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					                            Professional support service and AMC to DotSoft package in Srinagar SSA.

                                                                               BID DOCUMENT

Tender for Professional support service and AMC to Dotsoft package in Srinagar SSA.

                  O/o General Manager Telecom District, Srinagar

                          BHARAT SANCHAR NIGAM LIMITED

                                           1                            Signature & Seal of Bidder
                                      Professional support service and AMC to DotSoft package in Srinagar SSA.

                                BHARAT SANCHAR NIGAM LTD
                                  (A Govt. of India Enterprise)
                           O/o GMTD, CTO Compound, Srinagar - 190001

No. : W-3455/10-11                                                     Dated 30-09-2010

Subject: "Professional support service and AMC to Dotsoft package" in Srinagar SSA for
one year.

Name of the Bidder: ------------------------
Issue date of the Tender form: ------------
Opening Date of the Tender: --------------

        Please find enclosed the tender document on the above subject which contains the
following :
 CHAPTER                             TITLE                            PAGE NO.
      1       Notice Inviting Tender (Section I)                          3
      2       Instructions to bidders (Section II)                       4-13
      3       Conditions of the contract (Section III & IV)             14-20
              Technical Specifications & Scope of Works
      4                                                                 21-22
              (Section V)
      5       Proformas (Section VI, VII, VIII, IX, X)                  23-30
      6       Financial Bid Form (Section XI)                             31

       Those desiring the supply of material / services and meeting the eligibility condition
should submit their tender offer on or before the tender closing date & time.

                                                             A.G.M.(General) O/o The GMTD, Srinagar

                                                     2                            Signature & Seal of Bidder
                                     Professional support service and AMC to DotSoft package in Srinagar SSA.

                        B H A R A T S A N C H A R N I G AM L IMI T E D
                                   (A Govt. of India Enterprise)
                           Office of General Manager Telecom District
                                    CTO Compound, Srinagar

                                          Notice Inviting Tender
W-3455/10-11                                                                           dated 30-09-2010

      Properly Sealed (Wax / PVC Packing Tape) tenders are invited on behalf of CMD BSNL
by GMTD Srinagar for Professional Support Service and AMC for Dotsoft package in
Srinagar SSA for one year.

              Last Date and Time                              Estimated             EMD to be       Cost of
Sale of Tender     Submission    Opening of                     value               deposited       Tender
     form            of Tender   Tender form                                                       document
      (1)                (2)          (3)                          (4)                 (5)             (6)
 11.00 hrs. to      upto 13.00     AT 15.00
16.00 hrs. on all      hrs. of      hrs. of                       Rs.                 Rs.              Rs.
 working days       22-10-2010    22-10-2010                   2,06,400/-            5,160/-          500/-

1.Tender forms containing specifications along with detailed terms and conditions can be
obtained from AGM(Genl) O/o GMTD Srinagar on payment of Rs. 500/-(rupees five hundred
oly) per tender form (non refundable). Tender document containing specification along with
detailed Terms & conditions, downloaded from website may also be used for bidding purpose.
However a D/Draft (in original) for Rs 500/- drawn in favour of AO (Cash),BSNL-O/O GMTD
Srinagar payable at Srinagar should be submitted along with the technical bid, without which the
bid document will not be valid.
2. The Earnest Money (Bid Security) is to be paid in the form of Demand Draft drawn on any
scheduled/Nationalized bank in favour of AO (Cash)O/OGeneral Manager Telecom Distt,BSNL.
Srinagar payable at Srinagar. Earnest money in form of cheque will not be entertained. The
Demand Draft in original should be submitted with technical bid.
3. The GMT Srinagar reserves the right to reject any or all the tenders without assigning any
reason thereof and without incurring any liability to the affected bidder(s) on account of his
action. Therefore is not bound to accept the lowest tender. Tenders, not conforming to the terms
and conditions / specifications mentioned in the tender documents is liable to be rejected.
4. Eligibility :
        The bidder should have minimum two years of experience in AMC of Oracle & Dotsoft
Packages in any SSAs in BSNL/MTNL, any where in India during last five financial years and
also should have one year experience in professional support for DOTSOFT Package in at
least one SSA in BSNL / MTNL any where in India during last five financial years .
        The experience certificate should have been issued by an officer not below the rank of

               Contact to SDE (DBA) on Tel. No. 09419020125 for any further query

                                                                                             O/o GMTD, BSNL

                                                      3                              Signature & Seal of Bidder
                                  Professional support service and AMC to DotSoft package in Srinagar SSA.

                                          SECTION - II

                                 INSTRUCTIONS TO BIDDERS



(a) "The Purchaser" means the Bharat Sanchar Nigam Limited or General Manager Telecom
Distt. Srinagar acting on behalf of Bharat Sanchar Nigam Limited.

(b) "The Bidder" means the individual or firm who participates in this tender and submits its bid.

(c) "The Contractor" means the successful bidder supplying the goods and services under the

(d) "The Advance Work order" means the intention of Purchaser to place the Work order on the

(e) "The Work order" means the order placed by the Purchaser on the Contractor signed by the
Purchaser or his representative. The Work order shall be deemed as "Contract" appearing in
the document.

(f) "The Contract Price" means the price payable to the Contractor under the work order for the
full and proper performance of its contractual obligations.

(g) “SSA” stands for Secondary Switching area or Telecom District of BSNL, and “SSA head”
means General Manager Telecom District (GMTD) of the SSA.

(h) "Unit In-charge or Officer In-charge" means Sub Divisional Engineer or Accounts Officer who
shall be the authority to verify the quality of job being performed by the contractor.

(i) "DOTSOFT Package" means Department of Telecom Application Software Package for i)
commercial service (CS) ii) Telephone Revenue and Accounting System (TRA) iii) Directory
Inquiry, iv) Fault Repair Service (FRS).

(j) "Cellone Package" means application software package for Cellone Mobile Revenue and
Accounting System.

(k) "DBA" means Sub Divisional Engineer (Data Base Administrator),
     Or any other nominated officer by GMTD Srinagar for DBA.

(l) "SDCA" means Short Distance Charging Area.

(m) "Srinagar SSA" means Telecom Distt. Srinagar containing revenue districts viz. Srinagar,
Ganderbal, Anantnag, Baramulla, kupwara, Pulwama, Badgam, Kulgam, Shopian and

(n) "Data Base Server" means Server containing Data Base and Programme Softwares for
DOTSOFT package & other application software packages.

                                                 4                            Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.


      (a)Along with technical /qualifying bid
       i)    Experience certificate as per condition as per clause 4 of NIT(page-3)
      ii)    Attested copy of Registration with EPF commissioner.
      iii)   Attested copy of Service Tax Registration.
      iv)    Attested copy of Permanent Accounts No.
      v)     Attested copy of registration of firms
      vi)    Self-declaration regarding no near relative working in BSNL
      vii)   Self-declaration regarding not barred from participating in tender any where in
      viii)  DD for Rs 500/- towards cost of tender document in case the same is down
             loaded from the web site.
      ix)    EMD in the form of DD
      x)     Tender document duly signed by the bidder on every page.
      (b) Alongwith financial bid
      No document is required to be submitted with financial/price bid.The price bid as
      per the format given in the tender document should be filled in completely and
      should be submitted.

2.2   The bidder should note that mere submission of the copies of the purchase / work orders
      shall not be considered as proof of successful supply / work. A specific experience
      certificate against the supply or work clearly mentioning the amount, period, quality and
      works etc. will have to be submitted.


      The bidder shall bear all costs associated with the preparation and submission of the
      bid. The Purchaser, will in no case, be responsible or liable for these costs, regardless of
      the conduct or outcome of the bidding process.



4.1   The goods required, bidding procedures and contract terms are prescribed in the Bid
      Document. The Bid Document include:
      i) Notice inviting tender
      ii) Instructions to Bidders
      iii) General Conditions of the Contract
      iv) Special Conditions of Contract..
      v) Scope & description of work.
      vi) Declaration regarding near relationship with BSNL employee
      vii )Techno-commercial Bid submission Form
      viii) Performance Security Guarantee (Bond) Form
      ix) Letter of Authorization for Attending Bid Opening

                                                5                            Signature & Seal of Bidder
                                    Professional support service and AMC to DotSoft package in Srinagar SSA.

         x) Format of Acceptance of Advance Work order / letter of acceptance.
         xi) Financial Bid Form

4.2      The Bidder is expected to examine all instructions, forms, terms and specifications in the
         Bid Documents. Failure to furnish all information required as per the Bid Documents or
         submission of bids not substantially responsive to the Bid Documents in every respect
         will be at the bidders risk and shall result in rejection of the bid.


5.1      A prospective bidder, requiring any clarification of the Bid Document shall notify the
         Purchaser in writing at the Purchaser‟s postal address indicated in the Invitation for Bids.
         The Purchaser shall respond in writing to any request for clarification of the Bid
         Documents, which it receives not later than 12 days prior to the date of opening of the
         bids. Copies of the query (without identifying the source) and clarifications by the
         Purchaser shall be sent to all prospective Bidders who have received the bid documents.

5.2      Any clarification issued by BSNL in response to query raised by prospective bidders
         shall form an integral part of bid documents and its may amount to an amendment of the
         relevant clause of the bid documents.


6.1             At any time, prior to the last date of submission of bids, the Purchaser may, for
         any reason, whether at its own initiative or in response to a clarification requested by a
         prospective Bidder, modify the bid document by amendments.
                The amendments shall be notified in writing or by FAX to all prospective bidders
         on the address intimated at the time of purchase of Bid document from the purchaser
         and these amendments will be binding on them.
                In order to afford prospective bidders reasonable time in which to take the
         amendments into account in preparing their bids, the purchase may, at its discretion,
         extend the deadline for the submission of bids suitably.



7.1      Technical & Qualifying Bid
         The Techno-commercial bid prepared by the bidder shall have covering letter in the
         format given in Section VII, and shall comprise the following components:

      (a) Documentary evidence to establish that the bidder is eligible to bid and is qualified to
          perform the contract if its bid is accepted, detailed in clause 2 & 10 of this Section
          ("Instruction to Bidder").

      (b) All the pages of ORIGINAL tender document (excluding price schedule page section XI)
          should be signed by bidder or his authorized signatory, confirming the bidders
          acceptance of the clauses mentioned on the pages and duly filled in (Sections I to V) by
          bidder or his authorized signatory.
      (c ) All documents mentioned in 2.1 above should also be submitted along with the
          technical & Qualifying bid.

                                                   6                            Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.

      All documents are required to be put in one envelope and should be properly wax/pvc
      tape sealed.and should be superscribed as”Technical &qualifying bid”.

7.2   Financial bid
      Price schedule page (Section XI) is required to be tear from the original bid-document.
      Only these pages in original be completed in accordance with clause 8 and 9 of this
      section, signed and required to be put in a separate cover superscribed as Financial bid
      cover (Envelope C)and the same should be properly wax/pvc tape sealed.

      Both these envelopes should be kept in an outer third envelope which shall also be
      properly wax/ paper sealed, which should be superscribed as “Tender for Professional
      support service and AMC to DotSoft package and AMC in Srinagar SSA”.Bidder should
      write his address on all three envelopes and all should be addressed to “AGM(plg),O/O
      GMTD BSNL Srinagar.

7.3   Bid Security (Earnest Money Deposit)
      Bid security in accordance with Clause 12 of this section is required to be put in
      Technically Qualifying Bid.

8.1   The bidder shall use the Bid Submission Form (as available in Section VII) as the format
      for the covering letter (bidder's letter head) while submitting the techno-commercial bid.

8.2   Bid document is not transferable. The Bid from any firm which has not obtained the bid
      document from this office on payment of required fee shall be rejected.

8.3   Bids submitted by the tenderers in their own proforma are liable to be rejected.


9.1   The bidder shall give the total composite price inclusive of all levies and taxes i.e.
      exclusive of Service Tax. The service tax will be paid as admissible. The offer shall be
      firm in Indian Rupees. No foreign exchange shall be made available by the Purchaser.

9.2   Tenderer must quote the prices for all the items given in the price schedule strictly in the
      price schedule format (in original). No separate sheet need to be attached.

9.3   The prices quoted by the bidder shall remain fixed during the entire period of contract
      and shall not be subject to variation on any account. A bid submitted with an adjustable
      price quotation will be treated as non-responsive and shall be rejected. Prices quoted
      should be free from any preconditions regarding payments etc. or otherwise bid is liable
      to be rejected.

9.4    “Discount”, if any, offered by the bidders shall not be considered unless they are
      specifically indicated in the Price Schedule. Bidders desiring to offer discount shall
      therefore modify their offers suitably while quoting and shall quote clearly net price
      taking all such factors like discount, free supply etc. into account.

                                                7                            Signature & Seal of Bidder
                                        Professional support service and AMC to DotSoft package in Srinagar SSA.

9.5          Service Tax : If contractor is claiming Service Tax paid by BSNL, then he/they shall
             submit the proof for deposition of Service Tax in Central Excise Department of last
             month / months. Then only the bills of next month shall be processed.

             The bidder shall furnish, as part of his bid, following documents establishing the bidder‟s
      i.         Bid Security in accordance to clause no. 8.

      ii.       Tender document(s), in original, duly filled in and signed by tenderer or his
                authorized representative along with seal on each page. All corrections and
                overwriting must be initialed with date by the tenderer or his authorized

      iii.      The registration of the firm. Authenticated copy of partnership deed in cases of
                partnership firm.

      iv.       Bid form, duly filled in, as per section VII

      v.        Original "Power of Attorney" In case person other than the tenderer has signed
                the tender documents.

      vi.       Cost of tender document to be enclosed in the form of D/D as per NIT if
                downloaded from website & should be kept in Technical & Qualifying Bid

      vii.      Other documents mentioned in clause 2.1(a)


11.1         The bidder shall furnish, as part of his techno-commercial bid, documents establishing
             the conformity of his bid to the Bid document with respect to all services which he
             proposes to service under the contract.

11.2         The strict adherence to all the characteristics/components/accessories mentioned in the
             Technical specifications or higher configuration of the goods is desired, or else bid may
             be rejected.


12.1         A bid security as per NIT is to be submitted as Demand Draft drawn on any scheduled
             bank in favour of AO(Cash)-BSNL-General Manager Telecom Distt. Srinagar payable at
             Srinagar. Earnest money in form of cheque will not be entertained. The Demand Draft in
             original should be submitted along with technical/qualifying bid.. The bidders (Small
             Scale Units) who are registered with National Small Scale Industries Corporation under
             Single Point Registration Scheme are exempted from bid security upto the amount equal
             to their monetary limit. In case of bidder, having monetary limit as “WITHOUT LIMIT” the
             exemption will be limited to Rs. 50,00,000/- (Rupees fifty lakhs only) as per the existing
             policy of BSNL. Any Small Scale Industry / firm claiming exemption from the payment of

                                                       8                            Signature & Seal of Bidder
                                   Professional support service and AMC to DotSoft package in Srinagar SSA.

       bid security should submit the copy of the current registration with National Small
       Industries Corporation (NSIC) for the tendered items along with documents in respect of
       their monetary limit and financial capabilities duly certified by the NSIC in Envelopes A.

12.2   The bidders shall furnish (Demand Draft in original) as part of his bid.

12.3   The bid security of the unsuccessful bidder will be discharged / returned as promptly as
       possible after the finalization of the tender. The security of the Bidders whose bids are
       not opened shall also be returned as early as possible.

12.4   The successful bidder‟s bid security will be discharged after the bidder‟s acceptance of
       the advance work order / letter of acceptance and furnishing the performance security.

12.5   The bid security may be forfeited:

       I) If a bidder withdraws his bid during the period of bid validity or

       II) In the case of a successful bidder, if the bidder fails to deposit Performance security
       deposit and/or fails to sign the agreement within the period specified on his being called
       upon to do so, after acceptance of his tender evidenced by the issue to Advance Work
       Order or Letter of Intent.

12.6   In case of eventualities mentioned above in respect of firm registered with NSIC:

       I) The firm shall not be entitled to the facility against NSIC registration in future tenders
       for the particular item by BSNL and

       II) The fact shall be reported to the NSIC for cancellation of the registration.

12.7   The purchaser will not be liable to pay interest on the bid security.


13.1   Bid shall remain valid for 180 days after the date of bid opening. A bid valid for a
       shorter period shall be rejected by the Purchaser as non-responsive. If the bidder
       withdraws his offer before the said period or makes any modifications in the terms and
       conditions of the offer which are not acceptable to the purchaser, then the purchaser or
       his representative officer shall without any prejudice to any other right/ remedy be at
       liberty to forfeit the bid security of the bidder.

13.2   In exceptional circumstances, the purchaser may request the bidder‟s consent for an
       extension to the period of bid validity. The request and the responses thereto shall be
       made in writing. The period of validity of bid security provided under previous clause
       shall also be suitably extended. The bidder may refuse the request without forfeiting his
       bid security. A bidder accepting the request and granted extension will not be permitted
       to modify his bid.


                                                  9                            Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.


14.1   Tenders shall either be sent by Registered Post or delivered in person, so as to be
       received by purchaser at the venue of the tender opening upto 15.00 hrs. on due date.
       The responsibility for ensuring that tenders are delivered in time would rest with the
       bidder. Purchaser shall not be responsible if bids are delivered elsewhere.

14.2   The Purchaser may, at its discretion, extend deadline for the submission of bids in which
       case all rights and obligations of Purchaser and bidders previously subject to the
       deadline will thereafter be subject to the deadline as extended.

14.3   Not more then one offer shall be permitted from the same bidder.

14.4   Tender will be open at the same address as given above at given time on due date. If
       due to administrative reason, the venue of the bid opening changed, it will be displayed
       prominently on the notice board.

15.    LATE BIDS:

       Any bid received by the Purchaser after the deadline for submission of bids prescribed
       by the purchaser, shall be rejected and returned unopened to the bidder.


16.1   The bidder may modify or withdraw his bid after submission provided that the written
       notice of the modification or withdrawal is received by the purchaser prior to the deadline
       prescribed for submission of bids.

16.2   The bidder‟s modification or withdrawal notice shall be prepared, sealed marked and
       dispatched as required in case of bid submission. A withdrawal notice may also be sent
       by Fax but followed by a signed confirmation copy by hand/ by registered post Post
       Marked not later than the deadline for submission of bids.

16.3   Subject to Clause 20, no bid shall be modified subsequently to the deadline for
       submission of bids.



17.1 Between two envelopes, the envelope marked “Technical and qualifying bid” shall be
opened first by TOC (Tender opening committee). TOC will put up document for evaluation by
TEC(Tender evaluation Committee) headed by a DGM rank officer.The financial bids of those
bidders who are declared as responsive by the TEC will be opened by the TOC meant for this
purpose.The date and venue for opening „financial bids‟ will be intimated in advance to
responsive bidders. The financial bids ,thus opened will be submitted to a TEC headed by a
DGM rank officer for evaluation and finalization of L1 bidder.

17.2   A maximum of two representatives for any bidder shall be authorized and permitted to
       attend the bid opening.

                                                10                           Signature & Seal of Bidder
                                   Professional support service and AMC to DotSoft package in Srinagar SSA.

17.3   The Bidder‟s names, modifications, bid withdrawals and such other details as the
       Purchaser at its discretion, may consider appropriate will be announced at the opening.

17.4   In case the due date fixed for opening of bids is subsequently declared as holiday by
       BSNL, the bids shall be opened on the next working day, time and venue remaining

       To assist in the examination, evaluation and comparison of bids the Purchaser may, at
       its discretion ask the bidder for the clarification of its bid. The request for clarification and
       the response shall be in writing. However, no post bid clarification at the initiative of the
       bidder shall be entertained.


19.1   Purchaser shall evaluate the bids to determine whether they are complete, whether any
       computation and errors have been made whether required sureties have been furnished,
       whether the documents have been properly signed and whether the bids are generally in

19.2   Prior to the detailed evaluation, purchaser will determine substantial responsiveness of
       each bid to the bid documents. For purposes of this clause, a substantially responsive
       bid is one which conforms, to all the terms and conditions of the Bid documents without
       material deviations. The purchaser‟s determination of bid‟s responsiveness is to be
       based on the contents of the bid itself without recourse to extrinsic evidence.

19.3   A bid, determined as substantially non responsive will be rejected by the purchaser and
       shall not subsequent to the bid opening be made responsive by the Bidder by correction
       of the non- conformity.

19.4   Purchaser may waive any minor infirmity or non-conformity or irregularity in a bid which
       does not constitute a material deviation, provided such waiver does not prejudice or
       affect the relative ranking of any bidder.

19.5   In the priced schedule, arithmetical errors shall be rectified on the following basis. If
       there is discrepancy between the unit price and total price that is obtained by multiplying
       the unit price and quantity, the unit price shall prevail and the total price shall be
       corrected by the purchaser. If there is discrepancy between the figures and words, the
       amount in words shall prevail. If the bidder does not accept the correction of the errors,
       his bid may be rejected.


20.1   The Purchaser shall evaluate in detail and compare the bids previously determined to be
       substantially responsive
20.2   Tender will be evaluated on the lowest total composite price.

20.3   The evaluation and comparison of responsive bid shall be done on the composite price
       of all the tendered items and for the tendered quantity inclusive all levies & taxes as
       indicated in price schedule of bid document.

                                                  11                           Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.


21.1   No bidder shall try to influence the Purchaser on any matter relating to its bid, from the
       time of the bid opening till the time the contract is awarded.

21.2   Any effort by a bidder to influence the Purchaser in the Purchaser‟s bid evaluation, bid
       comparison or contract award decisions shall result in the rejection of the bid.

21.3   No post tender offer by any bidder will be entertained.


       The Purchaser shall consider placement of orders for services on those eligible
       bidder/bidders whose offers have been found technically, commercially and financially
       acceptable. The purchaser reserves the right to counter offer price(s) quoted by any


23.1  The Purchaser reserves the right during the currency of the contract to increase upto
      25% or decrease upto 100% of the total quantity of services specified in the contract
      without any change in unit price of the ordered quantity or other terms and conditions at
      the time of award of contract, and this will be binding on the tenderer.
23.2 The Company / head of SSA reserves the right to increase the quantity amount of the
     tender on the same terms & condition, rates & specifications etc. , up to 25 % if it is in
     the interest of the department/ BSNL with the concurrence of IFA as applicable with the
     consent of contractor.
23.3 The Company / head of SSA reserves the right to increase the time period, of the
      tender on the same terms & condition , rates & specifications etc; up to ONE YEAR or
      part thereof if it is in the interest of the department/ BSNL with the concurrence of IFA
      as applicable with the consent of contractor.


24.1   The Purchaser reserves the right to accept or reject any bid, and to annul the bidding
       process and reject and reject all bids, at any time prior to award of contract without
       assigning any reason whatsoever and without thereby incurring any liability to the
       affected bidder or bidders on the grounds of the Purchaser‟s action.

24.2   The purchaser is not bound to award contract at the lowest price received in the tender
       and reserves the right to negotiate on fair and reasonable price of the goods/ services
       tendered and Counter Offer the same to the Bidder whose price has been evaluated as
       the lowest price. All other terms and conditions of tender shall remain operative even if a
       counter offer rate is offered to a Bidder.


25.1   The issue of an Advance Work Order (AWO) / Letter of Acceptance shall constitute the
       intention of Purchaser to enter into the contract with the bidder.

25.2   The bidder shall within 14 (fourteen) days of issue of advance work order / letter
       of acceptance, give his acceptance strictly as per the Performa in Section X

                                                12                           Signature & Seal of Bidder
                                  Professional support service and AMC to DotSoft package in Srinagar SSA.

       along with performance security (Section VIII). Acceptance of AWO / letter of
       acceptance in any other Performa shall not be accepted.

25.3   The successful bidder shall execute an agreement with the purchaser on a non-judicial
       stamp paper on the terms & conditions laid down in the bid documents.

       The submission of the security deposit and signing of agreement by the successful
       bidder shall constitute the award of contract.
       Failure of the successful bidder to submit performance security and signing of
       agreement shall constitute sufficient ground for the annulment of the award and
       forfeiture of the bid security in which event the Purchaser may make the award to any
       other bidder at its own discretion or call for new bids.

       The bidder shall submit a declaration on a non-judicial stamp paper regarding his/ her/
       their near relationship with BSNL employee, if any, in the format prescribed in Section VI
       of the bid document, confirming that none of his/ her/ their near relative is working in the
       unit(s) of BSNL, as defined below where he/ she/ they is/ are going to apply for tender.
       In case of proprietorship firm, certificate shall be given by the proprietor; for partnership
       firm certificate will be given by all the partners; and in case of limited company by all the
       directors of the company. Any breach of these conditions by the company or firm or any
       other person, the tender/ PO/ Work will be cancelled and the bid security/ performance
       security deposit will be forfeited at any stage whenever it is noticed and the BSNL will
       not pay any damages to the company or firm or the concerned person. The company or
       firm or the person will also be debarred for further participation in the concerned unit.

       The near relatives for this purpose are defined as:
       (a) Members of a Hindu undivided family.
       (b) They are husband and wife.
       (c) The one is related to the other in the manner as Father, Mother, Son(s) & Son‟s wife
           (Daughter in law), Daughter(s) & Daughter‟s husband (Son in law), Brother(s) &
           Brother‟s wife (Sister in slaw), Sister(s) & Sister‟s husband (Brother in law).

                                                 13                           Signature & Seal of Bidder
                                   Professional support service and AMC to DotSoft package in Srinagar SSA.

                                                                                          SECTION – III
                            GENERAL CONDITIONS OF CONTRACT


(i)     The contractor during the period of this contract shall supply the goods and services
        mentioned in Schedule of requirement, conforming to the standards as prescribed in the
        Technical Specifications.

(ii)    The contractor shall employ the requisite number of workmen with means, material and
        tools required for the proper execution of work within the time prescribed in the

(iii)   The contractor shall not charge any extra amount for traveling or transport expenses,
        overtime allowance and charges for materials used by him and will not be entitled to get
        compensation for any damage or loss in the course of execution of works.

(iv)    The contractor shall execute the work in the most efficient manner in every respect and
        in strict accordance with the instructions given to him from time to time by GMTD,
        Srinagar or his representative, including the instructions contained in the Work Order.

(v)     a. The contractor shall be responsible for providing all statutory benefits to the Personal
        employed by him including off days after 6 days work and national holidays PF, ESI etc.
        b. He shall also be solely responsible for compliance of various statutory obligation
        (including the financial liability) under the contract labour (Regulation and Abolition Act),
        workman compensation Act and other laws and rules as applicable from time to time.
        c. It will be sole responsibility on the contractor to ensure that all statutory obligation
        regarding labour act and various welfare legislations are adhered strictly. In case of any
        monitory loss suffered by BSNL due to non-adhence of statutory obligation under
        various legislations including labour laws, will be liable to be recovered from defaulter


(i)     The contractor shall indemnify BSNL against all third party claims of infringement of
        Patent, trademark or industrial design rights, if any, as and when they arise.

(ii)    In every case in which by virtue of the provisions of Workmen Compensation Act, BSNL
        is obliged to pay compensation to a workmen employed by the contractor in execution of
        work, BSNL will be entitled to recover from the contractor the amount of compensation
        paid. The BSNL shall not be bound to contest any claim against it under the Act except
        on the written request of the contractor and upon his giving to BSNL full security for all
        costs for which the BSNL might become liable in consequence to contesting such claim.

(iii)   The contractor shall indemnify BSNL against all other damage, costs, charges and
        expenses for which the BSNL may be held liable or incur or pay on account of the
        negligence of the contractor or his servants or any person under his control whether in
        respect of injury to the person or damages to the property of any member of the public or
        any other concern during executing the works or otherwise and against all claims and
        demands in respect thereof.

                                                  14                           Signature & Seal of Bidder
                                  Professional support service and AMC to DotSoft package in Srinagar SSA.


3.1   The Contractor shall furnish performance security on non judicial stamp paper of
      Rs.100/- (Rupees hundred only) to the Purchaser for an amount of 10% (ten percent) of
      the contract value in the form of Bank Guarantee issued by scheduled bank / Demand
      Draft in the favour of AO (Cash)-BSNL-O/O GMTD, CTO Compound, Srinagar payable
      at Srinagar, within 14 (fourteen) days of issue of the Advance Work Order or letter of

3.2   The proceeds of the performance security shall be payable to the Purchaser as
      compensation for any loss resulting from the Contractor‟s failure to complete its
      obligations under the Contract.

3.3   The Performance Security Bond shall be in the form of bank guarantee issued by a
      Scheduled Bank and in the form provided in the Bid Document Section VIII valid for 18

3.4   The performance security will be extended by contractor on extension of contract

3.5   The purchaser will not be liable to pay any interest on the performance security deposit.

3.6   The Performance Security Bond will be discharged by the Purchaser after completion of
      the Contractor‟s performance obligations in the agreement.


4.1   Rate to be quoted on monthly basis.
      Professional Support Service charges shall be made on quarterly basis.
      The payment will be released on submission of certificate of satisfactory work done at
      the end of each quarter from DBA.


5.1   Prices charged by the Contractor for services performed under the Contract shall not be
      higher than the prices quoted by the contractor in his Bid.
5.2   In the case of revision of statutory levies & taxes during the finalisation period of the
      tender, the purchaser reserve the right to ask for reduction in the prices.
      The contractor shall notify the purchaser in writing of all subcontracts awarded under this
      contract if not already specified in his bid. Such notification in his original bid or later
      shall not relieve the contractor from any liability or obligation under the contract.


7.1   The performance of the service shall be made by the contract in accordance with the
      terms & conditions of the contract. The purchaser reserve the right to recover liquidated
      damage charges and penalties etc.
7.2   If at any time during performance of the Contract the Contractor or subcontractor(s)
      should encounter conditions impending timely performance of services, the Contractor
      shall promptly notify to the Purchaser in writing of the fact of the delay, its likely duration

                                                 15                           Signature & Seal of Bidder
                                    Professional support service and AMC to DotSoft package in Srinagar SSA.

         and its causes(s). As soon as practicable after receipt of the Contractor‟s notice, the
         Purchaser shall evaluate the situation and may at its discretion extend the period for
         performance of the contract in writing. The contractor shall not be entitled for any
         escalation, compensation or damages for the period of extension so granted for
         whatsoever reason(s). The decision of the purchaser in this regard shall be final &
         binding and no dispute in this regard is arbitrable.


8.1      Professional Support Service.

      8.1.1 The minor faults should be attended by contractor within 36 hrs. from the notification
            time. Failure to do so will make the contractor liable to pay penalty Rs. 500/- per day
            for Ist three days from the response time and there after Rs. 1000/- per day.
      8.1.2 The major fault should be attended by contractor within 12 hrs. from the system failure
            to do so will make the contractor liable to pay penalty Rs. 3000/- per day for Ist three
            days and thereafter Rs. 5000/- per day.
      8.1.3 The contractor will liable to pay penalty Rs. 2000/- per day per person in the non-
            availability of Resident Professional Support Expert.

Note :      Minor faults are related to individual user/section/client PC/report/Form.
           Major faults are related to data base server, unix, linux, oracle and Dotsoft package &
           other application software packages which effecting the over all working system.


         If at any time during the continuance of this contract, the performance in whole or in part
         by either party under obligation as per this contract is prevented or delayed by reasons
         of any war or hostility, act of public enemy, civil commotion, sabotage, fire, flood,
         explosion, epidemic, quarantine restrictions, strike, lockout or acts of God (herein after
         refereed to “eventuality”), provided notice of happening of any such eventuality is given
         by either party to the other within 21 days of the date of occurrence thereof, neither party
         shall by reason of such an “eventuality” be entitled to terminate this contract nor shall
         either party shall have any claim or damages against the other in respect of such non-
         performance or delay in performance and deliveries under the contract. The contract
         shall be resumed as soon as practicable after such “eventuality” has come to an end or
         ceased to exist. In case of any dispute, the decision of GMTD, BSNL, Srinagar shall be
         final and conclusive, provided further that if the performance in whole or part of any
         obligation under this contract is prevented or delayed by reason of any such eventuality
         for a period exceeding 60 days, either party may at its option, terminate the contract.
         Provided also that if the contract is terminated under this clause the purchaser shall be
         at liberty to take over from the contractor at a price to be fixed by the GMTD BSNL
         Srinagar, which price shall be final, all unused, undamaged and acceptable materials,
         bought out components and other stores in the course of the manufacture which may be
         in the possession of the contractor at the time of such termination or such portion thereof
         as the purchaser may deem fit, except such materials, as the contractor may, with the
         concurrence of the Purchaser, elect to retain.


10.1     The Purchaser may, without prejudice to any other remedy for breach of contract, by
         written notice of default, sent to the Contractor, terminate this Contract in whole or in

                                                   16                           Signature & Seal of Bidder
                                  Professional support service and AMC to DotSoft package in Srinagar SSA.

       a)     If the contractor fails to deliver any services within the time period (s) specified in
              the Contract or any extension thereof granted by the Purchaser.
       b)     If the contractor fails to any other obligation (s) under Contract, or
       c)     If the contractor, in either of the above circumstance(s), does not remedy his
              failure within a period of 30 days (or such longer period as Purchase may
              authorise in writing) after receipt of the default notice from Purchaser.

10.2   In the event the Purchaser terminates the contract in whole or in part, the Purchaser
       may procure, upon such terms and in such manner as seems appropriate, services
       similar to those in contract and the Contractor shall be liable to the Purchaser for any
       excess cost for such similar services. However, the Contractor shall continue
       performance of the contract to the extent not terminated.

10.3   Firms registered with NSIC should note that in case they fail to perform within the
       stipulated period or extended period as the case may be, their performance will be noted
       in the performance register in this office and also notified to the NSIC.

        The Purchase may, at any time terminate the contract by giving written notice to the
contractor, without compensation to Contractor, if the Contractor becomes bankrupt to
otherwise insolvent as declared by the competent court provided that such termination will not
prejudice or affect any right or remedy which accrued or will accrue thereafter to the Purchaser.


13.1   In the event of any question, dispute or difference arising under this agreement or in
       connection there-with except as to matter the decision of which is specifically provided
       under this agreement, the same shall be referred to sole arbitration of the Chief General
       Manager J&K telecom Circle Jammu or in case his designation is changed or his office
       shifted to other city or abolished then in such a case to the sole arbitration of the officer
       for the time being entrusted whether in addition to the function of the Chief General
       Manager J&K Telecom Circle or by whatever designation such officers may be called
       (hereinafter referred to as the said officer) and if the Chief General Manager J&K
       Telecom Circle or the said officer in unable or unwilling to act as such then to the sole
       arbitration of some other person appointed by the Chief General Manager, or the said
       officer. The appointment of the arbitrator will be in accordance with the Arbitration and
       Conciliation Act, 1996. There will be no objection to any such appointment that the
       arbitrator is Government Servant or that he has to deal with the matter to which the
       agreement relates or that in the course of his duties as Government Servant he has
       expressed views on all or any of the matter under dispute. The award of the arbitrator
       shall be final and binding on the parties. In the event of such arbitrator to whom the
       matter is originally referred, being transferred or vacating his office or being unable to act
       for any reasons whatsoever such Chief General Manager or the said officer shall appoint
       another person to act as arbitrator and the person so appointed shall be entitled to
       proceed from the stage at which it was left out his predecessors.

13.2   The arbitrator may from time to time with the consent of parties enlarge the time for
       making and publishing the award. Subject to aforesaid Indian Arbitration and Conciliation
       Act 1996 and the Rules made there under, any modification thereof for the time being in
       force shall be deemed to apply to the arbitration proceeding under this clause.

                                                 17                           Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.

13.3   The venue of the arbitration proceeding shall be the office of the Chief General Manager
       J&K Telecom Circle at Jammu or any other city where his office may shift or such other
       places as the arbitrator may decide.

14.    SET OFF
       Any sum of money due and payable to the contractor (including security deposit
       refundable to him ) under this contract may be appropriated by the purchaser or BSNL or
       any other persons or persons contracting through BSNL and set off the same against
       any claim of the Purchaser or BSNL or such other person or persons for payment of a
       sum of money arising out of this contract made by the Contractor with Purchaser or
       BSNL or such other persons contracting through BSNL.

                                                18                           Signature & Seal of Bidder
                                  Professional support service and AMC to DotSoft package in Srinagar SSA.

                                                                                           SECTION IV
                            SPECIAL CONDITIONS OF CONTRACT

1. The “Special conditions of contract” shall supplement the “Guidelines and Instructions to
    Bidders” as contained in Section II & “General Conditions of Contract” as contained in
    Section III and wherever there is a conflict, the provisions herein shall prevail over those in
    Section II and/or Section III.
2. Purchaser reserves the right to disqualify such bidders who have a record of not meeting
    contractual obligations against earlier contracts entered into with the BSNL/ erstwhile DoT.
3. Purchaser reserves the right to black list a bidder for suitable period in case he fails to honor
    his bid without sufficient grounds.
4. The contractor shall be required to carry out all the changes/ up-gradation in the software,
    as may be necessitated due to Changes in technology, Integration to application software
    packages due to changes of Network or some facility introduction/ enhancement by BSNL,
    free of cost during contract period.
5. (i) During the contract period, if some software packages / modules purchased from third
    party is brought into the application software packages, the contractor shall provide all
    assistance in its integration to the application software packages.
    (ii) During the contract period if some application software packages purchased from third
    party is brought in its integration to the support software like ORACLE.
6. If any system like server, PCs and network equipments are upgraded or replaced during the
    contract the contractor shall support on the upgraded / replaced systems.
7. Purchaser shall be free to move the equipment within its offices. The intimation in this
    regard shall be given to the contractor and shifting shall be done under the supervision of
    Contractor‟s representatives. Necessary manpower and any other requisite facility shall be
    provided by BSNL. No extra charge on account of such movements shall be payable to the
    contractor. Any damages caused or replacements necessitated in the course of shifting shall
    be at BSNL‟s cost.
8. The successful bidder shall be solely responsible for the all services of the contract.
    Purchaser shall not be liable to interact with the partner / collaborators or sub contractors of
    the contractor
9. The contractor will be fully responsible for the performance of the resident professional
    support service experts.
10. During the currency of the agreement of professional support service, the successful bidder
    (herein after called the contractor) will support for smooth running & efficient function of
    operating system like UNIX, Linex, Support Software like Oracle, Developer & application
    software packages like DOTSOFT. The contractor will provide at least one resident
    professional support experts to sort out day-to-day problems particularly ORACLE,
    DEVELOPER and DOTSOFT Package. The experts should have good knowledge of
    ORACLE, DEVELOPER & Application Software Pakcage (DOTSOFT).
11. The contractor will intimate all particulars of the resident professional support experts like
    name, residential address, Email, contact no. & photo identity etc.
12. The resident professional support experts should be available on all days during working
    hours 09:30 to 17:00 except Sunday at main location (GMTD BSNL CTO Compound,
    Srinagar) with cellular phone, necessary software & tools. On Sunday or odd hours, the
    professional support service shall be provided by the resident professional support experts
    over telephone, cellular or in person as per actual requirement of the situation.
13. The cellular phone shall not be switched off by the Resident Professional Support Experts
    at any time. In case any failure of the cellular, the resident professional support expert shall
    have to intimate alternate contact number. like Land Line telephone or cellular to DBA for
    contact at any time and at any place. Failure to do so, the penalty will be imposed on the
    contractor as per penalty clause and fault due to not attending the system in time.

                                                 19                           Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.

14. In case absent of resident professional support experts by any reason, the contractor will
    arrange another resident professional support expert as above.
15. GMTD Srinagar reserves the right to terminate professional support services during its
    currency after giving 3 months notice to the contractor.
16. Even if the purchaser enters into the professional support service with contractor during
    second year contract may be entered into or not, solely at the discretion of GMTD Srinagar,
    and in such a case the commitment of the contractor under various clauses shall be limited
    5 years to lesser period accordingly.

                                                20                           Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.

                                           Section V

                             DESCRIPTION & SCOPE OF WORK

DESCRIPTION: The contractor shall provide software support for DOTSoft System, including
Server OS (presently Rehat Linux AS4 ), Oracle (presently 9i) and DOTSoft software package
of BSNL with all patches, installed in Srinagar SSA.

One dedicated software engineer with at least 2 years experience in working with
DOTSOFT and ORACLE shall be provided by the Contractor exclusively for above
support, at DOTSOFT Server Room. Services of additional engineers/experts shall be provided
as and when required without any extra charges.


a. Maintenance of Operating System of DOTSoft server, Oracle, DOTSoft package and other
   supporting software along with implementation of various patches as and when required.
b. Installation/RE-installation of the Operating system, Oracle, Support Software and/or
   application software package with all patches on Data Base Server, which may be required
   due to crash of system/server, up gradation of version of any of the software,
   replacement/addition/recovery of Data Base on availability of Data Backup or any other
   reason related to Data Base Server.
c. Fine Tuning and other related works like creating ROLES, assigning Grants, Managing
   Profiles and Privileges to users, providing data security, creating and adding of network
   routes etc. on Data Base Server.
d. Diagnosis of the faults/errors in the scripts received from DOTSoft Core Group, Hyderabad ,
   if required.
e. Rectification of the user software faults i.e. day to day problems which users face while
   working with DOTSoft application. Presently approximately 200 users are there, which may
   increase with time.
f. Operational training to new users.
g. Upkeep the software periodically (if required), i.e. deployment of new patches time to time
   successfully in Data Base Server.
h. Upgrade the software to latest version (as and when new versions are released) and
   implementation of package according to new version.
i. Fix up the Routing & printing problems.
j. Checking System health every Day by studying the log files of the system on daily basis and
   rectify the bottle necks on database well before the problem occurs.
k. Extracting the Data Base from Data Base Server and conversion of the Data Base into
   required format, loading the data in bulk when required e.g. in case of scanned signatures,
   FRS data etc.
l. Integration of new hardware/software with Data Base Server and its software.
m. Creation, modification and editing of forms and reports as per the requirement of field units.
n. Providing assistance for back up of Data of Data Base Server, forms and reports.
o. Recovery of Data Base Server by back up Data.
p. Uploading of data for billing like meter reading of CTMX, Trunk Call Billing, Broadband
   billing, CLI based internet billing & Detail Billing.

                                                21                           Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.

q. Data processing for preparation of fortnightly STD PCO Bills, monthly land-line Bills, monthly
   Local PCO and VPT Bills, other Bills (pertaining to DOTSoft application).
r. Data Processing for preparation of monthly sub-ledger including error clearance. Generation
   of necessary reports for compilation of sub ledger.
s. Generation of any other reports as per demand (On availability of structured data).

                                                22                           Signature & Seal of Bidder
                                Professional support service and AMC to DotSoft package in Srinagar SSA.


              I ______________ _______ ____ S/o ____ _____ _________ _______
_______ R/o __________________________ _____________________ hereby certify
that none of my relative (s) as defined below is/are employed in BSNL unit as per
details given in tender document. In case at any stage, if it is found that the information
given by me is false/incorrect, BSNL shall have the absolute right to take any action as
deemed fit/without any prior intimation to me.
The near relatives for this purpose are defined as:
       (a)    Members of a Hindu Undivided family,
       (b)    They are husband and wife,
       (c)    The one is related to the other in the manner as father, mother, son(s) &
              son's wife (daugher-in-law), Daughter (s) & daughter's husband (son-in-
              law), brother (s) & brother's wife, sister (s) & sister's husband (brother-in-

                                                                   Signature of Bidder with seal

                                               23                           Signature & Seal of Bidder
                             Professional support service and AMC to DotSoft package in Srinagar SSA.

                            SELF DECLARATION – (B)

              I ______________ _______ ____ S/o ____ _____ _________ _______
____    R/o   ________________    ___________          _____________________________
hereby certify that M/s _________ _________ ___________ Address ________
________ ___________________ is not barred from participating in bidding process in

                                                                Signature of Bidder with seal

                                            24                           Signature & Seal of Bidder
                                     Professional support service and AMC to DotSoft package in Srinagar SSA.

                                                                                                        SECTION VII
                            (to be furnished on bidder‟s letter head)

Name and Postal             Name
Address of the bidder       Address
firm / company

                            Tel. No. (with STD Code)
Registration Particulars    (i) Proprietorship concern
of the bidder firm /        (ii) Partnership firm
company                     (iii) Private Limited
                            (iv) Public Limited
Name of person or
authorized signatory
submitting the tender,
other documents and
empowered for
correspondence with
Telephone numbers           Office:                           Residence:                               Fax:
(with STD Code) of          Mobile:                           E-mail:
authorized signatory
Name(s) of Proprietor /
all Partners / all
Bid Security Particulars    DD                       Amount:                                 No:
                            Name of Bank:                                                    Branch

NSIC Details (If any)       Certificate no. Dated :
                            Validity Period From .................................. to ........................
                            Issued by :
Address of Local
Support Center if any
with Tel. No.
Service tax / EPF           Service Tax no.:                                            EPF :
Tender form cost            If the tender form is obtained by download from website
                            DD                   Amount:                     No:
                            Name of Bank:                                    Branch
Detail of Experience

Name                                                                    Signature
                                                                        Capacity in which signed.
Bidder’s Reference No:                                                  Dated:

                                                       25                                Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.

                           (To be furnished on bidder's letter head),
       The D.E. (General),
       O/O GMTD
       CTO Compound, Srinagar

Reference: Tender No W-3455/10-11

Dear sir,
1.     Having examined the conditions of contract as in Section II, III , IV and V, including
       addenda Nos…. , the receipt of which is hereby duly acknowledged, we undersigned,
       offer to Professional Support Service for Dotsoft package in Srinagar SSA in conformity
       with the conditions of the contract and specifications attached herewith and made part of
       this Bid.
2.     We undertake, if our Bid is accepted, to commence services immediately specified in the
       contract within 2 weeks calculated from the date of issue of your work order.
3.     We agree to abide by this Bid for a period of 150 days from the date fixed for Bid
       opening and it shall remain binding upon us and may be accepted at any time before the
       expiration of that period.
4.     Until a formal Work order of Contract is prepared and executed, this Bid together with
       your written acceptance thereof in your notification of award shall, constitute a binding
       contract between us.
5.     Bid submitted by us is properly sealed and prepared so as to prevent any subsequent
       alteration and replacement.
6.     We also declare that the printed terms and conditions, if any at the back of our tender
       quotation or any other paper enclosed are not applicable.
7.     If our Bid is accepted, we will obtain the guarantees of a Scheduled Bank for an amount
       equal to 10% of the contractual value for due performance of contract.
8.     We understand that you are not bound to accept the lowest or any bid, you may receive.

Dated this …………….. Day of ……………20
                                                                          Signature of the bidder
                                                               Officer authorized to sign the Bid
                                                         Documents on the behalf of the Bidder
                                                       (Name in Block Letters of the Signatory)
                                                         In capacity of…………………………….
                                     Duly authorized to sign the bid for and on behalf of ……….

Witness …………….
Address …………….

Note :- In case of authorized signatory the authorization letter on letter head of the firm
must accompany.

                                                26                           Signature & Seal of Bidder
                                  Professional support service and AMC to DotSoft package in Srinagar SSA.

                                                                                         SECTION VIII
                   (to be furnished on non-judicial stamp paper of Rs. 100/-)

Reference:   GMTD       BSNL   Srinagar   Tender    no.                         W-3455/10-11          for
        (name of the work)

1. In consideration of Bharat Sanchar Nigam Limited (BSNL) (hereinafter called “the
   purchaser”) having agreed to exempt M/s __________________ (hereinafter called "the
   said Contractor”) having its registered office at _________________ from the demand under
   the terms and conditions of an Agreement/ (Advance Work order duly accepted by
   contractor) no. ___________ dated _____________ for (name of work) _________
   _____________ _____________ (hereinafter called "the said Agreement), of security
   deposit for the due fulfillment by the said contractor of the terms and conditions contained in
   the said Agreement, on production of a bank guarantee for Rs. __________________ we,
   (Name of the bank) _____________ ______________ (hereinafter referred to as "the
   Bank”) at the request of ______________ _______ (contractor) do hereby undertake to pay
   to the BSNL an amount not exceeding Rs. __________ against any loss or damage caused
   to or suffered or would be caused to or suffered by the BSNL by reason of any breach by
   the said Contractor of any of the terms of conditions contained in the said Agreement.

2. We (name of bank) __________________ do hereby undertake to pay the amount due and
   payable under this guarantee
   without any demur, merely on a demand for the BSNL stating that the amount claimed is
   due by way of loss or damage caused
   to or would be caused to or suffered by the BSNL by reason of breach by the said contractor
   of any or the terms or conditions contained in he said Agreement or by the reason of the
   contractor failure to perform the said Agreement. Any such demand made on the bank shall
   be conclusive as regards the amount due and payable by Bank under this guarantee where
   the decision of the BSNL in these counts shall be final and binding on the bank. However,
   our liability under this guarantee shall be restricted to an amount not exceeding Rs

3. We undertake to pay to the BSNL any money so demanded notwithstanding any dispute or
   disputes raised by the contractor/ contractor in any suit or proceeding pending before any
   court or tribunal relating thereto our liability under this present being absolute and
   unequivocal. The payment so made by us under this bond shall be valid discharge of our
   liability for payment thereunder and the contractor/ contractor shall have no claim against us
   for making such payment.
4. We (name of bank) ________________ further agree that the guarantee herein contained
   shall remain in full force and effect during the period that would be taken for the
   performance of the said agreement and that it shall continue to be enforceable till all the
   dues of the BSNL under or by virtue of the said agreement have been fully paid and its
   claims satisfied or discharged or till BSNL certifies that the terms and conditions of the said
   Agreement have been fully and properly carried out by the said contractor and accordingly
   discharges this guarantee. Unless a demand or claim under the guarantee is made on us in
   writing on or before the expiry of Eighteen (18) months from the date hereof, we shall be
   discharged from liability under this guarantee thereafter.
5. We (name of bank) ___________________ further agree with the BSNL that the BSNL shall
   have the fullest liberty without affecting in any manner our obligations hereunder to vary any
   of the terms and conditions of the said agreement or to extend time of performance by the
   said contractor from time to time any of the powers exercisable by the BSNL against the

                                                 27                           Signature & Seal of Bidder
                                 Professional support service and AMC to DotSoft package in Srinagar SSA.

   said Contractor and to forbear or enforce any of the terms and conditions relating to the said
   agreement and we shall not be relieved from our liability by reason of any such variation, or
   extension being granted to the said Contractor or for any forbearance, act or omission on
   the part of the BSNL or any indulgence by the BSNL to the said contractor or by any such
   matter or thing whatsoever which the law relating to sureties would, but for this provision
   have effect of so relieving us.
6. The guarantee will not be discharged due to changes made in the constitution of Bank of
   Contractor / Contractor.
7. We (name of the bank) ___________________________ lastly undertake not to revoke this
   guarantee during its currency except with previous consent of the BSNL in writing.

                                                      ( Authorised Signature of the Bank Official )

                                                     Signed in the capacity of :
                                                     Power of Attorney Number :
                                                     Full name and address of branch:
                                                     Phone & FAX nos. of branch:

                                                28                           Signature & Seal of Bidder
                                                     Professional support service and AMC to DotSoft package in Srinagar SSA.

                                 AUTHORISATION FOR ATTENDING BID OPENING
                                     (To be furnished on bidder's letter head)

Subject: Authorisation for attending bid opening

Reference: GMTD, BSNL Srinagar Tender no: ………………….. dated ……….

       Following persons are hereby authorised to attend the bid opening for the tender
mentioned on behalf of ………………………………….. (Bidder) in the order of preference given

Order of Preference                                       Name Specimen                            Signatures



                                                                                                    Signature of Bidder

                                                                    29                           Signature & Seal of Bidder
                                                     Professional support service and AMC to DotSoft package in Srinagar SSA.

                                    OF ACCEPTANCE


Subject: ……………………………………………..

Reference:             (1) GMTD, BSNL Srinagarl Tender no: ………………dated
                       (2) GMTD, BSNL Srinagarl AWO / letter of acceptance no. …………………dated

Dear sir,
       We acknowledge the receipt of the Advance Work order / letter of acceptance under

      We accept the Advance Work order / letter of acceptance and terms and conditions as
mentioned therein unconditionally.

Yours faithfully,

(Name in Block Letters)
Signed as:


                                                                    30                           Signature & Seal of Bidder
                                           Professional support service and AMC to DotSoft package in Srinagar SSA.

     (---------Tear this page from Tender Document)

                                               Financial Bid
     A.      Implementation charges for new Module of DOTSOFT package inclusive of
     all levies & taxes

     Details of the proposed work:

     Software Support for DOTSoft System and AMC in Srinagar Telecom District

1.   Cost of providing software support and AMC                 : A = Rs. .………………………………..

     for one month, including all levies


                                                          31                           Signature & Seal of Bidder

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