Your First Day at Oscars Coat Palace
Posted by admin On January 22, 2010 5:24 AM
Welcome, dear reader, to your first day at Oscars Coat Palace . Perhaps youve been around here before,
shopping for a coat for yourself or a loved one. Perhaps youve done a bit of online shopping on our industry
leading website. Or perhaps youve seen our large billboard on the highway: Shopping Has Never Been So
Fun! it reads, with a picture of a child tugging at his mothers oversized coat. However youve heard about
us in the past, though, we now have something wonderful in common: we work in the same palacejot that
downpalace of coats.
Were going to be doing a lot of training today, so I hope that you havent forgotten your pen and paper. It was on the first page of
your application, which, if you recall, you filled out on your own paper with your own pen. We like to promote independence at
Oscars Coat Palace.
Over there, right by the front door, you can see our clearance coat rack. At Oscars Coat Palace, we make shopping easyso easy
that its fun. We like our shoppers to encounter the deals as soon as they open the door. Thats why we put the clearance rack
where it is. Encounter the Dealswrite that down; its a phrase that youll be using pretty often.
Over therethose are the cash registers. Those are what we use to turn coats into moneythose and our award-winning smiles.
Thats right: our sales representatives win awards for their smiles at international coat selling expos. Nows probably a good time to
bring this up: we want all of you to work on your smiles for at least thirty minutes a day. Feel free to use the mirrors in the bathroom
as often as youd like, or feel free to use the mirrors in the dressing rooms when were not busy. Fire safety regulations require me to
inform you that no more than two employees canIm sorry, mayoccupy the same dressing room at any given time.
Behind the cash registers, youll find Betty and Pam. Theyre our cashiers. No need to introduce yourself, thoughyoure replacing
Way, way back at the other end of the store, youll catch a glimpse of Brad, our general manager. To his right, youll find Bradley K.,
the regional manager, not to be mistaken with our Brad. I repeat: do not mistake Brad for Bradley under any circumstances. Right
now, Brad is laughing at one of Bradleys many terrible jokes. If Bradley ever tells you a terrible joke , take the opportunity to practice
your award-winning smile. The more convincing it is, the better your chances are of keeping your job, and, if youre lucky,
representing us at one of the aforementioned international coat selling expos.
Now, Id like for you to open up the gift bag that you were given when you came in today. Inside, youll find a pen, another sheet of
paper, and an envelope. After my presentation, Id like for you to write one of your deepest, darkest secrets on that sheet of paper,
using that pen, and seal it in the envelope. Youll hand those in to me in a few hours, and Ill deliver them to Brad. Every so often,
Brad likes to open an envelope and read a secret over the loudspeaker. The customers love it.
And finally, Id like to introduce you to your new uniform. Guard this uniform with your life, and wear it as often as you like. We have
a great incentive program for wearing your uniform outside of the workplace, though youll have to sign an agreement that prevents
you from engaging in particular kinds of behavior. If youre interested in this program, please let me know at the end of the seminar.
Now, in several minutes were going to open the front doors and the shopping is going to begin. Are there any questions?
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