Step Up to Supervisor –
Making the Transition from Buddy to Boss
Becoming a manager is hard enough. But making the transition from colleague to boss is an even tougher
situation that comes with its own set of unique challenges. “Step up to Supervisor - Making the
Transition from Buddy to Boss” is designed for those who have recently been promoted into a
management role and for those who have been there for a while but are having trouble managing their
"buddies." Participants learn to set boundaries, run successful workgroups, establish goals and
expectations, give performance feedback, address general supervision issues, and motivate staff.
At this program's conclusion, participants should be able to:
Describe the role of supervisor and how it differs from the role of coworker.
Delegate tasks to others.
Set SMART goals for themselves and others.
Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
Counsel an employee who is not performing up to expectations.
Describe appropriate ways of building a congenial work environment without crossing
Illustrate the impact of body language and voice tones on communication.
Explain the four basic behavioral styles and how to adapt to each.
Capitalize on personal style for more effective communication.
List tactics for dealing with difficult behaviors.
Develop an action plan to improve supervision skills.
The following outline highlights some of the course’s key learning points. As part of your training
program, we will modify content as needed to meet your business objectives. Upon request, we will
provide you with a copy of the participant materials prior to the session(s).
Good Manager, Bad Manager: What Do You Want to Be?
This training starts with a discussion of the qualities of both good and bad managers and what can
sabotage a supervisor’s success. Participants will learn techniques for gaining the respect of former
coworkers and setting appropriate boundaries. This is a key lesson for those who need to break out of
the "buddy" role.
Building Personal Credibility: Understanding Different Communication Styles
Section two shifts the focus inward to each participant's personal communication style. Using the
Business Training Works' signature diagnostic tool, The Communication Jungle, participants will learn to
identify their own behavioral styles, the styles of their coworkers and subordinates, and how to adjust
and coach for better communication.
It's Not What You Say...: Rephrasing for Better Relationships
The lesson "it's not what you say but how you say it" is one that takes some people years to learn. In
this unit, participants will learn how to use language so that it will be better received. They will also
learn how to deliver messages to subordinates and effectively respond to phrases such as "that's not my
job" and "I don't know."
Be SMART: Goal Setting for Peak Performance
Delegating and setting realistic and manageable goals are critical skills for managers and supervisors to
possess. This section explores the components of SMART goals and allows participants to practice
delegating and communicating goals and expectations to the people they supervise.
So, How Am I Doing?: Delivering Performance Feedback
Performance feedback should not be given only during an annual review. It should be part of the normal
working relationship between managers and those they supervise. This portion of the course explores the
steps of giving both positive and negative feedback. Using case studies and real-life examples,
participants will have the opportunity to practice giving feedback to subordinates.
Difficult Personalities and Difficult Situations: Dealing with Challenges
This program concludes with case study evaluations of ways to effectively manage difficult personalities
and difficult situations. From "negaholics" to backstabbers, and whiners to minimal contributors,
participants discuss better ways in which to communicate and manage those whose actions make the
By the end of this program, participants should understand their role as a supervisor. They should be
better able to supervise and manage those they used to work with as well as those with whom they may
have become too familiar.
Download Pricing Sheet, Trainer Bios, and Previous Client List at www.businesstrainingworks.com