Get documents about "WRITING AN EFFECTIVE RÉSUMÉ
Document Sample
Career Management
_____________Office of Student Services
Supplement to the
Cornell Career Services
Career Guide
Résumé Writing
Preparation
Elements of a Résumé
Résumé Format
Guidelines
Sample Résumés
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
WRITING AN EFFECTIVE RÉSUMÉ
It is never too early to prepare your résumé. During your study at Cornell, you will have many occasions
to use a résumé to market yourself. Summer and full-time employment opportunities are obvious times,
but events such as career fairs, guest lectures, HEC, and field trips provide opportunities for you to
network by presenting your résumé.
There are two purposes for a résumé, neither of which is to get a job. The main purpose is to get the
attention of the reader. The résumé is often a potential employer's first impression of you. Present
yourself as a professional, organized, and competent person so that the person reading the résumé will
want to meet you. The second purpose of the résumé is to help interviewers remember you after the
interview and to help them present you positively to others. Your résumé is an advertisement for you.
A résumé is a summary of your academic, employment, and personal experiences. Focus on your career
interests and organize your qualifications in support of your career goals and objectives. Complete your
résumé by concisely describing your specific skills and experiences. Your résumé should lead the
interviewer to ask questions that let you emphasize your accomplishments and talents.
PREPARATION
Writing an effective résumé will require preparation. Spend time conducting a self-inventory of your
experiences, activities, and skills. Review your educational, extracurricular, employment, and volunteer
experiences. Think about course work, honors and awards, and any technical skills you have developed.
Begin by brainstorming about these experiences and writing everything down. These lists form the basis
of your résumé and help you identify your accomplishments. Gradually eliminate less important
information as you focus on the position you are currently seeking and polish your résumé. Keep in mind
that a résumé is usually divided into sections: education, experience, activities, and skills are most
commonly included.
Analyzing your accomplishments is essential to this process. Think about responsibilities, skills, results,
and accomplishments. Potential employers look for evidence of certain qualities, characteristics, and
skills. You can demonstrate your capabilities through the accomplishments and activities you include in
your résumé. Focus your résumé to express your qualifications for a specific position or specific area—
you may have several résumés, each catered around different interests.
The information you have compiled can now be categorized for your résumé. Sections can be included
depending on the information you want to convey. No one résumé format that will work equally well for
everyone, but most résumés follow basic formats.
ELEMENTS OF A RÉSUMÉ
• Personal Information. Include your name, school and permanent addresses, e-mail address and
telephone number. Do not include facts that are irrelevant to the job, such as height, weight, age, or
marital status.
• Objective.
We do not recommend that you include an objective on your résumé. A more effective
way to communicate your objective is through your cover letter.
• Educational Background (or Education). Include Cornell University – School of Hotel
Administration, Ithaca, NY, the degree you expect to receive, and your graduation month and year.
You can also include concentration, GPA (only include if above 3.0), and academic honors (such as
Dean’s List). If you are a transfer student or have attended other institutions since high school, you
should include this information if it strengthens your résumé. Include any study abroad in this section.
High school is usually not included unless it would be positively recognized in the area where you will
be pursuing employment.
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
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• Relevant Coursework. List coursework that is pertinent to the positions you are applying for. If
you’re applying for different types of positions, for example: Finance, Real Estate, and Hotel
Operations, you may need to develop several résumés with coursework that matches the requirements
of the different positions. Freshmen might omit this section, if you have taken only required courses so
far.
• Experience (or Work Experience, Relevant Experience, Professional Experience). Your
experience, volunteer or paid, is the most important thing you have going for you, and should be the
largest part of your resume. This section need not be limited to permanent or paid experiences; you
may also describe volunteer work, internships, or other positions in greater detail. Each entry should
include the following: name of the organization/company, city and state where you worked, the dates
of employment/involvement, and the position you held. Do not include superiors’ names or the
company’s exact address. Use bold and italics to set items apart and to help highlight important
information.
Using the bullet format (see examples in this section), list responsibilities, skills, activities, and
challenges that describe the position. Put the most important and relevant aspects of your job first. Use
action verbs (a list of common action verbs is provided) to begin each point to convey that you are
active and productive. Avoid the first person (I, me, my). Each bullet point should be concise, yet
informative—do not use complete sentences, yet pack your statements with descriptions and specific
accomplishments that will help you to market yourself. Convince prospective employers that you were
an asset in each position you held. Quantify whenever possible (number of employees you supervised,
dollar amount of sales volume increase, responsible for [dollar amount] cash bank, number of covers
served in shift, type of restaurant/hotel and number of seats or rooms, etc.). Be consistent in formatting
and grammatical phrases, and avoid using vague, generalized statements.
• Skills,
Activities, Interests. Use this section to list special skills relevant to your career goals. This
section should include foreign language(s), computer expertise, and may include professional
memberships and affiliations, extracurricular activities, interests, and hobbies. Use the appropriate
headings(s) to meet your needs. Decide what information to include based on space available and its
relevance to the position you are seeking. List high school activities only if they support your
objectives—usually include this type of information only in your freshman year résumé.
• References. Do not write “References available upon request.” Have a prepared list of references
with names, addresses, phone numbers, and e-mails available to give to an interviewer when requested.
Always ask permission from your references before distributing this information. Provide each
reference with a copy of your résumé.
RÉSUMÉ FORMAT
As mentioned above, there is no one correct format for writing a résumé. Two basic styles of résumés are
chronological and functional, and it is your choice whether to be traditional or creative. Keep in mind
that prospective employers are looking for certain qualities and skills to be expressed in a résumé, so
choose the format that will express your accomplishments most effectively. The type of position, the
atmosphere of the company, and the field of interest are determining factors in deciding which style to
use.
• Chronological résumés are the most traditional and commonly used format. The layout is in the order
of the sections as previously described, with education and work experience listed in reverse
chronological order (most recent first). The advantage of this format is that it is easy to read and shows
continuity and career growth. This style is most effective when the career goals you have targeted
match your experience and academic background—it is appropriate and desirable for most people.
Examples of this format can be found in the resume samples.
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
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• Functional résumés state capabilities, highlight transferable skills, emphasize major contributions, and
de-emphasize job titles and dates of employment. Use your objective or goal to prioritize the
information according to the type of position you are seeking. Select headings that best describe you
professionally (Sales and Marketing, Food and Beverage, or Properties Management, for example). A
reverse chronological listing of employers, positions, and dates should appear in a condensed form
below the “functional” information. The functional résumé can be a very effective style for people
who have a clear-cut career focus or specialized needs. Some employers dislike this format because it
is more difficult to extract the information they need and because it can be used by applicants to
disguise problem areas.
• Alternative formats should be used selectively. Your personal preference will be the determining
factor in your choice of résumé formats. An alternative form may be appropriate if you are a highly
creative and unique individual, you want to call attention to your differences, you like taking risks, or
your specialization requires creativity (marketing or advertising, for example). Alternative formats
could include a brochure about yourself, videotape, website, or a concept résumé such as a baseball
card. Keep in mind that alternative résumés are highly risky; traditional employers may not respond
positively to a new format, and your résumé may not be read. However, a creative résumé may be
what certain applicants need to get noticed.
No matter which format you decide to use, the layout of your résumé is very important. Most recruiters
scan hundreds of résumés a year. You have 10-15 seconds to catch and hold a recruiter’s interest. Your
résumé must have “scanability.” This means that you should highlight information that will tell the
recruiter about you in a glance. Use bullets, indentations, CAPITALIZATION, s p a c i n g, bold, and
italics, to make it easy for the reader to find pertinent information. Balance your résumé with an
appropriate amount of white space.
OTHER GUIDELINES:
• Be consistent when listing dates and experiences. Use the same formatting, spacing, and emphasis
throughout your résumé.
• Margins should be a minimum of a 1/2" on all sides. More white space throughout will make your
resume easy to read.
• Your résumé should be concise and usually limited to one page. When in doubt about whether or not
to include an item, decide if it supports your objective or goal (i.e. the position you are currently
seeking). Stress positive factors and omit negative ones. Important items should be immediately
identifiable; the résumé should be clear and uncluttered. The structure should be simple and well
organized, regardless of which format you decide to use.
• Emphasize important information such as your name, section headings, name of the university, and
your position or the name of your employer, depending on which merits greater attention. Again, using
bold and italics makes information stand out; save ALL CAPS for headings.
• Relegate dates—the least important information—to the right-hand side of the page (because readers
will scan from top to bottom and from left to right).
• Use concise and clear language. Use the minimum number of words necessary to communicate. Start
each description with precise action words that convey measurable accomplishments and problem-
solving skills. Avoid passive phrases such as “My duties included...” and “Responsible for…” Use
past tense when describing jobs you have completed.
• Keep in mind the position you are seeking when preparing your résumé. The information on your
résumé should be targeted to a specific position, field, or area of interest. You may have more than one
résumé—customize each to the position you are seeking.
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
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• Avoid abbreviations as much as possible. Spell out numbers from one to ten, and use numerals for 11
and above (example: “three days” or “15 people”).
• Ask other people to proofread and critique your résumé for accuracy, content, and style. Be sure
grammar, spelling, and punctuation are correct. Bring it to the Career Management located in the
Office of Student Services to have it critiqued by experienced staff.
• Print your résumé (using a laser printer) on high-quality bond paper. Choose a neutral color, such as
ivory, cream, or light gray. Print your cover letters on the same paper, and use matching envelopes.
• Use samples as guides. The following pages contain sample résumés that incorporate the general
guidelines mentioned above. The samples are examples of actual résumés which you can review for
different formats, wording, and style ideas that will help you create a résumé that is unique.
MOST COMMON MISTAKES
• Résumé is too long. In most cases, limit your résumé to one page.
• Failure to send a cover letter with the résumé.
• Poorly typed or sloppy résumé. Most employers base their initial opinions of applicants on the
appearance of their résumés.
• The résumé is disjointed or disorganized. Put the most important information first, make it easy to
read, and organize it sensibly—focus on skim-value.
• The résumé is either overwritten or too sparse.
• The résumé tries too hard. Including binders, photographs, and too many fonts distract from the
professional appearance and clarity of the résumé.
• Careless mistakes (misspellings, inconsistency, and poor grammar).
• The résumé is not oriented for results. Stress accomplishments and skills in your résumé. It
is important for prospective employers to know your qualifications and abilities, so let them
know what you have done in the past and what you can do for them in the future. Use the
cover letter to emphasize specific information in your résumé.
DESCRIBING YOUR EXPERIENCE
TRANSFERABLE SKILLS
When describing your experience, think hard about your “transferable skills.” What did you do in your
previous work that could be useful in the job you are now seeking? It’s up to you to make the connection,
and to tell the employer about your experience that is relevant in some way.
Following is a partial list of skills valued by many different organizations. Think about whether you
possess any of these skills and incorporate them into your résumé, cover letter and interviews.
administering programs estimating costs promoting events
advising people evaluating programs raising funds
analyzing data exhibiting plans recording scientific data
appraising services handling complaints recruiting people for hire
arranging social functions interpreting languages rehabilitating people
budgeting expenses interviewing people researching in library
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
4
calculating numerical data inventing new ideas reviewing programs
checking for accuracy investigating problems running meetings
coaching individuals listening to others selling products
compiling statistics locating missing information serving individuals
coordinating events managing an organization setting up demonstrations
corresponding with others mediating between people speaking in public
counseling people meeting the public supervising others
creating new ideas motivating others teaching classes
delegating responsibility negotiating contracts trouble shooting equipment
designing products operating equipment updating files
dispensing information organizing people and tasks visualizing new formats
displaying artistic information planning agendas working with precision
distributing products planning organizational needs writing clear reports
editing publications preparing materials writing for publication
ACHIEVEMENTS
What did you actually accomplish in a job or extra-curricular activity? Provide hard evidence of your
achievements so the employer can visualize you doing the task.
Here what is meant by “achievements”...
• As program coordinator, initiated new system of data entry that reduced turnaround time one-third
• University expenses were financed by personal earnings earned through part-time and summer jobs
• Promoted to supervisor position with additional responsibilities and a 50-percent increase in salary
• Have a working knowledge of the operation and maintenance of the following departments:
, , and
• First summer student invited back to firm
• Organized a special Power Point presentation to departmental managers
• Article in the corporation newsletter highlighted the results of summer project
• Report was described as “timely and well researched”
• Awarded substantial pay bonus for completing difficult field survey
• Graduated in upper ten percent of the class
• Received an excellent recommendation (evaluation) upon completion of the project
• Successfully completed the company training course designed for full-time staff.
• Asked to represent department on a company-wide task force investigating the applications of robotics
to the manufacturing process
• Earnedspecial commendation from the Vice President of Operations for completing the project ahead
of schedule
• Presentedrecommendations of the report to senior management. Recommendations were well
accepted and most of them acted upon.
• Was offered and accepted a position of greater responsibility
• Managed an operating budget in excess of $100,000.
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
5
ENVIRONMENTS
…think hard about what “environments” you were exposed to. What you saw and what you experienced
could be of interest to potential employers.
Were you part of...
a fast growing business, a results-oriented firm
a small, medium or large organization
an entrepreneurial environment
a leading edge hotel company
a competitive high pressure culture
a creative, artistic environment
an international business organization, a global business
an organization with high quality or high service values
an environment which brought you face to face with the public
a position that involved conflicts
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
6
ACTION VERBS COMMONLY USED IN THE HOSPITALITY INDUSTRY
(from the Cornell Career Services Career Guide)
accomplished confirmed facilitated monitored resolved
achieved consolidated familiarized motivated responded
acted as/on constructed fielded negotiated restored
adapted consulted finalized observed restructured
addressed controlled financed obtained revamped
adjusted converted forecasted operated reviewed
administered convinced formalized orchestrated revised
advised coordinated formatted ordered revitalized
advocated corrected formulated organized scheduled
aided corresponded founded oriented screened
allocated counseled furnished originated searched
amended created gathered overhauled secured
analyzed critiqued gauged oversaw selected
applied cultivated generated participated served (as)
appraised customized guided performed set (up)
approved dealt with headed persuaded settled
arranged decided hired planned shortened
ascertained decreased hosted polled simplified
assembled defined identified predicted sold
assessed delegated illustrated prepared solicited
assigned delivered implemented presented solved
assisted demonstrated improved preserved spearheaded
attained described improvised presided specified
attended designated incorporated priced spoke
audited designed increased prioritized standardized
augmented determined influenced probed streamlined
authorized developed informed processed strengthened
balanced devised initiated produced studied
bargained directed inspected programmed submitted
benchmarked discovered installed projected substantiated
broadened displayed instituted promoted suggested
budgeted disseminated instructed proofread summarized
built distinguished integrated proposed supervised
calculated distributed interacted provided supplied
canvassed documented interpreted publicized supported
carried out drafted interviewed published surpassed
catalogued edited introduced purchased surveyed
centralized eliminated invented pursued synthesized
chaired employed inventoried quantified systematized
checked encouraged investigated quoted tailored
chose enforced involved raised targeted
clarified engineered issued ranked taught
classified enhanced launched rated team-taught
coached enlisted lectured recommended tested
collaborated ensured led reconciled trained
collected established leveraged recorded transferred
combined estimated lobbied recruited transformed
communicated evaluated located redesigned translated
compared examined maintained reduced transmitted
compiled exceeded managed referred trimmed
completed executed marketed refined tutored
composed exercised maximized registered unified
computed exhibited measured regulated updated
conceived expanded mediated reorganized upgraded
conceptualized expedited minimized replaced validated
concluded explained modeled reported verified
condensed explored moderated represented wrote
conducted extracted modified researched
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
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Heather L. Collins
Current Address: xx99@cornell.edu Permanent Address:
01 Dryden Rd. Apt. 8 2 Meadowbrook Lane
Ithaca, NY 14850 Weston, MD 02493
(607) 277-0000 (781) 699-1111
EDUCATION Cornell University, School of Hotel Administration, Ithaca, NY
Candidate for Bachelor of Science Degree, May, 2007
Dean’s List for Fall Semester, 2004, 2005, Spring Semester 2005; Cumulative GPA: 3.2
Institute Lorenzo de Medici, Florence, Italy
January-May, 2005 GPA: 3.7
RELEVANT Marketing • Hospitality Sales • Financial and Managerial Accounting • Corporate Finance
COURSEWORK Micro and Macroeconomics • Business and Real Estate Law • Corporate Finance • Hospitality
Financial Management • Managerial and Oral Communications • Strategic Management
WORK Goldman Sachs Summer 2006
EXPERIENCE Special Events Intern, New York, NY
• Coordinated and planned several nationwide internal events up to 300 guests
• Created and maintained a working database of 350 clients invited to the Institutional Client
Conference, which required daily communication with Managing Directors and Vice Presidents
throughout the Asset Management division
• Visited restaurants and other venues to assess their potential as sites for future Goldman
Sachs events
Interaction Associates Summer 2005
Marketing Development Intern, San Francisco, CA
• Created customer survey to obtain information for establishing and building corporate brand
recognition
• Researched competitors’ pricing for public workshops to evaluate Interaction Associates’ pricing
strategy
• Extensively used the internet and the Haas School of Business Library at Berkeley for multiple
research projects
The Boarding House Summer 2004
Manager-in-Training Intern, Nantucket, MA
• Learned management skills including task designation, performance evaluation, and customer service
• Hostess and cocktail waitress for 150-seat restaurant: responsibilities included training employees,
seating guests, booking reservations, and serving desserts and cocktails during after-dinner hours
• Performed daily computer tasks such as recording accounts receivable for outstanding balances
• Designed daily menus
ACTIVITIES Vice President: Social Standards January-December 2006
Delta Gamma Sorority, Cornell University
• Chaired the chapter’s disciplinary board which helped members resolve matters involving
outstanding dues, rules infractions, and personal issues
• Created membership recognition program and corresponded with national organization in
completing lengthy applications for national awards
• Demonstrated leadership and managerial qualities as a member of the Chapter Management Team
• President of 2002 Pledge Class
• Tower Club Chair for the 2002 Cornell University Senior Class Gift Campaign
HONORS Order of Omega: Greek System Honor Society for inter-fraternity activity leadership
SKILLS Proficient in Microsoft Word, Microsoft Excel, and PowerPoint
Basic knowledge of written and spoken Italian
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
8
Alicia MacArthur
Current Address: E-mail: Permanent Address:
9 Linden Avenue, Apt. #115 xx99@cornell.edu 8 Country Lane
Ithaca, NY 14850 Manhasset, NY 11040
Phone: (607) 257-0000 Phone: (718) 545-0000
EDUCATION
Cornell University School of Hotel Administration, Ithaca, NY
Candidate for Bachelor of Science Degree, May 2007
Dean’s List, GPA: 3.2
EXPERIENCE
THE GETTYS GROUP, INC., Chicago, IL (Hospitality Consulting and Design Firm)
Guestroom Express Program/ Purchasing Intern 6/2006 – 8/2006
• Revised and provided input on consulting reports including financial projections
• Performed purchasing duties including bidding, swatching, invoicing, follow-ups and closeouts
• Completed sections of proposals for renovation projects
• Attended management-level meetings
• Updated department’s computer file system
REALTIME HOTEL REPORTS, Ithaca, NY (Hospitality Research Company)
Data Specialist/ Hospitality Researcher 9/2005 – 11/2005
• Aided in data collection for the U.S. lodging industry database
• Researched information on, and aided in creating hospitality/IT job descriptions
THE MAYFAIR INTERCONTINENTAL HOTEL LONDON, UK (287-room, five-star luxury hotel)
Human Resources Intern 5/2005 – 7/2005
• Exposed to all aspects of Human Resources including recruiting, interviewing, hiring, and training
• Assisted in organizing management and employee social events
• Revised staff handbooks and job descriptions
• Available to 300 employees for daily queries and concerns
THE PLAZA HOTEL, New York, NY (806-room, four-star luxury hotel)
Assistant Housekeeping Manager/Executive Office Intern 6/2004 – 8/2004
• Inspected rooms daily to ensure maintenance and quality of cleanliness
• Assisted in supervision and training of over 200 union employees
• Assisted in the ‘put-back’ of renovated floors
• Attended management-level meetings and training modules
• Completed a project to organize financial data by creating annual summary spreadsheets and graphs in Excel
ACTIVITIES / HONORS
President, Cornell Hotel Society, Collegiate Chapter 2006 – 07
Vice President of Student Affairs, Cornell Hotel Society, Collegiate Chapter 2006 – 07
Head of Selection Committee, Cornell Hotel School Ambassadors 2005 – 06
Properties Assistant, Hotel Ezra Cornell ‘88, a student run event for hospitality industry leaders 2005 – 06
Function Manager, Conference Services Assistant, Hotel Ezra Cornell ‘87 2004 – 05
COMPUTER / LANGUAGE SKILLS
Computer: Proficiency in Microsoft Word, Microsoft Works, Microsoft Publisher, Excel, PowerPoint, Adobe
Photoshop, Micros, and ADACO systems
Language: Fluency and basic written proficiency in Korean
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
9
NEIL JOHNSON
xx99@cornell.edu
CURRENT ADDRESS HOME ADDRESS
9 College Ave., Apt. 1 9999 Paradise Dr.
Ithaca, New York 14850 Orlando, Florida 33158
(607) 275-0000 (305) 658-0000
EDUCATION
Cornell University, School of Hotel Administration, Ithaca, New York
Candidate for Bachelor of Science May 2007
Cumulative GPA: 4.0 — Dean’s List
WORK EXPERIENCE
Marriott International Headquarters, Washington, D.C. June 2006 – August 2006
Analyst - Revenue Analysis and Strategy Group
• Recommended a new leisure pricing strategy expected to produce a two percent revenue increase
• Streamlined operational procedures for the company’s use of the priceline.com distribution channel
• Defined the project specifications for an internal revenue management benchmarking analysis
Royal Caribbean Cruises, Ltd., Miami, Florida June 2005 – August 2005
Internal Business Consultant - Business Solutions Group
• Developed mathematical models to predict remaining demand and drive gross ticket revenue
• Analyzed revenue management practices and made recommendations to upper management
• Helped meet departmental goal of $25 million annual revenue increase
Total Guest Satisfaction Intern June 2004 – August 2004
• Developed an accounting procedure used to monitor guest prize consumption
• Reviewed and recorded guest comments relating to onboard cruise programming for youths and teens
Miami Dadeland Marriott, Miami, Florida (302 rooms) June 2003 – August 2003
Rotational Intern
• Trained in all operational areas of the property with a concentration in Revenue Management
• Mastered the MARSHA Reservation System and became familiar with Marriott’s DFS and NGS
systems
• Performed functions of the Rooms Controller, such as balancing inventory levels/blocking rooms
Rooms Division Intern June 2003 – June 2003
• Carried out various front office tasks including front desk, PBX, and concierge
• Assisted in implementing the Guest Response customer service program
OTHER EXPERIENCE
Cornell University Information and Referral Center, Ithaca, New York February 2006 –May 2007
Campus Information Specialist
• Serve as a knowledgeable reference on all aspects of the Cornell community
• Handle walk-in, telephone, and written inquiries about the university and conduct walking tours
• Research and update campus information to ensure its accuracy
LEADERSHIP AND AWARDS
• Ye Hosts Honorary Society - Inducted Fall 2006; Co-President 2005-2006
• Golden Key National Honor Society - Inducted Spring 2006
• Merrill Presidential Scholar 2003
• Teaching Assistant for Hospitality Managerial Accounting, Introduction to Micro-computing
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
10
DARIA L. TANNAK
School Address: xx99@cornell.edu Home Address:
99 Linden Avenue 00 Church St. #4 SW
Ithaca, NY 14850 Washington, DC 20034
(607) 279-0000 (202) 667-0000
EDUCATION________________________________________________________________________________
CORNELL UNIVERSITY, SCHOOL OF HOTEL ADMINISTRATION
Candidate for Bachelor of Science Degree, May 2007
Concentration: Real Estate
GPA: 3.73/4.00, Dean’s List (Fall 2003, Spring 2004, Fall 2005)
Relevant Coursework: Hospitality Financial Management, Hospitality Real Estate Finance, Principles of Real
Estate, Hospitality Real Estate, Real Estate Law, Yield Management, Information Technology
RELEVANT EXPERIENCE ____________________________________________________________________
U. S. FRANCHISE SYSTEMS, Atlanta, GA (franchiser of Hawthorn Suites, Microtel Inns, Best Inns)
Corporate Office Intern (AHMA Hospitality Mentors Program Scholarship Recipient) June – July 2006
• Prepared the industry overview and loyalty program sections of the year 2000 marketing plans
• Presented a recommendation for a new loyalty program to the Franchise Advisory Committee
• Redesigned job descriptions and performance appraisal procedures in the National Sales Department
• Conducted research and updated web pages for the electronic marketing department
J W MARRIOTT HOTEL, Washington, DC (five-star convention hotel, 772 rooms)
Sales Intern June – August 2005
• Solicited and secured $100,000 worth of business
• Researched and compiled a competition survey book on hotels in the region
• Compiled a supplementary training manual for future sales managers
• Conducted site inspections – informational tours of the hotel to external customers
OSCAR’S – CONRAD INTERNATIONAL CENTENNIAL, Singapore (upscale dining room, 228 seats)
Hostess and Part-time Waitress July – August 2004
• Implemented new system that increased guest feedback by 8%
• Recommended changes for marketing and human resource aspects of the restaurant that were implemented
• Recorded the “Talking Menu” for children (the first tape-recorded menu in Singapore)
• Seated guests, took reservations, and performed all administrative duties in the restaurant
KING’S HOTEL, Singapore (four-star business hotel, 316 rooms)
Front Office Clerk and Part-time Guest Relations Officer March – May 2003
• Performed guest registration and reservations
• Managed Business and Executive Club Center: performed secretarial duties in business center and supervised setting
and cleaning up of Executive Club breakfasts
ADDITIONAL EXPERIENCE __________________________________________________________________
SCHOOL OF HOTEL ADMINISTRATION, CORNELL UNIVERSITY, Ithaca, NY
Teaching Assistant, Restaurant Management August 2006 – May 2007
Research Assistant, International Marketing February – May 2006
STATLER HOTEL, Ithaca, NY (150 rooms)
Sales Assistant October 2005 – October 2006
AWARDS AND LEADERSHIP POSITIONS ______________________________________________________
Alpha Phi International Fraternity, Director of Finance (2006 – 07)
Models of Excellence in Business Speaking, Top Speaker (Spring 2006)
Hospitality Sales & Marketing Association International, Vice President (2005 – 06) and Advisor (2006 – 07)
LANGUAGE/COMPUTER SKILLS _____________________________________________________________
Basic knowledge of written and spoken Mandarin (Chinese) and French
Proficient: WordPerfect, Microsoft Office (Word, Excel, Access, and PowerPoint), HTML, JavaScript
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
11
CARMINA ELDORADO
xx99@cornell.edu
Current Address: 111 E. Buffalo Street, Apt. 1 - Ithaca, NY 14850 (607) 253-0000
Permanent Address: R. Murtinho Nobre, 125 - São Paulo 9999-999, Brazil (011-54-11) 211-0000
EDUCATION
Cornell University School of Hotel Administration, Ithaca, NY
Candidate for Bachelor of Science Degree, May 2007
Cumulative GPA 3.73, Golden Key National Honor Society
EXPERIENCE
Four Seasons Hotel, Philadelphia, PA (four-star, five-diamond 365-room hotel)
Management Intern Program May – August 2006
Front Desk
• Developed manual for "up-selling" rooms, executed guest reservations and registrations
• Assisted in reservations and communications departments
Housekeeping September – December 2006
• Monitored the housekeeping incentive program
• Supervised 12 housekeepers who cleaned up to 14 rooms/day
• Prepared housekeepers' daily room schedule, generated reports, and inspected rooms
• Communicated with department heads and attended management meetings
School of Hotel Administration, Cornell University, Ithaca, NY
Teaching Assistant January – May 2006
• Taught course sections in Lodging and Organizational Behavior
• Created and maintained course websites and held office hours
Caesar Park Cabo de Santo Agostinho Beach Resort, Pernambuco, Brazil (five-star 300-room)
Guest Service Agent June – August 2005
• Developed and implemented system to increase mini-bar revenue
• Performed guest and group registration as well as cashier duties
• Participated in two seminars: leadership and culinary sculpture
Associação Beneficente Hospital Israelita Albert Einstein, São Paulo, Brazil (non-profit 440-bed hospital)
Intern June 2005
• Assisted F&B manager in implementing system to reduce employee theft
• Conducted research on temperature holding capacity of different brands of thermal trays and plates
Volunteer Work December 2004, 2005 and 2006
• Helped coordinate the packing and distribution of food and toys to over 7,000 impoverished families
COMPUTER/LANGUAGE SKILLS
• Proficiency in Fidelio and Windows applications including Microsoft Word, Excel, and Power Point
• Bilingual in English and Portuguese / Intermediate knowledge of written and oral French and Spanish
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
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Benjamin Allen Dahl
xx99@cornell.edu
Current Address: Permanent Address:
99 Dryden Road F5A 9999 Egret Lane
Ithaca, NY 14850 West Palm Beach, FL 33812
(607) 257-0000 (501) 624-0000
EDUCATION
CORNELL UNIVERSITY, SCHOOL OF HOTEL ADMINISTRATION, Ithaca, NY
Bachelor of Science Degree May 2007
Concentration: Food and Beverage Management
Dean’s List
EXPERIENCE
LEIRUM CORPORATION, San Francisco, CA June 2006 – December 2006
Management Intern, Muriel’s Supper Club, Palm Springs, CA (240-seat upscale supper club)
• Functioned as a Restaurant Manager, responsible for all aspects of restaurant operation
• Worked directly with Vice President of Operations and GM to prepare restaurant for profitable operation
• Developed training programs for operational issues such as up-selling, service, and the company’s
purpose & values
Corporate Intern, San Francisco, CA
• Worked with President, CFO, VP of Operations, VP of Marketing, and Director of Business Development on
projects preparing the company for future growth
• Developed a complete inventory system for Muriel’s Supper Club
• Completed market analysis of potential markets for growth
UNIVERSAL STUDIOS FLORIDA, Orlando, FL Summer 2005
Food and Beverage Management Intern, Café LaBamba (250-seat quick-service restaurant)
• Supervised staff of 70 serving lunch and dinner guests
• Consulted in the development and opening of the property’s first themed restaurant
• Created food and safety sanitation program for the restaurant staff
• Prepared daily food order and communicated with suppliers
CLYDE’S RESTAURANT GROUP, Washington, DC Summer 2004
Intern, Clyde’s of Columbia, Columbia, MD (350-seat mid-scale restaurant)
• Supervised dining room and outside dining staff during breakfast, lunch, and dinner shifts
• Trained in managerial accounting, bookkeeping, purchasing, and receiving
TOMATO TANGO, Olney, MD (100-seat mid-scale family-style restaurant) June 2003 – May 2004
Assistant Manager/Server
• Supervised dining room during lunch and dinner
• Promoted from bus boy to assistant manager/server in 3 months
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, Outlook, Publisher, Power Point, Word Perfect, File Maker, and the Internet
ACTIVITIES
• Cornell Men’s Varsity Football Team, Lacrosse Team, and Rugby Football Club
• Hotel Ezra Cornell – a weekend when students entirely manage Statler Hotel
Career Management • Office of Student Services
180 Statler Hall • (607) 255-6376 • Fax (607) 255-9540 • www.hotelschool.cornell.edu/students/careers/
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