practical training covering:
                       Workplace safety
                       Stock control and security
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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

                          Customer ser vice
                          Quality assurance
                          Merchandising and
                          Workplace Communication


Program Structure
As part of the traineeship students are required to undertake an average of 15 hours a week of
work and/or work related training, during weekdays and weekends. To complete the traineeship,
students will need to attend off - the - job classes. A training plan will be negotiated with the
bakers Delight & Futurum Australia


Course Outline


                           Competencies                                       Hours
WRRCA1B Operate Retail equipment                                                21
WRRCS2B Apply point of sale handling procedures                                 21
WRRCS3B Interact with clients                                                   36
WRRER1B Work effectively i n a retail environment                               40
WRRF1B Balance register/terminal                                                18
WRRFM5B Prepare and display Bakery Products                                     24
WRR11B Perform Stock control procedures                                         36
WRRLP1B Apply safe working practices                                            18
WRRLP2B Minimise Theft                                                          21
WRRLP6C Apply retail food safety practises                                      36
WRRM2B Perform routine housekeeping duties                                      18
WRRS1B Sell products and services                                               18
WRRFS5B Advise on baker y products                                              21
WRRCFA1B Communicate in the wor kplace                                          50
Total                                                                           378




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

What Stores are participat ing in the Traineeship?
   Collingwood (Smith Street)
   Canterbury (MALING Road)
   Hawthorn (Glenferrie Road)
   Ivanhoe (Livingstone Street)
   Ivanhoe (Upper Heidelber g Road)
   North Brighton (Church St)
   St. Kilda (Acland Street)
   Richmond Plaza (Bridge Road)
   Richmond (Swan Street)
   Kew (High Street)

    What are Bakers Delight Responsibilit ies?
       As part of the traineeship the Bakers Delight Baker y will:
       Roster relevant training on the job
       Verify activities through on & off floor assessments
       Assign a “buddy” team member to assist students
       Provide access to relevant training organizations
       Fulfill all normal requirements as an employer

    The Bakers delight Training and development and Fut urum Australia Teams will
    also:
         Visit the student every 4-6 weeks to conduct validation of assessments, review
          progress and answer questions
         Communicate with the bakery to maintain progress
         Conduct formal off the job training
         Reporting to schools
           Notification of student registrations
           Progress reports as required
           Notification of completion



How do schools get invo lved?
Schools who have expressed interest in par ticipating in the Bakers Delight traineeship program
will be provided with promotional material and student application form.

Interested students will be invited to submit an application form. T he application form needs to
be endorsed by a parent/guardian and school Co-ordinator. All application forms should be then
posted or faxed to Cate Thompson, IELLEN , 106 St Kilda Road, St Kilda VIC 3182, Phone: 8598
9033 Fax: 8598 9044.
Please note, there is no closing date for application. T he process is ongoing.

All candidates will be interviewed by a IELLEN staff member then referred on to BAKERS delight
for a second interview. Schools will be notified of successful applicants.

What is the student select ion cr iteria?
The following criteria will be used in selecting the successful applicants:
     Good communication skills
     Ability to work well in groups and as part of a team
     Demonstrated commitment to the traineeship
     Reliability and punctuality
     Willingness to complete required hours of on-the-job training including wor king during
         weekdays, weekends and school vacations as required
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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network



    Appendix 1

    Victor ia – Retail Trade Industry Sector
    (As of August 9, 2002)

    Level 6 (Junior)                                      % of L6 Full     Casual
                                                          Time/Part Time
    16 and under               50%                        $6.45            $8.06
    17 years                   55%                        $7.10            $8.88
    18 years                   67.5%                      $8.71            $10.89
    19 years                   80%                        $10.32           $12.90
    20 years                   90%                        $11.61           $14.51




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

                         Infor mation for Schools McDonald’s


This pilot program is a unique par tnership between IELLEN and McDonalds. Fifteen young
people fr om the Boroondara, Stonnington and Port Phillip areas will be offered the opportunity to
under take a traineeship in Certificate II in Retail Operations w hilst wor king at a McDonald’s store.
Students will be eligible to receive credits towards VCAL or VCE, whilst at the same time
developing practical industry specific and w orkplace skills.

With over 720 stores Australia wide, McDonald’s is a major employer of young people.
McDonald’s is committed to providing quality training – being the best employer is one of their
major goals. This commitment to developing staff has been recognized through a number of
training awards. Their reputation for being one of the best trainers means that a job at
McDonald’s can open many doors both within and outside the company.

The table below illustrates the nationally recognized qualifications we currently on offer at
McDonald’s:

           Crew                  Cert II             Off-floor             Certificate II in
                                                     training             Retail Operations

         Crew TR                Cert III             Off-floor             Certificate III in
                                                     training             Retail Supervision


                                                                           Certificate IV in
                        Second Assistant                                        Retail
                                                                            Management

                                                                           Diploma in Retail
                        First Assistant
                                                                             Management



                    Store Manager                                     Advanced Diploma in
                                                                         Management


         Store Management/ Consultant/
                                                               Masters in Business Admin
                Head office staff
                                                                (in conjunction with the
                                                                  University of Ballarat)




With accredited training at McDonald’s closely linked to staff development, a Certificate II in
Retail Operations can provide a stepping stone towards further study and potentially a career
within McDonald’s. With two of McDonald’s Australia Ltd Managing Directors and 80% of head
office staff being drawn from the restaurants, combining wor k and str uctured training can
provide many oppor tunities.




fc999ec5-606a-42c2-bc20-cfe5c0a6a283.doc                                                        Page 8 of 26
                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

What is a traineeship?
Traineeships are wor k based training programs that combine work and formal training. Although
they var y from one industr y to another, all traineeships include the follow ing:
     Paid employment
     A training agreement that is signed by the employer, trainee and school
     A training program delivered by a registered training organization that meets the
         requirements of a declared traineeship in the State and leads to a nationally recognized
         qualification


What is a School based Part – Time Trainee?
A school based trainee is a 15-19 year old student who also undertakes a traineeship. The
formal training component of this traineeship provides VCAL or VCE credit.

The time students spend in work for a school based par t-time traineeship may vary from one
traineeship area to another and fr om one week to another. The actual pattern of time spent at
work will be negotiated between the employer, the student and the school.

What are the benefits for a McDonalds trainee?
A traineeship combines both wor k and training. Benefits for the trainee include:
     The trainee ear ns while they learn
     Traineeship qualifications are nationally recognized
     The training contributes to the VCAL (via industr y and wor k related strands) or VCE
        certificate (via VET block credit)
     Possible credits in other industry areas
     Credits for students wishing to pursue further study at TAFE
     Improved employment prospects

At the conclusion of the part time traineeship and in negotiation with Store Managers,
McDonald’s may offer further training and/or promotional opportunities to those trainees who
perform satisfactorily.


How long is the Cert II in Retail Operations Traineeship?
The traineeship with McDonalds may be completed within 455 hours.


How much is the part time Trainee paid?
The rate a trainee is paid is equal to the normal McDonald’s pay rate. Refer to Appendix 1 –
Crew Award Summary Victoria


Does the trainee need to pay any costs?
No. All costs are covered by McDonald’s


Certificate II in Retail Operations
The aim of this program is to develop skills, knowledge and personal attributes for wor k in the
retail industr y. More specifically, students will receive practical training covering:
                       Full cross training on all McDonald’s stations
                       Workplace safety
                       Stock control and security
                       Customer ser vice
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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

                          Quality assurance
                          Merchandising and
                          Workplace Communication


Program Structure
As part of the traineeship students are required to undertake an average of 15 hours a week of
work and/or work related training, during weekdays and weekends. To complete the traineeship,
students will need to attend off-the-job classes. A training plan outlining specific days and times
will be negotiated with the employer:

Course Outline


Module Code                                Module Tit le                Total Nominal
                                                                            Hours
RET001              Introduction to Retailing                                20
WRRCS1B             Communicate in the Wor kplace                            50
WRRCS2B             Apply Point of Sale Handling Procedures                  21
WRRCS3B             Interact with Customers                                  36
WRRS1B              Sell Products and Services                               18
WRRS2B              Advise on Products and Services                          27
WRRM1B              Merchandise Products                                     30
WRRM2B              Perform Routine Housekeeping Duties                      18
WRRI1B              Perform Stock Control Procedures                         36
WRRLP1B             Apply Safe Working Practices                             18
WRRLP2B             Minimise Theft                                           21
WRRER1B             Work Effectively in the Retail Envir onment              40
WRRCA1B             Operate Retail Equipment                                 21
WRRF2B              Balance Register/Terminal                                18
WRRLP6C             Apply Retail Food Safety Practices                       36
WRRFS3B             Advise on Fast Foods                                     21
WRRFM3B             Prepare and Display Fast Food Items                      24
Certificate II in Retail Operations                                         455




What are McDonald’s Responsibilit ies?
As part of the traineeship the McDonald’s store will:
     Roster relevant training & off floor time
     Verify activities through on & off floor assessments
     Assign a “buddy” manger to assist students
     Provide access to relevant training materials
     Fulfill all normal requirements as an employer

The Training Department within McDonalds will also:
    Visit the student every 4-6 weeks to conduct assessments, review progress and answer
       questions
    Communicate with the store to maintain progress
    Conduct formal off floor training
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                                             IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

        Reporting to schools
                 -Notification of student registrations
                 -Progress reports as required
                 -Notification of completion


How do schools get involved?
Schools who have expressed interest in par ticipating in the McDonald’s traineeship program will
be provided with promotional material and student application form.

Interested students will be invited to submit an application form. T he application form needs to
be endorsed by a parent/guardian and school Co-ordinator. All application forms should be then
posted or faxed to Cate Thompson, IELLEN , 106 St Kilda Road, St Kilda VIC 3182, Phone: 8598
9033 Fax: 8598 9044.
Please note, there is no closing date for application. T he process is ongoing.

Depending on the size of the response, a preliminar y shortlisting process may be undertaken. All
candidates will be interviewed by a IELLEN staff member and/or a McDonald’s Store Manager.
Schools will be notified of successful applicants.

What is the student select ion cr iteria?
The following criteria will be used in selecting the successful applicants:
     Good communication skills
     Ability to work well in groups and as part of a team
     Demonstrated commitment to the traineeship
     Reliability and punctuality
     Willingness to complete required hours of on-the-job training including wor king during
         weekdays, weekends and school vacations as required




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

                            CERTIFICA TE II IN RETA IL OPERA TIONS
                                 McDonald’s/ Bakers Delight


                                   STUDENT APPLICA TION FORM




                                        INSTRUCTIONS
    Please complete all sections. It must be signed by the applicant and Parent/Guardian and
                       returned to your VCE/VCAL or Career’s Coor dinator.




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network




1: SELECTION CRITERIA

The following criteria will be used in selecting the successful applicants:

        Good communication skills
        Ability to work well in groups and as part of a team
        Demonstrated commitment to the traineeship
        Reliability and punctuality
        Willingness to complete required hours of on-the-job training including wor king during
         weekdays, weekends and sc hool vacations as required


2. POSITION APPLIED FOR

Please indicate your preferred McDonalds outlet in order of priority:

    1.   ___________________________________________________________

    2.   ___________________________________________________________

    3.   ___________________________________________________________


Indicate times available:

                                     Availability: Yes / No           Times Available

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday




3. PERSONA L INFORMA TION


Family name: _________________ ___ Given names: _____________________
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                                           IELLEN www.iellen.org.au
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Home address: ____________________________________________________

________________________________________ Postcode: _______________

Telephone at home: _______________ Mobile: __________________________

Gender: Female / Male                        Date of birth: _____________________

Do you speak a language other than English? Yes / No

If yes, please specify: _______________________________________________




4. SCHOOL/ TA FE INFORMA TION


Current school/TAFE: ____________________________ ____________________

School/TAFE address: ______________________________________________

School/TAFE telephone: ________________ School/TAFE fax:_______________

School/TAFE suppor t person: _________________________________________

Current Year Level: ________________________________________________

5. WORK RELATED EXPERIENC E (if any)

 Please give details of any previous work related experience you have had including school w ork
             experience, part-time and/or casual wor k, voluntar y or community wor k:
      Position                   Duties /          Employer / Organisat ion            Dates
                            Responsibilit ies




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network



6. REFEREES

Please provide details of tw o nominees to ser ve as referees.

Referee 1

Name: ____________________________________________________________

Relationship: ______________________________________________________

Contact phone number: ______________________________________________

Referee 2

Name: ____________________________________________________________

Relationship: ______________________________________________________

Contact phone number: ______________________________________________


7. DECLARA TION


a. Applicant: I declare that the information I have supplied in this application is true and
correct. I am willing to travel to the relevant training ce nter listed on this form for wor k and on-
the-job training.

Signed: __________________________ Date: ___________________________


b. Parent / Guardian: I am aware of the commitment required for my son/daughter to
under take this school based traineeship and I support this application.

Signed: __________________________ Date: ___________________________


c. School Co-ordinator:


Signed: __________________________Date: ___________________________

                                Please mail this completed form to:
IELLEN
                                            106 St Kilda Road
                                           St Kilda VIC 3182




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network


Appendix 1



                              CREW AWARD SUMMARY – VICTORIA


                    EFFECT IVE PAY PERIOD COMMENCING 12th AUGUST 2002

CASUAL EMPLOYEES

Introductory level rates of pay. The following rates are payable during the first three months
of employment providing employee has no previous "industry" training/experience:

                           AGE                          MON- SUN         PUBLIC HOLIDAY
                                                       HOURLY RATE        HOURLY RATE
             17 years & under                              8.51               11.42
             18 years                                         9.93              13.32
             19 years                                        12.06              16.18
             20+ years                                       14.19              19.03

The following rates are payable after the first three months of employ ment:

                         AGE                           MON- SUN          PUBLIC HOLIDAY
                                                     HOURLY RATE          HOURLY RATE
             17 years & under                            9.33                 12.83
             18 years                                      10.89                14.97
             19 years                                      13.22                18.17
             20+ years                                     15.55                21.38




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network

                                                                          Appendix 1 cont.

FULL TIME A ND PART TIME EMPLOYEES

Introductory Level Rates of Pay. T he following rates are payable during first three months
of employment providing employee has no previous "industry" training/experience.

                            FULL- TIME             FULL- TIME A ND
        AGE                  38 HOUR                 PART- TIME         SAT-SUN          PUBLIC HOLIDAY
                           WEEKLY RATE                MON- FRI        HOURLY RATE         HOURLY RATE
                            (MON- FRI)              HOURLY RATE
17 years                        258.91                     6.81           8.51                    11.42
18 years                        302.06                     7.94           9.93                    13.32
19 years                        366.79                     9.65           12.06                   16.18
20+ years                       431.52                    11.35           14.19                   19.03

The following rates are payable after the first three months of employ ment:

                            FULL- TIME             FULL- TIME A ND                       PUBLIC HOLIDAY
        AGE                  38 HOUR                 PART- TIME         SAT-SUN           HOURLY RATE
                           WEEKLY RATE                MON- FRI        HOURLY RATE
                            (MON- FRI)              HOURLY RATE
17 years                      283.76                     7.46             9.33                    12.83
18 years                        331.06                     8.71           10.89                   14.97
19 years                        402.00                    10.57           13.22                   18.17
20+ years                       472.94                    12.44           15.55                   21.38

Full-time employees performing ordinary hours of wor k between 7.00 pm and 7.00 am, Monday
to Friday, shall be paid an additional amount of $1.04 per hour, or part thereof, for such time
worked.




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network




                                        Successful Job Inter views
                                       McDonalds & Bakers Delight




                             IELLEN Inner Eastern Local Learning & Employment Network
                         106 St. Kilda Road St. Kilda Vic 3182 Tel 8598 9033 www.iellen.org.au




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                                            IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network



Traineeships are wor k based training programs that combine work and formal training.
Although they vary from one industry to another, all traineeships include the following:
   Paid employment
   A training agreement that is signed by the employer, trainee and school
   A training program delivered by a registered training organization that meets the
      requirements of a declared traineeship in the State and leads to a nationally recognized
      qualification


 Notes:




     A school-based trainee is a 15-19 year old student w ho also undertakes a traineeship.
     The formal training component of this traineeship provides VCAL or VCE credit.
     The time students spend in work for a school based par t-time traineeship may vary from
      one traineeship area to another and from one week to another.
     The actual pattern of time spent at wor k will be negotiated between the employer, the
      student and the school.


 Notes:




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network


A traineeship combines both wor k and training.
Benefits for the trainee include:
  The trainee ear ns while they learn
  Traineeship qualifications are nationally recognised
  The training contributes to the VCAL (via industr y and work related strands) or VCE
     certificate (via VET block credit)
  Possible credits in other industry areas
  Credits for students wishing to pursue further accredited study that leads to a formal
     qualification
  Improved employment prospects
  At the conclusion of the part time traineeship and in negotiation with Baker y Managers,
     Bakers Delight may offer further training and/or promotional opportunities to those trainees
     who perform satisfactorily.




 Notes:




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network


Q. How much is the part time Trainee paid?
A. The rate a trainee is in accordance with the Retail Industry Trade sector – Level 6.
Q. Does the trainee need to pay any costs?
A. No. All costs are covered

 Notes:




Trainees are paid as CAS UAL EMPLOYEES not trainees
Example of Macdonald’s pay rates
Introductory Rates The following rates are payable during the first three months of employment
              providing employee has no previous "industry" training/experience:

              AGE                             MON-SUN                  PUBLIC HOLIDAY
                                            HOURLY RAT E                HOURLY RAT E
17 years & under                                8.51                        11.42
18 years                                         9.93                      13.32
19 years                                        12.06                      16.18
20+ years                                       14.19                      19.03

The following rates are payable after the first three months of employ ment:

            AGE                              MON-SUN                   PUBLIC HOLIDAY
                                           HOURLY RAT E                 HOURLY RAT E
17 years & under                               9.33                         12.83
18 years                                      10.89                        14.97
19 years                                      13.22                        18.17
20+ years                                     15.55                        21.38



Program Structure
As part of the traineeship, students are required to undertake an average of 15 hours a week of
work and/or work related training. To complete the traineeship, students will need to attend off-
the-job classes. A training plan outlining specific days and times will be negotiated with Bakers
Delight and Futurum Australia.
 Notes:




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                                            IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network


About Bakers Delight
  Founded in 1980 by Roger and Lesley Gillespie
  Franchising star ted in 1987
  Australia and New Zealand
  Now returning to COB’s (Company owned bakeries)


 Notes:




McDonald’s Restaurants


Is the world's leading food ser vice retailer with more than 30,000 restaurants
in 118 countries ser ving 46 million customers each day.

Is one of the world's most well-know n and valuable brands and holds a leading share in the
globally branded quick ser vice restaurant segment of the informal eating-out market in vir tually
every country in w hich we do business.

Serves the world some of its favorite foods - World Famous French Fries, Big Mac, Quarter
Pounder, Chicken McNuggets and Egg McMuffin.

McDonald's opened its first restaurant in Australia in December 1971. Today there are more than
680 restaurants throughout Australia.

 Notes:




fc999ec5-606a-42c2-bc20-cfe5c0a6a283.doc                                                 Page 22 of 26
                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network


     Dress neatly

     Greet them confidently

     Make eye contact
 
     If you don’t understand a question ask them to repeat it

     Be clear on when you would be available

     Try to fit in with their times, once you have the job you can change

 Notes:




                                                Most of All
     Be yourself
     Relax
     Enjoy the experience




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network



Questions                                                Your Answers
What do you know about the company?




What prev ious exper ience have you had?




Why do you want to wor k for this
company?




If you are serving a customer and drop
their order would you clean up the mess
first or serve the customer?


If a customer was very rude to you what
would you do?




During training if you don’t understand
something what would you do?


If it was near the end of your shift and
you were asked to mop the floor would
you only mop it until it was t ime to go or
would you finish the job and then go?

If a customer asked you a quest ion that
you did not know the answer to what
would you do?


What do you know about Traineeships?




What do you hope to be doing in 5 years
time?




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network


Notes:




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                                           IELLEN www.iellen.org.au
Inner Eastern Local Learning & Employment Network




                                      Successful Job Inter views
                                 McDonalds & Bakers Delight Workshop
                                         Evaluat ion For m


To students who attended the wor kshop
Can you please complete the for m below so that we can make any necessary changes
to the wor kshop to help other students preparing for their interviews Thanks

Did you find the w orkshop helpful?                       Yes  No 

Was your inter view as you expected?                      Yes  No 

Were the questions that you prepared for                  Yes  No 
asked at the interview ?
Did you have any questions at the inter view              Yes  No  if yes write below
that you were not prepared for?
If so what were they?


Were you successful at your interview?                    Yes  No  if no write below
If not what other help do you need?




Please write a comment about what you liked               I liked…
about the workshop




Please write a comment on anything you did                I did not like…
not like about the wor kshop




                             IELLEN Inner Eastern Local Learning & Employment Network
                         106 St. Kilda Road St. Kilda Vic 3182 Tel 8598 9033 www.iellen.org.au




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                                            IELLEN www.iellen.org.au

								
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