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					                                                                                                    April 2004

   Phone systems
   2 to 200 lines sales
   and installation
   Voice & data cabling
   Certified in cat3/cat5e
                                   A         fter all of the useless information, sarcasm and
                                             rhetoric in this publication, this month I finally
                                   got smart (it’s only temporary of course). I decided to
                                   write an article on buying a phone system of all things.
                                   We’ve run across so many different situations that helped us realize how people
   cat6e cabling                   simply weren’t guided properly when they bought their phone system. I have no
                                   doubt that the vendor from whom they purchased their phone system, got his
   Candlestick makers              money, but did the customer get what they paid for? Was it programmed prop-
                                   erly or was the vendor in a hurry? Did they just leave you with the user guides or
   Voicemail / Auto                did they train you properly as well? Did they follow up with another training ses-
   Attendant                       sion if necessary or are they all of a sudden scarce and hard to reach? If you
                                   don’t know how to use your system, then their job is incomplete. You already
   DSL installation                have a plenty of pieces of equipment whose features are a mystery to you; your
                                   VCR, cell phone, satellite remote, computer, weed whacker, alarm clock, micro-
   Networking                      wave etc. Of course you know how to use the basic feature(s), but for the money
                                   spent, one deserves better service from their phone vendor. The best way to ap-
   On-Hold messaging               proach this is to gather knowledge ahead of time. We just happened to have
   Maintenance                     plenty to spare. You are the sponge, we are the water, read on.
Look for our booth at the
     8th Annual
Simi Valley Street Fair
    — May 8th —
 Street fair will be held on
 Cochran Street between
 Galena and Sequoia Ave.
      in Simi Valley
                                    The Cajun Creole Music Festival 2004 benefits many local community, na-
                                    tional and international organizations and activities. For more information and
    This is a Simi Valley           a detailed list of the scheduled big name entertainment, benefactors, benefici-
Chamber of Commerce event.          aries, advanced discounted ticket sale locations etc; visit the official Cajun
 Give-a-ways enter to win a         Website at or you can call the office of Americomm Sys-
                                    tems, Inc. 805.520.1651
        great prize.

 NORSTAR            AVAYA / AT&T                NEC NITSUKO                 PANASONIC                  MERIDIAN
 Whatever has happened is a matter of history. Whatever will happen is a matter of choice.
                                                                                                                (877) 444-4449                             (805) 520-1651

                                                                                                                Buying a Phone System 101

                                                                                            uying a phone system isn’t rocket sci-                           can no longer be supported, you have no support.
                                                                                            ence (its telecommunications science) how-                    Is it a dealer item only? Would you want to be forced
The life you experience today is a result of what you’ve committed to in the past.

                                                                                                                                                          to take your car in to the dealer for an oil change? I’m
                                                                                            ever, if you don’t know what to ask or what
                                                                                                                                                          sure they’d do a great job, but there are cheaper more

                                                                                                                                                                                                                       The best thing about the future is that it comes only one day at a time. Abraham Lincoln
                                                                                     to look for, it might as well be. As odd as this may                 efficient ways to do this. I’m still not sure how the cus-
                                                                                     sound, features are the least of your worries. It’s like             tomer benefits from buying a dealer only product. I
                                                                                     Ragu; “It’s in there”. There are some different features and         know how the dealer benefits.
                                                                                     capabilities available on larger phone systems that you may          Buy a well known brand that allows you to open the
                                                                                     not have or need on the smaller ones, but these are gener-           phone book and find 10 companies that can service
                                                                                     ally features that don’t often come into play for most busi-         your equipment. Of course you want to establish a
                                                                                     nesses i.e. call accounting, call center capabilities, SMDR          good working relationship with just one vendor you
                                                                                     on so on.                                                            can trust (us); however if that vendor gets incapaci-
                                                                                                Consider the differences between other toys of            tated by a horrible African bush disease, or is carried
                                                                                     technology; my cell phone vs. your cell phone, my DVD                off by a gaggle of rabid geese, or is involved in a hor-
                                                                                     player vs. your DVD player, my microwave vs. your micro-             rible silly string or Jell-O incident, you’ll want to be
                                                                                     wave, my multi–band Wi-Fi 802.11g 2.4GHz encrypted                   able to locate another vendor fast, not search for the
                                                                                     wireless Ethernet bridge vs. your multi–band Wi-Fi 802.11g           one other dealer of your system in the area.
                                                                                     2.4GHz encrypted wireless Ethernet bridge. What, you                 Get an advanced replacement warranty. Most of our
                                                                                     don’t have one yet? The features are generally the same              products come with this. The fact that you have a war-
                                                                                     across the board with few exceptions. So it comes down to            ranty doesn’t mean you are well covered; you can’t
                                                                                     price, a good service company (I know of one), and frankly,          exactly wait two weeks for your system to come back
                                                                                     if you like what the phones look like. So, in my opinion...          from the repair shop. You need to have it replaced
                                                                                     Here are some simple yet pertinent things to consider                with the minimal amount of down time. Minimally this
                                                                                     while upgrading or replacing your phone system:                      means giving you a loaner. Best case, get an ad-
                                                                                          First and foremost, Americomm is the best phone sys-            vanced replacement warranty.
                                                                                          tem, voicemail and cabling vendor on the planet. Now;           Make sure the phone and voicemail systems are of
                                                                                          that said;                                                      the same manufacturer. Some vendors find it neces-
                                                                                          Secondly, is the system expandable? You don’t want to           sary to sell phone systems with an off-brand voicemail
                                                                                          max out your system the very day, or even the very              system. If that vendor gets lost in the marshmallow
                                                                                          year you buy it. Make sure it’ll grow with you. Unlike          mines of Nova Scotia, you’ll be searching the solar
                                                                                          your wardrobe.                                                  system for that one other organism that knows both
                                                                                          Can you add more phones and more lines if you grow?             systems. (Isn’t that right Wendy and Debbie?)
                                                                                          Like you can with your wardrobe.                                Finally, try to understand the differences between the
                                                                                          While discussing inbound/outbound line capability, only         phone company and the vendor. The phone company
                                                                                          lines that receive incoming calls or enable outgoing            only supplies the lines or phone numbers to the build-
                                                                                          calls are what is relevant. Forget about fax lines, mo-         ing. A good vendor takes care of you and your equip-
                                                                                          dems, credit card and postal machine lines etc. you             ment from there. Oh yeah, the phone company also
                                                                                          could have 101 of these and they don’t effect the phone         supplies the headaches, nausea, vomiting, diarrhea
                                                                                          system. Trust me. I’m a trained professional.                   and anxiety; and is a good source if you have too
                                                                                          Is it voicemail compatible? You may not like voicemail,         much valuable time on your hands and want to spend
                                                                                          but these days your customers expect you to have it.            it talking to someone that doesn’t give a damn about
                                                                                          It’s like most things you do in business, it’s for the cus-     who you are or what you need.
                                                                                          tomers. Imagine that.                                         I mean that in the best possible way of course.
                                                                                          Is it still supported by the manufacturer? If your support

                         When NASA first started sending up astronauts, they quickly discovered that ball-point pens would not work in zero
                         gravity. To combat this problem, NASA scientists spent a decade and $12 billion developing a pen that writes in zero
                         gravity, upside down, on almost any surface including glass and at temperatures ranging from below freezing to over 300C.
                         The Russians used a pencil. Enjoy paying your taxes--they're due again.

                                                                                     If there were nothing wrong in the world, there wouldn’t be anything for us to do.
                                                                                                  (877) 444-4449                              (805) 520-1651

                                                                         Thought Process...                                                                Why do the call them

                                                                                                                                                                                        “Don’t let it end like this, tell them I said something” Pancho Villa’s last words. Adios muchacho
                                                                                                                                                            ‘60,000 mile tires’
                                                                                                                                                           again? It couldn’t have
                                                                              Is it too much to ask of the hanger                                         anything to do with the
                                                                               makers to make hangers as wide as                                               35,000 miles I
                                                                             the actual clothes that hang on them                                        actually get out of them.
                                                                              so we don’t end up with those little
                                                                              ‘shoulder boobs’? C’mon, do I have
12% of U.S. citizens don’t believe in Heaven, OOOH your going to hell!

                                                                                      to think of everything?                 Common sense is
                                                                                                                              not so common
                                                                                                                                                          Stick people
                                                                           Good news, Certs has an                                                         are naked.
                                                                             extra drop of retsin.                                                                           Emily 6
                                                                           P.S. Anybody ever hear
                                                                                   of retsin?

                                                                                                                                                              Half of the
                                                                              The phrase ‘dial the                                                           letters in the
                                                                            phone’ needs to be up-                                                          word ‘though’
                                                                           dated since phones don’t                                                            are totally
                                                                             have a dial anymore.
                                                                               Any suggestions?

                                                                                                                   At what point did
                                                                                                                     some brilliant                       I have a computer that fits
                                                                            Buddha is a grossly
                                                                                                                                                          in my shirt pocket; Could
                                                                               obese person                      scholar of old decide
                                                                                                                                                          we please start working on
                                                                             giving advice on                      to put a “b’ in the                    alternative energy sources
                                                                               self-control.                          word doubt?                          now so we can cut loose
                                                                                                                    What a dumby                               ‘you know who’?

                                                                             Plant won’t grow                                                          The connotation of the
                                                                          without care and weeds                                                       phrase “I’ve had an acci-
                                                                            won’t stop growing                   People who claim to be
                                                                                                                                                      dent” changes as you get
                                                                                                                   re-incarnated were
                                                                          with care. Is this some                                                     older and eventually ends
                                                                                                                 never the village idiot, a
                                                                           kind of sick botanical                     tax collector,                    up meaning the same
                                                                          joke God plays on us?                  Pontius Pilot, or a slave                thing it started as.
                                                                                                                    in their past life.

                                                                         Male sea horses give birth. Yet another reason I’m glad not to be a sea horse.
2235 First St. #112 · Simi Valley, CA 93065
(877) 444-4449 · (805) 520-1651
Email:          We have ways
Visit us on the web:
                                           of making
                                           you talk!

       Your work is a portrait of yourself. (proctologists excluded of course)
Totally Useless Information . . .
   Most common health disorder in men: Depression. Bummer                                 Life is like a roll of
   Most common health disorder in women: Depression. Bummer
   Most common phobia: Arachnophobia
                                                                                        toilet paper, the closer
   Most common first name for girls in the U.S. in 2001: Emily                           you get to the end,
   Most common first name for boys in the U.S. in 2001: Jacob
   Smallest landlocked country: Vatican City, Italy.
                                                                                           the faster it goes.
   Most populated country: China: 1,295,225,929 in 2003. You don’t say…                     Time ‘za wastin’
   Tallest lighthouse in the U.S.: Cape Hatteras, North Carolina.
   Oldest city in the U.S.: St. Augustine Florida: founded 1565. Now I’m really confused
   Most common name of a place in the U.S.: Fairview. There are 287.
   Longest name of a place in the U.S.: Chargoggagoggmanchauggagoggchaubunagungamaugg. I couldn’t make that up.
   Longest name of a place in the world: Krung thep mahanakhonbovorn ratanakosin mahintharayutthaya mahadilok pop (pop?)
   noparatratchathani burirom undomratchanivetmahasathan amornpimanavatarnsathit sakkathattiyavisnukarmprasit
    We call it “Krung thep mahanakhonbovorn ratanakosin mahintharayutthaya mahadilok pop (pop?) noparatratchathani
       burirom undomratchanivetmahasathan amornpimanavatarnsathit” for short. My spell check is going nuts.
   Most valuable global brand: Coca-cola; in 2001 valued at $68,945,000,000. Whatever that # is.
   Top city in the world for connection to the internet, highest bandwidth in the world: New York.
   Most accident prone country: Lativa; 104.2 deaths per 100,000. U.S. ranks 11th with 37.5/100,000. Underachievers.
   Country with the longest road network: United States; 3,958,191 miles in length. All grid locked.
   State with the fewest teeth, I mean students per teacher: Vermont 12.3
   Most expensive painting: Portrait of Dr. Gachet, Vincent van Gogh, $75,000,000.00. I’da done it for half.
   Number one album of 2000: ‘N SYNC’s No Strings Attached. Where did we go wrong? Suddenly long hair ain’t so bad eh?
   Top Elvis film: Viva Las Vegas. Ahunka hunka.
   Best telecom vendor in the modern free world: Americomm Systems, Inc. “I just want to thank all of the little people…”

                     If you follow another's tracks you will not leave footprints

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