Basics of Call Center Outsourcing Services
Since they appeared on the scene about fifteen years ago, call centers have
become a staple in the business world. The advances in technology and
information technology in particular, have enabled the call center outsourcing
business to expand and succeed. Call centers are offices that receive large
volumes of telephone calls from customers of the companies they represent. Call
centers are manned by call center agents.
The interesting thing about call centers is that they do not need to be in the
country of the companies they provide the service to. In some cases it is
generally more cost-effective to establish call centers in other countries. This is
one reason why offshore call center services are in such demand. There are in
fact different types of call centers, namely:
Inbound call center: These types only take calls from customers, hence
the name. They were once the most common type of call centers.
Outbound call centers: These are generally the opposite of inbound call
centers in that call center agents makes calls to customers and
prospective clients seeking sales or lead generation.
Contact centers: With this type contact with clients is not just via
telephone, but also by live chat and email. Contact centers may also be
responsible for handling all written correspondences for a company that
is, letters and faxes.
Blended call centers: These types have features of all the others.
Blended call centers may well be the future of call centers as many begin
to offer all the services being demanded by customers.
Benefits of a Call Center outsourcing
There are many benefits to using a call center. The main benefit is an increase
profitability brought about by improving efficiency. There is more time for staff
to perform their core functions instead of answering calls or processing
applications. The fees for outsourcing to call centers is minimal compared to
paying full time staff.
There are a wide variety of services that call centers offer: These include:
Phone answering service
Troubleshooting/technical support services for products
Voice Mail ordering
Outbound Telemarketing services
Some call centers such as InSO International Call Center offer a variety of call
center services. These services take in some of those listed above but also
Backend transaction processing and office services: Here we go the
extra mile while providing professional services in skip tracing, payroll
processing, application processing and researching and analyzing data.
Outbound collections: At InSo we make calls to clients requesting
payment on your behalf or acknowledging that payment has been
Customer care: InSO customer care is more than just responding to
queries. We treat customers right so as to build loyalty – each customer is
treated as a valued individual.
InSo also serves a wide cross section of businesses. In fact, we represent
companies in the:
Financial services sector
Travel and hospitality industry
Health and Supplement industry
eCommerce and Retail
Unlike some call centers, InSO makes it possible for small and medium-sized
companies to be able to afford their services. If you are still not sure what we
can do for you and at what cost, ask for a free, no obligation quote. The benefits
of leaving your call centers services to InSO includes improved efficiency and
ultimately, an increase in profitability.
InSO International Call Center proves that all call centers are not the same.
To learn more about our services and how we can help you succeed, visit us
online at www.inso.us. We make reaching us easy as you can also call us at
626-531-6080. Our email and chat support services shows that we want to make
it easy for our clients to reach us. Take your business to the next level – let InSO
Call Center take you there.