Sustaining User-Centred Website by pengxiuhui

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									Sustaining User-Centred Website
Development in an Online
Environment:


    Approaches Taken by AVEL
 Sustainability Knowledge Network


                    Dr Grace Saw
      University of Queensland Library
Overview
                                 Australian gateways
                                 Progress at the
                                  University of
                                  Queensland
                                 User-Centred
                                  approaches taken
                                 Challenges


           DIGILIB 2003, Helsinki, 8-9
                   September
The Gateway
   “"a Web-based mechanism for
    accessing a collection of high quality,
    evaluated resources identified to
    support research and/or learning in a
    particular subject discipline".
                   Australian Subject Gateways Forum
                              (Draft - September 2003)



                DIGILIB 2003, Helsinki, 8-9
                        September
Australian Gateways
   Followed UK / Europe Lead
   ~1996 onwards
   Federal government funding
   18 established (2 under development)
   Diverse disciplines



              DIGILIB 2003, Helsinki, 8-9
                      September
Australian Subject Gateways
Forum
   Meets twice-yearly                    Ultimate aim:
   Established 1999                             to achieve a
                                                  persistent,
   Role:                                         sustainable and
       Collaboration                             interoperable
       Information sharing                       infrastructure within
       Lobbying                                  the Australian
                                                  context

          http://www.nla.gov.au/initiatives/sg/

                    DIGILIB 2003, Helsinki, 8-9
                            September
For example…
The University of Queensland
   30,000 students
        remote
        25% graduate

        18% international

        twinning programs

   7 Faculties, 35 Schools, 5000 staff
   Comprehensive, traditional,
     “sandstone”
                DIGILIB 2003, Helsinki, 8-9
                        September
DIGILIB 2003, Helsinki, 8-9
        September
The University of Queensland
University of Queensland
Library
   Largest academic library in Queensland
   Centralised administration, processing,
    support
   13 branches
   Holdings in excess of 2 million real volumes,
    16,000 real journals, over 16,500 e-journals,
    20,000 videos, 145,000 e-books, over 400
    networked databases

                 DIGILIB 2003, Helsinki, 8-9
                         September
DIGILIB 2003, Helsinki, 8-9
        September
Gateways: Progress at UQ
   AVEL Sustainability Knowledge Network
    http://avel.edu.au


   WebLaw
    http://weblaw.edu.au


   Austlit: Australian Literature Gateway
    http://www.austlit.edu.au/
                 DIGILIB 2003, Helsinki, 8-9
                         September
AustLit
   Provides authorative bibliographical and
    biographical information on creative and
    critical Australian literature works
   Over 67,000 Australian authors and
    literary organisations
   1780 – present
   Over 400,000 works (print and
    electronic)
               DIGILIB 2003, Helsinki, 8-9
                       September
AustLit Users

    Academics and researchers in Australian
    literature, history and culture

    Students (tertiary and secondary)

    Teachers of English and Australian
    literature

    Creators of Australian literature

    The general public
               DIGILIB 2003, Helsinki, 8-9
                       September
http://www.austlit.edu.au/
WebLaw
   A cooperative subject gateway to free
    Australian legal Internet resources
   21 partners – tertiary, government,
    judiciary
   Established 2002
   Over 2000 records, 29 subject areas


               DIGILIB 2003, Helsinki, 8-9
                       September
WebLaw – users

    Researchers, students, law teachers,
     legal practitioners
    Two major user groups:
    1.   Legal information seekers
    2.   WebLaw contributors/partners
            Users of back-end software
            Legal information seekers
            Law/legal research teachers

                   DIGILIB 2003, Helsinki, 8-9
                           September
             Search


                                               Browse
Feedback                                    subject guide
                                            or thesaurus




           http://weblaw.edu.au
              DIGILIB 2003, Helsinki, 8-9
                     September
AVEL Sustainability Knowledge
Network (AVEL SKN)
   Established 1999 (AVEL)
   2002 AVEL SKN Launched
   ~ 4000 records
   Multi-University partnership (Lead by UQ)
   Library – Engineering leadership




                 DIGILIB 2003, Helsinki, 8-9
                         September
                                                  Search
           http://avel.edu.au
                                                 Function




                                                            Browse
                                                            Feature
Services




                   DIGILIB 2003, Helsinki, 8-9
                           September
AVEL SKN - Users

   Information
    Professionals
   Academics                          School students
   Researchers                        Sustainable
   Engineers                           Development
   Tertiary students                   practitioners
                                       Practitioners in
                                        developing countries

                 DIGILIB 2003, Helsinki, 8-9
                         September
Why Engage the User?
   Role of the Gateway
   Digital Darwinism
   You Are Not Your User
   Validity
   Innovation



              DIGILIB 2003, Helsinki, 8-9
                      September
User-Centred Gateway
Development What is it?
   Commonsense
   Iterative
   Simple
   Inexpensive (?)
   Contextual
   Multilevel

               DIGILIB 2003, Helsinki, 8-9
                       September
The Dilemma in Australia

       Resource Intensive Projects
                                +
                   Funding Model
                                =



                  Finite Resources
                 Approaches Taken at UQ

                                                                   Organisational
                                                        Integration into Management Structure


                                                                     Operational
                                                     Integration into Selection / Collection Policies

                                                    Technique
                                                     Prototype


                       Technique                     Technique                         Technique                        Technique
                 Surveys (Online and Paper)       Heuristic Evaluation                Focus Groups                 Ongoing Data Collection


    Task                 User                        Qualitative                                        LogFile Analysis             Patron Feedback
Scenario-Based         Demographic            Service Satisfaction / Usage                                                            Suggest a Site


                                                                                                Web Server        Repository
 AVEL: 1999 - 2002

                  Focus Groups
Major Interface / Website Redesign + Hyper-Index Browser

                  Online Survey
      New Services + New Resources + New Markets

             Heuristic Evaluation
  Advanced Search Redesign + Minor Website Changes

           Scenario-Based Testing
         Complementary Information Gathered
DIGILIB 2003, Helsinki, 8-9
        September
DIGILIB 2003, Helsinki, 8-9
        September
DIGILIB 2003, Helsinki, 8-9
        September
2003 AVEL SKN Focus Groups
   Academics, Postgraduates and
    Researchers (QUT, Griffith & UQ)
   Objectives:
       Understand their information needs
       Need for collaborative mechanisms?
       Understand their information seeking
        strategies

                  DIGILIB 2003, Helsinki, 8-9
                          September
AVEL SKN - Results
RESULTS                           POSSIBLE RESPONSES
 Information deluge               Legislation, Government

 Web is peripheral ->              Reports
  niche                            Partnerships?

 Need for information             Green Design &

  processing / guidance             Sustainability Portal
 Need for secondary                         Practical information
  information                                 around design issues
                                              such as life cycle
                                              analysis, design for
                                              environment (DFE) etc.
                DIGILIB 2003, Helsinki, 8-9
                        September
     Usability – Other Australian
     Approaches
        Agrigate
            Site Evaluation Online Survey
        PictureAustralia
            Heuristic Evaluation
        EdNA
            Accessibility Guidelines
            Usability Lab Tests

http://www.nla.gov.au/initiatives/sg/usability.html
                          DIGILIB 2003, Helsinki, 8-9
                                  September
Challenges
   Sustainability
   Competition
   Interoperability
   Coordination and Cooperation




              DIGILIB 2003, Helsinki, 8-9
                      September
References
   Agrigate
       http://www.agrigate.edu.au/html/survey.html
   AVEL
       http://avel.edu.au/about.html
   ASGF
       http://www.nla.gov.au/initiatives/sg/
   AustLit
       http://www.austlit.edu.au/
   Picture Australia
       http://www.nla.gov.au/nla/staffpaper/2001/campbell2.html
   WebLaw
       http://weblaw.edu.au
                       DIGILIB 2003, Helsinki, 8-9
                               September
Questions




     g.saw@library.uq.edu.au


            DIGILIB 2003, Helsinki, 8-9
                    September
Thank you




        DIGILIB 2003, Helsinki, 8-9
                September

								
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