Donald M. Goodwin
429 Williams Road
Lewisville, North Carolina 27023
Electronic mail: email@example.com
Accomplished, visionary manager with expertise in substance abuse treatment, training, case
management, long-range strategic planning, budget administration, human services, personnel
hiring and administration, supervision, counseling, and quality assurance.
Director of Quality Assurance (CQI), 04/2010 – Present
Supervisor: S. McDaniel, LCAS, CCS, 336-845-4018
Bridgeway Behavior Health, High Point, North Carolina
Design, implementation, and coordination of the organizational performance measurement,
evaluation and improvement system, for advising management of ongoing compliance with CARF
and CMS providing liaison, and survey coordination with accrediting agencies. Author and
facilitate training on best practices in substance abuse education and treatment planning.
Oversight and training for all treatment interventions including: group counseling, individual
counseling, treatment planning, assessment, screening, substance abuse education, client case
records, and policy and procedure. Investigate issues related to risk management, incidents,
client rights, safety, documentation (clinical and medical), food services, and case management
at this County facility.
Independent Member Broker, 12/2006 – 01/03/2010 (3 years)
Supervisor: Jerry Lundberg, CEO, 719.661.7168
MountainPeaks Real Estate, Inc., and McGinnis Realty, Colorado Springs, Colorado
Self employed - duties included all facets of sales; prospecting, authoring contracts,
counseling customers, preparing tax and property reports; maintaining a Colorado brokerage
license; negotiating the close of contracts; web advertising; print advertising; and adhering to a
precise business plan.
Licensed Supervisor, 05/1991-07/2006 (15 years 4 months)
Supervisor: Angel Muniz, Ph.D., CAP, Director, 786.512.1865
Miami Dade County Government, Dept. of Human Services, Miami, Florida
Licensed Supervisor for a County 150 bed COA accredited treatment facility campus that
provided four continuums of care: long and short term residential care, three-quarter way
apartments, homeless residential care, and a female court-ordered residential program.
Clinical Supervision / Case Management-
Twenty one years of experience in all facets of case management (assessment,
treatment planning, testing, referral, discharge planning, aftercare planning) working with
diverse patient populations in multidisciplinary teams, both as a clinician and a supervisor
of staff. Supervised all of the Department of Human Services, and the 11th Circuit Court,
Drug Court cases from 1992-2006.
Human Services Management-
Responsible for managing all operations and programs, specializing in veterans,
homeless, elderly, and substance abuse services or other specialized programs as
established. Recruited to provide direction and coordination of a variety of programs and
staff operations within the department: developing, proposing and implementing new or
revised policies and plans; developing budget proposals; maintaining liaison with various
community, state, Federal or local agencies; drafting grant proposals (CBDG); and
compliance with reporting requirements from various funding and departmental sources.
Possess extensive experience in CQI and preparing for audits by CARF, the Counsel On
Accreditation (COA) and Joint Commission (JCAHO).
Human Resource Management-
Superior skills negotiating and implementing changes in compensation and benefits,
group health insurance, dental insurance, pre-paid legal and childcare benefits, workers’
compensation, and multiple tax-exempt savings plans. Hired for strong leadership skills,
ability to train, direct, and manage senior and associate level staff members. Certified in
HRM with an emphasis on budgeting, training, mediating, labor laws and auditing.
Recruiting / Training-
Recruited exempt and non-exempt staff: therapists, supervisors, network technicians,
CDL drivers, clerks, and security guards for the county government. Authored
and facilitated classes in all areas of substance abuse treatment; policies and
procedures; information technology security; communication techniques; and facilitated
mandated staff training on emergency management, safety, sexual harassment, quality
assurance, ethics, and confidentiality.
Information Technology –
B.S. in Information Technology - experience with web administration; virtual private
network design; customer relationship management software; databases; mainframe/PC
software; and help desk software. Programming skills include - java script, C++, HTML,
Call Center Management and Customer Service –
Setup County call center enterprises, in collaboration with multiple public and private
entities to streamline government assistance with permits, human services, zoning, and
hurricane evacuations. Authored scripts and rating systems to evaluate and continuously
improve customer service ratings.
Disaster Management / Planning –
Disaster planning: from evacuation through all phases of a catastrophic loss, and
rebuilding physical plant and procuring assets after an emergency in the community.
Therapist, 11/1987 - 05/1991 (3 years 7 months)
South Miami Hospital Addiction Treatment Program, Miami, Florida
Supervisor: Tom Boswell, Assistant Director, 305.632.9242
Experience with case management, individual counseling, treatment planning, group
counseling, family counseling, and as an oral examiner for state certification; in a hospital-based
JCAHO accredited inpatient addiction treatment program.
Counselor, 02/1985 – 11/1987 (2 years 10 months)
Jackson Health System, Miami, FL
Recruited for outpatient case management, group, family, individual counseling, and treatment
planning in a community hospital in southern Miami Dade County, formerly Coral Reef Hospital, it
is now known as Jackson South.
BS- Bachelor of Science, IT, 2002, Barry University, Miami, Florida, Honors graduate
MS- Master of Science, Counseling, 1990, Barry University, Miami, Florida, Honors graduate
BA- Bachelor of Arts, Environmental Studies, 1987, Florida International University, Miami, FL
Florida - CAP, 1987-2007
NCSAPPB - Registered for North Carolina - LCAS
Angel Muniz, Ph.D., CAP, Department Director, Miami Dade County Government, Miami Dade
County, Florida (786) 512-1865
Michael Johnson, VP, International Marketing, Krispy Kreme, Inc., Winston-Salem, NC (336)
Tom Boswell, Consultant and private practice therapist, Miami, Florida (305) 632-9242
Lloyd Parsons, LCAS, CCS, Forsyth Behavioral, Winston-Salem, NC (336) 259-9735
Sharon McDaniel, LCAS, CCS, Director of BBH, High Pont, NC (336) 210-7487
Jerry Lundberg, Owner, Mountain Peaks Real Estate, Inc., Colorado Springs, Colorado (719)
John Moher, Managing Broker, McGinnis Real Estate, Colorado Springs, Colorado (719) 534-
Bob Hood, Director of Homeland Security, General Electric Corporation, former warden of Super
Max, Colorado Springs, Colorado (719) 867-9028
Barry Boulier, Field Application Engineer, VoSky Inc., C. Springs, Colorado (719) 290-1174
Ralph Person, Director, Community Partnership, former 11th Circuit Court judge, Miami Dade
County, Florida (305) 416-7102
David Ballain, U.S Air Force, Telecommunication / Satellite Technician, Colorado Springs,
Colorado (719) 596-4810