2008 Family RV Laguna Seca Travel Trailer Rental Application Form
Applicant filling out this form out must be 21 years of age or ol der, have a major credit card in their name, vali d
dri vers license, have full coverage auto insurance in his/her name and agree to all Family RV’s policies and condi tions.
If purchasing Family RV’s insurance (if avail able) renter must be 27 years of age. Renter authorizes Family RV to
check his/her credit, employment history, and to ask questions about credit experience.
Last ________________________ First __________________________ Middle__________________________
Address __________________________________City ________________ State ________ Zip _____________
Home # ( ) ________________ Cell/pager# ( )__________________ Drivers License# ________________
SSN# ______- ______- _______ Birthdate ______/_______/______ Employer___________________________
Work # ( ) ______________ Auto Ins. Co _______________________ Phone # ( ) ____________________
Email Address: ________________________________ Previous renter?: YES / NO (circle one)
Rental Pick Up Date Rental Return Date Would you like the Trailer
______/______/_______ _______/_______/_______ delivered & picked up to
Pick up time – 2pm to 4pm Return Time – 9am to 11am Laguna Seca for $300.00?
No Return’s on Sunday No Return’s on Sunday YES / NO
All trailer rentals are also for sale, which means the trailer you have chosen may be sol d bef ore your rental pick up
date. Family RV will do its best to accommodate you wi th the floor pl an that you have chosen. Family RV reserves the
right to substitute trailers of similar, ol der, newer, smaller, or l arger grade. Shoul d a s maller fl oor plan be offered,
liability will be limi ted to refund of price di fferential between model pai d for and model taken.
Which floor p lan would you prefer? _________________ Does your camping site allo w slide outs? YES / NO
What is the smallest size trailer you would accept? _______ Largest size trailer you can tow and would accept?________
Please fill in the quantity of beds you require for sleeping? ____ queen ____double _____twin ____bunk beds (one set)
Would you like the Trailer to be set up for $20.00? (Power cord, water & dump hose) Yes / No
Would you like to purchase cancellation insurance for $200.00? Yes / No (if not marked, it will not be added)
Would you like convenience kits for $50.00 per kit? (Linens, bedding, towels, eating utensils) Yes / No
Have you reserved a camping space at Laguna Seca? Yes / No (You must reserve a camping space first)
What is your space # & location of your reserved camp ing space? ____________________________ ____________________
Would you like to purchase a package of biodegradable toilet paper (includes 4 rolls) & one package of toilet chemicals for
$5.50? Yes / No (If no, please make sure you use 1 ply toilet paper to avoid clogging the toilet)
Yes I woul d like to reserve, and have filled out this rental application and credit card informati on with the intent to
rent. The Rental Manager must approve application before reservati on can be confirmed. If applicati on is approved, I
authorize Family RV to charge my credit card for reservation fee/rental amounts or any damages that I have caused.
Family RV and the customer have the right to cancel the reservation contract. If customer cancels contract from day
booked up to 30 days prior to departure date 50% of rental payment will be forfeited, unless cancellation insurance is
purchased. If customer cancels within 4 weeks of departure date the total rental payment will be forfeited. If Family
RV cancels the contract for any reason, the full rental payment will be refunded within 7 business days. All rental
amounts are due 30 days in advance by credit card, cash, or other certified funds. Security deposit is refunded (if
returned with no damage) 7 business days after return of vehicle if pai d by credit card or cash, 21 days from return if
pai d by check.
Credit Card Number: _________________________________________ Expiration Date:________________
(Name on credit card must match name of renter)
Signature X ________________________________________________________________ Date: ___________
(Signature acknowledges that renter has read and agrees with Family RV’s rental policies and conditions)
Family RV 2828 Monterey Road, San Jose CA. 95111
Tel 408.365.1991 Fax 408.365.2002
Web site: www.familyrv.com e mail: email@example.com
K:\Sanj_common\rentals\forms\trailerapp2007.doc Revised 01/27/2007
1. Rental Payment: If reservation is made within 30 days of departure date, the total rental payment is due at time of reservation. If
the trailer reservation is made outside of 30 days a reservation down payment of $1000.00 is due and $1500.00 for long term (30
days or more) will be due. Please Note: A $2000.00 security deposit is required for any rental that goes through the Labor
Day weekend. The balance of the rental is due 30 days prior to the departure date. Rental fee's can be paid by MasterCard, Visa,
Discover, A mex, cash, cashiers check or personal check. If paying by check, check must be received 4 weeks prior to departure
date. The security deposit can be paid by cash, cashiers check or credit card (credit card must be in renters name)
2. Cancellation Fee: : All cancellat ions for whatever reason need to be submitted in writ ing to firstname.lastname@example.org m. If the rental is
canceled fro m the time the reservation is made, or up until 30 days prior to departu re date, renter forfeits 50% of the down
payment. If the rental is canceled wi thin 30 days of the departure date, is a no show, or does not pick up the rental withi n
the pick up times all owed, there will be no refund. The security deposit will be refunded the same way it was paid
(cash/credit card – 7 business days/check 21 days business days). Cancellation insurance is availab le at a cost of $200.00 per
contract and must be purchased at time of the in itial reservation. The cancellation insurance allows you to cancel up to 72 hours
before departure and only forfeit the $200.00. If the cancellation is made with in 72 hrs of the departure date, there will be no
3. Rental Fl oor Plans: Reservations are made by floor plan only not by year, make, or color. Family RV will do its best to
accommodate you with the floor plan that you have chosen. Family RV reserves the right to substitute vehicles of similar,
smaller, or larger grade. Should a smaller floor p lan be offered, liability will be limited to refund of price differential between
model paid fo r and model taken. All trailer rentals are for sale, if the trailer is sold that you have chosen to rent, you will be
pl aced i n a different fl oor plan.
4. Contract Changes: One change is allowed per rental contract at no charge, if the change is done no less that 7 days before the
pick up date, Changes would consist of a date or vehicle change. If the change is made within 7 days of departure date there is a
$50.00 penalty fee. Rental dates cannot be changed on the day of pick up, renter will need to cancel and rebook (cancellation
fees apply). No refunds will be given on days that were orig inally booked, then shortened. Prevailing rental rates will apply to all
rescheduled dates. Rescheduled rental dates must be within the same calendar year. No cancellations will be allowed on
rescheduled dates, if renter cancels rescheduled dates, renter will forfeit all rental pay ments. The renter’s name o r cred it card info
cannot be changed to another persons name or info on a already booked reservation. To change a name, the booking must be
canceled and rebooked. (Cancellation fees apply)
5. Deli very / Pick up costs: If you would like Family RV to deliver and pick-up your trailer rental to you, your rental must consist
of 30 days or more, there will be a charge of $75.00 per hour with a 2-hour min imu m. The delivery charge is calculated fro m the
driver’s departure fro m Family RV to the subsequent return to Family RV. Traffic, on road accidents, or bad weather can delay
driver and renter is still responsible for the driver’s time. Renter must provide a detailed and legib le map with full d irections
before departure date. Delivery site must be free of shrubs, debris, and the delivery site must be wide enough to allow
maneuverability fo r the driver. If you are unsure if the location is suitable for the vehicle being delivered, we can provide a pre -
inspection at an additional cost. There is a $60.00 tear down fee if the unit is being picked up and the hoses, cords, and awning
are not put away.
6. Preparation Fee : The “Prep” fee includes a complete walk through and instruction of the trailer, instructional DVD, a Rental
Assistance Guide, a fu ll tank of propane, water, sanitation, chemicals, and the emptying of all holding tanks upon return. T he
trailer prep fee is $125.00 for trailers, $200.00 fo r 5th wheels. If the DVD and rental guide are not returned, a replacement fee of
$50 will be charged. You will receive the DVD and the Rental Assistance Guide when you pick up your rental t railer.
7. Trailer Rental Pick Up & Return Times : Your rental pick up times are between 2p m - 4p m (Monday – Saturday) based on
vehicle read iness. Please call at 1 pm on your pick up day to get your approxi mate pick up ti me. If you show up without
calling first your vehicle may not be ready and there may be a wait. The check out and check in process can take up to 2 hours
each - please allow yourself enough time. We do not offer early p ick ups during our peak season (June 1 st - September 10th ) if
your vehicle is ready before 2p m a rental consultant will contact you and inform you that your vehicle is ready, fees may apply.
There are No pick up’s or returns on Sunday’s or major holidays. There are no refunds for early returns. The trailer must be
returned clean inside and out and with no damages. If it is not returned clean inside you will be billed $50 per hour for cleaning
(1hr minimum for exterior) Renter must pick up & drop off the rental vehicle hi m or herself. No Excepti ons! No returns or
pick-ups on Sundays or major Holidays.
8. Travel Areas: During the winter months we do not recommend that you travel to or through snow areas, use snow chains, or
travel where the weather is below freezing. Tire chains can damage tires if not properly installed and the holding t anks may
freeze and burst, the renter will be responsible to pay for any damages caused and any loss of revenue until the trailer is a ble to
be rented again.
9. On Road Concerns: If you experience operational or equip ment questions or concerns you should refer to the Rental
Assistance Guide provided to you at the time of departure. If the problem persists or you have concerns, please call us at 4 08-
365-1991. If you are calling after hours, please leave a message on our Service line and a tech will be paged a nd return your call.
If renter does not call for assistance, we cannot assist you and no compensation will be considered. Please be sure to bring a cell
phone on your trip. Renter must call Family RV for assistance to help with all concerns and operational questions. It is the
responsibility of the renter to have a cell phone or means of calling to contact Famil y RV for assistance . No
reimbursement for out of pocket expenses will be paid to renter unless prior authorization has been given by a manager fro m
Family RV and receipts of repairs are given to Family RV on return. If renter is at fau lt for any damage, or operational failure,
renter will be responsible for the entire contract and any loss of future rental inco me to Family RV caused by the renter. If the
trailer concern was not caused by renter, and renter is unable to continue on their trip or sleep in the RV, Family RV’s
responsibility to the renter is to only credit the renter for any nights (nightly rate paid on rental contract) that the trailer was not
used. Renter may be held responsible for operational problems due to negligence or trying to fix something without Family RV’ s
approval. If the stove, oven, bathroom, refrigerator, freezer, o r heater malfunction or do not work, you may be reimburse d up to
$5.00 per day at the managers discretion if renter is not at fault. Please note: We recommend that you bri ng a tool kit with a
12 volt test light, tape, fuses, cell phone, and a cooler with you on your tri p. These things may come in handy if neede d.
10. Smoking and Pet Policy: There is No Smoking in any of the Trailers, however: pets are allowed. If the trailer is returned
with any kind of s moking odor or pet hair, additional charges will apply to the rental contract. Costs may vary up to $500.00 .
11. Renter Damage: If the Trailer is returned with damage wh ile in the possession of the renter, renter is responsible to pay all
damage costs whether the renter was at fault or not or if damage was caused by acts of nature (Wind, rain, earthquake, fire,
flood, etc). If an accident occurs, renter is responsible for obtaining a police report, contacting their insurance company and
contacting a rental agent at Family RV immed iately at (408) 365 -1991. Renter(s) whose names appear on contract are the only
authorized drivers to tow the trailer. If the Trailer is returned with damage, renter is responsible to pay for damages and to
contact their insurance company for reimbursement. If damage amounts are substantial and a claim must be submitted, renter is
responsible for any and all damages, loss of revenue, or additional expenses not covered by insurance. Check in time may take
up 2 hours for damage estimat ing, please allow yourself enough time. Family RV will estimate the damage and expedite the
12. Insurance for Trailers: Co mprehensive and Collision insurance is added (May - September) to all Trailer rental contracts at
$14.95 per day with a $1000.00 deductible. Renters must still obtain an insurance binder fro m their insurance company stating
that their liability insurance will extend to the Trailer rental. Renter must be 27 years of age or o lder to be covered under Family
RV’s comp rehensive and collision policy. It is the renter's responsi bility to contact their insurance company for a binder
and to gi ve the insurance company the informati on on the vehicle they are renting. Renter must call Family RV before
their departure to acknowledge recei pt of the binder. Family RV will not contact renters insurance for the bi nder upon
departure, this is the responsibility of the renter and this will del ay the departure process NO EXCEPTIONS!!!. No
refunds will be gi ven if the renters insurance company does not provi de coverage and renter wishes to cancel.
Renter’s In itials X ______________
13. Appli ances: The A/ C, Coffee Maker, Generator (some Trailers) , Awning, Radi o, Microwave, jacks, etc.. are conveni ence
items. If any malfuncti ons shoul d occur wi th any of these items, no compensati on will be made to the renter. For
assistance, renters are advised to consult the Renter Assistance Gui de provi ded at the ti me of departure or contact
Family RV at 408-365-1991 .
14. Tires: In the event of a tire failure the renter is responsible for replacing the tire at their expense with the same type of t ire and
bringing back the original tire to Family RV along with the receipt for the one purchased. DO NOT change the tire yourself!
15. When the renter is “Dry Camping” (not connected to an external power source), problems will most likely arise due to a low
battery or failure. The battery will continue to become lo w until renter is connected to an external power source. NO
reimbursements will be given for “Dry Camping Malfunctions”.
16. Earl y Returns / Extending Rental Dates : Renter is responsible for looking over the rental contract to ensure that all rentals
costs and rental dates are correct before their departure. If renter wishes to extend their rental dates, renter must call Fa mily RV
for approval. There are NO refunds for early returns. If renter does not return on scheduled return date and has not called Family
RV for approval to extend, renter will be charged additional rental day (s), and inconvenience fees incurred by the next rent er.
17. Parking/Traffic Violations : Renter is responsible for report ing and for making pay ments of all parking/traffic vio lations at rental
return. Non- reporting of parking/traffic v iolations breaches the Rental Contract and may result in ad ministrative charges in
addition to the fines.
18. Long Term Trailer Rentals : If renter is renting a trailer for 30 days or longer and the trailer is going to be parked on their
residential or co mmercial property and not be moved, it is considered a long term trailer rental. Renter is responsible for a ny
malfunctions with the long term t railer rental after 30 days fro m start of rental contract unless renter has purchased a long term
maintenance agreement (See #19).
19. Long Term Mai ntenance Agreement: A renter that is renting a trailer for 30 days or more can choose to purchase a long term
maintenance agreement at the time their reservation is made for $45.00 per month. The maintenance agreement covers all parts
& labor costs to fix items that are not functioning properly at the long term site. The maintenance agreement does not cover
damages to the trailer wh ile in the possession of the renter. There is a traveling fee to and fro m the site where the trailer is at a
rate of $25.00 per hour per trip. If the maintenance agreement was not purchased, renter is responsible for all parts, labor, and
regular traveling costs of $105.00 per hour to repair the trailer. Serv ice calls must be within a 40mile rad ius fro m Family RV.
20. No refunds will be gi ven for no shows, late pick ups, or early returns
X ___________________________________________________________________________________ Date: _____________
(Signature acknowledges that renter has read and agrees to the above policies and conditions)
Tow Vehicle Requirements
Prior to any trailer rental reservation, the renter’s tow vehicle must be certified by
Family RV’s service department to ensure that it meets all required towing specifications. All tow
vehicles will require the following:
Vehicle (truck preferred) with Class 3 weight distribution hitch
Class 3 Receiver required
Electric Brake Controller
2” or 2 5/16 Ball – Depending on trailer type
7 way Electric Plug at rear bumper (Trailer – RV standard)
Extended Mirrors (if needed)
Sway Bar (if needed)
Weight Distribution Hitch (if needed)
Top of ball height must be between 18” and 23” from the ground
Customer is fully responsible for connecting tow vehicle to trailer. If you would like a Family RV
technician to hook up the trailer to your tow vehicle, they will do so at a discounted labor rate of
$95.00 per hour ($105.00 per hour standard rate). Hook up training is available by appointment only
through Family RV’s Service department. The training must be done in advance of rental pick up.
All travel trailers are equipped with a 12V deep cycle battery; which will power lights, furnace fan,
and water pump. The battery will drain very quickly and does require an additional charging source;
hook ups are the only sure way to have a worry free experience. Dry camping is not recommended. If
you choose to dry camp, Family RV will not be responsible for battery & equipment failure, loss of
food, etc. Trailer must be level at all times when parked or refrigerator will not function. Family RV
cannot guarantee how long a battery will power the lights and fixtures in the trailer, we highly
recommend that the renter does not dry camp to ensure a trouble free experience.
**Please be sure that your Rental Consultant gives you the tow certification form,
this form will need to be approved by our Service Department, and turned back
into the Rental Dept before your pick up date. **
X _________________________________________________ Date: _____________
I have read and understand the above and will have my tow vehicle inspected
Contract # ____________________
Family RV Tow Vehicle Certification
Prior to any trailer rental, the renter’s tow vehicle must be certified by Family RV’s Service
departme nt to ens ure that it meets all required towing specifications. All tow vehicles require an
electric brake controller, proper hitch and ball, and equalizing bars if needed. The renter is fully
responsible for connecting the traile r to their tow vehicle . Any hookup training must be done prior
to their rental pick up date and is available through our Service department. If needed the Service
departme nt can hook the trailer up to rente r’s tow vehicle at a rate of $95.00 per hour.
Contract #______________ Rente r Name :__________________________________
Tow Vehicle Make: ______________Model: _____________ Year: ____________
Required Towing Modifications: ________________________________________________________
Inspected By: ___________________ RO# __________ Appt Date: ____________
(Required towing modifications must be completed and inspected by Family RV’s Service department
no later than three days prior to rental departure date)
X___________________________________________ Date: ___________________
Modifications Completed: YES / NO Tow Vehicle Certified: YES / NO
Certified By: __________________________ Date: _______________________
Gross Vehicle Weight Rating (GVWR): is the maximum permissible weight of the
vehicle when fully loaded for travel. The tow vehicle and the trailer each have
Unloaded Vehicle Weight or Dry Weight (UVW): the actual weight of the trailer or
truck as built at the factory. The UVW does not include passengers, cargo, fresh
water, LP gas, or after market accessories.
Cargo Carrying Capacity (CCC): is the maximum permissible weight of personal
belongings that can be added. CCC is equal or less than GVWR minus UVW, full
fresh water weight and full LP gas weight.
Gross Axle Weight Rating (GAWR): is the maximum allowable weight that an axle is
designed to support. The tow vehicle and trailer each have GAWR.
Gross Combined Weight Rating (GCWR): the maximum permissible weight of the
tow vehicle and trailer combined when both are fully loaded for travel.
Gross Vehicle Weight or Trailer Weight (GVW), (GTW): this is not a rating; this is the
actual weight of the tow vehicle or trailer when they are fully loaded for travel.
Tongue Weight: is the amount of weight pressing down on the vehicle's hitch from
the coupler of the trailer when the trailer is fully loaded for travel.
MATCHING TOW VEHICLE TO THE RIGHT TRAILER
A manufacturer determines a tow rating based on the vehicle when it is empty. It does
not include the cargo, passengers, after market accessories or any additional weight
placed in the vehicle. Any weight added to the tow vehicle reduces the tow rating by
For Example: Tow Rating of Vehicle: 7,900 Ibs
Cargo in the Tow Vehicle: 200 Ibs
Passengers & Driver 500 Ibs
Additional 50 gal. Fuel Tank: 305 Ibs
Actual Tow Rating: 6,895 Ibs Tow Vehicle
UVW in the Brochure 5,730 Ibs
Dealer Ordered Options 370 Ibs
Dealer Installed Options 100 Ibs
Cargo in the Trailer 300 Ibs
Water 8.3 X 32 gallons 266 Ibs
LP gas 4.23 X 14 gallons 59 Ibs
Gross Trailer Weight: 6,825 Ibs
Tow Rating 6,895 Ibs
Minus GTW 6.825 Ibs
Equals 701bs before tow rating is exceeded.
There is another important weight rating that comes into play that is the Gross
Combined Weight Rating (GCWR). This is the maximum allowable combined weight of
the tow vehicle and the trailer when both are fully loaded for travel.
You should never tow a trailer that is pushing the limit on the manufacturers tow rating
or a combined weight that is pushing the tow vehicle GCWR. Pushing the weights
over the limits allowed put the driver and passengers in a dangerous situation for them
and surrounding traffic.