iphone Exchange 2007 Email Configuration on iPhone by MarijanStefanovic


									                                               Exchange 2007 Email Configuration on iPhone                             1

Exchange ActiveSync account setup on your iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)
NOTE: These instructions assume you have a connection to the Internet already established via WiFi. These instructions
are a guideline and may not exactly match the configuration screens on your device. The iPhone has over-the-air push
and sync of Exchange email, contacts, and calendars. ActiveSync enables mobile wireless connection without using a
desktop computer, cradle, and desktop synchronization software access to your e-mail messages, schedules, contacts,
and tasks lists. Outlook notes do not synch wirelessly.
You can configure only one Exchange account per device. If you have a Windows mobile device which is already
configured to retrieve your Exchange Temple email via ActiveSync you will have choose which is your primary and the
other will have to retrieve exchange email via Outlook Web Access (OWA) at http://exchange.temple.edu.
After configuring an Exchange ActiveSync account, all existing contact and calendar information on the iPhone or iPod
touch is overwritten. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer. You can
still sync your iPhone or iPod touch wirelessly with MobileMe services.

1. To add an Exchange account to your iPhone or iPod touch, from your Home screen tap Settings. Slide up settings
   page to the bottom then tap Mail, Contacts, Calendars, then tap Add Account, then tap Microsoft Exchange.

2. On the next screen, enter your complete Temple email
   address, enter TU for the Domain, enter your
   AccessNet Username and Password, and Temple
   Email for the description. Your iPhone (or iPod touch)
   will now try to locate your Exchange server using
   Microsoft's Autodiscovery service.

3. If the server cannot be located, the next screen is
   shown. Enter exchange2007.temple.edu in the Server
   field. Email The user’s complete email address. Your
   iPhone or iPod touch will try to create a secure (SSL)
   connection to your Exchange server. If it cannot do
   this, it will try a non-SSL connection. To override the
   SSL setting, go into Settings, then Mail, Contacts,
   Calendars, select your Exchange account, tap Account Info, then toggle the Use SSL slider. After successfully making
   a connection to the Exchange server, you may be prompted to change your device passcode to match whatever
   policies may have been set on your server.

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4. Next, the device offers to immediately sync with the
   Exchange server. If you choose not to sync at this time, you
   can turn on calendar and contact syncing later in Settings >
   Mail, Contacts, Calendars. By default, Exchange ActiveSync
   pushes new data to your device as it arrives on the server. If
   you prefer to fetch new data on a schedule or to only pull
   new data manually, use Settings > Fetch New Data to
   change the settings.

5. After your account is verified, you will be prompted to
   select items to synchronize: Mail: On (To Get Your Email),
   Optional User Choices: Contacts: On (To synchronize Your
   Contacts), Calendars: On (To synchronize Your Calendar).

6. Tap "Done". Press HOME button then choose the Mail icon on your dock, your device will
   automatically check for email and begin to synchronize your email and items.

7. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your
   Exchange account, and tap on Mail days to sync. To change how many days’ worth of data
   is synced to your device, go to Settings > Mail, Contacts, Calendars, and then select the
   Exchange account. The default setting is three days.

8. Retrieve Exchange ActiveSync email via Fetch versus Push. Retrieving email via Fetch
   means the iPhone will check for (or fetch) new email according to configured interval
   settings, i.e. Every 15 minutes, Every 30 minutes, or Hourly. Retrieving email via Push
   means that your iPhone doesn't have to check for new mail because the server just tells it
   when it has new mail and pushes it automatically to your device. Fetch usually causes
   more battery drain than Push. However, if after using ActiveSync push for a few days, you noticed that the battery
   is draining by early afternoon:

    1. Switch Exchange from push to fetch, or
    2. Switch Exchange to manual update, which is very
    There’s a master switch on the main panel (shown above)
    which is nice, since you can quickly turn off all push to
    conserve battery power.

Frequently Asked Questions (FAQs) - If you’re having trouble,
try these follow-up post on Exchange ActiveSync issues

iPod touch, original iPhone, or iPhone 3G: Microsoft
Exchange data not syncing to the device after configuring Microsoft Exchange account. Last
Modified: July 10, 2008 Article: TS1693
Symptoms: After configuring Microsoft Exchange account on the iPod touch, original iPhone, or iPhone 3G, the following
symptoms may occur (Products Affected: iPhone, iPod touch, iPhone 3G):
   No Exchange data such as work emails, contacts, or calendar appear on the device.
   No error message appears on the device.

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   While no work emails have been received on the device, it appears that you can compose and send emails from the
    Exchange account (yet the intended recipient(s) will not receive your email messages).

Resolution: Verify with your Exchange Admin if an Exchange domain name is required to be entered in the Microsoft
Exchange account setup on the device for Exchange ActiveSync. If you're unsure whether or not the domain name needs
to be entered in the account setup, try the following steps:
1. If no domain name is entered in the Microsoft Exchange account setup, try adding the domain name, save the
   account setup, and check to see whether the device will now retrieve Exchange data over Wi-Fi or the cellular data
2. If the domain name has been entered in the Microsoft Exchange account setup on the device, try deleting or
   removing the entry so that it's blank, save the account setup, and check to see whether the device will now retrieve
   the Exchange data thru Wi-Fi or cellular network.

iPhone 2.0 software: Troubleshooting iPhone or iPod touch Exchange ActiveSync "Push" issues. Last Modified: August
22, 2008 Article: TS1868
Symptoms: iPhone 2.0 software users may notice that Exchange ActiveSync email may be fetched manually, but does
not "push" automatically. Products Affected: iPhone, iPod touch, iPhone 3G
Resolution: Here are some possible solutions:
3. When roaming between home and office networks with Wi-Fi enabled, "push" may stop working if your company's
   Exchange ActiveSync server has a different IP address for intranet and Internet clients. Make sure the DNS for your
   network returns a single, externally-routable address to the Exchange ActiveSync server for both intranet and
   Internet clients. This is required so the device can use the same IP address for communicating with the server when
   both types of connections are active. A workaround to avoid this issue is to disable Wi-Fi on the iPhone.
4. In some cases when using both a POP account and an Exchange ActiveSync account, the POP account may stick in
   the "Checking for mail..." state. During this time, Exchange ActiveSync emails may not be pushed. To resolve this,
   while in the Mail application, hold down the Home button for 9-10 seconds until the Mail application disappears and
   you are returned to the Home screen.

iPhone does not display attachment in email. Last Modified: April 16, 2008 Article: TS1506, Old Article: 306298
Symptoms: When receiving email messages with attachments (Word, Excel, or PDF files) represented by the paperclip
icon, the attachment may not be displayed when the message is opened. Instead, a plain text version of the message is
received and contains an attachment named Winmail.dat which cannot be viewed or opened. Products Affected: iPhone
Resolution: This happens when the email message is composed in RTF (Rich Text Format) with attachments. If it doesn't,
then the sender of the email message will need to compose the email message in either plain text or HTML so that it can
be viewed on the iPhone. For more information and for steps to configure Outlook to send Plain Text or HTML see the
following Microsoft KB document: How e-mail message formats affect Internet e-mail messages in Outlook

iPhone and iPod touch: Very large email attachments can cause Mail application to quit. Last Modified: November 26,
2008 Article: HT2100
Summary: iPhone and iPod touch Mail application may quit if an email message with a very large attachment is in the
active Inbox. Products Affected: iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)
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Important: If Mail unexpectedly quits when viewing very large email attachments, try updating your iPhone or iPod
touch to 2.2 or later. If that doesn't solve the issue, see below for additional information and troubleshooting steps.
If this occurs with IMAP or POP account: Restart the iPhone or iPod touch and try to view the attachment again in Mail
(Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone.
To turn iPhone back on, press and hold the Sleep/Wake until the Apple logo appears.).
If this occurs with a Microsoft Exchange account: To work around this issue, open the affected mail account on your
desktop computer and view the attachment on your computer instead. Afterwards, move the message(s) with the large
attachments out of the active Inbox in your email account or delete the message(s) if you no longer need it.

Contact us: If you are not able to Sync the email on your iPhone, please contact the Computer Services Helpdesk by
phone at 215-204-8000, email help@temple.edu or online http://tuhelp.temple.edu

Acknowledgements: Text and screenshots have been incorporated into this document from http://www.apple.com/support/
iphone/enterprise/ and kb articles, http://manuals.info.apple.com/en_US/Enterprise_Deployment_Guide.pdf, and

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