core rules of netiquette

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					                                                                                                     The Government
                                                                                                     Of The Gambia
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                           NETIQUETE
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21                                                                                      Core Rules Of Netiquette Sum-
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21                                                                                      mary
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         guidelines of common courtesy for
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                                                                                        • Remember that the recipient of
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                                                                                          your message is human with
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          communication on the Internet
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                                                                                          feelings that can be hurt
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                                                                                        • Stick to the same standards of
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                                                                                          behavior online as you would fol-
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21                                                                                        low in real life
     By Sirra Jobe, Web Administrator, Gambia Ports Authority
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21                                                                                      • Know where you are in
                                                                                          cyberspace
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             Although the Internet and email have been around
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                                                                                        • Respect other people’s time and
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     for a short while, it has developed rapidly. From different parts                    bandwidth
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                                                                                        • Make yourself look good online
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21   of the world and with different backgrounds, cultures, religion,
                                                                                        • Share knowledge with others
     nationalities, gender, expertise and experiences, people
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21                                                                                      • Help keep flame wars under con-
     coming together over the Internet transform it into a totally
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21                                                                                        trol
     new community where worldwide information and
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21                                                                                      • Respect other people’s privacy
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21   communication is constantly expanding and evolving.                                • Don’t abuse your power
                                                                                        • Be forgiving of other people’s
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21            As a network of networks,        responsible for ensuring proper            mistakes
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21   which have chosen to allow traffic        netiquettes whether you are
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     to pass among them, access to the                                                  DO
                                               communicating on personal email or
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                                                                                        ü  read FAQs first
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     Internet is a privilege, not a right
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21                                             chat or on mailing lists/ewsgroups;
                                                                                        ü  beware of email forwarding
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     which can be revoked temporarily
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21                                             from your own private Internet
                                                                                        ü  use blind carbon copies (BCC:)
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     or permanently at any time for
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                                               access or through company-owned
                                                                                        ü  read messages carefully before
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21   abusive or illegal conduct. Such          access and whether you are a new
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     conduct include the use of abusive                                                    responding
                                               user (“Newbie”) or an old hand.
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21   or objectionable languages on                                                      ü proof read messages before
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     either private or public messages,                                                    sending them
                                                       Netiquette guidelines are
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     placing of unlawful or illicit material                                            ü post messages to the appropri-
                                               available on the Internet in various
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                                                                                           ate discussion group
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     on a system, the sending of
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21                                             forms – dedicated web pages,
                                                                                        ü try not to ask stupid or irrelevant
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     unsolicited mail or “Chain letters”
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21                                             FAQs, list/newsgroup terms of use
                                                                                           questions
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     to individuals or mailing lists and
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                                               etc. and in hard copies in the form
                                                                                        ü use smileys and acronyms
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21   any type of use that may cause            of books, leaflets and some compa-
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     congestion of the network, waste                                                      whenever possible
                                               nies provide policies and guidelines
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                                                                                        DO NOT
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21   of resources or interfere with the        for proper use of the network to their
                                                                                           use all uppercase, it is inter-
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21   work of others.                           employees.
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                                                                                           preted as shouting
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21           However, with the concept                 Whilst not attempting to pro-       criticise
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21   of freedom of expression, there           vide an exhaustive guideline, some          post or respond to flame-baits
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21   cannot be hard and fast rules or          pointers are given below including a        post to a group when you only
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21   laws for communicating on the             summary of Virgina Shea’s The               want to talk to one person
                                                                                           mail or post anything that you
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21   Internet. Rather, there are               Core Rules of Netiquette (excerpted
                                                                                           wouldn't say to your reader's
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21   guidelines or rules of common             from www.thirdage.com/tech/
                                                                                           face
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21   courtesy for proper communication         netiquette/), a list of DOs and
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21   on the Internet or Net etiquettes         DON’Ts of netiquette, a list of email       read other people's email
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21   (Netiquette).                             acronyms and smileys:                       break the law
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21            Netiquette guidelines are        Smileys – these are symbols which        References
                                               help convey the tone of an online
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21   all the more important because of
                                               message (read them sideways)
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21   the nature of communicating by                                                     •http:/www.thirdage.com/tech/
                                               :-)    happy                                  netiquette
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21   electronic means – body language
                                                                                        •http://www.gadwall.com
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21   and tone of voice must be inferred        :)     smile
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                                               :-(    sad                               •http://www.fau.edu/netiquette/net/
     and with the diverse cultures,
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                                               ;-)    wink                                   iindex.html
     backgrounds, languages and even
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21                                                                                      •http://songweaver.com/
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     level of exposure to electronic           :-o   shocked, surprised
                                                                                             netiquette.html
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21   communication, such can easily be         :->   devilish                           •http://everythingemail.net/
                                               :/     hmmm...
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21   misinterpreted or misunderstood.                                                        email_glossary.html
                                               $-)    just won the lottery
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21                                                                                      •http://www.newbie.net/CyberCourse/
                                               : - | frowning
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21            Every      individual      is                                                  00netiquette.html
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                                                                                                             INTERNET NEWS
          The Government
          Of The Gambia
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                                                                                         the younger generation start doing
          The case for using the
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                                                                                         at present will be a reflection of what      21
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                                                                                         the future of our society will be. The
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            ‘Right Internet’                                                             Internet should be seen as not only
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                                                                                         a recreational tool but also more
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                                                                                         than that. I would not go as far as
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By Papa Njie, CEO, Unique Solutions                                                      that old wise man of English foot-           21
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                                                                                         ball, Bill Shankly, who once said that       21
       Have we been using the Internet the right way?
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                                                                                         football was not only a game but it          21
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One is sure that we are all advocates for the country to be a
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                                                                                         was more than that and it really was         21
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truly wired village with every citizen having the right to ac-                           a matter of life and death.
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cess the net in an easy and affordable manner.
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                                                                                                  What comes to mind is that          21
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            Already this has started        imaginable. But the only way it can
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                                                                                         the Internet is more than an ‘Inter-         21
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taking place especially in the              have an impact on people’s lives is
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                                                                                         national Network’ and it is really
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                                            how it is used. Is it being used per
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Greater Banjul Area with Internet                                                        about developing a global network
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Cafes and schools alike providing           say, for negative motives or are we          of human interactions leading to a
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access. It is all well and good that        benefiting from its use? What                sustained trend of rapid develop-
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this phenomenon is kicking off and          comes to my mind is that even                ment for all parties concerned, rich
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of course we have to start from             though this can be a wonderful de-           or poor. The way forward is to make
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somewhere. But one has to throw a           velopmental tool in our society, this
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                                                                                         sure that computers used to access           21
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wind of caution in this direction, as       thought is yet to filter through fully.
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                                                                                         the net are equipped with filtering          21
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it is very important to ascertain what      People still see it as mere tool of
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                                                                                         software that can control some of
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                                            entertainment. You can download
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the Internet is being used for. This                                                     the content that really do not form
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leads me to what can be called the          music, watch movie clips, chat               part of the so called ‘RIGHT
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‘RIGHT INTERNET’.                           online, check email and just be surf-        INTERNET’ equation.
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                                            ing as they say. This is all well and                                                     21
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         The Internet as one might          good but this kind of use has a time                   The younger generation
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already know is one of the most             frame and limit and there comes a            are the future leaders and the
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powerful tools we have at our dis-          time when real issues that could             Internet has the power to cultivate
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posal in the 21st century and if har-       enhance development have to be               a breed of both responsible leaders
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nessed the right way, the impact it         tackled using this medium. How               for tomorrow and ones that actually
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can have on peoples lives are un-
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                                            many of us use the full potential that       pull in the opposite direction. There        21
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                                            we have at our fingertips or even            is no doubt that if this technology is       21
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                                            know that it exists? You cannot stop         to be embraced by a society, these           21
 List of email acronyms
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                                            the way people use the Internet,             are the impacts that it will have. We
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                                            because the Internet stands for free-        have seen people literally go on the
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 When sending off a quick mes-                                                                                                        21
                                            dom but it is important to champion          rampage killing other people be-
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 sage, these acronyms can help.                                                                                                       21
                                            the ‘RIGHT INTERNET’. How many
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 Don’t overuse.                                                                          cause of the effects or the beliefs          21
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                                            times have you looked across your
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                                                                                         they have acquired through the               21
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                                            shoulder in a cyber café or even at          medium of the Net. I have my own             21
 2L8   too late                                                                                                                       21
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                                            the workplace and see the filth be-          personal view of this, because as            21
 AAMOFas a matter of fact
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                                            ing downloaded by folks. Pornog-             human beings we have to take                 21
 AFAIK as far as I know
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                                            raphy, hate mail on guestbooks,              some responsibility for our own be-
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 B4N   bye for now
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                                            mailing lists, and all sorts of gar-         havior and the technology is a
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 BTW by the way                                                                                                                       21
                                            bage.                                        simple helping tool in our lives but
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 CMIIW correct me if I’m wrong                                                                                                        21
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 CUL   see you later                                                                     before it can do good, we have to            21
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                                                     It is therefore important that      have a dose of goodness in us. With
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 FWIW for what it’s worth                   when the use of the Internet be-
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 IAC   in any case                                                                       the right mix, the results can be a          21
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                                            comes part of the Secondary
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 IKWUM I know what you mean                                                              tremendous success with lasting              21
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                                            School’s Curriculums, that the issue
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 IMHO in my humble opinion                                                               effects on society and the global vil-       21
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                                            of the ‘RIGHT INTERNET’ be given
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                                                                                         lage as a whole.
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 IOW   in other words
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                                            paramount consideration. Whatever                                                         21
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 KWIM know what I mean                                                                                                                21
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 LOL   laughing out loud                                                 Quick           command. When you do, you immediately        21
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                                                                                         connect to Microsoft’s Search the Web
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 NBIF no basis in fact                                                                                                                21
                                                                         Search
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                                                                                         site. Once you connect to this site, you     21
 OTOH on the other hand                                                                                                               21
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                                                                         Ø         I f   can easily conduct your search by            21
 ROTFL rolling on the floor laughing                                     you want to     selecting from five main search engines
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 SIG   special interest group
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                                                                         quickly and     and dozens of specialized search sites.      21
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 TIA   thanks in advance
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                                            easily search the Internet, you can open     Give Bill Gates a break, without him, that   21
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 TNX   thanks                               the Find menu by clicking on the Start       tip would never have existed. Remember,
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                                            menu first and select the On the Internet    Windows 95 brought us this to start with.    21
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A Newsletter for Internet Developments in The Gambia
                                                                                                     The Government
                                                                                                     Of The Gambia
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                 Protecting Home-Users on the Internet
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     By Chaka Clarke, Internet Operations Manager, QuantumNET
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21          Surprisingly there are a number of Internet-related                                 So by being cautious about
     issues that affect the security of your machine at home. The
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                                                                                        the emails you received and having
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21   effects of which are either immediate (while browsing the net)                     an uptodate active antivirus on your
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                                                                                        machine you can safe guard your
     or delayed in the form of email viruses.
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21                                                                                      machine from such an attack. This is
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21   Email Viruses                            How to detect Email Viruses               most common method by which your
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21                                                                                      machine’s security is compromised.
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21            The most rampant invasion                Most mail viruses can be
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21   method that a large number of home       detected by carefully inspecting the      Spaming
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21   computer owners have to deal with,       mail header. By analyzing and com-
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21   occurs through email. In fact this is    paring the header with previous mails             Another scenario that most
                                              you can sometimes suspect that a
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21   the medium in which a home user is                                                 people may be familiar with, would be
                                              certain email was sent be a virus
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     most at risk.                                                                      receiving malicious or unwandted
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              Therefore, every Internet
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     user needs to protect oneself by
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     being able to identify malicious
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     emails or emails that may be of-
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     fensive and taking the appropriate
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     action after analysis of the email
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21   received.
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21            The fist scenario that one
     should be concerned about is
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     downloading viruses sent in the
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     form of attachments. 90% of the
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     time they are either hidden in ex-
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     ecutable files (files with *.exe ex-
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     tension) that may be either jokes,
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     like comic clips like (South Park).
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     When such a file is downloaded
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     and executed, apart from the
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     amusing comic, instructions are
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     also executed that in turn infect
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     very important system files. The
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     Pretty Park worm virus, for ex-
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21   ample, use your address book to
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21   send itself to most of your email
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21   correspondents.                           Figure 1 Header of a worm Virus
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21            The best way to protect
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21   your self from such a scenario is        worm rather that the person from          emails from an unknown person. This
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21   through basic cautious and preven-       which the email is addressed from.        is refered to as spaming. Although
                                              Most worm email header are usually
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21   tive measures that we should always                                                these are only verbal attacks and they
                                              shorter and usually missing various
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21   try to uphold. One should always be-                                               have no adverse effects on your
                                              categories like X-Mailer: Mozilla 4.5
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21   ware of opening attachments that                                                   machine, they can be very annoying.
                                              [en] (Win98; I). When this is visible
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21   have executable extension (*.exe,                                                  Most email programs allow users to
                                              you know that the email was sent
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21   *.vbs, *.pif, *.doc (this can even in-                                             view all the header information. From
                                              using a valid program like Netscape
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21   clude macros in word documents)) .                                                 the header information, you can trace
                                              on a Windows 98 machine by, the
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21   So the best preventive method would                                                the source of the mail and take
                                              person the email was addressed by,
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21   be to avoid downloading any attach-                                                appropriate action. The most
                                              rather than a worm virus. One should
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21   ments from your emails especially if                                               common remedy would be to send a
                                              note that the method of checking
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21   you do not have any up-to-date AC-                                                 reply to the sender requesting to be
                                              does not mean that the file the per-      removed from their mailing list. If you
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21   TIVE ANTIVIRUS (currently enabled
                                              son is sending you is not a virus; just   still keep receiving mails from the
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21   to check all files created and ac-
     cessed for viruses) running in your      that it was sent intentionally by the     sender, another option would be to
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21   system.                                  person.                                   send the header details to the
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                                                                                                              INTERNET NEWS
          The Government
          Of The Gambia
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postmaster or ISP to help you find the      the remote user without you being         tion. A more appealing solution would      21
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source of such an attack.                   aware. The safest way to protect your     be to warn your minors of such mate-       21
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                                            self from this would be never down-       rial and explain to then your reserva-     21
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Tips on avoiding Email viruses and          load any executable files to your ma-     tion to such material and tell them that   21
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spam mails                                  chine unless you know exactly what        you do not want them access such           21
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                                            it does.                                  material. In addition to such verbal       21
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n        Limit the size of email that                                                 warnings then you as the adult have        21
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your mail program download. When            Indescent Exposure                        the option of monitoring the content       21
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you receive big emails with                                                           that your minors are accessing and         21
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attachments, analyse them first                       But usually when home us-       then tasking appropriate action. This      21
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before downloading the rest of the          ers think of Internet security they are   discussion doesn’t have technical so-      21
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attachment and delete mail if header        more concerned about exposing mi-         lution, but only has a moral solution
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is suspicious.                              nors to adult content or violent mate-    and this is left for you decide at your
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                                            rial readily available on the net. For-   discretion.
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n       Filter off unwanted or              tunately, there are various softwares
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malicious mail. Most email programs         available that one can install on a       Other Security Issues
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(Netscape, Microsoft Outlook and            machine to check material that is ac-
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Eudora) have filter capabilities that       cessed by the browser for words that               The final scenario that you
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allow you to filter mail based on           are considered offensive. When such       may have to protect your self from is
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                                                                                      installing certain programs whose
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                                                                                      default setting, make your machine
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                                                                                      accessible through the Internet. This
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                                                                                      also includes certain windows 95/98
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                                                                                      settings that can allow people to ac-
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                                                                                      cess the information in your PC.           21
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                                                                                      There are a large number of programs       21
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                                                                                      that also act as an active web server,     21
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                                                                                      such as some versions of Microsoft         21
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                                                                                      FrontPage. You must make sure              21
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                                                                                      when installing such program you           21
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                                                                                      check all the properties of the soft-      21
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                                                                                      ware you install and you disable prop-     21
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                                                                                      erties that may expose your material       21
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                                                                                      to the Internet. Also make sure that       21
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                                                                                      your network settings do not include       21
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                                                                                      file and printer sharing, this can also    21
                                                                                                                                 21
                                                                                                                                 21
                                                                                      put your machine at risk of invasion       21
                                                                                                                                 21
                                                                                                                                 21
                                                                                      through the Internet.                      21
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
                                                                                                If you suspect that your ma-     21
                                                                                                                                 21
                                                                                                                                 21
                                                                                      chine is being accessed you can go         21
                                                                                                                                 21
                                                                                                                                 21
                                                                                      into the dos prompt and run netstat        21
                                                                                                                                 21
                                                                                                                                 21
                                                                                      this will show you all the ports that      21
                                                                                                                                 21
                                                                                      are currently open and the internet
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
                                                                                      address associated to that port. Also
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
  Figure 2 Shows header of a regular email                                            by monitoring the tasks that are run-
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
                                                                                      ning when connected to the internet
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
sender, subject, etc.                       sites are accessed the browser sends      you may be able to find a program
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
Downloading files                           a message to the user that they do        that may be exposing your machine
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
                                            not have permission to access such        to the internet. This can be done by
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
         Another area in which              a site.                                   performing CRTl-ALT-DEL while con-
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
Internet home users can put there                                                     nected to the Internet. This will en-
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
machines at risk would be download-                  Even though this may look        able you to view all programs are run-
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
ing executable files into your machine      like a good solution, it comes with       ning on the computer at the at the
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
through your browser. These can also        other consequences. Apart from not        time.
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
be viruses or programs that actually        being able to protect minors from us-
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21
send vital information from your ma-        ing other machines with Internet ac-              All these issues have been         21
                                                                                                                                 21
                                                                                                                                 21
chine to a remote user. For example         count it may stop a child from doing      shortened for this article and can each    21
                                                                                                                                 21
                                                                                                                                 21
the most common occurrence is               constructive browsing. For example,       be looked at in more detail in a future    21
                                                                                                                                 21
                                                                                                                                 21
when the actual downloaded program          when a minor is doing research on         edition of this newsletter. For            21
                                                                                                                                 21
                                                                                                                                 21
scans your machine for credit card          material such as breast cancer if the     suggestiongs contact the editor            21
                                                                                                                                 21
                                                                                                                                 21
and other bank account details or ac-       word breast is considered unaccept-       support@qanet.gm                           21
                                                                                                                                 21
                                                                                                                                 21
count passwords, and sends then to          able by the software it would not al-                                                21
                                                                                                                                 21
                                                                                                                                 21
                                            low the minor access to that informa-                                                21
                                                                                                                                 21
                                                                                                                                 21
                                                                                                                                 21


A Newsletter for Internet Developments in The Gambia
                                                                                                                 The Government
                                                                                                                 Of The Gambia
21
21
21
21
21
21
21                                                                                                  terface (PRI). BRI is designed to
                ISDN - The Solution for Fast
21
21
21
21                                                                                                  meet the needs of the individual
                                                                                                    user and provides two 64KBPS
21
21

                Dial-up Access to the Internet
21
                                                                                                    channels per line for a total of
21
21
21
                                                                                                    128Kbps. Since the 56K modems
21
21
21
                                                                                                    available on the market only give a
21
21
21
21
21                                                                                                  throughput of about 33.6 when noise
            Gamtel has announced plans to introduce ISDN
21
21
21
21                                                                                                  and other factors are considered,
21
21
21   services to customers by the first quarter of 2001. However,                                   ISDN BRI can be up to 4 times faster
     many in the Gambia are not aware of what ISDN is. In fact,
21
21
21
21                                                                                                  than analog modems! ISDN PRI on
     even though ISDN is available in most countries, most people                                   the other hand is intended for users
21
21
21
                                                                                                    with greater capacity requirements
21
     have very little understanding about what this new technol-
21
21
                                                                                                    and offers up to 1.5Mbps (in U.S)
21
21
21
21
21
21
     ogy has to offer and are unsure of whether they need it.                                       or 2M (in Europe and other parts of
21
21
21
21
                                                                                                    the world).
                                                                             lowing simulta-
21
21
21
21
21
21                                                                           neous connec-                   To get ISDN, customers
21
21
21                                                                           tions without im-      need to subscribe to an ISDN phone
                                                                                                    line through their telecoms opera-
21
21
21                                                                           posing on the
                                                                                                    tor. For BRI service, customers
21
21
21                                                                           customers to
                                                                                                    need to be within 5.5 km of the
21
21
21                                                                           buy multiple
                                                                                                    telecoms operator’s central office
21
21
21
21                                                                           phone lines.
21
21
21                                                                           With one ISDN          and they need specialized equip-
21
21
21   (Source: http://www.isdnzone.com/info/meaning.htm)                      line, for ex-          ment such as Network Termination-
21
21
21                                                                           ample, one can         1 (NT-1 ->usually provided by the
21
21
21             What is ISDN?                              be transferring a file to someone         phone company), Terminal Equip-
                                                                                                    ment (TE) such as ISDN capable
21
21
21             ISDN stands for Integrated                 while talking on the phone or see-
                                                                                                    phones, modems or fax machines,
21
21
21   Services Digital Network and is a                    ing their live picture on a video
                                                                                                    OR Terminal Adapters (TA - for con-
21
21
21   system capable of allowing data to                   screen.
                                                                                                    necting non-ISDN-capable devices)
21
21
21
21   be transmitted simultaneously
     across the globe using end-to-end                              ISDN Services
21
21
21
21
21
21   digital connectivity. ISDN integrates                          Perhaps, the greatest ad-                ISDN Applications
21
21
21   services by delivering two simulta-                  vantage of ISDN is its ability to pro-             Because of ISDN’s higher
21
21
21   neous connections, in any combi-                     vide faster, more reliable, and prob-     speed and its ability to establish a
                                                                                                    connection within 2 to 3 seconds, it
21
21
21   nation of data, voice, video, and fax                ably cheaper means of connection
                                                                                                    is well suited for data communica-
21
21
21   over a single telephone line. Mul-                   for all types of traffic. There are two
                                                                                                    tions between two computers or
21
21
21   tiple devices can be attached to the                 types of ISDN Service, Basic Rate
                                                                                                    Local        Area        Networks.
21
21
21
21   line, and used at any time, thus al-                 Interface (BRI) and Primary Rate In-
21
21
21
                                                                                                    Telecommuters, for example, use
21
21
21
                                                                                                                        ISDN to access
21
21
21                                                                                                                      their corporate
21
21
21                                                                                                                      networks and
                                                                                                                        work from home
21
21
21
                                                                                                                        as if they are in
21
21
21
                                                                                                                        their offices.
21
21
21
                                                                                                                        Since ISDN al-
21
21
21
21
21
21
21
                                                                                                                        lows simulta-
21
21
21
                                                                                                                        neous connec-
21
21
21                                                                                                                      tions on the
21
21
21                                                                                                                      same line, this
                                                                                                                        means no more
21
21
21
                                                                                                                        missed tele-
21
21
21
                                                                                                                        phone       calls
21
21
21
                                                                                                                        while you are
21
21
21
21
21
21
21
                                                                                                                        connected
21
21
21
                                                                                                                        online or send-
21
21
21                                                                                                                      ing a fax. ISDN
21
21
21                                                                                                                      is also used for
                                                                                                                        large-scale file
21
21
21
                                                                                                                        transfer applica-
21
21
21   Source: ISDN Tutorial by Ralph Becker:
21
21   http://www.ralphb.net/ISDN/)
21
21


                                                                                                                         INTERNET NEWS
          The Government
          Of The Gambia
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
tions such as medical imaging and                                                                                            21

                                                                                     Is it the way
                                                                                                                             21
                                                                                                                             21
higher bandwidth applications                                                                                                21
                                                                                                                             21
                                                                                                                             21
such as video conferencing.
                                                                                                                             21

                                                                                     forward?
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
         However, the most popu-
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
lar application for ISDN is Internet
                                                                                                                             21
                                            By Modou N.S Njie, CEO Gambia Web Pros
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
access. Compared with even the                     A financial secretary who keeps track of your bills,
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
fastest access modems, ISDN                                                                                                  21
                                            pays them when due—and lives on the Internet or the hard
                                                                                                                             21
                                                                                                                             21
makes Web graphics appear al-                                                                                                21
                                                                                                                             21
most instantaneously, and can re-           drive of your computer. That’s the promise of electronic                         21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
duce download times drastically.            banking: to automate the routine chores of paying bills,                         21
                                                                                                                             21
                                                                                                                             21
Thus, ISDN may be the most cost-            checking bank balances and balancing your chequebook.
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
effective solution for faster and
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
cheaper access for Internet home                     After years of false starts,    communicate with other computers
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
                                            the software and financial industry
                                                                                                                             21
users or small corporations.                                                         through a telephone line. Modems        21
                                                                                                                             21
                                            are starting to deliver on that
                                                                                                                             21
                                                                                     are either built into computers or      21
                                                                                                                             21
                                            promise. Today, if you have a
                                                                                                                             21
         What you need to get                                                        sold separately.                        21
                                                                                                                             21
                                            computer and a modem, you can pay
                                                                                                                             21
ISDN Internet Service?                                                                                                       21
                                                                                                                             21
                                            bills electronically. You also can       • All electronic banking programs
                                                                                                                             21
         To get ISDN Internet ser-
                                                                                                                             21
                                                                                                                             21
                                                                                     work through software. With
                                                                                                                             21
vice, you need to secure the ac-            check on bank and credit card                                                    21
                                                                                                                             21
                                                                                     Internet banks, that software is
                                                                                                                             21
tual ISDN telephone service with            balances, stop payment on                                                        21
                                                                                                                             21
                                                                                                                             21
GAMTEL. You must then select                electronic checks and send               embedded in the Web page and is         21
                                                                                                                             21
                                                                                                                             21
and acquire the necessary hard-             messages to your bank.                   invisible to you.                       21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
ware and software, such as NT-1,                                                                                             21
                                                     There are two basic ways to              If you don’t choose an
                                                                                                                             21
                                                                                                                             21
TE, or TA to interface your com-                                                                                             21
                                                                                     Internet bank, you’ll need to buy one
                                                                                                                             21
                                            bank electronically. First, you can do                                           21
puter to ISDN. Finally, you must                                                                                             21
                                                                                     of the personal finance programs
                                                                                                                             21
                                            so directly through the Internet. You                                            21
find an Internet Service Provider
                                                                                                                             21
                                                                                                                             21
                                            don’t need any special software,         mentioned earlier. Each program         21
that can accept ISDN connections.
                                                                                                                             21
                                                                                                                             21
                                            other than a Web browser, and can        walks you through the process of        21
                                                                                                                             21
                                                                                                                             21
                                            view your banking statements from        setting up electronic bill payment      21
          No doubt, the introduction
                                                                                                                             21
                                                                                                                             21
                                            any computer, anywhere.                  and banking. You don’t need a bank      21
                                                                                                                             21
of affordable ISDN services by                                                       to pay your bills electronically.
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
GAMTEL will open yet another                        Your second choice is you        These programs have their own
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
door to the provision of speedy and         can bank online through a software       services that enable that.
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
reliable access to relevant informa-        package such as Quicken or
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
tion and thus contribute toward the
                                                                                                                             21
                                            Microsoft Money. First Union and                   But you’ll need a bank to     21
                                                                                                                             21
socio-economic development
                                                                                                                             21
                                            SunTrust are banks that use this         do anything more than bill paying.      21
                                                                                                                             21
goals of the nation.
                                                                                                                             21
                                            method. You have to first buy the        Each of these programs has a list       21
                                                                                                                             21
                                                                                                                             21
                                            software, which typically sells for      of participating banks. You’ll have     21
                                                                                                                             21
                                                                                                                             21
                                            between $40 (about D600) and $60         to sign up with the bank yourself,      21
                                                                                                                             21
                                                                                                                             21
             Check                          (about D900).                            but it’s easy.                          21
                                                                                                                             21
                                                                                                                             21
             your
                                                                                                                             21
                                                                                              Two banks in The Gambia
                                                                                                                             21
                                                                                                                             21
                                                     The software, using a                                                   21
             p o p                                                                   are at a very advanced stage in of-
                                                                                                                             21
                                                                                                                             21
                                            modem in your computer, contacts                                                 21
                                                                                                                             21
             email                                                                   fering e-banking services to their      21
                                            the bank. The bank then sends your                                               21
                                                                                                                             21
                                                                                     customers.                              21
 a n y w h e r e !                          banking information electronically                                               21
                                                                                                                             21
                                                                                                                             21
                                            into the software.
                                                                                                                             21
 Ø         Did u know u can check                                                                                            21
                                                                                              However, due to the fact       21
 your pop email account from any-
                                                                                                                             21
                                                                                                                             21
 where in the world? Well with web-                   In short, electronic banking   that a lot of their customers do not    21
                                                                                                                             21
                                                                                                                             21
 based email like hotmail and yahoo,        is for the patient and forgiving, and    own PCs, these banks intend to use      21
                                                                                                                             21
                                                                                                                             21
 their purpose is for you to check your     for those who like trying the newest     the cyber cafes or even setup new       21
                                                                                                                             21
                                                                                                                             21
 emails anywhere you are in the             thing. If that describes you, here’s     cyber cafes to offer the service. The   21
                                                                                                                             21
                                                                                                                             21
 world. One of the ways for doing this                                               service will include more than just
                                                                                                                             21
                                            what you’ll need to bank
                                                                                                                             21
                                                                                                                             21
 for pop emails like qanet and gamtel                                                checking your balance and printing
                                                                                                                             21
                                            electronically:
                                                                                                                             21
                                                                                                                             21
 is simply to go to www.mailstart.com                                                your bank statement, you can as
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
 enter your pop email username and          • I’d recommend a computer with the      well pay your bills online. An e-card
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
 password like you normally do and                                                   is also another feature to be intro-
                                                                                                                             21
                                            most modern operating system. That                                               21
                                                                                                                             21
 ka boom, you can read those qanet                                                   duced. The e-card would be similar
                                                                                                                             21
 and gamtel emails even if you are
                                            means System 8.5 with the Mac and                                                21
                                                                                                                             21
                                                                                                                             21
                                            Windows NT with PCs.                     to the smart card and is presented      21
 stuck somewhere in outer space.
                                                                                                                             21
                                                                                                                             21
 Well on second thoughts maybe you
                                                                                     at the point of sale when purchases     21
                                                                                                                             21
                                                                                                                             21
 are in sunny Florida!                      • Next you’ll need a modem, the          are made.                               21
                                                                                                                             21
                                                                                                                             21
                                            device that lets your computer           Source: Dogpile                         21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21
                                                                                                                             21


A Newsletter for Internet Developments in The Gambia
                                                                                                            The Government
                                                                                                            Of The Gambia
21
21
21
21

                  The Pros and Cons of
21
21
21
21                                                                                         of universities, organizations
21
21
21                                                                                         (especially NGOs) and (virtual)
                                                                                           training institution are involved in
                    Online Training
21
21
21
                                                                                           providing or assisting in the
21
21
21
                                                                                           provision of online training.
21
21
21
21
     By Sirra Jobe, Web Administrator,Gambia Ports Authority
21
21
21
21                                                                                                     As with most computer-
           Online training refers to the use of computer-based based systems, the virtues of online
21
21
21
21
     communication systems such as CD ROMs, the Internet and training tend to shine above any-
21
21
21
21
21
21
21   World Wide Web for educational purposes.                  thing else mainly due to the absence
                                                                                           of monitoring and evaluation bod-
21
21
21                                                       Through           (almost)
                                                                                           ies. However, there are disadvan-
21
21
21                                              instantaneous feedback and
                                                                                           tages as well as advantages and pit-
21
                                                support, enhanced interactivity and
21
21
                                                                                           falls as well as benefits. What fol-
21
                                                lower costs of communication,
21
21
21
21
21
21                                              online training has transformed the        lows below is an attempt to put for-
21
21
21                                              distance learning experience.              ward the pros and cons of online
21
21
21                                                                                         training, in particular web-based
21
21
21                                                        Online training affords          training.
21
21
21
21                                              individuals learning opportunities         Reference
21
21
21                                              that may otherwise have been               1.   HARA N., 03/00, Student’s Distress with a Web-
                                                                                                based Distance Education Course, http://
                                                difficult or virtually impossible to
21
21
21                                                                                              www.slis.indiana.edu/CSI/wp00-01.html, 10/10/
                                                take advantage of. Thus it is gaining
21
21
21                                                                                              00
             It is the latest development       popularity among students,                 2.   KILBEY T., 09/97, Going Online For Training
21
21
21                                                                                              http://www.filename.com/online, 10/10/00
     in the use of telecommunications           jobholders and job seeker wishing
21
21
21                                                                                         3.   International Telecommunications Union, 02/
                                                                                                99Challenges to the Network: Internet for De-
     technology such as television, video
21
21
21                                              to enhance and expand their                     velopment
     and radio.
21
21
21
21
                                                knowledge base. Quite a number
21
21
21
21       Pros                                                         Cons
21
21
21
     §   Distance – The main virtue of online training is that dis-   §   Content – Most of the educational courses available in
21
21
21
21
21
21       tance is not an issue. A tutor in one part of the world          distance learning in general are from developed or in-
21
21
21
         can teach students in other and different parts of the           dustrialized countries, especially the USA and UK. This
21
21       world. It does not matter where a participant is as long         sometimes make them unsuitable and inappropriate for
         as they have a computer and access to the Internet.              consumption by people from developing countries or
21
21
21
                                                                          people who do not speak English.
21
21
21
21
21
21   §   Availability – Time is irrelevant in online training. As
21
21
21
         the Internet is available 24/7, no matter what time of           In addition, the openness of the Internet coupled with
21
21       the day or night, one can always reach someone at the            the fact that there currently are no set standards for edu-
21
21
21       other end of the line, making support and feedback al-           cational content also means that the quality and reli-
         most instantaneous.                                              ability of content is mostly questionable. Also, poor de-
21
21
21
                                                                          sign quality of content mostly due to lack or training and
21
21
21
21
21
21   §   Self-directed and self-paced – Even with assignment              experience in education content delivery means that the
21
21
21
         submission deadlines and set hours for a course, the             courses offered are highly likely to be ineffective.
21
21       student can determine when and how they tackle course
         material at their own time.                                  §   Lack of standards and guidelines – As with many as-
21
21
21
                                                                          pects of the Internet, there are no set standards or guide-
21
21
21
21
21
21   §   Interactive – with the use of mailing lists, chat and dis-       lines for the design and delivery of educational content.
21
21
21
         cussion forums, students and tutors can interact one-            This means also that there are no means of evaluating
21
21       on-one or one-to-many in both real time mode or asyn-            impact and effectiveness of courses.
         chronously.
21
21
21
                                                                      §   Training of students, instructors and course designers
21
21
21
21
21
21   §   Media rich – Online training material may contain a              – The automatic response is usually to set-up online
21
21
21
         combination of text, graphics, animations, audio and             training to depict a classroom setup which usually leads
21
21       video, which are more attention-grabbing and increase            to failure. Students and instructors need to be ad-
21
21
21       retention.                                                       equately trained in handling email, chat, discussion fo-
                                                                          rums etc. whilst course designers need to be trained in
21
21
21
     §   Inexpensive – The advent of Internet technology has              techniques for the design of effective content
21
21
21
21
21
21       driven the cost of tele-training down in terms of infra-
21
21
21
         structure and content production and delivery. It is far     §   Student Distress –The Internet like any other technol-
21
21       cheaper to set up up a server and Internet connection            ogy is susceptible to technical problems and communi-
         than to set up a television studio programme. Also pro-          cation breakdowns. This, coupled with technical diffi-
21
21
21
         ducing Internet-based educational content will cost a            culties students can encounter perhaps due to inad-
21
21
21
21
21
21       lot less that producing the same material for television,        equate operational guidelines can lead to the feeling of
21
21
21
         video or CD ROM.                                                 isolation, confusion, anxiety and panic.
21
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21


                                                                                                                       INTERNET NEWS
          The Government
          Of The Gambia
                                                                                                                                                  21
                                                                                                                                                  21
                                                                                                                                                  21
                                                                                                                                                  21


    Portraying your Company's
                                                                                                                                                  21
                                                                                                      the use of small text navigation at the     21
                                                                                                                                                  21
                                                                                                                                                  21
                                                                                                      bottom of each page. I usually include      21
                                                                                                                                                  21
                                                                                                                                                  21
                                                                                                      top-level links, links to other pages in    21

         image on the Web
                                                                                                                                                  21
                                                                                                                                                  21
                                                                                                      a section of the site, and an email link.   21
                                                                                                                                                  21
                                                                                                                                                  21
                                                                                                      After putting all that good content on      21
                                                                                                                                                  21
                                                                                                                                                  21
                  Elements of Effective Web Design                                                    the site, you want to be sure your          21
                                                                                                                                                  21
                                                                                                                                                  21
                                                                                                      visitor’s can find it!                      21
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By Modou N.S Njie, CEO, Gambia Web Pros                                                                                                           21
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                                                                                                      Visual Appeal
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      It’s been said before but I’ll say it again:  Just
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                                                                                                      Visual appeal at first seems to be a
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because you can, doesn’t mean you should!                                                             hard quality to define. Certainly part
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         Everyone new to the Web            purpose of the site and reflect that                      of visual appeal involves personal
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seems to be afflicted with a love for       purpose in the design. For instance,                      preference but another part is              21
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whirling, spinning, and flashing Web        a Web site for a bank most likely will                    reflected in adherence to the qualities     21
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pages. I remember the first time I          not look like a Web site for an                           of simplicity and consistency. Visual       21
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made a gif animation. I wanted to put       amusement park. A Web site should                         appeal is also dependent upon the           21
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wall-to-wall gif animations on every        reflect the philosophy and identity of                    quality of graphics used in a site          21
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page. It was fun! This tendency             the business or entity for which it was                   design. Spend some time visiting            21
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seems to exist for most of us as each       designed. Use of colour and fonts                         sites that you think are appealing.         21
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new advancement in technology               again has a large impact on the ‘look                     Notice the graphics on corporate and        21
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becomes available. So, a word of            and feel’ of the site. Choose these                       designer sites.                             21
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caution, play with the all the new toys     elements carefully.                                                                                   21
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                                                                                                      Compatibility
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- but use them wisely.                                                                                                                            21
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                                            Content                                                   Make your Web site platform,
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                                            Have you ever taken the time to hunt                      resolution, and browser compatible.
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        The following are elements I                                                                                                              21
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have found to be common to well-            down a Web site, waited for the page                      If the site is not compatible to all
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designed sites:                             to load, and then not found the                           viewers, consider creating alternate
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                                            information you needed on the site?                       pages for those without the capability
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Simplicity                                   Example of a well designed Site: http://www.forbes.com                       to view the
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Study the site design of any large                                                                                        enhanced site.
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corporation. Scrolling text and gif                                                                                                               21
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animations are used conservatively                                                                                                 In a nut-      21
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or not at all. Too much repetitive                                                                                          shell, the follow-    21
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movement is distracting and                                                                                                 ing should be         21
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sometimes annoying. Try to keep                                                                                             taken into cogni-     21
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scrolling text and gif animations to a                                                                                      sance before hit-     21
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minimum. In my opinion, you should                                                                                          ting that key:        21
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also limit the number of times a gif                                                                                                              21
animation will loop.
                                                                                                                            nPlan   your site
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                                                                                                                           on paper first –       21
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Simplicity in design should also be                                                                                        make an outline        21
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reflected in background choice. Busy,                                                                                      or blueprint of        21
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loud backgrounds detract from                                                                                              what you want to       21
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content and make text illegible. Too                                                                                       portray.               21
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                                                                                                      n Keep images and graphics to a
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many colours or fonts can also be
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                                            I am usually not only irritated by this                                                               21
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distracting and give the site a                                                                       minimum, when using banners en-
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                                            but also inclined to never return. Make                                                               21
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cluttered feel.                             sure that as much information as                          sure you do not exceed the standard
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                                            possible is made available on your                        size of 640 x 480 pixels and also keep
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Consistency                                 Web site. I have yet to see a site that                   it as small as possible (preferably in
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Use one design throughout the site.         had too much information.                                 .gif format) balancing it with quality
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Remember that to a visitor, a Web site                                                                nRemember to use the KISS (keep
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                                                                                                                                                       Example of a
is a physical place. It is confusing if     User-Friendly Navigation                                                                              21
                                                                                                      it simple stupid) strategy                  21
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pages within a site are not consistent      Navigation is one of the most                                                                         21
in design. Colour is sometimes used                                                                   n Remember to be professional in            21
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                                            important elements of your design -                                                                   21
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to identify different sections of a Web                                                               your work, avoid using templates that       21
                                            take time to lay out a logical and                                                                    21
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site but the design and navigation                                                                    are easily associated with certain edi-     21
                                            effective method of navigation.                                                                       21
                                                                                                      tors and be more creative in your de-
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should remain consistent throughout
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                                            Consistency is again important.                                                                       21
                                                                                                      sign
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the site. Choice of fonts is also part
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                                            Spend time navigating your site. Ask                                                                  21
                                                                                                      nAvoid using fancy graphics, java
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of the design. Be consistent in your
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                                            the opinion of others. Do they ever                                                                   21
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use of fonts.                                                                                         stuff that may look great on your site
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                                            have to hit the back button?                                                                          21
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                                                                                                      but look terrible on someone else’s.
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Identity                                    If you use graphics for navigation,
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                                                                                                      The faster your page loads the more
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Keeping with the concept that a Web         provide alternate text navigation. One
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                                                                                                      likely it will be revisited over and over
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site is a physical place consider the       simple technique I particularly like is
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                                                                                                      again.
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A Newsletter for Internet Developments in The Gambia

				
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posted:5/3/2009
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