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Apollo GDS Guide

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					Remind Me
Apollo® Formats
Remind Me

Welcome to the Apollo® system. Remind Me provides the most popular Apollo formats and
procedures. If you are new to the Apollo system, the Get Started section guides you through
basic Apollo formats and procedures. References to online Help throughout this guide are your
key to more Apollo formats and procedures.


Contents
Get Started ................................................................................................................................................................... 3

Request Availability and Sell Flights ......................................................................................................................... 5

Fare and Schedule Display                        ..................................................................................................................................... 7

Galileo 360o Fares™ .................................................................................................................................................... 9

Required PNR Fields ................................................................................................................................................. 16

Optional PNR Fields .................................................................................................................................................. 17

Pricing Record ........................................................................................................................................................... 21

Service Fees ................................................................................................................................................................ 25

Ticketing ..................................................................................................................................................................... 26

Profiles ........................................................................................................................................................................ 27

Queues ........................................................................................................................................................................ 29

Cars ............................................................................................................................................................................. 31

Hotels .......................................................................................................................................................................... 33

Certificates and Vouchers ......................................................................................................................................... 35

Timatic ........................................................................................................................................................................ 37

Internet Products and Resources ............................................................................................................................. 37




©2008 Travelport. All rights reserved. All Travelport logos and marks as well
as all other proprietary materials depicted herein are the property of
Travelport and/or its subsidiaries.

                                                                                  HDS 11/08




Apollo Formats Remind Me, November 2008                                                                                                                                               2
Get Started
Sign On and Sign Off                                                       HELP SIGN
Sign on at your workstation                               SON/ZLS
Sign on at branch GK5                                     SON/GK5/ZLS
Sign on and override                                      SON/ZLS/HERE

Sign on at service bureau                                 SON/ZDABCLS
Emulate a pseudo city (service bureau only)               SEM/2G0B/AG
Display agent sign-on table (secondary authorizer only)   STD/ZLS
Display additional agent security options (secondary      STD/ZLS/**
authorizer only)
Sign off                                                  SOF
Navigate Work Areas                                                         HELP AAA
Move to area B                                            SB
Up                                                        MU
Down                                                      MD
Top                                                       MT
Bottom                                                    MB
Rest                                                      MR
Show current/available work areas                         OP/W*
Encode                                                                   HELP ENCODE
Airline                                                   S*AIR/US AIRWAYS
City or airport                                           S*CTY/YELLOWKNIFE
Country                                                   S*COU/BRAZIL
Hotel company                                             S*HTL/EMBASSY SUITES
Car rental company                                        S*CAR/NATIONAL
Decode                                                                   HELP DECODE
Airline                                                   S*AIR/US
City or airport                                           S*CTY/YZF
Country                                                   S*COU/BR
Hotel company                                             S*HTL/ES
Car rental company                                        S*CAR/ZL




Apollo Formats Remind Me, November 2008                                                3
News and Information                                                                   HELP
Daily briefing – U.S.                                          S*TLQ/NEWS-5JUN
Daily briefing – Canada                                        S*NEW/5JUN
Geography atlas                                                S*MAP/
Closest airport to city                                        S*MAP/OHIO-CCCC
Local time and Greenwich Mean Time                               LT
Local time in Singapore                                          LTSIN

Steps to Create and Ticket a PNR
Steps                                     Format                                       HELP
1.    Request air availability.           A17MAYYYZLON5P                          HELP AVAIL
2.    Reference sell flight.                                                       HELP SELL
      Direct flight                       01Y3
      Connecting flight (same class)      01Y1*
3.    Request opposite availability.      A*O25MAY                                HELP AVAIL
4. Reference sell return flight.                                                   HELP SELL
   Direct flight                          01Y2
   Connecting flight (different           01B1Q2
   classes)
5. Sell car, hotel, cruise, or tour.      See formats in car and hotel              HELP CAR
                                          sections.                               HELP HOTEL
                                                                                 HELP CRUISE
                                                                                   HELP TOUR
5. Price and rebook itinerary at          $BB0                                      HELP $BB
           lowest available fare.
7. Check restrictions:                                                               HELP $V
     View rules summary.                  $V:/S
     View topics by keyword               $V:/MIN+CMB
8. Enter passenger name.                  N:REYES/DIANA MS or                     HELP NAME
                                          N:REYES/PAUL/DIANA
9. Move agency phone.                     MVT/+*JANE                                HELP MV




Apollo Formats Remind Me, November 2008                                                        4
Steps                                        Format                                      HELP
10. Enter residence phone.                   P:YYZR/416 555-212                  HELP PHONE
11. Store fare.                              T:$B                                    HELP T:$B
12. Enter ticketing date.                    T:TAU/15MAY                     U.S. HELP TICKET
                                                                             Canada HELP T:T
13. Assign seats.                            9S                                    HELP SEAT
14. Enter form of payment.                   F-4427806666666661/D1211                  HELP F-
14a.Enter BSP Routing/Destination            T-*RC/91                                HELP BSP
    code. (Canada)
15. Enter Received field.                    R:ANDREW                         HELP RECEIVED
16. End transact PNR.                        E or ER                                 HELP END
    Note: ER saves and retrieves
    PNR.
17. Issue ticket.                            HB:                                     HELP HB:

Request Availability and Sell Flights
Availability                                                                       HELP AVAIL
Basic availability                                                  A25APRPHXYYZ
Date, time, carrier (maximum 3 carriers)                            A25APRPHXYYZ2P+AC
Non-stop, direct flights only                                       A25APRYEGPHX/D
Single online connections                                           A25APRPHXYYZ/SO
Flights with elapsed journey time                                   A25APRYVRLHR/J
First available flight with Q class seats with airline              A/Q/21DECMSPTPA+DL
Specific carriers (maximum 3 carriers)                              A29NOVLAXPDX+AA.AS.UA
Multi-airports (dot after city/airport to display multi-airports)   A1OCTLGA.YUL
Specific connecting city (time mandatory)                           A14SEPLAXPDX7ASFO
Choice of single connecting cities (maximum 3 cities)               A9NOVCLEHNL7AORD/DFW
Specific double connecting cities                                   A4JULORDSYD6ALAXHNL
Exclude a connecting city                                           A15UNSFORD9A-DFW+AA
Maximum allowable ground time 960 minutes                           A21JULBOSPPT7ASFOHNL960
Follow-on entry through link                                        L BD/A
Directly through link                                               L BD/A15JULYYZLHR




Apollo Formats Remind Me, November 2008                                                          5
Modify Availability                                             U.S. HELP AVAIL
                                                               CANADA HELP A*
More flights                                        A*
Previous availability screen                        A-
Original response                                   A*R
New time                                            A*3P
New date                                            A*21FEB
Opposite availability                               A*O21JUN
Last viewed response                                A*C
Non-stop/direct flights only                        A*D
Display journey time                                A*J
Specific carriers                                   A*+DL.AC
Excluding carriers                                  A*-DL.AC
All carriers                                        A*ALL
New board point                                     A*BSFO
New destination                                     A*DYHZ
Specific connecting city                            A*XYUL
Exclude connecting city                             A*X-DFW
Link follow-on for different date                   L BD/A*17DEC
Schedule Display                                                        HELP S/
Schedule with date & carrier (maximum 3 carriers)   S/8MARYYZFRA+AC+LH
Schedule from availability                          S/A
Display In-flight Service                                            HELP *SVC
From availability, F class, line 1                  *SVCF1
For all booked segments                             *SVC
For segment 1                                       *SVC1
View Itinerary Times                                                   HELP VIT
Current date                                        VITAC886
Specific date                                       VITUA761/15OCT
Flight Information                                                  HELP FLIFO
Current date                                        F:AC880
Specific date                                       F:CX829/30SEP




Apollo Formats Remind Me, November 2008                                           6
Sell Flights                                                                         HELP SELL
2 seats in first class from line 3                                02F3
3 seats, different classes from lines 1 and 2                     03Q1V2
3 seats, same class from lines 1 and 2                            03Q1*
ARNK (arrival unknown)                                            Y
Direct sell                                                       0KL642J7DECYYZAMSNN2
Open segment                                                      0UAOPENFORDLGANO2
Passive sell line 2                                               01B2GK
Move Segments/Change Flights/Cancel Flights                                          HELP SELL
Insert after segment 3                                            /3
Insert surface segment after segment 2                            /2+Y
Move segment 4 after segment 2                                    /2/4
Cancel segment                                                    X6
Cancel segments 4 and 5                                           X4+5
Cancel segments 2 through 5                                       X2-5
Cancel itinerary                                                  XI
Cancel air segments                                               XA
Cancel segment 1 and reference sell new flight                    X1/01Y2
Cancel segment 4 and sell new date                                X4/026DEC
Cancel itinerary and book same flights in Q class                 XI/0Q
Change segment 4 status to HK                                     .4HK
Change segment status of itinerary to HK                          .IHK
Delete passive segments without sending message to carrier        .IXK or .2+4XK

Fare and Schedule Display                                                               HELP FSD
Fare & Schedule Display (FSD) provides a combination of flight availability and corresponding
fares. It applies only to normal and excursion (NLX) fares within U.S., Canada, Puerto Rico,
and U.S. Virgin Islands.

Fare and Schedule Display Basic Format
A 25JANLAXTPA

Availability Modifiers with FSD                                                     HELP AVAIL
All availability modifiers and variations may be used except: double online, double interline,
specific flight, first available, and availability from $D.




Apollo Formats Remind Me, November 2008                                                          7
Pricing Modifiers with FSD                                                              HELP A
Pricing modifiers override Apollo fare quote assumptions. A colon (:) precedes the first pricing
modifier. The following pricing modifiers follow the basic format and any availability modifiers.
Return date and validate min/max stay                          :R31OCT
One way fares only                                             :OW
Specific booking class                                         :-Y
Base fares without U.S. Transportation tax                     :/B
Format Examples
Formats beginning with A include basic format, optional availability modifiers, and optional
pricing modifiers in that order.
Today’s date, return date                                 A YYCORD:R14FEB
Departure date, carrier, return date                           A 24JANYYCORD+AA:R10FEB
Today’s date, direct flights, return date, booking class       A DENDTW/D:R18NOV-Q
Departure date, connecting city, one way, base fares           A 1JANDENDTW8ASTL:OW/B
Departure date, assumed departure city, one way, no            A 21OCTTPA:OWPE0
penalty fares

Shortcut Formats
Shortcut formats beginning with A* modify the previous entry. They may include availability
modifiers or pricing modifiers, but not both.
New departure city                                             A*BYEG
Opposite availability                                          A*O
Note: Assumes same day return unless original request
contains :R(date) modifier.
Opposite availability for specific date                        A*O18DEC
Note: Overrides date in :R(date) modifier in original
request.
Return date, base fares                                        A*:R21JUN/B
One way fares, class                                           A*:OW-F




Apollo Formats Remind Me, November 2008                                                             8
Galileo 360o Fares™
The Galileo 360o Fares™ product displays fares and prices itineraries. Formats apply to both
North American fares within U.S., Canada, Puerto Rico, and U.S. Virgin Islands (NAFQ), and
international fares (IFQ) unless specified.

This section shows you how to access Galileo 360o Fares™:
• From a tariff display.
• To price an air itinerary.
• To store a fare quote in the PNR.

Tariff Display                                                                      HELP $D
Basic tariff                                                 $DATLORD2OCT
Travel date and carrier                                      $DYVRYEG2OCT+WS
Travel and ticketing dates                                   $DCPHSEA11MART21FEB
Validated for dates and carrier                              $DYULCDGV18DEC12JAN+AF
With most surcharges                                         $DYHZYWG/Q
Today’s date, children’s fares for specific carrier          $DORDPIT-NXC+US
Travel date in Neutral Units of Construction (NUCs)          $DAMSHKG25APR:NUC
Travel date, round trip only                                 $DMIASJU3MAY:RT
Historical fares (carrier and year required)                 $DABQIAD1FEB07+AA
From carrier through link                                    L DL/$DABQIAD11AUG
Last tariff display                                          *$D
From line 3 of availability, one-way only                    $DL3:OW
From line 1 of availability with normal adult fares          $DL1-NLA
Availability from line 2 of tariff display (NAFQ)            A$L2




Apollo Formats Remind Me, November 2008                                                        9
Modify a Tariff Display                                                            HELP $D
Specific carrier                                                $D+CO
All carriers                                                    $D+ALL
New fare category                                               $D-5 or $D-NLA
Companion fares                                                 $D-CMP
New board point                                                 $DBYVR
New destination point                                           $DDCLE
NUC values                                                      $D:NUC
New departure date                                              $D17OCT
Note: Changes return date on a validated tariff.
New ticket date                                                 $DT28NOV
New fare type (Y)                                               $D Y
Reverse order (high to low)                                     $D:X
                                                                                   HELP $V
Display Rules, Routes, Mileage, Tax, and Booking
                                                                                  HELP $LR
Class from Tariff                                                                 HELP $LM
                                                                                  HELP $LB
Rules menu for fare on line 5                                   $V5
Rules summary for fare on line 4                                $V4/S
Rule application including rule number and tariff for fare on   $V2/APP
line 2
Rule categories by keyword for fare on line 3                   $V3/STP+TRF+CMB
All discount categories for fare on line 3                      $V3/DISC
All date categories for fare on line 3                          $V3/DATE
All categories from menu                                        $V/ALL
Last rule response                                              *$V
Routing for fare on line 3                                      $LR3
Last routing                                                    *$LR
Mileage surcharge bands from line 2                             $LM2
Primary booking code for fare on line 6                         $LB6
Secondary booking code for Lufthansa for fare on line 4         $LB4/LH
Fare details for fare on line 2                                 FD2
Tax breakdown for fare on line 3 (NAFQ)                         $T3




Apollo Formats Remind Me, November 2008                                                  10
Price Itinerary as Booked                                                                HELP $B
All passengers as booked                                      $B
Redisplay $B response                                         *$B
Price Itinerary at Best Buy                                                            HELP $BB
Lowest available fare                                         $BB
Lowest available fare and rebook                              $BB0
Lowest fare regardless of availability                        $BBA
Fare as booked compared to lowest available fare              $BBC
Fare if booked today                                          $BBT
Redisplay $BB response                                        *$BB
Galileo Optimal ShoppingSM                                                           HELP SHOP
Price itinerary at lowest available fare and suggest          FS
alternate itineraries and pricing options
Direct and non-stop only                                      FS//D
Price as if booked in F class cabin                           FS// F
Segment select, specific airlines and cabin class             FSS1//+UA.AA/ F
Pricing Modifiers                                                                      HELP MOD
Name Select (N)                                                                      HELP MODN
First Name field only                                         $BN1
First Name field, second passenger                            $BN1-2
First Name field, second passenger and third Name field,      $BN1-2+3-1
first passenger
Passenger Type Code (*)                                                               HELP MOD*
PTCs vary by airline and fare. Find the airline’s PTC below the fare in the tariff display.
Military fare                                                 $B*MIL
Government fare only                                          $B**GVT
Note: Double asterisks (**) force price at PTC fare even
if lower fares apply.
First Name field, second passenger child age 11               $BN1+2*C11
Senior age 65                                                 $B*SRC65
Confirmed youth fare age 17                                   $B*YTH17
First Name field adult, second Name field Infant with         $BN1+2*INS
seat




Apollo Formats Remind Me, November 2008                                                        11
Passenger Type Code (*)                                                       HELP MOD*
                                                                                HELP PTC
First Name field, first passenger at CMA companion fare;   $BN1-1*CMA+1-2*CMP
and first Name field, second passenger at CMP
companion fare
Second Name field, first passenger at CMA companion        $BN2-1*CMA+2-2*A65
fare; and second Name field, second passenger at
companion fare with age requirement
25% discount off published base price                      $B*DP25
$25.00 discount off published base price                   $B*DF25
$50.00 off published total price (U.S.)                    $B*DFT50
Display list of Passenger Type Codes                       PTC
Decode a Passenger Type Code                               PTC/YSB
Display list of child Passenger Type Codes                 PTD/CHILD
Segment Select (S)                                                         HELP SEGMENT
Segment 3 only                                             $BS3
Segments 1 and 3 through 5                                 $BS1+3*5
All segments (including waitlists)                         $BSALL
Stopover (SO)                                                                HELP MODO
Segment 3 as a stopover boardpoint                         $BSO3
Segments 2 and 4 as stopovers                              $BSO2+4

Connection (X)                                                               HELP MODX
Segment 4 as a connection boardpoint                       $BX4
Segments 2 and 4 as connections                            $BX2+4

Booking Identification Code (.)                                                 HELP BIC
All segments as if sold in F class                         $B.F
Segment 2 sold in C class and 3 sold in J class            $BS2.C+3.J

Future Ticketing Date (:date)                                                 HELP MOD:
With future ticketing date                                 $B:15SEP
                                                                              HELP MODT
Tax Exempt (:TE)
All taxes                                                  $B:TE
APHIS tax                                                  $B:TE-XA
Tax codes SQ and XG                                        $B:TE-SQ.XG
Taxes for Germany and France                               $B:TE-DE*.FR*


Apollo Formats Remind Me, November 2008                                                12
Penalty/Advance Purchase/Stay                                                 HELP MODP
No penalty                                                $BPE0   or    $BBPE0
No Advance purchase                                       $BAP    or    $BBAP
No Minimum/maximum stay                                   $BMM    or    $BBMM
No Advance purchase, stay, or penalty                     $BNR    or    $BBNR
Ticket Identification Code (--)                                           U.S.  HELP TIC
                                                                       CANADA HELP MOD--
Ticket identification code (XXXX)                         $B--XXXX
Fare Identification Code ( )                                                  HELP MOD
All segments at fare basis BE14NR                         $B BE14NR
Segments 1 and 2 at fare basis YCO and segment 3 at       $BS1*2 YCO+3 QENR
QENR
Combine Pricing Modifiers                                                      HELP MOD
Note: Select names before selecting segments.
First Name field, first passenger as booked and first     $BN1-1+1-2*DP25
Name field, second passenger with a 25% discount off
base fare
Second Name field, second passenger, segments 1 and       $BN2-2/S1+2*3.B+4
4 as booked, and segments 2 and 3 as if sold in B class
Display Rules and Routes from Fare Quote
Note: Display fare components first (FQN), and then                        U.S. HELP FQN
display the rule (FN1) or route (FR1).                                  CANADA HELP INTR
Fare components of fare quote                             FQN
Fare components of second passenger type                  FQN2
Rules menu, fare component 4                              FN4
Rules summary, fare component 1                           FN1/S
Rules for fare component 3, combinations and changes      FN3/CMB+CHG
Rues for fare component 2, discounts and dates            FN2/DISC+DATE
Route for fare component 2                                FR2

                                                                                HELP $V:
Note: $V: checks rule of most restrictive fare.
Rules for a fare quote                                    $V:
Rules summary for a fare quote                            $V:/S
Specific rule topics from a summary (max. 3)              $V:/FLT+CHG
Date rule topics from a fare quote                        $V:/DATE
Routing for fare on segment 3                             $LRS3



Apollo Formats Remind Me, November 2008                                                  13
Store Fare Quote                                                            HELP T:$B
All passengers, all segments                          T:$B
All passengers, segments 1 and 2                      T:$BS1+2
Name field 1, all segments                            T:$BN1
Senior fare only                                      T:$B**SRC65
Ticketing Modifiers                                                     U.S. HELP MOD
                                                                    CANADA HELP MODD
Commission (Z)                                                         U.S. HELP MOD
                                                                    CANADA HELP MODZ
As percentage                                         T:$BZ0
As dollar amount - U.S.                               T:$BZ$15.00
As dollar amount – Canada (no decimals)               T:$BZ$1500
Form of Payment (F)                                                    U.S. HELP MOD
                                                                    CANADA HELP MODF
Cash                                                  T:$BFS
Check/cheque                                          T:$BFCK
Credit card number and expiration                     T:$BFVI4427806666666661+D1211

Carrier Override (C)                                                    U.S. HELP MOD
                                                                    CANADA HELP MODC
United as validating carrier                          T:$BCUA
Tour Number (IT)                                                       U.S. HELP MOD
                                                                    CANADA HELP MODI
Tour number on ticket                                 T:$BITCPCRH
Generic (G)                                                             U.S. HELP MOD
                                                                    CANADA HELP MODG
Endorsement box                                       T:$BGEBVALID US ONLY
Ticket designator                                     T:$BGTD5432
Note: When ticket designator appears below fare in
tariff display, it automatically appears on ticket.
Endorsement box and ticket designator                 T:$BGEBVALID AA ONLY+TD5432
Baggage allowance (Canada)                            HHPRGBG2PC
Tax exempt (all taxes)                                T:$BGTE
Tax exempt (UK tax code)                              T:$BGTE-UK
Separate itinerary/invoice for each passenger         T:$BGIS
Not valid before and after dates                      T:$BNVB18JAN/NVA16MAR



Apollo Formats Remind Me, November 2008                                               14
Device (D)                                                               U.S. HELP MOD
                                                                     CANADA HELP MODD
Issue itinerary/invoice only                          HB:DID
Itinerary only                                        HBDID/GIN
Separate invoice                                      HB:DID/GIS
Issue ticket only                                     HB:DTD
Issue to accounting device only (no cc authorization) HB:DAD
Change Stored Fare Quote                                                       HELP T:$B
Change stored fare (include all modifiers when        C:T:$BN1-1/S1+2
modifying pricing modifiers)
Add ticket designator to stored fare                  C:T:/GTD1234
Verify stored fare                                    T:V
Retain stored fare (inhibits ticketing)               T:R
Issue Itinerary                                                        U.S. HELP ITIN
                                                      CANADA S*PRO/TICKET-ITINERARY
With no dollar amount                                 HBDID/GIN
With dollar amount                                    HB:DID/GID
With no itinerary remarks                             HB:SRNONE
With 0.00 dollar amount for air/taxes                 HBDID/GIF
With AUX segments (no price for AUX segments)         HB:SX*A
For car, hotel, tour segments only                    HB:SNONE/DAD
With waitlist segment 1 (no price for waitlist        HB:SL1
segment)
Currency Conversion                                                     HELP CURRENCY
Display IATA rate of exchange (ROE) for Hong          FZIHKD
Kong dollars
Convert NUCs to Australian dollars                    FZINUC120.00AUD
Convert euros to NUCs for sale date                   FZIEUR290.00NUC/1JUL08
Display bank selling rate for euros against own       FZSEUR
currency
Convert Japanese yen at bank selling rate to Great    FZSJPY320.00GBP
Britain pounds (rounded off)
Convert US dollars at bank selling rate to Canadian   FZSUSD550.00CAD/U
dollars (unrounded)




Apollo Formats Remind Me, November 2008                                                15
Currency Conversion                                                  HELP CURRENCY
Convert fare on line 3 to own currency             FZS3
View currency code list                            S*CUR/
International Tax                                                         HELP TAX
For all countries                                  $TAX
By two-letter country code                         $TAX-DE
By full name of country                            $TAX-GERMANY
Mileage                                                                   HELP $LM
Simple ticketed point mileage (TPM) and maximum    $LMMIA/MAD/BCN
permitted mileage (MPM) display
Detailed TPM and MPM display                       $LM/MIA/MAD/BCN
Required PNR Fields                                                       HELP PNR

Name Field                                                                  HELP N:
Add Name field                               N:POETA/DOMINIC MR/SUSAN MRS
Add Name with Name field remarks             N:LEVIN/ANITA MS*37157
Add Name field with Passenger Type Code in   N:POTTER/HARRY MSTR*P-C09
Name field remarks
Add infant without seat Name field with      N:I/EAGEN/KATY MS*12JAN08
mandatory birth date in Name field remarks
Add Name field remarks                       C:N:*37157
Change second Name field                     C:2N:MATSUDA/KOJI DR
Display Name field                           *N
Phone Field                                                                 HELP P:
Move agency phone and add agent name         MVT/+*JANE
Move Business file and add name              MVT/ACME/+*JANE
Move Personal file and add name              MVT/ACME-SMITH/+*JANE
Add residence and business phones            P:CHIR/312-555-1234/B847-555-4405
Insert new phone after 1st Phone field       /1P:YVRH/604 555-0940X7432
Change third Phone field                     C:3P:MSYR/504 555-1357
Delete second Phone field                    C:2P:
Display Phone fields                         *PP
E-mail Address                                                             HELP EM
Add e-mail address (// replaces @)           P:YYZE/JOE.LEE//ACME.COM
Send itinerary to first e-mail address       R:P+EM



Apollo Formats Remind Me, November 2008                                           16
Ticketing Field                                                     U.S. HELP PNR–TICKET
                                                                         CANADA HELP T:T
Add Ticketing field                                 T:TAU/18DEC
Show PNR as ticketed                                T:T/
Date, queues, and queue category placement          T:TAU/9JUL/1JULQ7*CCT
Change ticketing date                               C:T:TAU/12JAN
Display Ticketing field                             *T
Received Field                                                                     HELP R:
Add Received field                                  R:LAURA
Change Received field                               C:R:CARL
Delete Received field                               C:R:
Display Received field                              *C or *H

Optional PNR Fields
Form of Payment                                                             U.S. HELP FOP
                                                                          CANADA HELP F-
Add credit card form of payment                     F-VI4427806666666661/D1211
Add check form of payment                           F-CK
Change form of payment to cash                      C:F-S
Delete form of payment                              C:F-
Credit Verification                                                                HELP JV
Display credit cards that Delta accepts             DT/AAR/DIS-DL
Get credit card authorization                       JVVI4427806666666661/T139.00
Validate that plating carrier accepts credit card   JVVI4427806666666661/T139.00/1211/MAA
and get authorization
Verify credit card number                           JVVI4427806666666661/V1.00
Address/Delivery                                                                   HELP W-
                                                                                   HELP D-
Add customer address                                W-DR SMITH 123 OAK ST WINNIPEG
                                                    MB Z/R2C3D4
Change second line of Address field                 C:W-2 1124 OAK ST
Add a line to Address field                         C:W-/2 SUITE 750
Display Address field                               *PW
Add delivery address                                D-DR SMITH 123 OAK ST WINNIPEG
                                                    MB /R2C3D4
Display Delivery field                              *PD



Apollo Formats Remind Me, November 2008                                                  17
Frequent Flyer                                                                HELP MP*
Add frequent flyer number                           MP*AC123456789
Add frequent flyer number for second Name field     MPN2*US1234567
Cross accrual table for Air France                  MAT/D/AF
Add frequent flyer number and accrue miles on       MP* AC123456789
partner airline
Transfer points from stored frequent flyer number   MP* UA
Delete frequent flyer number                        MP/X/*DL or MP/X/*ALL
Display frequent flyer number                       *MP
Seat Assignment                                                             HELP SEATS
Request window                                      9S
Request aisle                                       9S/A
Request specific seats for segment 1                9S/S1/23AB
View seat map for segment 1                         9V/S1
View seat map (no PNR)                              9V/BA92J5DECYYZLHR
Cancel seats for segment 1                          9X/S1
Cancel all seats                                    9X
Change seat for segment 4                           9C/S4/7A*9C
Display seat assignment                             9D
PNR Remarks                                                                   HELP   :5
Add remark                                           :5REQUEST CTC IN LONDON
Add qualified remark                                 :5C/AVIS ID 12345
Add remark tagged for PNR history                    :5H CALL AFTER 5PM
Change second remark                                C:2 :5H/NN HTL IN PAR
Insert after first remark                           /1 :5CALL AFTER 5PM
Delete fourth remark                                C:4 :5
Display PNR remarks                                 *PR
Display PNR remarks with qualifier C                *PRC
Display PNR remarks with multiple qualifiers        *PRC/H
Other Service Information (OSI)                                               HELP OSI
Add OSI                                              :3OSI YY PSGR IS 95
Delete second OSI field                             C:2 :3
Display OSI fields                                  *PO



Apollo Formats Remind Me, November 2008                                               18
Special Service Request (SSR)                                              HELP SSR
Add SSR (wheelchair)                              :3WCHR
Add SSR (vegetarian meal) for Name field 1        :3VGMLN1
Add SSR for Name field 2, segments 1 and 2        :3WCHRN2/S1+2
Send ticket numbers to airline                    :3TKNM/0141234567890
Cancel second SSR (status NN)                    C:2 :3.IX
Cancel fourth SSR (status KK or HK)              C:4 :3.XX
Display SSR fields                               *PS
Itinerary Remarks                                                 U.S. HELP PNR-ITIN
                                                                  CANADA HELP ITIN
Add unassociated remark to bottom of itinerary   RMU:HAVE A NICE TRIP
Add associated remark after segment 3            RMA3:SEATS RESTRICTED
Change second remark                             RMC:2:DOMESTIC TERMINAL
Insert after remark 2                            RM/2:CHECK IN 2 HOURS AHEAD
Insert after unassociated remark 2               RM/2U:BON VOYAGE
Delete third and sixth remarks                   RMC:3+6
Display itinerary remarks                        RM*
Ticketing Remarks                                               U.S./CANADA HELP T-
                                                                 CANADA HELP BSP
Add account number to PNR                        T-CA-01 600
Add booking agent                                T-BA-37
Add agent name                                   T-FA-JILL
Add service fee remark                           T-SVF-15.00
Add routing code (Canada)                        T-G*RC/91
Change 2nd routing code (Canada)                 C:2T-G*RC/92
PNR Instructions (Postscript)                                               HELP PS
Add postscript/PNR instruction                   PS-CALL BEFORE TICKETING
Change postscript                                C:PS-OK TO ISSUE TICKET
Delete postscript                                C:PS-
Claim PNR                                                                HELP CLAIM
Display PNR by record locator                    L AC/*RDMCQP
Display PNR by flight/date/name                  L AC/*AC416/2MAR-JONES
Display PNR from name list                       L CO/*3
Claim PNR                                        L AC/C


Apollo Formats Remind Me, November 2008                                            19
Divide PNR                                                                    HELP DIVIDE
Divide Name field 2                                        DN2
Note:     Update ATFQ field if necessary, add Received Field.
File record                                                F
Note:     Update ATFQ field if necessary, add Received Field.
End transact                                               E
End Transact a PNR                                                              HELP END
End transact                                               E
End transact and retrieve                                  ER
Ignore a PNR                                                                 HELP IGNORE
Ignore                                                     I
Ignore and retrieve                                        IR
Retrieve PNR                                                                HELP RETRIEVE
Last name                                                  **-DRELIOS
Travel date and last name                                  **4SEP-DRAPER
Any branch office and last name                            **B-OLSEN
Specific branch and last name                              **GK5-OLSEN
Record locator                                             *GH3ADJ
Flight, date, board point, and name                        *AC73/29AUGYVR-LIU
Second PNR from list                                       *2
Redisplay similar name list                                *L
All PNRs starting with letter S                            **-S*
Display                                                                      HELP DISPLAY
PNR                                                        *R
Itinerary, air, car, hotel                                 *I *IA *IC *IH
Passenger data                                             *P
History                                                    *H
Display Electronic Ticket File                                     U.S. HELP ETKT–DISPLAY
                                                                          CANADA HELP VT
Electronic ticket file                                     *HTE
Fill-in format                                             *TE
From similar ticket list                                   *TE2
Electronic ticket file with ticket number                  *TE/00120167899801




Apollo Formats Remind Me, November 2008                                                 20
Repeat PNR Data                                                                HELP REPEAT
Note: Enter Received field before doing any of the
following entries.
Repeat all customer data, all segments                      REALLSALL
Repeat all customer data                                    REALL
Repeat all segments                                         RESALL
Repeat segment 1–3 and 5                                    RES1-3*5
Repeat itinerary and change number of passengers to 2       RESALL/2
Calculator                                                                       HELP CALC
Also see the Calculator on the Companions menu.
Add                                                         XX121.00+67.00
Subtract                                                    XX80.18-14.69
Multiply                                                    XX43*.33
Divide                                                      XX872.00/26
Add time                                                    XX1:30+1:17

Pricing Record                                                                   HELP PRICE
Build a pricing record when Apollo does not automatically price an itinerary. Pricing records
consist of four possible fill-in format screens:
• Name/itinerary ($NME)
• Tax breakdown ($TA)
• U.S. flight segment tax breakdown ($ZP)
• Fare construction ($FC)
This section includes procedures and formats for completing a pricing record.
Note: Complete the required PNR fields--Name, Phone, Ticketing, Received, Routing Code
(Canada), and all itinerary items including car, hotel, retention lines, service fees, before
building a pricing record.
Pricing Record Steps                                                  U.S.      HELP STEPS-HHPR
                                                                 CANADA S*PRO/TICKET-HHPR
1.   Request pricing record fill-in format.
2.   Complete name/itinerary screen.
3.   Complete tax breakdown screen, if applicable.
4.   Complete U.S. flight segment tax breakdown screen, if applicable.
5.   Store pricing record.
6.   Complete fare construction screen, if applicable.
7.   Enable ticketing and end transact.




Apollo Formats Remind Me, November 2008                                                         21
Step 1: Request Pricing Record Fill-in Format                        U.S. HELP $NME
                                                           CANADA S*PRO/TICKET-HHPR
All passengers                                         HHPR
All passengers with 0% commission                      HHPRZ0
First Name field with carrier (DL) override and        HHPRN1/CDL/Z$25.00
$25.00 commission
Second Name field, first passenger, 5%                 HHPRN2-1/Z5/GTD1234
commission, and ticket designator 1234
All passengers, baggage allowance 2PC (Canada)         HHPRGBG2PC
All passengers with 0% commission, baggage             HHPRZ0/GBG2PC
allowance 2PC (Canada)
First Name field with carrier (AA) override, $25.00    HHPRN1/CAA/Z$2500/GBG2PC
commission, and baggage allowance 2PC
(Canada)
Second Name field, first passenger, 5%                 HHPRN2-1/Z5/GTD1234
commission, ticket designator 1234, baggage            +BG2PC+EBVALID ON
allowance 2PC, and endorsement box (Canada)            LH ONLY
Step 2: Complete Name/Itinerary Screen                                   U.S. HELP HHPR-NAME
                                                                 CANADA S*PRO/TICKET-HHPR
After requesting a pricing record, the name/itinerary fill-in screen appears. Follow these steps to
complete it.
1. Tab to each field and fill in the required information. Refer to the following table to complete
   the fields.
Field:                  Description:
F/B                    Fare basis code for each segment.
VALUE                  Base value of local or through fare. For connections, type 0.00 for initial
                       segment(s). For fares including surcharges or quoted in NUC, leave
                       value blank and request a fare construction.
NVB/NVA                Not valid before and not valid after dates.
FARE                   Total base fare of ticket including surcharges in selling currency of
                       country of origin.
                       • First set of 3 dots is default currency code.
                       • Second set of 8 dots is for base fare amount. Type amount (e.g.
                          264.00), or type B for base fare (only if amounts appear in VALUE
                          fields).
DO TAXES               Enter:
APPLY?                 • Y if taxes apply.
                          Note: After completing this screen, tax breakdown screen appears.
                       • N if taxes don’t apply.




Apollo Formats Remind Me, November 2008                                                          22
   Field:              Description:
   EQUIV FARE          Equivalent fare. Complete this field when payment is not made in selling
                       currency of country of origin.
                       • First set of 3 dots is for currency code.
                       • Second set of 8 dots is for base fare amount.
   COMM                Commission. Z modifier defines commission or you can enter amount.
                       For:                U.S. enter:    Canada enter:
                       Dollar amount       $26.40         $2640 (no decimal)
                       Percentage amount 5.00/            5.00/
   F CONST             Fare construction identifier. To manually enter linear fare construction
                       data, type Y.
                       Note: After storing pricing record, fare construction screen appears.
                       To allow Apollo to automatically fill in data, leave blank (only if amounts
                       appear in VALUE field.)
   TD                  Ticket designator. GTD modifier can define ticket designator or you can
                       enter it here.
   DO YC/XY            Reminder appearing on pricing records.
   TAXES APPLY?

2. After completing appropriate fields, tab to BOOK and press Enter.
   • If you typed Y in DO TAXES APPLY field, tax breakdown screen appears. Go to “Step 3:
       Complete a Tax Breakdown Screen”.
   • If you typed N in DO TAXES APPLY field, an asterisk (*) appears. Go to “Step 5: Store
       Pricing Record”.

Step 3: Complete Tax Breakdown Screen                                 U.S. HELP HHPR-TAX
                                                               CANADA S*PRO/TICKET-HHPR
Follow these steps to complete the tax breakdown screen.
1. Tab to each field and fill in the required information. Refer to the following table to complete
   the fields.
Field:              Description:
TTL                 Total ticket value including base and tax.
                    • To manually enter, type in amount.
                    • To allow Apollo to automatically fill in, leave blank.
ROE                 IATA rate of exchange used to convert total NUC amount into selling
                    currency. (Optional)
T1, T2, T3…         Tax amount and code. (Minimum 1 tax)
                    • First set of dots is for tax amount.
                       Note: If tax is exempt, type E here.
                    • Second set of dots is for tax code.




Apollo Formats Remind Me, November 2008                                                              23
 Field:              Description:
 U.S. PSGR           When a PFC code (XF) is entered in a tax field, fill in applicable 3-letter
 FACILITY            airport codes and amounts in USD.
 CHARGES
2. After completing the appropriate fields, press Enter.
   • If you entered a ZP code in the tax breakdown screen, the U.S. flight segment tax
      breakdown screen appears. Go to “Step 4: Complete a U.S. Flight Segment Tax
      Breakdown Screen”.
   • If you did not enter a ZP code in the tax breakdown screen, an asterisk (*) appears. Go to
      “Step 5: Store Pricing Record”.
 Step 4: Complete U.S. Flight Segment Tax                                   U.S. HELP HHPR-TAX
 Breakdown Screen                                               CANADA S*PRO/TICKET-HHPR
 Tab to each applicable airport field, type the airport code, the dollar and cents amount for that
 airport, and press Enter. An asterisk (*) appears.

 Step 5: Store Pricing Record                                        U.S. HELP HHPR-STEPS
                                                                CANADA S*PRO/TICKET-HHPR
 Single passenger                          HBT
 Multiple passengers using same fare       HBTA
  • If you typed Y in the F CONST field of the name/itinerary screen, the fare construction
    screen appears. Go to “Step 6: Complete Fare Construction Screen”.
  • If you left the F CONST field blank, the system responds with an asterisk. Go to “Step 7:
    Enable Ticketing”.

 Step 6: Complete Fare Construction Screen                         U.S. HELP HHPR-FARE
                                                             CANADA S*PRO/TICKET-HHPR
 Follow these steps to complete the fare construction screen.
 1. Tab to each field and fill in the required information. Refer to the following table to complete
    the fields.
 Field:                 Description:
 FC                     Freeform area to complete linear fare construction.
                        Note: Use linear data at bottom of this screen as a guide.
 End                    Breakdown of tax data automatically appears here, if present. Tax data
                        may be changed only from tax breakdown screen.
 2. Tab to the end of the last dotted line and press Enter. The system responds with the
    message PRICING RECORD ADDED.




 Apollo Formats Remind Me, November 2008                                                           24
Step 7: Enable Ticketing and End Transact                               U.S. HELP HHPR-FARE
                                                              CANADA S*PRO/TICKET-HHPR
Follow these steps to enable Apollo to use the pricing record for ticketing and to store the PNR.
1. To enable ticketing, type T:OK and press Enter.
2. To end transact the PNR type E and press Enter.
Display Pricing Record Screens                                 U.S. HELP HHPR-DISPLAY
                                                            CANADA S*PRO/TICKET-HHPR
Name/itinerary screen before end transact                $NME
Name/itinerary screen for the first passenger from a     $NME1
single ATFQ field
Name/itinerary screen for the first passenger from       $NME1/2
second ATFQ field
More of name/itinerary screen                            $MD or $MU
Tax breakdown screen before end transact                 $TA
Tax breakdown screen for second passenger from a         $TA2
single ATFQ field
U.S. flight segment tax breakdown screen before end      $ZP
transact
Fare construction screen for second passenger from       $FC2/1
first ATFQ field
Cancel Pricing Record                                          U.S. HELP HHPR-CANCEL
                                                            CANADA S*PRO/TICKET-HHPR
All pricing records                                      XPR
Second pricing record                                    XPR2
Third and fourth pricing records                         XPR3+4


Service Fees
Issue a Service Fee – U.S.                                                             HELP SF
Use PNR name & FOP – with PQ tax                SF$10.00
Use PNR FOP                                     SF$10.00/N-RUIZ.LUIS
Use PNR name and FOP - manual approval          SF$7.00/F+*54321
Issue a Service Fee – Canada                                                           HELP SF
Canadian agencies must include taxes.
Use PNR name & FOP – with PQ tax                SF$10.00/T1-0.60XG/T2-0.75XQ
Use PNR FOP – with NB, NS, NL tax               SF$10.00/N-RUIZ.LUIS/T1-1.40RC
Use PNR name and FOP - manual approval          SF$10.00/F+*54321/T1-0.60XG
– with tax for the rest of Canada



Apollo Formats Remind Me, November 2008                                                         25
Ticketing
Issue Tickets                                                           U.S. HELP TICKET
                                                                        CANADA HELP VT
Ticket & itinerary/invoice reading stored      HB:
fare in ATFQ and using carrier ticket
default
Ticket & itinerary/invoice for 2nd ATFQ        HB2:
field
Validate e-ticketing for current itinerary     DT/ETE
List of e-ticketing participants in Apollo     DTET
E-ticketing interline agreement for specific   DT/IAT/DISAA
carrier (AA)
Display Support Document Print Table                                     U.S. HELP HMET
                                                                        CANADA HELP VT
Display for your office                        HMET
Display for branch (2G0B)                      HMET/2G0B
Display to customize in English local          HMET/EN
(authorizers only)
Display to customize in French local           HMET/FR
(authorizers only)
Display log of ticket number range             DTLD
assigned
Exchange/Refund/Void/Spoil Ticket                                         U.S. HELP VOID
                                                                        CANADA HELP VT
Exchange to paper ticket from ATFQ (US         HB:FEX0141234567890/PT
only)
Exchange to electronic ticket from ATFQ        HB:FEX0141234567890
Request refund authorization from ticket       HBRF0141234567890
record
Void current date of issue                     RRVO/0141234567890
Void previous day (US only)                    RRVO/0141234567890/15MAY
Spoil single ticket                            RRSP/1234567890
Spoil conjunction ticket                       RRSP/1234567890-891




Apollo Formats Remind Me, November 2008                                                26
Fallback and Recovery                               U.S. HELP FALLBACK AND RECOVERY
                                                                    CANADA HELP VT:
Display first agent coupon in demand sent             HQB/AGT/DS
Retransmit displayed coupon from demand sent          HQNN
Print all support documents from carrier database     HBSD0141234567890
(Canada)

Document Activity Report™ (DAR™)                                               HELP DAR

Display Report
Today’s date                                          HMPR
Specific date                                         HMPR/27APR
Current reporting period                              HMPP
Date range                                            HMPP/10APR-23APR
Current reporting period summary                      HMPS
Previous reporting period summary                     HMPS/P
Print Report                                          Note:   XXXXXX is device address.
Today’s date                                          HMPR/XXXXXX
Specific date                                         HMPR/XXXXXX/27APR
Current reporting period                              HMPP/XXXXXX
Date range                                            HMPP/XXXXXX/10APR-23APR
Current reporting period summary                      HMPS/XXXXXX
Previous reporting period summary                     HMPS/XXXXXX/P

Profiles                                                                         HELP S*

Display agency file, business file, personal file     S*    S*B   S*P
Display business file                                 S*ACME
Display personal file                                 S*ACME-GELLAR
Display personal file from unknown business file      S**-GELLAR
Redisplay profile                                     S*R
Transfer Codes
Yes – Always move                                     Y
Optional move                                         O
No – Never move                                       N
Related move                                          R
Blank line                                            B



Apollo Formats Remind Me, November 2008                                                   27
Steps to Build a Profile                                                    U.S. HELP BUILD
                                                                           CANADA HELP BP
Steps:                                                    Action
1. Initialize profile.
   Business file                                          BPB/ACME
   Personal file                                          BPP/ACME-BAGINSKI
2. Build lines.                                           1Y/N:BAGINSKI/GERRI MS
   (Max. 200 lines)                                       2Y/P:YVRR/604 555-1111
                                                          3Y/MP*AC123456789
3. Complete profile.                                      Type BE and press Enter.
Move Profile Data to PNR                                                             HELP MV
Displayed Multiple Move
A multiple move from a displayed business file also moves Y lines from agency file. A multiple
move from a displayed personal file also moves Y lines from business and agency files.
All Y lines                                               MV/
All Y lines plus optional lines 7, 16, 19-21 and add      MV/+*LIZ/+7+16+19-21
agent name to Phone field.
Displayed Single Move
A single move only moves lines from the displayed profile.
All Y lines from agency file and add agent name to        MVM/+*JANE
phone
All Y lines and optional lines 37-42 from business file   MVB/+37-42*3MAY
and add date
Select move personal file lines 2, 6 and 7-9              MVP/S/+2+6+7-9
All Y lines and optional line 5 from personal file        MVP/+5
Blind Multiple Move                                                                  HELP MVT
Agency file Y lines and add agent name to phone           MVT/GH1//+*DIANA
All Y lines and add agent name to phone                   MVT/ACME-LEE/+*BOB
Branch agency, business, and personal Y lines             MVT/2GK5//ACME-LEE/+*JANE

Blind Single Move                                                                    HELP MVT
Agency file Y lines and add agent name to phone           MVMT/CA3//+*TOM
Business file Y lines and optional lines 7-9 for branch   MVBT/CA3//TOPS/+7-9
office
Personal file Y lines and line 4 and add date             MVPT/ACME-RUIZ/+4*21DEC




Apollo Formats Remind Me, November 2008                                                      28
Change a Profile                                                                 HELP RC:
Note: Display profile before changing.
Add or change one line                                RC:9N/BOOK NONSMOKING ROOM
Add or change multiple lines                          RC:6Y/P:YQRB/306 555-9999+
                                                      7O/ :5FAX 306 555-8888
Delete single line                                    RC:4
Delete multiple lines                                 RC:3-10+20+25

Queues                                                                   HELP QUEUES
Queues are filing areas for PNRs and messages. Each pseudo city has 100 PNR queues, a
message queue, and a supervisor queue. The PNR queues are numbered 0-99. Sixteen are
programmatic, meaning Apollo® automatically places PNRs on them. Use the remaining 84
anyway you choose. Subdivide each PNR queue into up to 100 categories and four date
ranges.
Place PNR on Queue                                                       U.S. HELP QEP
                                                                  CANADA HELP QROU
Place PNR in queue 50                                    QEP/50
Place PNR in queue 50, category TD                           QEP/50*CTD
Place PNR in branch GL4, queue 88, category GG, date         QEP/GL4/88*CGG*D3
range 3
Work with Queues                                                            HELP QUEUE
Sign in to queue 17                                          Q/17
Sign in to queue 17 at branch GL1                            Q/GL1/17
Ignore PNR and return to queue                               I
Ignore PNR and remove it from queue                          QR
Mark PNR “unable to contact” and return to queue             QUTC
Mark PNR “left message to call back” and return to queue     QLMCB
Ignore PNR and sign out of queue                             QXI
End transact PNR and sign out of queue                       QXE
Print all PNRs on queue 58 (cost item)                       QPRINT/58
Ticket all PNRs on this queue                                HB:Q
Count PNRs on all queues                                     QC/ALL
Count PNRs on all queues and display queue title             QCT/ALL
Count all PNRs on queue 21, category Ticketing               QCTA/21*CTK
Bounce (move) all PNRs from queue 25 to queue 36             QB25/36
Free (empty) queue 45, category GS                           QFREE/45*CGS




Apollo Formats Remind Me, November 2008                                                 29
Work with Queues                                                         HELP QUEUE
List PNRs on queue 43                                   QLD/43
List PNRs on queue 43 with time stamp                   QLD/43/T
List PNRs on queue 50 with name Fox                     QLD/50-FOX
Display all queues where active PNR resides             QW
Turn on end of queue for your sign on                   QENDON
Work Message Queue                                                   U.S. HELP MSG
                                                              CANADA HELP MESSAGE
Sign in to message queue                                QM
Redisplay message clip                                  Q*
Remove message from queue and ignore PNR                QI
Place message at bottom of queue                        QEMI
Sign out of message queue and place message at bottom   QX+QEMI
of queue
Sign out of message queue, remove message from queue,   QX+QI
and ignore PNR
Print message queue                                     QPRINT/M
Work Supervisor Queue                                                 U.S. HELP SUPE
                                                                   CANADA HELP QES
Designate supervisor workstation                        QT
Cancel supervisor workstation                           QN
Sign in to supervisor queue                             QS
Sign out of supervisor queue                            QX
Count messages on supervisor queue                      QCS
Place message on supervisor queue                       QES
Print supervisor queue                                  QPRINT/S
Queue Minders                                                             HELP QMDR
Add queue minder to place PNR on May 18, queue 72       QMDR-18MAY/72/BOOK CAR
Change queue minder 3                                   C:3QMDR-13SEP/29/DEPOSIT
                                                        DUE
Change date only on queue minder 9                      C:9QMDR-3JUN
Delete queue minders 3 through 5 and 8                  C:3–5*8QMDR-
Display queue minders in PNR                            *QM




Apollo Formats Remind Me, November 2008                                            30
Cars                                                             HELP CARMASTER

Steps to Sell a Car                              U.S. HELP STEPS-CAR AVAILABILITY
                                                               CANADA HELP CAL
1. Display availability
   With air segments:                      /1+CAL/CD-ZI123456A
   • Basic format                          /1+CAL
   • With search qualifiers                /1+CAL/DO-YQR/ZI+ZT+ZE.C
   Without air segments:
   • Basic format                          CAL2JUN-5JUNSEA/ARR-9A /DT-4P
   • With search qualifiers                CAL2JUN-5JUNSEA/ARR-7A /DT-5P/CD-
                                           ZI123456A
  Redisplay availability                   CAL*R
2. Display rate rules
   • From availability, column A, line 3   CAVA3
   • From PNR car segment 2                CAVS2
  Redisplay rate rules                     CAV*R
3. Reference sell car (column A, line 2)   0A2
Update Car Availability                                                 HELP CAU
Pickup date                                CAU17MAY
Drop-off date                              CAU–22MAY
Pickup date and time                       CAU17MAY/ARR-3P
Drop-off date and time                     CAU–22MAY/DT-6P
Arrival time                               CAU/ARR-3P
Corporate discount number                  CAU/CD-ZIA123456
Car type (full size)                       CAU.F
Specific rental company                    CAU/ZL




Apollo Formats Remind Me, November 2008                                         31
Car Rental Location Index                                                          HELP CAI
All locations by airport code                   CAIYHZ
All locations by city                           CAIHALIFAX
Rental company by reference point               CAIDARTMOUTH/ZD
Redisplay last car index                        CAI*R
Direct Sell                                                                     HELP 0CAR
With air segment and optional fields            /1+0CARZESCAR/SQ-CST/ID-123456
Without air segment, mandatory fields only      0CARZELAX2JUN-3JUNICAR/ARR-7A/DT-
                                                1P
Modify Sold Car Segment                                                          HELP CAM
Use these formats to change a car segment after end transact. Check availability before
making change.
Change segment 2 pickup and drop-off dates       CAM2D/3DEC-8DEC
Change segment 3 car type                        CAM3T/CCAR
Change or add segment 4 optional field           CAM4O/CD-1234567
Delete segment 2 SI field                        CAM2X/SI
Cancel segment 2                                 X2
Car Description                                                                   HELP CAD
From availability display, column A, line 3      CADA3
From PNR, segment 2                              CADS2
From car index, line 1                           CAD1
Car rental company in specific city              CADZEYHZ
For car rental company                           CADZL
Redisplay last car description                   CAD*R
Send Message to Car Vendor
U. S. procedures                                 S*CAR/QMSG
Canada procedures                                S*PRO/CARS-MESSAGE
Decode Car Type
Decode car type FPBR                             CAR/FPBR




Apollo Formats Remind Me, November 2008                                                   32
Hotels                                                                         HELP HOTEL
Selling hotels in Apollo involves four basic steps.
1. Display hotel availability.                                                     HELP HOA
   With air segments
   • Basic format (double occupancy)                  /1+HOA-21DEC2
   • With search qualifiers                           /1+HOA-21DEC/N-PLAZA/F-IND
   Without air segments
   • Basic format (double occupancy)                  HOA9JUL-14JULYYC2
   • With search qualifiers                           HOA9JUL-14JULYYC2/FG-MC12345/D-5
2. Display complete availability and room                                          HELP HOC
   rates.
   • For line 4 of hotel availability                 HOC4
   • Redisplay last complete availability             HOC*R
3. Display room rate rules.                                                        HELP HOV
                             ®                   ®
   • For Inside Availability or Inside Shopper        HOV3
     participant, availability line 3
   • For Inside Link® or non-link participant,        HOV/A1KRAC
     using room booking code
   • For hotel segment 2                              HOVS2
   • Redisplay last room rate rules                   HOV*R

4. Sell hotel room.                                                   U.S. HELP HOTEL-SELL
                                                                        CANADA HELP HTL0
   • For Inside Availability® or Inside Shopper® 01INSIDE/G-
     participant, credit card guarantee          VI4427806666666661EXP1211
   • For Inside Link® or non-link participant,        01A1KCOR/FG-798332/SI-RQST ROOM
     A1KCOR room type, with optional sell             NEAR POOL
     fields
Update Hotel Availability                                                          HELP HOU
Change check-in/out dates                             HOU21APR-24APR
Add hotel chains (maximum of 6)                       HOU/ES+HY+BR
Add reference point and high-speed Internet           HOU/R-LOUVRE/F-HSI
Hotel Index                                                                        HELP HOI
Hotels in Amsterdam, Netherlands                      HOIAMS
Sheraton hotels in New York City                      HOINYC/SI
Hotels with Disneyland as a reference point           HOIDISNEYLAND




Apollo Formats Remind Me, November 2008                                                   33
Hotel Description                                                      HELP HOD
Hotel chain                                      HODHI
Hotel on line 2 of availability or hotel index   HOD2
Hotel on segment 4 of PNR                        HODS4
Property number                                  HOD98447
Hotel from hotel description menu                HOD/2+5
Hotel chain and categories (maximum 3            HODWY/5+HELP+10
categories)
Hotel on line 2 of HOA                           HOD2/DPST+CANC+ROOM
Hotel on segment 3 of PNR                        HODS3/PROM+FACI
Redisplay last HOD                               HOD*R
Hotel Reference Points                                                 HELP HOR
Reference point list for city                    HORBOS
Hotel index for reference point 6                HOI6/-28SEP/D-10
Modify Sold Hotel Segment                                              HELP HOM
Change check-in/out dates for segment 3          HOM3D/23JUN-26JUN
Add/change option fields for segment 4           HOM4O/FG-788231
Delete optional field for segment 2              HOM3X/FG
Cancel segment 5                                 X5
Send Message to Hotel Vendor
U.S. procedures                                  S*HTL/QMSG
Canada procedures                                S*PRO/HOTEL-MESSAGE




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Certificates and Vouchers                                                  HELP CERTIFICATE
This section includes basic steps for handling carrier-issued certificates and vouchers.
Certificates have no monetary value. Use a discount certificate to issue a ticket at a reduced
amount.
Vouchers have monetary value. Use a voucher to issue a ticket with value of voucher as
partial payment.
Certificate for a Priceable PNR                      U.S. HELP STEPS-CERT AND VOUCHER
                                                              CANADA HELP CERTIFICATE
1. Build or retrieve a PNR.
2. Determine discount percentage or amount, which is found on certificate.
3. Determine ticketing modifiers, which are found on certificate.
4. Store discount and ticketing modifiers in an Automated Ticket Fare Quote (ATFQ) field.
     Example:
     T:$B*DP15/GTDENT01+EBVALID CO ONLY+EB01539/IT12345
5. To issue ticket, type HB: and press Enter.

Certificate for an Unpriceable PNR                                  U.S. HELP STEPS-HHPR
                                                                CANADA HELP CERTIFICATE
1.    Build or retrieve a PNR.
2.    Determine ticketing modifiers, which appear on certificate.
3.    Request a pricing record including ticketing modifiers.
     U.S. Example:
     HHPRZ0/GTDENT01+EBVALID NW ONLY+EB01212345
     Canada Example:
     HHPRZ0/GBG2PC/GTDENT01+EBVALID NW ONLY+EB01212345
4.    Complete Name/Itinerary screen. See “Pricing Records” for instructions.
5.    Complete tax breakdown screen.
6.    Complete U.S. flight segment tax breakdown screen (if applicable).
7. To store pricing record, type HBT (one passenger) or HBTA (multiple passengers) and press
   Enter.
8.    To change ATFQ to OK, type T:OK and press Enter.
9.    To end transact and retrieve PNR, type ER and press Enter.
10. To issue ticket, type HB: and press Enter.




Apollo Formats Remind Me, November 2008                                                          35
Voucher for Priceable PNR                               U.S. HELP STEPS-CERT AND VOUCHER
                                                                U.S. HELP EXCHANGE TICKET
                                                                CANADA HELP CERTIFICATE
1. Build or retrieve a PNR.
2. Determine the ticketing modifiers, which are found on the voucher.
3. Store the ticketing modifiers for the full applicable fare in the ATFQ.
   Example:
     T:$BGTD1234+EBVALID AS ONLY
4. To issue the ticket as an exchange, type HB:FEX and press Enter.
5. Complete the exchange fill-in format.
6. Complete the multiple receivables screen.
                                                       U.S. HELP STEPS–CERT AND VOUCHER
Voucher for Unpriceable PNR
                                                               U.S. HELP EXCHANGE TICKET
                                                                CANADA HELP CERTIFICATE
1.    Build or retrieve a PNR.
2.    Determine the ticketing modifiers, which are found on the voucher.
3.    Request a pricing record including the ticketing modifiers.
     U.S. Example:
     HHPRZ0/GTD1234+EBVALID AA ONLY NO REFUND
     Canada Example:
     HHPRZ0/GBG2PC/GTD1234+EBVALID AA ONLY NO REFUND
4.    Complete the name/itinerary screen.
5.    Complete the tax breakdown screen.
6. Complete the U.S. segment tax breakdown screen (if applicable).
7. To store the pricing record, type HBT (one passenger) or HBTA (multiple passengers) and
   press Enter.
8.    To change ATFQ to OK, type T:OK and press Enter.
9.    To end transact and retrieve the PNR, type ER and press Enter.
10. To issue the ticket as an exchange, type HB:FEX.
11. Complete the exchange fill-in format.
12. Complete the multiple receivables screen.




Apollo Formats Remind Me, November 2008                                                      36
Timatic
Timatic is a service managed by IATA and provides information about passports, visas, health
information, airport tax, customs, currency, and country regulations.
Timatic menu                                   TI-
Visa and health information                     TI-MA
Full text                                       TI-MF
Country information                             TI-MC
Next page                                       TIPN
1st page                                        TIPF
Last page                                       TIPL
Current page                                    TIPG
Go back one page                                TIPB


Internet Products and Resources
Galileo 360° Portal                 U.S.: http://www.galileo.com/360
Support, training, downloads        Canada: http://www.galileo.com/can360
                                    http://www.galileo.com/frcan360
ASK Travelport™                     http://travelport-english.custhelp.com
Training documents, product
advisories, business processes,
and procedures
Training                            U.S.: http://support.galileo.com/SGC/LMS/AMERICAS/US/
Register and launch                 Canada:
                                    http://support.galileo.com/SGC/LMS/AMERICAS/en-CA/
                                    http://support.galileo.com/SGC/LMS/AMERICAS/fr-ca
Travelport Website                  http://www.travelport.com
Agency Private Fares™               https://www.agencyprivatefares.com
Negotiated fares
G-DestinationsSM (Canada)           http://www.gdestinations.com
Discount hotels, transfers, etc.
Galileo NetFaresSM                  http://www.galileonetfares.com
Air consolidators
Galileo VacationsSM (Canada)        https://www.galileovacations.com
Vacation packages
Travelport Cruise and Tour™         http://travelportcruiseandtour.com
Travelport ViewTrip™                http://www.viewtrip.com
Real-time itineraries




Apollo Formats Remind Me, November 2008                                                        37

				
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