Docstoc

The Challenge of Growth Shanghai

Document Sample
The Challenge of Growth Shanghai Powered By Docstoc
					       Shanghai Pudong International
       Airport Cargo Terminal Co., Ltd.



           The Challenge of Growth

Mar 2008           PACTL Presentation     Slide 1
                                                1
                PACTL Introduction

The Sino-German Joint Venture, founded in 1999, successfully
     combines the knowledge of the three shareholders
        Shanghai Airport (Group) Co., Ltd. (51 %),




              Lufthansa Cargo AG (29%) and




              JHJ Logistic Management (20%)




      as one of the top Cargo Terminals of the world.



   Mar 2008                        PACTL Presentation          Slide 2
                                                                     2
           PACTL Vision


    Offering superior quality to our customers and being
       the leading Cargo Terminal in Mainland China




Mar 2008               PACTL Presentation                  Slide 3
                                                                 3
                PACTL Services

 To give our customer the competitive advantage and to be known as one of the
                best Cargo Terminals of the world is our ambition

               PACTL Services:                    PACTL Transshipment

• Import/ Export and Transit Cargo and Mail
  Handling
• Special Cargo Handling (DG, VAL,
  AVI, PER etc)
• Cargo Document Handling
• Cargo Inquiring
• ULD Control
• ULD pallet/ container Handling                                              Shanghai
• Customs Control
• Arrange for air-land and air-air
  transshipment
• Miscellaneous Services as mutually agreed
• Consol breakdown
• DG Training

    Mar 2008                        PACTL Presentation                  Slide 4
                                                                              4
                                                PACTL -Development

            PACTL operation started in 1999 - with 4 customer – and 2,000 tons per month


                                Tonnage Development PVG Airport                                                                           Tonnage Development PACTL
            3,000                                                                                           1,200
                                                                                                                                                                                              1,084
                                                                                           2,495                                                                                      977
            2,500                                                                                           1,000
                                                                                 2,159
in thousend tons




                                                                                                   in thousend tons
                                                                                                                                                                             811
            2,000                                                      1,855             +16%                         800                                                                  +11%
                                                             1,639
                                                                             +16%                                                                               610                 +21%
            1,500                                                                                                     600
                                                    1,187          +13%
                                                                                                                                                        420
                                                                                                                                                                           +33%
            1,000                                                                                                     400
                                                         +38%
                                             635                                                                                                             +45%
                                                                                                                                               190
                   500             353         +87%
                                                                                                                      200
                         216                                                                                                73        109             122%
                                      +80%                                                                                                   +81%
                    0
                            +63%                                                                                                   +49%
                                                                                                                       0
                         2000      2001      2002     2003      2004      2005    2006      2007                            2000      2001     2002      2003       2004     2005      2006       2007



                                Source: Shanghai Airport Operation Centre                                                                              Source: PACTL



              Presently some 1.700 employees - 36 customer - average 80.000 Tons per month



                         Mar 2008                                                        PACTL Presentation                                                                         Slide 5
                                                                                                                                                                                          5
            The Challenges of Growth


                                  Capacity


                       customs               security

                     cost management       competition

           People                  market growth            Quality
                       training
                                  productivity
                                           infrastructure
                    services
                                   IT
                                              others


                                  Processes



Mar 2008                       PACTL Presentation                     Slide 6
                                                                            6
           Capacity – Main Challenges



                         • PACTL was originally designed to handle
                           annually 500,000 tons
     Capacity

                         • In 2003 PACTL was already close to this
                           designed capacity (420,000t)


                         • Further strong cargo growths at PVG
                           forecasted




Mar 2008              PACTL Presentation                     Slide 7
                                                                   7
           Capacity Extensions


                                              PACTL Capacity Enhancements Phase I:
                                                 Runway 5

                                              • 2,250 m2 T-cargo area
                                              • 4,600 m2 Agent Buildup Area
                                                   Runway 4
                                              • Warehouse 4,200 m2
                                                   Runway 2
     Cargo area (E)
                      Terminal 2
                                              • Container Storage 5,000 m2
                                              • Parking Area 13,000 m2
                                              • 6,500 m2 additional roof
                      Terminal 1
           Cargo area                         …
                                             Runway 1
            (phase I)
                                               Runway 3

                                              PACTL Capacity Extension Cargo Area (E):
                                              • 18,000 m2 warehouse



Mar 2008                           PACTL Presentation                         Slide 8
                                                                                    8
           Airport Expansion


                                             West Extension:
                                             • 16.8 square-kilometer
                                               logistics park
                                             • 8.06 km2 west area
                                             • 2.55 km2 cargo area
                                             • 33-40 freighter positions

                                             PACTL goes West:
                                             •   370.000 m2 area
                                             •   140.000 m2 W/H area
                                             •   cooling facilities
                                             •   Valuable storage
                 PACTL West                  •   AVI room
                                             •   DG W/H
                                             •   Up to 7 ETVs, palletizing
                                                 stations etc., scales, x-ray
                                                 etc.


Mar 2008                PACTL Presentation                    Slide 9
                                                                    9
           Processes – Main Challenges



                         Ongoing & Increasing demands
                         towards processes:

                         •   flexibility
                         •   quality demands
                         •   efficiency
                         •   speed
                         •   costs pressure
     Processes           •   transparency
                         •   safety and security




Mar 2008              PACTL Presentation                Slide 10
                                                               10
            Processes

Quality Steering System
Quality Measurement & Management;
Customer Feedback; swift reaction times
Process Design System
… as flexible as necessary to meet customer demands
… as standardized as possible for cost efficiency & reliability
… enhance to meet latest national and international standards
Cooperation System
Cooperation with national and international associations (e.g.
CAAC, TAPA)
Handling IT System: HERMES
real time; data integrity and consistency;
customized steering – standard process flow & individual SLAs
pre-alert for process control; data and process security
Safety & Security System:
Access and exit control, CCTV monitoring, patrol guards,
constant supervision, technology upgrades, security and safety
training and awareness

Mar 2008                         PACTL Presentation               Slide 11
                                                                         11
           Quality – Main Challenges



                        Tonnage increase
                         - higher utilization of capacity
                         - ongoing need of qualified staff to keep
                           and to increase quality
             Quality    Increased demands
                         - customers
                         - customs
                         - society
                        Competition
                         - competitors ‘don’t sleep’




Mar 2008               PACTL Presentation                            Slide 12
                                                                            12
           PACTL - Customer

                                   Communication:

                                 • easy to deal with and easy to contact
                                 • immediate feedback to customer
                                   inquiries
                                 • joint regular customer meetings
                                 • regular customer feedback evaluation


                                   scope:
                                 • Intensify cooperation
                                 • Better understanding of customer
                                   needs



Mar 2008             PACTL Presentation                    Slide 13
                                                                  13
                                Quality

                                         Training, training, training…
                                         Introduction of new EDI
                                         Optimize procedures, processes and capacity
                                         Concentration on supervisory skills and in-role performance
                                         Listen to the customer - actively


       (1=very unsatisfied / 2=unsatisfied /4=satisfied /5=very satisfied)
                       Customer Satisfaction                                                               目标 Target: 95 %
                                                                                                                                              完成情况              变动
                                                                                 标准                                           允许时间         (2007年平均)       (较2006年平均)
         Total                                                                   Standard                                  Allowed Time      Fulfilment       Changes
                                                                                                                                            (Aver. 2007)   (to Aver. 2006)


Truck&Transfer                                                        Oct-07     卡车排队时间 Truck Queuing Time                 30分钟 min.          100%             0%

                                                                      Apr-07                                                                96,43%          -0.74%
                                                                                 货物可交接完成时间 Cargo Availability Time         30分钟 min.
        Import                                                        Sep-06
                                                                                 普货分解时间     Breakdown Time General Cargo   6-8小时 hrs        99.98%          +0.25%
                                                                      Mar-06
                                                                                 鲜活货分解时间 Breakdown Time PER Cargo          3小时 hrs          99.42%          -0.49%
        Export
                                                                                 快件分解时间 Breakdown Time Express Cargo       90分钟 min.        99.20%          +0.33%
                 4.4      4.5          4.6         4.7          4.8
                                                                                 整板货可交接完成时间        BUP Check-in Time       60分钟 min.        99.54%          +0.11%




      Mar 2008                                                           PACTL Presentation                                               Slide 14
                                                                                                                                                 14
              People – Main Challenges




                          Main Challenges:


                          Recruit             find the right persons
People
                                              in the existing salary system
                          Train               develop employees to fulfill the
                                              requirements of the different
                                              jobs
                          Retain              avoid the leave of employees
                                              after training




   Mar 2008              PACTL Presentation                        Slide 15
                                                                          15
                        Personal development
                        and Challenges



 2000                                                                    Growth triggered by:
            PACTL staff
            Production
 1500
                                                                         Increased tonnage

 1000                                                                    Increased demands
                                      +22%                               (customers, customs, quality
                            +32%                                         safety and security …)
   500        +71%
                                          +15%


                     +71%
                               +26%
                                                                         Split and specialized operation
     0
          2003          2004       2005          2006   2007             Increased supervision

Source: PACTL HR company report




     Mar 2008                                       PACTL Presentation                     Slide 16
                                                                                                  16
               Personal development
               and Challenges

   Use diverse recruitment channels
   Create an attractive company image
   Cooperate with schools and universities
   Retention Management - foster employee loyalty
   Develop potentials and give career opportunities
   Dedicated training program with external coaching and in-house training.



            employee fluctuation rate PACTL

   25%                                                                           Accredited Dangerous
                             contract staff   local staff
   20%                                                                               Goods school
   15%
   10%
    5%
    0%
           2005             2006                    2007




Mar 2008                                                    PACTL Presentation                Slide 17
                                                                                                     17
             The Challenges of Growth

                                        Sustainable growth can only be achieved
          Capacity                      by improving on all key elements


                                        PACTL to concentrate on the key success
People                Quality
                                        factors of our line of business
                                        PACTL values present and new customers
          Processes
                                        and identifies their needs for future growth
                                        PACTL will observe future developments of our
                                        line of business; close cooperation with all key
                                        players of our industry
                                        PACTL is actively shaping its own future
PACTL – a millions tons in 2007         PACTL invests into all key elements
               =
      A million reasons                 All resources on hand shall be used
    to upgrade the future



  Mar 2008                        PACTL Presentation                        Slide 18
                                                                                   18

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:17
posted:10/16/2010
language:English
pages:18