Docstoc

CISV Crisis Protocal - DOC - DOC

Document Sample
CISV Crisis Protocal - DOC - DOC Powered By Docstoc
					  CISV USA
Crisis Protocol
  Handbook
     2002
   Traveling




               CISV USA Crisis Protocol Handbook 2002
     CISV Crisis Management Protocol
                            Traveling Leader
                            Table of Contents


Overview “What is a Crisis?”
 Roles of Crisis Team/Call Chains
 Travel Emergency
 Program Cancellation Notification
 Medical Emergency
 Psychological Emergency
 Suicide/Death
 Hostage/Kidnapping
 Communication External/Internal
 Emergency Equipment
 DOCUMENTATION
 Forms


Outbound Leader Checklist
Chapter Checklist




                                                CISV USA Crisis Protocol Handbook 2002
                  CISV Crisis Management Protocol

                     Complete Table of Contents
Overview “What is a Crisis?”
 Roles of Crisis Team/Call Chains (ht)
 Travel Emergency (ht)
 Program Cancellation Notification (ht)
 Medical Emergency (ht)
 Psychological Emergency (ht)
 Suicide/Death (ht)
 Excursion Incidents (h)
 Evacuation (h)
 Lock Down (h)
 Harassing Phone Calls (h)
 Hostage/Kidnapping (ht)
 Weapons (h)
 Communication External/Internal (ht)
 Emergency Equipment (ht)
 DOCUMENTATION
 Forms (ht)


Outbound Leader Checklist
Planner Checklist
Staff Checklist
Chapter Checklist




                                           CISV USA Crisis Protocol Handbook 2002
Overview

                    What is a Crisis?
A crisis can be any threat or event that creates chaos, and possible
suffering. A crisis is generally an isolated incident that interrupts
normal activity/camp life.



 This handbook has been assembled to assist you in managing crisis
   situations in a professional and responsible manner.

 This handbook should be reviewed prior to your program
   participation and used in the event of unusual crises and life
   threatening situations.




                                   CISV Crisis Protocol             Page 1
                      Emergency Call Chain
                                  Program Staff/Leader                                     Local Assistance
                                                                                           Doctor, Hospitals,
                                                                                              Police, Fire
                                        CHAPTER                                           Embassies/Consulates
                     Chapter President or Program Chair or Contact Person


                              NATIONAL ASSOCIATION
                          Program Chair or Risk Manager or President



     Sending NA/Chapter        Int’l Program Chair        Int’l Office/IEC Liaison


           Parents




Home Chapter                        Name                               Phone Number
Chapter President:
Risk Manager:
Program Chair:
National Association
President
Risk Manager
Village Chair
Interchange Chair
Summer Camp Chair
Seminar Camp Chair
IPP Chair

Local Assistance                    Name                               Phone Number
Doctor
Dentist
Psychologist
Hospital
Police
Fire
USA Embassy
Consulate




                                                                   CISV USA Crisis Protocol Handbook 2002
                                                                                                 Page 2
Local Chapter Crisis Team
Program Planner:
• coordinates communication between Chapter Crisis Team, Program Director and staff
• assists director and Crisis Plan coordinator as necessary
• work with Crisis Team to DOCUMENT and establish a written report of crises
Crisis Plan Coordinator:
• devises Crisis plan with input from the Chapter and program staff
• identifies chapter members to serve on crisis team
• notifies alternate site coordinator and volunteer coordinator and volunteer
    coordinator of crisis
• makes periodic reports to chapter leadership and staff
• supports work of the volunteer coordinator, the alternate site
   coordinator and the first aid coordinator
Alternate Site Coordinator:
• locates alternate program site
• contacts food, transportation and first aide coordinators to assist in
     establishing living arrangements and alternate site necessities
Volunteer Coordinator:
• establishes call chain for chapter membership
• contacts chapter members as needed
Food Coordinator:
• takes responsibility for establishing kitchen and food supplies at
    alternate site
Transportation Coordinator
• works in conjunction with volunteer coordinator to obtain necessary
   transportation for program participants
Medical/First Aide Coordinator
• establishes health care facilities at the alternate site
Runners
• provide temporary full time support for staff (Will probably need to be over 25
    so they are able to drive people around.)
Counseling Coordinator
• arrange for any trauma counseling for program participants
Media Relations Coordinator
• assist program director in drafting statements for the media
• assist director in distributing the statement
• maintain a list of media contacts
Chapter President
• contacts National Office if requested by program director
• contacts Media Relations Coordinator
• assists Crisis Plan Coordinator as needed
Chapter Risk Manager
• contacts Counseling Coordinator
• contacts Runners
• assures that all reports get written and disseminated
• serves as point of contact for insurance questions

                                                                 CISV USA Crisis Protocol Handbook 2002
                                                                                               Page 3
Travel Emergencies

             Leaders – Outbound/Inbound
Carry with you:
    A credit card in your own name with at least $2500 credit available on it (or a
      combination of cards with that total amount.)
    At least $200 cash in emergency cash (in addition to delegates’ amounts)
    A 1000-minute prepaid phone card
    A list of all delegation members’ family phone numbers and e-mail addresses
    A list of USA Chapter representatives’ addresses and phone numbers
    A list of International representatives’ addresses and phone numbers
    A list of National Association contact numbers
    A list of who will be contacted and in what order
                  (Make copies of all the above lists for delegation parents
                     highlighting the National and International contacts along your
                     travel routes)
    Snacks such as granola bars, dried fruit, cheese crackers, etc. - anything
      lightweight but nutritional. Ask your delegates to do the same.
    A deck of cards, books, pocket-sized games, journals, crossword puzzles, pencils
      - anything to entertain your delegates

Make:
       A delegation plan for staying together in case there is a rapid evacuation of any
        destination site or airport
       Delegation/family contingency plans for dealing with several emergency travel
        situations



                                        DOs
DO be ready to talk to your delegates about what has happened and listen to what they
have to say.
DO paraphrase their responses so they know you understand.
DO help them occupy their time with games and appropriate activities
DO encourage them to be quietly polite and keep a low profile.



                                  DO NOTs
DO NOT park your delegates in front of a TV to watch a crisis over and over.
DO NOT accept rides with strangers. Wait patiently for CISV assistance.




                                                          CISV USA Crisis Protocol Handbook 2002
                                                                                        Page 4
Travel Emergencies
Hosting Chapter/Program Planner

      Establish emergency call chain list within the local Chapter in case of national
       crisis
      Establish emergency e-mail list of all Chapter members
      Make Chapter members aware of arriving delegation travel dates and layover
       destinations.
      Notify Chapter members in neighboring Chapters of travel dates and layover
       destinations
      Distribute lists of CISV-USA Chapter representatives to local Chapter
       members in case they need to enlist the help of those near the situation
      Determine as a Chapter who will make the initial local contacts. Share cellular
       numbers as well as ground line numbers for each other. (Delegation leaders will
       be traveling with the names and numbers of all CISV-USA Chapter Trustees and
       Presidents.)
      Develop a list of Chapter volunteers who would be willing to drive to a closed
       airport to assist a stranded inbound or outbound delegation.
      Develop a list of Chapter volunteers who would be willing to assist a traveling
       delegation during an extended layover. Ask volunteers to wear CISV T-shirts or
       carry identifying signage
      Be ready to assist your own Chapter or any other Chapter in any way. We are
       one big CISV family. Let’s work together to keep everyone in it safe and
       healthy.



Non-Hosting Chapters

      Establish emergency call chain list within the local Chapter in case of national
       crisis
      Establish emergency e-mail list of all Chapter members
      Develop a list of Chapter volunteers who would be willing to drive to a closed
       airport to assist a stranded delegation (from another USA or International
       Chapter) providing them with temporary shelter if necessary
      Develop a list of Chapter volunteers who would be willing to assist a traveling
       delegation during a layover. Ask volunteers to wear CISV T-shirts or carry
       identifying signage
      Be ready to assist your own Chapter or any other Chapter in any way. We are
       one big CISV family. Let’s work together to keep everyone in it safe and
       healthy.




                                                          CISV USA Crisis Protocol Handbook 2002
                                                                                        Page 5
Emergency Program Cancellation
Notification
Follow this process if a Chapter feels it necessary to cancel a program within days of
its beginning. The final cancellation decision will belong to CISV International.

Chapter officials should:

      Notify the International Office and the National Association of the Chapter's
       desire.
      Notify the corresponding International Program Chair
      DOCUMENT reasons for cancellation and forward to CISV International and
       your National Association

After reaching a decision together:

      Determine with International and National Offices who will take responsibility
       for notifying National Associations and individual participants




                                                         CISV USA Crisis Protocol Handbook 2002
                                                                                       Page 6
Medical/Dental Emergency
Prevention:
On site the staff should have:
        1. insurance and medical forms
        2. emergency first aid kits
        3. cell phone
        4. walkie talkies (2 or 1 each)
        5. emergency phone chain
        6. daily log of medical care

Severe Medical/Dental Intervention
When it is necessary for a delegate or leader to be taken to the hospital or dentist for
emergency care the staff and planner will need to do the following:
1. Call for Emergency Medical Attention
2. Director and Adult leader should accompany delegate at all times.
3. Director should take Emergency Information if child is taken for care
4. While at the hospital/dentist:
         Director      1. notifies planner
                       2. begins DOCUMENTATION
                       3. assures that medical insurance issues are covered
                       4. communicate with the rest of the staff as to status of the situation



Maintaining Progam
While the director and leader are away it will be necessary for the remaining staff to maintain
the program. It is crucial that they keep an open line of communication with the director and
with the leader group. The program day should remain as normal as possible.

The staff will need to communicate with the Leader group as to what is happening and what
they should communicate to their participants. If the director and leader remain off site for an
extended amount of time it is important to keep a line of communication with the remaining
staff and leaders. The staff should hold “briefings” with the leader group as necessary.



Upon Returning to Program Site
The director will need to notify the following and submit DOCUMENTATION of the event and
subsequent actions: (This is a time when DOCUMENTATION should be listed as confidential.)
       •National Association
       •CISV International Office
       •International Program Chair
       •The parents of injured participants should be notified immediately.

The director will need to make sure that insurance papers are filed and filled out. (See forms)

The remaining staff should be working to maintain program activities.




                                                               CISV USA Crisis Protocol Handbook 2002
                                                                                             Page 7
Psychological Emergency
       Extreme homesickness
       Emotional breakdown
       Trauma from natural disaster or terrorist acts

Extreme Homesickness:
    Watch for signs some children may exhibit:
                  Wordless and isolated
                  Unable to establish rapport with other participants
                  Sense of failure and depression
                  Anger and in some cases, violence
                  Inability to connect with leader
                  Feeling of abandonment
    Encourage parents to send repeated messages expressing their confidence in
      their child and his/her ability to “do this”
    Stay in contact with the parents to report progress or lack of it
    Contact pre-arranged psychological consult for CISV program to assist in
      determining if treatment or return home will be required
    DOCUMENT conversations with troubled youth and leader as well as behaviors
      observed.
    Notify the planner, the Crisis Management Team Coordinator, the National
      Associations, the International Office, and the International Program Chair if it
      is determined by mental health professionals that the participant must be
      returned home
    Contact the parents to determine who will accompany the participant


Emotional Breakdown:

      Contact pre-arranged psychological consult for CISV program for assessment
      DOCUMENT behaviors in a reporting style. Stick to what is observed and DO
       NOT offer any judgments or assessments
      Collect any written documentation from mental health professionals as well
      Confidentiality is a priority so be very thoughtful about communicating this
       crisis
      Notify the planner, the Crisis Management Team Coordinator, the National
       Associations, the International Office, and the International Program Chair if it
       is determined by mental health professionals that the participant must be
       returned home
      Obtain any necessary documentation from mental health professionals as to the
       ability of the participant to travel alone
      Explore the idea of housing the participant offsite if he/she has become
       agitated so that behavior is unpredictable around the children
      Follow steps for sending someone home as established in the Village Guide/
       Summer Camp Guide/ Seminar Camp Guide/ Interchange Guide


                                                         CISV USA Crisis Protocol Handbook 2002
                                                                                       Page 8
Trauma from Natural Disaster or Terrorist Attack

      Contact pre-arranged psychological consult for CISV program to assist with
       counseling
      DOCUMENT arrangements, sessions and content
      Collect any written documentation or assessment tools from mental health
       professionals
      Notify the planner, the Crisis Management Team Coordinator, the National
       Associations, the International Office, and the International Program Chair
      Continue counseling sessions as necessary




                                                        CISV USA Crisis Protocol Handbook 2002
                                                                                      Page 9
Suicide
    At the beginning of the program collect all medication from program
     participants, even over-the-counter headache remedies
    Store them in a locked cabinet in the site clinic
    Discretely post emergency suicide prevention numbers by the staff office
     phone along with numbers for pre-arranged psychological consult for duration
     of CISV program. Keep the same list in the clinic and first aid bag.
    Watch for signs from participants (depression, sleeping too much or not at all,
     sense of hopelessness or helplessness, behavioral changes, withdrawal, self
     destructive behavior, suicidal threats, giving away possessions)
    DOCUMENT all contact, observations, and conversations with participant
    If possible, try to determine how many contributing factors may be present in
     the participant’s life (divorce, family member loss, peer pressure, competition
     and failure, hopelessness regarding a future)
    Involve pre-arranged psychological consult early (if the participant is a child,
     involve the delegation leader in these discussions)
    Ask pre-arranged consult to help find a mental health professional who speaks
     the participant’s language.
    Make sure the participant gets psychological help of some sort
    Stay with the participant at all times
    Listen to the participant and empathize
    Be honest about your own feelings
    Offer support
    DO NOT make judgments
    Establish trust
    Reassure the participant they are not alone
    Develop a plan that can be mutually worked out
    DO NOT swear yourself to secrecy
    If the participant is a child, involve the delegation leader in developing the plan




                                                         CISV USA Crisis Protocol Handbook 2002
                                                                                      Page 10
Death

    Contact the proper local authorities
    Contact the local Chapter President and Planner
    Contact the participant’s family members listed on the health form
    Contact the National Associations involved and the International Office
    Contact the International Program Chair for the specific CISV program involved
    Complete documentation (See Forms Section for example) and make available to
     the local Chapter president, the National Associations, and the International
     Office
    Follow guidelines in Crisis Management Communication Section
                 Develop internal and external communication plan with staff
                    members
                 Decide what information will be shared with leader group
                 Decide what information will be shared with youth delegates
                 Decide what information will be shared with local Chapter
                    volunteers and program planning committee members
                 Decide what information will be made available to local media if
                    necessary




                                                     CISV USA Crisis Protocol Handbook 2002
                                                                                  Page 11
                             HOSTAGE/KIDNAPPING
GUIDELINES IF YOU BECOME HOSTAGE

If at the Program Site:

 1. Remain calm. Your example will be critical for all participants

 2. Follow all instructions of your captor.

 3. Inform captor of any special needs.

 4. Be observant of all you see and hear.

 5. Don’t argue with captors or other hostages.

 6. Establish good eye contact, but don’t stare at captor.

 7. Don’t turn your back on captors (unless told to do so).

 8. If rescue is taking place, hit the floor and keep your head down –
    don’t make any fast moves and follow orders.

 9. Although these guidelines offer not guarantee that all will turn out fine,
    they will definitely reduce the risk and dangers of being held hostage.

10. If you are able to get word to anyone not involved in the situation, alert
    them to what is happening and the seriousness of the situation.


•If possible notify the program director ,and Chapter Crisis Management Team and Local
officials if any one is missing or injured.
•DOCUMENT !

Following the crisis:
•Notify the Chapter Crisis Management Team, the National Association, and the International
Office.
 •Work with the Chapter Crisis Management Team to make sure that all participants that
require medical attention receive it.
•Work with the Chapter Crisis Management Team to make sure that all participants that require
counseling attention receive it.
•Work with the Chapter Crisis Management Team to make sure that all participants parents
that their child is safe and being cared for.



                                                            CISV USA Crisis Protocol Handbook 2002
                                                                                         Page 12
Crisis Management Communication Checklist

   Communicate with hosting and visiting Chapters, National Associations and the
    International Office

   Communicate with International Chair of CISV program

   Maintain continuous documentation of event or crisis
                  (See example in Forms section)

   Communicate with staff members

   Communicate with leader group

   Communicate with youth participating in the program

   Communicate with visiting Chapter members

   Communicate with news media, if necessary

   Divide staff responsibilities for crisis management

   Maintain peace education program throughout the crisis, if at all possible

   Once crisis is resolved, provide a process for closure for the leader group and
    youth participants

   Manage changes and adjustments following the crisis




                                                           CISV USA Crisis Protocol Handbook 2002
                                                                                        Page 13
                   Internal Crisis Communication

                           Within the program:
   Always decide as a staff what information will be shared and repeat only that
    information when approached later by individuals from the leader group or chapter
   Share appropriate information with leader group at regular intervals
   Praise the leader group for making sure the peace education program is not
    interrupted for the delegates
   Let the leader group know when they can expect the next briefing and then follow
    through at that time even if there is no new information
   If events transpire at a rate where an immediate update is required, quietly and
    individually let the leader group know when and where they are to meet the staff
    spokesperson out of sight of the youth participants.
   After consulting the rest of the staff, the staff spokesperson should decide with
    the leader group what information (if any) will be shared with the youth delegates.
   After the crisis is resolved the staff should provide an opportunity for closure for
    the leader group and the youth delegates

Within the Hosting Chapter:

   Decide with the program planner who from the local Chapter’s Crisis Management
    Team will need to be involved in the crisis and to what level.
   Decide as a staff what information will be shared with Chapter volunteers visiting
    or working on the site
   Decide as a staff what consistent message needs to be delivered to Chapter
    volunteers who may be on site for various responsibilities




                                                         CISV USA Crisis Protocol Handbook 2002
                                                                                      Page 14
External
With the media:

If a member of the media should call:

   DO NOT say “NO COMMENT” and hang up the phone.
   Do stay calm and treat the reporter with respect.
   Make arrangements for them to speak with the director.
   If the director is not available at that moment, get a number for the reporter and
    ask them what their deadline is.
   Make sure the director returns the reporter’s call prior to the deadline.
   Make a list of all the responsible steps being taken by the staff/director to
    ensure the safety, health, and spirit of the participants. The list can help the
    director stay on message when talking with the reporter.



If a member of the media should come to the site unannounced:

   Stay calm and treat the reporter with respect
   Ask if he or she would like to speak with the director
   Guide the reporter to a place where he or she will not be tempted to engage in a
    conversation with some of the youth participants
   Ask him to wait there while you locate the director
          (Be cautious about using a walkie-talkie in front of the reporter to locate
          the director.)
   Find the director and tell him/her where the reporter is waiting
   Rejoin the reporter to let him know the director will be there shortly
   Provide the reporter with printed information about the program, a CISV USA
    poster brochure or perhaps a mission statement that might list the goals of the
    program specifically
   DO NOT offer any commentary that could be construed as negative or non-
    supportive of the program




                                                         CISV USA Crisis Protocol Handbook 2002
                                                                                      Page 15
Emergency Equipment

• emergency cell phone
• walkie-talkies (one per staff member)
     •extra batteries
• weather radio
• am/fm radio
• flashlights
• first aide kit
• emergency insurance information and forms
  (see forms section)
• megaphone
• markers (blue permanent)
• blankets
• bottled water (enough for 1 bottler per participant)
• keys (best if you have 3 sets)




                                   CISV USA Crisis Protocol Handbook 2002
                                                                Page 16
                                    DOCUMENTATION
   DOCUMENTATION is a critical piece in any incident no matter how small. It is CRUCIAL
    that there be DOCUMENTATION of any incidents that take place in a program. Good
    DOCUMENTATION allows all parties involved a clear unbiased understanding of what has
    happened, and will help in the future planning of CISV events and programs.

   DOCUMENTATION is necessary for future medical care that may be necessary resulting
    from an incident as well as

   DOCUMENTATION should begin within the first hour of the crisis or following the crisis.
    It may be necessary to keep a running log of what happened during an extended period of
    time. The sooner you begin writing the better and more accurate detail you will have.

   DOCUMENTATION should include the names of anyone involved in the situation. The
    events leading up to the situation, the actual situation and any residual problems following
    the situation. DOCUMENTS involving personal issues (medical or psychological) should be
    marked as confidential.

   It is critical that the DOCUMENTATION be an unbiased record of what happened. It
    should not be a “he said, she said” document. A sample report is in the forms section

   “Day to day” incidents need not be reported in this depth, however they should be noted to
    and commented upon in the program report that is turned in following the program.



The following people will need to receive phone calls alerting them to the crisis and a written
report following the crisis:
•program planner
•Chapter President of Hosting Chapter
•National Office (National President and National Program Chair)
•International Office
•International Program Chair
•National Association(s) of involved participants

The Chapter President should put a copy of the crisis report in the chapter’s records, where it
should remain for at least 10 years. (This allows you to hold on to DOCUMENTATION regarding
a villager until they are 21 years of age.)




                                                                CISV USA Crisis Protocol Handbook 2002
                                                                                             Page 17
Day to day incident report
Date: June 29 (day 5 of Village)
Time:2:30am
Location: Village site         Participants Involved: Carrie (staff), Mary (staff/director)
When going to bed Carrie heard a loud crash just outside the adult leader’s bedroom. Carrie
looked out the window and saw a car driving off. She then found Mary and they went out to
investigate what had happened. It was evident that a car had crashed into a fence around the
Village site. Mary made a call immediately to 911 to report what had happened. Another staff
member was contacted as to what was happening and was asked to keep any others awake
indoors. Upon arrival of the police Carrie and Mary reported all that they. They took the police
officers name and incident report number. In the morning the owner of the site was notified
and given the contact information of the police officer in charge.
Life Threatening Emergency Report
                                    CONFIDENTIAL
Program No: V-51-01                                     Participants involved: Gilda (Spain Ldr)
Date: July 4th day 7 of program                         Juliette (staff), Dick (director)
Location: DesMoines, Iowa                               Tiffany (staff), Kimmi (staff)
Time:4:00am
Incident: Staff member Juliette encountered Gilda in hallway of residence dorm. Gilda was
visibly upset and sobbing. She collapsed into Juliette’s arms. Juliette assissted Gilda to a couch
where they both sat down. A conversation began between the two. Through tears, Gilda said “ I
just don’t see a way out. I’m having nightmares about something that happened to me a year
ago. I don’t know what to do. I can’t sleep. I don’t see any hope.” Juliette asked if Gilda if she
wanted to talk about what happened a year ago. Gilda revealed she had been attacked and had
not told anyone about the incident. The nightmares were a reenactment of the event. Juliette
reassured Gilda that she was not alone and that we would find a solution to this together. Gilda
said she wanted to call home. She was taken o the staff office, where Tiffany was working.
Tiffany and Juliette discussed allowing Gilda to call home. It was decided that it was necessary
to her mental health and they helped Gilda to place a phone call home. After speaking with her
family, Gilda was asked to whom she might be able to talk to in CISV Spain, she spoke with
Spain’s National Village chair. Gilda appeared to be somewhat calmer after the phone calls. She
was taken back to bed. Juliette remained with Gilda at all times. Tiffany left a note on Dick’s
bedroom door that he should see her immediately.
         Prior to breakfast the rest of the staff was brought up to speed as to what was
happening. It was decided that Dick and Kimmi would remain running program, and that Juliette
would remain with Gilda. Tiffany kept office hours that day and was the point person for
communications. Juliette arranged for Gilda to see a psychologist that had been arranged for
by the chapter and accompanied her to the appointment. Gilda was apprehensive about language
differences but agreed to go. Kimmi and Dick met with the Spanish delegation and let them
know that their leader was not feeling well, that Kimmi would act as their leader for the day and
that Gilda would be at the doctors.
         At the leaders’ meeting, it was shared with the leaders that Gilda was not feeling well.
Dick reported to the leader group that we were not sure how things would turn out, but for the
time being Gilda would be out of program activities. Leaders asked as to how they might help,
they were told they could see Gilda and to please help with the supervision of the children and
help the remaining staff maintain the program activities. ……
         Tiffany spent the day on the phone contacting the Planner, the National Office and
International Office as to the onset of the event……..
Day 2: July 5th day 8 of program

                                                               CISV USA Crisis Protocol Handbook 2002
                                                                                            Page 18
Outbound Leader Checklist
Prior to leaving:
 Establish an Emergency Binder with delegate information, medical
   forms and insurance information, and phone numbers

 Find all the phone numbers necessary Emergency Call Chain

 Carry Emergency money and credit card

 Be aware of chapters along your travel route and if possible find
   contact information

 Call the National Office to get the latest numbers for the
   National and International Contacts

In the event of a Crisis
 Contact delegate’s parents as soon as possible, and keep them
   posted.

 Complete any insurance and medical forms.

 DOCUMENT what is happening and ask the staff to do the same.

 Contact your chapter program chair or president.

 Assure that your other delegates are being looked after.

Following a Crisis:
 Contact parents and your local chapter

 DOCUMENT and write a report for the parents and your local
   chapter.

 Follow up on any insurance or medical needs.

 Thank the staff and hosting chapter for their care.
                                                  CISV USA Crisis Protocol Handbook 2002
                                                                               Page 19
 Chapter Crisis Management Checklist
Hosting (H)
Non-Hosting (NH)

     Provide program planner with Crisis Management Coordinator and Team
      Members (H)
     Brainstorm as a Chapter “what ifs” surrounding a hosting experience and decide
      together what steps to take prior to any hosting experience (H)
     Be ready to provide off site housing for evacuated program participants within
      an hour of being notified of the need (H)
     Be prepared to provide off site housing for an emotionally troubled participant
      (H)
     Be prepared to recruit local ethnic delegations if many countries choose not to
      attend (H)
     Prearrange an alternative site that could be used should the program be
      interrupted (H)
     If this is not possible, find a non-residential site where the participants could
      be brought together in the daytime and returned to private homes in the
      evenings (H)
     Make every effort to preserve the peace education program (H)
     Consider all factors in pursuing any media coverage for CISV programs (H)
     DO NOT allow the address or phone number of any program site to appear in
      any public document, newspaper, or television story (H)
     Consider all factors before putting photographs of program participants on a
      Chapter Webster (even if you have their permission) (H)
     Be prepared to provide support to other USA Chapters and their traveling and
      visiting delegations as they travel across the USA (H & NH)
     Prepare an emergency call chain involving all Chapter members (H & NH)
     Prepare an emergency e-mail list. (H & NH)
     Make sure all Chapter volunteers have had criminal background and driving
      record checks (H & NH)
     Make sure all driver’s of CISV participants are 25 years or older (H & NH)
     Make sure all driver’s have personal liability insurance coverage of at least
      $100,000 (H & NH)
     Always stay in contact with your National Association and CISV-International
      regarding all developments, both positive and negative (H & NH)
     Make every effort to preserve the peace education program
     Consider all factors in pursuing any media coverage for CISV programs
     DO NOT allow the address or phone number of any program site appear in any
      public document, newspaper, or television story
     Consider all factors before putting photographs of program participants on a
      chapter website (even if you have their permission)




                                                        CISV USA Crisis Protocol Handbook 2002
                                                                                     Page 20

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:25
posted:10/24/2010
language:English
pages:23