Student Satisfaction Survey 2007 by againstcavs

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									Student Satisfaction Survey

           2007
• Administered to 210 randomly selected lecture & lab courses,
  including courses from all campuses and all levels (response
  rate = 90%)

• A total of 3,644 surveys were completed

• The gender of the respondents was representative of the
  spring 2007 enrollment. Hispanic respondents were slightly
  over-represented and black respondents were slightly under-
  represented.

• Students on the partner campuses were over-sampled.
  Students attending the Boca Raton Campus were slightly
  under-represented in the sample. Juniors and graduate
  students were over-represented.

• Financial aid recipients were under-represented in the
  sample.
       How would you rate your overall experience at FAU?

100%

90%

80%

70%
                                                 Very positive
60%
                                                 Somewhat positive
50%                                              Neither positive nor negative
                                                 Somewhat disappointing
40%
                                                 Very disappointing
30%

20%

10%

 0%

        Lower         Upper        Graduate
       Division      Division
                 How would you rate your overall experience at FAU?


100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
  0%
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                                                                                                   Very positive
         Bi




                                                                                                   Somewhat positive
                                                                                                   Neither positive nor negative
                                                                                                   Somewhat disappointing
                                                                                                   Very disappointing
         How would you rate your overall experience at FAU?

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

 0%
       Boca Raton    Davie    Ft. Lauderdale Port St. Lucie         Jupiter
                                                       Very Positive
                                                       Somewhat Positive
                                                       Neither positive nor negative
                                                       Somewhat disappointing
                                                       Very disappointing
          Was FAU your first choice? (by current level)
                  Percent responding "yes"

     Freshman &
                                        47%
     Sophomores


 Juniors & Senior
                                          52%
     (native)


 Juniors & Senior
                                                    66%
  (CC Transfer)



Graduate Students                                         74%


                    0%   20%      40%         60%         80%   100%
         What factors were important in your decision to
                          attend FAU?

           Location                                                        82%

 Academic programs                                 42%

           Low cost                              36%

         Reputation                   20%

       Financial aid                 16%

                Size                12%

           Facilities         7%

Only school admitted         2%

                        0%    10%    20%   30%   40%   50%   60%   70%   80%   90% 100%
Which students report the most positive
          FAU experience?

• Those who chose FAU for its reputation for quality, and for
  academic programs.
• Those for whom FAU was first choice of institution.
• Graduate students
• Students in Business and Education
• Those who attend the Jupiter and Treasure Coast campus
• Hispanic students
          Do you intend to transfer to get your degree?

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

 0%

       Freshman       Sophomore               Junior        Senior

                       No   Probably Not   Possibly   Yes
Have you been a Stopout?



      16%




            84%




       No   Yes
                                           Why did you stop out?

50%




40%




30%

           23%
                            20%             20%
20%

                                                          14%


10%                                                                       9%
                                                                                         7%          6%



0%
           Job             Family         Financial   Other reasons Couldn't get the   Academic     Health
      responsibilities responsibilities   concerns                     classes I       probation   problems
                                                                       needed
                      Number of hours employed per week



    Graduate




Upper division




Lower division



                 0%    10%   20%   30%     40%     50%     60%   70%     80%   90%   100%

                                    None    1-20   21-39    40 or more
             Percent of students who are first generation college
              attendees (neither parent graduated from college)

100%


80%

60%
                                                               50%
                                 45%            43%
                 39%     37%                                                 36%           35%          39%
40%
         27%                                            29%          30%                         30%
                                        26%
20%                                                                                  15%


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                                                      2005       2007
What is the primary language spoken in your home?



                  16.5%




                            83.6%




                  English     Other
      Primary Language Spoken in Students’ Homes

        Spanish                          50%

         Creole              15%

     Portuguese         6%

        French         4%

       Russian         4%

       Chinese         3%

     Cantonese     2%

        German     2%

Other Languages              15%

                  0%         20%   40%     60%   80%   100%
  Student Satisfaction with


      AVAILABILITY

of FAU Programs and Services
                                            Availability of:

  Faculty in your degree program

 Courses in your degree program

                  Library services

            Computer technology

               Campus bookstore

                   Places to study

               Advising by faculty

Advising in college advising office

                    Food services

      Freshman advising services

                   Health services

                                      0%   10%   20%    30%    40%    50%     60%   70%   80%    90% 100%

                                            Excellent   Good   Fair    Poor    Unaware or did not use
                                    Availability of: (cont'd)

            Distance learning courses

 Recreational and intramural programs

                     Tutoring services

         Career development services

         Student employment services

                  On-campus housing

Counseling and Psychological Services

         International student services

            Disabled student services

                         Ombudsman

                                          0%   10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

                                               Excellent   Good   Fair   Poor   Unaware or did not use
                 Availability of courses in your degree program
                                  (undergraduate)

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

    0%
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                                                                                          Poor
                    Availability of courses in your degree program
                                       (graduate)

100%
    90%
    80%
    70%
    60%
    50%
    40%
    30%
    20%
    10%
    0%




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                                                                                                     Poor
            Availability of courses in your degree program
                             (upper division)


  Boca Raton


        Davie


Ft. Lauderdale


Port St. Lucie


      Jupiter


                 0%   10%   20%   30%   40%     50%    60%     70%   80%   90%   100%

                                    Excellent   Good   Fair   Poor
            Availability of courses in your degree program
                               (graduate)


  Boca Raton


        Davie


Ft. Lauderdale


Port St. Lucie


       Jupiter


                 0%   10%   20%   30%    40%    50%    60%    70%    80%   90%   100%

                                    Excellent   Good   Fair   Poor
             Availability of advising in college advising office
                               (undergraduate)

Arts & Letters

    Business

   Education

 Engineering

      Honors

      Nursing

      Science

      CAUPA

                 0%   10%   20%     30%       40%    50%    60%     70%     80%   90%   100%

                                  Excellent   Good   Fair   Poor   Did not use
                            Availability of faculty advising
                                   (undergraduate)

Arts & Letters

    Business

   Education

 Engineering

      Honors

      Nursing

      Science

      CAUPA

                 0%   10%     20%     30%       40%    50%    60%     70%     80%   90%   100%

                                    Excellent   Good   Fair   Poor   Did not use
                        Availability of faculty advising
                               (undergraduate)


  Boca Raton


        Davie


Ft. Lauderdale


Port St. Lucie


       Jupiter


                 0%   10%   20%      30%      40%    50%    60%    70%      80%   90%   100%

                                  Excellent   Good   Fair   Poor   Did not use
                       Availability of library services


  Boca Raton



        Davie



Ft. Lauderdale



Port St. Lucie



       Jupiter


                 0%   10%   20%      30%      40%    50%    60%    70%     80%   90%   100%

                                  Excellent   Good   Fair   Poor   Did not use
                      Availability of computer technology


  Boca Raton



        Davie



Ft. Lauderdale



Port St. Lucie



       Jupiter


                 0%    10%   20%      30%      40%    50%    60%    70%     80%   90%   100%

                                   Excellent   Good   Fair   Poor   Did not use
                       Availability of food services


  Boca Raton



        Davie



Ft. Lauderdale



Port St. Lucie



       Jupiter


                 0%   10%   20%   30%     40%    50%    60%    70%    80%    90%   100%

                              Excellent   Good   Fair   Poor   Did not use
  Student Satisfaction with


         QUALITY

of FAU Programs and Services
                                               Quality of:

               Library services

Courses in your degree program

 Faculty in your degree program

          Computer technology

                Places to study

             Advising by faculty

               Health services

            Campus bookstore

  Career development services

     Distance learning courses

                                   0%   10%   20%   30%   40%    50%   60%    70%    80%   90%   100%

                                                    Excellent   Good   Fair   Poor
                                    Quality of: (cont'd)

   Advising in college advising office

Recreational and intramural programs

       Student employment services

Counseling and psycholigcal services

                On-campus housing

           Disabled student services

                    Tutoring services

         Freshman advising services

        International student services

                       Food services

                        Ombudsman

                                         0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100
                                                                                 %
                                                   Excellent   Good   Fair   Poor
                 Quality of courses in your degree program
                              (undergraduate)

Arts & Letters

    Business

   Education

 Engineering

      Honors

      Nursing

      Science

      CAUPA

                 0%   10%   20%   30%   40%     50%    60%     70%   80%   90%   100%

                                    Excellent   Good   Fair   Poor
                Quality of courses in your degree program
                                (graduate)

      Arts & Letters

Biomedical Sciences

          Business

         Education

       Engineering

           Nursing

           Science

            CAUPA

                       0%   10%   20%   30%   40%     50%    60%     70%   80%   90%   100%

                                          Excellent   Good   Fair   Poor
                  Quality of faculty in your degree program
                               (undergraduate)

Arts & Letters

    Business

   Education

 Engineering

      Honors

      Nursing

      Science

      CAUPA

                 0%   10%   20%   30%    40%    50%    60%    70%    80%   90%   100%

                                    Excellent   Good   Fair   Poor
              Quality of faculty in your degree program
                               (graduate)


      Arts & Letters

Biomedical Sciences

          Business

         Education

        Engineering

            Nursing

            Science

            CAUPA

                       0%   10%   20%   30%   40%    50%    60%    70%    80%   90%   100%

                                         Excellent   Good   Fair   Poor
           Quality of advising in your college advising office
                            (undergraduate)

Arts & Letters

    Business

   Education

 Engineering

      Honors

      Nursing

      Science

      CAUPA

                 0%   10%   20%   30%   40%     50%    60%     70%   80%   90%   100%

                                    Excellent   Good   Fair   Poor
                        Quality of advising by faculty
                               (undergraduate)

Arts & Letters

    Business

   Education

 Engineering

      Honors

      Nursing

      Science

      CAUPA

                 0%   10%   20%   30%   40%     50%    60%    70%    80%   90%   100%

                                    Excellent   Good   Fair   Poor
                            Quality of food services


  Boca Raton



        Davie



Ft. Lauderdale



Port St. Lucie



       Jupiter


                 0%   10%   20%   30%   40%     50%    60%    70%    80%   90%   100%

                                    Excellent   Good   Fair   Poor
                            Quality of computer technology


  Boca Raton



        Davie



Ft. Lauderdale



Port St. Lucie



       Jupiter


                 0%   10%     20%   30%   40%     50%    60%     70%   80%   90%   100%

                                      Excellent   Good   Fair   Poor
       SATISFACTION

with FAU Programs and Services
                                        Satisfaction with:

             Class size

  Application/admission
         process

     Process for paying
       tuition and fees

 FAU information on the
          web

       Web registration

   Feeling of safety and
         security

Faculty concern for you


    Helpfulness of staff


                           0%    10%    20%    30%     40%     50%     60%       70%    80%     90%   100%

                Very satisfied    Satisfied   Dissatisfied   Very dissatisfied    Did not use
                                  Satisfaction with: (cont'd)

  In-person registration
       procedures


Involvement on campus


    Financial aid award
         process

     Social and cultural
         activities


        Campus media


   Student government


                Parking


                           0%    10%    20%    30%     40%     50%     60%       70%   80%      90%   100%

                Very satisfied    Satisfied   Dissatisfied   Very dissatisfied    Did not use
                            Satisfaction with class size

Arts & Letters

    Business

   Education

 Engineering

      Honors

      Nursing

      Science

      CAUPA

                 0%   10%    20%      30%     40%        50%    60%      70%    80%      90%   100%

                            Very satisfied   Satisfied    Dissatisfied   Very dissatisfied
                      Satisfaction with faculty concern
                               (undergraduate)

Arts & Letters

    Business

   Education

Engineeering

      Honors

      Nursing

      Science

      CAUPA

                 0%   10%     20%     30%     40%        50%    60%      70%     80%         90%   100%

                            Very satisfied   Satisfied    Dissatisfied   Very dissatisfied
             Satisfaction with feeling of safety and security


  Boca Raton



        Davie



Ft. Lauderdale



Port St. Lucie



       Jupiter


                 0%   10%    20%      30%     40%        50%    60%      70%      80%        90%   100%

                            Very satisfied   Satisfied    Dissatisfied   Very dissatisfied
                      Satisfaction with helpfulness of staff


  Boca Raton



        Davie



Ft. Lauderdale



Port St. Lucie



       Jupiter


                 0%    10%    20%     30%     40%         50%   60%       70%    80%      90%   100%

                             Very satisfied   Satisfied    Dissatisfied   Very dissatisfied
                            Satisfaction with parking


  Boca Raton



        Davie



Ft. Lauderdale



Port St. Lucie



       Jupiter


                 0%   10%    20%      30%     40%        50%   60%       70%    80%      90%   100%

                            Very satisfied   Satisfied    Dissatisfied   Very dissatisfied
Trends in Student Satisfaction:

         1998 - 2007
              What factors were important in your
                   decision to attend FAU?

100%

90%

80%
                                           Low cost
70%                                        Location
                                           Reputation
60%
                                           Size
50%
                                           Academic Programs
40%                                        Facilities (added in 2007)
                                           Scholarship/ Financial Aid
30%
                                           Only school Admitted
20%

10%

 0%
       1998    2001   2003   2005   2007
              Was FAU your First Choice (Freshman Only)

100%

90%

80%
       52%              49%              49%              51%
70%

60%

                                                                 No
50%
                                                                 Yes
40%

30%
       48%              51%              51%              49%
20%

10%

 0%

       2001             2003            2005              2007
              Do you intend to transfer to get your degree?
                   (Lower Division Undergraduates)
100%

       19%             20%             20%            16%
90%

80%

70%                                                   32%
       29%             28%             30%
60%                                                           Yes
                                                              Possibly
50%                                                           Probably Not
       20%             21%             19%            20%     No
40%

30%

20%
       32%             31%             32%            32%
10%

 0%

       2001            2003           2005           2007
             Number of hours employed per week


100%

90%    21%
                 27%     25%    26%     26%
80%

70%
                                                 40 or more
       32%               25%            25%
60%              26%            27%              21-39
50%                                              1-20
                                                 None
40%
       24%               29%    26%     29%
                 28%
30%

20%

10%    23%       19%     21%    21%     20%

 0%

       1998      2001   2003    2005   2007
           Availability               2003 to 2005   2005 to 2007
Library services                           +              -
Instructors in your degree program         0              0
Places to study                            +              -
Advising by faculty                        +              0
Student health services                    +              0
Courses in your degree program             0              -
Advising in college advising office        +              0
Career development Center services         +             +
Student employment services                0             +
Distance learning courses                  +              0
Campus bookstore                           0             +
On-campus housing                         ++              0
Freshman advising services                 +              0
Tutoring Services                          0             +
Food services                              0             +
 Availability of Courses in
  your Degree Program               2005 to 2007

                              Undergraduate   Graduate

Arts and Letters                    -              ++
Business                            -              -
Education                           0              0
Engineering                         0              0

Honors College                      0          not rated

Nursing                             0              0

Science                             -              0

CAUPA                               -              0
  Availability of Faculty in
   your Degree Program               2005 to 2007

                               Undergraduate   Graduate

Arts and Letters                     -              ++
Business                             0              0
Education                            0              0
Engineering                          0              0
Honors College                       0          not rated

Nursing                              -              ++
Science                              -              0

CAUPA                                -              0
              Quality                 2003 to 2005   2005 to 2007
Library services                           +              0
Faculty in your degree program             0              0
Courses in your degree program             0              0
Places to study                            +              0
Advising by faculty                        +              0
Student health services                    +              0
Advising in college advising office        +              0
Distance learning courses                 ++              0
Campus bookstore                           0             +
Career development Center services        ++             ++
On-campus housing                         ++              0
Student employment services                0              0
Freshman advising services                 +              0
Tutoring Services                          0              0
Food services                              +              0
 Quality of Courses in your
       Degree Program               2005 to 2007

                              Undergraduate   Graduate

Arts and Letters                    -              ++
Business                            0              0
Education                           0              0
Engineering                         0              0

Honors College                     ++          not rated

Nursing                             -              0

Science                             -              0

CAUPA                               -              0
 Quality of Faculty in your
      Degree Program                2005 to 2007

                              Undergraduate   Graduate

Arts and Letters                    0              ++
Business                            0              0

Education                          ++              0
Engineering                         0              0

Honors College                     ++         Not Rated
Nursing                             0              0
Science                             0              0

CAUPA                               -              0
              Satisfaction                  2003 to 2005       2005 to 2007

Application/ admission process                    +                 0
In- person registration procedures                +                 0

Web registration                           Not rated in 2003        -
FAU information on the web                        +                 -
Class size                                        +                 0
Faculty concern with student progress &
success                                           0                 0
Helpfulness of campus non-teaching staff          +                 0
Sponsored social and cultural events              +                 0
Student government                                0                 0
Campus Media                                      0                 0

Feeling of safety and security on campus          0                 -
Opportunity for involvement on campus             0                 -
Student Satisfaction Survey
    Student Comments
          2007
• There was only one open-ended question on
  this year‟s survey. It asked students to add
  comments or concerns on any aspect of their
  FAU experience. 38% of students wrote
  comments (N=1,370)

• In addition three questions on this year‟s survey
  gave students the opportunity to write an answer
  different from bubble-in choices.
        Question 4. What factors were important in your
                    decision to attend FAU?

    Bubble-In choices: Low cost, Location, Reputation, Size, Academic programs,
             Facilities, Received FAU scholarship, Only school admitted

255 students chose “other” and specified additional information

                             Typical responses
•    “Accelerated nursing program”

•    “Close to home/ family”

•    “Had no other option”

•    “I was impressed by previous conferences and workshops I attended here”

•    “Only school I could get a job and still go to school”
      Question 6. Do you intend to transfer to another
           institution to complete your degree?

Bubble-In choices: No, Probably not, Possibly, Yes (if so why?)

128 students chose „Yes (if so, why?)‟

                          Typical responses
•“Because I was not accepted into the nursing program”

•“Dislike my program and don’t like this town”

•“FAU does not offer the program I am interested in”

•“Not enough courses offered to finish degree”

•“Student life does not adequately fulfill my needs”
   Question 7. A ‘stopout’ is a student who doesn’t enroll
  for a fall or spring semester but later returns. Have you
                     ever been a ‘stopout’?
 Bubble-in choices: Yes, No
 Question 8: If so, why did you „stopout‟?

 96 students gave reason of „stopout‟
                         Typical responses
•Accident”

•“Couldn’t decide on a major”

•“Had a baby”

•“Hurricanes”

•“Personal reasons”

•“I wanted to travel”
  Question 19. Add any other comments or concerns,
  especially if you are dissatisfied with any aspect of
                  your FAU experience.

1,370 surveys out of 3,644 had written responses to this question.


                 Top 10 categories for responses

                 1. Scheduling/ Availability
                 2. Parking
                 3. Faculty
                 4. Academic related issues
                 5. Advising
                 6. Food Services
                 7. Condition of buildings/ campus
                 8. Administration/ Staff
                 9. Bookstore
                 10. Campus life issues
                 Add any other comments or concerns, especially if you are
                   dissatisfied with any aspect of your FAU experience.
                                          (N=1370)

              Scheduling/ Availability

                              Parking

                              Faculty

            Academic related issues

                             Advising

                      Food Services

Physical Plant/ condition of buildings

                 Adminstration/ Staff

                           Bookstore

                  Campus life issues

                                         0%   2%   4%   6%   8%   10%   12%   14%   16%   18%   20%
                                     Scheduling/ Availability Comments
                                                 (N=242)

 Degree specific; Request more courses in degree program                                       26%

  Conflicts with university class schedule; negatively affected
                      registration process                                                    23%

     Classes not offered enough; want more classes offered                               19%

        Request more classes offered at northern campuses                               16%

                       Want more evening and night courses                        12%

        Request more classes offered at Broward campuses                          11%

                                Request more online courses                      10%

                        Working student; scheduling conflicts                8%
Close to graduation and find it challenging to locate available
                           courses                                          6%

                                           Cancelled classes           1%

                                                                  0%        10%         20%     30%   40%   50%
                         Scheduling/ Availability Comments

            Students who requested more courses in their degree program (N=64)


 Science                                                                         39%

Business                                             23%

Education                                 16%

  CAUPA                     9%

   A&L                    8%

 Nursing          3%

  Honors         2%

            0%     5%      10%      15%      20%      25%     30%      35%       40%   45%
                             Typical Comments

                      Scheduling/ Availability

•   “Classes were available at conflicting times or not enough”

•   “I would like to see more courses listed in the catalog actually offered
    especially for my major; if not, a projected schedule for when they will be
    offered. Additionally, more information on career paths with each major.”

•   “ Please increase the number of open positions for the distance learning
    courses. There are a lot of people working, and they need flexibility”

•   “In my program, classes are only offered once a year and only one time slot”

•   “I'm getting to the end of my degree and it is very hard to find the classes I
    need to graduate”
                     Parking Comments
                          Summary

• The majority of parking complaints were short general statements
  that described students dissatisfaction with the lack of available
  parking.

• The vast majority of parking complaints came from commuter
  students who primarily attended the Boca Raton campus.

• Many students complained about high parking fees.

• Students who specified the on campus location for parking
  dissatisfaction were most frequently students who attend the Ft.
  Lauderdale campus and students who park in Lot 9 and Lot 6 on the
  Boca Raton campus.
                          Typical Comments

                               Parking
• “Parking is too expensive for what it is”

• “Need to put more adequate parking”

• “Need 30 minutes just to find a parking spot”

• “Please increase parking space. It's always a major problem. You
  spend hours seeking a parking space.”

• “I am very dissatisfied with student parking. There is never parking
  when needed in certain areas such as north end of the breezeway
  by the Education building. It is frustrating to have to get to class late
  because of it. It seems like student population grows but parking
  doesn’t. Expanding parking lots is necessary”
                                                     Faculty Comments
                                                          (N=148)

                                             Complimentary remarks                                              21%

              Student problem with specific faculty member (named)                                         20%

Feeling that faculty member(s) doesn't care about student(s) success                                14%

                             Request higher quality faculty members                               12%

                                                   Language barriers                        9%

                           Request more faculty members (quantity)                     7%

                                           Dislike faculty procedures                  7%

         Student problem with faculty in specific department (named)              4%

                                   Student(s) insulted by professors              4%

                   Dissatisfied with faculty who don't use Blackboard        1%

                                                                        0%        5%        10%     15%   20%         25%
                          Typical Comments

                                   Faculty

•   “Very happy with my professors.”

•   “The professors are excellent, always attentive and available.”

•   “Not enough choice in professors for a class. Some students don't get along
    with [omitted faculty], for example. But he is the only professor for a
    required course.”

•   “Teachers need to be more concerned with students grades and be willing
    to help those who work hard but grades may not reflect that.”

•   “Unavailability of professors, long time to respond to queries”
              Academic Related Comments
                       Summary



•   The majority of academic related complaints described specific
    degree programs and procedures within those programs that
    students were dissatisfied with.

• Many students complained about specific courses and provided the
  name of the course that caused their dissatisfaction.

• Working students most frequently complained that classes were too
  difficult or too much work was given.
                                     Academic Related Comments
                                              (N=116)


Problem with departmental procedures/ Degree program                                          43%


                         Problem with class instruction              8%


                            Problem with specific class              8%


   Classes are to difficult/ Too many assignments given         6%


                               Complimentary remarks            5%


                              Relevancy of coursework           5%

                                                          0%   5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
                    Advising Comments
                         Summary
•   The majority of advising complaints were general comments
    describing dissatisfaction with the advising process.

• Many students complained that advisors were not reactive to
  complaints that were brought to the advisor‟s attention.

• Many students provided the name of the advisor for whom they were
  dissatisfied with.

• Working students most frequently complained that they had a
  difficult time scheduling appointments with their advisor.
                          Typical Comments

                               Advising
• “Advisors should be more helpful, provide students with information
  and should not discourage students.”

• “Need better advising – let students know prerequisites.”

• “I've been to different advising offices and each time the information
  given is different. Very confusing and frustrating.”

• “Several student’s expressed concern with the 2007 summer
  schedule to [omitted advisor] and our complaints went virtually
  unheard.”

• “I get the impression that once you are a student it is up to you to find
  out what you need and then advise yourself.”
                  Other categories used:
                   (in descending order of frequency)

•   General/ Other                      •   Field experiences/ internships
•   Technology issues                   •   Student government
•   Communications issues               •   Distance Learning
•   Financial/ Cost related             •   Student Services
    complaints                          •   Commuter student issues
•   Financial Aid/ Scholarships         •   Non-traditional student issues
•   OASIS                               •   Feeling of belonging/
•   Library                                 interaction
•   Registrar/ registration             •   Test related (SAT, CLAST,
•   Housing                                 FTCE)
•   Admissions/ admission               •   Athletic related
    process                             •   Traditional student issues
•   Security/ safety issues             •   Controller/ payment process
•   Complimentary remarks               •   Transportation
•   Multi-campus issues
                              Typical Comments

    Complimentary Remarks on FAU Experience

•   “FAU has improved significantly with its facilities and availability of
    resources, that I have great things to say about it.”

•   “Florida Atlantic University has improved significantly. I like the cafeterias.
    The counseling center helped me overcome the death of my aunt.”

•   “My experience has been wonderful. Almost all of my professors have been
    either good or excellent.”

•   “FAU was very fun. It' s like a home away from home. I am graduating next
    summer and I finished a 4 year program in 3 years. I wish I could stay longer
    and experience more of this good FAU life.”

•   “FAU honors college is amazing!”

								
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