Multi-property Experience with Exclusive Resorts and Real Estate Development/
Educational Institute-Internal Auditing / Training & Organizational Development / Performance &
Career Planning / Relationship Management Development / Labor Management: Union & Non-Union
Relations Management / HR Consultant / Change Agent
SUZANNE B. CHAMBERS
Orlando, Fl. 32819 / H (407) 293-5294 / Cell (407) 453-1775
E-mail: firstname.lastname@example.org / http://www.linkedin.com/in/suzannechambers
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
Strategic development, design, and implementation of human resources with senior management. Develop policies and
procedures related to all phases of human resources activities. Human Resource compliance and regulations, including EEO,
AA, FMLA, COBRA, staffing, employee education and training, management development, labor relations, workers
compensation, and compensation and benefits. Recommend and implement procedures to improve productivity,
performance competencies, reduce turnover, and maintain a safe & healthy work environment that adds value to the bottom
line and achieves goals for a balanced scorecard. Develop and assess talent to implement succession planning and retention
Human Resources Consulting, Task Force, Recruitment, & Program Development Present
SBC Human Resources Consulting & Development Orlando, Fl
Richfield Hospitality – Contract Director of Human Resources - The Joule-Dallas www.thejouledallas.com
The Institute of Internal Auditors – Project development & Recruitment https://www.theiia.org
Buccament Bay Resort – St Vincent Buccament Bay Beach Resort | Harlequin Hotels and Resorts
Current projects include project development On-boarding Orientation, Recruitment exempt employees
Opening HR Consultant and Recruiter Oasis’s Hotel & Resorts for Buccament Bay Resort – St Vincent & the Grenadines
scheduled opening July 2010.
Resort Director of Human Resources
GINN DEVELOPMENT COMPANY- REUNION RESORT Orlando, Fl 4/2006-7/2009
Designed the hospitality human resources division of Ginn Development Company for Reunion Resort from ground
breaking to full operation. Reunion grew by 70% in one year as we successfully opened new phases of the resort.
Developed training that influenced Guest Service Scores of 90% plus. Developed and implemented the “eAppraisal
Halogen Performance Appraisal” and Human Resources Management e-Toolkit for all managers.
Director of Human Resources
GAYLORD PALMS RESORT & CONVENTION CENTER, Orlando, Fl 12/2003 –12/2005
Rated in Top 25 “Best Employers for Working Families” by the Orlando Sentinel for three consecutive years.
Reduced worker’s compensation incidents and costs over $200K annually by implementing programs that brought
awareness to safety and health & wellness issues and strict monitoring of WC’s claims. Collaborate with senior leaders
to support business solutions. Management career planning and development. Maintained low turnover and high
Employee Engagement survey ranked in the 90% satisfaction level. www.gaylordpalms.com
Area Director of Human Resources – Starwood - South Florida
STARWOOD HOTELS & RESORTS, WORLDWIDE, INC. 08/2001 – 12/2003
HR advisor to Sr. Executives responsible for South Florida Starwood Resort Hotels. Served on the Board of Trustees for the
Hotel Employee Restaurant Employee Union; representing the employer, ensuring ERISA laws were ethically maintained.
Significantly reduced worker’s compensation cost in all south Florida properties. In creased Employee Satisfaction Scores to
90% throughout the Southeast division. Compliance & Development in all Starwood practices. Opened the Westin
Diplomat Resort & Spa including the acquisition of the legendary Diplomat Country Club & Spa which included
negotiating two union contracts with HERE Local 355. Organized the recruitment strategies for hiring, orientation, and
training of 1500 employees. Received 2003 Community Partner Award from Broward Outreach Center. Developed
Internship program with Johnson & Wales Culinary School. www.starwoodhotels.com
Corporate Director of Human Resources/Regional Director of Interstate Hotels Corporation
INTERSTATE HOTELS CORPORATION, Pittsburgh, PA. 1990 – 2001
Responsible for acquisition of 30 to150 select and full service hotels; Worked closely with GMs and RVPS throughout
the country during acquisitions and divestures, resolved crises, employee relations issues, training and organizational
development, conduct audits and senior level recruitment as well as strategic planning initiatives. Developed and
implemented AA and Diversity for property. Prompt and effective response to EEOC Charges with no losses.
Responsible for the HR function for both corporate executives and property GMs supporting over 3000 employees.
Developed and implemented the compensation and performance process.
Director of Human Resources Department - Orlando Marriott International Drive, Orlando, FL
Implemented and piloted the company’s first Drug Testing program; later applied throughout the corporation resulting
in additional saving in worker’s compensation insurance costs. Increased Employee Opinion Survey Scores for Human
Resources Satisfaction 96%, overall property 90%. Received an audit score of 98% accuracy rating for the property,
resulting in the highest rating of 200 properties. Best Overall Human Resources Department of the Year. Received
Project Equality Excellence Rating, Interstate Hotels Corporation’s “Most Outstanding Achievement Award for
Management Development”, Commitment to Training Award” and Marriott’s “Best Overall Teamwork Award.
EDUCATION, TRAINING & PROFESSIONAL DEVELOPMENT
Six Sigma Certified
Predictive Index Certified / MSCEIT - Mauer-Salovey-Caruso Emotional Intelligence Certified
American Arbitration Association – certified in Arbitration and Labor Negotiations
SHRM Member since 1998 and secretary of the local HHRA.
Proficient in all Microsoft Office/Windows EX and Vista products – including Power Point, Word, Excel, Outlook
Knowledgeable of HRIS systems – Oracle, ADP, SAP, Hodes
Halogen Performance Management Solutions – performance appraisals, compensation, career development
Stephen Covey – 7 Habits of Highly Effective People and 4 Roles of Leadership
Business Major in Human Resources Management - Almeda University
East Tennessee State University –University of Tennessee
Designer/Trainer/Leader for series of company-sponsored leadership development and business courses.
Human Resources Service Excellence Award – HR Executive Magazine, HR Solutions
Community Partner Award-Broward County, Florida
Best Overall Human Resources Department of the Year for Interstate Hotels Corporation
Project Equality - “Excellent” Rating for EEO Compliance
Board of Trustees for the Hotel Employee Restaurant Employee Union
Recipient of numerous awards including: Interstate Hotels Corporation’s “Most Outstanding Achievement Award for
Management Development”, “Commitment to Training Award” and Marriott’s “Best Overall Teamwork Award
Awarded "Excellence in Human Resources" for Interstate Hotels Corporation Southeast Region.
Created and manage Linked In Group (IHC) Interstate Hotels Corporation - Alumni
VOLUNTEER & OUTSIDE INTERESTS
O.A.R.S. – Orlando Area Rowing Association
Dialysis for Elderly Volunteer
Hospitality Back to School Drive” for Orlando’s Homeless Students
ARTS and Entertainment Supporter
Arts Development in Osceola County – Former Kissimmee Board Member
AIDS Walk Orlando/Breast Cancer Awareness.
Treasure for HOA – Hidden Estates, Orlando, Fl and Wingrove Estates, Orlando, FL.
Red Cross Volunteer – Orlando, FL