QAL101 – Quality Assurance
Georgia Laudenslager, Assistant Professor, Librarian, Reference and Outreach
Instructor: Scott Neuhard
Use the Library Catalog to browse the following words and phrases as subjects:
Computer integrated manufacturing systems New products - Management Quality assurance - Standards
Industrial engineering Plant maintenance - Quality control Quality control
Industrial management Product management Quality control - Management
Inventory control Production management - Evaluation Quality control - Production management
ISO 9000 Series Standards Production management - Quality control Quality control - Standards
Management information systems Production management - Statistical methods Quality control - Statistical methods
Manufacturers - Quality control Production management - Technological innovations Reengineering management
Manufacturing - Industries - Management Quality assurance Total productive maintenance
Manufacturing industries - Technological innovations Quality assurance - Management Total quality management
Achievement motivation Job satisfaction Personnel management
Employee motivation Motivation Psychology - Industrial
Goal setting in personnel management Motivation - Psychology Quality of work life
Incentives in industry
Use any of the following databases to identify magazine and journal articles:
ABI Inform Research is a scholarly business database containing information
on advertising, economics, human resources, finance, marketing, computers,
and more. Access information on over 60,000 companies.
Business and Management Practices is a database on the practical aspects
and approaches to business management. Contains online articles about
the practical aspects of business management. Provides real-world know-how that
focuses on how organizations make and implement decisions, develop and launch new
strategies, and plan for change. Includes case studies and how-to articles. Searches for
business concepts, industries, and specific departments within an organization.
JSTOR is a not–for–profit organization dedicated to helping the scholarly
community discover, use, and build upon a wide range of intellectual
content in a trusted digital archive. Searches can be limited to broad
subject areas, such as business and sociology. Contents range from the first
issue published up to 1-5 years prior to the current year.
Academic provides searchable access to a comprehensive spectrum of
full-text information selected to meet academic research needs.
Includes national and regional newspapers, business news journals, and industry and
PsycINFO is an electronic database providing abstracts and citations to the
scholarly literature in the psychological, social, behavioral, and health
sciences. The database includes material of relevance to psychologists and professionals
in related fields such as psychiatry, management, business, education, social science,
neuroscience, law, medicine, and social work. Updated weekly, with coverage beginning
Other Library Databases
Business and Industry contains important facts, figures and key events for
international public and private companies, industries, products, and
markets for manufacturing and service industries. It covers all the primary business
information sources--from leading trade magazines, newsletters, and the general
business press to international business dailies.
Mergent Online is a global database of corporate
information. Data is available for 10,000 U.S. public
companies, including SEC filings. Also included are
historical and current company annual reports.
The ReferenceUSA database contains detailed
information on more than 14 million U.S. businesses,
210 million U.S. residents, 855,000 U.S. health care
providers, 1.5 million Canadian businesses, and 12
million Canadian households.
STAT-USA/Internet is an extensive collection of U.S. economic and
finance data, international trade statistics, and market research reports.
It is divided into two main areas: State of the Nation and GLOBUS &
NTDB. State of the Nation allows you to track the direction of the U.S.
economy with over 4,000 current statistical releases and reports.
GLOBUS & NTDB is an expansive database of country and market research reports.
Quality Assurance Web Sites
Opening its doors in 1977, APQC (then named the American Productivity
Center) was backed by a powerhouse board of directors, including
executives from Fortune 1000 companies, union leaders and former government
officials. Since that time APQC has made great strides in fulfilling its mission of
increasing productivity in organizations worldwide by leveraging best practices and
“The American Society for Quality (ASQ) is the world's leading authority on
quality. With more than 100,000 individual and organizational members,
this professional association advances learning, quality improvement, and
knowledge exchange to improve business results, and to create better
workplaces and communities worldwide.”
Baldridge National Quality Program (BNQP) is the quality award program of the U.S.
government’s National Institute of Standards and Technology (NIST), which recognizes
U.S. organizations for their achievements in quality and performance and to raise
awareness about the importance of quality and performance excellence as a
The Best Manufacturing Practices (BMP) Program was created in 1985 to
help businesses identify, research, and promote exceptional
manufacturing practices, methods, and procedures. Its objective is to
empower defense and commercial customers to operate at a higher level of efficiency
The Business Excellence Australia (BEN Australia) is your
connection to government initiatives, training resources and
corporate events throughout Australia. BEN Australia plays a
key role in increasing the competitiveness of Australian companies, and offers a
comprehensive directory for quality management, best practice and business
improvement consultancies for the corporate and government sector.
The only trade association for the instrumentation and automation
industry in Canada, the Canadian Process Control Association
promotes the industry and its members to customers, academia and
public bodies; provides a forum to exchange technical, industry and
regulatory information; develops industry statistics; and, encourages professional and
ethical behavior and quality standards among its members.
Center for Operational Excellence
Located at the Fisher School of Business at Ohio State University, the COE is a unique
partnership of business leaders and educators who share a common ideal of achieving
competitive advantage and excellence in operations management through education,
research and networking.
The Center for Quality and Productivity Improvement, established in 1985, is a joint
venture by the University of Wisconsin-Madison’s College of Engineering, Graduate
School of Business, and the Department of Statistics.
The Chartered Quality Institute is the chartered body for quality
management professionals. Established in 1919 and formerly the
Institute of Quality Assurance, we gained a Royal Charter in 2006,
and became the CQI shortly afterwards in January 2007. The CQI
exists to benefit the public by advancing education in, knowledge of and the practice of
quality in industry, commerce, the public sector and the voluntary sectors. In short, the
CQI exists to help make business better.
Deming Electronic Network Web Site
This Web site provides more than 1,000 files, programs, papers, and essays relating to
Deming. There is also a discussion list.
The European Foundation for Quality Management promotes
quality improvement throughout European companies and
The European Organization for Quality, based in Switzerland,
fosters the exchange of information about best practices and
This site provides detailed information on the
International Organization for Standardization (ISO)
and ISO standards.
The Japanese Union of Scientists and Engineers (JUSE) “was
established in May 1946 and authorized as the foundation
of a juridical body by the Science and Technology Agency
(reformed Ministry of Education, Culture, Sports, Science and Technology) of Japanese
Government. The objective of JUSE is to promote systematic studies needed for the
advancement of science and technology, whereupon to contribute to the development
of culture and industry.”
The Juran Institute specializes in Six Sigma, consulting, and
training to help organizations achieve process improvement
and cost reduction meeting customer quality requirements.
Since its founding in 1990, the National Committee for Quality Assurance
(NCQA) “has been a central figure in driving improvement throughout
the health care system, helping to elevate the issue of health care quality
to the top of the national agenda…NCQA’s programs and services reflect a
straightforward formula for improvement: Measure. Analyze. Improve. Repeat. NCQA
makes this process possible in health care by developing quality standards and
performance measures for a broad range of health care entities. These measures and
standards are the tools that organizations and individuals can use to identify
opportunities for improvement.”
Founded in 1901, the National Institute of Standards and
Technology (NIST) “is a non-regulatory federal agency within
the U.S. Department of Commerce. NIST's mission is to
promote U.S. innovation and industrial competitiveness by
advancing measurement science, standards, and technology in ways that enhance
economic security and improve our quality of life.”
Penn State University Office of Planning and Institutional Assessment
“The Office of Planning and Institutional Assessment facilitates the University's planning,
improvement and assessment initiatives. The Office uses organizational change tools to
help departments and units develop strategic plans, improve key processes, assess
institutional needs, and develop collaborative team environments.”
Philip Crosby and Associates
Web site of a noted quality management consulting
Quality Digest is an online magazine covering all aspects of quality
management, including TQM, benchmarking and ISO 9000 and 14000.
The Quality Portal
This mega site links to all these topical areas relating to quality: a glossary of terms,
awards, forms, job postings, study programs, discussion lists, magazines, Web sites,
organizations, books, virtual reference sources, software, quality tools, and vendors.
SAI Global Limited is one of the world’s leading business
publishing, training and assurance organisations with offices in
Australia, New Zealand, the United States and across Asia.
Through its extensive network of auditors, experts and training professionals SAI Global
works with organisations to help them build better businesses.
The Society of Quality Assurance is a professional
membership organization dedicated to providing a
forum for information exchange and utilization of
knowledge in research and regulatory quality assurance, promoting the profession
through leadership and effective professional relationships, enhancing knowledge of
regulatory and quality assurance concerns that impact research, and fostering the
highest professional standards leading to growth, development and recognition of the
quality assurance profession worldwide.
The U.S. Bureau of Labor Statistics is the
principal fact-finding agency for the Federal
Government in the broad field of labor economics and statistics.
The W. Edwards Deming Institute is a non-profit
organization that was founded in 1993 by noted
consultant Dr. W. Edwards Deming. This site features the institute's areas of focus, a
biography of Deming, an overview of his teachings and a list of his publications.
Web Sites for Motivation
Employee Motivation: Theory and Practice
Employee Motivation, Recognition, Rewards, Retention
Human Resources Management: Motivation
Motivation 123: Motivation for Your Happiness and Success
Understanding Employee Motivation is an article from the
June 1998 issue of the Journal of Extension.
Articles on Motivating Employees from Workforce Management. Free
registration is required.
Questions or comments
Reference Service Hours and Contact Information
Monday—Thursday: 9 a.m.—10 p.m.
Friday: 9 a.m.—4 p.m.
Sunday: 4 p.m.—10 p.m.
Phone (570) 320-2409
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Last updated 05/2009