VIEWS: 250 PAGES: 3 CATEGORY: Resumes POSTED ON: 11/2/2010
Donald Henson is a results-driven and goal-centric professional commanding over 20 years of progressive leadership success within baking/food industry. Top-performing manager delivering track record of consistent achievement generating revenues, reducing costs, building teams, securing accounts, and developing strategic alliances. Dynamic and resourceful leader providing experience across sales, production, and plant management, in addition to distribution, budgeting, maintenance, and vendor management. Exhibit strong leadership, problem-solving, communication, presentation, and technical skills.
D ONA LD F. H ENSON Williamsville, New York 14221 716.639.5936 (h) 716. 830.6791 (c) firstname.lastname@example.org S ENIOR -L EV EL O PERAT IONS M ANAGEM ENT Results-driven and goal-centric professional commanding over 20 years of progressive leadership success within baking/ food industry. Top-performing manager delivering track record of consistent achievement generating revenues, reducing costs, building teams, securing accounts, and developing strategic alliances. Dy namic and resourceful leader providing experience across sales, production, and plant management, in addition to distribution, budgeting, maintenance, and vendor management. Exhibit strong leadership, problem-solving, communication, presentation, and technical s kills. A REAS OF EXP ERT ISE Business Development Cont ract Negotiations Revenue Generation Competitor/Market Analysis Manufacturing Recruitment Team Leadership Customer Service Financial Analysis P&L Product Management/Launch Account Acquisition/Management Facilities Administration Forecasting Start-Up Operations Vendor/ Client Relations Policy/Procedure Development Cost Control Quality Assurance Operational Streamlining Training & Development Regulatory Compliance C AREER S UMM ARY Kainos Partners, LLC Buffalo, New York 2005-2009 $3.5M manufacturer and distributor of donuts and bak ed goods. Director, Manufacturing Played pivotal role in designing, developing, and opening 4-acre, 26, 000-square foot, state-of-the-art commercial bakery and delivery concept. Established all vendor accounts; directed plant operations to meet and/or exceed local healt h, USDA, and corporate operating standards. Rec ruited and trained all personnel; supervised 2 shifts with twice-daily production and deliveries to 180 customers within 100 -mile radius, 365 days per year. Directed fleet of 10 trucks and 20 drivers as well as 4 assistant managers and administrative assistant. Interfaced with franchisees and customers to discuss upcoming events and issues; resolved matters related to invoicing, delivery, and special orders. Implemented and ensured GMPs and SOPs for plant; monitored operations during facility reviews as required by Dunkin Donuts. Monitored equipment functionality. Earned consistent 90%+ score for all manufacturing operations reviews, maintaining all associated records, self assessments, and action plans. nd Spearheaded planning and preparation efforts for 2 facility to be built in Greer, South Carolina. Built team of 4 managers into c ohesive, top-performing unit capable of building business from 2 locations to supplying 180 locations daily. Realized highest sales perc entage increase of any Dunkin Donuts supplier in Northeast, totaling st 37%, during Dunkin’s 1 major promotion in 10 years. Received recognition and reward for efforts, including company’s teamwork award and most valuable player award. Drove profits through cultivating and maintaining strong vendor and customer alliances. Pennant Foods Rochester, New Y ork 2003-2005 Manufacturer and mark eter of mixes, bases, concentrates, fillings, icings, and glazes for use in wholesale and retail bak ing establishments. Senior Technical Service Manager Provided technical services to large wholesale bakery accounts. Collaborated with R&D to devi se product formulations for wholesale accounts and to assist in re -formulation of existing mix products to reduce costs. Delivered support to existing and potential accounts for commercial group. Supported sales presentations. Developed procedures to handling account’s plant staff. Provided accurat e reports of activity within accounts. D ONA LD F. H ENSON Page 2 716.639.5936 (h) 716.830.6791 (c) email@example.com Senior Technical Service Manager, continued… Played key role in generating $2.3M in yearly sales revenue through working with key account and R&D manager to develop new product. Realized several hundred thousand dollars in cost savings through reformulating mix products. International Multifoods Minnetonk a, Minnes ota 1990-2003 Manufacturer and mark eter of mixes, bases, concentrates, fillings, icings, and glazes for use in wholesale and retail bak ing establishments. Senior Technical Service Manager, National Accounts (2002-2003) Headed development and launch of new product line; selected co-packer for product, collaborated with R&D t o develop product, ran all plant trials, reported progress, and prepared for product launch. Teamed with marketing department to establish pricing. Provided technic al support for national accounts group. Received great reviews at Las Vegas trade show for development of new product. Played cent ral role in generating $10M in annual sales by assisting international group in securing new account in UK. Regional Sales Manager (1999-2002) Led development of Eastern Region of US accounts, including in -store bak ery chains, food service accounts, wholesale bakeries, and bakery distributors. Managed 3 personnel. Provided sales forecasts and reports; devised business plans to ensure regional targets. Yielded $1.2M in yearly revenue by developing new mix item for account. Increased regional sales from $5M to $7M. Drove 36% increase in sales volume. Secured and expanded wholes ale accounts. Di stri ct Sales Manager (1994-1999) Administered account sales and service within $1M district, while leading 2 direct reports. Built and maintained solid customer partnerships; ensured quality customer service. Propelled sales from $600K to $2.1M through coordinating and leading programs for major distributor’s sales force. Increased sales to major in-store account $600K over 3-year period, while reducing tech time 25%. Devised new concepts for in-store and retail bakeries utilizing various applications of existing products. Also served as Territory Manager (1992-1994) and Technical Sales Repre sentative (1990-1992) for International Multifoods, along with Regional Sales Manager for Jamco, Technical Service Manager for Pennant Products, and Manager of Donut Delight & Bakery. A CADEM IC & P ROFESSIO NAL C REDENT IAL S Bachelor’s Degree, Business Management Almeda University Science of Baking Certification American Institute of Baking Serve Safe Food, Handling Safety Certification American Management Association, Effective Sales Techniques
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