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Computer Hardware Legal Cases

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					Field Services Technician______________________
                                                            >>>>>> Does customer have SLA or ESA with I.T.? YES OR NO
                                          Hardware/Computer Diagnostic & Repair Agreement
                                                   Centralized Technician Center - Felgar IT Service Desk
                                                     Please check this box if the customer needs to setup an ESA and would like
  Customer Information:                              an IT Service Desk Representative to contact them to complete this process.

  Name:                                                                            Phone #:

  Major or Department:                                                             OU ID:
  Hardware/Computer Information:

  Computer Make:                                                    Model:

  Service Tag or Serial:

   Problem Description:




  Service Agreement:
  Personal computers must have at least Windows XP OS or Apple OS X. OU IT DOES NOT PERFORM WORK ON OR SUPPORT
  ANY OTHER OPERATING SYSTEMS. Devices are defined as personal computers or printers.
  Warranty/Parts Replacement Notice:
  OU IT holds limited certification to perform warranty repairs or upgrades on Dell and Apple hardware; however, any repairs
  made by IT may void the factory or supplemental warranty on your computer/device. If your computer/device needs repair
  and it is covered by warranty, OU IT recommends that the customer contact the entity that sold or manufactured the
  computer/device for information about repairs covered under warranty. OU IT may act as a liaison between its customers
  and the manufacturer(s) of its customers personal computer/device only in the capacity of reporting the problem, utilizing
  technical support, and scheduling repair service for your computer/device if preferred. Replacement parts may be
  recommended by OU IT, but the customer remains responsible for all replacement parts. Customers will be consulted by OU
  IT before any hardware replacements or upgrades are made during diagnostic phases of the service agreement.
  Data Backup/Restoration Notice:
  OU IT provides no guarantees (implied or otherwise) regarding data backup or restoration. Backups and restoration are by
  request only. Windows and Program Files folders will not be backed up or restored unless expressly requested in writing on
  this agreement by the customer. In addition, OU IT is in no way responsible for the content of data on its customers
  computer/device. Please be advised that if during the normal diagnostic and repair, backup, or restoration of your data and
  computer hardware content is found that would be in violation of University policies, federal or state law, OU IT will report
  the incident to the proper law enforcement agency. Data will be backed up and restored as is.
             1. Are you aware that changing or updating the Operating System significantly changes the way your system
                 looks and performs?
             2. I have read and understand the policies of OU IT regarding data location, backup, and restoration. I
                understand that I am solely responsible for having backed up any data prior to OU IT performing any work and
                solely responsible for restoring any data after OU IT completes work. My initials below indicate full
                comprehension and agreement to the terms outlined in this document.
             3. You understand that it will take a minimum of three business days for your computer to be repaired and
                during the beginning and ending of semesters wait time may be longer.
             4. You understand that if your computer is not picked up from Information Technology (after notification has
                 been sent to you via email or by phone including voicemail messages) within 90 days, your computer and all
                 hardware/software checked in with it, will be considered as abandoned property and disposed of accordingly.
  My signature below indicates that I have read, understand, and agree to all terms and conditions contained in this document.
  I also agree to pay all costs incurred, pursuant to valid departmental or enhanced Service Level Agreements. I certify that I
  understand repairs performed by IT may void any valid warranty on my personal computer/device. I will not hold OU IT, the
  University of Oklahoma, or any of its employees, agents or representatives liable, in any way, for damages to my personal
  computer/device or loss of data as a result of hardware repairs or upgrade work performed. OU IT Service Desk staff will e-
  mail OR call when your machine is ready.

  Signature:   X___________________________________________________________________________

				
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posted:9/24/2010
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