2006 LibQUAL+ Survey Results

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					2006 LibQUAL+ Survey Results




Information Services Concept
   Review on Assessment
      November 9, 2006
     Who took the survey?
 502 graduates (5177)
 272 undergraduates (15,000)
 205 faculty (1462)
 141 staff (3304)
 34 library
          ...by Discipline
 172 Humanities
 160 Social Sciences
 121 Science/Math
 118 Other
 97 Education
 69 Engineering/Computer Science
 57 Business
 52 Health Sciences
 45 Performing and Fine Arts
 24 Communications/Journalism
 23 Architecture
            Comments
 1154 completed surveys
 585 surveys with comments
 155 addressed a single issue
 257 addressed two issues
 172 addressed three or more issues
 62 commented on the survey instrument
  Who commented on what?
Overall
 26%     staff/service
 40%     collections
 21%     environment
 14%     ILL/DD
  Who commented on what?
Humanities
 30%    staff/service
 33%    collections
 28%    environment
 9%     ILL/DD
  Who commented on what?
Natural Sciences/Math
 15%     staff/service
 51%     collections
 19%     environment
 14%     ILL/DD
  Who commented on what?
Social Sciences
 25%     staff/service
 40%     collections
 22%     environment
 13%     ILL/DD
  Who commented on what?
All others
 27%        staff/service
 39%        collections
 18%        environment
 16%        ILL/DD
         Affect of Service
 6.84   All          6.9
 6.61   Faculty      7.15
 7.28   Graduates    7.22
 7.17   Undergrads   6.91
 7.02   Staff        7.14
         Affect of Service
 access to librarians
 under-trained service desk staff
 circulation policies
         Information Control
 7.02    All          6.89
 6.69    Faculty      6.76
 7.00    Graduates    6.83
 6.83    Undergrads   6.71
 6.78    Staff        6.79
        Information Control
 access to online resources
 access to print resources
 mis-shelved/missing items
 expenditures for collections
 ILL/DD
         Library as Place
 6.53   All          6.72
 5.82   Faculty      6.3
 7.19   Graduates    6.93
 7.05   Undergrads   6.89
 7.01   Staff        6.96
         Library as Place
 Watson stacks
 “Quiet zones” in Watson and Anschutz
 individual study space
 coffee shop/union atmosphere
 computer workstations
            What now?
 What other information from the
  LibQUAL+ results do you want?
 What further assessment is suggested?
 What are the strengths we can build
  on?
 Where do we need to focus
  improvements?
 How can we tell if we are successful?