2007-2008 Assessment Impact Report Office of Advising Support, Information and Services
Program Mission and Philosophy The mission of OASIS is to provide academic information to current and prospective undergraduate students through virtual and face-to-face crosscurricular advising; serve as a resource for faculty, staff and advisers regarding academic policies, procedures, advising practices and adviser development; coordinate communication across the university advising community; develop resources that enhance the quality and effectiveness of advisers in their work with students; and contribute to the professional discipline of academic advising within and beyond NC State University. PROGRAM OUTCOMES Objective 1 The Office of Advising Support, Information and Services will serve as an informational and referral resource to prospective and current undergraduate students.
Outcome a) OASIS will maintain a web-based knowledgebase system that provides students with accurate, updated and useful information. Delivery Website Assessment Methods FAQ System Metrics Report Population All current and prospective students who use the website All current and prospective students who meet with an OASIS adviser Schedule Monthly review; final review midMay Final review in mid-May Success Criteria 85% self-response rate for the year
Evaluation Ratings
80% of students will rate the website either “Excellent” or “Good”
Results For the past several years, the Virtual Advising Center has utilized a knowledgebase system that allows students to find responses to questions they have about polices, procedures, resources and other student support systems available at NC State University. Currently, 9 groups or units on campus share this database and meet periodically to review the infrastructure and business processes associated with the system. OASIS currently employs one ¾ time adviser to serve students virtually through the FAQ system. The virtual adviser is responsible for maintaining the database by developing the content and ensuring the accuracy of the information, updating the information on a timed cycle, and informing the Director of challenges in the process or database system. Over 600 questions and their responses are included in the student knowledgebase system (Ask the Pack FAQ).
OASIS 2007-08 Assessment Plan
Through our Frequently Asked Questions knowledgebase system, we received a 79.5% self-response rate which shows that 79.5% of the time, students could get the information they needed without staff intervention. The table below shows the success of our FAQ database system, which we call Ask The Pack:
2007-08 Item Adviser Answered Through Email Adviser Answered Via Ask the Pack System Adviser Answered Via Live Chat Total Adviser Answered Self-Answered Via Web / FAQ Total Student Advising Questions Answered Self-Response Rate Fall 2007 628 1015 0 1643 6213 7856 79% Spring 2008 423 833 0 1256 5034 6290 80% Total 1051 1848 0 2899 11247 14146 79.5%
The Pre Law Adviser maintains a student listserv to disseminate information about services, resources, programs and events to students each semester. Seven hundred and fifty students are included on the listserv and therefore, receive on-going contact and monthly messages from the Pre Law Adviser. The number of students receiving this information increased from 482 in Spring 2006 to 750 in Spring 2008 for an increase of 59.34% increase over a two-year period. OASIS will continue to review questions included in the knowledgebase system to ensure the most updated and accurate information is included. A review of questions delivered to the virtual the adviser will be monitored to determine if additional questions or categories should be added to the database to increase the self-response rate in the future. As new initiatives are implemented, appropriate questions and responses will be added. Insufficient data from FAQ system metric reports and online evaluation did not provide any relevant information regarding rating of the website. A 14% increase of students served from 2006-07 to 2007-08. OASIS served students in 22,731 in 2007-08. More complete documentation of students served can be found in Appendix 1: Students Served. A 14% increase of students served virtually from 2006-07 to 2007-08. OASIS served student in 14,146 incidents in 2007-08. For more information and associated notes regarding OASIS virtual services, please see Appendix 2: Virtual Services to Students. Decisions Continue to compile the number of students, faculty and staff served in all areas of interest – general and pre law advising, Pack Promise Initiatives, and adviser development and training. Continue to monitor the numbers to ensure personnel can meet growth of demand. Continue to streamline student and faculty/staff documentation process.
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OASIS 2007-08 Assessment Plan
Objective 2 The Office of Advising Support, Information and Services will serve as an informational and referral resource to faculty and staff.
Outcome a) OASIS will maintain a web-based knowledgebase system that provides faculty with accurate, updated and useful information. Delivery Website Assessment Methods FAQ System Metrics Report Population All faculty and staff who use the website All faculty and staff who use the website Schedule Monthly review; final review midMay Final review in mid-May Success Criteria 85% self-response rate for the year
Evaluation Ratings
80% of faculty and staff will rate the website either “Excellent” or “Good”
Results In May 2007, we introduced a database system (Ask the Pack-a Frequently Asked Questions database) that improved our advising support services for faculty and staff. This database allows faculty and staff to search for information by topic, keywords, or phrases. The ability of faculty and staff to find immediate responses to the questions they have about policies, procedures, resources, and other support systems on campus only enhances the quality of service they may provide students. Currently, 9 groups or units on campus share this database. OASIS currently employs one Assistant Director, with the assistance from the Virtual Adviser, to serve faculty and staff virtually through the FAQ system. The virtual adviser and assistant director are responsible for maintaining the database by developing the content and ensuring the accuracy of the information, updating the information on a timed cycle, and informing the Director of challenges in the process or database system. Use of the Frequently Asked Questions knowledgebase system has been limited. Faculty and staff use the groupwise email services to correspond with the Directors or academic advisers. Feedback from faculty and staff also indicate that they use the student advising portal to search for responses to their questions. Final numbers of the use of FAQ system will be tabulated be at the end of the academic year. OASIS will continue to review questions included in the knowledgebase system to ensure the most updated and accurate information is included. A review of questions delivered to the virtual the adviser will be monitored to determine if additional questions or categories should be added to the database to increase the self-response rate in the future. As new initiatives are implemented, appropriate questions and responses will be added. Insufficient data from FAQ system metric reports and online evaluation did not provide any relevant information regarding rating of the website. More complete documentation of faculty and staff served can be found in Appendix 3: Faculty and Staff Members Served. Decisions Determine if Adviser FAQ system is of benefit to faculty and staff (evaluation comments, usage stats, etc.). If FAQ system reports indicate low usage, consider consolidation of student and adviser systems.
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OASIS 2007-08 Assessment Plan
Outcome b) Faculty and staff will indicate that attending adviser roundtable programs helped them learn about institutional policies and procedures. Delivery Online and interaction with staff (personal, phone, email) Assessment Methods Adviser Roundtable Evaluation Ratings and Comments Population All faculty and staff who participate in the programs Schedule Monthly review; final review midMay Success Criteria 80% of faculty and staff will rate the programs either “Excellent” or “Good”
Results The Advisers Roundtable is designed to be a central point of discussion and information dissemination regarding student success, course policy, and other advising issues. This meting serves as a venue to gather specific recommendations, feedback, and information from campus representatives as a means to enhance academic advising. A comprehensive list of topics, minutes and handouts associated with the Adviser Roundtable can be found at http://www.ncsu.edu/oasis/faculty/roundtable.htm. Faculty and staff attended 7 Adviser Roundtable Discussion in 2007-08 with over 160 participants. The adviser roundtable agenda items are driven by discussions in the advising community, requests from faculty and staff or the need for OASIS to bring an awareness of new programs, curriculum or procedures to advisers. Due to this fact, our office does not formally evaluate roundtable sessions. Decisions Continue to current practices. Objective 3 The Office of Advising Support, Information and Services will offer an adviser training program that faculty and staff find valuable and worthwhile.
Outcome a) Faculty and staff will indicate that attending adviser training workshops increased their knowledge of issues related to academic advising. Delivery Online and interaction with staff (personal, phone, email) Assessment Methods Adviser Development Institute (ADI) Evaluation Population All faculty and staff who participant in the ADI All faculty and staff who use the website Schedule Monthly review; final review midMay End of spring semester Success Criteria 80% of faculty and staff will rate the ADI either “Excellent” or “Good” 80% of faculty and staff will score 3 or higher on 4-pt rubric scale
Journal reflections
Results OASIS understands that adviser training is the foundation of any advising program, therefore have included a comprehensive adviser development program that includes virtual services, access to a resource library, teleconferences, workshops and seminars. OASIS offered 12 adviser development workshops (Spring 08) for faculty, staff and graduate students. This includes 17 hours of training and over 110 attendees. A comprehensive list of workshops including program descriptions and outcomes can be found at http://www.ncsu.edu/oasis/faculty/workshop.htm
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OASIS 2007-08 Assessment Plan
It was determined that this question would not provide the information or useful data we were hoping, therefore it was not asked. However, our unit did provide individual assessment for each workshop. This includes 3-5 outcomes for each workshop developed by the workshop presenters in conjunction with the Adviser Development Coordinator. Results of each workshop can be found in the OASIS office. It was determined that one formalized evaluation will take place for participants of the Adviser Development Institute next year. This will include journal reflections as well as one for program as a whole. Decisions Continue to offer adviser training and development workshops highlighting best practices. Continue to enhance the informational and relational workshops and increase the number of special populations workshops (i.e. first generation, students of color, and at-risk) Develop an Advisor’s Development Institute training program that offers a certificate of completion for new and seasoned NC State advisers. Schedule first graduation class of the Institute for Fall 2008.
Outcome b) Faculty and staff will indicate that attending adviser training workshops helped them learn about institutional policies and procedures. Delivery Online and interaction with staff (personal, phone, email) Assessment Methods Adviser Training Workshop Evaluation Ratings and Comments Population All faculty and staff who participate in adviser training workshops Schedule Monthly review; final review midMay Success Criteria 80% of faculty and staff will rate workshops either “excellent” or “Good”
Results Only two workshops were focused on institutional policies and procedures. Ratings from those participants who responded were good or excellent, however the number of respondents were small in size. Decisions Outline a plan of action of how OASIS can better inform advisers about new institutional policies and procedures. This may include information sessions, adviser roundtable discussions or e-newsletters. Continue current practices. STUDENT LEARNING AND DEVELOPMENT OUTCOMES Objective 4 The Office of Advising Support, Information and Services will provide pertinent academic information to prospective and current students.
Outcomes a) Students who participate in face-to-face advising will be familiar with and be able to read and utilize a degree audit for their educational plan. Delivery Online survey & individual advising contact Assessment Methods Advising Experience Survey Population All current and prospective students who meet with an OASIS adviser
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Schedule End of spring semester
Success Criteria 80% will correctly explain how to find and how to use their degree audit to plan for future semester’s coursework.
Office of Advising Support, Information and Services Undergraduate Academic Programs, NC State University
OASIS 2007-08 Assessment Plan
Results After meeting with Office of Assessment representative, it was determined that this question would not provide the information or useful data we were hoping, therefore was removed from the online survey.
Outcomes b) Students who participate in face-to-face and virtual advising will demonstrate awareness of which university policies and procedures are pertinent to transfer into their selected program of study.
Delivery Online survey & individual advising contact
Assessment Methods Advising Experience Survey
Population All current and prospective students who meet with an OASIS adviser
Schedule End of spring semester
Success Criteria 80% will report which university policies and procedures govern their transfer into the selected program of study.
Results After meeting with Office of Assessment representative, it was determined that this question would not provide the information or useful data we were hoping, therefore was removed from the online survey.
Outcomes c) Students who participate in face-to-face and virtual advising will be able to name the agency or person from which or whom they will seek assistance for their new intended major or minor. Delivery Online survey & individual advising contact Assessment Methods Advising Experience Survey Population All current and prospective students who meet with an OASIS adviser Schedule End of spring semester Success Criteria 80% will identify the agency or person from whom they sought or will seek assistance for their new intended major or minor.
Results After meeting with Office of Assessment representative, it was determined that this question would not provide the information or useful data we were hoping, therefore was removed from the online survey.
Outcomes d) Students who participate in virtual advising will utilize the Frequently Asked Questions (Ask the Pack FAQ) database to find their answers. Delivery Online survey & individual advising contact Assessment Methods Advising Experience Survey Population All current and prospective students who meet with an OASIS adviser Schedule End of spring semester Success Criteria 80% will report the answer to the question that they found in the Frequently Asked Questions (Ask the Pack FAQ) database.
Results 100% of the respondents who used the self-service Frequently Asked Questions (Ask the Pack) database found the answer to their question(s). Decisions Continue current practices.
Outcomes Delivery Assessment Methods Population Schedule Success Criteria
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OASIS 2007-08 Assessment Plan
e) Students who participate in face-to-face advising will know the adviser’s name with whom they met and will report that the meeting started at the scheduled time. Online survey & individual advising contact Advising Experience Survey All current and prospective students who meet with an OASIS adviser End of spring semester 80% will be able to report the adviser’s name with whom they met and that the meeting started within ten minutes of the scheduled time.
Results 100% of the respondents were able to report the adviser’s name with whom they met. Not enough sufficient data to determine if OASIS advisers are maintaining calendar appointment times. Decisions Continue current practices.
Outcomes f) Students who seek advising assistance will be able to articulate the next step from the agreed upon academic plan. Delivery Online survey & individual advising contact Assessment Methods Advising Experience Survey Population All current and prospective students who meet with an OASIS adviser Schedule End of spring semester Success Criteria 80% of those seeking advising assistance will be able to state in his or her own words how he or she will follow the academic plan.
Results 97.7% of the respondents were able to articulate how s/he will follow the academic plan. Decisions Continue current practices.
Outcomes g) Students who complete the transfer student online workshop will identify the appropriate resources and services at NC State and the surrounding Raleigh area and where they are located. Delivery Online survey Assessment Methods Course assessment, reflection paper and instructor feedback Population Transfer students registered for online workshop Schedule Early Summer 2007 Success Criteria 80% of those students who complete the transfer student online workshop will identify the location of resources and services pertinent to them at NC State and the surrounding Raleigh area.
Results 100 % of the respondents who completed the transfer student online workshop strongly agreed that they could identify the location of resources and services pertinent to them at NC State and the surrounding area. Decisions Continue current practices.
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OASIS 2007-08 Assessment Plan
Outcomes h) Students who complete the transfer student online workshop will identify the offices involved in and policies affecting the transfer admission process. Delivery Online Survey Assessment Methods Course assessment, reflection paper and instructor feedback Population Transfer students registered for the online workshop Schedule Early Summer 2007 Success Criteria 80% of those students who complete the transfer student online workshop will be able to explain the transfer admission process and identify the offices involved.
Results 100% of the respondents who completed the transfer student online workshop either agreed or strongly agreed that they could identify the offices involved in and policies affecting the transfer admission process. Decisions Continue current practices.
Outcomes i) Students who complete the transfer student online workshop will identify policies, rules, important dates, and where to access these.
Delivery Online Survey
Assessment Methods Course assessment, reflection paper and instructor feedback
Population Transfer students registered for online workshop
Schedule Early Summer 2007
Success Criteria 80% of those students who complete the transfer student online workshop will answer correctly which policies were pertinent to their situation and what links they used to find these.
Results 100% of the respondents who completed the transfer student online workshop either strongly agreed or agreed that they could identify policies, rules, important dates and where to access these. Decisions Continue current practices. STUDENT STAFF LEARNING AND DEVELOPMENT OUTCOMES Objective 5 The Office of Advising Support, Information and Services will offer an adviser training program that graduate students find valuable and worthwhile.
Outcomes a) Graduate student interns who complete the adviser training field experience (Academic Advising Internship Program-AAIP) will be aware of basic advising skills. Delivery Paper and pencil Assessment Methods AAIP survey, reflection paper, and Directors feedback Population Academic Advising Interns Schedule End of Fall 2007 and Spring 2008 semesters Success Criteria -100% of those students who complete the adviser training will agree or strongly agree that they have an awareness of basic advising skills.
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OASIS 2007-08 Assessment Plan
Outcomes Delivery Assessment Methods Adviser Observations Population OASIS Professional Staff Schedule End of Fall 2007 and Spring 2008 semesters Success Criteria 80% of faculty and staff will score 3 or higher on 4-pt rubric scale
Results Under the direction of the Assistant Director, the Adviser Development Internship Program (AAIP) was implemented in Fall 2007. The Assistant Director is responsible for the recruitment, selection, training and evaluation of the graduate students participating in this program. Due to the supervision and observation time needed, no more than two graduate students can participate in the program at one time. The addition of a graduate student who volunteered approximately 5 hours per week to assist with advising responsibilities allowed our office to meet with an additional 2 students per week. All of the students who completed the adviser training agreed or strongly agreed that they have an awareness of basic advising skills. In the Fall 2007 semester, one student participated in the program. Due to employment and graduate school time restraints, the student was unable to complete the second semester of the training program. Decisions Continue current practices. PROFESSIONAL STAFF LEARNING AND DEVELOPMENT OUTCOMES Objective 6 Professional staff members will participate in activities that will increase and enhance their ability to perform their jobs.
Outcomes a) Professional staff members will be able to articulate indications of how their professional activities have benefited their students, their professional growth, and the OASIS program. Delivery Conferences (presenter, participant) Committees (leadership role, participant) Assessment Methods EPA Activity Form Professional Development Plan Campus Initiatives and Committees In-Service Training Sessions Director Observations and Personal Contact Population OASIS professional staff members Schedule January 2008 (mid-year) and June 2008 (end-of year) Success Criteria Documentation will indicate that their professional activities benefited students and the OASIS program.
OASIS Director
January 2008 (mid-year) and June 2008 (end-of year)
Documentation will indicate that their professional activities benefited students and the OASIS program.
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OASIS 2007-08 Assessment Plan
Results The OASIS personnel used a variety of evaluative methods to determine how their professional activities benefitted students and the OASIS program. Staff members received numerous awards this year which reflect the dedication, accomplishments and commitment of those dedicated to helping students succeed through academic advising. These include awards presented to Assistant Director (Keri Bowman) for the 2008 Undergraduate Academic Advising Award - Administrator category and to Academic Adviser (Mindy Sopher) for the Sue Craft Fussell Distinguished Service Award. OASIS representatives contributed to the professional discipline of academic advising within and beyond NC State University by participating in and presenting at regional and national conferences. OASIS representatives continue to serve on campus advisory committees, local community college advisory boards, campus task forces, and committees and student organizations. Pre Law Coordinator serves as President of the Southern Association of Pre Law Advisers (SAPLA), sponsored an Inter-Institutional Law Fair with over 96 law schools in attendance and participated in 28 Pre Law related programs throughout the academic year. Staff members participated in diversity workshops and seminars in order to enhance their knowledge, perspectives and experiences of working with a diverse population. For more information, please see Appendix 4: Diversity Initiatives and Elements. OASIS increased their extension and outreach efforts by serving on the Wake Tech – NC State Partnership Taskforce whose main goal is to formalize the existing partnerships between the institutions. Additional partnerships were also initiated between the Faculty Center for Teaching and Learning (FCTL) and Parents and Families Services (PFS). Staff members continue to support faculty, staff, administrators, and students regarding questions on academic policies, procedures, scholarship application process and admission to law school. These efforts also include designing and facilitating workshops, in-service training and representation on campus committees. Decisions Continue to ask OASIS team members to develop and submit professional development plans that will allow them to enhance their advising, leadership and presentation skills. This includes diversity initiatives and other areas that focus on professional and performance skills.
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OASIS 2007-08 Assessment Plan
Appendix 1: Students Served Appendix 2: Virtual Services to Students Appendix 3: Faculty and Staff Members Served Appendix 4: Diversity Initiatives and Elements
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OASIS 2007-08 Assessment Plan
Appendix 1: Students Served
Item Pre-Law Meetings and Events Student Emails Student Visits to Office Total Student Contacts, Pre Law General Advising Phone Appointments Individual Contacts Group Contacts Adviser Answered via Email Adviser Answered via Ask the Pack System Adviser Answered via Chat Student Answered via FAQ System Total Student Contacts, VAC Fellowship Advising Phone, Individual, Group Contacts Total, Fellowship Advising Pack Promise Scholars Student Appointments or Group Contact Phone Call Appointments & Questions Email Total, OASIS General Total Student Contacts 18,384 17,584 13,421 2003-04 2004-05 2005-06 2006-07 1,146 2,430 250 3,826 2007-08 1,200 3,500 161 4,861
0
0
0
1,183 2,161 109 14,931 18,384
1,408 1,693 219 14,264 17,584
1,665 1,791 56 9,909 13,421
55 584 1,668 537 1,903 77 9,841 14,665
106 706 2,127 1,051 1,848 0 11,247 17,085
939 939
N/A
40 169 155 364 19,794
54 131 600 600 22,731
Special Note 1. Numbers for individual semesters do not exist prior to Fall 2006. 2. Large number of meetings and events for Fall 2007 due to Open House, Introductory classes, Law Fair, etc. 3. Numbers for fellowship services only included in 2006-07. Position reassigned to another unit in 2007-08. 4. Pack Promise Scholars numbers includes 2006-07 and 2007-08 cohorts. Students receive on-going contact about services, programs, and events. The number of students in this program increases by approximately by 300 each year.
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OASIS 2007-08 Assessment Plan
Appendix 2: Virtual Services to Students
2003-04 Item Adviser Answered Through Email Adviser Answered Via Ask the Pack System Adviser Answered Via Live Chat Total Adviser Answered Total 1,183 2,161 109 3,453 2004-05 Total 1,408 1,693 219 3,320 2005-06 Total 1,665 1,791 56 3,512 2006-07 Total 537 1,903 77 2,517 2007-08 Total 1,051 1,848 0 1,899
Self-Answered Via Web / FAQ
14,931
14,264
9,909
9,841
11,247
Total Student Advising Questions Answered Self-Response Rate
18,384 81.20%
17,584 81.10%
13,421 73.80%
12,358 80.00%
14,146 79.5%
Special Note 1. The numbers for adviser answered questions are trending downward because of the overwhelming success of the selfservice ability of students to get instant answers via the web-based Frequently Asked Questions database. Also, the number of units and personnel outside of OASIS responding to questions has increased. 2. Due to increased cost of the use of “chat” and decrease of student use, this service was not renewed.
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Appendix 3: Faculty and Staff Members Served
Item Faculty Incidents Via Interfaces Fall 2007 TBD Spring 2008 TBD Total 200708 -
Attendance at Adviser Workshops Attendance at Roundtable Meetings Number of Participants Subscribed to Adviser Listserv Attendance at University Advising Awards FAQ Answers Viewed Presentation to Campus Representatives Academic Coaching Training
23 87 252 TBD 25 53
110 67 252 78 TBD 32 53
133 154 504 78 57 106
Total Faculty and Staff
440
592
1032
Special Note 1. Faculty FAQ System implemented in late Spring 2007. 2. Faculty Incidents Via Interfaces are not yet determined. Final data to be evaluated using FAQ system metric reports. 3. Faculty and staff served reflect structured programs and events and not daily interactions, phone calls or general correspondence.
OASIS 2007-08 Assessment Plan
Appendix 4: Diversity Initiatives and Elements Staff Selection OASIS continues to demonstrate significant commitment to hiring a diverse staff. Student and staff diversity experiences add value to our unit. Coordinator of OASIS Ambassador Program (Mindy Sopher) used various recruitment venues to ensure that the candidate pool reflected the university student population as a whole. Announcements student and staff positions were placed on Multicultural Student Affairs’ list server. The Director of MSA assisted with the communication across campus to ensure candidates reflected diverse interests and experiences.
Staff Training and Development Academic Adviser (Mindy Sopher) received her training credentials to serve as a facilitator for Study Circles on Race and Race Relations for the Office for Equal Opportunity in Fall 2007. All OASIS Student Ambassadors and Pack Promise Peer Mentors completed their online harassment prevention and response online training through the Office for Equal Opportunity in Fall 2007. All OASIS student workers and volunteers are required to complete this training as part of their internship and volunteer experience. Assistant Director (Erin Robinson) attended Project SAFE training in Spring 2008. This training pays specific attention to the issues and concerns of gay, lesbian, bisexual and transgendered (GLBT) students, faculty, and staff. Assistant Director (Erin Robinson) and Director (Roxanna McGraw) participated in an adviser development workshop - Advising Students with Disabilities in Spring 2008 to gain better understanding of providing reasonable accommodations for students within the context of the advising relationship. Director (Roxanna McGraw) serves on the Advising Military Students and Dependents Interest Group (NACADA). The goal of this interest group is to advance the body of knowledge pertaining to the military students by fostering discussions and sharing information as well as becoming advocates on our campus for military student issues.
Program and Events Pre Law Adviser (Mary A. Tetro) invited faculty, staff and students from local historically black institutions to participate in the Inter-Institutional Law Fair at NC State University. She worked directly with the Council on Legal Education Opportunity (CLEO) to coordinate the attendance of processionals and students. OASIS representatives participated in the Freshman Honors Convocation provided by Multicultural Student Affairs which recognizes African American first year students who have received a 3.0 or better grade point average at the end of their first semester. Pre Law Adviser (Mary A. Tetro) is serving as the NC State University representative to the assist with the 2008 Council on Legal Education Opportunity (CLEO) Sophomore Summer Institute. This 4 week residential program aims at bringing diverse racial, ethnic, socio-economic and
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Office of Advising Support, Information and Services Undergraduate Academic Programs, NC State University
OASIS 2007-08 Assessment Plan
geographical backgrounds to provide students with the training necessary to successfully prepare and navigate the road to law school. NC State will sponsor four highly motivated sophomore students to participate. OASIS coordinated non-financial elements of Pack Promise program. This includes providing Academic Coaches for Pack Promise Scholars selected by college liaisons for additional support. OASIS coordinated the volunteer efforts of faculty, staff, and graduate students across academic and student affairs to become academic coaches.
Technology The student advising knowledgebase system (Ask the Pack) provides a diverse population the ability to communicate with our staff and obtain effective and efficient advising. This includes international students, governmental personnel and individuals serving in the military. The adviser knowledgebase system (Ask the Pack) provides a diverse population of campus advisers the ability to communicate with our staff in support of them in their advising efforts.
Volunteering Director (Roxanna McGraw) served on a panel at Meredith College to discuss academic issues and cultural considerations for faculty advisers who work with Asian American female college students. Pre Law Services and Adviser (Mary A. Tetro) worked with Pre Law Students’ Association (PLSA) and the Clothes Closet of the First Baptist Church, a group that serves the homeless and the poor of Raleigh, Wake County and the surrounding areas through both the donation and the giving away of clothing to this group, to coordinate volunteers. Students both served as the background support sorting clothes but more importantly this year served as Bilingual Spanish translators for the clients in the fall semester.
Contribution to the University Community Director (Roxanna McGraw) is trained as a facilitator of the Study Circles II on Race and Race Relations sponsored by the Office for Equal Opportunity. She co-facilitator for the Study Circles on Race and Race Relations II, winter 2008 session. Assistant Director (Erin Robinson) assisted with the facilitation of a National Coalition Building Institute (NCBI) workshop for the course Multicultural Social Work (SW312) in Spring 2008. Assistant Director (Erin Robinson) assisted with the facilitation of a one-day National Coalition Building Institute (NCBI) workshop on Building Bridges: Strengthening Leadership for Diverse Communities for faculty and staff in Spring 2008. Director (Roxanna McGraw) served on a panel at NC State’s All Circles meeting to discuss “what it means to be hapa”. Panelists from NC State and Meredith College discussed how this once derogatory label for Hawaiians has now been embraced as a term of pride in many whose mixed racial heritage includes Asian or Pacific Islander.
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OASIS 2007-08 Assessment Plan
Assistant Director (Erin Robinson) serves on the Universal Design for learning working group. This group focuses on improving access to all students and staff – physical accessibility to campus space, cultural sensitivity when developing classroom materials, awareness and accommodation for diverse learning styles etc.
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