Charles Hddock is proven business acumen and an ability to develop superior technology solutions, he resolved key performance and quality problems to ensure greater corporate success. A driver of new business/profit increases, he succeeded in multiple industries including high tech services, health science products, retail and wholesale.
CHARLES J. HADDOCK (925) 415-5283 email@example.com San Ramon, CA 94582 VICE PRESIDENT INFORMATION TECHNOLOGY B2B & B2C Business Solutions / E-Commerce / Application Development & Support / Retail Systems / Multi-Sites / Warehouse Management Systems / Voice & Data Networks / EDI / Help Desk With proven business acumen and an ability to develop superior technology solutions, I resolved key performance and quality problems to ensure greater corporate success. A driver of new business/profit increases, I’ve succeeded in multiple industries including high tech services, health science products, retail and wholesale. My key skills include: □ Employing strategic vision and hands-on technical savvy to maximize productivity □ Developing superior, loyal teams to provide a competitive edge □ Meeting tough customer demands to boost revenues and market share □ Building critical support teams and infrastructure to ensure long-term excellence □ Effectively interfacing with all involved parties to optimize project results Expert at employing new and emerging technologies, I have a strong history of designing/delivering mission-critical IT initiatives that cost efficiently increase productivity and improve competitive advantage. I am skilled in exploring new and emerging technologies as well as evaluating their appropriateness for ongoing business requirements. Representative Accomplishments Informed Decisions Corporation – (IDC – a $10M hosted secure payment services provider) Dramatically improved project delivery times. IDC, a software engineering/consulting firm, was taking too long to complete implementation projects. Initiated process improvements, standardizing service module delivery (including ERP interfaces) to improve project completion times and enable revenue growth from $5M to $10M. Established formal customer/technical support function, fostering a 100% improvement in on-time/on-spec/on- budget project completions. IDC had no formal client support department, causing multiple service-related problems, poor customer satisfaction ratings and significant project delays. Fixed problems/increased Customer Service scores to 90%+. Matthews Book Company – (MBC – a $70M wholesale/retail medical textbook/supplies provider)) Drove major increase in order fulfillment efficiency. MBC’s system for managing $20M inventory inhibited efficient warehouse operation and contributed to excessive shrinkage. Introduced RF-based warehouse management system and successfully integrated it with existing ERP system. Saved $225K in shrinkage while minimizing fulfillment errors and achieving three-fold boost in processing times. Initiated development of website to enable online capability. MBC was uncompetitive in the lucrative Internet marketplace. For $200K, built B2B website that saved about $30K per year in FTE expense and fostered $25M in additional revenue production. Subsequently at least 50% of all orders came from electronic sources. Dramatically enhanced sales force productivity, cutting 3600 man-hours by automating costly/labor-intensive inventory process across hundreds of health science stores. Sales Reps would spend one full day comparing each store’s inventory to MBC’s best-seller list to ensure optimum accuracy. Automated process with Palm-based scanning application, freeing sales personnel to spend more time in the actual sales process. Innovated a new website, driving revenues from key business niche. Medical bookstores accounted for $40M of MBC’s annual sales. Created a menu-driven Internet resource, enabling MBC to sell directly to the end consumer. Achieved a 13% sales increase and dramatically reduced shipping costs to produce higher margins. Expanded functionality of dedicated inventory management/POS system, enabling $100K per year revenue boost from sale of open-system application to health science bookstores outside the MBC chain. Formerly, the aforementioned system was only functional in MBC-operated stores. Moved application to UNIX platform, expanding installations from 12 to 48. CHARLES J. HADDOCK – Page 2 Designed and implemented gift card program for retail store chain. Implemented a retail gift card program including a consumer website that enabled viewing of card balances and details of all purchases. Gift cards are valid at all store locations and on any of the store’s websites. The gift card program brought in over $100K within the first quarter. Career History SVP Operations, Informed Decisions Corporation (IDC), 2007 to 2010. Recruited by $5M hosted provider of secure payment processing solutions to lead design, deployment (including ERP integration) and hosting/support of web- based service offerings. Maintained PCI Level 1 security certification, ensuring 24/7 system availability as well as performance and scalability of all online applications. Doubled YOY deployment throughput and revenue, playing a lead role in growth from $5M to $10M. Manage 20-person multi-functional team and $5M budget. VP Information Technology, Matthews Book Company (MBC), 1995 to 2007. Oversaw all IT resources and systems for $70M wholesale/retail supplier of medical texts and supplies to colleges and universities. Implemented help desk, product release management practices, QA testing procedures and ongoing product development process. Employed Best Practices to build strong development team. Expanded POS system from 12 to 48 sites to optimize inventory management and more effectively control costs. Integrated WMS and shipping system with existing ERP system. Developed Palm OS data collection and corresponding laptop applications, enhancing productivity of sales force. Created disaster recovery plan. Established firm’s Internet capability and played key role in growth from $30M to $70M+. Managed 10-person team. Project Manager/Consultant, Digital Equipment Corporation (DEC, purchased by Compaq and then by HP), 1987 to 1995. Contracted with $100M high tech company to direct several major software and hardware projects. These included a $1.2M software migration for HP, a document archive/retrieval imaging solution for a large insurance company and a claims processing system for another insurance firm. Managed customer relationships and requirements, delivering projects on time and within budget and ensuring complete customer satisfaction. Additional Information I hold a Master of Information Management from Washington University in St. Louis and a BS in Computer Science from Michigan State University. I have also continued my professional development through ongoing studies in leadership, strategic planning and emerging technologies. Leisure activities include reading, golf and fly fishing. Excellent references available upon request.
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