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c fc C F C C U S T O M S B R O K E R A G E , IN C . LAYUNIN MAGBIGAY NG PANGUNAHING SERBISYONG CUSTOMS BROKERAGE AND FREIGHT FORWARDING SA THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS BILANG ISA SA MGA PANGUNAHING KLIYENTE NG XJJ “ZERO-ERROR, ZERO-BACKLOG DELIVERIES” VISION A company staffed by people, entrenched into, and inspired by our commitment to establish fruitful partnerships with our clients and maintaining our corporate responsibility of providing professional service tailored to the needs of the clientele. MISSION We are committed to the proper training and development of personnel who can answer to the competitive demands of the business world. We aim to establish a financial facility that can support the successful implementation of its operation in a professional manner, develop strategies and policies that can guide the entire company to successful venture and above all, instill in every employee our desire to nurture value-oriented workers willing to uphold the standards required by the continuing demands of the business. MGA SALITANG DAPAT TANDAAN PROFESSIONAL - very competent: showing a high degree of skill or competence VALUES - principles or standards: the accepted principles or standards of an individual or a group ETHICS - code of morality: a system of moral principles governing the appropriate conduct for an individual or group MORALS involving right and wrong : relating to issues of right and wrong and to how individuals should behave giving guidance on how to behave decently and honorably able to distinguish right from wrong and to make decisions based on that knowledge encouraging goodness and respectability : telling right from wrong : standards of behavior : principles of right and wrong as they govern standards of general behavior PLAN OF ACTION To develop employee motivation through ORGANIZATIONAL CHANGES, TRAININGS, MERITS/DEMERITS, and increased LOGISTICAL SUPPORT, among others, thus improve JOB KNOWLEDGE, COMMITMENT and FOCUS ORGANIZATIONAL STRUCTURE JUANITO C. INOJALES PRESIDENT/ GENERAL MANAGER XZ MAY P. INOJALES EXECUTIVE VICE PRESIDENT XJJ CUSTOMS BROKERAGE AND FORWARDERS. INC. CFC CUSTOMS BROKERAGE, INC. CHRISTIAN I. BALILI OPERATIONS MANAGER REBECCA E. NAVARRO OPERATIONS SUPERVISOR II MGA PANGUNAHING PATAKARAN NG KUMPANYA ID AT UNIPORME/KASUOTAN ARAW AT ORAS NG TRABAHO PAGLIBAN (SICK LEAVE AT VACATION LEAVE) “TRUST AND CONFIDENCE” MGA KAUKULANG KAPARUSAHAN ANG KLIYENTE BACKGROUND The Church of Jesus Christ of Latter-day Saints is the fourth largest Christian denomination in the United States and the largest denomination originating from the Latter Day Saint movement founded by Joseph Smith, Jr. on April 6, 1830. The Church is headquartered in Salt Lake City, Utah, and has established congregations (called Wards) and temples worldwide, reporting just over 13 million members on its rolls. MGA PAMANTAYAN SA TRABAHO PAGSUNOD SA TAKDANG ORAS LEAD TIME KALIDAD PAGBABALOT/PAGKAHON PAGDIKIT NG LABEL O STICKER PAGKAMADA PROPESYONALISMO KAALAMAN SA TRABAHO ATITTUDE MGA DAPAT MALAMAN LIAHONA BOOK OF MORMON ENSIGN CES CURRICULUM CURRENT ORDER PURCHASING LIAHONA Liahona is the official international magazine of The Church of Jesus Christ of Latterday Saints. It is named after the word Liahona from the Book of Mormon. The Liahona is published in 51 different languages from one to twelve times per year depending on the language. The Liahona consists of articles for youth, teens, and adults, all of which are published concurrently in the church's Ensign, New Era, and Friend magazines. THE BOOK OF MORMON The Book of Mormon is a sacred text of the churches in the Latter Day Saint movement. It was first published in March 1830 by Joseph Smith, Jr. as The Book of Mormon: An Account Written by the Hand of Mormon upon Plates Taken from the Plates of Nephi. According to Smith, the book was originally written in an otherwise unknown language referred to as Reformed Egyptian on golden plates that he discovered in 1823 and then translated. The plates, Smith said, had been buried in a hill near his home in Manchester, New York, where he found them by the guidance of an angel named Moroni. The Book of Mormon is the earliest of the defining publications of the Latter Day Saint movement. The churches of the movement typically regard the Book of Mormon not only as scripture but as a historical record of God's dealings with the ancient inhabitants of the Americas, written by American prophets from perhaps as early as 2500 B.C. to about 400 A.D. OTHERS ENSIGN CURRICULUM CURRENT ORDER PURCHASING MGA KATANGIAN NG EPEKTIBONG “TEAM” MALINAW NA LAYUNIN MAY PARTISIPASYON ANG BAWAT ISA MALINAW NA TUNGKULIN CIVILIZED DISAGREEMENT OPEN COMMUNICATION SELF-ASSESSMENT MGA KATANGIAN NG MAHUSAY NA KAWANI MALINIS AT MAAYOS SA SARILI MAY TAMANG GUPIT NAKASUOT NG MALINIS AT MAAYOS NA UNIPORME NAKASUOT NG IDENTIFICATION CARD NAKASUOT NG MALINIS AT AKMANG SAPATOS MALINIS AT MAAYOS SA KATAWAN EPEKTIBONG PAKIKIPAGKOMUNIKASYON MAIKSI ANG PANANALITA (SHORT AND CONCISE) DIRETSO SA PUNTO (HINDI PALIGOYLIGOY) MAY KATUTURAN (SENSIBLE) GUMAGAMIT NG TAMANG SALITA AT LENGWAHENG NAIINTINDIHAN NG MGA KAHARAP INIIWASAN ANG MGA TUNOG AT KILOS NA WALANG KATUTURAN PRODUKTIBO ISINASAGAWA ANG MGA TUNGKULIN NG ABOT SA KANYANG KAKAYAHAN MASIPAG MATIPID LAGING HANDA PANULAT NOTEBOOK MOBILE PHONE TOOLS GAS, SPARE TIRE/PARTS IBA PANG MGA PANGANGAILANGAN MAALAM SA TRABAHO KAYANG SAGUTIN ANG MAHAHALAGANG KATANUNGAN TULAD NG : SINO ? ANO ? KAILAN ? BAKIT ? PAANO ? DOCUMENTATION SRO DELIVERY RECIEPT CONFIRMATION CARD MONITORING REPORT CASH ADVANCE LIQUIDATION XJJ MONITORING SYSTEM IBA PANG KATANGIAN MAY MASAYANG DISPOSISYON MAGALANG SUMUSUNOD SA MG UTOS BAGO MAGREKLAMO MAPAMARAAN PINALALAWAK ANG KAALAMAN MAY KONSIDERASYON SA KAPWA MGA DAPAT IWASAN PAGLALARO/PAGHAHAROT PAGSIGAW O NAKABUBULAHAW NA BOSES NAKAKAIIRITA O NAKAIISTORBONG GAWAIN WALANG KATUTURANG USAPAN PAMIMILOSOPO MGA PANANALITANG MAHALAY PANLALAIT O PANG-IINSULTO TSISMIS MGA DAPAT IWASAN PAGBUBUO NG GRUPO-GRUPO (FACTION) PAGWAWALANG-BAHALA PAGMAMAYABANG “MALINGERING” PAGIGING “STAGNANT” IBA PANG PANANALITA O AKSYON NA NAKAGAGAMBALA, NAKAKAPANAKIT O LABAG SA KAGANDAHANG ASAL What are your responsibilities to… Management? Your work group? Yourself? Setting Goals S = SPECIFIC M = MEASURABLE A = ATTAINABLE R = RELEVANT T = TIMED Three P’s: Personal Positive Put in writing Fear and Desire What are your biggest fears? How do they motivate you? What are your greatest desires? How do they motivate you? WHY I AM WORKING I enjoy what I do on my job. I derive the major part of my identity from my job. Work keeps me from being bored. My work is important and valuable to others. I enjoy the company of my co-workers. I would feel guilty if I did not contribute to society through gainful employment. I would continue out of habit Follow the three R’s Respect for Self, Respect for Others and Responsibility for all your Actions. ETHICS A system of moral principles governing the appropriate conduct for an individual or group Customers choose ethics Customers will base their decision whether or not to patronize you partially on ethics. Think about it this way. If you had a choice between two car salespeople, one who has a reputation for selling stolen vehicles and one who has a reputation for ensuring that the customer gets all the information about a vehicle’s past, which would you choose? Customers appreciate ethics Let’s say you’ve purchased a television from a local electronics store. The company calls you back the next day to let you know that you actually overpaid for the TV and that a check for the overcharged amount is in the mail. You’d probably be impressed. Who admits their mistakes, especially when it costs them money? But the next time you wanted to make an electronics purchase, you would probably remember that incident and go back to that store. EMPLOYEES ARE LOYAL TO ETHICAL COMPANIES If you’re working for a company that lies, cheats, and steals, you’re apt to think that the company will do the same to you, and you’ll probably be less loyal to them as a result. CUSTOMERS REWARD ETHICAL COMPANIES WITH LOYALTY Ethical companies are more productive At one time or another, most of us have taken a sick day when we’re really not sick. This is, in essence, lying to and stealing from the company. (Yes, sick days are a benefit of being an employee, but they do cost the company money and must be used wisely.) Studies have shown that employees in ethical offices take less time off and are more productive when they’re in the office (probably because they’re not gossiping and doing other unethical things!). An ethical office means less legal costs If your employees are in the habit of lying, cheating, and stealing, someone is going to get caught eventually and it will likely mean a big legal headache (and a big bill) for the company. Nipping unethical behavior in the bud can reduce your chances of a lawsuit. WHO WINS IN THE END?
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