ISO 14001 QIC Start Implementation Guide

					KEY QIC-START SECTIONS:IMPLEMENTATION GUIDE FOR ISO 14001
Key definitions and terms in the understanding of ISO 14001. page 2 Initial set-up of operations. page 3 Understanding Environmental Aspects page 8 Using checking for monitoring and measuring. page 15

RICHARD PIZZA

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ISO 14001:2004

QIC ISO 14001
A publication of

www.qic-web-solutions.com

QIC-START IMPLEMENTATION GUIDE FOR
ISO 14001
By

Richard Pizza Quality Infrastructure Consulting
Forward

[ www.qicnv.com ]

Published May 1, 2009 │ Revision 1

1.0

The information and process described within are intended to assist the user in the establishing their QIC Web Solutions (QIC) web-based Environmental Management System referred to throughout this guide as the EMS. The QIC system follows the ISO 14001 (Standard) and gives you an intuitive interface to use as a turn-key solution. The process of completing the implementation process will be on-going until your company has completed an initial internal audit of the EMS, corrected any nonconformities written as a result of this audit and has scheduled the required pre-registration audit with the registrar you have selected to be your registration body. Once you have completed the required pre-registration audit, the company will either receive authorization to proceed to a full certification audit or will be required to correct the nonconformities issued as a result of the pre-certification audit before being allowed to schedule the certification audit. Upon successful registration to the ISO 14001 Standard, the system and its features allow the subscriber to continuously monitor the EMS to ensure it is being maintained pursuant to the scope of the Company’s EMS. Remember, registration is the beginning and NOT the end of the process. You must actively monitor

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PAGE 2 aspects, follow certification and training schedules and adhere to the EMS system on a continuous basis. The QIC system will allow you to remain compliant and be ready for audits. Our exclusive QIC-Warn™ will remind the EMS Team if required tasks or monitoring values are not being maintained.

2.0

Definitions from the ISO 14001 Standard

We begin by listing some of the key words and their definitions as described in the ISO 14001- 2004 standard. These are listed here as a reference only. Environment: Surroundings in which an organization operates, including air, water, land, natural resources, flora, fauna, humans, and their interrelation. Environmental aspects: Element of an organization’s activities or products or services that can interact with the environment. Environmental impact: Any change to the environment, whether adverse or beneficial, wholly or partially resulting from an organization’s environmental aspects. Environmental management system (EMS): Part of an organization’s management system used to develop and implement its environmental policy and manage its environmental aspects. Environmental objective: Overall environmental goal, consistent with the environmental policy, that an organization sets itself to achieve. Environmental performance: Measurable results of an organization’s management of its environmental aspects. In the context of environmental management systems, results can be measured against the organization’s environmental policy, environmental objectives, environmental targets and other environmental performance requirements. Environmental policy: Overall intention and direction of an organization related to its environmental performance as formally expressed by top management. The environmental policy provides a framework for action and for the setting of environmental objectives and environmental targets. Environmental targets: Detailed performance requirements, applicable to organizations or parts thereof, that arises from the environmental objectives and that need to be set and met in order to achieve those objectives. Interested party: Person or group concerned with or effected by the environmental performance of an organization.

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3.0

Initial Set-up of Operations

As a new subscriber to QIC, several set-up operations have been established from the information provided to us on the order sheet. This set-up enables the EMS Management to immediately begin the development of the EMS. The set-up operations completed were: a) Assignment of User Name and Password b) Show Plant information which includes the following:
SHOW PLANT
Company Plant Name Plant Address Plant City Plant State Plant ZIP Plant Country Expiration Date XYZ Corporation XYZ Division XYZ Street XYZ City XYZ State XYZ ZIP Code XYZ Country One year from today

3.1

Navigating from the Dashboard Web Page

The Dashboard is the home page; from here the subscriber is able to view the plant information discussed in section 3.0. Across the home page is a series of tool bar tabs which correlate to the phases of the ISO 14001 standard; these are • • • • • • General Environmental Policy Planning Implementation and Operation Checking Management Review

These tabs contain drop down menus which take the user to sub-sections of each phase as well as providing access to associated documentation (refer to 3.2 Documentation Index).

Figure 1 - Drop Down Menu Tree

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PAGE 4 The user can also access several common tasks by utilizing the Common Tasks section on the Dashboard web page. These eight links provide QIC access to the most commonly used features. They are: • • • • • • • • Environmental Aspects Objectives and Targets Corrective and Preventive Actions Legal and Other Requirements Employee Training Records Internal EMS Audits Documentation Index Web Site Administration

The final section of the Dashboard web page is the QIC-Warn™ area which provides the user an overview of the QIC-Warn™ notifications that have been issued based on the criteria established by QIC. This is an extremely important feature of QIC; it is the mechanism that prevents the subscriber’s EMS from being nonconforming or, worse, having a major nonconformity issued by your certification body due to not being compliant with the standard.

Figure 2 - Qic-Warn Dashboard Display

3.2

Documentation Index

ISO 14001 standard does not specify how an organization shall document its EMS. Although there are many ways to document an EMS, QIC recommends a three-tier system. The three tiers are defined as: a) Environmental Management System (EMS) manual consisting of a general description of the EMS including the scope, policy, organization chart by department and a general description of the entire EMS. b) Environmental Management Procedures (EMP) which define in detail each element of the standard, planning, implementation and operations, checking and management review. c) Environmental Work Instructions (EWI), forms (EFM), and records required as evidence to support your EMS. Remember, many of these forms are built into our QIC system.

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PAGE 5 QIC provides our users with an EMS manual which follows the requirements of the standard, and the necessary EMPs which correlate with the various features of the QIC product. Access to these documents is provided via the Documentation Index link located on the Dashboard web page in the Common Task section. Opening this link provides a list of all documentation. Simply click a link to open a particular document. Documents can also be viewed from the Dashboard tool bar. Position the cursor over a tool bar heading, select the EMP Documentation tab, then move the cursor over the document you want to view and click to open that document. QIC provides a basic EWI template. Since most work instructions and forms are dependent upon the company’s functions and facilities it is the responsibility of the EMS Representative to determine if additional work instructions and forms are needed to support their own EMS. How to structure an effective document management Figure 3 - Dashboard Common Task section system is entirely up to the user, however, QIC provides its subscribers a template of an EMS Document Master List that can be utilized in the establishment of the EMS document system. Whether the subscriber chooses to use this template or to edit the QIC EMP documentation, we recommend following the documentation name and numbering schema. QIC developers have years of experience with ISO standards. Having the documentation management system follow the numbering sequence of the standard results in effective navigation (relationship) between the EMS, EMP, EWI and the EFM. To download the EMS Documentation Master List template click the Documentation Index link located on the Dashboard web page in the Common Task section. Go to the download section and select the appropriate template download.

4.0

Starting the Implementation Process

The ISO 14001 standard is comprised of the following phases: • • • • • • General Environmental Policy Planning Implementation and Operation Checking Management Review

This Quick-start Implementation Guide and associated EMPs are designed to step you through a sequence that will result in the establishment of the EMS. During this process the guide will often move freely between the various phases until all the information necessary has been documented into the product. 5

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4.1

General

Here the Standard states: The organization shall establish, document, implement, maintain and continually improve an environmental management system in accordance with the requirements of this International Standard and determine how it will fulfill these requirements. The organization shall define and document the scope of its environmental management system. QIC developed EMS 1 in support of this requirement. The user can access this document via the General link located on the Dashboard tool bar.

4.2

Environmental Policy

The standard states in part: The organization is required to establish its environmental policy and ensure that within the defined scope of its EMS it is appropriate to the nature, scale and environmental impacts of its activities, products and services. As a minimum the policy always includes a commitment to prevention of pollution, compliance with legal and regulatory requirements and continual improvement of the EMS. QIC has developed EMS 2 in support of this requirement. The user can access this document via the Environmental Policy link located on the Dashboard tool bar. Each company’s environmental policy is different depending on the nature of its operations, products and services. Fulfillment of the policy is the mechanism which drives the EMS. Whether the EMS is a success or failure will depend on its ability to achieve the policy. Each subscriber should review the example environmental policy provided to ensure it accurately meets the executive management’s approval. Should the subscriber determine the example doesn’t meet the requirements of the organization, it can be edited. To edit this example policy you must perform the following steps: • • • • From the Dashboard web page select Documentation Index in the Common Tasks section. Open the EMS 2 Environmental Policy. Scroll down to the end of the text and click on the edit button. Edit the policy and then save it. The next time the Environmental Policy tool bar is selected the updated environmental policy will be displayed.

The policy can be signed by the organization’s CEO or President and must be communicated to all persons working for or on behalf of the organization. Posting copies of the policy throughout the facility is one approach to communicating the environmental policy. A copy should also be part of the company’s Environmental Bulletin Board (refer to EMP 4.3.1 Communications). 6

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Figure 4 - Documentation Index

4.3

Planning

The planning phase is where organizations identify their Environmental Aspects (refer to EMP 3.1) and from these determines which aspects are deemed to be Significant Environmental Aspects. Significant Environmental Aspects are those that have or can have significant impact on the environment; Establish Legal and Other Requirements (refer to EMP 3.2), and Assign Objectives, Targets and Programs (refer to EMP 3.3) to fulfill the environmental policy. There are two methods for accessing these three requirements and associated EMPs; one is via the Planning link located on the Dashboard web page. The other is to use the individual links located in the Common Task section.

4.3.1 Environmental Aspects
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PAGE 8 QIC provides the user with the ability to establish and manage their environmental aspects. Refer to EMP 3.1 Environmental Aspects; this procedure provides instruction on assigning responsibilities for identifying and documenting your aspects into the QIC database.

Figure 5 - Environmental Aspects Database view

Using a team concept, defined as the EMS Team and led by the EMS Management Representative, will establish a list of activities, processes or anything else that may have an impact on the environment. These could be categorized into one of the following four groups: • • • • Air Emissions Hazardous Waste Landfill Natural Resources

For example, environmental aspects listed under the category of Air Emissions would have their “Volatile organic compounds (VOC)” noted. Another example would be any Hazardous Waste. These aspects can be identified by legal or other requirements associated with the aspect. Landfill: What is going into the dumpster and why, and could it be recycled? And Natural Resources: How is the organization managing its use of resources such as water, electricity, natural gas and so forth. Your EMS team should follow a systematic method of gathering initial assessment data from the facility. Good starting points for this task would be: • • • • • • Find all Hazardous Material Data Sheets, and identify areas of use, storage and disposal Make sure all trained and certified material handlers participate Identify all permit materials, regulated disposal materials or other controlled items Visit EPA Hazardous Waste Index http://www.epa.gov/waste/hazard/index.htm Physically inspect all areas of production, storage and disposal Gather all disposal records from responsible parties, find records of disposal invoices from A/P 8

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PAGE 9 • • Gather any records of warnings or fines from government agencies Make note of any history of spills, contaminations or complaints

Each environmental aspect entered into the database is evaluated for risk assessment, including environmental impact, its effects on humans, legal requirements, interested parties and other factors, including the ability to force the aspect into the significant category on decision of executive management. The EMS team meets and evaluates each aspect. Make sure you have all trained personnel who have an understanding of handling and disposing requirements included in this decision-making step. Monitoring, material handling and storage requirements are also stored and should an incident occur a QICWarn™ message is sent to the individuals assigned the responsibility for the environmental aspect.

4.3.2 Legal and Other Requirements
Legal and other requirements are included in the planning phase; organizations are required to systematically review all of those laws and regulations that could be relevant. This requirement is best suited for a Compliance Management System that manages the review of federal, state and local agencies and provides feedback when changes are pending that would impact your EMS. Refer to EMP 3.2 for guidance in the establishment of the organization’s Legal and Other Requirements database.

Figure 6 - Legal and Other Requirements Table view

You will need to be pro-active and make sure you have method(s) for keeping track of legal changes, permitting requirements or emission rules. Ignorance is not bliss here – this will be an area auditors will visit and re-visit.

4.3.3 Objectives, Targets and Programs
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PAGE 10 The final section of the planning phase involves the requirement for establishing, implementing and maintaining environmental objectives and targets at relevant functions and levels within the organization. Refer to EMP 3.3. Each objective and target shall have a program which includes: • • Designation of responsibility for achieving objectives and targets at relevant functions and levels of the organization, and The means and time-frame by which they are to be achieved.

Figure 7 - Objectives Database view

QIC provides the user with the ability to establish and manage their objectives and targets for establishing an objective, recording its current value, target value, target date, responsible manager, recording how the objective will be met and the method of how the objective will be measured. A graphic representation is available for management reviews. This is the section where your EMS team members enter daily, weekly or monthly monitoring values to track the objectives and target goals.

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Figure 8 - Edit (monitor) Objectives

The EMS Representative and team members can view the monitoring values in a graphical form from the Objectives table by clicking the graphing icon next to the desired objective.

Figure 9 - QIC Objectives Monitoring Aspects

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PAGE 12 Remember, each significant aspect must have a corresponding objective or target associated with it. You will need to create an objective soon after any aspect is identified as “significant.”

4.4

Implementation and Operations

The subscriber should familiarize themselves with EMS 4, accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, then opening the EMS 4 Implementation and Operations. This document describes the requirements for this phase of the standard. The following sections and their associated EMP’s instruct the subscriber on how to set up their EMS so that it is compliant with this phase.

4.4.1 Resources, Roles, Responsibility and Authority
Refer to EMS 4 for guidance in the establishment of the EMS Management Representative and team members, and how to assign responsibilities and authority. To establish or access your EMS team members go to the Dashboard web page, move the cursor over the Implementation and Operations link, then open the EMS Team Members tab and follow the steps to edit your EMS team members.

4.4.2 Competence, Training and Awareness
Competence, training and awareness processes are described in EMP 4.2, accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, then opening the EMP 4.2 Competence, Training and Awareness.

Figure 10 - Employee Training Records table

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PAGE 13 Using this documentation and the associated Employee Training Records and Competence, Training and Awareness links located on the Dashboard web page, under Implementation and Operations, the subscriber can enter a list of their employees and document any training deemed necessary for the effective implementation of the EMS. QIC offers a “QuICk” solution for entering the employees into the database by providing a QIC Training Personnel template. To download the QIC Training Personnel template, click the Documentation Index link located on the Dashboard web page in the Common Task section. Go to the download section and select the appropriate template download. Once the subscriber has loaded the template with the applicable data, e-mail it to QIC and it will be automatically installed into the database. From this point the subscriber will be responsible for maintaining the Employee Training Records. Any person who performs tasks or has the potential to cause a significant environmental impact, must have documented training records on file. The organization must provide documentation that these individuals are deemed “competent” based upon education, training or applicable experience. QIC training webinars and databases are easy to tailor so that employees or persons performing work on its behalf, such as subcontractors performing building maintenance, modifications, installation of new or used equipment, equipment maintenance and so forth, can receive the required training associated with its environmental aspects and its environmental management system, and allow for the retention of the associated records.

4.4.3 Communications
The standard requires that your organization establish, implement and maintain a procedure with regard to your environmental aspects and EMS. QIC provides a process for internal communication among the various levels and functions of the organization. As a subscriber, the EMS Management Representative is responsible for receiving, documenting and responding to relevant communications from external interested parties. The ISO 14001 standard also leaves it up to the organization to decide whether to communicate externally about its significant environmental aspects. Whether you do or don’t, you must document the decision during the initial management review of the EMS. If the decision is to communicate, you need to establish and implement a method for this external communication. It is a good practice to log and respond to external communications and log them into the QIC communications table. Communications process is described in EMP 4.3, accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, then opening the EMP 4.3 Communications.

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Figure 11 - External Communication Log

Using this documentation and the associated Communications link located on the Dashboard web page under Implementation and Operations, the subscriber can enter all communications associated with the EMS.

4.4.4 Documentation
Refer to section 3.0 of this guide and EMP 4.4 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, and then opening the EMP 4.4 Documentation for information regarding documenting your EMS.

4.4.5 Control of Documents
You must establish, implement and maintain an EMS procedure for the control of documents. Records need to be controlled in accordance with the requirements listed in the standard. QIC provides a method to ensure that our documentation is the latest revision, and is authorized and available to those who need to use it. Refer to section 3.0 of this guide and EMP 4.5 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, and then opening the EMP 4.5 Control of Documents for information regarding the control of documents associated with your EMS.

4.4.6 Operational Control
Refer to EMP 4.6 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, and then opening the EMP 4.6 Operational Control. For Operational Control, the EMS team needs to review its operations and activities for the purpose of establishing, implementing and maintaining documented procedures to control situations where their absence could be dangerous to the environment. These situations need to be controlled by any method deemed appropriate to prevent accidents and, if an accident does occur, a process needs to be in place to diminish the potential damage. Any training provided should be documented. Since the EMS team identified operational activities that could be dangerous if an accident should occur, the EMS team should established a procedure for Emergency preparedness and response. 14

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4.4.7 Emergency Preparedness and Response
Refer to EMP 4.7 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, and then opening the EMP 4.7 Emergency Preparedness and Response. QIC cannot provide a specific plan since each organization will have to establish its own based on their individual requirements; however, we do provide the subscriber with an example, entitled EMP 4.7.1 Emergency Preparedness and Response Work Instruction, which can be utilized as a guide to establishing a plan of your own. This plan documents all related activities such as when, how and who would activate the necessary response depending on the emergency situation. The plan needs to contain all of the steps to ensure swift and effective response. By following the QIC example, your organization should carry out the posting of evacuation routes through out the facility, establish spill control and provide first aid kits. The array of activities is documented and drills are scheduled on a regular basis to ensure compliance. Records are kept for all of these activities and, of course, associated employee training.

4.5

Checking

The subscriber should familiarize themselves with EMS 5, accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, then opening the EMS 5 Checking. This document describes the requirements for this phase of the standard. The following sections and their associated EMPs instruct the subscriber on how to set up their EMS so that it is compliant with this phase.

4.5.1 Monitoring and Measurement
Now that the EMS team has managed to establish the planning, operational and implementation phase of the ISO 14001 standard, you needed to establish a program that will monitor and measure, on a regular basis, the key characteristics that can have significant environmental impacts. This includes the documenting of information on monitoring performance, applicable operational controls and conformity with our environmental objectives and targets. This also includes the requirement that calibrated or verified monitoring and measurement equipment is used and maintained and associated records are retained. To establish this requirement, go to the Dashboard web page, move the cursor over the Checking link, then open the Monitoring and Measurements tab and follow the steps outlined in EMP 5.1 Monitoring and Measurements to set up this table based on your significant environmental aspects already identified or when a new aspect is added.

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Figure 12 - Monitoring Significant Aspects view

4.5.2 Evaluation of Compliance
Evaluation of compliance is closely aligned with 4.3.2 Legal and Other Requirements and the monitoring of your significant aspects. The process of evaluating compliance is divided into the following: • • • • Establishment of a compliance monitoring program Gathering relevant data and information Responding to suspected noncompliance Reporting of general compliance evaluation results to the executive management

QIC provides a table entitled Evaluation of Compliance which is accessible from the Dashboard web page. Move the cursor over the Checking link, then open the Evaluation of Compliance tab.

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Figure 13 - Evaluation of Compliance matrix

Refer to EMP 5.2 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, and then opening the EMP 5.2 Evaluation of Compliance. This table should be populated with applicable information gathered by the EMS team. As stated in section 4.3.2, organizations are required to systematically review all of those laws and regulations that could be relevant. This requirement is best suited for a Compliance Management System that manages the review of federal, ftate and local agencies and provides feedback when changes are pending that would impact your EMS.

4.5.3 Nonconformity, Corrective and Preventive Action
For this section the Standard states, in part: The organization shall establish, implement and maintain a procedure for dealing with actual and potential nonconformity(s) and for taking corrective and preventive action. Action taken shall be appropriate to magnitude of the problem and the environmental impacts encounter. The organization shall ensure that any necessary changes are made to environmental management system documentation. Nonconforming process is described in EMP 5.3 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, then opening the EMP 5.3 Nonconformity, Corrective and Preventive Action.

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Figure 14 - CAR/PAR Actions database view

QIC provides a table which is accessible from the Dashboard web page by selecting the Corrective & Preventive Actions link in the Common Tasks section. The table summarizes all of the requirements of the standard related to processing a nonconforming condition and generation of a CAR/PAR report.

4.5.4 Control of Records
For the control of records, the Standard states: The organization shall establish and maintain records as necessary to demonstrate conformity to the requirements of its environmental management system and of this International Standard, and the results achieved. The organization shall establish, implement and maintain a procedure(s) for the identification, storage, protection, retrieval, retention and disposal of records and records shall be and remain legible, identifiable and traceable. The Control of Records process is described in EMP 5.4 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, then opening the EMP 5.4 Control of Records. The subscriber shall ensure that any records which exist outside of the QIC program are controlled in accordance with the standard.

4.5.5 Internal Audits
Once per year, at minimum, the EMS must be checked to determine if the EMS procedures and instructions are being followed. This is to assure that the EMS procedure meets the requirements of the Standard. To accomplish this requirement, QIC has developed an effective internal audit program for identifying weaknesses and confirming it to be a functioning and efficient EMS. Internal audit process is described in EMP 5.5 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, then opening the EMP 5.5 Internal Audits. QIC provides our exclusive interactive Audit Plan checklist which walks you through each section of the standard and prompts you whether or not you are in compliance. The Audit Plan records the response to each answer you give to the EMS and allows you to follow up or issue a CAR/PAR or non-conformity. These 18

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PAGE 19 are accessible from the Dashboard web page by selecting the Internal EMS Audits link in the Common Tasks section.

Figure 15 - Internal Audit Plan

Internal audit results are evaluated at management review. Refer to 4.6 Management Review. Training of Internal Auditors is the responsibility of the organization. QIC Web Solutions can provide this training under separate contract: contact sales at QIC Web Solutions for more information.

4.6

Management Review

As you may recall in the establishment of the EMS policy, there was a statement regarding the continuous improvement of the EMS. The purpose of a Management Review is for the executive management to evaluate the effectiveness of its EMS and to determine if it is suitable and effective in the fulfillment of the policy and its environmental objectives. Refer to EMS 6 accessible from the Dashboard web page by selecting the Documentation Index link in the Common Tasks section, and then opening the EMS 6 Management Review. This document outlines the process necessary for the subscriber to conduct an effective management review, recording and distribution of the findings.
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QIC Web Solutions, LLC 5450 Riggins Court Suite 2A Reno, NV 89502-6500 775-291-9938 Phone 775-826-5678 Fax sales@qic-web-solutions.com

ISO 14001 – Environmental Management Solution :: Client Contact Information
Company Name: _______________________________________ Authorized Person: _____________________________________ Address: _____________________________________________ City: ____________________________ State/Province: ______ Zip/Postal Code: ________________ Country: ______________ Phone: _________________________________ Ext _______ Fax: ___________________________________ Website: _____________________________________________ US Employer Identification No.: ____-__________ Primary EPA SIC Code (this plant) ___ ___ ___ ___ EMS/QMS Location Contact Person Information: First Name: ________________ Last: ________________ Title: __________________________________________ Email: _________________________________________ Direct Phone: _________________________ Ext. ______

ISO 14001 – Environmental Management Solution :: Account Establishment Information
Plant or Facility Name: _____________________________________ Is This Facility Currently ISO 9001 Certified? [ ] Yes [ ] No Name, Title and Contact Information for Authorizing Officer: First Name: _____________________________________ Last Name: _____________________________________ Title: ___________________________________________

If yes, when does your certification expire? ___/ ___/ ___ If no, what is your target date to achieve certification? ___/ ___/ ___ Is This Facility Currently ISO 14001 Certified? [ ] Yes [ ] No If yes, when does your certification expire? ___/ ___/ ___ If no, what is your target date to achieve certification? ___/ ___/ ___

If you were recommended to QIC WEB SOLUTIONS by a representative or consultant, please provide his/her name: Rep. Name: _____________________________________

ISO 14001 – Environmental Management Solution :: Order and Payment Information
We request ___ (qty.) Location License(s) for ISO 14001 – Environmental Management Solution web program. We understand the initial fee includes one year of automatic notification (QIC-Warn™) service and telephone support up to 10 hours. We further understand that should we request on-site support or additional consulting services, such services will be additional. License Fee Schedule: 1 License ISO 14001 EMS ………… $2995.00 ea. Additional Licenses …………………… $1995.00 ea. Continued Support and Monitoring* (2 year on) Annual Support Contract Fee ….….. $ 795.00 ea./year *
nd st

Total Amount Due: $ ___________ USD [ ] Check Enclosed [ ] Credit Card [ ] Corporate Purchase Order (only with pre-approval)

Card No._________________________ Exp. __/__ Security Code: ____ (3-digits on back of card) Name On Card: _____________________________ Signature: X ________________________________

*NOTE: Annual Contracts also receive 20% discount on orders & upgrades ©2009 QIC Web Solutions, LLC. All Rights Reserved.

[All prices stated in US Dollars]

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Description: A detailed overview of the ISO 14001:2004 Standard and how to implement it quickly. Implementation guide offers details pertaining to the use of QIC Web Solutions software and explains features. Including Environmental Management System (EMS), Significant Aspects, Objectives and Targets, CAR/PAR and communications, Legal and Other Requirements.