; CONSOLIDATED_QUESTIONS_CSQA
Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out
Your Federal Quarterly Tax Payments are due April 15th Get Help Now >>

CONSOLIDATED_QUESTIONS_CSQA

VIEWS: 294 PAGES: 77

  • pg 1
									CSQA Raw Question Bank




  QUESTION BANK
                CSQA




                         -1-
CSQA Raw Question Bank


                  Table of Contents

    QUESTION BANK ................................................................................................................................ 1
  Page 23-25 .................................................................................................................................................. 3
  Page 32-34 .................................................................................................................................................. 4
  Page 38-40 .................................................................................................................................................. 4
  Page 47-48 .................................................................................................................................................. 5
  Page 73-75 .................................................................................................................................................. 6
  Page 76-78 .................................................................................................................................................. 6
  Page 90-92 .................................................................................................................................................. 7
  Page 96-98 .................................................................................................................................................. 7
  Page 105-107 .............................................................................................................................................. 8
  Page 111-113 .............................................................................................................................................. 8
  Page 117-119 .............................................................................................................................................. 9
  Page 120-122 .............................................................................................................................................10
  Page 123-125 .............................................................................................................................................10
  Page 139-141 .............................................................................................................................................11
  Page 142-144 .............................................................................................................................................11
  Page 145-147 .............................................................................................................................................13
  Page 160-162 .............................................................................................................................................14
  Page 163-165 .............................................................................................................................................14
  Page 166-168 .............................................................................................................................................15
  Page 175-177 .............................................................................................................................................15
  Page 198-200 .............................................................................................................................................16
  Page 204-206 .............................................................................................................................................17
  Page 234-236 .............................................................................................................................................19
  Page 240-242 .............................................................................................................................................19
  Page 243-244 .............................................................................................................................................20
  Page 260-262 .............................................................................................................................................21
  Page 263-265 .............................................................................................................................................21
  Page 269-270 .............................................................................................................................................22
  Page 274-276 .............................................................................................................................................22
  Page 280-282 .............................................................................................................................................23
  Page 286-288 .............................................................................................................................................25
  Page 292-294 .............................................................................................................................................25
  Page 298-300 .............................................................................................................................................26




                                                                         -2-
CSQA Raw Question Bank


                                                          c) Effort required to couple one system with
                                                             another
Page 23-25                                                d) Extent to which access to software or data
                                                             by unauthorized persons can be controlled
                                                          e) All of the above
1.   The effort required for locating and fixing
     an error in an operational program                   3.   Achieving quality is easy. True/False
     a. Testability
     b. Maintainability                                   4.   “Accomplishing quality requires a thought
     c. Usability                                              revolution by management” was said by
     d. Efficiency
                                                          a)   Ishikawa
ANS: Maintainability                                      b)   Deming
                                                          c)   Harold S.Geneen
2.   The contributors to poor quality in an               d)   Dr. Barry W. Boehm
     organization are
     a. Lack of involvement by management                 5.   “Failure to enforce standards” as a
     b. Lack of knowledge about quality                        contributor to poor quality belongs to which
     c. Time constraints                                       category?
     d. A and B
                                                          a) Lack of involvement by management
ANS: d                                                    b) Lack of knowledge
3.   According to a quality expert,                       6.   To achieve quality (i.e., defect free products
     accomplishing quality requires “a thought                 and services), we require
     revolution by management”. Name the
     quality expert.                                      a) Close cooperation between management and
     a. Dr. W.Edwards                                        staff
     b. Dr. Ishikawa                                      b) Commitment
     c. Dr. Shewart                                       c) An environment in which quality can
     d. Harold.S.Geneen                                      flourish
                                                          d) All of the above
ANS: b
                                                          7.   Quality is not a long-term strategy.
4.   Briefly explain the critical success factors              True/False
     for an Information system.
                                                          8.   PDCA cycle is developed by
Objective questions:
                                                          a)   Deming
1.   The effort required for modifying an                 b)   Dr. Shewhart
     operational program.                                 c)   Ishikawa
                                                          d)   Harold S.Geneen
a)   Flexibility
b)   Maintainability                                      Subjective questions:
c)   Portability
d)   Reliability                                          1. Briefly explain any 5 commonly accepted
                                                          quality attributes?
                                                          2. List some of the contributors, to poor quality
2.   Definition of Integrity                              in many organizations.
a) Extent to which a program satisfies its specs                                  Key
   and fulfils the user‟s mission and goals               1-a; 2-d; 3-False; 4-a; 5-a; 6-d; 7-False; 8-b
b) Effort required for learning, operating,
   preparing input, interpreting output of a
   program




                                                    -3-
CSQA Raw Question Bank


                                                              Requirements document. The customer
                                                              wants your company to provide a document
Page 32-34                                                    that is non-technical and can provide the
                                                              user a feel of the new system. Your
                                                              company on the other hand employs a team
                                                              of technical experts with a sound functional
1.   Quality Assurance (QA) and Quality                       knowledge of the business domain to
     Control (QC) are both necessary to make                  complete this activity. List some QC
     quality happen. Of the two QA is more                    activities that your company must follow to
     important than QC                                        complete this document?
     A. True
     B. False
2.   QC is a line function, performed by the
     same group that produces the goods                   Page 38-40
     A. True
     B. False
3.   QA is a management function
     A. True                                              1) Quality principle „Appreciate those who
     B. False                                                participate‟ is proposed by,
4.   QC is a related to the product
     A. True                                                  a)   Edward Deming
     B. False                                                 b)   Joseph Juran
5.   QA is related to the process producing the               c)   Philip Crosby
     product                                                  d)   None of the above
     A. True
     B. False                                             2) Identify the essential personal
                                                             characteristic of one who evaluates
6.   If you make the process consistent, then the            another‟s work.
     product produced by the process will be
     consistent. This is main aim behind                      a)   knowledge about his goals
     A. Quality Control                                       b)   consistency of attitude
     B. Quality Assurance                                     c)   purpose
     C. Both of the above                                     d)   all of the above
     D. Neither of the above
7.   Check for defects in product with the                3) Which of the following does not belong
     primary aim of correcting defects. This is              to Joseph Juran‟s „The Quality Trilogy‟.
     A. Quality Control
     B. Quality Assurance                                     a)   quality planning
     C. Both of the above                                     b)   quality control
     D. Neither of the above                                  c)   quality assurance
8.   Check for defects in process for the primary             d)   quality improvement
     aim of correcting or establishing new                    e)   none of the above
     process. This is
     A. Quality Control                                   4) Scope of „big- Q‟ is,
     B. Quality Assurance
     C. Both of the above                                     a) coordination of various activities
     D. Neither of the above                                     conducted in other functions and
                                                                 groups to achieve the organisation‟s
9.  List few impediments to implementing QC                      quality goals
    and QA in your organization.                              b) specific departmental mission
10. Your company has been contracted to                       c) both A and B
    implement a major IT project for a leading                d) none of the above
    financial institution. Your company has
    completed a 6 month long requirements                 5) Explain about Philip Crosby‟s Quality
    phase and now must document all this                     principles
    understanding in form of the Business



                                                    -4-
CSQA Raw Question Bank


6) Explain about Joseph Juran‟s Quality                  (d) Internal Control Specialist
   trilogy
                                                  4.     The Internal Control Officer is
                                                         responsible for the financial
                                                         management information
                                                         systems. (a) True (b) False?
Page 47-48
     QUESTIONS ON PAGES 47 – 48                   5.      System Security Specialist is a
                                                  post in the following function:
Prepared by            :      J Mary                      (a) Only Policy/Oversight
Praveena                                                  (b) Only Functional/Operational
Emp No                 :      115812                      (c) Both the above
Pages from CBOK        :      47 – 48                     (d) None of the above

                                                  6. This individual is responsible for
         OBJECTIVE QUESTIONS                             identifying the various alternate
                                                         solutions to a problem
1.      The broader classification of the                (a) Information Resources
        functions in an organizational                       Management Official
        structure are:                                   (b) Contracting Officer
        (a) Policy/Functional                            (c) Internal Control Specialist
            particpants and                              (d) None of the above
            Oversight/Operational
            particpants                           7. The Project Manager or COTR is
        (b) Policy/Oversight particpants             responsible for
            and Functional/Operational                  (a) Seeing that a system
            paticipants                                     complies with the internal
        (c) Oversight/Functional                            control policy
            particpants and                             (b) ADP installations and
            Policy/Operational                              operations of the angency’s
            paticipants                                     programs
        (d) None of the above                           (c) Seeing that the system is
                                                            designed properly to meet
2.      The individual responsible for                      the Sponsor/User’s needs
        developing uniform policies and                 (d) Developing uniform policies
        procedures to ensure that the                       and procedures
        agency manages its
        records/information and its               8. The responsibility of the individual
        information sources is the :                    to seeing that the system
        (a) System Security Officer                     complies with the internal
        (b) Information Resources                       control policy at the operational
            Management Official                         level belongs to
        (c) Information Technology                      (a) Internal Control Specialist
            Manager                                     (b) Internal Control Officer
        (d) Project Manager/COTR                        (c) Information Resources
                                                            Management Official
3.      The individual responsible for                  (d) None of the above
        the development of the
        Agency’s computer security
        program is the:                                   SUBJECTIVE QUESTION
        (a) System Security Officer
        (b) Internal Control Officer              1.      If you head a new organization
        (c) System Security Specialist                    coming up, what are the



                                            -5-
CSQA Raw Question Bank


          variuos job titles, you feel,                         12. The ISO 9001:2000 standards are based on -
          would be needed and explain                               ---------- quality management principles.
          their roles and responsibilities.                     13. As per ISO 9001 standards, verify the
                                                                    following statements.

 ANSWERS TO OBJECTIVE QUESTIONS                                       A . The top management shall demonstarate
                                                                its commitment to meet customer requirements
1. (b)                                                          for
                                                                          Their products and services ( True /
2. (b)
                                                                False ).
3. (a)
                                                                     B. The organization should determine and
4. (a)                                                               provide the resources needed to establish
5. (b)                                                               and improve
6. (d) The exact answer is :                                             quality management system( True / False
   Sponser/User                                                      ).
7. (c)                                                               C. The organization should ensure that all
8. (a)                                                                    processes are operated under controlled
                                                                          conditions and produce outputs that are
                                                                          consistent with organization‟s policy
                                                                          and objectives( True / False )
                                                                     D. The organization should define and
Page 73-75                                                                implement measurement, analysis and
                                                                          improvement processes
                  ISO 9001:2000 Quality
                                                                          as a way of demonstrating that the
Model
                                                                          product/service conforms to specified
                  -------------------------------------
                                                                          requirement.( True / False )
--
                                                                Answers:
Objective questions:
                                                                         1.   b
                                                                         2.   20
9.   As per ISO protocols, all ISO standards
                                                                         3.   1-4, 2-3, 3-2, 4-1
     should be confirmed, revised or with drawn
                                                                         4.   8
     in
                                                                         5.   A-True, B-True, C-True, 4-True
e)   Every years
                                                                Subjective questions:
f)   Every 5 years
g)   Every 10 years
                                                                1.   Describe ISO 9001:2000 Quality
h)   As required
                                                                     Management Model ? Assume that your
                                                                     organization is CMM certified. Do you still
10. The ISO 9000:1994 family of standards
                                                                     need to go for ISO standard quality models ?
    contained -------------standards and
                                                                     How will you implement the same in your
    documents.
                                                                     Organization being a manager ?
11. Match the items in Tab A with Tab B.

     Tab A                 Tab B
     1. ISO 9000           1. Guidelines for
     auditing the quality                                       Page 76-78
     2. ISO 9001           2. Guide to implement                Objective questions:
     quality systems
     3. ISO 9004           3. Describes quality                 14. When was the ISO/IEC 12207 published
     models
     4. ISO 10011          4. Introduction and                  i)   1993
     guide to use other ISO 9000 standards                      j)   1994
                                                                k)   1995
                                                                l)   1996



                                                          -6-
CSQA Raw Question Bank


                                                         d.Provide funds for training.
Ans. 1995                                                e.All of the above
15. What are the two types of reviews defined in         (answer -e)
    ISO/IEC 12207
                                                         6.What are the changes can possible if
Ans. Joint technical review                              management commitment is present in the
Joint management review                                  organisation?(subjective)

3.                                                       7.Executive Management should develope
m)   1993                                                a.quality policy
n)   1994                                                b.mission
o)   1995                                                c.vision.
p)   1996                                                d.goals
                                                         e.value statement
                                                         f. all of the above
Subjective questions:                                    (answer -f)

1.Give an overview of ISO/IEC 12207 quality              8.As the lowest group to accept the
model                                                    process,middle management is the srongest
2. What are the different points of view                 link in the most quality management
regarding software development as defined in             effort.(true/false).
ISO/IEC 12207 quality model                              (answer(false).


Page 90-92
Page 90 -92

1.How you can improve the quality
management in the
organisation?(subjective)                                Page 96-98
2.Management commitment is the single                     1.    Which is the deliberate effort to praise
most important requirement for sucessful                         people for their accomplishments
implementation of .....................
(answer - Quality Management)
                                                         a)    Coaching
3.Having management commitment does                      b)    Modelling
not guarantees quality management                        c)    Reinforcement
success but improves odds for successful                 d)    None of the above
implementation . (True/False) .
(answer -True)
                                                         Ans C
4.Top down implementation model(waterfall
effect) is most successful model for                     2. Which is the best source of
implementing quality                                        motivation that a leader can
management.(true/false)
(answer- true)                                              provide to his team

5.Commiting to quality management means                  a)    Coaching
a.Understand the concept of quality                      b)    Reinforcement
management.
b.Adopt behaviour to show quality
                                                         c)    Modeling
management.                                              d)    Training
c.Accept the need to change the perpective
leadership.                                              Ans B


                                                   -7-
CSQA Raw Question Bank


                                                    How many steps are to be followed for assessing
3. Employees know what is                           the organisation‟s climate
   considered as praise                                 a.       5
   (True/False) False                                   b.       6
                                                        c.       4
4. Which is the first step in                           d.       7
   establishing the trust among                     Visiting other companies and understanding its
   employees in implementation                      quality process reduces the lead-time for
   of quality                                       identifying the quality process to be
                                                    implemented in an organization. True/False
a)   Actively listening down
                                                    Subjective type questions
b)   Talking down
c)   A) or B)                                       Your company is part of a corporate. There are
d)   None of the above                              few companies in the group of companies in the
                                                    corporate that has already implemented quality
                                                    processes. Your company is planning to
Ans A                                               implement quality process. As a part of top
                                                    management what are the procedures you would
5. Understanding comes after                        follow to implement similar quality process in
   behavior change (True/False)                     your organization.
   False

6. Developing a program for
   awareness training involves

a)   2 steps and 5 tasks
b)   5 steps and 2 tasks                            Page 111-113
c)   3 steps and 2 tasks
d)   None of the above                                            Questions for
                                                              CSQA (Pages 111 – 113)
1. What are the practices that need to used
in IT leadership?
2. How do you prepare for an awareness              Objective Type Questions :
training?
                                                    1. Which of the following is the most
                                                       difficult of the decision making
                                                       processes?

Page 105-107                                        a)Authority
                   Objective                        b)Voting
                                                    c)Avoidance
Toyota Production System is also called as          d)Consensus

     a.      Just In Time
     b.      Join In Time                           Subjective Type Questions :
     c.      Single Minute Exchange of Dies
     d.      None of the above                      1.What points according to you the most
                                                    important to ensure success of meetings?




                                              -8-
CSQA Raw Question Bank


2.What is a task force and what are the vital          18. --------------------- is rated as the number one
task force management principles?                          skill for a QA ananlyst

3.What are the important Task Force                    a)   Analytical skill
Organisation principles                                b)   To find out the quality related problems
                                                       c)   Quality control
4.Define the following: a)Vision Statement             d)   Constructive criticism
b)Goal c)Values d)Quality Policy                       e)   Listening skills
                                                       f)   Hearing skills
                                                       g)   All of the above
Fill in the Blanks:
                                                       19. How many channels exists for listening to a
1.Task forces are _______ important for                    speaker?
decision making than for solving problems.
                                                       e)   4
2. _________ and _______ are the two                   f)   5
   important principles required for                   g)   6
   successful task force usage.                        h)   7
                                                       i)   3
True or False:
1.Too many members in a task for can                   5. Whether it is a must for the listener to listen
cause organisational problems to the                   to all parts of speech??? YES /NO
Leader.
                                                       Subjective questions:
2.More members in a task force can prevent
synergy in task force.                                 1.What are the tactics used in constructive
                                                       criticism?
3.A mission statement explains how to
achieve a company’s vision.                            2.Given a situation that your subordinate did not
                                                       do well in his job. How will you tell him and
4.Vision statement explains why a company              correct him??
exists.
                                                       3. Briefly explain the channels of speech?
Page 117-119
Objective questions:

16. The objective of constructive criticism is

q) to criticize some one on their bad works
r) to improve his performance
s) duty of the project manager


17. After criticism is made, what should be
    made with the candidate?

f) document regarding the bad work done.
g) Contract regarding what will happen
   afterwards
h) Agreed document between the manager and
   the candidate
i) All of the above




                                                 -9-
CSQA Raw Question Bank



Page 120-122
1.   Which of the following is discriminating
     listening
                                                            Page 123-125
a) Directed at selecting specifice pieces of
   information, not the entire communication.               Objective questions:
b) Complete message with minimal distortion
c) To put youself in the speakers situation                 1.   Quality promotes turning problems into
d) To analyse what the speaker has said.                         opportunities (True / False)
e) None of the above.
                                                            2.   Customer will give up if complaints are not
2.   Which of the following is Therapeutic                       resolved within
     listening
                                                                 (a) 4 Days
a) Complete message with minimal distortion
b) Directed at selecting specifice pieces of                     (b) 4 Months
   information, not the entire communication.
c) To put youself in the speakers situation                      (c) 4 Seconds
d) To analyse what the speaker has said.
e) None of the above.                                            (d) 4 Minutes

                                                            3.   Following is part of complaint resolution
3.   Which of the following help attening to the                 process
     speaker
                                                                 (a) Get on your customer‟s wavelength
a)   Maintain eye contgact
b)   Provide continous feedback                                  (b) Follow up with the customer
c)   Periodically restate what was said
d)   Concentrate exclusively on the speakers                     (c) Establish and initiate an action program
     communication
e)   All the above                                               (d) All the above


4.   Which one below is not an attribute of                 4.   Writing a successful report requires a clear
     executive management                                        understanding of both _________________
                                                                 and _____________
a)   purposeful
b)   Compentent                                             5.   A good report has no more than
c)   Analytical                                                  ___________ and _______________
d)   Decisive
e)   Meaningful                                             6.   QA report is designed to

                                                                 (a) Convey information
5.   Which attributes were included in
     establishing status when equated to IT                      (b) Change behavior
     environment.
                                                                 (c) Trace problem
a)   leadership
b)   technical skill                                             (d) None of the above
c)   years of experience
d)   all the above.

                                                            Subjective questions:




                                                   - 10 -
CSQA Raw Question Bank


1.   Briefly explain about Complaint resolution              d)   Reporting to IT manager
     process?
                                                             25. The quality function is normally the weakest
2.   List the tasks need to be performed to write                when reporting to _ _ _ _ _ _ _ _ _ _ _ _ _ _
     a good report.
                                                             a) Manager of systems/programming
                                                             b) Outside of IT function
                                                             c) Manager of computer operations

Page 139-141                                                 7. Based on research from the Quality
Objective questions:                                         Assurance Institute the percent of quality groups
                                                             reporting outside the IT function is 15%. YES
20. The scope of a IT Quality function includes              /NO
t)   Supporting implementation of quality policy             Subjective questions:
u)   Reducing producer and customer gap
v)   All of the above                                        1.List the contents of a quality charter.
w)   None of the above
                                                             2.Given a situation that you have to select a
                                                             manager for your organization quality function
21. When the quality processes are mature with               list all the desired skills you will look for in
    defined ,improving work processes the focus              applicants?
    of the quality function is on

j)   Optimization
k)   Product quality
l)   Process deployment and compliance                       Page 142-144
m)   All of the above

22. Why are product inspections needed?
                                                             Implementing an IT Quality
h)   To find out the best worker                             function:
i)   To find the worst worker
j)   To assist the worker in improving quality
k)   For objectively appraising workers                      1.     What are the steps involved
l)   All of the above
                                                             in implementing a quality
23. Which is the least important skill for a                 functions?
                                                             2.     List the activities that are
    quality manager in the below list?

j)   Verbal communication                                    to be performed in implementing a
k)   Project management
                                                             quality function.
l)   Programming
m)   Systems knowledge
n)   Knowledge of operations                                 Ans. Need to list all the seven
o)   Written communication
                                                             steps in pages 135/136
24. Which is the best positioning of a quality
    manager?
                                                             3.     How do you build support for
a)   Reporting to manager of                                 quality?
     systems/programming
b)   Reporting outside the IT function                       4.     What needs to accomplish
c)   Reporting to manager of computer                        support for quality?
     operations



                                                    - 11 -
CSQA Raw Question Bank



Ans. Refer to page 142 under                    Ans.      Refer to page 145
tasks helpful in building support
for quality.                                                Objective Type Questions

                                                1. Obtaining and sustaining support for quality is
5.    What is quality improvement               an ongoing activity        -
                                                         TRUE/FALSE.
program?
6.    What is key for success of                2.   Which are the following tasks helpful in
                                                     building support of quality :
any quality improvement program?
                                                     a.   Teach a quality vocabulary
Ans. Refer to page 143 under
                                                     b.   Issue a quality newsletter
                                                     c.   Staffing
four principles for success of                       d.   Meet daily on quality
quality improvement program.
                                                3.   In any organisation QA Analyst position
                                                     will be
7.     The size of the quality
                                                     a.   Part time staff position
function ideally will vary with the                  b.   Full time staff position
size of the organization                             c.   Not required at all
       (True/False)                             4.   QA Analysts have to be trained quality
                                                     functions : YES/NO
Ans.   True.                                    5.   Which are following disciplines are helpful
                                                     in performing the quality function :
8.    List any five responsibilities                 1.   Auditing
of a Quality Manager.                                2.   Individual engineering
                                                     3.   SPC
                                                     4.   All the above.
Ans. Refer to page 143 last
paragraph for responsibilites.                  6. Which of the below tool help people to
                                                determine whether a process is in control or not:
There are more than five listed.
                                                     a.   Run Chart
                                                     b.   Control Chart
9.      What is a check list. Why                    c.   Pareto Chart
is it used?                                          d.   U Chart

                                                7. Which are following tools belong to Quality
Ans.   Refer to page 145                        Tool Box:

                                                     a.   Brainstorming
10. What is a quality tool box?                      b.   Affinity Diagram
List any five tools most commonly                    c.   X-mR chart
                                                     d.   Pareto Chart
used in IT.
                                                8. Briefly define the larger quality functions
                                                organised under a quality Manager.

                                                9. Which are tasks helpful in building support for
                                                quality ?



                                       - 12 -
CSQA Raw Question Bank


                                                                       Obtain and Maintain quality related
10 . Describe the various training methods for                          certifications
QA Analysts.
                                                             6.    How the role of QA changes as the quality
                                                                   function matures in an organization ?
                                                                   Quality control to Quality Assurance to
                                                                             Quality consulting

                                                             7.    Suggest another name for Independent
                                                                   Testing Department
                                                                        Quality Control Department

                                                             8.    Quality practitioners working in Quality
                                                                   control department are called _________.
Page 145-147                                                                Inspectors or Testers

                                                             9.    What are the major activities in the „Initial‟
     Knowledge Domain 5 – Quality                                  phase of quality management maturation ?
             Assurance                                              Perform Quality control activity
                                                                    QA activities focuses on process
Part 1 – Establish a Function to Promote and                           definition- but not fully defines and
Manage Quality (Page 5-11(145) thru 5-13(147))                         follows the process
1.   What is the most commonly used / Powerful               10. _____________ is the prerequisite to
     statistical tool?                                           improved quality and productivity.
                       Checklist                                             Consistency
2.   What is a simple list of questions that                       11. What are the major activities in the
     enables people to follow and verify                                 ‘Intermediate’ phase of quality
     processes?                                                            management maturation ?
                    Checklist                                       Quality control becomes shared
                                                                       responsibility of the customer, worker
3.   ___________ is a set of tools, which assists                      and QA analyst
     in defining, controlling and improving
                                                                    Process definition and improvement are
     quality.
                                                                       emphasized and performed
                 Quality Toolbox
                                                                    Quality function and QA analyst acts as
                                                                       a quality consultant
4.   List the tools commonly used by QA
     Analysts
                                                                  12. How does MBNQA program defines an
      Brainstorming
                                                                        organization which move towards
      Flow charts                                                                optimization?
      Cause-and-effect diagram                                                World-Class
      Hisograms
      Pareto Charts                                         13. What is the main identity of a World-class
      Control charts                                                          organization
      Scatter diagrams                                      Yield high customer satisfaction at minimum
                                                                                 cost.
5.   List few plans, a quality manager can use for
     driving and continually maturing the quality            14. What are the major activities in the ‘Final’
     environment                                                 phase of quality management maturation ?
      Stay abreast with new quality practices                    Workers are assigned responsibilities
      Study the change in criteria for winning                     for process definition, measurement and
          the MBNQA                                                 improvement
      Frequently review the quality                              Role of QA analysts changes to
          benchmark                                                 performing Quality consulting to



                                                    - 13 -
CSQA Raw Question Bank


         management and employees in                          f) Policies, Standards, procedures and
         promoting and implementing quality                      Tools
         initiatives                                          g) All of the above

15. What are the two major drivers that change                              Benchmarking
            the role of the QA analyst
     Management Philosophy used in the IT                1) The process of measuring how well a
       group                                                 company‟s products, services and practices
     Personal belief system of managers                     measure against others is known as
                                                             benchmarking.
16. In the „Initial‟ phase of quality function
    maturation, what type of management exist?            2) Benchmarking can be done against partners
                  Authoritarian                              who could be

17. When quality management philosophy                        a) Internal Units
    matures, the organization moves from                      b) Competitors
    hierarchical structure to _________.                      c) “Best in class” or “best in breed” within
Teams (that are organized and                                    any industry
                                                              d) Any of the above
empowered to define, measure and
improve processes.)                                       3) The objective of benchmarking is to identify
                                                             performance gap and to determine a realistic
                                                             improvement goal.

Page 160-162                                              4) List the three types of benchmarking
                                                             a) Process Benchmarking
                                                             b) Product Benchmarking
                  Flowcharts
                                                             c) Performance Benchmarking
1) Flowcharts may be a:
                                                          5) The defect rate of your organization is 3/
   a) Simple High level process flow
                                                             1000 lines of code. You attend a vendor
   b) A detailed task flow
                                                             conference and there you find out that your
   c) Any mix of a and b
                                                             competitor has got 2/1000 lines of code. Can
   d) All of the above
                                                             you use this information to benchmark in
                                                             your organization. Explain.
2) Flowcharts are useful to obtain knowledge
   of a process for improvement. It helps to
                                                          Answer: Yes. The information shows that there
   document a process so that, inefficiencies
                                                          is a gap in my organization‟s performance when
   and redundancies can be identified and
                                                          compared against the industry. I would then
   reduced.
                                                          initiate a benchmarking process that would
                                                          comprise of the following phases: planning
3) A process map is a more detailed flowchart
                                                          phase, analysis phase, integration phase, action
   that depicts:
                                                          phase. ( Refer to CBOK page 162 to write in
                                                          brief on these phases)
    a)   Processes
    b)   Relationship Between Processes
    c)   Process Owners
    d)   All the above                                    Page 163-165
                                                          Pages 163 – 165
4) Flow Charts should reference the following:
   a) Process owners, suppliers and
       Customers                                          1) Matris is a
   b) Key deliverables                                       a) Problem Solving Technique
   c) Decision points                                        b) Problem Identifying Technique
   d) Interfaces                                             c) Problem Cause Identifying Technique
   e) Task and Task Sequences                                d) Ranking Technique



                                                 - 14 -
CSQA Raw Question Bank


                                                         o)    Horizontal deployments
2) Matrix is also known as _____________ and             p)    Vertical deployments
   _____________                                         q)    All of the above
                                                         r)    None of the above
3) The two common types of Matrices are
   a) L-Type and X-Type                                  28. Information deployment handles
   b) X-Type and V-Type
   c) L-Type and T-Type                                  m) Information aspects of product and services
   d) T-Type and X-Type                                  n) Hardware aspects of product and services.
                                                         o) Daily activities required to satisfy
4) L-Type matrix compares                                   customers.
   a) 2 sets of items                                    p) All of the above
   b) 3 sets of items                                    q) None of the above
   c) none of the above
                                                         29.Functional deployment handles
5) The Principal Developer of QFD (Quality               a) Information aspects of product and services
   Function Deployment) is                               b) Hardware aspects of product and services
   a) Dr. W. Edwards Deming                              c)  Daily activities required to satisfy
   b) Dr. Joseph Juran                                      customers
   c) William Scherkenbach                               d) All of the above
   d) Dr. Yoji Akao                                      r) None of the above
   e) Dr. Harold S. Geneen
   f) None of the above                                  Subjective questions:

6) Quality System is an Organized approach to            1.Describe in detail fundamental, horizontal and
   qaulity with ___________ , __________ and             vertical deployments in QFD ?
   _________                                             2. Briefly explain the Playscript tool used in
                                                         quality asssurance?
7) Comprehensive Quality Deployment
   includes __________ , _________ ,
   _________ and __________
                                                         Page 175-177

1) What are the steps involved to produce L-                      1. Scatter plots are used
   Type and T-Type Matrices ?                                     for
2) Write in detail the different deployments                              a. Problem solving
   within QFD.                                                    and understanding
                                                                          b. Cause and effect
                                                                  relationships
Page 166-168                                                              c. Test influence of
                                                                  one variable over the
Objective questions:                                              other.
                                                                          d. All of the above
26. The Quality Function Deployment is                                Answer - d
    developed by
                                                                  2. Which of the following
x)    Joseph Juran                                                use Scatterplots
y)    Dr Deming                                                          a. Defect level
z)    Dr. Yoji Akao                                               vs.Skills
27.   QFD covers all special concerns of software                        b. Cost vs time
      organization and its customers with                                c. change response
                                                                         d. Defect level vs
n) Fundamental deployments                                        Complexity



                                                - 15 -
CSQA Raw Question Bank


              e. All of the above
          Answer - a,b,d                            9. Which of the following
                                                    chart represents data in
       3. The following are not                     percentage
       types of scatter plots                            a. stem and leaf chart
             a. Positive                                 b. Bar chart
             b. Negative                                 c. Pie chart
             c. Zero                                     d. Line chart
             d. Non zero                               Answer: c
          Answer - d
                                                    10. Stem and leaf chart is
       4. Which of the following                    a variation of
       are graphical presentation                        a. Line chart
       tools.                                            b. Pie chart
            a. Table                                     c. Bar chart
            b. Pie chart                                 d. Control chart
            c. Scatter plot                              e. None of the above
            d. Bar chart                               Answer: c
            e. None of the above
          Answer - a,b,d                            11. It is practical to use
                                                    stem and leaf charts when
       5. Which of the following                    absolute no of values is
       charts show direction of                           a. High(More than
       events                                       100)
            a. Bar chart                                  b. Low (Usually 100
            b. Run chart                            or less)
            c. Line chart                                 c. Zero
            d. Table                                      d. None of the above
        Answer: c                                     Answer: b

       6. Line charts can be used
       for the following:
            a. Like units
            b. Like periods
            c. Like variables
                                             Page 198-200
            d. Related or fixed              \Explain  various testing stages in a
       variables.                            structured s/w development
        Answer: a,b,d                        process?.
                                                 Explain the benefits of
       7. The following are 2D
                                                 Independent testing?.
       charts:
           a. Bar charts
                                                 What is Statis and Dynamic
           b. Line chart                         testing?. Explain briefly with few
           c. Run chart                          examples.?
           d. Control chart                      What are the responsibilities of a
         Answer: a                               Test engineers?.
                                                 What are the responsibilities of a
       8. Data precision is not
                                                 Test managers?.
       highly required for
            a. Line chart
            b. Control chart
            c. Bar chart
            d. pie chart
        Answer: d


                                    - 16 -
CSQA Raw Question Bank


                                            (c) System testing
                                            (d) Acceptance testing
Page 204-206                                (e) Independent testing
      KNOWLEDGE DOMAIN – 6
     PART 3 - VERIFICATION AND              7.    “Incremental testing” means
      VALIDATION TECHNIQUES                       (a) White Box testing
                                                  (b) Black Box testing
                                                  (c) Top-down testing
1.     Verification is a                          (d) Regression testing
       (a) Static Analysis                        (e) Independent testing
       (b) Dynamic Analysis
       (c) None of the above

2.     Validation is a
       (a) Static Analysis
       (b) Dynamic Analysis
       (c) None of the above

3.     Testing     performed   by
       organizations other than
       the developer is
       (a) Unit testing
       (b) Integration testing
       (c) System testing
       (d) Acceptance testing
       (e) Independent testing

4.     “Validate that the functions
       meet stated requirements” is
       (a) Unit testing
       (b) Integration testing
       (c) System testing
       (d) Acceptance testing
       (e) Independent testing

5.     “Validate that all units work
       together according to the
       system design” is
       (a) Unit testing
       (b) Integration testing
       (c) System testing
       (d) Acceptance testing
       (e) Independent testing

6.     “Validate that system meets
       the needs of the business” is
(a) Unit testing
(b) Integration testing



                                   - 17 -
CSQA Raw Question Bank


                                                       correspondence between a
8.     “Data driven testing may be                     program and its
       called as                                       specifications
       (a) White Box testing                                  True / False
       (b) Black Box testing
       (c) Regression testing                    15.   Verification techniques are
       (d) Independent testing                         (a) Program testing
                                                       (b) Static analysis
9.     “Incremental testing” means                     (c) Dynamic analysis
(f) White Box testing                                  (d) B & c only
(g) Black Box testing                                  (e) All of the above
(h) Top-down testing
(i) Regression testing
(j) Independent testing

10.     Logic driven testing may be
       called as
(k) White Box testing
(l) Black Box testing
(m) Top-down testing
(n) Regression testing
(o) Independent testing

11.    Verification should be
       performed for
       (a) requirements
       (b) design
       (c) code construction
       (d) operation / maintenance
       (e) all of the above

12.    Validation is mostly used to
       determine the _______ of
       the final software / program
       (a) Correctness
       (b) Completeness
       (c) Consistency
       (d) Quality

13.    Verification is mostly used to
       determine the _________
       (effectiveness /
       completeness) of the
       software

14.    For small programs,
       verification is the process of
       determining the


                                        - 18 -
CSQA Raw Question Bank




16.    What is the difference
       between verification and
       validation?
           Verification: The
             process of confirming
             that interim                        Page 234-236
             deliverables have                   Pages 234 - 236
             been developed
                                                 Questions : Subjective Type
             according to their
             inputs, process                     1.What are the considerations to be taken
             specifications, and                 into account for developing testing tactics.
             standards.                          2.Write down Characteristics and Test
                                                 Tactics for Different Project Types.
             Validation: The end                3.How many software system types are
              product meets                      there? Mention those different software
              requirements and                   system types.
              expectations under
              defined operating
              conditions. The end
              product is typically an
              executable code
                                                 Page 240-242
                                                 Objective Questions.
17.    What are the various
       verification techniques?                  1. As part of configuration
               Feasibility reviews                 management, small changes need not
               Requirement                         be documented and controlled.
                 reviews                            a. True.
               Design reviews                      b. False.
               Code walkthroughs
               Code                             2. Someone independent of the team
                 inspections(Fahan)                 that designed the change should be
                 or       structured                involved in testing the final revised
                 walkthroughs(Your                  program.
                 don)                               a. True.
               Requirement                         b. False.
                 tracing
                                                 3. The primary goal of defect
18.    What are the various                         management.
       validation techniques?                       a. Defect correction.
              White box                            b. Defect prevention.
              Black box                            c. Defect reduction.
              Incremental                          d. All of the above.
                testing
              Thread          test              4. The defect management, unlike the
                technique                           entire s/w development process need
              Regression testing                   not be risk driven.


                                        - 19 -
CSQA Raw Question Bank


   a. True.                                          1) How many steps will be there in simple
   b. False.                                            Defect Tracking Process (DTP).

                                                         a)   2
5. The general principles of recording                   b)   3
   management includes,                                  c)   4
   a. Preventing defects.                                d)   Just one
   b. Capture and analysis of
                                                     2) From the following what are the steps in
      information should be automated.                  DTP.
   c. Should focus on the person who
      caused the defect.                                 a)   Execute test and log any discrepancies
   d. Defect information should be                       b)   Draw Fish bone diagram
      used to improve process.                           c)   Assign defect to a developer
                                                         d)   Do causal analysis

6. The main purpose of recording                     3) What are the recommended levels to
   defects are,                                         „Prioritize the correction‟
   a. To ensure the defect is corrected.
   b. To gather statistics used to                       a)   Critical
                                                         b)   Major
       develop defect expectations in                    c)   Minor
       future applications.                              d)   Oversight or inadequate self review
   c. To go for continuous
       improvement.                                  4) Test reports issued periodically include ------
   d. All of the above.                                 ----- by severity or priority

                                                         a)   Summary of all the defects found
7. Severity of defects should be                         b)   Summary of all closed defects
   assigned subjectively, whereas                        c)   Summary of all open defects
   priority should be assigned                           d)   None of the above
   objectively.
                                                     5) Test reports are issued to
   a. True.
   b. False.                                             a)   Team alone
                                                         b)   Team and Management
                                                         c)   Management alone
Subjective Questions.                                    d)   None of the above

                                                     6) Test reports are issued
1. You are in the process of selecting a
   tool for defects tracking. Include all                a) Periodically throughout the testing
   the fields that you feel should be                       process
   present at the minimum in the defect                  b) At the end of testing process
                                                         c) Once in a month
   log.                                                  d) Once in the lifetime of a project

                                                     7) Defects can also be used for Process
                                                        Improvement
                                                            True / False
Page 243-244                                         8) Today many organizations use defects for
Pages 243-244                                           Process Improvement
                                                            True / False




                                            - 20 -
CSQA Raw Question Bank


9) Based on research team findings, using                        g)   attainable
   defects for Process Improvement should                        h)   necessary
   include the following                                         i)   nice to have
                                                                 j)   all the above
          a) Go back to the person who did
             coding                                          10) Each unit of data information referenced
          b) Go back to the process that                         in the requirements specification must
             originated the defect to understand                 be described in the data dictionary (
             what caused the defect                              true / false )
          c) Go to the other project to know
             how they dealt with that problem                11) Which of the following determines
          d) Go back to the verification and                     standards
             validation process, which should
             have caught them earlier                            a)   customer requirements
                                                                 b)   internal requirements
10) Human factors dimension alone can have a                     c)   cost and schedule requirements
    very large impact on the effectiveness of the                d)   all the above
    review process
                                                             12) which of the following is true
          True/False
                                                                 a) procedures are not always required
                                                                    and unless critical, should be
Answers                                                             minimised
                                                                 b) skill set and knowledge
1: C                                                                requirements are prerequisites for
2: A and C                                                          performing the procedure
3:A, B and C                                                     c) if the procedures are followed
4: C                                                                ALWAYS standards will be
5:B                                                                 automatically met
6:A                                                              d) none of the above
7:True
8: False                                                     13) Controls should be designed based on
9: B and D                                                       the criticality of the process and what
10:True                                                          needs to be checked ( true / false )

                                                             14) Quality control procedures are

Page 260-262                                                     a)
                                                                 b)
                                                                      preventive costs
                                                                      appraisal costs
                                                                 c)   failure costs
                                                                 d)   none of the above
7) Standard states,

    e) what must happen to meet the intent
       of the policy
    f) how to meet the requirements
    g) both A and B
    h) None of the above                                     Page 263-265
8) Standards convert intentions into
   specific rules ( true / false )                           15) Which are not a main category of control
                                                                 method
9) Standards must be,
                                                                 i)   automatic
    f)    measurable                                             j)   self-checking



                                                    - 21 -
CSQA Raw Question Bank


    k)   peer reviews                                      5. Name a few tools that help in change of
    l)   supervisory                                       process location and reduction in variations.
    m)   third party
    n)   none of the above                                 IMPROVE THE PROCESS

16) Measurement provides quantitative                      1. Name the steps involved in improving a
    feedback to an organisation about                      process.
    whether it is achieving its goals and
    moving towards its results ( true / false )            Brainstorm for improvement
17) The purpose of process improvement is
                                                           1. What kind of information should be
                                                           reviewed during the brainstorming session ?
    a) to change the process
    b) to reduce the frequency of defects
       including process ineffectiveness                   Plan how to test proposed improvements
    c) both a and b
    d) none of the above                                   1. A _________ is created in this step.
                                                           2. What kind of information is present in the
18) Process improvement uses                               process improvement plan ?
    facts(measurement results) to identify                 3. Does the process improvement plan need
    the root causes of problems ( true / false             approval ? If yes, who approves it ?
    )
                                                           Analyse results
19) The long range objective for process
    improvement is to                                      1. Does the process improvement plan get
                                                           reviewed ?
    a) eliminate the need for quality                      2. When and who reviews this plan ?
       assurance activities                                3. What are the tools used to analyse the
    b) eliminate the need for quality control              results ?
       activities
    c) both a and b                                        Compare results
    d) none of the above
                                                           1. What are the various tools that help to
                                                           compare results ?
                                                           2. With what are the results compared
                                                           against ?
Page 269-270                                               3. What can be deduced from the
                                                           comparison reports ?

                                                           Change process or redo steps 4-8
IDENTIFY AND IMPROVE THE PROCESS
                                                           1. When can the change recommended in
Assess the Process
                                                           the process improvement plan be
                                                           implemented ?
1. Why should the measurement system,
used to assess the process, be evaluated ?
2. What are the various tools that can be
used to baseline the process inputs and
outputs ?
3. If the control limits are within the
specification limits, the process is capable of
satisfying the customer. True/False.
4. What needs to be done if the control limits             Page 274-276
are not within the specification limits ?                  Question Bank for pages 274-276: -



                                                  - 22 -
CSQA Raw Question Bank


Knowledge Domain 8 – Quantitative                     2) Validity – indicates the degree
Methods.                                                 to which a measure actually
                                                         measures
Part 1 – Measurement Concepts.                        3) Ease of Use and Simplicity
                                                      4) Timeliness – Refers whether
                                                         the information can be reported
          Objective Questions: -                         in sufficient time to impact the
                                                         decisions needed to manage
1) Measure is the basic building block                   effectively
    for measurement program.                          5) Calibration - indicates the
2) Metrics is a derived unit of                          modification of a measurement
    measurement                                          so it becomes more valid
3) What are the two types of
    measurement?                                  13) How to know a measurement is
    Objective and Subjective                          good?
    Measurement                                       The measures and the resulting
4) Objective measurement uses hard                    metrics should be
    data that can be obtained by                         1) simple and precisely
    counting, weighing etc.                                  definable
5) Subjective measurement is                             2) Objective
    normally observed or perceived                       3) Easily Obtainable at
6) What is Nominal data?                                     reasonable cost
    Nominal data cannot be subjected                     4) Valid, measuring what they
    to arithmetic operations of any                          are intended to measure
    type and the values cannot be                        5) Robust, being relatively
    ranked in any natural order.                             insensitive to intuitively
7) What is Ordinal data?                                     small changes in the
    Ordinal data can be ranked, but                          process or product
    differences or ratios between
    values are not meaningful.
8) What is interval data?
    Interval data can be ranked and               Page 280-282
    can exhibit meaningful differences
    between values                                1) Give 2 examples of metrics for complexity
9) Give an example for interval data?                measurement s?
    T.J. McCabe’s complexity metric is               a) Cyclomatic complexity
    an example for interval data.                    b) Knots
10) What is Ratio Data?
    Ratio data has absolute zero and              2) Explain cyclomatic complexity
    meaningful ratios can be                         a) Given any computer program, draw its
    calculated.                                          control flow graph, G, where each node
11) For what are the measurement                         corresponds to a block of sequential
    dashboards or key indicators used                    code and each edge corresponds to a
    for?                                                 branch or decision point in the program.
    Measurement dashboards or key                        The Cyclomatic complexity of such a
    indicators are used to monitor                       graph can be computed by a simple
                                                         formula from graph theory, as V (G)=e-
    progress and to initiate change.
                                                         n+2, where e is the number of edges,
12) Before approving for use, what are
                                                         and n is the no. of nodes in the graph.
    the tests that the measures and
    metrics has to undergo?                       3) Explain Knots
    1) Reliability – Refers to the                   a) This is calculated by drawing the
        consistency of measurement                       program control flow graph with a node
                                                         for every statement or block of


                                         - 23 -
CSQA Raw Question Bank


         sequential statements. A knot is defined
         as a necessary crossing of directional              9) How can a process be measured?
         lines in the graph. The same                           a) A process can be measured by either of
         phenomenon can be observed by                             the following
         drawing transfer-of-control lines from                    i) Attributes of the process, such as
         statement to statement in a program                            (1) overall development time,
         listing.                                                       (2) type of methodology used, or
                                                                        (3) the average level of experience
4) A knot is A knot is defined as a necessary                                of the development staff.
   crossing of directional lines in the graph.                     ii) Accumulating product measures
                                                                        into a metric so that meaningful
5) The quality characteristics for software that                        information about the process can
   have received considerable attention are                             be provided. These could be
   correctness, reliability and maintenance.                            (1) Function points peer person
                                                                             month to measure productivity
6) Give the main and alternative measures for                           (2) LOC per person month to
   measuring correctness                                                     measure productivity
                                                                        (3) Number of failures per month
    a) Main – Defect counts (number of                                       to measure effectiveness of
       defects in a product)                                                 computer operations
    b) Alternatives –                                                   (4) Number of helpdesk calls per
       i) Number of design changes                                           KLOC to measure
       ii) Number of errors detected by code                                 effectiveness of system design
            inspectors                                                       method
       iii) Number of errors detected in
            program tests                                    10) Give the standard s/w process metrics
       iv) Number of code changes required                       currently available:
                                                                 a) Number of deliverables completed on
7) How is reliability measured?                                      time
   a) It would be useful to know the                             b) Estimated costs Vs actual costs
      probability of s/w failure, or the rate at                 c) Budgeted costs Vs actual costs
      which s/w errors will occur. But this                      d) Time spent fixing errors
      can only be estimated from data                            e) Wait time
      collected in s/w defects as a function of                  f) Number of contract modifications
      time. If certain assumptions are made,                     g) Number of proposals submitted Vs
      this data can be used to model and                             proposals won
      compute s/w reliability metrics. These                     h) Percentage of time spent performing
      metrics attempt to indicate and predict                        value added tasks
      the probability of failure during a
      particular time interval, or the mean                  11) Common causes are causes of variation that
      time to failure (MTTF) and mean time                       can be controlled by improving work
      between failures (MTBF).                                   processes.

8) How is maintainability measured?                          12) Special causes are causes of variation that
   a) Bill Curtis and others investigated the                    must be controlled outside the process.
      ability of Halstead‟s effort metric E, and
      v (G) to predict the psychological                     13) Statistical tools are the only methods
      complexity of s/w maintenance tasks.                       available to objectively quantify variation.
      Assuming such predictions could be
      made accurately, complexity metrics                    14) Specify the common causes of variation
      could then be profitably used to reduce                    a) Process inputs and conditions that
      the cost of s/w maintenance. A carefully                       regullarly contribute to the variability of
      detailed experiment indicated that s/w                         process outputs
      complexity metrics could effectively                       b) Common causes contribute to output
      explain or predict the maintainability of                      variability as they themselves vary
      s/w in a distributed computer system.



                                                    - 24 -
CSQA Raw Question Bank


    c) Each common cause typically                             Six processes
       contributes a small portion to the total                - Risk Identification
       variation in process outputs                                          a) Risk Identification
    d) The aggregate variability due to                        - Risk Quantification
       common causes has a „nonsystematic‟,                                  b) Risk Analysis
       random looking appearance                                             c) Risk Priorotization
    e) Because common causes are „regular                      - Risk Response Development
       contributors‟, the „process‟ or „system‟                              d) Risk response planning
       variability is defined in terms of them.                - Risk Response Control
                                                                             e) Risk Resolution
                                                                             f) Risk monitoring

                                                           7) External risks can be controlled or influenced
                                                           by the project team ------------ TRUE/FALSE
Page 286-288
1) How many Componnets are in Risk and                         FALSE
   name all of those Componnets?
   Three componnets                                        7) Which of the following document will be
   - The event that could occur – the risk                    required as a source of input when
   - The probability that the event will occur                considering a list of possible risks?
       – the likelihood
   - The impact or consequence of the event                    a) Product documentation b) Project
       if it occurs – the penalty                              documentation c) Historical Information d)
                                                               All of the above
2) Risks can be categorized as one of the
   following:                                                  Ans: D
   - Technical
   - Programmatic or performance
   - Supportability or environment
   - Cost
   - Schedule
                                                           Page 292-294
3) How many Characteristics does Risk has
   and what are they?
   Five Characteristics
   - Situational                                           Objective questions.
   - Time based
   - Interdependent                                        1. In a traditional waterfall
   - Magnitude dependent
   - Value based
                                                           methodology, most risk management
                                                           activity
4) The PMBOK stands for?                                      occurs close to milestone. True/false
   Project Management Body of Knowledge

5) How many processes are there to address                 2. In a spiral development model
   risk management as per PMBOK?                              the risk management activity
   Four processes
   - Risk Identification
                                                              falls in the explicit risk
   - Risk Qualification                                       management portion.
   - Risk Response Development                                True/false
   - Risk Response Control

6) How many processes will address the                     3. Risk management is an
   discussion of risk management and what are
   they and map those with PMBOK
                                                              independent auditing process.
   processes?                                                 True/False


                                                  - 25 -
CSQA Raw Question Bank




4. Risk should be the sole                      1. Your IT organisation need to
   responsibility of project                    integrate new technology. As a QA
   manager. True/False                          analyst what are the roles and
                                                responsibilities you need to
5. Within many software                         perform to ensure that the
   development organizations risk               integration is effective without
   management remains ad hoc                    compromising quality.
   and _____________.
                                                2. Build a checklist on how you
6. Testing strategies is included in            are going to monitor the riks in
   sort term risk management.                   your project.
   True/False

7. Who should be involved in                    Answer of objective questions.
   determining risk management
                                                1.   True
   a.   Customer                                2.   True
   b.   Management                              3.   False
   c.   Development team                        4.   False
   d.   All of the above                        5.   Incomplete
   e.   None of the above                       6.   True
                                                7.   d
8. Mitigating the risk by                       8.   d
     a. Minimizing the
        probability of occurrence               Page 298-300
     b. Minimizing the value of                 Quiz on Knowledge Domain – 8: Quantitative
        impact                                                  Methods
     c. Deflecting the risk
        elsewhere                               1. A measurement program is defined as
                                                   the ----------------------------------------
     d. All of the above
     e. None of the above                       Ans: Entire set of activities that occur around
                                                quantitative data.


                                                2. Mature organization use quantitative
                                                   data to determine

                                                     a.   Requirements are complete
                                                     b.   To prevent problems
                                                     c.   Budget
                                                     d.   Schedule and project status
Subjective question.                                 e.   a&b



                                       - 26 -
CSQA Raw Question Bank


    f. c&d                                                    activity completed.
    g. All of the above
                                                             Measure Effort (hours spent for each
Ans: e                                                       phase of SDLC) to answer how much
                                                             effort has been
3. Immature organization use quantitative                    expended
   data to determine
                                                             Measure Schedule (calender times of
    a.   Requirements are complete                           activity completed)
    b.   To prevent problems
    c.   Budget
    d.   Schedule and project status                     8. How do we manage control and
    e.   a&b                                                product?
    f.   c&d
    g.   All of the above                                    Ans: Measure Quality by no.of defects,
                                                             Mean time to failure (MTTF) Mean time
Ans: f                                                       to repair
                                                                   (MTTR)
                                                                   Measure Performance by
4. What are four major uses of                                    technical performance, measures
   Measurement?                                                   specified by customer
   Ans: 1.Manage and control the process                           and management.
         2. Manage and control the product
   (review and testing)
         3. Improve the process                          9. How do we improve the process?
   (quantitative data gathered during                    Ans: Identify the current performance, find
   process execution can                                 how cost-efficient is the process. By
            identify the weaknesses and                  measuring Time and effort.
   therefore opportunities for improvement)
         4. Manage the risks                             10. How do we manage risks?

5. Same software development process                     Ans: Identify the risks, its frequency,
   may be followed to produce two different              probability of risks occurring and impact of
   applications                                          each risk if it occurs derive risk
   True /False                                           management plan.
Ans: True

6. What is risk?                                         11. What are the four phases in installing a
                                                             measurement program?
Ans: Risk is the opportunity for something to
go wrong.                                                    Ans: 1.build the measurement base
                                                                  2.Manage towards results
                                                                  3. Manage by process
7. How do we Manage and control                                   4. Management by fact
   process?
                                                         12. What are the key points in first phase?
Ans:
       Measure Size by metric/measure                    Ans: Define the objectives for the
LOC, Boxes, procedures, and units of output              measurement program
to answer
       how much we have made/left to                         2. Create an environment receptive to
make                                                         measurement (establish SLA between
                                                             IT and users, establish quality
     Measure Status by, metric/measure                       measurement environment)
    Earned value, amount of scheduled
    work, % of each                                          3. Define the measurement hierarchy



                                                - 27 -
CSQA Raw Question Bank



      Three levels of quantitative data are
    mapped to 3-level organization tier.
       a. Metrics – used by Line
       management such as variance
       between actual and budgeted
           cost, user satisfaction, defects
       rates per LOC.
       b. Measures – Staff management
       uses basic measures such as
       product size, cycle time or defect
       count.
       c. Strategic results – Senior
       management uses strategic results
       dashboard to manage the IT
       function and track to mission, vision
       and goals.

   4. Define the standard units of
measurement.

13. What do we mean by manage towards
    results?
Ans: a. Identify goals for desired business
results
      b. Means for measuring each business
    result


14. What are the five steps in manage
    towards results phase?
Ans:

    a. Identify desired business results. If
       each has subject, action, target
       value and time frame, as it is much
       easier to identify measure for each.

    b.   Identify current baseline

    c.   Select a measure or metric for each
         result. Should be only 3 to 5 but not
         greater than 7

    d. Consider tradeoff between the
       results. For example consider the
       desired result Complete on time
       might affect Easy-to-read
       documentation.

    e. Based on baseline and desired
       result, determine a goal for each
       result metric. (Bench marking tool is
       best for this).




                                                 - 28 -
CSQA Raw Question Bank


            Objective-Paper-1                                      a.   Stubs
                                                                   b.   Manual simulation
                                                                   c.   Instrumentation
1.     To ensure effectiveness of checklists,                      d.   Coverage metrics
       checklists should have only yes and no                      e.   All of the above
       responses.                                                  f.   None of the above

       a.   True                                             8.    Configuration management is not the
       b.   False                                                  process of

2.     Quality is an attribute of                                  a.   Controlling the release of items
                                                                        through the life cycle
       a.   a product                                              b.   Evaluating & scheduling changes
       b.   a service                                                   to configurable items
       c.   a process                                              c.   Recording & reporting the status of
       d.   all of the above                                            config. items
       e.   none of the above                                      d.   Verifying the completeness of
                                                                        configurable items
3.     The characters of a service level are
                                                             9.    Which is not an objective of
       a. It is an agreement between the                           prototyping
       producer & the customer of the product
       b. It can be an oral / written                              a.   Requirement Analysis
           agreement                                               b.   User Interface Development
       c. It defines the method of                                 c.   Functional Development
           measurement of services                                 d.   Machine Performance Evaluation
       d. All of the above                                         e.   Application Development
       e. None of the above
                                                             10.   A program whose purpose is to reduce
4.     Testing of the system to demonstrate                        the number of defects produced is
       system compliance with user                                 known as a Quality Improvement
       requirements is                                             Program.

       a.   Black box testing                                      a.   True
       b.   System testing                                         b.   False
       c.   Independent testing
       d.   Acceptance Testing                               11.   Creation of help desk is a

5.     The first stage in the software life cycle                  a.   Preventive Cost
       where test data is generated is                             b.   Appraisal Cost
                                                                   c.   Failure Cost
       a.   Planning stage
       b.   Requirement Analysis                             12.   It is advisable to have a separate
       c.   Design                                                 department for reviews & testing.
       d.   Construction
                                                                   a.   Yes
6.     A complete validation of a program can                      b.   No
       be obtained only by testing for every
       element of the domain.                                13.   The results of peer reviews should be
                                                                   presented to
       a.   True
       b.   False                                                  a.   Author of the product & supervisor
                                                                   b.   QA function & the supervisor
7.     To divide & conquer while testing                           c.   Author & QA function
       requires



                                                    - 29 -
CSQA Raw Question Bank


14.    To ensure a Quality product                         22.   A defect is a
       requirements must be measurable.
                                                                 a.   Deviation from specification
       a.   True                                                 b.   Deviation from a standard
       b.   False                                                c.   Anything that causes customer
                                                                      dissatisfaction
15.    QC is a managerial function desgned                       d.   All of the above
       primarily to detect & correct defects.                    e.   None of the above

       a.   True                                           23.   ___________ Testing focuses on
       b.   False                                                evaluating the interaction among units.

16.    Resistance to change is normally                          a.   Unit testing
       because of                                                b.   Integration testing
                                                                 c.   Functional testing
       a.   Deffiant attitude of workers                         d.   System testing
       b.   Lack of awareness / training on the                  e.   Acceptance testing
            new technology / process
       c.   No direct benefits/incentives on               24.   A step - by - step procedure on the
            change over                                          action in testing & verifying of results is
                                                                 called a
17.    Measures that can be use to measure
       Quality include                                           a.   Test case
                                                                 b.   Test script
       a. Enhancements                                           c.   Test condition
       b. Size                                                   d.   Testing tool
       c. Complexity                                             e.   Test log
       d. Rework
18.    Selection of tools is a                             25.   You cannot control what you cannot

       a.   QC activity                                          a.   Measure
       b.   QA activity                                          b.   Define
                                                                 c.   Change
19.    Which is the most important practical &                   d.   Improve
       economical way of meeting customers
       needs.

       a.   Doing it right the first time
       b.   After - the - fact defect removal
       c.   QC during development

20.    For locating errors which span modules
       it is more effective to do

       a.   Reviews
       b.   Testing

21.    Which is not an objective of testing

       a.   Determine whether system meets
            specifications
       b.   Determine whether system meets
            needs
       c.   Provide insight into SDP
       d.   Aid in appraisal of developing TMs




                                                  - 30 -
CSQA Raw Question Bank


                                                                     e.   None of the above
26.     Which of the following is not a defect
        metric                                               33. The focus on the product is highest during
                                                                     a. a walkthrough
        a.   Location                                                b. a checkpoint review
        b.   Cause                                                   c. an inspection
        c.   Time to fix
        d.   Classification
        e.   Coverage
        f.   All of the above

27.     As a QC professional you will be doing

        a.   RWI
        b.   Causal Analysis
        c.   SPC
        d.   Defect Prevention

28.     Quality improvement programs may
        require the product itself to be changed.

        a.   True
        b.   False

29.     The basis upon which adherence to
        policies is measured is a

        a.   Standard
        b.   Requirement
        c.   Expected result
        d.   Value
        e.   All of the above
        f.   None of the above

30.     Which of the following does not form a
        part of a workbench.

        a.   Standards
        b.   Quality attributes
        c.   Quality control
        d.   Procedures
        e.   Rework

31. During an inspection, inspectors normally
    make suggestions on correcting the defects
    found.
        a. True
        b. False

32. Why does it help to visit other companies to
    identify effective Quality practices?
        a. Reuse organisational learning
        b. Continually benchmark
        c. Interact with other Quality
              professionals
        d. All of the above



                                                    - 31 -
CSQA Raw Question Bank


                                                                 b.   System size
34. Given the following costs:                                   c.   Total run time
        Requirements analysis - $ 1000                           d.   MTBF
                 Rework - $ 700
        Code review            - $ 500                       41. The Quality manager will find it difficult to
                 Review of User Documents - $                    effectiviely implement the QAI Quality
        600                                                      Improvement Process, unless his
        Continuing Edn. Progrms. - $ 800                         organisation is willing to accept the Quality
                 Design - $ 400                                  principles as a
                                                                 a. the organisation‟s policy
         The cost of Quality is                                  b. a challenge
         a. $1400                                                c. the corporate vision
         b. $1900                                                d. the organisation‟s goal
         c. $2400                                                e. a management philosophy
         d. $2600                                                f. all of the above
         e. $4000
                                                             42. Pareto chart provides corrective action for
35. Verification ensures that the executable                     high-frequency causes of problems
    system performs as specified                                 a. True
    a. True                                                      b. False
    b. False
                                                             43. Function Points
36. When viewing product /service Quality from                   a. provide a measure of the system size
    the customer‟s view, a feature added by the                  b. can be used to compare different kinds
    producer, that was not included in the                           of application systems
    product specifications / requirements would                  c. together with past data can be used to
    be called:                                                       estimate future effort
    a. an enhancement                                            d. all of the above
    b. a defect                                                  e. none of the above
    c. an unspecified need identified by the
         builder of the product / service                    44. Restructuring or modifying existing
    d. a correction                                              software system to take advantage of newer
    e. none of the above                                         hardware and software technologies or to
                                                                 introduce efficiencies, or to improve
37. Prevention is a more effective means of                      maintainability is called
    improving Quality than appraisal                             a. enhancements to the software
    a. True                                                      b. perfective maintenance
    b. False                                                     c. re-engineering of the software
                                                                 d. none of the above
38. There are --------- no. of function types
    a. 2                                                     45. Who is normally responsible for initiating
    b. 3                                                         the suggestion-day program?
    c. 4                                                         a. DP manager
    d. 5                                                         b. Group moderator
    e. 6                                                         c. Any one of the above
                                                                 d. None of the above
39. The purpose of constructive criticism is to
    improve                                                  46. The fundamental mistakes that impede an
    a. productivity                                              individual from becoming a leader are:
    b. profitability                                             a. Isolation
    c. the HR climate                                            b. Inability to reward
    d. creativity                                                c. Lack of business perspective
                                                                 d. All of the above
40. The usual denominator in a reliability metric
    is                                                       47. “Training will be imparted to all employees”
    a. Development time                                          . This statement is a



                                                    - 32 -
CSQA Raw Question Bank


    a.   Vision
    b.   Goal
    c.   Principle
    d.   Value

48. A form used to record the discrepancies
    found during QC activities is a
    a. Checksheet
    b. Review report
    c. Test log
    d. Defect log
    e. None of the above

49. The step-by-step method to ensure that
    standards are met is a
    a. Procedure
    b. Checklist
    c. Process
    d. Checksheet

50. An activity that verifies compliance with
    policies and procedures and ensures that
    resources are conserved is
    a. an inspection
    b. an audit
    c. a review
    d. an assessment




                                                - 33 -
CSQA Raw Question Bank


              Objective-Paper-2                                   to a decision      in    a   specific   set   of
                                                                  circumstances is
1.   TQM means quality of management rather
     than management of quality                                   a)   Recognition
     TRUE/FALSE                                                   b)   Motivation
                                                                  c)   Judgement
2.   Baselines             measure               the              d)   All of the above
     ______________________ change.                               e)   None of the above
     a) Situation prior to
     b) Expectation of benefits of                           9.   “Kanban” means creating a visible record
     c) Effects of                                                and is a “push” system
     d) Desirability of                                           TRUE/FALSE
     e) None of the above

3.   Malcolm Baldridge award was named by a                  10. “Testing will exercise 90% of the code”. Is
     public law after Malcolm Baldridge who                      it a
     was the secretary of Defense                                a) Vision
     TRUE/FALSE                                                  b) Standard
                                                                 c) Policy
4.   Modifying existing standards to better match                d) Goal
     the need of a project or environment is                     e) Value
                                                                 f) Non of the above
     a)   Definition
     b)   Standard for a standard                            11. “The organization will foster an atmosphere
     c)   Tailoring                                              of creativity”. Is it a …
     d)   Customization                                          a) Vision
     e)   None of the above                                      b) Mission
                                                                 c) Policy
5.   Malcolm Baldridge National Quality Award                    d) Goal
     has the following eligibility categories                    e) Value
                                                                 f) None of the above
     a)   Approach
     b)   Deployment                                         12. The following is problem identification tool
     c)   Results                                                a) Flow Chart
     d)   All of the above                                       b) Histogram
     e)   Manufacturing, Service        and    small             c) Scatter Diagram
          businesses                                             d) Force Field Analysis
     f)   None of the above                                      e) None of the above

6.    Quality experience indicates that about 40             13. The following is a problem analysis tool
     percent of all defects are directly attributable            a) Pareto Chart
     to incorrect or ineffective processes                       b) Histogram
     TRUE/FALSE                                                  c) Force Field Analysis
                                                                 d) All of the above
7.   The process of helping the progress of some                 e) None of the above
     event or activity is
                                                             14. When you need to identify and explore and
     a)   Negotiation                                            display the possible causes of a specific
     b)   Conflict Resolution                                    problem or condition, you use,
     c)   Facilitation                                           a) Control Charts
     d)   Influencing                                            b) Histogram
     e)   None of the above                                      c) Scatter Diagram
                                                                 d) Ishikawa Diagram
8.    The ability to apply beliefs, standards,                   e) None of the above
     guidelines, policies, procedures and values



                                                    - 34 -
CSQA Raw Question Bank


15. Quality Assurance personnel must         be
    involved in changing work products
    TRUE/FALSE

16. The term “benchmarking” means
    a) Comparing with past data from your
        organization
    b) Comparing with the results of a market
        survey
    c) Comparing with the results of a
        customer survey
    d) None of the above

17. Employee awareness training courses are
    based on the fact that understanding follows
    behavior change
    TRUE/FALSE




                                               - 35 -
CSQA Raw Question Bank


                                                                  b) Making small improvements, in
18. An example of deployment of a quality                     many areas
    approach is:                                                  c) Implementing tools, techniques and
    a) The degree to which the approach                       methodologies
        embodies effective evaluation cycles                      d) Spreading awareness about Quality
    b) The       appropriate    and    effective
        application to all product and service            24. As a Quality Assurance professional, which
        characteristics                                       of the following skills do you feel is the
    c) The effectiveness of the use of tools,                 most important for your profession
        techniques, and methods                               a)        Communication, written and oral
    d) The contribution of outcomes and                       b)        Measurement
        effects to quality improvement                        c)        Tools,        techniques         and
    e) The significance of improvement to the                      methodologies
        company‟s business                                    d)        Combination of any of the above
                                                                   two
19. The concept of continuous improvement as                  e)        None of the above
    applied to quality means
    a) Employees will continue to get better              25. 80-20 rule implies,
    b) Processes will be improved by a lot of             a) 20% of frequencies are due to 80% of the
        small improvements                                    Causes
    c) Processes will be improved through a               b) 20% to 80% of problems are caused by
        few large improvements                                process changes
    d) Improved technology will be added to               c) 80% of the frequencies are due to 20% of
        the process, such as acquiring CASE                   the Cause
        tools                                             d) 80% of the processes need to be changed
    e) The functionality of the products will be              atleast 20% of the time
        enhanced

20. The reason(s) that one person hears what
    another person says is:
    a)       People are too impatient to listen
    b)       People are preparing what they will
        say next rather than listening
    c)       External stimuli breaks the train of
        thought in listening
    d)       All of the above
    e)       None of the above

21. Function Point is a measure of
    a)      Effort
    b)      complexity
    c)      usability
    d)      size
    e)      None of the above

22. Cost of Quality includes
    a)       Preventive costs
    b)       Corrective costs
    c)       Appraisal costs
    d)       All of the above
    e)       None of the above

23. You can improve the Quality of a process by
        a) Making large improvements, in a few
areas




                                                 - 36 -
CSQA Raw Question Bank


                                                            33. The following can be considered to measure
26. The purpose of Risk Management in a                         quality :
    project is to                                               a) Customer satisfaction
a) Eliminate Risks                                              b) Defects
b) Minimize Risks                                               c) Rework
c) Avoid risks                                                  d) All of the above
d) Anticipate the risks involved, analyze them                  e) None of the above
    and plan for suitable action as and when the
    risk happens                                            34. If a company establishes its plan and
                                                                commitment to quality, it has a
                                                                level of :
27. „Championing Quality‟ is the job of                         a) Initial
        a) Senior Management                                    b) Repeatable
        b) Junior Management                                    c) Defined
        c) QA Manager                                           d) Managed
        d) None of the above
                                                            35. The statement of an organization's
28. The first thing required for Quality to                     commitment to quality is a:
    happen is                                                   a) Policy
        a) Commitment from the Quality                          b) Vision
        Assurance Manager                                       c) Mission
        b) Mature understanding by all the                      d) Principle
        employees                                           e) Goal
        c) Commitment from Management
        d) Quality Policy                                   36. The most common reason for the presence
                                                                of a large number of bugs in a software
29. Which, of the four given below, is not one                  product is,
    of DR Edward Deming‟s 14 Quality                            a) Incompetence of the developer
    Principles?                                                 b) Incompetence of the tester
        a) Give adequate training                               c) Bad requirements
        b) Have a number of numerical goals                     d) Wrong use of tools and techniques
        set
        c) Work as one team. (Sink differences)             37. What type of control is a job accounting
        d) Senior Management must push all                      log?
        other points constantly and consistently                a) Corrective
                                                                b) Preventive
30. According to Dr. Ishikawa, the term „Strive                 c) Detective
    for Zero Defects‟ helps the staff to achieve                d) Protective
    it.                                                         e) None of the above
    TRUE/FALSE
                                                            38. The term „defect‟ is related to the term
31. The activity which includes confirming                      „fault‟ because a defect is a fault which has
    understanding, brainstorming and testing                    not yet been identified.
    ideas is a :                                                TRUE / FALSE
    a) Code walkthru
    b) Inspection                                           39. On a random basis application systems are
    c) Review                                                   audited after implementation to determine
    d) Structured walkthru                                      whether or not the system met standards.
                                                                This is an example of
32. The following is problem identification tool                a) Detective control
    a)       Flow Chart                                         b) Quality control
    b)       Histogram                                          c) Quality Assurance
    c)       Scatter Diagram                                    d) Corrective control
    d)       Force Field Analysis                               e) None of the above
    e)       None of the above




                                                   - 37 -
CSQA Raw Question Bank


40. The following is (are) not part of a data                c) Risks
    center operations                                        d) Suspension and Resumption criteria
    a) Capacity planning                                     e) None of the above
    b) I/O control
    c) Scheduling                                        48. The two types of checklists             are
    d) All of the above                                      _______________                         and
    e) None of the above                                     ________________________

41. The process of securing future processing            49. Internal System Controls are used to ensure
    capability with proper data for future                   a) Data integrity
    contingencies by duplicating systems                     b) Process Integrity
    procedures and data is                                   c) Financial Integrity
    a) providing a Help Desk                                 d) All of the above
    b) Database Design                                       e) None of the above
    c) Artificial Intelligence
    d) System Backup                                     50. As the IT Director, you buy a new
    e) All of the above                                      productivity improvement tool, train the
    f) None of the above                                     users, do the set up, provide support,
                                                             helpdesk and even give access to your
42. The activities performed to increase the                 personal phone. However, after 6 months
    functionality of a current production system             you find that no one is using the tool. What
    to better service the changing business needs            went wrong? (write only the most important
    is                                                       reason)
    a) Development
    b) Maintenance                                           ________________________
    c) Reengineering
    d) Enhancement
    e) None of the above
43. To tap ideas from an entire group we may
    use
    a) Nominal Group technique
    b) Check sheets
    c) Pareto chart
    d) Brainstorming
    e) None of the above

44. Level 3 of the SEI CMM is                the
    _________________________ level
    a) Managed
    b) Measured
    c) Defined
    d) Optimizing

45. Control Limits are         the   same    are
    Specifications Limits
    TRUE / FALSE

46. The objective of TQM is
    a) To improve processes
    b) To improve profitability
    c) All of the above
    d) None of the above

47. System Test Plan will not include
    a) Approach
    b) Pass/Fail criteria



                                                - 38 -
CSQA Raw Question Bank


             Objective-Paper-3                                e)   None of the above

                                                          59. An optimizing organization is a perfect
                                                              organization. They make no mistakes
51. One of the purposes of the MBNQ Award                     a) True       b) False
    Program is not to publicize successful quality
    strategies.                                           60. A Level 4 organization has a
    a) True      b) False                                     f) Defined Process
                                                              g) Repeatable Process
52. Baselines             measure              the            h) Managed Process
    ______________________ change.                            i) Optimizing Process
    f) Situation prior to                                     j) None of the above
    g) Expectation of benefits of
    h) Effects of                                         61. Quality experience indicates that about 80% of
    i) Desirability of                                        all defects are directly attributable to
    j) None of the above                                      f) Lack of skills
                                                              g) Persons in the team
53. Malcolm Baldridge award was named by a                    h) Incorrect/Ineffective Processes
    public law after Malcolm Baldridge who was                i) None of the above
    the secretary of Commerce
    a) True        b) False                               62. The following are types of listening are
                                                              a) Descriptive listening
54. Pareto analysis is designed to rank items by              b) Compensation listening
    frequency.                                                c) Apprehensive listening
    a) True      b) False                                     d) All of the above
                                                              e) None of the above
55. Modifying existing standards to better match
    the need of a project or environment is               63. Complaints must be resolved within
    f) Definition                                                (a) An hour
    g) Standard for a standard                                   (b) four minutes
    h) Tailoring                                                 (c) a day
    i) Customization                                             (d) four hours
    j) None of the above                                         (e) None of the above

56. Malcolm Baldridge National Quality Award              64. The process of helping the progress of some
    has the following dimensions                              event or activity is
    g) Approach                                                   (a) Negotiation
    h) Deployment                                                 (b) Conflict Resolution
    i) Results                                                    (c) Facilitation
    j) All of the above                                           (d) Influencing
    k) Manufacturing, Service and small                           (e) None of the above
         businesses
    l) None of the above                                  65. Developing and asking questions for the
                                                              purpose of collecting oral data to be used in an
57. Six sigma quality, when expressed as defects              analysis or evaluation is
    per million parts represents:                                 (a) Effective listening
    a) 6667 defects per million                                   (b) Interviewing
    b) 3444 defects per million parts                             (c) Negotiation
    c) 687 defects per million parts                              (d) None of the above
    d) 233 defects per million parts
    e) 3.4 defects per million parts                      66. An example of deployment of a quality
    f) None of the above                                      approach is
                                                                  (a) The degree to which the approach
58. The following is not a category in MBNQA                          embodies                     effective
    criteria                                                          evaluation/improvement cycles
    a) Leadership                                                 (b) The appropriate and effective
    b) HR Focus                                                       application to all product and service
    c) Quality Management                                             characteristics
    d) Information and Analysis



                                                 - 39 -
CSQA Raw Question Bank


        (c) The effectiveness of the use of tools,        75. The statement of an enterprise's commitment
            techniques and methods                            to quality is its
        (d) The contribution of outcomes and                  g) Vision
            effects to quality improvement                    h) Mission
        (e) The significance of improvement to                i) Quality Policy
            the company's business                            j) Goal
                                                              k) Value
67. “Kanban” means creating a visible record and              l) None of the above
    is a “pull” system
    a) True        b)False                                76. The following is problem identification tool
                                                              f) Flow Chart
68. The concept of continuous improvement as                  g) Histogram
    applied to quality means                                  h) Scatter Diagram
    a) Employees will continue to get better                  i) Force Field Analysis
    b) Processes will be improved by a lot of                 j) None of the above
         small improvements
    c) Processes will be improved through a few           77. The following is a problem analysis tool
         large improvements                                   f) Pareto Chart
    d) Improved technology will be added to the               g) Histogram
         process, such as acquiring case tools                h) Force Field Analysis
    e) The functionality of the product will be               i) All of the above
         enhanced                                             j) None of the above

69. The purpose of cost-of -quality computations          78. When you need to identify and explore and
    is to show how much is being spent for the                display the possible causes of a specific
    quality control and quality assurance program             problem or condition, you use,
    a) True       b) False                                    f) Control Charts
70. Management must                                           g) Histogram
    a) Mange By Objective (MBO)                               h) Scatter Diagram
    b) Manage By Power (MBP)                                  i) Ishikawa Diagram
    c) Manage By Objection (MBO)                              j) None of the above
    d) Manage By People (MBP)
    e) All of the above                                   79. Quality Assurance personnel must not be
    f) None of the above                                      involved in changing work products
                                                              a) True       b) False
71. Customer satisfaction is a
    a) Tactical measurement                               80. The term “benchmarking” means
    b) Strategic measurement                                  e) Comparing with past data from your
    c) Operational measurement                                    organization
    d) All of the above                                       f) Comparing with the results of a market
                                                                  survey
72. Abilities of a person relate to                           g) Comparing with the results of a customer
    a) Image of the person                                        survey
    b) How he listens and does not generalize                 h) None of the above
    c) Performing job tasks using skills
    d) Organizes thoughts before speaking                 81. Employee awareness training courses are
    e) All of the above                                       based on the fact that understanding precedes
                                                              behavior change
73. Conformity behavior can be used to                        a) True      b) False
    a) Conform people to a group
    b) Make everyone face the door in a lift              82. The reason(s) that one person hears what
    c) Change behavior                                        another person says is:
    d) Find a leader for the group                            f)       People are too impatient to listen
    e) None of the above                                      g)       People are preparing what they will
                                                                  say next rather than listening
74. Awareness training should not last over two               h)       External stimuli breaks the train of
    hours                                                         thought in listening
    g) True      b) False                                     i)       All of the above
                                                              j)       None of the above



                                                 - 40 -
CSQA Raw Question Bank


                                                                      b) a Contract
83. Function Point is not a measure of                                c) a Service Level Agreement
    f)       Effort                                                   d) None of the above
    g)       complexity
    h)       usability                                       92. A quality assurance analyst can estimate the
    i)       all of the above                                    frequency or severity of events using
    j)       size                                                     a) Judgmental Sampling
    k)       None of the above                                        b) Statistical Sampling
                                                                      c) All of the above
84. Cost of Quality includes                                          d) None of the above
    f)       Preventive costs
    g)       Corrective costs                                93. The ultimate responsibility for good internal
    h)       Appraisal costs                                     control rests with the
    i)       All of the above                                         a) QA group       b) Design team c)
    j)       None of the above                                        Management        d) Audit Group

85. As a Quality Assurance professional, which of            94. Controls can be
    the following skills do you feel is the most                 a) Preventive, adaptive or corrective
    important for your profession                                b) Preventive, corrective or appraisal
    f)        Communication, written and oral                    c) Preventive, detective or corrective
    g)        Measurement                                        d) None of the above
    h)        Tools, techniques and methodologies
    i)        Combination of any of the above two            95. Which of the following are true
    j)        None of the above                                  a) Testing precedes debugging
                                                                 b) Debugging is only done along with testing
86.   80-20 rule implies,                                        c) Testing is not required if a program is
e)    20% of people should not do 80% of the work                debugged
f)    20% time you have to return to                             d) Debugging precedes testing
g)    20% to 80% of problems are caused by process
      changes                                                96. The method by which release from the
h)    80% of the frequencies are due to 20% of the               requirements of a specific standard may be
      Cause                                                      obtained for a specific situation is a
i)    80% of the processes need to be changed                    f)       Tailoring
      atleast 20% of the time                                    g)       Customization
                                                                 h)       Force Field Analysis
87. Statistical Process Control can help to identify             i) Waiver
    the root cause of problems                                   j)       None of the above
    a) True        b) False
                                                             97. Measures designed to minimize the probability
88. Normal variance in the operation of processes                of modification, destruction, or inability to
    is due to                                                    retrieve software or data is
    a) Assignable causes                                         a) Preventive security
    b) Random causes                                             b) Corrective security
    c) Common causes                                             c) Protective security
    d) Uncommon causes                                           e) None of the above
    e) None of the above
                                                             98. In the TCS scenario a Project Leader is a
89. In Function Point counting there are _____                   Project Manager
    function types                                               a) True       b) False
    a) 3 b) 2 c) 5 d) 4 e) 6
                                                             99. Right-the-first time costs (RFT) include
90. In Function Point counting there are _____                   a) Cost of labour, material, equipment
    classification                                               b) Preventive and detective costs
    a) 3           b) 2 c) 4 d) 6                                b) All of the above
91. An ongoing negotiation and improvement                       c) Cost of Quality
    process whose purpose is to satisfy customer                 e) None of the above
    needs in an efficient, effective and economical
    manner is
         a) Requirements Analysis



                                                    - 41 -
CSQA Raw Question Bank


100. The audit of application systems on a random
     basis after implementation, to determine
     whether or not the system meets standards, is
     a) Quality Control
     b) Quality Assurance
     c) Quality Loss
     d) None of the above




                                                     - 42 -
CSQA Raw Question Bank


              Objective-Paper-4                                 quality attitudes and discipline on the
                                                                 part of management and workers..
1. The two definitions of quality are:                                             a) true
                                                                                  b) false
           Quality means meeting
           requirements
                                                            8   Quality control is designed primarily
           Quality means fit for use.
                                                                 to detect and correct defects, while
 Of the two definitions of quality, “fit for
                                                                quality assurance is oriented towards
  use” is the most important definition.
                                                                 preventing defects from occurring.
                     A) TRUE
                                                                                  a) true
                     B) FALSE
                                                                                 b) false

                                                            9    quality control should be performed
2.    Producer views quality as meeting ---
                                                                by the group responsible for the -------
             -----------------------------------.
                                                                                ---------.
          a) whether the product or service
                                                                          a) quality management
         does what the customer needs
                                                                      b) development of the product
              b) product has zero defects
            c) producer’s requirements or
                                                                10 The quality manager will find it
                     specifications
                                                                 difficult to effectively implement the
          d) conformance to requirements
                                                                  qai quality improvement process,
                                                                 unless his organisation is willing to
                                                                accept the quality principles as --------
     3. Quality control is defined as the
                                                                              -------------------.
       processes and methods used to
                                                                        a) the organisation’s policy
     monitor work and observe whether ---
                                                                                 b) a challenge
                 ------------------.
                                                                      c) the organisation’s objectives
             A) requirements are met.
                                                                       d) a management philosophy
           b) product quality is assured
         c) defects have been prevented
                                                            11 Acceptable quality level is to accept
                from occurring
                                                               some level of defects as normal and
                                                                 acceptable, as many believe that
                                                                defect free information technology
          4. Quality control focuses on
                                                                   products are not practical or
                      A) inspections
                                                                            economical.
                         b) testing
                                                                                 a) true
                  c) removal of defects
                                                                                 b) false
                    d) all of the above
                  e) none of the above
                                                            12 The concept of zero defects does not
                                                                 work, because ------------------------.
5     Quality control is the responsibilty of
                                                                           a) it is a buzz word
      the organisational unit producing the
                                                                  b) workers are trated as machines
                    product.
                                                                  and their humanity is ignored
                        a) true
                                                                   c) it is used as another term for
                        b) false
                                                                  commanding and forcing workers
                                                                  to start a camaign for which they
     6 quality assurance is a function
                                                                      have very little enthusiasm
     responsible for -------------------------------
                                                                            d) all of the above
                        -.
                                                                          e) none of the above
              a) controlling quality
               b) managing quality
                                                            13 The control in quality control means
                  c) inspections
                                                            defining
              d) removal of defects
                                                                          a) objectives of the job
                                                                     b) developing and carrying out a
     7     quality assurance is a catalytic
                                                                      plan to meet the objectives
          function which should encourage



                                                   - 43 -
CSQA Raw Question Bank


          c) checking to determine if the                                               b) false
        anticipated results are achieved
                 d) all of the above                           20      malcolm baldridge award promotes
                e) none of the above                          sharing of ------------------------- on successful
14                                                            quality strategies and on the benefits derived
       the word management in quality                         from implementation of these strategies.
     assurance describes many different                                              a) knowledge
          functions, encompassing                                                 b) technical skills
              a) policy management                                                    c) measures
               b) human resources                                                   d) information
         management, safety control
            c) component control and                           21        malcolm baldridge national quality
     management of other resources and                        award is an annual award to recognize u.s
               daily schedules.                               companies which excel in
                d) all of the above                                              a) quality achievement
               e) none of the above                                              b) quality management
                                                                                   c) both of the above
15    The management cycle, as per the -                       22        in order to be a successful company,
     -------------------------, comprises of plan,            quality improvement programs must be led
                   do, check and act.                         by management and must be ------------- and
              a) qai’s quality improvement                    this may require fundamental changes in the
                           model                              way companies and agencies do business.
                           b) iso 9000                                            a) customer oriented
                          c) sei model                                            b) marketing oriented
                                                                                     c) profit oriented
 16 according to edward deming, one of                                           d) technology oriented
             the quality principles is                         23        the national quality award model is
   “ create ------------------------------------------        divided into seven categories: leadership,
     ----- in the company”, by innovating                     information and analysis, --------------------------
          new approaches and putting                          --, human resource utilisation, quality
     resources into research, education                       assurance of products, quality results and
                 and maintenance.                             customer satisfaction.
                 a) better atmosphere                                            a) quality management
              b) consistency of purpose                                        b) business development
                   c) a work culture                                         c) strategic quality planning
                                                                                    d) market potential
17 According to edward deming, one of                          24        software engineering institute’s five
    the quality principles is:“ eliminate                     process maturity levels are initial, repeatable,
               a) numerical goals                             defined, managed and optimised.
                   b) slogans                                                                a) true
           c) pictures and posters.                                                         b) false
               d) all of the above                             25        the repeatable process level in sei’s
              e) none of the above                            process model provides control over the way
                                                              the organisation establishes its plans and ------
 18 Malcolm baldridge national quality award                  -------------------------------.
promotes awareness of quality as an                                               a) process definitions
increasingly important element in ---------------                              b) process measurements
---------------------.                                                             c) process controls
                          a) marketing                                                d) commitments
                 b) business development
                      c) competitiveness

 19     malcolm baldridge national quality
award promotes understanding of the
requirements for quality excellence
                       a) true



                                                     - 44 -
CSQA Raw Question Bank


 26      the key actions required to advance                 33 Random causes of process problems can
from the repeatable to the next stage are:                   be ---------------------- eliminated.
           a) to establish a process group                                            a) sometimes
            b) to establish a development                                                 b) never
               process architecture                                                       c) rarely
              c) to introduce a family of                                                d) always
       software engineering methods and
                    technologies                              34 Statistical methods are used to              ---------
                    d) all of the above                      ------------------- and -------------------------
                  e) none of the above                       problems incurred as a result of operating
 27      with defined process in sei’s process               processes.
model, organisation will achieve the
foundation for major and continuing process.                                       a) identify, solve
                            a) true                                            b) accumulate, analyse
                           b) false                                            c) measure, probe into
 28      in advancing from the initial process                                      d) find, project
through the repeatable and defined processes
to the managed process, software                              35 Complexity measurements are
organisations should expect to make                          quantitative values accumulated by a pre-
substantial ------------------------------.                  determined method for measuring complexity
                a) quality improvements                      of a ------------------------------------.
                   b) business growth                                                a) project team
                c) customer satisfaction                                b) software engineering process
          d) savings in development costs                                         c) software product
 29      In statistical process control, statistics                                    d) data base
are used for determining whether the process
is in control or not.                                        36 Size of information systems are measured
                                                             in terms of -----------------------.
                         a) true                                                   a) lines of code
                         b) false                                                b) function points
                                                                        c) no. Of objects/components
30 In statistical process control, statistics are                                d) all of the above
used for determining whether the process is                                    e) none of the above
within acceptable variance from standards.
                                                              37 Defects are measured in relation to --------
                         a) true                             -------------------------.
                         b) false
                                                                                   a) lines of code
 31 Statistical process control help to identify                             b) total number of defects
the ------------------------- of process problems                            c) development team size
which are causing defects.                                                        d)project efforts
                         a) root cause
                            b) nature
               c) person/persons involved                     38 To calculate the present value of money,
                      d) all of the above                    information required are:
                    e) none of the above
                                                                          a) amount of money involved
 32 Statistical methods are used to                                       b) number of years before the
differentiate random variation from ------------                              benefit is received
--------------------.                                                           c) value of money
                                                                                d) all of the above
                      a) standards                                            e) none of the above
                b) assignable variation
                    c) control limits                         39 Pareto chart helps in identifying the few
                 d) specification limits                     significant problems from many trivial
                                                             problems.



                                                    - 45 -
CSQA Raw Question Bank


                                                                             a) amount of information
                          a) true                                             processing function
                          b) false                                           b) system characteristics
                                                                               c) degree of influence
 40 The Pareto chart is more commonly                                            d) all of the above
known to information systems personnel as                                       e) none of the above
the -------- rule.
                       a) 50-50                                 47 Which of the following is not relevant in
                       b) 20-80                                 quantifying the amount of information
                       c) 30-70                                 processing function?
                       d) 40-60                                                  a) external inquiry
                       e) 80-20                                                 b) software platform
41 Pareto chart provides corrective actions                                       c) external output
for high frequency causes of problems.                                          d) logical internal file
                                                                                   e) external input
                          a) true                                             f) external interface file
                          b) false

 42 Pareto concept is merely an ------------------               48 Function point analysis requires
---------- of the ----------------------------- of a            information on hardware and software for the
problem by type of cause.                                       application system.

            a) effective method, analysis                                              a) true
          b) accumulation, resultant effect                                            b) false
            c) organised ranking,causes
                                                                49 THE DEGREE OF INFLUENCE FOR
 43 The steps involved in developing a pareto                   SYSTEM CHARACTERISTICS IS
chart are:                                                      ASSIGNED IN A SCALE of ------------------.
               a) identify problem area
           b) identify and nam,e causes of                                             a) 0 - 9
                    the problem                                                        b) 0 - 4
           c) document the occurrence of                                               c) 1 - 6
            the causes of the problem                                                  d) 0 - 5
         d) rank the causes by frequency,                                             e) 0 - 100
                using pareto chart
                   e) all of the above
                 f) none of the above

 44 Function points actually measure the
amount of information processing function
and hence the functionality of an application
system.
                       a) true
                       b) false

 45 Function points provide an objective
measure of the application system -------------
that can be used to compare different kinds of
application systems.
                         a) size
                     b) complexity
                   c) performance
                  d) operation ease

46 Function point analysis involves:




                                                       - 46 -
CSQA Raw Question Bank



50 Function point analysis is begun

         a) during the development of an
              application system
         b) at the time of implementation
                 of the system
          c) with developing an external
        design or conceptual overview

 51 Service level agreement is an ongoing
negotiation and improvement process to
satisfy customer needs. In what manner it is
to be achieved?

                     a) efficiently
                    b) effectively
                   c) economically
                 d) all of the above
                e) none of the above

 52 Internal service level agreement is a
contract.
                         a) true
                         b) false


 53 External service level agreement is a
contract.
                         a) true
                        b) false


 54 Which one of the following is not a key
concept of service level agreement?
            a) defines the services to be
                     provided
         b) defines the method by which
        the services will be measured
          c) defines obligations of both
    the provider and the customer of the
        information systems services
                 d) all of the above
                e) none of the above




                                               - 47 -
                       CSQA Raw Question Bank


                                                8.
                                    Objective-Paper-5 Configuration management is not the process of
                                                       A. Controlling the
The most important practical and economical way of meeting customers' needs:release of items through the life cycle
                                                       B. Evaluating and scheduling changes to configurable items
A. Doing it right the first time                       C. Recording and reporting the status of configuration items
B. After - the - fact defect removal                   D. Verifying the completeness of configurable items
C. Quality control during development
                                                       9.    Resistance to change is normally because of
Quality control is the mechanism used to ensure that the completed product meets requirements.
                                                           A. Deffiant attitude of workers
A. True                                                    B. Lack of awareness / training on the new technology / process
B. False                                                   C. No direct benefits/incentives on change over

                                                     10.       Pareto chart does not provide corrective action for high-frequency causes of problems
Cost of quality is sometimes called cost of ----------------------------------------------

A.   Failure                                                 A. True
B.   Prevention                                              B. False
C.   Rework
D.   Non-conformance                                   11.   Given the following costs:

                                                            Requirements analysis       - $ 1000
Defects are typically less expensive to correct in the maintenance phase than in requirements phase.       Rework                   - $ 700
                                                            Code review                 - $ 500            Review of User Documents - $ 600
A. True                                                     Continuing Edn. Progrms. - $ 800               Design                   - $ 400
B. False                                                    System Testing              - $ 500

Aim of Deming's principles are ---------------------         The cost of Quality is

A.   To improve quality                                      A.   $ 4500
B.   To remove causes of failure                             B.   $ 1100
C.   To help people to do a better job with less effort      C.   $ 1600
D.   All of the above                                        D.   $ 3100
E.   None of the above                                       E.   $ 3500

Quality is an attribute of:                            12.   An activity that verifies compliance with policies and procedures and ensures that resources ar
                                                             conserved is:
A.   a product
B.   a service                                               A.   an inspection
C.   a process                                               B.   an audit
D.   all of the above                                        C.   a review
E.   none of the above                                       D.   an assessment

                                                      data Code auditors
The first stage in the software life cycle where test 13. is generated is: are useful to programmers as a means of self checking their routines prior to tur
                                                             for integration testing. These tools are also of value to software product assurance personnel d
A. Planning stage                                            integration testing, prior to formal validation testing and again prior to customer delivery.
B.   Requirement
C.   Analysis                                                A. True
D.   Design                                                  B. False
E.   Construction




                                                                           - 48 -
                      CSQA Raw Question Bank


A formal review of a software item involves:         21.     According to Dr. Deming and other quality experts, the root cause of most of the defects is ba
                                                             requirements:
A.   Preparation for review
B.   Overview presentation and detailed Presentation         A. True
C.   Giving a summary of the results of review               B. False
D.   Follow-up
E.   All of the above                             22.        According to one of the clauses in ISO, quality records must be maintained to demonstrate
F.   None of the above                                       achievement of the required quality and the effective operation of the quality system.

                                                         A. True
                                                         B. False
Test coverage analyser monitor the execution of a program during program testing in order to
                                                   and Total Quality Management involves ----------------------- in an organisation.
measure the completeness of a set of program tests23. adequacy of test data.

A. True                                                       A. Top Management
B. False                                                      B. Upto middle management
                                                              C. Only workers
                                                              D. All employees
                                                              E. Employees in Production function
Function point analysis is done to estimate the size of a software application system. TheDepartment
types are:
                                                      24.     Exhaustive Testing is a part of ---------------------------------- .
A. External inputs, external outputs, online updates, online data entry, external interface files
                                                              A. Static files, external interface files
B. External inputs, reusability, multiple sites usage, internal logical Testing
                                                              B. logical files, external interface files
C. External inputs, external outputs, external queries, internalDynamic Testing
D. Data Communication, Online data entry, online update, performance, complex processing
                                                      25.     Goals of a metric program are:
---------------------------------- specifies how much data processing support will be available for the
customer's applications.                                      A. Improve project planning
                                                              B. Increase defect containment
A. Maintenance agreement                                      C. Reduce the cost of non-conformance
B. Cost plus fixed fee contract                               D. All of the above
C. Service level agreement                                    E. None of the above
D. All of the above
E. None of the above                                  26.     A customer oriented statement of purpose for a unit or team is --------------------------.

For improving quality, appraisal is more effective than     A. Vision
                                                            B. Goal
A. Prevention                                               C. Mission
B. Rework for rectification                                 D. Objective
                                                            E. Policy
Defect metric is normally measured in terms of ------------------------------ .
                                                  27.       A step by step method followed to ensure that standards are met is a -------------------.
A. Application system size
B. Development effort                                       A. Process
C. Project duration                                         B. Procedure
D. Cost of project                                          C. Guideline

                                                     28.     --------------------------------- is the in of
Project team feels that an extra feature or a function is needed in the system but not includedusethe statistical techniques and tools to measure an ongoing
                                                             process for change or stability.
specifications. From quality point of view, this is considered --------------------------------:

A.   a correction                                            A.   Quality improvement
B.   a failure                                               B.   Quality Control
C.   a change                                                C.   Statistical process control
D.   an enhancement                                          D.   Product improvement
E.   a defect




                                                                           - 49 -
                      CSQA Raw Question Bank


Many different methods and techniques are being 36.            The implementation of the quality model of QAI has the components Approach, ----------------
                                                       developed to facilitate the continuous
                                                               --, continuous
improvement process. There is one element common to manyand Results. improvement strategies. It
is the application of the seven basic quality control tools.
                                                               A. Deployment
A. True                                                        B. Goals
B. False                                                       C. Targets
                                                               D. Analysis
A useful tool to visualise, clarify, link, identify and classify possible causes of a problem is ----------
-------------------------.                             37.     The objective of risk analysis is to help management strike an economic balance between the i
                                                               of risks and the cost of protective measures.
A. Histogram
B. Pareto Analysis                                             A. True
C. Control Chart                                               B. False
D. Histogram
E. None of the above                                   38.     Verification that current changes have not adversely affected previous functionality is ---------
                                                               ------------------.
Quality does not happen unless management wants it to happen.
                                                               A. System Testing
A. True                                                        B. Acceptance Testing
B. False                                                       C. Regression Testing
                                                               D. Performance Testing
Extent to which a system can be expected to perform its intended function with required precision is
-----------------------------.                         39.     The management of company X had decided to go in for reengineering of the application syste
                                                               The company aims to have benefit worth $100,000 per year from the second year from now. T
A. Reliability                                                 company X believes in a 20% interest per annum as a reasonable return on investment. What i
B. Correctness                                                 present of value of money?
C. Efficiency
                                                               A. $60,000
                                                               B. efficiency
Methods for determining the current performance, accuracy or $140,000 of a product for the
                                                               C. or past variances from current
purpose of measuring current performance or measuring future $144,000
performance is ----------------------------------.             D. $69,400

A.   Performance Testing                            40.      The intent of quality control check list should be to improve the quality of the product being
B.   Statistical Process Control                             controlled by investigative means
C.   Benchmarking
D.   Quality Control                                         A. True
                                                             B. False
Deming's cycle is -----------------------------------------.
                                                         41. Significant risks demand more control than insignificant risks.
A. Act, Do, Check, Plan
B. Plan, Do, Check, Act                                      A. True
C. Plan, Act, Check,Do                                       B. False
D. Plan, Do, Act, Check
                                                         42. National Quality Award category does not include -----------------------------.
ISO 9000 consists of specifying processes, clauses, durations, number of audits.
                                                             A. Information and analysis
A. True                                                      B. Customer and market focus
B. False                                                     C. Process management
                                                             D. Strategic Planning
                                                             E. Tactical Quality Planning




                                                                          - 50 -
                       CSQA Raw Question Bank


                                                      for    just-in-time technique.
Production flexibility is not an important condition50. the The QA Manager found lot of complaints/problems received from the customers/users about a
                                                             application system run in the company. What should be done for a short term solution to impr
A. True                                                      the quality of the system?
B. False
                                                             A. Increase software testing
                                                             B. Initiate a customer sign-off procedure
Establishing a corporate vision is the responsibility of -----------------------------------.
                                                             C. Conduct a Customer Survey and analyse customer feedback and take corrective actions
A. Quality Assurance Function                                D. Initiate Code Inspections
B. Business Development Function                             E. Demonstrate your function is meeting specifications
C. Corporate Planning Function
D. Senior Corporate Management

The most effective technique in encouraging participation of attendees at meetings is ------------------
------------------.

A. Role playing and requesting suggestions
B. Having the moderator play the devil's advocate
C. Requiring participation

Brainstorming can be used to --------------------------------------.

A.   Identify problems for a team to work on
B.   Identify what data to collect at any step
C.   Identify possible causes
D.   Generate potential solutions
E.   All of the above

Pareto diagrams are simple bar graphs that focus attention on the factors that are not most
significant to a problem.

A. True
B. False

The review types do not include:

A.   Walkthroughs
B.   Inspections
C.   Audits
D.   Check point reviews
E.   None of the above

A product development has taken 30 person months for analysis, 35 person months for design, 50
person months for construction, and 40 person months for testing.

15 person months were spent on reviews, walkthroughs, inspections and project management. Total
number of lines produced was 85000.

The initial estimate for the project was 20 person years for developing 100,000 lines of code.

The difference between estimated productivity and actual productivity is:

A.   0
B.   5
C.   70
D.   15,000




                                                                         - 51 -
CSQA Raw Question Bank


                                                                  (i.e. You are made responsible to ensure
             Objective-Paper-6                                    those standards are followed by the
                                                                  team).
1. If a bar chart is seen arranged in the                         Then which of the following will you do,
descending order of frequencies, then you are                                  i. Show a circular from the Top
seeing a                                                                          Management, saying that the
            i.   Pareto Chart                                                     Standard has to be followed.
           ii.   Bar Chart                                                 ii.    Linking the following of
          iii.   Histogram                                           standards to the individuals‟
          iv.    Control Chart                                       performance appraisal.
           v.    Flow Chart                                                  iii. Involve your people (the
          vi.    Run Chart                                                        people who will be using the
                                                                                  standard) in the development
2. Quality is an attribute of                                                     of the standard.
            i.   Product                                                  iv.     Show them the standard and
           ii.   Process                                             ask them to follow it
         iii.    Standard
          iv.    Policy                                      7.   The “Malcolm Balridge Award‟ came into
                                                                  effect with rule 100-107 and is named
3.   Total Quality Management is more about                       after Malcolm Balridge, who was the US
     „Quality of Management‟ than about                           Secretary of Defence. TRUE/FALSE
     „Management of Quality‟. TRUE/FALSE.
                                                             8.   The evaluation criteria for the Malcolm
4.   As a Quality Assurance professional,                         Balridge National Quality Award are
     which of the following skills do you feel is                         i.   Approach
     the most important for your profession                              ii.   Deployment
              i.  Communication, written and                            iii.   Results
       oral                                                             iv.    All the above
             ii.  Measurement                                            v.    None of the above
            iii.  Tools, techniques and
       methodologies                                         9.   Pareto Chart is also referred to as „80-20‟
            iv.   Combination of any of the                       rule. TRUE/FALSE
       above two
             v.   None of the above                          10. 80-20 rule implies,
                                                                        i.    20% of frequencies are due
5.   Your manager asks you to come up with a                      to 80% of the Causes
     standard. The order in which you will                             ii.    80% of the frequencies are
     accomplish it is                                             due to 20% of the Cause
              i.  Standard, Process and then,
       Policy                                                11. The purpose of Risk Management in a
             ii.  Policy, Standard and then,                     project is to
       Process                                                             i. Eliminate Risks
            iii.  Process, Standard and then,                             ii. Minimize Risks
       Policy                                                            iii. Avoid risks
            iv.   Policy, Process and then,                              iv. Anticipate the risks involved,
       Standard                                                                analyze them and plan for
                                                                               suitable action as and when
6.   You are asked to implement a Standard as                                  the risk happens
     the Quality Manager.
                                                             12. „Championing Quality‟ is the job of
                                                                        i.    Senior Management



                                                    - 52 -
CSQA Raw Question Bank


           ii.   Junior Management                                    i.  Because the software analyst
          iii.   QA Manager                                    feels good doing it
          iv.    None of the above                                   ii.  It makes the development
                                                               work easier
13. The first thing required for Quality to                        iii.   To get a better
    happen is                                                  understanding of the requirements
            i.   Commitment from the Quality                        iv.   It can be used later for
     Assurance Manager                                         automation
           ii.   Mature understanding by all
     the employees                                        19. The most common reason for the presence
          iii.   Commitment from                              of a large number of bugs in a software
     Management                                               product is,
          iv.    Quality Policy                                        i.  Incompetence of the
                                                                developer
14. Which, of the four given below, is not one                        ii.  Incompetence of the tester
    of DR Edward Deming‟s 14 Quality                                 iii.  Bad requirements
    Principles ?                                                     iv.   Wrong use of tools and
             i.   Give adequate training                        techniques
            ii.   Have a number of numerical
      goals set                                           20. Which of the CMM levels implies a defined
           iii.   Work as one team. (Sink                      process,
      differences)                                           i. Level One
              iv. Senior Management must                    ii. Level Two
                  push all other points                    iii. Level Three
                  constantly and consistently              iv. Level Four
15. According to Dr. Ishikawa, the term                     v. Level Five
    „Strive for Zero Defects‟ helps the staff
    to achieve it.
    TRUE/FALSE

16. You are a Quality Assurance professional.
    You have been asked to address a problem,
    where the customer is reporting a lot of
    bugs. You will
              i. Initiate more Reviews, Walk-
                 through and Inspections
             ii. Attach the number of bugs
                 reported on a product to the
                 concerned developers
                 performance appraisal
            iii. Recommend that more time
                 be spent on system testing
            iv. Do a root cause analysis of
                 the bugs and try to prevent
                 them from occurring again

17. An Error once corrected, will not occur
    again. This applies to software also.
    TRUE/FALSE

18. „Prototyping‟ is done



                                                 - 53 -
CSQA Raw Question Bank


             Objective-Paper-7                                        iii.  QFD(Quality Function
                                                                  Deployment)
1.   As a Quality Assurance professional, you                         iv.   Non of the above
     will be doing
                i. Reviews, Walk-throughs , and             6.   In Statistics, „Mean‟, „Median‟ and „Mode‟
                   inspections                                   are measures of
               ii. Unit Testing                                          i.   Central Tendency
              iii. Statistical Process Control                          ii.   Variance
              iv. Identify the weak areas in a                         iii.   Deviation (Standard
                   SDLC, take corrective action,                   Deviation)
                   so as to ensure it does not                         iv.    Dispersion
                   occur again

2.   Quality Analysts are involved with
             i.  Defect Detection
            ii.  Correction
           iii.  Defect Prevention
           iv.   Protection
            v.   None of the above
           vi.   Ensuring that all the
      processes are followed, by conducting
      periodic checks

3.   You will change a security password,
             i.   When you suspect it has been
      leaked
            ii.   When someone else comes to
      know of it
           iii.   On a regular and periodic
      basis
           iv.    All the above

4.   You can improve the Quality of a process
     by
              i. Making large improvements,
      in a few areas
             ii. Making small improvements,
      in many areas
           iii.  Implementing tools,
      techniques and methodologies
            iv.  Spreading awareness about
      Quality

5.   Trying to improve the Quality of a product
     developed, by improving the Quality of the
     various steps (procedures) involved in its
     development is
             i.   TQM (Total Quality
       Management)
            ii.   SPC (Statistical Process
       Control)



                                                   - 54 -
CSQA Raw Question Bank


                                                                       iii.   You do not identify any
7.   The “Corporate Vision”                                                   defects in your product
             i.   Outlines „how‟ to achieve the                        iv.    The process, itself, can
      goals for the company                                                   gather data about its
            ii.   Tells the direction in which                                effectiveness, which can, in
      the company will be moving, in the future                               turn, be used to continually
           iii.   Sets the goal to be achieved,                               improve itself
      in the future
           iv.    Informs „what‟ is to be                  13. Which of the following is NOT a
      achieved                                                 characteristic of a „Service Level
            v.    None of the above                            Agreement” ?
                                                                       i.   It defines the obligations of
8.   A „Run Chart‟ can be used to identify the                  the services/product provider towards
     cause of defects. TRUE/FALSE                               the customer
                                                                      ii.   It has terms for maintenance
9.   „Cost of Quality‟ is computed to show how                  of the product/service
     much money has been spent on quality.                           iii.   It does not mention the
     TRUE/FALSE                                                 obligation of the customer
                                                                     iv.    None of the above
10. To complete your tasks/job(work-
    product), when you are going through a                 14. You have an agreement to assist your
    document and adopting the steps detailed                   customer, in the data collection and input
    in it, in a sequential manner, you are                     to the product you have delivered to him.
    following a                                                So you are having a
               i.  Workbench                                           i.   Service Contract
              ii.  Flowchart                                          ii.   Maintenance Contract
            iii.   Process                                           iii.   Fixed Fee + Number of Hours
             iv.   Procedure                                     worked
                                                                     iv.    None of the above
11. A “Baseline” is,
              i. A measure of the current
                 position of your
                 project/product
             ii. Measure of the present
                 position of your
                 project/product compared to
                 a previous state
           iii. A measure of the present
                 position of your
                 project/product compared
                 against a future (estimated)
                 state
            iv. A measure of your product
                 compared to an existing
                 industry standard.

12. You have a good process in place, if
             i. The product defects are
                 identified and corrected
            ii. You do not find any defects
                 in your process



                                                  - 55 -
CSQA Raw Question Bank


                                                                 project/product compared to
15. “SPC” or Statistical Process Control, is                     a previous state
              i. Using statistical tools,                 iii.   A measure of the present
                 techniques and                                  position of your
                 methodologies, to monitor                       project/product compared
                 projects                                        against a future (estimated)
             ii. Controlling a process, using                    state
                 statistical techniques.                  iv.    A measure of your product
            iii. Using statistical techniques                    compared to an existing
                 and tools, to identify the                      industry standard.
                 reasons for occurrence of
                 defects and prevent them
                 from occurring again
            iv. None of the above

16. A document, detailing how you are going to
    achieve the goals of your company, using
    your company‟s Quality processes and
    procedures, is a
            i.   Strategic Quality Plan
           ii.   Quality Work Plan
          iii.   Corporate Vision Statement
          iv.    None of the above

17. Risk = Probability * Loss.
    You will reduce the probability of loss by
             i.  Reducing the impact of the
      loss
            ii.  Reducing the quantum
      (amount) that will be lost
           iii.  Identifying the causes, due
      to which the loss may have occur and
      prevent them
           iv.   None of the above

18. Match the following
(Definition of each given below was provided
to map with.)
            i.   Empowerment
           ii.   Process
          iii.   Quality Control
          iv.    Benchmarking
           v.    Total Quality Management
          vi.    Statistical Quality Control

19. “Benchmarking” is
            i. A measure of the current
               position of your
               project/product
           ii. Measure of the present
               position of your



                                                 - 56 -
CSQA Raw Question Bank




The CQA is not very sure about the wordings
of the answer.

But is sure that the question expects you to
know the definition of TQM
1. Total Quality Management is
               i. Managing Quality, totally
              ii. Totally Managing Quality
             iii. A commitment from
                  management, to ensure to
                  work in a way, by which
                  everyone is responsible for
                  delivering a quality output
             iv. None of the above
But sure that the question expects you to
know the definition of „SQC‟
2. Statistical Quality Control is
               i. A Testing technique
              ii. Control of Quality, using
                  statistical techniques
             iii. A method/technique, in which
                  statistical conclusions are
                  used, in the process of
                  defect detection
             iv. None of the above




                                                 - 57 -
CSQA Raw Question Bank


          Objective-Paper-8                      b) Level 2
                                                 c) Level 3
1. TQM means quality of management               d) Level 4
   rather than management of quality             e) Level 5
   True/False

2. The moderator of an inspection
   activity :
   a) is a team member
   b) knows the product being inspected
   thoroughly
   c) is an invisible leader
   d) is the author of the product being
   inspected

3. Given the following costs :
   Training: $1000
      Coding : $1000
   Analysis : $1000
      Testing : $1000
   Design : $1000
      Rework: $1000

   The cost of quality is :
   a) $3000
   b) $4000
   c) $5000
   d) $6000

4. The following is not a preventive
   cost :
   a) Field highlighting
   b) Limit checks
   c) Password
   d) Check digits

5. The following is not a corrective cost
   :
   a) Default option
   b) Field highlighting
   c) Hash total

6. If a company has its procedures
   documented and stable, it has the
   following level :
   a) Level 1



                                        - 58 -
CSQA Raw Question Bank


7. If a company establishes its plan and
   commitment to quality, it has a
   level of :
   a) Initial
   b) Repeatable
   c) Defined
   d) Managed

8. The statement of an organization's
   commitment to quality is a:
   a) Policy
   b) Vision
   c) Mission
   d) Goal

9. The activity which includes
   confirming understanding,
   brainstorming and
   testing ideas is a :
   a) Code walkthru
   b) Inspection
   c) Review
   d) Structured walkthru

10. The following can be considered to
   measure quality :
    a) Customer satisfaction
    b) Defects
    c) Rework
    d) All of the above
    e) None of the above
    * This question was asked in the
both the papers

11. Malcolm Baldrige award was named
    by a public law after Malcolm
    Baldrige who was the secretary of
    Defense
     True/False




                                           - 59 -
CSQA Raw Question Bank


             Objective-Paper-9                               11) In conflict resolution symptoms cannot be
                                                             dealt with. Only _________ can be dealt.
1) What is the maximum amount of time that                             a)     Conflict
you can take to resolve a complaint?                                   b)     Problem
         a) 3 minutes                                                  c)     Complaint
         b) 4 minutes                                        12) Skill Conformity behavior can be used to
         c) 5 minutes                                        change behavior using ____________.
                                                                       a) Psychology
2) The four general skills in Human resource                           b) Group Dynamics
Principles are Motivation.                                             c) Management techniques
______________________,                                                d) Supervisory skill.
_________________ and __________________
                                                             13) Non conformity to expected group standard
                                                             could be dealt with __________ attitude.
3) Your Image is how people _______________                           a) Managerial
you                                                                   b) Supervisory
    a)      Rate                                                      c) Friendly
    b)      Perceive
    c)      See

4) The three major skills in the HRP skill area
are marketing through personal Image,
__________________________ and
________________

5) The Management consultant who has
suggested the 6 basic attributes of an executive
image
a) James Malcolm
b) James Baehler
c) John Mathew

6) Six attributes of an executive image are being
Purposeful, Competent, _______________,
_____________, ____________________ and
_________________.

7) An executive looks at issues as
        a) Problems
        b) Challenges
        c) Obstacles

8) An executive with analytical skill does not
accept generalities.
         True /False

9) Quality promotes turning problems into
         a) Challenges
         b) Opportunities

10) Even if it is not a reasonable complaint take
an action on that complaint.
         True/False




                                                    - 60 -
CSQA Raw Question Bank


           Objective-Paper-10                                    B) Product Quality Is Assured
                                                                 C) Defects Have Been Prevented
                                                                        From Occurring
QUIZ on KNOWLEDGE DOMAIN 1
                                                        7. Quality Control focuses on ------------------
                                                           -------------------------.
1. The Two Definitions Of Quality Are:                          A) Inspections
            Quality Means Meeting                              B) Testing
               Requirements                                     C) Removal of Defects
            Quality Means Fit for Use.                         D) All Of The Above
      Of The Two Definitions of Quality,                        E) None Of The Above
      “Fit For Use” Is the Most Important
      Definition.                                       8. Quality Control Is the Responsibility of
      A) True                                              the Organizational Unit Producing the
      B) False                                             Product.
                                                               A) True
2. Producer Views Quality is meeting -------                   B) False
   -------------------------------.
        A) Whether the Product or Service               9. Quality Assurance Is A Function
                   Does What the Customer                  Responsible For -------------------------------
                   Needs                                   -.
        B) Product Has Zero Defects                           A) Controlling Quality
        C) Producer‟s Requirements or                         B) Managing Quality
                   Specifications                             C) Inspections
                                                              D) Removal of Defects
   D) Conformance to Requirements
                                                        10. Quality Assurance Is A Catalytic
3. The –producer gap--- is the difference
                                                            Function Which Should Encourage
   between what is specified (the
                                                            Quality Attitudes And Discipline On The
   documented requirements and internal
                                                            Part Of Management And Workers.
   standards) vs. what is delivered (what is
                                                                A) True
   actually built) where as the ---customer
                                                                B) False
   gap-------- is the difference between
   what the producer actually delivered vs.
                                                        11. As a Quality Assurance professional,
   what the customer wanted.
                                                            you will be doing
                                                        1. Reviews, Walk-throughs , and
4. Joint Application Development (JAD)
                                                            inspections
   methodology & customer surveys does
                                                        2. Unit Testing
   not really help to close the customer gap
                                                        3. Statistical Process Control
1. True
                                                        4. Identify the weak areas in a SDLC,
2. False
                                                            take corrective action, so as to
                                                            ensure it does not occur again
5. “Mc Donald‟s effect” can be achieved
   by:
                                                        12. “Benchmarking” is
       1. Closing customer and producer
                                                        a) A measure of the current position of
           gap, thereby delivering the
                                                            your project/product
           prodcut which customer “wants”
                                                        b) Measure of the present position of your
       2. By closing the “customer gap”
                                                            project/product compared to a previous
       3. By closing the “producer gap”
                                                            state
       4. None of the above
                                                        c) A measure of the present position of
                                                            your project/product compared against a
6. Quality Control Is Defined As The
                                                            future (estimated) state
   Processes And Methods Used To
                                                        d) A measure of your product compared to
   Monitor Work And Observe Whether ----
                                                            an existing industry standard.
   -----------------.
        A) Requirements Are Met.



                                               - 61 -
CSQA Raw Question Bank


13. Quality Control Is Designed Primarily To                         e) None of the above
    Detect And Correct Defects, While
    Quality Assurance Is Oriented Towards                    19. The Word Management In Quality
    Preventing Defects From Occurring.                           Assurance Describes Many Different
        A) True                                                  Functions, Encompassing
        B) False                                                    A) Policy Management
                                                                    B) Human Resources Management,
14. Quality Control Should Be Performed By                                   Safety Control
    The Group Responsible For The ----------                        C) Component, Control,
    ------.                                                                  Management of Other
         A) Quality Management                                               Resources and Daily
         B) Development of the Product                                       Schedules.
                                                                    D) All Of The Above
15. The Quality Manager Will Find It Difficult                      E) None Of The Above
    To Effectively Implement The Qai
    Quality Improvement Process, Unless                      20. Given the following costs:
    His Organisation Is Willing To Accept                            Requirements analysis - $ 1000
    The Quality Principles As -------------------                            Rework - $ 700
    --------.                                                        Code review            - $ 500
         A) The Organization‟s Policy                                        Review of User Documents
         B) A Challenge                                              - $ 600
         C) The Organization‟s Objectives                            Continuing Edn. Programs. - $ 800
         D) A Management Philosophy                                                   Design - $ 400

16. Acceptable Quality Level Is To Accept                            The cost of Quality is
    Some Level Of Defects As Normal And                                 f. $1400
    Acceptable, As Many Believe That                                    g. $1900
    Defect Free Information Technology                                  h. $2400
    Products Are Not Practical Or                                       i. $2600
    Economical.                                                         j. $4000
       A) True
       B) False                                              21. The Management Cycle, As Per The --
                                                                 ------------------------, Comprises Of Plan,
17. The Concept Of Zero Defects Does Not                         Do, Check And Act.
    Work, Because ------------------------                            A) QAI‟s Quality Improvement
       A) It Is A Buzz Word                                                      Model
       B) Workers Are Treated As                                      B) ISO 9000
                 Machines and Their                                   C) SEI Model
                 Humanity Is Ignored
       C) It Is Used As Another Term for                     22. The first thing required for Quality to
                 Commanding and Forcing                           happen is
                 Workers to Start A                            v. Commitment from the Quality
                 Campaign for Which They                           Assurance Manager
                 Have Very Little Enthusiasm                  vi. Mature understanding by all the
       D) All Of The Above                                         employees
       E) None Of The Above                                  vii. Commitment from Management
                                                             viii. Quality Policy
18. The control in quality control means
    defining                                                 23. “The organization will foster             an
        a) Objectives of the job                                 atmosphere of creativity”. Is it a …
        b) Developing and carrying out a                         m) Vision
                  plan to meet the objectives                    n) Mission
        c) Checking to determine if the                          o) Policy
                  anticipated results are                        p) Goal
                  achieved                                       q) Value
        d) All of the above                                      r) None of the above



                                                    - 62 -
CSQA Raw Question Bank


                                                                      intended function with required
24. According To Edward Deming, One Of                                precision:_reliability_____
    The Quality Principles Is “ Create ---------                 b)   The extent to which a program
    -------------------------------------- In The                     satisfies its specifications and
    Company”, By Innovating New                                       fulfills the user‟s mission and
    Approaches And Putting Resources Into                             goals:__correctness____
    Research, Education And Maintenance.                         c)   The effort required for learning,
          A) Better Atmosphere                                        operating, preparing input, and
          B) Consistency of Purpose                                   interpreting output of a
          C) A Work Culture                                           program:__usability___
                                                                 d)   The amount of computing
25. According To Edward Deming, One Of                                resources and code required by
    The Quality Principles Is:“ Eliminate                             a program to perform a
       A) Numerical Goals                                             function:__efficiency__
       B) Slogans                                                e)   The extent to which access to
       C) Pictures & Posters.                                         software or data by
       D) All Of The Above                                            unauthorized persons can be
       E) None Of The Above                                           controlled:__integrity__
                                                                 f)   The effort required for locating
26. Edward Deming believed that the 14                                and fixing an error in an
    quality principles should be used                                 operational
    ________ to make quality happen:                                  program:_maintainibility
        a. one-after-the-other                                   g)   The effort required for testing a
        b. as per the organization needs                              program to ensure it performs
        c. as per the customer needs                                  its intended
        d. concurrently                                               function:_testability_
                                                                 h)   The effort required for modifying
27. The “Juran Trilogy” is also known as                              an operational
    _____________                                                     program:__flexibility
                                                                 i)   The effort required for
28. The “Juran Trilogy” is                                            transferring a program from one
       a. Quality control, quality                                    hardware configuration and /or
            improvement, Quality                                      software system environment to
            Deployment                                                another:__portability_____
       b. Quality assurance, Quality                             j)   The extent to which a program
            Improvement, Quality                                      can be used in other
            Deployment                                                application-related to packaging
       c. Quality assurance, Quality                                  and scope of the functions that
            improvement, Quality                                      the program
            Deployment                                                performs:__reusability
       d. Quality planning, Quality                              k)   The effort required to couple
            Control, Quality improvement                              one system with
                                                                      another:__interoperability
29. Which, of the four given below, is not
    one of Dr. Edward Deming‟s 14 Quality                31. Quality is frequently associated with
    Principles?                                              cost, meaning that high quality is
a) Give adequate training                                    synonymous with high cost.
b) Have a number of numerical goals set                                    A. True
c) Work as one team. (Sink differences)                                    B. False
d) Senior Management must push all other
    points constantly and consistently                   32. Accomplishing quality requires “a
                                                             thought revolution by management” was
30. Provide attributes for each of their                     said by
    definitions:                                                     a. Dr. Ishikawa
        a) The extent to which a program                             b. Dr. W. Edward Deming
             can be expected to perform its                          c. Dr. Joseph Juran



                                                - 63 -
CSQA Raw Question Bank


            d. Philip Crosby                                          c. identifies defects for the
                                                                         primary purpose of
33. Deming wheel is                                                      correcting defects
           a) Act, Do, Check, Plan                                    d. sets up measurement
           b) Plan, Do, Check, Act                                       programs to evaluate
           c) Plan, Act, Check, Do                                       processes
           d) Plan, Do, Act, Check
                                                        41. Statements related to QA are:
34. Quality is an attribute of ____________                        a. sometimes called quality
    or ______________, while productivity                              control over quality control
    is an attribute of ________                                        because it evaluates
             a. Process                                                whether quality control is
             b. Product                                                working
             c. Service                                            b. the responsibility of the
                                                                       worker
35. Preventive costs are                                           c. verifies whether particular
            a. Planning quality                                        attributes exist, or do not
                improvement                                            exist, in a specific product
            b. Quality training                                        or service
            c. Reviews                                             d. helps establish processes
            d. Testing
                                                        42. QA is a staff function      A. True B. False
36. Cost of Quality (COQ) includes
            a) Preventive, appraisal &
       failure                                          43. Defects are typically less expensive to
            b) Preventive, detective &                      correct in the production environment
       control                                              than in earlier stages. A. True B. False
            c) Process, control & preventive
                                                        44. A search for the best practices or
37. Appraisal costs are                                     competitive practices that will help
           a. Quality audits                                define superior performance of a
           b. Preparation for reviews                       product, service, or support process is
           c. Inspections                                   called as
           d. Installing a planning                                     a. Performance Testing
                database                                                b. Statistical Process
                                                                        Control
38. Failure Costs are                                                   c. Benchmarking
            a. Installing a planning                                    d. Quality Control
                database
            b. Reruns                                                   e. Baselining
            c. Overtime
            d. Rework after to IQA/EQA                  45. ------------------ Is the set of activities that
                                                            is performed to produce a product.
39. The three COQ categories (Preventive,
    Appraisal & Failure) are sometimes
    called the cost of nonconformance
             A. True
             B. False

40. Statements related to QC are:
           a. relates to a specific product
               or service
           b. management responsibility,
               frequently performed by a
               staff function



                                               - 64 -
CSQA Raw Question Bank


         Objective-Paper-11                         11. Please use our model question
                                                        papers for Guidance only and
 (Questions from CSQA conducted on                      read them but don‟t depend
 16-Mar-2002 at Fort Lauderdale, FL,                    ONLY on them
                USA)                                12. Our Descriptive papers are really
                                                        very good enough to get
                                                        thoughts for the answers for
                                                        different scenarios
   Some Comments:                                   13. Read read read read CBOK
                                                        thoroughly and understand it
   1. In this exam all questions are
       from CBOK.
   2. For us more questions came
       from CBOK on definitions,                       The following are some questions
       examples and theory                             that we remember after coming
   3. No descriptive question came on                  from the exam. Sentence formation
       Testing chapter (Generally we                   may not be same as in the exam. For
       will get more questions on this                 descriptive questions we have given
       chapter)                                        only the extract of the questions (not
   4. For us no of questions given as                  full question)
       follows in different papers:
            a. Paper – 1       - 48
                Questions (Time 45 Min)                    Objective Questions
            b. Paper – 2       - 09
                Questions (Time 75 Min)
            c. Paper – 3       - 49
                Questions (Time 45 Min)             1. 80-20 rule implies,
            d. Paper – 4       - 11                            iii.   20% of
                Questions (Time 75 Min)                    frequencies are due to 80%
   5. Time was not at all sufficient, we                   of the Causes
       had to really very very fast to                         iv.    80% of the
       complete the answers                                frequencies are due to 20%
   6. No breaking of marks was                             of the Cause
       provided in the descriptive paper                        v.    -----
       for different questions                                 vi.    -----
   7. Only one answer for objective
       questions                                    2. „Championing Quality‟ is the job
   8. We need to write the exam with                   of
       „#2‟ pencil only (you can use a                         v.   Senior
       mechanical pencil if examination                    Management
       instructor allows you to do that,                      vi.   Junior
       for us he allowed to use the                        Management
       mechanical pencil)                                    vii.   QA Manager
   9. Please practice writing with                           viii.  None of the above
       pencil
   10. Answer at least one set of                   3. Given the following costs:
       descriptive question paper on                   Requirements analysis - $ 1000
       your own with full answers                                     Rework - $ 1000
       before going to the exam. This                  Code review          - $ 1000
       will really help you                                           Testing - $1000



                                           - 65 -
CSQA Raw Question Bank


       Training - $ 1000                                G.   Up to middle management
                     Design - $ 1000                    H.   Only workers
                                                        I.   All employees
       The cost of Quality is                           J.   Employees in Production
       k. $1000                                              Department
       l. $2000
       m. $3000
       n. $4000
       o. $5000
                                                             9. The expenditure for developing
   4. The first stage in the software life                      an s/w system will cost the
      cycle where test data is                                  $10,000. To find out the cost
      generated is                                              benefit analysis with money
      e. Planning stage                                         value today what you will do.
      f. Requirement Analysis
      g. Design                                              a) Pareto analysis
      h. Construction                                        b) Present value of money
                                                             c) Flow chart
   5. Baselines        measure            the                d)
      ______________________
      change.
   k) Situation prior to                                     10. Toyota adopted a technique and
   l) Expectation of benefits of                                 which became a most famous
   m) Effects of                                                 one later:
   n) Desirability of
   o) None of the above                                             A) Tools acquisition
                                                                       techniques
   6. What type of control is a job                                 B) JIT technique
      accounting log?                                               C) Work bench Technique
      a) QA                                                         D)
      b) QC
      c) Review                                              11. Test types include
      d) Data Collection
                                                                a) Unit, integression, system,
   7. On a random basis application                                independent, acceptance
      systems are audited after                                 b)
      implementation to determine                               c)
      whether or not the system met                             d)
      standards. This is an example of
   f) Detective control                                    12. Six    sigma     quality,  when
   g) Quality control                                          expressed as defects per million
   h) Quality Assurance                                        parts represents:
   i) Corrective control                                g) 3.4 defects per 1000 parts
   j) None of the above                                 h) 3.4 defects per 100000 parts
                                                        i) 3.4 defects per 1000000 parts
                                                        j) 3.4 defects per 10000000 parts
   8. Total Quality Management
      involves ----------------------- in an                 13. An example of deployment of a
      organization.                                              quality approach is

F. Top Management


                                               - 66 -
CSQA Raw Question Bank


        (f) The degree to which the                        v.    Eliminate Risks
            approach embodies effective                   vi.    Minimize Risks
            evaluation / improvement                     vii.    Avoid risks
            cycles                                       viii.   Anticipate the risks
        (g) The appropriate and effective                        involved, analyze them
            application to all product and                       and plan for suitable
            service characteristics                              action as and when the
        (h) The effectiveness of the use                         risk happens
            of tools, techniques and
            methods                                 18. You will change a security
        (i) The contribution of outcomes                password,
            and    effects     to   quality               v.   When you suspect it has
            improvement                              been leaked
        (j) The       significance       of              vi.   When someone else
            improvement         to     the           comes to know of it
            company's business                           vii.  On a regular and periodic
                                                     basis
     14. Function Point is not a measure                viii.  All the above
         of
l)   Effort                                         19. You can improve the Quality of a
m)   Complexity                                         process by
n)   Usability                                            v.   Making large
o)   All of the above                                improvements, in a few areas
p)   Size                                                vi.   Making small
q)   None of the above                               improvements, in many areas
                                                         vii.  Implementing tools,
     15. Normal variance in the operation            techniques and methodologies
         of processes is due to                         viii.  Spreading awareness
     f) Assignable causes                            about Quality
     g) Random causes
     h) Common causes                               20. In Statistics, „Mean‟, „Median‟
     i) Uncommon causes                                 and „Mode‟ are measures of
     j) None of the above                                  v.   Central Tendency
                                                          vi.   Variance
                                                         vii.   Deviation (Standard
     16. As a Quality Assurance                      Deviation)
         professional, which of the                      viii.  Dispersion
         following skills do you feel is the
         most important for your                    21. Measure is a single attribute of
         profession                                     quality (True/False)
           vi.   Communication, written
      and oral                                      22. Unit testing is associated with
          vii.   Measurement                                a. Regression test
          viii.  Tools, techniques and                      b. Black box test
      methodologies                                         c. White box test
           ix.   Combination of any of the                  d. Inspections
      above two                                     23. Which language is considered as
            x.   None of the above                      the standard language for all
                                                        web page applications?
     17. The purpose of Risk                                a. JAVA
         Management in a project is to                      b. COBOL


                                           - 67 -
CSQA Raw Question Bank


           c. XML
           d. C++
   24. In web based systems these
       systems will be customized to
       suit to different environments
       even though this is not in the
       requirements (True / False)

   25. An organization took 3 years to
       reach from Level 1 to Level 3. It
       is very difficult to reach the Level
       5 (True/False)

   26. In Workbench model where
       Tools can be applied
           a. At Plan & Do
           b. At Plan
           c. At Do
           d. -----

   27. What is „e‟ is e-Commerce?
         a. Electrical
         b. Electronic
         c. Engineering
         d. Economical

   28. What is the Diagram shown
       below?

                                   E
                                           A
                              D

                               C
                                       B


           a.   Histogram
           b.   Pie Chart
           c.   Bar Chart
           d.   Check Sheet




                                               - 68 -
CSQA Raw Question Bank


            Objective-Paper-12                               1.20% Of organisation's customers account for
                                                             80% of its revenue.
(List of 165 questions)                                      2.20% Of organisation's products produce 80%
                                                             of profits.
                                                             3.80% of customers' complaints by volume are
1. Pareto chart is also known as 80 - 20 rule T/F            20% of problems.
2. What does 80 - 20 rule mean?                              18.Use of pareto analysis is one of the most
                                                             powerful quality tools. T/F
3. Pareto chart is aimed at -
                                                             19.Steps followed in preparing a pareto analysis
4. Pareto concept was developed by -                         are –
                                                             A)name the events that will be analysed.
A) Taiichi ohno                                              B)count the named incidences.
B) Edward Deming                                             C)rank the counts of frequency by a barchart.
C) Malcolm Baldrige                                          D)validate reasonableness of the pareto analysis.
D) Joseph Juran
E) Pareto ans
                                                             20. Validating reasonableness of analysis means
5. Joseph juran identified that magnitude of                 -
wealth was controlled by small percent of                    Checking whether 20% of the defects account for
people. T/F                                                  80% of the total frequency.
6. What is pareto concept?                                   21. Very few individuals can differentiate
                                                             between QC and QA T/F ?
7. What is the objective of pareto chart?
                                                             22. Most QA groups infact practice QC. T/F
8. What are the steps involved in using pareto
chart?                                                       23. Between QA & QC latter is most important.
                                                             T/F
9. Pareto chart can be used by any area in
information systems T/F                                      24. Define Quality
10.Analysis of the problem does not require                  25. Quality is an attribute of a ______________.
more time as the problem area is identified. T/F             A product something ____________.
11.Documenting can be automated or done                      26. Differentiate between process and artistic
manually. T/F                                                endeavors.
12.Documenting has to be automated T/F                       27. Quality Assurance is an activity which
                                                             verifies whether or not the product produced
13.Documenting has to be done on continuous                  meets standards. T/F
basis T/F
                                                             28. QA is an activity which establishes and
14. Elimination process is used in reducing                  evaluates process which produce the products.
problems T/F                                                 T/F
15. Pareto chart analysis continues until the                29. If there is no process there is no role for QA.
process becomes defect free. T/F                             T/F
16.In pareto analysios causes are ranked by                  30. QA would determine
frequency. T/F
                                                             a. need for, acquire or help install system
17.What are the intrepretations of 80 - 20                   develop methodologies
rule/pareto analysis?                                        b. estimation process
                                                             c. system maintenance process



                                                    - 69 -
CSQA Raw Question Bank


d. all of the above                                         38. Quality Assurance would determine the need
e. none of the above                                        for
                                                            A) Acquire or help install system development
31. Process once installed ____________ would               Methodologies.
measure them        find weaknesses in the                  B) estimation processes
____________ and then __________ those                      C) system maintenance process
weaknesses      and      to    _____________,               D) All the above
____________ process.
                                                            39. Quality control relates to/concerned with a
32. It is possible to have _____________ without            specific product or service (TRUE/FALSE)
QA.
                                                            40. Quality Assurance would measure the
33. Define QA and QC.                                       process to find weakness in the processed then
                                                            correct those weakness to continually improve
34. Group the following as QA or QC:                        the process. (T/F)

a. It relates to specific product or service                41. Quality control verifies whether specific
b. It requires whether specific attributes are in or        attribute(s) are in or not in a specific product or
in, a specific product.                                     service.(T/F)
c. It identifies defects for the primary purpose
correcting defects.                                         42. Quality Assurance evaluates whether or not
d. It is the responsibility of the worker                   quality control is working for the primary
e. It helps establish processes                             purpose of determining whether or not there is a
f. it sets up measurement programs to evaluate              weakness in the process (T/F)
processes
g. it identifies weaknesses in process and                  43. Quality assurance is always called quality
improves the                                                control over quality control because it evaluates
h. it is a management responsibility frequently             whether quality control is working (T/F)
performed by a staff function
i. ______ evaluates whether or not _______ is               44. Quality Assurance is concerned with all of
working the primary purpose of determining                  the products that will ever be produced by a
whether or not t                                            process. ( T/F)
is a weakness in the process
j. it is concerned with specific product.                   45. Quality assurance personnel should not ever
k. it is concerned with all of the products that            perform quality control unless doing ti to
will                                                        validate quality
be produced by a process                                    control is working. (T/F)
l. it some times called __________ over _______
because it evaluates whether ___________ is                 46. Define Quality Assurance:
working
m. __________ personnel should not ever                     47. Define Quality Control:
perform ______
unless doing it to validate ___________is                   48. What does quality mean?
working.
                                                            49 . Between quality control and quality
35 - A Differentiating quality control from                 assurance, quality control is the most important.
quality assurance                                           T/F

36. Quality Control is an activity which verifies           50. Quality is an attribute of the product or a
whether or not the product produced meets                   service. T/F
standards (TRUE/FALSE)
                                                            51.    Quality   is           achieved    through
37. Quality Assurance is an activity which                  ________________
establishes and evaluates the processes which
produce the products ( T/F)                                 52. What is quality control?




                                                   - 70 -
CSQA Raw Question Bank


53. What is quality assurance?
                                                           63. Internal auditors normally coordinate their
54. QA determines need to acquire or help install          activities and work in conjunction with the
system development methodologies, estimation               organizations' firm of external auditors (T/F)
processes, system maintenance processes etc.
T/F                                                        64. What is auditing?

55. It is possible to have QC without QA T/F               65. Define internal auditing?

56. Differentiate between quality control and              66.Internal auditing is -
quality assurance.
                                                           A) An independent appraisal activity within
* 1. Relates to specific product ³ Helps establish         organization.
processes                                                  B) Reviews operations.
* Or service ³ Concerned with all                          C) service to management.
* ³ Products.
* 2. Verifies presence ofspecific ³ Sets up                67. Define quality assurance?
measurement
programs                                                   A) activity within information system.
* Attributes in product/ ³ To evaluate processes.          B) implementing quality policy.
* Service ³                                                C) through developing and improving process.
*³                                                         D) leadership position.
* 3. Identifies defects for ³ Identifies weaknesses        E) emphasizes strong interpersonal activities.
in
* Correcting them. ³ processes and improves                68. Both internal auditing & quality assurance
them.                                                      are professions
* ³ Evaluates whether QC is                                T/F Ans: T
* ³ working to determine
* ³ weakness of product.                                   69. Criteria of profession -
* 4. Responsibility of worker ³ Responsibility of          * a) code of ethics
* ³ Management.                                            * b) statement of responsibilities
*³                                                         * c) program of continuing education
* ³ QA is called quality control                           * d) common body of knowledge
* ³ over quality control.                                  * e) certification program
* ³ Validates quality control.                             *
*                                                          70. Difference between auditing and QA lies in
57. Define quality assurance?                              statement of responsibilities and CBOK T/F
                                                           71. Internal auditor involves in the developing of
58.Both QA and QC are required to make quality             standards. T/F
happen T/F                                                 72. Internal auditor evaluates QA principles of
                                                           the company. T/F ANS
59. Define internal auditing:                              73. Internal auditor evaluates interaction of all
                                                           company groups to meeting objectives. T/F
60. Quality assurance is that activity within              74.Types of auditing are -
information systems charged with implementing
the quality policy through developing and                  Financial auditing
improving processes. (T/F)                                 operational auditing
                                                           Program auditing
61. Both internal auditing and quality assurance
are professions. (T/F)                                     75.Main role of QA is to identify and report
                                                           problems and QA should have a positive role.
62. Internal auditors must have knowledge of the           T/F
Standards for the Professional Practice of                 76.Role of QA is to find and implement
internal auditing and are required to comply with          solutions for problems and has a positive role.
those standards in the performance of their work.          T/F
(T/F)                                                      77.Responsibility of internal auditors are -



                                                  - 71 -
CSQA Raw Question Bank


78.Skills of internal auditors -                          83.It is possible to have quality assurance
                                                          without quality control
a) Knowledge of standards for their practice and
to comply                                                 84.Quality control relates specific product or
with those standards.                                     service T/F

b) Review means of safeguarding assets and                85.QA is called QC over QC T/F
verify existence
of assets.                                                86. Judgement is an audit function T ?f

c) Verify compliance of corporate policies,               87. AQL means -
plans,                                                    1. Audit quality level
procedures, and applicable laws and regulations.          2. Audit quantity level
                                                          3. Accepted quality level
d) Co-ordinate and work in conjunction with               18. Management must support zero defects T/F
external
auditors.                                                 88. Deficiencies of AQL are -
                                                          1. Undermines the concept of quality
e) Communicate directly with senior corporate             2. Does not aim at eradicating the cause of
officers and                                              defects
Board of Directors.                                       From the processes.
                                                          3. 1 & 2
79.Activities of QA -                                     4. None of the above.

1.Develop       information    system    policies,        89. Non conformance must be detected as early
procedures and                                            as possible
standards.                                                measured. T/F
2.Acquire       and    implement     tools    and
methodologies.                                            90. High defect prone products and processes are
3.Market/create awareness programs/concepts.              identified
4.Measure quality.                                        testing the product after all processes are over. T/
5.Defect analysis.                                        F
6.Statistical process control.
                                                          91. 80% Of all defects are attributable to
80. Quality means meeting requirements,                   incorrect ineffective processes. T/
meeting customer needs and a defect free
product                                                   92. _____________ is responsible for processes
(a) Customers view point (b) Producers view               and must accept the responsibility for
point                                                     nonconformance at least to 80% attributable to
(c) a and b                                               the processes.

81. Services are a form of product T/F                    1. QA department
82. Quality is achieved through process T/F               2. QC department
83. Artists create products which involves                3. Information technology management
process T/F
84.Activity which establishes and evaluates the           93. The concept that is an integral part of
process which produce the product                         information technology function is -
a)QA b)QC c)a and b
                                                          1. Meeting the requirements
82.QA would determine the need for                        2. Producing a quality product
1. Acquire or help install system development             3. Customer's view of quality is the correct view
methodologies                                             quality.
2. Estimation Process
3. System maintenance process                             94. Probability of being successful is extremely
a) 1 & 2 b) 1 &3 c)123                                    high, customer's problems are taken as
                                                          company's problems.



                                                 - 72 -
CSQA Raw Question Bank


T/F                                                        sound prevention basis accompanied               by
                                                           continuous quality improvement activities.
95. Quality work can be rewarded. T/F                      (T/F)

96. The topics of standards and nonconformance             106. Consistency of execution is taken to mean
should discussed in every meeting to improve               the existence of defined and
quality. T/F
                                                           a suitably recorded processes with           clear
                                                           delineation of responsibilities
97. Quality is a ______________ Responsibility.            b consistently executing operations
1. Staff                                                   c other factors
2. Line
3. Both                                                    107. Evaluations for quality assurance of
                                                           products and services depend upon
98. Everyone should be involved in quality
improvement programs. T/F                                  a. How responsibilities are distributed or
99. Types of measurement of performance are -              organized or
1.strategic, statical, operational                         b. Whether or not the company has a quality
2.Strategic, tactical, operational                         organization or officer
                                                           c. None of the above
100. Match:
1. Strategic - a. Operational management                   108. Quality results category examines the
2. Tactical - b. Executive management                      company's quality improvement and quality
3. Operational - c. Middle management                      levels by themselves and in relation to those of
16. Quality assurance is a ____________                    competitors. (T/F)
function. (line/staff)
                                                           109. The number and types of measures for
101. Quality Assurance Dept should not have                quality results depend upon factors such as
independent reporting line to senior management
and they should report to middle management                a the company's size
for better performance (T/F).                              b types of products and services
                                                           c competitive environment
102. Generally the strength of QA dept should be           d all the above
______________ percent of size of organization.
                                                           110. Quality results evaluations consider whether
a) 1 to 2                                                  or not the measures are sufficient to support
b) 3 to 6                                                  overall improvement and to establish clear
c) 10 to 20                                                quality levels and comparisons. (T/F)
d) 70 to 80
                                                           111. Methods used to determine whether or not
103.. Evaluations of planning are based upon the           the process is under control and is helpful in
thoroughness and effectiveness of processes                identifying root cause of process problems which
including the information used. (T/F)                      are causing defects:-
                                                           A) Prioritisation matrix
104. Evaluations for strategic quality planning            B) statistical process control
do not depend upon                                         C) pareto chart
                                                           D) control charts
a. How planning activities are organized
b. Whether or not the company has a planning
department or officer                                      112. The method by which product correct is
c. a & b                                                   determined and action is
                                                           initiated when non-conformance is detected is:
105. Quality assurance of products and services            A) Quality assurance
evaluations take into account consistency of               B) Quality control
execution of quality operations that incorporate a         C) Auditing
                                                           D) None of the above



                                                  - 73 -
CSQA Raw Question Bank


                                                         A) Show a circular from the Top Management,
113. The order in which measurement types                saying that the Standard has to be followed.
support an organization as TQM concept is                B) Linking the following of standards to the
                                                         individuals‟ performance appraisal.
A) Tactical, strategic, work personnel                   C) Involve your people (the people who will be
B) work personnel, strategic, tactical                   using the standard) in the development of the
C) strategic, tactical, work personnel                   standard.
D) None of the above                                     D) Show them the standard and ask them to
                                                         follow it
114. On a random basis, sample tests are done by
QA person to determine                                   121 You are a Quality Assurance professional.
whether or not the system met standards. This            You have been asked to address a problem,
activity can be classified as                            where the customer is reporting a lot of bugs.
A) Quality control                                       You will
B) Quality assurance                                     A) Initiate more Reviews, Walk-through and
C) Judgemental sampling                                  Inspections
                                                         B) Attach the number of bugs reported on a
115. Which is not a good Q. A practice                   product to the concerned developers performance
                                                         appraisal
A) Inspection by leader                                  C) Recommend that more time be spent on
B) Peer to Peer Review                                   system testing
                                                         D) Do a root cause analysis of the bugs and try
116. The causes of frequency is arranged in              to prevent them from occurring again
pareto chart by
A) ascending order
B) decending order                                       122.As a Quality Assurance professional, you
C) same order                                            will be doing
                                                         A) Reviews, Walk-throughs , and inspections
117. Strategic quality plan should be part of            B) Unit Testing
A) Quality Plan                                          C) Statistical Process Control
C) Quality charter                                       D) Identify the weak areas in a SDLC, take
D) Overall Business Plan                                 corrective action, so as to ensure it does not
                                                         occur again
118. As a Quality Assurance professional, which
of the following skills do you feel is the most          123. Quality Analysts are involved with
important for your profession                            A) Defect Detection
A) Communication, written and oral                       B) Correction
B) Measurement                                           C) Defect Prevention
C) Tools, techniques and methodologies                   D) Protection
D) Combination of any of the above two                   E) None of the above
E) None of the above                                     F) Ensuring that all the processes are followed,
                                                         by conducting periodic checks
119.Your manager asks you to come up with a
standard. The order in which you will                    124. A „Run Chart‟ can be used to identify the
accomplish it is                                         cause of defects.
A) Standard, Process and then, Policy                    A) TRUE
B) Policy, Standard and then, Process                    B) FALSE
C) Process, Standard and then, Policy
D) Policy, Process and then, Standard                    125. To complete your tasks/job(work-product),
                                                         when you are going through a document and
120. You are asked to implement a Standard as            adopting the steps detailed in it, in a sequential
the Quality Manager. (i.e. You are made                  manner, you are following a
responsible to ensure those standards are                A) Workbench
followed by the team). Then which of the                 B) Flowchart
following will you do,                                   C) Process
                                                         D) Procedure



                                                - 74 -
CSQA Raw Question Bank


                                                           133. Statistical methods are used to        ----------
126. Quality assurance is a function responsible           ------------------   and     -------------------------
for --------------------------------.                      problems incurred as a result of operating
A) Controlling quality                                     processes.
B) Managing quality                                        A) Identify, solve
C) Inspections                                             B) Accumulate, analyse
D) Removal of defects                                      C) Measure, probe into
                                                           D) Find, project
127. Quality assurance is a catalytic function             134. Pareto chart provides corrective actions for
which should encourage quality attitudes and               high frequency causes of problems.
discipline on the part of management and                   A) true
workers..                                                  B) false
A) true
B) false                                                   135.Pareto concept is merely an --------------------
                                                           -------- of the ------------------------ of a problem
                                                           by type of cause.
128. The word management in quality assurance              A) Effective method, analysis
describes      many      different  functions,             B) Accumulation, resultant effect
encompassing                                               C) organized ranking,causes
A) Policy management
B) Human resources management, safety control              136. The steps involved in developing a pareto
C) Component control and management of other               chart are:
resources and daily schedules.                             A) identify problem area
D) All of the above                                        B) identify and nam,e causes of the problem
E) None of the above                                       C) document the occurrence of the causes of the
                                                           problem
129. In statistical process control, statistics are        D) rank the causes by frequency, using pareto
used for determining whether the process is                chart
within acceptable variance from standards.                 E) all of the above
A) True                                                    F) none of the above
B) False
                                                           137. The Quality manager will find it difficult to
130. Statistical process control help to identify          effectiviely implement the QAI Quality
the ------------------------- of process problems          Improvement Process, unless his organisation is
which are causing defects.                                 willing to accept the Quality principles as a
A) Root cause                                              A) the organisation‟s policy
B) Nature                                                  B) a challenge
C) Person/persons involved                                 C) the corporate vision
D) All of the ab                                           D) the organisation‟s goal
E) None of the above                                       E) a management philosophy
                                                           F) all of the above
131.Statistical methods are used to differentiate
random variation from ---------------.                     138. Pareto chart provides corrective action for
A) Standards                                               high-frequency causes of problems
B) assignable variation                                    A) True
C) Control limits                                          B) False
D) Specification limits
                                                           139. The step-by-step method to ensure that
132. Random causes of process problems can be              standards are met is a
---------------------- eliminated.                         A) Procedure
A) Sometimes                                               B) Checklist
B) Never                                                   C) Process
C) Rarely                                                  D) Checksheet
D) Always




                                                  - 75 -
CSQA Raw Question Bank


140 An activity that verifies compliance with           A) Knowledge of standards for the professional
policies and procedures and ensures that                practice of internal auditing
resources are conserved is                              B) To perform statistical process control
A) an inspection                                        C) To acquire and implement tools
B) an audit
C) a review                                             148. QAI believes that the main role of auditing
D) an assessment                                        is to

141. Which is rated the number one skill                A) Find and implement solutions for the
required for the quality assurance analyst?             problems
A) Reading                                              B) measure quality
B) Oral                                                 C) market the awareness of quality concepts
C) Writing                                              D) identify and report problems
D) Arithmetic
                                                        149. As a Quality Assurance professional, which
                                                        of the following skills do you feel is the most
142. Quality Assurance Manager is responsible           important for your profession
for Quality Assurance activity
A) True                                                 A) Communication, written and oral
B) False                                                B) Measurement
                                                        C) Tools, techniques and methodologies
143. Quality assurance is                               D) Combination of any of the above two
A) A management responsibility                          E) None of the above
B) Worker's responsibility
                                                        150. Your manager asks you to come up with a
144. The five generally accepted criteria namely        standard. The order in which you will
code of ethics, statement of responsibilities,          accomplish it is
Program of continuing education, Common body            A) Standard, Process and then, Policy
of knowledge and Certification program are              B) Policy, Standard and then, Process
recognized for                                          C) Process, Standard and then, Policy
                                                        D) Policy, Process and then, Standard
A) A Profession
B) An internal audit                                    151. According to Dr. Ishikawa, the term „Strive
C) Quality assurance                                    for Zero Defects‟ helps the staff to achieve it.
D) All of the above                                     A) TRUE
E) None of the above                                    B) FALSE

145. The difference between Internal auditing           152. You are a Quality Assurance professional.
and Quality Assurance center heavily around             You have been asked to address a problem,
A) Statement of responsibilities                        where the customer is reporting a lot of bugs.
B) Common body of knowledge                             You will
C) Code of ethics                                       A) Initiate more Reviews, Walk-through and
D) A and B                                              Inspections
E) A and C                                              B) Attach the number of bugs reported on a
F) A, B and C                                           product to the concerned developers performance
                                                        appraisal
146. Internal auditing can get involved in              C) Recommend that more time be spent on
A) Developing procedures                                system testing
B) Standards                                            D) Do a root cause analysis of the bugs and try
C) A and B                                              to prevent them from occurring again
D) Evaluating the interaction of group
companies                                               153. An example of deployment of a quality
                                                        approach is:
147. Skills to be possessed by internal auditor         A) The degree to which the approach embodies
but need not by a quality analyst are                   effective evaluation cycles




                                               - 76 -
CSQA Raw Question Bank


B) The effectiveness of the use of tools,                  6. Ishikawa Diagram
techniques, and methods
C) The contribution of outcomes and effects to             165. Pareto Analysis
quality improvement
D) The significance of improvement to the                  A) A tool to classify possible cause of the
company‟s business                                         problem
                                                           B) Method to seek out most importance cause of
154. The concept of continuous improvement as              the problem
applied to quality means                                   C) A form to gather and record data in an
A) Employees will continue to get better                   organized manner
B) Processes will be improved through a few                D) A technique used to divide data into
large improvements                                         homogenous groups
C) Improved technology will be added to the                E) Plot showing relationship between 2 variables
process, such as acquiring CASE tools                      F) A bar graph to display the frequency of
D) The functionality of the products will be               occurrences of the measure data
enhanced                                                   G) Statistical technique to monitor the stability
                                                           of the process
155. Question on definition of 'Quality Policy'

156. Most useful skill of a QA
A) Oral, and written communication

157. What are the 7 quality tools?

158. Aim given to control charts is:

159. Who initiates change in IT process/
methodology:
A) QA Manager
B) IT Manager

160. QA does not have:
A) Code of ethics
B) CBOK
C) Statement of responsibilities
D) Wrong option

161. Cause-and-Effect diagram is - definition.
162. Definition of Pareto concept.

163. Post-implementation review is:
A) Audit
B) Process
C) Quality assurance
D) Quality Control

164. Drawing a sample to make conclusions
about the quality of a program - tech. used:
A) Statistical Sampling
B) Judgemental sampling

1. Histogram
2. Scatter diagram
3. Stratification
4. Check sheet
5. Run Chart



                                                  - 77 -
                         C) Process, Standard and then, Policy
                                                          D) Policy, Process and then, Standard
A) A Profession
B) An internal audit                                      151. According to Dr. Ishikawa, the term „Strive
C) Quality assurance                                      for Zero Defects‟ helps the staff to achieve it.
D) A ll of the above                                      A) TRUE
E) None of the above                                      B) FA LSE

145. The difference between Internal audit ing            152. You are a Quality Assurance professional.
and Quality Assurance center heavily around               You have been asked to address a problem,
A) Statement of responsibilities                          where the customer is reporting a lot of bugs.
B) Co mmon body of knowledge                              You will
C) Code of ethics                                         A) Init iate more Reviews, Walk-through and
D) A and B                                                Inspections
E) A and C                                                B) Attach the number of bugs reported on a
F) A, B and C                                             product to the concerned developers performance
                                                          appraisal
146. Internal audit ing can get involved in               C) Recommend that more t ime be spent on
A) Developing procedures                                  system testing
B) Standards                                              D) Do a root cause analysis of the bugs and try
C) A and B                                                to prevent them fro m occurring again
D) Evaluating the interaction of group
companies                                                 153. An examp le of deploy ment of a quality
                                                          approach is:
147. Skills to be possessed by internal auditor           A) The degree to which the approach embodies
but need not by a quality analyst are                     effective evaluation cycles




                                                 - 76 -
CSQA Raw Question Bank


B) The effect iveness of the use of tools,                  6. Ishikawa Diagram
techniques, and methods
C) The contribution of outcomes and effects to              165. Pareto Analysis
quality imp rovement
D) The significance of imp rovement to the                  A) A tool to classify possible cause of the
company‟s business                                          problem
                                                            B) Method to seek out most importance cause of
154. The concept of continuous improvement as               the problem
applied to quality means                                    C) A form to gather and record data in an
A) Employees will continue to get better                    organized manner
B) Processes will be imp roved through a few                D) A technique used to divide data into
large improvements                                          homogenous groups
C) Improved technology will be added to the                 E) Plot showing relat ionship between 2 variables
process, such as acquiring CASE tools                       F) A bar graph to display the frequency of
D) The functionality of the products will be                occurrences of the measure data
enhanced                                                    G) Statistical technique to monitor the stability
                                                            of the process
155. Question on definition of 'Quality Policy'

156. Most useful skill of a QA
A) Oral, and written communication

157. What are the 7 quality tools?

158. Aim given to control charts is:

159. Who initiates change in IT p rocess/
methodology:
A) QA Manager
B) IT Manager

160. QA does not have:
A) Code of ethics
B) CBOK
C) Statement of responsibilities
D) Wrong option

161. Cause-and-Effect d iagram is - defin ition.
162. Defin ition of Pareto concept.

163. Post-imp lementation review is:
A) Audit
B) Process
C) Quality assurance
D) Quality Control

164. Drawing a sample to make conclusions
about the quality of a program - tech. used:
A) Statistical Sampling
B) Judgemental sampling

1. Histogram
2. Scatter diagram
3. Stratificat ion
4. Check sheet
5. Run Chart



                                                   - 77 -

								
To top