Walnut Creek, CA 94595 email@example.com
PROJECT and GENERAL MANAGEMENT PROFESSIONAL
Senior management leader with proven ability to successfully create and execute
simultaneous dynamic, highly visible projects in fast-paced, challenging environments.
Strengths in business strategy, tactical execution across multiple business units,
excellent communication skills, and outstanding organization and analytical abilities.
Expertise in collaborative team leadership, effective multi-level internal and external
stakeholder management, as well as and efficient timeline and budget controls.
Created 3 spin-off ventures under budget and on time
Increased revenue by an average of 32% year over year for 11 years
Delivered an average of 24% project ROI for 10 consecutive years
Revamped AP/AR processes that resulted in 51 quarters with zero defects
Managed $5m advertising budget, resulting in $117m yearly revenue
Earned over 2,000 accounts through marketing campaigns, 91% client retention
Developed audit process that recaptured 100% of lost accounts
Testified as subject matter expert in Washington, D.C.
Global Sports Access, Inc. ~ Walnut Creek, CA 1996 – present
Launched start-up company to provide sales and marketing support to companies in the
form of incentive, retention, loyalty and business development programs. Responsible
for brand development, internal and external communications, business process
development, program execution and company metrics. Managed $11.6m budget.
Directed staff of 10 – 200 (direct, in-direct, and contractors).
Created and launched gift card incentive program for 800,000 government employees,
reduced employee turnover by 2%
Developed program for managing our inventory of > 25,000 hotel rooms at major
sporting events, 100% of inventory was sold at a profit
Launched 1/2-acre hospitality complex at The Masters Golf Tournament, in Augusta, GA
- the first of its kind at this event
Realized 24% companywide ROI through the development and successful
implementation of programs and projects for over 10 years
Developed meeting and incentive programs that increased company revenue by 32%
year over year for 11 years
Established all administrative processes, including HR, payroll, and AP/AR, resulting in
51 quarters of 0 defects, 0 employment litigations, 0 lawsuits, and 0 charge-backs
Developed internal and external project communication plans that increased corporate
visibility and increased efficiencies among clients and employees
Support web-based client platforms, serving 4,000+ companies and 4 million end-users
100% of programs and projects completed under budget and on time
Mary Holzheimer Page 2
Pacific Bell ~ San Ramon, CA
Director, Business Services – Voice Products 10/1995-6/1996
Responsible for enterprise-wide adoption of new marketing methods with legacy
product and project teams. The purpose of this project was to establish product lifecycle
management processes where previously there were none.
Included over 50 benchmarking studies with best-of-class Fortune 500 companies to
learn and share best practices
o 7% under budget and 2 months early on an 11-month deliverable
Communicated new processes companywide to sales and marketing teams
Project completed on time and under budget.
Product and Project Team Leader, Business Product Marketing 6/1994 -10/1995
Accountable for 15-member inter-departmental Product and Project Management team,
the first of its kind in the history of the company.
One of three executives to represent Pacific Bell at national FCC hearings in
Washington, D.C., resulting in preservation of Pacific Bell’s $200m inbound services.
Managed $5m advertising budget, producing $117m in yearly revenue.
Launched residence 800 service two months before projected timeline, generating over
$4m in yearly revenue, originally targeted at $1.5m.
Responsible for first-ever loyalty product promotion, resulting in over 200 new accounts
at better than 175% of target and increased usage by 138% of target.
St. Mary’s College, Moraga, CA ~ BA, Business, Organizational Behavior, 1997
~ Graduated with Honors and Distinction (GPA: 4.0)
University of California, Berkeley ~ Product Marketing Certification, 1995, with distinction
University of California, Berkeley ~ High Performance Leadership Program, 1995
Duke University, Fuqua School of Business ~ Project Management Certification, 1992
Proficient in various computer programs and software packages, including PowerPoint, Visio,
Microsoft Project, Excel, Word, Google Docs, Outlook, and Peachtree Accounting
Fluent in Portuguese
Travel, tennis, volunteering, working with young people