E-GOVERNANCE ROAD MAP (EGRM) by tdc38363

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									                                         REPORT

E-GOVERNANCE ROAD MAP (EGRM)

                                               for


               GOVERNMENT OF JAMMU & KASHMIR




                                            Jammu

                                        February 2006




                            Wipro Consulting

This document is a confidential document of IT Department, Government of Jammu & Kashmir. No
part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, whether electronic, mechanical, photocopying, recording, or otherwise, without
                     the written permission of Government of Jammu & Kashmir.
                               DOCUMENT CONTROL

Document Title: Report on E-Governance Roadmap (EGRM) for State of Jammu & Kashmir, for
Department of IT, Government of J&K

Document Status: Draft Report submitted to the State


Abstract: This document details the analysis and the recommendations of the E-Governance
Roadmap (EGRM) for development of the eGovernance Roadmap for State of Jammu & Kashmir.


Document Publication History
(All revisions made to this document must be listed in chronological order, with the most recent revision at the top.)



 Date            Author                            Version   Remark

 23/12/2005      Soumyabrata Saha                      1.7   Sent for Review
 04/01/2006      Akhilesh Avanish                      1.8   Changes incorporated & sent for review
 13/01/2006      Soumyabrata Saha                      1.9   Changes incorporated & sent for review
 16/01/2006      Akhilesh Avanish                     1.13   Changes incorporated & submitted for approval of Dept
 16/02/2006      Soumyabrata Saha                     1.14   Changes incorporated & sent for review




Reviewers

 Date              Reviewer                                           Remarks

 10/01/2006        Muralidhara C Honnur
 10/01/2006        Nitin Nagpal
 13/01/2006        Nitin Nagpal                                       Approval given for release of document
 19/01/2006        Commissioner, IT Department, Govt. of J&K
 19/01/2006        Under Secretary, IT Department, Govt. of J&K
 08/02/2006        Review Committee of the State
 14/02/2006        Review Committee of the State
 16/02/2006        Review Committee of the State




Distribution

 Version         Name                                                    Location




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If you receive an electronic copy of this document and you print it out, you should write your name on the front cover (for
document control purpose).
If you receive a hard copy of this document, please, write your name on the front cover (for document control purposes).
                                                                                                           Jammu & Kashmir – E-Governance Roadmap (EGRM)



                                                     TABLE OF CONTENTS
1.         EXECUTIVE SUMMARY ..................................................................................................................................... 7

2.         STATE’S VISION ............................................................................................................................................. 8
     2.1       State’s Development Vision ............................................................................................................................... 9
     2.2       State’s Governance Vision................................................................................................................................. 9

3.         ANALYSIS OF STATE PLAN & PERFORMANCE .................................................................................................... 11
     3.1       Plans & Targets ...................................................................................................................................................11
     3.2       Basis for Targets ..................................................................................................................................................12
     3.3       Elements of Vision driving plan targets ...........................................................................................................13
     3.4       Plan Vs Performance.........................................................................................................................................14

4.         ANALYSIS OF NEED ...................................................................................................................................... 15
     4.1       Citizen Segmentation........................................................................................................................................15
     4.2       Stakeholder Expectation ..................................................................................................................................17

5.         ANALYSIS OF OTHER FACTORS IMPINGING ON EGOV POLICIES........................................................................... 18
     5.1       Resources Profile ................................................................................................................................................18
     5.2       Economy & Infrastructure .................................................................................................................................19
     5.3       Human Development Indicators .....................................................................................................................21
     5.4       eReadiness & current initiatives .......................................................................................................................25
     5.4       Current policies ..................................................................................................................................................26
     5.5       Uniqueness of state (SWOT)..............................................................................................................................27
     5.6       Current IT/eGovernance initiatives in the State ............................................................................................28

6.         EGOVERNANCE VISION................................................................................................................................ 30
     6.1       Statement ...........................................................................................................................................................30
     6.2       Alignment & Divergence with State’s Vision, Plans, Developmental Objectives .....................................30
     6.3       Alignment & Divergence with NeGP and Other States ...............................................................................30

7.         E-GOVERNANCE STRATEGY                  .......................................................................................................................... 33
     7.1       Institutional Framework .....................................................................................................................................34
     7.2       High level E-Governance Roadmap for Jammu & Kashmir ........................................................................35
     7.3       Core Projects common across the Government ..........................................................................................36
     7.4       Integrated Applications across Departments & Agencies ..........................................................................39
     7.5       Initiatives required in Various Departments....................................................................................................40
     7.6       Timelines of E-Governance Roadmap............................................................................................................50
     7.7       eGovernance Prioritization...............................................................................................................................53
     7.8       Service Levels – Definitions ...............................................................................................................................54
     7.9       Strategy for Service Delivery Channels...........................................................................................................56
     7.10 High-level architecture- State Information Infrastructure.............................................................................57
     7.11 Government Process Re-engineering.............................................................................................................58

8.         STRATEGIC OBJECTIVES & EXPECTED OUTCOMES OF EGOVERNANCE ................................................................... 61

9.         MULTI-LAYER BLUEPRINT OF INITIATIVES ........................................................................................................... 63
     9.1       The Big Picture ....................................................................................................................................................63
     9.2 The eGovernance Framework ............................................................................................................................64



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10.   RISKS & RISK MANAGEMENT ......................................................................................................................... 66

11.   ANNEXURE ................................................................................................................................................. 68
  Annexure I:                    Approach and Methodology ...............................................................................................68
  Annexure II:                     List of Departments ..............................................................................................................71
  Annexure III:                       E-Readiness of Various departments of the State ........................................................72
  Annexure IV:                      List of Prioritized Departments ............................................................................................90




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                                 List of Exhibits

Exhibit 2.1 Demographic profile of Jammu & Kashmir……………………………………………………………………………………………….9
Exhibit 3.1 Sectoral contribution to the tenth Plan of Jammu & Kashmir……………………………………………………………12
Exhibit 3.2 Plan Vs Performance of Annual plan of Jammu & Kashmir…………………………………………………………………..14
Exhibit 4.1 Overall population Growth (Urban-Rural)………………………………………………………………………………………………..15
Exhibit 4.2 Population wise distribution (Male-Female)…………………………………………………………………………………………….15
Exhibit 4.3 Workforce population of Jammu & Kashmir…………………………………………………………………………………………..16
Exhibit 4.4 Stakeholder expectation chart…………………………………………………………………………………………………………………17
Exhibit 5.1 Indicator of Economy of Jammu & Kashmir……………………………………………………………………………………………19
Exhibit 5.2 Fiscal Performance of Jammu & Kashmir for the year 2000-01………………………………………………………21
Exhibit 5.3 Literacy rate of the State of Jammu & Kashmir………………………………………………………………………………….22
Exhibit 5.4 Growth in Primary & Secondary Education (School)…………………………………………………………………………….22
Exhibit 5.5 Health Statistics of the State of Jammu & Kashmir………………………………………………………………………….23
Exhibit 5.6 Categorization of the State as ranked by the eReadiness Index…………………………………………………….25
Exhibit 5.7: SWOT Analysis of the State…………………………………………………………………………………………………………………..27
Exhibit 7.1 eGovernance Roadmap for Jammu & Kashmir…………………………………………………………………………………………35
Exhibit 7.2 Integrated Applications across Departments……………………………………………………………………………………….39
Exhibit 7.3 eGovernance prioritization framework…………………………………………………………………………………………………..52
Exhibit 7.4 eGovernance Lifecycle………………………………………………………………………………………………………………………………..53
Exhibit 7.5 Service levels in eGovernance lifecycle………………………………………………………………………………………………….54
Exhibit 7.6 High Level State Information Architecture…………………………………………………………………………………………56
Exhibit 7.7 Government Process Reengineering- As Is & To Be…………………………………………………………………………….57
Exhibit 7.8 Collaboration between different departments in GPR scenario……………………………………………………….58
Exhibit 9.1 Blueprint of initiatives for Jammu & Kashmir……………………………………………………………………………………….62
Exhibit 9.2 eGovernance Framework…………………………………………………………………………………………………………………………….63
Exhibit 12.1 Our Approach to the Assignment…………………………………………………………………………………………………………..67




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                             Glossary of Terms

Sl#           Term                                  Definition

1     EGRM           EGovernance Roadmap

2     CBRM           Capacity Building Roadmap

3     DPR            Detailed Project Report

4     DIT            Department of Information Technology

5     GDP            Gross Domestic Product

6     GoI            Government of India

7     GoJ&K          Government of Jammu & Kashmir

8     GSDP           Gross State Domestic Product

9     NeGP           National e-Governance Plan

10    NISG           National Institute for Smart Government

11    PeMT           Project eGovernance Mission Team

12    SeMT           State eGovernance Mission Team

13    SLA            Service Level Agreement

14    CIC            Community Information Centre

15    ICT            Internet Communication Technology

16    NIC            National Informatics Centre

17    ITD            Information Technology Department




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                             1. EXECUTIVE SUMMARY

The National eGovernance Plan (NeGP) has been developed by Government of India (GoI) keeping into mind,
to build a transparent, efficient and an effective IT enabled service delivery system for the Citizens. The
plan elaborates clear-cut policies for eGovernance initiatives of Centre and the states and identification of
Mission Mode projects under Centre & State Government, which should be taken on priority for
implementation. It also provides guidelines in the areas of infrastructure support, Training and Technical
assistance along with other areas.
NeGP is aimed at achieving faster quality service delivery to the citizens with an integrated approach of all
the Departments within States or Centre. The main goal was to leverage the power of Information
Technology to bring the services within the reach of the common & rural people for a faster & transparent
service delivery.
After passing years in the implementation cycle of the Mission Mode Projects, it has been coming out as a
big trend that all the States are not equally prepared to implement all these Projects and States are not
able to visualize the importance of Capacity Building in the whole initiative. To strengthen the initiative
Government of India took a priority for Capacity Building initiative under the purview of the NeGP for
successful implementation of the whole plan.
Department of Information Technology, Government of India initiated couple of eGovernance initiatives
across the States of India to bring benefits of Information Technology to the common people. As States
are closing their implementation cycles for few initiatives, it has been identified that the reasons behind
the slow progress rate in maximum of the states are due to lack of people with appropriate project
management & Change Management skill sets in the Government side, which are resulting in failure to
conceptualize and design the appropriate financial, technical and business models for the eGovernance
Projects which are running in the States. As implementation has already started under the NeGP
programme, it has become very much crucial for all the States to build/upgrade own capacities for
successful implementation and sustainable growth of the initiatives. So the need of the hour is to enhance
the Capacities in the State Governments and its Departments to handle the eGovernance programme in an
efficient project mode.


Keeping it in consideration, the Planning Commission in the year 2004-05 had made a special Budgetary
entry allocating funds (as Additional Central Assistance) to all the States for implementation of the NeGP
programme as communicated by the Planning commission, GoI to State Chief Secretaries. Planning
Commission had issued broad guidelines for use of the ACA indicating that the first priority is Capacity
Building. DIT, GoI has issued the broad guidelines for use of ACA for capacity building as envisaged by the
Planning Commission.


Under the Capacity Building initiative it has been devised that the States will prepare detailed project
proposals providing details of the existing capacities, plans to augment the capacities gaps and detailing
the project implementation plans for the prioritized projects.




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                                   2. STATE’S VISION
Every state needs a vision statement, which reflect the imagination and motivates all segments of society
to greater effort. It must identify the potential risks and bottlenecks and their possible solutions in order
to mobilize efforts in a focused manner. It is clear, therefore, that to meet these objectives, a vision
statement has to operate at several levels of generality and specificity. Vision statement is based on an
objective assessment of facts and a realistic appraisal of possibilities,


This vision statement is neither a prediction of what will actually occur, nor simply a wish list of desirable
but unattainable ends. Rather, it is a statement of what we believe is possible for our state to achieve,
provided we are able to fully mobilize all the available resources – human, organizational, technological and
financial – generate the requisite will and make the required effort. In formulating our vision of the future
Jammu and Kashmir, it is important to see beyond the limits of the immediate past to rediscover the
“REAL KHUSHHAL STATE”.


Jammu & Kashmir is located in the northern part of the Indian sub continent in the vicinity of the
Karakoram and western mountain ranges, which has a predominant place as it shares the international
boundary with Pakistan and China. The State comprises of three main natural regions, namely, Jammu,
Kashmir and Ladakh. However, for the administrative purposes, the state is divided into two main divisions,
Kashmir and Jammu with 14 districts. The state is further divided into 59 tehsil, 119 blocks, 6652 villages,
68 Urban areas besides 7 Urban Agglomerations. The 2001 census figures reveal that the population of
Jammu and Kashmir is 10,069,91,7 constituting 0.98 per cent of India’s population. The population growth
rate in the state has been consistently high and during 1981-2001 it was more than 2 per cent. Its
geographical area is 222,236 sq. km., with a share of 6.76 per cent of the country’s size.


Jammu & Kashmir is one of the special category states of the country as the state has not been able to
generate sufficient revenues from its resources and hence facing grave financial problem. The account of
the state government for 2000-01 closed with a revenue deficit of Rs. 1193.15 crores showing an
considerable increase of the revenue deficit of 541.56 Crores in the previous year. The development of the
State suffered a lot due to the climate of armed militancy, inadequacy of resources and sharp rise in
expenditures during the years of turmoil. As the State is not able to generate enough revenues from its
own operations, the dependence increases on Central assistance and borrowings. In 2000-01 the state
governments’ revenue from its own resources (tax and non-tax) constituted only 19.32 percent of the total
revenue receipts of Rs. 5,426 crores while as grant-in-aid from the central government constituted 80.67
per cent.


The average annual growth of Net State Domestic Product at current prices during 1985-86 to 2000-01
was 13.66 per cent for Jammu and Kashmir. The average annual growth of Per Capita Income at current
prices during 1985-86 to 2000-01 was estimated as 10.61 per cent for Jammu and Kashmir.




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Some of the indicators of the state is given in Exhibit 2.1.


                           EXHIBIT 2.1: DEMOGRAPHIC PROFILE OF JAMMU & KASHMIR

                        Indicators             Year              Unit              J&K         All India
                 Area                            2001 000 sq. km                   222.236     3287.26
                 Population                      2001 crores                          1.014      102.86
                 Rural population                2001 per cent                       75.2%        72.22
                 Urban population                2001 per cent                       24.8%        27.78
                 Population density              2001 persons per sq. km                 100        325
                 Gender Ratio                    2001 per '000 males                   892          933




Source: Digest of Statistics, 2003-04, Government of J&K


2.1       STATE’S DEVELOPMENT VISION
The Government of Jammu & Kashmir has taken a development strategy to ensure that all the three
regions of the State- Jammu, Kashmir & ladakh receive equal resources for development of the regions, so
that the backlog of development and employment at the regional & district levels is made good within a
fixed time frame. It has been identified that top priority will be given in the area of Rural Development,
agriculture, horticulture, Health, Public Works department, Urban Development, information technology, &
environment friendly industrial activities, for preparation of an employment oriented development plan.
Government of Jammu & Kashmir has also identified development of power resources of the State and to
extend the benefit of electricity to all the villages of the State, as one of the main development goals.
Specifically, the Government’s immediate development strategy involves achieving the development goals as
mentioned below:


      •   Provision of basic minimum needs (e.g. Safe water, sanitation, rural roads, primary heal care &
          elementary education)
      •   Providing elementary education to all the children of the State.
      •   Development of environment friendly tourism in all the three regions of the State
      •   Making Panchayati Raj institutions an effective instrument.
      •   Promotion of welfare of backward communities
      •   Making special welfare programmes for women more effective
      •   To extend the benefit of electricity to all the villages of the State,
      •   Fiscal stability and control of overdraft




2.2       STATE’S GOVERNANCE VISION


The essence of good governance is the capacity to envision the opportunities that lead to a better future,
to build a broad consensus in support of that vision, to take the bold decisions necessary to realize the




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vision, and to exercise the determination and perseverance required for overcoming obstacles and
resistances that arise along the way.


The State of Jammu & Kashmir is facing a serious challenge to build good governance practice across the
State, which has a serious impact on the economic growth of the State. The key areas identified for
building good governance practice across the State are:


    •   Ensuring safety of lives and properties, restoring dignity and honour of all persons in the State.
    •   Accountability by public officials in regard to decisions and actions taken by various authorities
    •   Government agencies of all type at all levels will be more responsive and accountable.
    •   Mechanisms will be evolved to increase transparency and reduce corruption
    •   Lead the reform agenda among State
    •   Creating sound infrastructure to support industrial growth




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          3. ANALYSIS OF STATE PLAN & PERFORMANCE

3.1       PLANS & TARGETS
The Government of Jammu & Kashmir has decided to give top priority to Agriculture, Horticulture, Power,
Education, Health, Rural Development, Transport, Public Works department, Urban Development &
Environment friendly industrial activities sectors, for an all round development of the State. Jammu and
Kashmir falls under special category of States of the Indian union as the State is not able to generate
enough revenues from its own resources. This has resulted in a serious short fall of revenue in the State.
The main reason behind this kind of situation is due to the militancy problem of the State, which has
serious impact on the revenue earning & expenditure figures of the State. Due to heavy expenditures &
shortfalls in the tax & non-tax revenues, the deficit has been increasing sharply. With the Tenth Five year
Plan outlay of Rs. 14,500 Crores, Government intends to carry forward all its planned initiatives to speedy
completion for making the State a progressive one.


The tenth five year plan has mentioned the planned estimate for the State as Rs.14500.00 crores, which is
a 84.71% increase over Ninth Plan. The Sectoral distribution of the outlays, gives a clear indication that
Energy, Agriculture, Education, Water supply & sanitation as top priority. Apart from it, Government has
given due weightage to some other factors which has a serious impact on the development of Jammu &
Kashmir. The factors are enumerated below:
      •   Completing Infrastructure related projects on a top priority.
      •   Generate maximum employment opportunities to the people of the State.
      •   Time Bound completion of ongoing projects to derive early benefits.
      •   Special focus and attention to Projects funded by external (national/international), funding
          agencies.
      •   Making provision for basic amenities by building required infrastructures in a uniform way through
          three regions of the State.
      •   Making Fiscal deficit control a top priority.
      •   Efforts to be made to bring private investments in the State in potential areas of the State, e.g.
          Power, IT, Agriculture, Education etc.
      •   Leveraging the benefits of IT tools to take the citizen services in the reach of the rural people.




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              Exhibit 3.1: Sectoral Contribution to the Tenth Plan for Jammu & Kashmir
                                Plan Outlay by Major Sectors (Rs. Crores)
                                      Sectors                         10th Plan (2002-07)
                                                                           At 2002-03 prices
              A. Economic Sectors
                1. Agriculture % Allied Activities (incl. Cooperation)       1507.80       10%
                2. Rural Development                                          374.10        3%
                3. Special Area Programme                                     771.87        5%
                4. Irrigation & Flood Control                                 805.79        6%
                5. Energy                                                    2885.74       20%
                6. Industry & Minerals                                        435.65        3%
                7. Transport                                                 1640.70       11%
                8. Science, Technology & Environments                          36.19        0%
                9. General Economic Services                                 1734.91       12%
                                                                            10192.75       70%
              B. Social Services
                10. Education, Sports, Arts & Culture                        1366.13        9%
                11. Medical & Public Health                                   796.66        5%
                12. Water Supply & Sanitation                                1011.87        7%
                13. Housing                                                    23.87        0%
                14. Urban Development                                         422.29        3%
                15. Information & Publicity                                     8.20        0%
                16. Welfare of SCs, STs & OBCs                                 43.09        0%
                17. Labour & Labour Welfare                                   115.04        1%
                18. Social Welfare & Nutrition                                229.28        2%
                                                                             4016.43       28%
              C. General Services                                             290.82        2%

                Grand Total - State Plan                                    14500.00      100%



3.2     BASIS FOR TARGETS
The State of Jammu & Kashmir is suffering due to armed militancy for long time. The impact is that the
trend in the development of Jammu and Kashmir is not encouraging and it has been lagging behind most of
the states in regard to the growth of Net State Domestic Product (NSDP) at current prices. With just
0.98% of total population and with a share of 6.76 per cent of the country’s size, the State is not able to
perform at par with other States of India in terms of exports, stock market capitalization, FDI etc.


Government has identified certain priority areas where it wants to have a prime focus such as Agriculture,
Horticulture, Handicrafts, Tourism, Rural Development, Health, Education, Power, Transport, Food
processing & environment friendly industrial activities, etc and this is reflected in the outlays earmarked
by the Government for the concerned sectors.


Agriculture is the most important sector in the economy of Jammu & Kashmir as it supports 80% of the
population directly & indirectly and contributes 60% of the State revenues. This shows the over
dependency of the population on agriculture. The overall economic growth of the State depends on the
Agriculture sector. There is still a potential to achieve higher production and productivity of each major
cereal in order to increase annual agriculture growth rate.   Considering all these, emphasis has been given
in the planned outlay of the tenth plan for the growth of this sector.



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Due to its geographical situation and scarcity of infrastructure, the development of agriculture has been
restricted. The productivity is not increasing in proportion to the cost involved in the farming. In this
situation of stagnation in agriculture production, horticulture is a viable and potential option in the State
considering the climatic nature. The production rate and area covered under horticulture is more to be
improved. As the cultivation of fruits is labour intensive and a significantly higher labour force is required,
there is a very good potential for employment generation to the State. This has been considered as a key
area in the Tenth plan.


Jammu and Kashmir is lagging behind most of the States in terms of literacy rate, educational institutes &
colleges and quality of education. For an overall development of the State, it s very much essential that
elementary education be imparted to all in the State. Keeping this goal in mind, the plan outlay for the
sector has been kept adequate to bring the State forward in league with other States.


The State of Jammu & Kashmir has huge Hydel potential of which 10% has been exploited so far. As the
power consumption in the State is increasing day by day by the domestic & industrial customers, there is
an urgent need to explore hydel potential immediately. The electricity is yet to reach all the villages of the
State. Transmission and Distribution problems of the installed capacity, rural electrification programme
and promotion of schemes under non-conventional source of energy should be the key areas for
development of the sector. This sector is also given a priority in terms of planned outlays in Tenth Plan
taking into account all the factors.


Tourism in Jammu & Kashmir, has emerged as an important and one of the major contributors to the
state’s economy. There are various places of tourist attraction in the state being visited both by foreign
and domestic tourists. The full potential of the sector is yet to be exploited. The Jammu, Kashmir and
Ladakh region offers tremendous potential for growth.         Potential improvement opportunities lie in the
Tourist Transport System, building appropriate infrastructure, tourist safety and tourism promotion.


IT industry is not well developed in the state, but it has great potential for contributing to the economy of
the State. There is a serious need to strengthen the IT department with adequate manpower resources to
perform better and well manage the planned initiatives. The state also offers a highly conducive
environment for setting up the industry. To explore the growth opportunities of the sector, it has been
kept on priority.



3.3       ELEMENTS OF VISION DRIVING PLAN TARGETS
 The main objective of the Government of Jammu & Kashmir is to bring overall development of the State
 by providing equal resources to the three regions of the State- Jammu, Kashmir & ladakh. Providing
 employment opportunities to the youths of the State, is one of the key priority areas of the State
 Government. The key elements of Vision driving the Plan target are:
      •   Providing education to all the children of the State.
      •   Making provision for basic minimum needs for the citizens of the State(Safe water, sanitation,
          rural roads, primary health care).




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      •   Providing quality healthcare services to the citizens of the State by making provision for
          appropriate health infrastructure in the State.
      •   Making the Agriculture sector more productive
      •   Promotion of welfare of backward communities & women in the State
      •   Providing electricity to all the villages of the State




3.4       PLAN VS PERFORMANCE

Performance of the Ninth Five Year Plan in comparison to the outlay is as follows:


                       EXHIBIT 3.2: PLAN VS PERFORMANCE OF ANNUAL PLANS OF JAMMU & KASHMIR


Five Year Plan/ Annual         Rev. Outlay (Rs. in           Expenditure (Rs in        Percentage Performance
          Plan                       Lakhs)                       Lakhs)
 Ninth Five Year Plan-             900780.00                    754287.75                        83.73
      1997-2002
  Annual Plan 1997-98               155000.00                      149628.82                     96.53
  Annual Plan 1998-99               190000.00                      125961.70                     66.29
  Annual Plan 1999-00               175000.00                      150636.62                     86.07
 Annual Plan-2000-01                 153789.7                      175780.00                     114.29
 Annual Plan-2001-02                205000.00                      174270.98                     85.01


Source: Digest of Statistics, 2003-04, Government of J&K




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                                                            4. ANALYSIS OF NEED

4.1         CITIZEN SEGMENTATION

Population constitution & growth
Jammu & Kashmir’s population according to 2001 census was estimated at 10.143 Lakhs. The Urban
population was 2.516 Lakhs whereas the Rural population was 7.627 Lakhs. The population of Jammu &
Kashmir has increased from 3.560 Lakhs in 1961 to 10.143 Lakhs in 2001.The population density in the
state is 100 persons per sq. km. The population density is amongst the lowest in the medium states in the
country. The decadal population growth rate in 2001 was 29.98 per cent, marginally higher than the growth
rate in the 60s (9.44 per cent), 70s (29.65 per cent), 80s (29.69 per cent) and 90s (28.92 per cent).
The state has witnessed a fluctuating population growth rate since 1901. Since the size and growth of
population has serious implications for development of the region, it will be useful to have a bird’s eye view.
The data analysis reveals that throughout the period 1901-2001 population growth of the state has been
quite low. The accentuated growth rate is recorded only after 1960s. The population data analysis shows
this sudden spurt in population from 9.44 per cent in 1951-61 to 29.65 percent in 1961-71.


Exhibit 4.1: Overall Population Growth (Urban-Rural)                              Exhibit 4.2: Population wise distribution (Male-Female)




                                12
                                                                       10.143

                                10                                                      100%
        Population (in Lakhs)




                                                               7.803   2.516
                                 8                                                       80%     46.8%      47.1%          47.2%
                                                       5.987
                                 6                                                       60%
                                             4.616      1.26
                                     3.560
                                 4           0.858
                                                                       7.627             40%
                                     0.593
                                                       4.727                                     53.2%     52.9%           52.8%
                                 2           3.758
                                                                                         20%
                                     2.967

                                 0
                                                                                          0%
                                      1961


                                             1971


                                                        1981


                                                               1991


                                                                       2001




                                                                                                 1971      1981            2001
                                     Rural          Urban      Total Population                                     Male    Female



Source: Digest of Statistics, 2003-04, Government of J&K




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Workforce profile
The population of Jammu & Kashmir has increased 69.41% from 1981 to 2001. The number of workers also
registered a growth of 39% during the same span. The 2001 census data reveals that the total workforce
of the State stands at 37.53 lakhs, among which 26.08 lakhs constitute main workers and remaining 11.45
lakhs are marginal workers. The figures of 2001 census shows that 76.79 per cent of the total workers are
cultivators, 11.89 per cent are agricultural labourers and the remaining 11.31 per cent are workers engaged
in Household industries. Female workers constitute 28.6% of the total workforce. In the marginal workers
category, the female workers constitute 60.44% and in the main workers category, the female workers
constitute 14.63%.




                                  100%
                                                                              11.3%

                                                                              11.9%
                                   80%

                                   60%

                                   40%                                        76.8%


                                   20%

                                    0%
                                                                              2001

                                                 Labours engaged in Household activities
                                                 Agricultural Labourers
                                                 Cultivators


                             Exhibit 4.3: Workforce profile of Jammu & Kashmir




Source: Digest of Statistics, 2003-04, Government of J&K




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4.2   STAKEHOLDER EXPECTATION




                  Stakeholder     Need / Expectation
                     Citizens     •   Income generation opportunities

                                  •   Employment opportunities

                                  •   Efficient & transparent service delivery

                                  •   Low turn around time for citizens in service
                                      delivery

                                  •   Transparency in Government Department

                                  •   Simple procedures to access services/schemes

                    Business      •   Industry friendly Policies, Procedures & Laws

                                  •   Transparency in all transactions

                                  •   Low procedural delays for sanctions & approvals

                    State &,      •   Increased employee productivity
                   Central Govt
                                  •   Transparent process building
                    and other
                                  •   Optimal utilization of manpower resources in
                                      different department

                                  •   Human resources-Career Management, Training

                                  •   Effective implementation of Policies/Schemes

                     Others       •   NGOs – Partnering & participative with the
                                      Government initiatives

                                  •   Funding Agencies – Expect the government to
                                      utilize the aids and grants and achieve its
                                      designated goal



                        Exhibit 4.4: Stakeholder expectation chart




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5. ANALYSIS OF OTHER FACTORS IMPINGING ON EGOV
                                                 POLICIES

5.1      RESOURCES PROFILE

5.1.1    Mineral Resources
The state has limited mineral and fossil-fuel resources, and much of these are concentrated in the Jammu
region. Small reserves of natural gas are found near Jammu, and bauxite and gypsum deposits occur in the
Udhampur district. Other minerals include limestone, coal, zinc, and copper. The pressure of population on
land is everywhere apparent, and all available resources are utilized. The lakes and rivers provide fish,
water chestnuts, hydroelectric power, and transport and are a tourist attraction. The mountains supply
many kinds of timber and pasture for livestock. Gujar and Gaddi nomads practice transhumance in the
mountains, keeping sheep, goats, yaks, and ponies.



5.1.2    Agriculture
Agriculture is the main stay of the economy of the state. More than 80% of the population in the state
derives its livelihood from this sector. In this way, agriculture is playing a vital role in the development of
the economy.
Kashmir region of J&K state has a varied climate ranging from temperate regions of the valley to cold
desert of Leh and Kargil. The Net Cultivated area is 3.59 Lac Hectares and 76% of population resident in
rural areas. Jammu Division has a net sown area of 3.90 lakhs hectares, constituting 52% of the total area
sown in the state with cropping intensity of 174.4 percent. Out of it, 1.00 Lac hectares is irrigated and the
remaining 2.90 lakhs hectares is rainfed. Majority of the farm operating families are small and marginal
ones. Paddy and Maize are the major crops grown in Kashmir division during kharief season when oil seeds
and fodder during rabi season. The production received major set back from kharief 1999-2000 as the
valley experienced un-precedent drought like condition for the last few years. However, the increase in
agriculture production has not kept pace with the tremendous growth of population mainly due to small and
fragmented holding size, weather fluctuations, poor economic status of farmers and inadequate assured
irrigation facilities.




5.1.3    Horticulture
Horticulture plays an active and pivotal role in sustaining economic development of the state, in spite of all
odd it faced and is facing from time to time particularly related to weather conditions. Direct as well as
indirect involvement of about 5 Lac farm families comprising of more than 25 lakhs souls, generating annual
income of about Rs. 1800 Crores ( Rs. 1500 crores from fresh and Rs. 300 Crores from dry fruits) justify
its expansion and support on scientific lines. Area under orchards and production of fruits ending 2004-05
has touched all time high of 2425 lakhs hectares and 12,738 Lac m.t respectively.




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5.1.4     Forest Resources
Jammu & Kashmir has maximum of the land covered under forest area. Among the Districts of Jammu &
Kashmir, Anantnag and Baramulla has highest forest area among other districts. In total 20230 Sq. Kms of
area are under Forest in the State. The Forest area has Coniferous, Non-coniferous species of forest. The
Coniferous, i.e. the Soft wood has Deodar, Chir, Kail, Fir and some other species of tress in the region.
Wild life reserves and uncommercial reserves has also been segregated in the forest area. Due the huge
forest area, the major and minor forest products are huge revenue earner for the State. Timers and
firewoods are major produces over here. Timber export also take place from the State to other locations.
In 2002-03, in total 11580 cubic meter timber export took place in the State. The total revenue realized
from Forests in the FY 2002-03 was Rs.4413.43 Lakhs.




5.2       ECONOMY & INFRASTRUCTURE
The per capita measured by per capita state domestic product of J&K State in 2001-02 is 13794 compared
to 12805 in year 2000-01 registering growth of 7.7% still much below the national average of 17822.8
depict    in   exhibit 5.1.   The     state   economy    is more      dependent   on   the   primary    sector      with
Agriculture/Horticulture is main source of livelihood of citizen. The share of agriculture/horticulture in
the SDP is 32.73 % high compared to national average of 26.28 %. Secondary and tertiary share 13.06%
and 54.21% of SDP respectively, lower compared to national average of 24.41% however service sector
share is higher compared to all India average.


In spite of the fact that Agriculture is main source of revenue still the average production is quite low in
all the crop area compared to all India average as can be seen from exhibit 5.1. Low agriculture production
is due to armed militancy, poor technical support to farmers,, lack of irrigation facilities and poor weather
condition. Substantial effort is required to improve agriculture and horticulture conditions in the state to
become self-sustainable and improved economy.


J&K has very less industrial penetration with registered establishment with one or more hired worker is
limited to total 58253 out of which only 326 are agriculture related establishment. State government has
taken lots of initiative to attract industrial investment / Foreign collaboration / technical assistance mainly
for agriculture, power, IT related area etc. J&K has lots of potential in Mining, tourism sector which needs
to be explored.


         Indicators                           Year       Unit            Jammu & Kashmir        India
         NSDP/GDP per capita                   2001-02          Rs.               13794          17822.8
                              Primary           2002       Per cent               32.73          26.28
         Composition of       Secondary         2002       Per cent               13.06          24.41
         SDP/GDP              Tertiary          2002       Per cent               54.21          49.31
                              Rice             2000-01    Kg per hect.            1702           1901
         Avearge yield of     Wheat            2000-01    Kg per hect.            1592           2708
         principal Crops      Maize            2000-01    Kg per hect.            529            1822
         Cropping Intensity                    2002-03     Per cent                105           135




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          Consumption of Fertilizers       2003-04   Kg per hect.                          89.8
          Prop. Of area under irrigation    2001       Per cent                            44.2
          HH availing banking services      2001       Per cent                            35.50
          Credit-Deposit Ratio              2003       Per cent                            59.4


                           Exhibit 5.1: Indicator of economy of Jammu & Kashmir
Source: Digest of Statistics, 2003-04, Government of J&K & State Development Report for J& K 2003

5.2.1 Physical Infrastructure
Road & Rail Network
The Road Network in Jammu & Kashmir is one of the major priority areas as Rail & Water Transport
spread is very less and Road is the main mode of transport available. The Road lengths in the State is
maintained by various organizations and Departments, e.g. PWD, Forest Dept, Irrigation Dept & Flood
control Dept and BRO. The total road length maintained by PWD in the Year 2002-03 is 14858 Kms. Work
on the 4 Laining of Srinagar Jammu Road is under way. Srinagar- Leh, Batote-Kistwar-Sinthan road,
Khanabal Pahalgam Road, Narbal-Tangmarag Road, Domel Katra Road, Nemu-Padam-Darchai Road,
Baramulla-Uri LOC road are being upgraded under the Prime Minister reconstruction programmer.
Work of linking Kashmir through railways is under progress and Udhampur has already been linked this
year. Mugal road project is expected to be completed in two years and it will serve as alternate road to
Kashmir Valley.


Power
For the year 1999-00, the consumption for Jammu & Kashmir was 2915 MKwH, sharing 0.9 per cent of the
total consumption for the country as a whole. Hydel energy is the cheapest source of energy available to
the state, though thermal energy is also consumed in large proportions. The installed capacity in thermal
plants as on 31 March 2000 was 184 MW. Thermal plants are basically used as standbys to back the hydel
plants whose generation capabilities fall during winter season due to low river discharge. The power sector
not only been unable to keep pace with the growing demand but its supply to ultimate consumers has also
been poor. In addition to large unexplored potential, inadequate transmission and distribution network,
huge transmission and distribution (T&D) losses, low power tariff, power thefts as well as long gestation
period of the power projects have contributed to the dismal situation of the sector. The installed capacity
in the state as on March 1998 was 374.13 MW, with 190.19 MW in hydel plants and 183.94 MW in thermal
plants.


Of the 6,417 inhabited villages in the state, 6,237 stand electrified as on 2003-04, of which 4,411 villages
have been electrified with REC (Rural Electrification Corporation) loan funds.
Post & telecommunication

Jammu & Kashmir’s telephone population as on June 2002 was 231777 working connections translating into
a Urban teledensity (phones per 1000 people) of 6.33 and Rural teledensity of 0.12, which is much lower
than the national average of Urban teledensity of 8.47 and Rural Teledensity of 0.85. Of the total 6764
villages in the state, 4070 had been provided with telephone connections by June 2002.


The Postal network of the State constitutes 8 Head Post offices, 275 sub post offices, 1404 sub post
offices. The citizens of the State access postal services through this network of offices.



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5.2.2 State Finance
The State’s inability to generate enough revenue has resulted in increased dependence on Central Aid &
Assistance. The Fiscal Performance of the year 2000-01, shows that Government’s Tax & Non Tax
Revenues constituted 19.32% of total Revenue Receipt of Rs. 5,426 Crores and the Central Aid constituted
80.67% of the revenue receipt. The total expenditure of the State in total of Revenue & Capital
expenditures, increased 128% from 1995-96 to 2000-01. The figures of Revenue deficit & Fiscal deficit of
the State for last couple of years is very alarming & points to improper fiscal management. This indicates
that Jammu & Kashmir's fiscal situation is much below the national average. The State could mobilize its
resources for higher own tax and non-tax revenue collection as there is lot of potential to increase the
figures in comparison to other States. Though there is a 128% increase in total expenditures of the State
from 1995-96 to 2000-01, the revenue expenditure increased 163.13% and the Capital Expenditure has
also registered an increasing trend amounting to an increase of 13.62%. This fairly indicates that efforts
of the Government to control the revenue expenditures are not very effective and at the same time it is
also reflected that the state has given less emphasis on investments and growth-oriented developmental
expenditure. So it is the need of the hour for the Government to curtail the Revenue Expenditures, find
innovative ways to increase tax & non-tax revenues and improving the efficiency of expenditures.
                                                                    (Rs. in Lakhs)

                                                                Jammu & Kashmir
                      Total Receipt                                   542668.7
                      Revenue Receipt                                104883.57
                      Capital Receipt (Grants in Aid)                437785.21
                      Total Expenditures                             748095.02
                      Revenue Expenditures                           661983.64
                      Capital Expenditures                            86111.38
                      Revenue Deficit                                557100.07
                      Fiscal Deficit                                  643211.45
                      Interest Payments                               76876.85


              Exhibit 5.2: Fiscal Performance of Jammu & Kashmir for the Year 2000-01
Source: Digest of Statistics, 2003-04, Government of J&K & State Development Report for J& K 2003


5.3     HUMAN DEVELOPMENT INDICATORS

Jammu & Kashmir is much behind the other States of Indian Union in human development indicators.
Though the human development indicators are improving but it is still below average.


Jammu & Kashmir’s performance in human development indicators is not very satisfactory as the literacy
rate is very low and the infant mortality rate in Jammu & Kashmir is far below the national average.


5.3.1   Literacy


The overall literacy rate in Jammu & Kashmir is 55.5% making it 33rd ranked State in the country only
followed by Jharkhand & Bihar. The male literacy rate is 66.6% and female literacy rate is 43%.




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Total/Rural/Urban                                   Persons                                  Males                        Females
                                              1981                       2001           1981             2001        1981       2001
Total                                         30.64                      55.5           41.46            66.6        18.37       43.0
Rural                                         25.01                      49.8           36.35            61.7        12.19       36.7
Urban                                         51.12                      71.9           59.87            80.0        41.05       62.0
                                       Exhibit 5.3: Literacy Rate of the State of Jammu & Kashmir
Source: Digest of Statistics, 2003-04, Government of J&K

5.3.2                 Primary & Secondary Education


                                Primary & Secondary Education
                      14000


                      12000                                                   1504         1529
                                                               1511
                               1351             1466


                      10000
     No. of schools




                       8000


                       6000
                                                               10860          10926       10934
                               10483            10515
                                                                                               5040

                       4000
                                                       3507           3487       3728
                                      3104

                       2000


                          0
                              1996-97         1998-99         1999-00        2000-01     2001-02
                                             Primary schools                   High/H.S.School
                                             Middle schools

Exhibit 5.4: Growth in Primary & Secondary Education (School)
Source: Digest of Statistics, 2003-04, Government of J&K

5.3.3                 Higher & Professional education


The demand for degree colleges and universities are increasing in the State. Though many colleges has
been opened in recent times, but they are not sufficient to cope with the increasing demand for more
institutions. The data of 2001-02 from the Education Department, Jammu & Kashmir suggests that there
are 33 colleges for General Education, 11 colleges for Professional education in State and in total 46,347
students are enrolled in these colleges. There are five medical colleges in the State with an admission
capacity of 372 students..



5.3.4                 Healthcare


The constraints in the improvement of health status of the people of Jammu & Kashmir includes, lack of
financial resources, dearth of technical staff, and inadequate health infrastructure. The state has not
been able to keep pace with the national level achievement, in spite of giving due priority to the health




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sector while distributing state resources. Further, recent disturbances also have worsened the condition.
Consequently, the state till date has a considerable segment of population living below poverty line, with
poor infrastructure amongst abundant resources.




                                                Health Care
             Selected Healthcare Indicators:-
                                                                                      No. of beds
                   No. of District/Sub District/Pvt              111                   11921
                   Hospitals
                   No. of Primary Health Centres                 361
                   No. of Mobile Medical Units                    14
                   No. of Alloathic Dispensaries                 258
                   No. of Medical Aid Centre                     324
                   No of Ayurvedic/ Unani                        433
                   Centres
                   Crude birth rate                     19.2 per thousand
                   Crude death rate                      5.7 per thousand
                   Infant mortality rate                 45* per thousand
                   Life expectancy
                          Male                                    60.2 years
                          Female                                  60.7 years
                                            (Source – Digest of Statistics 2003-04, Govt of J&K)


         Exhibit 5.5: Health statistics of the State of Jammu & Kashmir in the year 2001-02



5.3.5   Basic Civil Amenities
Water Supply
The availability of safe drinking water is one of the major human development indicators of a State.
Though Jammu is located along the river Tawi, but it is learnt that 70% of the tap water supplied by the
Public Health Engineering (PHE) department to the consumers in Jammu was unfit for consumption. The
Tawi river which is the main source of drinking water supply is highly polluted. Currently, 80 tankers are
being utilized for supplying drinking water to water scarcity areas, as with respect to the demand of 63
MGD drinking water in Jammu city, the present availability is 50.80 MGD. Due to water supply problem,
Public Health Engineering department has started exploitation of ground water in a big way due to the
depletion of surface water resources. The PHE department has installed 10 tube-wells in Jammu city
during the past two years. The portable water supply in the State has increased by 50 lakhs gallons with
the installation of these tube-wells. Under the Ground Water Exploration Programme, 173 tubewells have
been installed in the state since 1996. Out of these, 81 tubewells have been commissioned in Jammu region
while 92 tubewells have been installed in Kashmir Valley. Besides, 1720 handwells and 1332 shallow pumps
have also been installed in Jammu region and 1467 hand pumps in Kashmir Valley.


Sewerage and Drainage
Due to the population growth in the State, the canals degenerated into sewage drains since there was no
incentive to keep them clean and desilted. These days the canals are just gutters. As there is no municipal
waste disposal system and sewerage system in many districts, residents in many places directly discharge
their waste into the lakes making the condition more horrible.



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The waste water from the towns of Anantnag, Srinagar, Sopore and Baramulla are discharged into nalahs,
drains and canals which ultimately reach the river Jhelum and is the main source of its pollution. With high
growth of urban areas and increase in development, the quantum of untreated wastewater and solid waste
is rapidly increasing. Taking note of the grave situation, Government has taken many sewerage schemes to
tackle the problem.


Disposal of Solid Waste
It is very much important for a State to ensure safe disposal of Municipal wastes to provide cleanliness
and a pollution-free environment in cities and towns. The Government is in the process of discussion with
the potential private parties for setting up plants for solid waste management in the State. As part of the
measures taken already by the State Government, procurement of modern scavenging equipment has been
completed to remove the filth in the interiors of congested cities. As many as 16,000 dustbins were being
distributed among the people in Jammu city.
On the sanitation front, the Jammu Municipality has launched a night scavenging scheme, door-to-door
collection of garbage and house-to-house separate collection of bio-degradable waste and non-
biodegradable waste in Jammu city to ensure cleanliness and to initiate scientific solid waste management
initiatives among the citizens.




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5.4 EREADINESS & CURRENT INITIATIVES

eReadiness of the State
Jammu & Kashmir is lagging behind in the IT initiatives among the northern states of India. Jammu &
Kashmir is also having a NIC State Unit functional under the Department of Information Technology,
Ministry of Communications & Information Technology, New Delhi.


The E-Readiness Report 2004 places Jammu & Kashmir as ‘Below Average Achievers’, which reflects that
the State is lagging behind most of the States of India. The chart below shows the position of different
States in the E-Readiness matrix. Jammu & Kashmir has been placed in Level 4 in the Environment sub
index. Which has been computed based on the indicators like Market Environment, Political & Regulatory
Environment & Infrastructure Environment. At the same time, the State has been placed in Level 5 in the
Readiness sub index, which has been computed based on the indicators like Individual Readiness, Business
Readiness & Government Readiness. Jammu & Kashmir has been placed in Level 6 in the Usage (Degree of
utilization of ICT) sub index. Which has been computed based on the indicators like Individual Usage,
Business Usage & Government Usage. These three areas are major areas of concern, where the State
needs immediate improvement.




   Source: E-Readiness Assessment Report 2004



            Exhibit 5.6: Categorization of the States as ranked by the E-Readiness Index


Source: India- E-Readiness Assessment Report 2004 for States & UTs by DIT, GoI




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5.4      CURRENT POLICIES

5.4.1    IT Policy of Jammu & Kashmir Government
The Government of Jammu & Kashmir has formulated the IT Policy of the State and it came into effect
from 23rd Jan’04. The IT Policy lays the foundation stone for eGovernance and other It initiatives and
provides guidelines for all related areas, IT in industry, IT in education, IT for social equality, IT for
employment & IT infrastructure. The IT Policy encouraged eTourism, e-Health and eCommerce in the
State. The IT policy initiatives are spelt for setting up of IT industry with details of financial assistance
policies, interest subsidies schemes and tax benefits for different companies. It has been encouraged to
setup portals and electronic kiosks for service delivery to the citizens from different departments. Few of
the areas has been identified for initiating eGovernance initiatives to computerize those services. The IT
Policy has also spelt guidelines for Human Resource Development in the State with a broad Human
Resource Development Policy as part of the IT policy. Software Technology Parks has been set up in
Jammu & Srinagar. State Government has also defined Information Technology Industries and eligible for
incentive under this policy.


A comprehensive separate Web Policy is also in place to administer and monitor all portal development and
maintenance in the State.




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5.5     UNIQUENESS OF STATE (SWOT)
The State of Jammu & Kashmir is not a progressive State in terms of infrastructure development, It
readiness and service delivery mechanism. The State is also suffering a lot due to fiscal instability, as the
State is mainly dependent on the Central grants & aids. Unemployment and terrorism problems are the
main roadblocks at this juncture. After a detailed analysis the SWOT picture of the State is coming as
depicted below:




                       Strength                                                    Weakness
        • Agriculture is the main source of                            • Inability to generate sufficient
           revenue for the State                                         revenues
        • CICs are there to provide IT                                 • Shortage of skilled manpower

           access to remote areas                                      • Low tele density.
                                                                       •   IT backbone not yet existing
                                                                           in the state, still in a nascent
                                                                                        Stage.




                                                Jammu & Kashmir



                     Opportunity                                                       Threat
                                                                       • Steep rise in expenditures.
        • Power sector to be fully explored.                           • Over dependence on Central aid.

        • Tourism industry has lot potential to
          Grow.




                                 Exhibit 5.7: SWOT Analysis of the State




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5.6       CURRENT IT/EGOVERNANCE INITIATIVES IN THE STATE

Government of Jammu & Kashmir has taken           many IT/eGovernance initiatives in the State. Information
Technology Department was formed in 2002 and NIC State unit is working in the State from the inception
since October, 1988. NIC and IT Departments are working hand in hand for successful implementation of
the initiatives in the State.

      •   110 Community Information Centers (CIC) have been set up across the remotest of regions in the
          J&K among the sanctioned 135 CICs for the State. These have been done with an aim to bring
          Information Technology to the grass root level of people. These centers have also been
          instrumental in taking Information Technology to the remotest part of J&K in terms of providing
          training and other IT facilities to the rural mass. In Jammu & Kashmir, there is a lot of potential
          for using the CICs as service delivery centres for different Government services.

      •   An elaborated system has been implemented in Electoral department to computerize the electoral
          rolls for J&K State. System is designed to handle complete details of voters, constituency,
          address, profile of candidates and declarations. Complete details are made public using a
          comprehensive dynamic web portal. The system is evolved to handle data entry in URDU language
          and same data is translated in Hindi also and available on the portal.

      •   The NIC State unit hosts and maintains the official website of the Government of Jammu &
          Kashmir. The Website boasts of a rich repository of information useful for the Government
          employees as well as the common masses, ranging from the latest News, employment opportunities
          in the Government, tenders being floated by the Government to the latest Promotions and
          transfers taking place in the Government.

      •   The Website of Transport Department, Government of Jammu & Kashmir is providing forms for all
          License & Registration related transactions in the site, applicable fee details, guidelines for
          different transactions, statistical data in terms of Vehicle Population & Revenue Collection is
          displayed in the site. Apart from it, the Road signs, Distance & Fare details are also provided in
          the site and the Token Tax rates for different category of Vehicles are mentioned in the site.
          Transport Department has also implemented two application softwares named Vahan & Sarathi for
          automation of Registration related transactions and license related transactions in the pilot
          location of RTO, Lakhanpur. The live run is going on in the office for last three months.

      •   Similar kind if portals with various services and informations for the citizens are available for the
          Finance, Employment, Tourism, Vigilance, Horticulture Department. The tenders of the State are
          also floated in the web sites of the State.

      •   Computer training is being imparted to Government employees with an aim to train them all in the
          basic operations of the computers along with the upgraded training by NIC state unit staff, IT
          Department or by private institutes also.

      •   IT Department has formed resource team to assist other Departments in their IT needs. The cell
          also attends to any hardware & software problems being faced by the Departments, rectifying
          networking faults, coordinating implementation of various software packages.




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•   J&K IT Department has implemented Secretariat Knowledge Information Management System
    (SKIMS) / SMARTGOV, which include combination of total 274 functionality cater to the day to
    day working of almost all the department and keeping the record of all secretariat related
    communications. SmartGov mainly handle the email communication, scheme management, CM /
    Governor communication and knowledge management related to departments of J&K State.




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                               6. EGOVERNANCE VISION

6.1          STATEMENT

eGovernance Vision Statement of the State is


“Jammu & Kashmir will utilize IT as a tool to bring transparency, accountability, efficiency &
responsiveness in to deliver better services to citizens.”




6.2          ALIGNMENT & DIVERGENCE WITH STATE’S VISION, PLANS, DEVELOPMENTAL OBJECTIVES

The IT Policy, Web policy, IT, e-governance mission statement, strategy and initiatives already taken are
definitely in line with the development needs of the state. The main objectives of the e-governance vision
& strategy are mentioned below which are in line with the eGovernance and good governance agenda of the
State.

         •    Harnessing the powers of Information Technology to provide efficient, effective and
              transparent services to the citizens of the State.

         •    IT should be used for empowering the rural people.


         •    IT should be used to provide more employment opportunities to the educated youths of the
                State.
Making the information available to the citizens, is one of the main goals of eGovernance initiatives. It will
help to bring more transparency to the system and efficiency to the service delivery system. Achieving
these goals will meet the Governance and Development agenda of the Government of Jammu & Kashmir.


In order to provide efficient and effective citizen services, it is necessary that all the department
initiative are scalable and interoperable however it is observed that several of e-governance initiative
taken at various departments do not comply to eGovernance standards and running discretely for MIS
purpose. Many departments are having stand alone legacy applications which may not be reusable in order
to achieve the integrated government structure. The Departmental applications must have integration at
the back end so as to facilitate the Common Service Centers to address a wide range of services from a
single window.



6.3          ALIGNMENT & DIVERGENCE WITH NEGP AND OTHER STATES
Brief background of NeGP
National e-Governance Plan, (NeGP) has been designed by Government of India for increased transparency,
efficiency and effectiveness for delivery of citizen services. Government of India has identified certain
core projects, which are central subjects like Passport, Income Tax and ten other Projects within the
domain of state governments. These Projects are known as Mission Mode Projects, which need to be



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implemented on a priority and mission critical basis. These projects would receive 100% funding from the
Government of India on centre assistance. However government is of the opinion that most states in the
country suffer from lack of quality human capacities for implementing the Projects and hence expects
every state government to address its capacity gaps through the Additional Central Assistance provided
explicitly by the Planning Commission for Capacity Building requirements of all states.
The need for capacity building has given rise to the necessity of having an institutionalized framework
within the administrative structure which shall be devoted to the cause of envisaging, conceptualizing,
implementation and proliferation of e governance across the state with an exclusive nodal agency / Society
for I.T. at the state level (SeMT) and dedicated Project teams at each department (PeMT). These teams
would have a judicious mix of people both from with the government and experts and professionals from
the private sector.


Alignment with NeGP
As per the NeGP, every state government should designate a Public Company or a Society formed as the
Nodal agency for managing the I.T. initiatives of the state. The Information Technology Department,
Government of Jammu & Kashmir, will designate the formed society as a nodal agency for the development
of ICT in the State. The company will be having a clear mandate to promote ICT and accelerate the
process of e Governance in the State. It will play the role of consultant to the state government at the
Program level and plays an active role in procurement of all hardware for the state, bid management,
vendor evaluation and selection, preparation of scope of work, preparation of RFP and SLA etc. The
process of formation of Society for implementation and management of IT initiatives, has already started
in the Government of Jammu & Kashmir. It is expected within next two months it will be functional.
In addition to these, Government of Jammu & Kashmir has decided to form an IT Directorate, which be
closely working with NIC and Society formed for management of IT initiatives in the State and to bring
overall coordinated effort in this regard.


Divergence from NeGP
As per the National e Governance Action Plan e Governance has to emerge as a priority area in the state
government’s agenda to provide best citizen services to the citizens of the State. To achieve the same e
Governance requires full time dedicated practitioners who are solely utilized for realizing the e governance
ambitions of the state. Although Department level I.T. committees are also yet to be formed and
CIOs/Joint CIOs to be appointed to manage and monitor the e governance projects.


In the State of Jammu & Kashmir, there is a shortage of skilled resources at both the State level and
Department level. There are no dedicated resources in the Department level for eGovernance and IT
initiative implementation. All the Departments are fully dependant on NIC and IT Department for
implementation and functioning of the Department level IT initiatives. At the State level, very few
dedicated people are available for management and monitoring of IT initiatives. No high level structured
committee is formed till date for this purpose. It is very much essential that IT Department to be
strengthened with additional resources for smooth implementation and monitoring of IT and eGovernance
initiatives of the State.




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The lack of full time resources for monitoring and management of eGovernance initiatives is a clear
divergence from the NeGP, which needs to be addressed immediately. It is recommended that priority
Departments should have a dedicated IT team for implementation and monitoring of Department specific
initiatives and at the same time a State level high powered Committee need to formed for providing
adequate guidance to the Departments.




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                        7. E-GOVERNANCE STRATEGY

The eGovernance Strategy describes the roadmap for achieving the vision taking into account of the
mission, objectives, needs & expectations of the stakeholders, socio economic analysis. It best describes
the way for implementation of the initiatives keeping in mind the existing capacities, bridging the capacity
gaps and benchmarking the services along with the best practices.


The detailed Roadmap has been prepared keeping in mind the goal of arriving at a structured roadmap for
all the eGovernance initiatives that will be undertaken by the Govt. of Jammu & Kashmir for the next 3-4
years.


The applications have been categorized at three different levels, namely
     •   Core Infrastructure - Core Infrastructure will be the base for all applications across the State,
         for e.g. SWAN, Data Centre etc
     •   Core Applications – Applications, which are common across all the departments, for e.g. HRMS, e-
         Procurement etc.
     •   Group Applications – Applications, which are common across a few departments of the state, for
         e.g., GIS, Grievance Redressal etc.
     •   Departmental Applications – Applications which are specific for the department, for e.g,
         Inventory Management system for Food & Civil supplies, Disease monitoring system for
         Agriculture department etc.


The Roadmap tries to align the vision of the State Government with the National e Governance Action Plan
(NeGP) formulated by Department of Information Technology, Government of India. During the process of
preparation of this Roadmap for the State, a detailed study of 30 Departments of the State and
arrived at a list of 18 priority Departments for the state Government to focus for the first wave of
computerization. The list is a healthy mix of State Mission Mode projects, Core Infrastructure Projects,
Core Application projects & new projects identified by the State, which are considered critical and
important from the State’s point of view. The list of prioritized Departments are listed in the Annexure
IV


The approach for this exercise included study of the functions of the departments, critical analysis of the
current eGovernance initiatives in the Department and need analysis for future requirement of the
Departments. The Socio Economic Analysis of the State was also done at the same time to prioritize the
initiatives & the stakeholders needs and expectations were analyzed for the identification of the critical
parameters for success of the projects.




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7.1       INSTITUTIONAL FRAMEWORK
The Capacity Building Guidelines issued by Government of
India has suggested creation of Institutional Structures
                                                                       Program Steering Council
to promote and manage the e-Governance. However the
following steps may be needed to align itself with the
structure proposed in the GoI Guidelines::
                                                                        State Apex Committee
      •   The Program Steering Council (Vision & Policy
          Level)
      •   The State Apex Committee (Monitoring & Policy
                                                                  ITD
          Level)
      •   State    e-Governance   Mission    Team (SeMT)
          (Program Level)
      •   Project e-Governance Mission Team (PeMT)
          (Project Level)
                                                                     SeMT                    PeMT

                                                                      The Institutional framework

As per GoI Guidelines, the following structure would provide the support and drive for e-Governance
Project. It is proposed that the Program Steering Council would be formed under the chairmanship of the
Chief Minister of Jammu & Kashmir. The Apex level Program Steering Council would provide overall vision,
broad policy direction & guidance to the State Apex Committee for current & future e-Governance
initiatives in the State.


As proposed, the State Apex Committee for e-Governance will be headed by the Chief Secretary along
with the Line Secretaries. The State Apex Committee will work together to provide strategy direction
and oversee the State e-Governance program. It is expected that the Committee will prioritize
eGovernance initiatives in the State following the NeGP guidelines. One of the major tasks of the
Committee will be to ensure sound inter departmental coordination for all the initiatives & help in
synergizing efforts across the state.


SeMT- The proposed SeMT will be formed to support the Program Steering Council & State Apex
Committee in all the initiatives through participation in overall direction, standardization, program
management of e-Governance initiatives running in the State. All interdependencies, overlaps, conflicts etc.
across projects as well as core and support infrastructure shared across several projects would fall under
the purview of this group.
PeMT-      This team will be formed with the people having both domain & technical expertise. Every
department implementing eGovernance initiative will be having a PeMT for overall Project monitoring,
Project execution & Process & Change management related issues. The team will help the departments for
preparation of the DPRs, business process re-engineering, change management, financial sustainability,
technology expertise and managing the implementation of the project.




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7.2         HIGH LEVEL E-GOVERNANCE ROADMAP FOR JAMMU & KASHMIR
Jammu & Kashmir is at the very beginning stage of implementation of eGovernance initiatives across the
Departments of the State. The eGovernance Roadmap is a milestone in this path of making Jammu &
Kashmir a SMART State and making the service delivery system an efficient and responsive one.


        The e-Governance Roadmap                                                           M odern , Sm art,,
        for Jammu & Kashmir                                                                responsive and
                                                                                            citizen friendly
                                        M ove from ‘G ovt. as Provider’
                                                                                                  state
                                        to ‘G ovt.as a enabler’




                                                            Statew ide Roll out



                                  Build Pilot Site
                                                                                                       Year 2008


                                                       Sensitize, Train, M otivate
                                 Develop               citizen & em ployees
                                 Departm ental
                                 Applications
                                                                                                Year 2007
                      Build                      Develop C ore Applications
                      Infrastructure
                      /Databases



                          A rticulate Policies


                                                                                          Year 2006
      Year w ise Priority List




                                 Exhibit 7.1: eGovernance Roadmap for Jammu & Kashmir


The high level roadmap identifies the broad activities, which need to be taken up by the State. The
Roadmap suggests implementation of the initiatives in different departments of the State in a parallel
manner.       The indicative timelines for implementation of these initiatives has been spelt taking ideal
scenarios into considerations. So it is perceived that the actual timelines for implementation of the
initiatives may differ depending on the resourcing structure, leadership provided, infrastructure
availability and acceptance among the Departmental staff and citizens.


The eGovernance Roadmap will also cover the list of the prioritized initiatives in respect of Department
level and core infrastructure level.




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7.3        CORE PROJECTS COMMON ACROSS THE GOVERNMENT
The Core Projects will run across the Departments of the State, which will form the core infrastructure
and core applications for all eGovernance initiatives in the State. The list of Core projects are


Core Infrastructure Projects are
      1.   State Wide Area Network (SWAN)
      2.   Data Centre
Core Applications are
      1.   Human Resource Management System (HRMS)
      2.   e-Procurement


At the same time it is proposed that eMail/ Internet should be provided in all the departments to
facilitate the IT preparedness among the employees of the State.


SWAN: The State Wide Area Network (SWAN) is envisioned to connect all the distributed network areas
in the Government infrastructure. It will act as a customized communication backbone interconnecting all
the local networks in Government setup. It is expected that the SWAN will provide direct broadband
connectivity to all the offices of the State, Districts and Subdivisions upto panchayat level in all the nodes
of all the Departments.
The network should be able to communicate Voice, Data and Video services across the network. The SWAN
will form the core of the entire communication infrastructure. All Core and Group Applications of the
State will reside on this network. It is envisaged that SWAN will connect the Departmental Headquarters,
district and sub divisional offices and finally the panchayats in a phased manner.


Data Center: The Data Centre will act as an central repository of data for all Government Departments &
institutions. The data will be stored in the data centre which will be available online for all Government
Departments. This will help to have an uniform data structure across all the Departments and Government
can think for a disaster recovery system based on the data centre.
This project involves taking the data of every department under one repository and it’s a mammoth task. It
need to be taken up in a phased manner and will cater to the following services:


      •    Communication and messaging services
      •    Information about government schemes and issuance of Government forms.
      •    Meteorological Information Services
      •    Educational Services
      •    Employment Services
      •    Information of various events like festivals, events etc
      •    Agriculture and veterinary Information services
      •    Transportation services,
      •    Electricity priority connection list, drinking water resources, village schemes, Citizen Charter etc.
      •    Public Grievance Redressal System
      •    Online submission of application forms for issuance of various G2C certificates.



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    •    Online payment of house taxes and other govt. fees
    •    Data Mining
    •    Geographical Information System
    •    Interfacing with Govt. Departments
    •    Online applications for Govt. Schemes.


A few more services can be added depending on the needs of the government and the citizens.




HRMS: The HRMS (Human Resource Management System) is proposed to serve the purpose of all
personnel information management for all Government employees in the State. The Human Resource
Management System will be having all the features for management of all HR processes such as payroll,
promotion, transfer, cadre management, leave management, pension etc. It is also proposed to have an
employee self service portal for every employee which will help them in taking ownership of all individual
HR processes and automize the complete HR processes (such as applying for leave, settling claims, details
of PF amounts, details of deductions, approval for all applications etc). To get the full benefits of
automation and streamlining the processes, it is felt necessary to develop and deploy the Human Resource
Management System across all the Departments.


The HRMS would be closely integrated with an Employee Database, which would contain all details of a
government employee. Key objectives of HRMS would be:


    •    Develop a single and integrated view of employee information
    •    Higher utilization of existing infrastructure and technology investments
    •    Provide Timely & reliable management information relating to human resources for effective
         decision making
    •    Integration with other related applications
    •    Provide single-window services to employees




e-Procurement: Procurement processes are an integral part of Government processes. It is very much
essential to streamline the procurement processes to bring more transparency and efficiency in the
system. It is recommended that Government should launch an e-Procurement initiative, which will be
supported through electronic purchase requisition generation, comparison of quoted, selection of vendor
and placement of order. It will also facilitate purchase order processing, follow-up and monitoring
deliveries through confirmation of receipt of goods simply by entering the PO number. The solution can
also support invoice verifications.


Departments would be provided a facility to raise an online requisition for any purchases (major/minor).
Based on the sanctioning levels the requisition would be approved online by the respective authority.


The e-procurement system should provide the facility for issuance of tenders through pre-defined
templates/proformas. The tender responses can be compared and based on the successful tenderer’s


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quotes, supply order/ work order generated with standard terms and conditions. The System should also
facilitate tracking the status of the Work Order /Contract.


e-mail/Internet: Efficient service delivery to the citizens in an integrated way depends on the inter-
departmental communication and compatible communication system. A statewide email infrastructure on an
enterprise wide basis for all the government departments and employees are very much essential for
achieving the goals of SMART state. Most of the Departments in Jammu & Kashmir does not have internet
connectivity barring the Administrative people’s offices in secretariat. Email is very much critical for
today’s business operations in government sector along with the private enterprises. Internet
communication is the powerful medium that allows the exchange of ideas and messages, as well as text
documents, videos, images, and sounds. Integrated with other applications, email facilitates timely
communication, opens access to documentation, and increases productivity. It is recommended that
internet connection should be provided for all the departments and e-mail application for Government
employees should be implemented.
The e-mail architecture should be designed by incorporating following practices into the system:
    •   Email servers should be administered and managed as a part of the strategic infrastructure.
    •   Email servers should support multiple email clients.
    •   Use a common email directory service throughout the state.
    •   Select an email client that includes standard APIs for email-enabling other applications.
    •   Implement security for email message transport and storage.




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7.4        INTEGRATED APPLICATIONS ACROSS DEPARTMENTS & AGENCIES
After detailed analysis of the IT initiatives and socio economic conditions of the State, it is recommended
the below mentioned initiatives can be taken across various departments of the State for achievement of
State’s vision of SMART governance:


      1.   Geographical Information System
      2.   Grievance Redressal system
      3.   Disease Surveillance and monitoring system




The departments where these applications will be applicable are shown in the following table.



Applications/




                                                                                                                                                 Consumer Affairs & Pub. Dist
Departments




                                                                                                                                                                                                         Public Health Engineering
                                                                                                                                                                                Revenue (Land Records)




                                                                                                                                                                                                                                                                  Industries & Commerce
                                                                                                                        General Administration




                                                                                                                                                                                                                                              Urban Development




                                                                                                                                                                                                                                                                                                      Power Development
                                    Finance (Treasury)



                                                                        Animal Husbandry

                                                                                           Social Welfare
                                                         Horticulture
                     Agriculture




                                                                                                                                                                                                                                                                                          Law/Court
                                                                                                            Transport




Geographical                                                                                                                                                                                                                         Health
Information
System

Grievance
Redressal
system


Disease
surveillance
and
Monitoring
system



                                   Exhibit 7.2: Integrated Applications across Departments




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7.5     INITIATIVES REQUIRED IN VARIOUS DEPARTMENTS
Though the State of Jammu & Kashmir has taken few eGovernance initiatives, but the State is yet to
arrive the status of eGovernance enabled State. After detailed socio economic analysis of the State,
discussions with various Department heads and after evaluation of the existing initiatives in the State, the
list of Group initiatives and Departmental initiatives has been arrived which need to be carried out by the
State in next three years time to achieve the State’s eGovernance vision. The initiatives are mentioned in
two tables, one detailing the scope and intended benefits of the initiatives and the other differentiating
the Group initiatives and Departmental initiatives. Current status of all department in terms of detail
functionality, key process and computerization status are detailed in Annexure III.


Agriculture, Horticulture & Co-Operative Department

      Recommended                                             Scope
       Initiatives
Web Portal                     Online Market Price, Knowledge Management, News Bulletins,
                               Updates, Technology Transfer, Marketing initiatives
Mandi Management System        Will be useful for online Mandi prices so that farmers can get the
                               right price, Same solution can also be deployed in Mobile Mandi.
Computerization of Co-         Computerization of CO-Operative banks so that farmers can get
operative Bank                 the maximum benefits from State schemes and easy loans.
Inventory Management for       Centralized inventory Management System for monitoring and first
Agriculture & Food Products    decision making for inventory replenishment and dispatch
Kiosk Application              Bilingual application will be developed for Information dissemination




                                   •    Geographical Information System
      Group Initiatives


                                   •    Web Portal
                                   •    Crop Weather, Disease surveillance and Monitoring system
                                   •    Departmental database
 Departmental Initiatives          •    Computerization of Co-operative banks
                                   •    Management Information System
                                   •    Monitoring System for Breeding
                                   •    Decision Support System

Tourism Department

       Recommended                                             Scope
        Initiatives
Web Portal                       Services like bookings, permits and application forms can be put
                                 on the portal. It will also contain all information regarding
                                 packages, products, attractions, prices, list of tourist points,
                                 facilities available at tourist points, contact number of the
                                 concerned persons in every tourist point, the transportation
                                 facilities available to reach and to go out from every tourist point
                                 of the State etc.
Management Information           Application should be able to handle grants, loans disbursement
System (MIS)                     and payment reminders and other scheme related information



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                                handling
Department Database             This will give an indication of the profile, place of origin, purpose
                                of visit and tourist traffic. The promotion and marketing will be
                                more effective.
Connection with Hotels,         These places will be the inputs to the database. This in turn will
lodges, restaurants etc.        facilitate the online booking of the Hotels and lodges at every
                                tourist point through the portal. The facility to provide one point
                                of contact through the portal can only be achieved if the
                                connectivity with the relevant institutions can be ensured for
                                every interested traveler to the State.




      Group Initiatives             •   Grievance Redressal system

                                    •   Management Information system
                                    •   Web Portal
  Departmental Initiatives
                                    •   Connectivity with Hotel, Lodges etc



Social Welfare Department


      Recommended                                             Scope
       Initiatives
Web Site                        Web Site should have information related to schemes, availability
                                of opportunities for women and child development and other
                                department initiative and informations.
Scheme Management System        Application should be able to handle all schemes, grant, aids and
                                Tracking of disbursements to the beneficiaries and scheme
                                implementation management
Database of all beneficiaries   This will help in tracking the payments made to the beneficiaries
                                leading to transparency and more efficient and effective welfare
                                measures.

Connectivity with CICs, NGOs    Better coordination can be achieved through this connectivity.
and districts                   CICs may be used for online applications from rural areas.




      Group Initiatives

                                    •   Scheme Management system
                                    •   Beneficiary Database
        Departmental
                                    •   Web Site
         Initiatives




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General Administration Department

     Recommended                                              Scope
      Initiatives
HRMS Package                 Personal file details of all the employees will be at one place. Many
                             of the processes relating to recruitment, Appointment, promotions,
                             leaves, transfers etc. can be automated. This will form one of the
                             core application and GAD will be the owner of this application
Employee Database            Required for HRMS package


     Group Initiatives           •       Grievance Redressal system

                                 •       Database of all employees of the state
 Departmental Initiatives        •       HRMS Package




Finance Department

      Recommended                                              Scope
       Initiatives
Automated payroll system       In the current scenario, Finance (Treasury) handles the salary
                               operations. Right now a single cheque comes to the department
                               for all the employees. It can be fully automated, and salaries of
                               individuals can directly go into their bank accounts
Computerization of             Online system should be implemented to handle the commercial
Commercial Tax /VAT            tax/ VAT transaction in the state.
Check post computerization     It is recommended to review the current check post
                               computerization and more comprehensive system needs to be
                               implemented to cater the commercial tax department functioning.
Fund Organization              Computerization of Fund Organization
Computerization




      Group Initiatives

                                     •     Automated Payroll system
                                     •     Computerization of Commercial Tax/VAT
  Departmental Initiatives           •     Checkpost computerization
                                     •     Fund Organization Computerization



Consumer Affairs & Public Distribution Department

     Recommended                                              Scope
      Initiatives
Automated Ration Card        Form filling directly from the website automatic generation of
System                       ration cards. Other departments can also use this information.

Inventory Management         The information right from purchase at FCI to godowns at CAPDD
System                       & fair price shops can be automated. Real time data can be
                             captured. Inventory can be tracked at all levels. The inventory



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                             management system should be connected with the Agriculture
                             department to track the produce of staple items of the State.
Forecasting System           Can be done on the basis of no. of cardholders and automated
                             inventory management system.
Centralized database         For Ration card and inventory data

Connectivity to Godowns of   This will be required for inventory management system which will
CAPDD, FCI and Sales         provide the details of incoming and outgoing food grains etc
Centres/PDS


      Group Initiatives              •    Grievance Redressal system

                                     •    Automated Ration Card System
                                     •    Inventory Management System
  Departmental Initiatives
                                     •     Forecasting system
                                     •    Connectivity with godowns & FCI/PDS


Power Development Department

     Recommended                                             Scope
      Initiatives
Energy Accounting System     This application will keep track of the energy consumption at
                             various points and power trading
Bill Automation System       The Bill payment system should be automated which can be
                             implemented in all the bill collection centre. Consumer database
                             shall be created to support this application.
Inventory Management         An application for management of inventory of Power Development
System                       Department should be developed which will provide real time
                             information on inventory for prompt decision making.



                                 •       Grievance Redressal system
     Group Initiatives



 Departmental Initiatives        •       Energy Accounting System
                                 •       Bill Automation System

Transport Department

     Recommended                                             Scope
      Initiatives
Vehicle Registration         This Application will automate the Process of Vehicle registrations
Automation System            and Registration related transactions. Computerized Registration
                             Certificates to be issued to the Citizens.
License Automation System    This Application will automate the Process of issuing Licenses and
                             License related transactions. Computerized Driving Licenses &
                             Learner Licenses will be issued to the Citizens.
Check Post Computerized      The Application will automate the Business Processes of the Border
System                       Check Post to collect overloading Tax, Road Tax & one time permit
                             fee etc. The provision of monitoring the activities online from the
                             Centralized location will be there.



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                                •   Grievance Redressal system
     Group Initiatives

                                •   Vehicle Registration Automation System
 Departmental Initiatives       •   License Automation System
                                •   Check Post Computerized System

Court / Law Department

     Recommended                                           Scope
      Initiatives
Property Registration       This Application will automate the processes for all types of
Automation System           Registrations (e.g. Agreement, Sale Deed, Mortgage Deed, Power
                            of Attorney, Will, Instrument of partition etc) under the Sub
                            Registry offices of the State and computerized certificates will
                            be issued to the citizens.
Court Case Monitoring       The Application should be having database of all pending and
System                      current court case with State and periodic reminders should be
                            generated for appropriate redressal. The system should also be
                            able to track the pending cases in the Accountability Commission
                            and Human Rights Commission of the State. The system should also
                            be able to generate reports on various implementations.



     Group Initiatives          •   Grievance Redressal system

                                •   Court Case monitoring System
 Departmental Initiatives       •   Property Registration Automation System



Revenue Department

     Recommended                                           Scope
      Initiatives
Land Records Automation     This Application will automate the Process of issuing Mutation
System                      certificates, RoRs from the offices of the State. The operations of
                            Land Records & Settlement Division of the Revenue department will
                            be automated.
Scheme Management           Application should be able to handle all schemes, grant, aids and
System                      Tracking of disbursements to the beneficiaries and scheme
                            implementation management
Geographical Information    The Application will involve Map Digitization and the application will
System                      be capable of storing, processing and analyzing geographic
                            information, obtained through various map surveys of different
                            sources, including remote sensing and topographic data.



                                •   Grievance Redressal system
     Group Initiatives
                                •   Geographical Information System
                                •   Scheme Management System
 Departmental Initiatives       •   Land Records Automation System



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Public Health Engineering Department

     Recommended                                            Scope
      Initiatives
Billing Automation System   The System proposed to automize the billing process for Water
                            Tax, & other utility Billing payment process of the Department.



                                •    Grievance Redressal system
     Group Initiatives



Departmental Initiatives             Billing Automation System




Health & Medical Education Department

     Recommended                                            Scope
      Initiatives
Hospital Information        The Application will automate the processes of issuing coupons for
System                      treatment, seat availability information, blood bank information etc.
Resource Management         Application should be able to handle information related to Medical
System                      facilities available in dispensary, hospitals, and Doctors availability.
                            The objective is to populate the information, which could be
                            utilized in disaster management, epidemic or crisis management.




     Group Initiatives          •    Grievance Redressal system


Departmental Initiatives        •    Hospital Information System
                                •    Resource Management System


Rural Development Department

     Recommended                                            Scope
      Initiatives
Scheme Monitoring System    Application should be able to handle all schemes, grant, aids and
                            Tracking of disbursements to the rural institutions, expenses
                            status, implementation status and scheme implementation
                            management
Integrated Village          Integrated Village Information Portal should be able to automate
Information Portal          the functions of Panchayats, integration of the application with
                            other departmental applications of the following Departments:
                            Agriculture, Health, Social Justice, WCD, Revenue etc.
Village Community           The information system should be integrated with the e-Gram
Information System          centres with multimedia and videoconferencing facilities whereby




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                           farmers and villagers can be directly in touch with the district
                           administration. Information of development & welfare schemes,
                           multimedia content of best practices in farming, fishing etc around
                           the world can also be streamed through it.




     Group Initiatives         •   Grievance Redressal system


                               •   Scheme Monitoring System
Departmental Initiatives
                               •   Integrated Village Information Portal
                               •   Village Community Information System

Education Department

     Recommended                                         Scope
      Initiatives
Gyan Rath                  Education through VSAT (Very Small Aperture Terminal). Audio-
                           visual content for Primary education
Integrated Education        An integrated application for the department covering all functions
Information System         of all wings/ HODs such as Primary Education, Technical Education,
                           Boards & Corporations etc under the department. This application
                           will primarily address administrative, policy making and quasi-
                           judicial function of the Department.
School Management System   Web-enabled, Centralized/de-centralized School Management
                           Information System to deliver key functional parameters that
                           enables effective and participatory Education System for
                           admission, attendance, course content, result.
Education Administration   Administration of Education Institutions and Boards. Performance
System                     evaluation and monitoring of Teachers, Students, NGOs etc for
                           various education promotion initiatives by the State Government
MIS for Secondary and      MIS application for the education department for the record of
Higher Education           Teachers, promotion, posting, performance monitoring etc.




     Group Initiatives


                               •   Gyan Rath
                               •   Integrated Education Information System
Departmental Initiatives
                               •   School Management System
                               •   Education Administration System
                               •   MIS for secondary & School education


Industries & Commerce Department

     Recommended                                         Scope
      Initiatives
Web Site                   A comprehensive Web Site should be developed with all related
                           information and forms should be available in the Web site. Site
                           should provide a clear picture of the procedures and papers



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                             required for the industry setup etc in the portal.
One window clearance         Investor Friendly, Web-enabled, Centralized single window system
system                       for clearance and quick processing of new industry ventures by
                             integrating regulatory and administrative functions of the
                             different line departments involved and subordinate departments
                             under Industry & Commerce Department. Line Departments such as
                             Power, Finance, Forest, Planning & Development and the required
                             subordinate departments, e.g. Directorate of Industry & Commerce
                             etc will be connected together to form the one window clearance
                             system.
MIS                          A Management Information System should be developed for
                             consolidation of informations in the regular functioning of the
                             Department. The MIS should form an interactive system between
                             the Industry & Commerce and its subordinate departments for easy
                             and prompt dissemination of information, report generation for
                             faster decision making. All the major functions of the Department
                             will be covered under the purview of the system, like personnel
                             management, funds management, administration of the Department
                             etc. The MIS also should have a module for Scheme monitoring as
                             couple of schemes are always there under implementation of the
                             Department. To enable this function, the MIS should be connected
                             with other relevant line departments, e.g. Planning & Development
                             department, for integration of the information on different
                             schemes.
Online verification system   Online system between Check Posts, Directorates and concerned
                             offices in subordinate departments under Industry & Commerce
                             Department, for real time checking of authenticity of certificates
                             etc


                                 •   Grievance Redressal system
      Group Initiatives
                                 •   GIS

                                 •   Web site
Departmental Initiatives         •   One window clearance system
                                 •   MIS
                                 •   Online Verification System


Urban Development & Urban Housing Department

      Recommended                                         Scope
       Initiatives
Integrated Urban             An integrated application for the department should be developed
Development System           covering all functions of all wings/ HODs such as Municipal
                             Administration, Town Planning, Municipalities, Corporations etc
                             under the department. This application will primarily address
                             administrative, policy making and quasi-judicial function of the
                             Department. This will effectively help in monitoring all urban
                             bodies.
Grants Monitoring System     IT System for effective monitoring of Grants and Aids to
                             Municipalities and urban bodies from different institutions.
Municipality Information     Current Application can be upgraded to a web-enabled standardized
System                       application that addresses all G2G, G2B & G2C functions of the
                             municipalities through a single window throughout the State.



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     Group Initiatives


                                •   Integrated Urban Development System
Departmental Initiatives        •   GIS
                                •   Grants Monitoring System
                                •   Municipality Information System



Public Works Department

     Recommended                                          Scope
      Initiatives
Web Portal                  A comprehensive portal which can handle the information related
                            with PWD department, tenders, scheme details, project monitoring
                            and online reporting. Functionality related with various clearance,
                            NOC, Building clearance should be provided through the Portal.
Inventory Management        An online application related with management of inventory of PWD
System                      department and same information can be available online with
                            department at any point of time.
MIS Application             Computerization of PWD department functions so that updated
                            data can be available at the PWD Portal.




     Group Initiatives


                                •   Web Portal
Departmental Initiatives
                                •   Inventory Management System
                                •   MIS application



Labour & Employment Department

     Recommended                                          Scope
      Initiatives
Promotion of web portal     Updation of web site with current information, job availability with
                            government / Private organization, govt promotional scheme etc.
PF Management System        Computerization of PF department, automation of PF claims and
                            functionality for citizen to view information online.
Computerization of          An online application to assist employment exchange to register the
Employment exchange         applicants, filling, maintenance and retrieval of applications at
                            employment exchange level. The application should also be
                            connected to the employment department web-portal.
Computerization of Labour   Setting up a service center for Labour and employment department
department                  to cater the labour related services to reduce turn around time,
                            bring transparency in labour related matters.




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     Group Initiatives

                           •   Updation of existing Web Portal
Departmental Initiatives   •   PF Management System
                           •   Computerization of Labour department




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7.6                        TIMELINES OF E-GOVERNANCE ROADMAP


                                                                                                                             2006        2007        2008        2009
                            eGovernance Roadmap                                   Initiatives                           H1    H2    H1    H2    H1    H2    H1    H2
                                                    Core Infrastructure Project
                                                    State Wide Area Network (SWAN)
                                                    Data Centre
                                                    Core Applications
                                                    Human Resource Management System (HRMS)
                                                    e-Procurement
                                                    Other Initiatives
          Core Initiatives for all the Departments eMail/Internet in all Departments
                                                    Geographical Information System
Group Applications Integrated Applications Grievance Redressal System
        across few Departments             Disease Surveillance & Monitoring System
                                                    Web Portal
                                                    Mandi Management System
                                                    Computerization of Co-Op Banks
Departmental Initiatives




                                                    Inventory Management for Agriculture & Food Products
                                  Agriculture       Kiosk Application
                                                    Web Portal
                                   Tourism
                                                    Management Information System
                                                    Departmental Database
                                                    Connection with Hotels, Lodges & Restaurants

                                Social Welfare      Web Site
                                                    Scheme Management System
                                                    Database of all Beneficiaries
                                   Finance          Automated Payroll System




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                                         Computerization of Commercial Tax
                                         Fund Organization Computerization
                                         Check Post Computerization
                                         Automated Ration Card System
Consumer Affairs & Public Distribution
                                         Inventory Management System
                                         Forecasting System
                                         Centralized Database
                                         Connectivity with Godowns and FCIs/PDS
                                         Inventory Management System
         Power Development
                                         Energy Accounting System
                                         Bill Automation System
                                         Vehicle Registration Automation System
                                         License Automation System
             Transport                   Check post computerization system
                                         Property Registration Automation System
                Law                      Court case Monitoring System
                                         Land Records Automation System
              Revenue                    Scheme Management System
                                         Hospital Information System
               Health                    Resource Management System
                                         Scheme Monitoring System
                                         Integrated Village Information Portal
         Rural Development               Village Community Information System
                                         Gyan Rath
                                         Integrated Education Information System
                                         School Management System
                                         Education Administration System
             Education                   MIS for secondary & higher education
       Industries & Commerce             Website



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                                   Single window clearance system
                                   Management Information System
                                   Online Verification System
                                   Integrated Urban Development System
                                   Grants Monitoring System
Urban Development & Urban Housing Municipality Information System
                                   Web portal
                                   MIS Application
      Public Works Department      Inventory Management System
      Public Health Engineering    Billing Automation System
                                   Computerization of Employment Exchanges

      Labour & Employment          Web Portal
                                   Labour Management System (Computerization of Labour Department)
                                   PF management System




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7.7            EGOVERNANCE PRIORITIZATION

The E-governance Roadmap given above is based on the assumption that the required funds, resources,
policies etc. will be available when required. But it is also necessary that we prioritize the initiatives so
that a realistic picture emerges for the phased implementation of the initiatives.
The e-Governance prioritization of various sectors have been done in consideration of the following
parameters
           •   Development & Governance Vision of the State
           •   Socio-economic assessment of the State
           •   Cultural, historical and Political assessment of the State
           •   Analysis of Performance of various sectors
           •   Need analysis and expectations of various stakeholders
           •   SWOT analysis of the State
           •   Human Development Indicators
           •   e-Readiness of various sectors
           •   Current Policies vis-à-vis eGovernance policies
           •   National eGovernance Plan



                                 Desirable                                             Necessary
 High




               •   HRMS                                              •   SWAN
               •   Disease surveillance and Monitoring system        •   Data Centre
               •   E-Procurement                                     •   Geographical Information System (GIS)
               •   Inventory Management System                       •   Management Information System for
               •   Hospital Information System                           departments

               •   Power Bill Automation System                      •   Single Window clearance for Industrial
                                                                         License
               •   Automated Ration Card System
                                                                     •   Land Records & Property Registration
 Criticality




                                                                         Automation System
                                                                     •    Vehicle Registration & License automation
                                                                         system

                            Can be deferred                                            Easy Done

               •   Connectivity with hotels, Restaurants etc.        •   E-mail
               •   Forecasting system                                •   Internet in all the Departments
               •   Other departmental applications                   •   Departmental Information Portals
                                                                     •   Automated Payroll system
                                                                     •   Online Grievance Redressal system
 Low




                    Low                                Feasibility                                  High


                                            The Prioritization Framework

                                    Exhibit 7.3: eGovernance Prioritization Framework




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7.8             SERVICE LEVELS – DEFINITIONS
The e-Governance transformation progresses though various service levels as it moves up in the E-
governance life cycle, as shown in the figure:



                     Increasing value to Citizens/Businesses




                                                                                                                        PHASE IV

                                                                                                                     Transformation
                                                                                                   PHASE III
                                                                                 PHASE II
                                                                                                   Transaction
                                                                PHASE I
                                                                                 Interaction
                                                               Information




                                                                                 Increasing Complexity


                                                                        Exhibit 7.4: eGovernance Lifecycle


With respect to the above model, the Government of Jammu & Kashmir is in Phase I. As the government
undergoes its transformations, certain Service Levels will mark the transition from one phase to the next.
The definitions of these Service Levels in the various phases are given below.


                                                                                 Service levels
                   Level I                                            Level II                 Level III                Level IV
                                                                                                                    An application
                                                                                                                  integrated at the
                                                                                                                    state level with
                                                                     Individual            An integrated
                                                                                                                      various core/
                                                                   applications              application
                                                                                                                     departmental
Applications




                                                                 working on stand      catering to several/
                Information:                                                                                        applications to
                                                                  alone systems/        all functions of the
               Website, e-Mail                                                                                     provide required
                                                                 LAN catering to       department. Online
                     etc                                                                                         decision support to
                                                                   one or many              transactions.
                                                                                                                  the state/ central
                                                                 functions of the          Generates EIS
                                                                                                                 machinery. Does all
                                                                   department                  reports
                                                                                                                   G2G, G2B, G2C
                                                                                                                    services from a
                                                                                                                    single interface




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                                                           A department level
                                                            integrated central
Databases                                                     repository of all      Fully integrated
                  Databases in          Stand alone
                                                                databases.            database with
                   stand alone         databases on
                                                                Centralized          state wide data
                  systems in flat     RDBMS working
                                                           updation, mirroring,        warehousing
                    files/ DBMS        on local LAN
                                                                clustering,             repository
                                                               performance
                                                                  tuning
                                                                                   All last node offices
                                                                All offices
                                                                                       duly connected
                  Local LAN in
Connectivity




                                                           connected through
                                     Many offices are                                   with redundant
                  one or many                                  SWAN/ VPN.
                                        connected                                           exclusive
                   office. No                                  Redundant
                                     through dial-up/                                     connectivity
                  connectivity                                 connectivity
                                          SWAN                                       (SWAN/ VPN) and
                 among offices                             options may or may
                                                                                           adequate
                                                            not be available
                                                                                           bandwidth
                                                                                          Highest level
                                                                                     security standards
                                                                Central level
Infrastructure




                                                                                    in tune with state’s
                                         Data and           security standards
                 Adequate PCs                                                             security and
                                        information         initiated including
                  and Servers                                                           standardization
                                      security at local      PKI and security
                   available                                                                 policies
                                     levels taken care      certifications such
                                                                                       implemented to
                                                                 as BS7799.
                                                                                       cope up with all
                                                                                     kinds eventualities
                                                                                      All key IT policies
                                         Security and                               implemented such
                                                                 Change
                    IT Policies        standardization                             as Security, Privacy,
                                                              management
Policies




                 envisaged/ yet       implemented at                                   standardization,
                                                              implemented
                       to be             local offices.                                   Architecture,
                                                                across the
                   formulated          Change mgmt                                           Change
                                                               department.
                                           initiated                                management, PPP
                                                                                           models etc.
                                                                                             IT savvy
                                                                                      Department with
                                                                  Formal IS
                                                                                        mature IT Savvy
                                                                organization
                                     End users trained                                    Personnel for
                    Formal IS                                 formulated with
                                       with usage of                                        oversee IT
                  organization                              adequate trained
                                       stand alone                                     standardization,
People




                  doesn’t exist.                               staff with clear
                                      applications. TS                                        system
                 End users know                               demarcation of
                                     and O&M team                                      development, IT
                 usage of e-mail                                  roles and
                                      exists at project                                   security. Well
                  and internet.                              responsibilities to
                                          locations                                trained personnel in
                                                           implement security,
                                                                                    dept applications.
                                                               standards etc.
                                                                                   Specialists in TS and
                                                                                      IT administration.

                                    Exhibit 7.5: Service Levels in eGovernance Lifecycle




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7.9       STRATEGY FOR SERVICE DELIVERY CHANNELS
The penetration of IT in the State of Jammu & Kashmir is not very high. In the recent times the IT
literacy & IT penetration is registering a remarkable gain. The delivery of the IT enabled services, which
Government of Jammu & Kashmir intends to offer to the citizens & business will be made available through
the 3 delivery channels as these are the best possible service access points.


      •   Community Information Centres (CICs)
      •   Internet (Personal computers, Cyber Cafe)
      •   Information Kiosks


Due to the environment of armed militancy in the State for the prolonged period, Private- Public
Partnership (PPP) model in providing services to the citizens may not be very effective as very few private
parties would be interested to take the opportunities. Apart from it, the hilly terrains of the State,
scatter population base in the districts, less transaction load will be having major impact on the
profitability of the model. The other option is to increase the transaction charges , but it will go against
the social obligation of the Government, and against the basic principles of e-governance. So it is the
Government has to provide the delivery channels for the services.


      •   Community Information Center (CIC): Jammu & Kashmir Government has already set up 110 CICs
          across the blocks of the State to provide IT benefits to the rural people. These have been done
          with an aim to bring Information Technology to rural people and to harness it as a service access
          point for the backward people of the State.


CICs are intended to accelerate socio-economic development in the State and to achieve freedom from
distance by linking all parts of the region with the rest of the world through good telecom and Internet
services. CICs are conceptualized to facilitate internet access at block level, Information exchange
through e – mail for the effective implementation of the socio – economic development programmes in the
region, Training through Distance learning technique & to promote Computer awareness training programme
at Block level. As CIC are not utilized to the complete extent, it is found that CICs have a great potential
for evolving into a single window service delivery facility where citizens can pay their taxes, electricity
bills, water bills and download various forms and apply online for various government services. They should
become common delivery centers, which address a wide range of G2C services cutting across many
departments. CICs should also become the centers where government employees working in remote places
will be able to directly send data/information online.


      •   Internet / Personal computers: It is expected that a majority of the applications developed will
          be web based, so internet can become major delivery channel. Although the PC penetration in
          Jammu & Kashmir is very low at present, but with time people will be able to avail of many
          government service through their personal computers.


      •   Kiosks: Kiosks are another potential service delivery channel. A detailed study needs to be done on
          the feasibility of these channels and the type of services they should deliver.



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7.10    HIGH-LEVEL ARCHITECTURE- STATE INFORMATION INFRASTRUCTURE




       Data Center
                                                                                                       Secretariat
                           Security                                                J&K
                  Dept                 Dept.                                      SWAN
                  DB                   Application
                  Server               Server

                                                     Departmental
                                                       Servers
      Core
   Applications                                      Govt. Websites                                   Departments


                                                                      Internet



                                                                                                     District/ Sub Div
                                                                                                          purposes)



                                       Community Information              Personal
             Kiosks / ATMs                Centre (CIC)                                               Village/ Remote
                                                                         Computers
                                                                                                          Offices

                                  Leased Lines                  VPN                        Dial up

                                  Firewall                     Router




                            Exhibit 7.6: High Level State Information Architecture




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7.11      GOVERNMENT PROCESS RE-ENGINEERING

eGovernance initiatives are aimed at shifting the manual/semi-automated system to automated system to
achieve better efficiency & faster service delivery. To achieve this goal, it is very much essential that
some of the business processes in the existing departments need to be reengineered along with changing
the mindset of the people.



        Conventional Citizen Service; Solid lines                           e-Governance;
                among departments                                  Dotted lines among departments



    Database     Database     Database     Database                          Integrated Database




       Dept1       Dept2        Dept3        Dept4             Dept1         Dept2         Dept3        Dept4




                                                                                Many Processes
       Process     Process      Process      Process

                                                                         Common Delivery Interface




       Citizen     Citizen      Citizen      Citizen

       Each Department, Each focused service to                   Business           Citizen          Govt
                    same citizen
                                                                  Many Departments, Many services



                        Exhibit 7.7: Government Process Reengineering-As Is & To Be


Solid Line of citizen service/ function among Departments: In the current governance approach taken by
the Government of Jammu & Kashmir, every department has very clear-cut defined processes and systems
in place to serve the citizens. The processes existing in every department works in isolation, rather than a
shared approach. As a outcome, every department functions through isolated delivery systems to server
the citizens efficiently.


Citizen need & Governance Transformation: Citizens expect to receive the services in the most efficient
way and service delivery time is the major area of concern. To meet these expectations, Business Process
Transformation (BPT), Business Process Reengineering (BPR) and Administrative Reforms (AR) of
Governance service, is very much required to cater the citizens for all services though a single window.
With technological transformations and implementation of eGovernance initiatives, it is possible to
integrate the departmental e-Governance applications though back-end and front-end to cater the citizen
service needs though a single window, common service delivery interface.




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Collaboration is the key
To achieve the goal of Common Delivery Interface, collaboration between all the Stakeholders is the key.



                                                        Dept 7

                                 Dept 8                                           Dept 6

                                                   E-Governance Policies
                                                     Strategic Planning
               Dept 1                                  Collaboration
                                                                                                   Dept 5
                                              Flexible Operating Environment
                                                Govt Process Reengineering
                                                  Technology & Security
                               Dept 2                                               Dept 4



                                                        Dept 3


                                            GOI/ Inter-state collaboration
                                            Banks/ Private/ Business Collaboration
                                            NGOs/ Other Stake Holders


              Exhibit 7.8: Collaboration between different departments in GPR scenario


Priority Areas of GPR
Government process Reengineering is aimed at achieving process efficiency by streamlining the functioning
of the Government machinery. The goal behind the GPR initiative is create an environment where Citizens
get their needs address in most efficient way in least possible time though a single window. The
government processes       prevailing in the current scenario are riddled with red tape-ism, duplicacy of
effort and redundancy, which makes the service delivery a time consuming & complex process. So, it is very
much essential that few areas of the Government processed to be transformed to achieve the
eGovernance visions & goals of the State Government.


The priority areas should be arrived depending on the social need, stakeholder expectations & Government
vision. These areas are Transport, Revenue, Health and Consumer Affairs & Public Distribution, which
currently have isolated service delivery channels. It is also found that the these departments cater to the
same Target Beneficiary many times. Process reengineering is to focus on the area of a common welfare
interface, which can address the different needs of a citizen.


The ultimate aim is to bring all the departments under the same delivery channel for all citizen services.
These delivery channels will cater to the services of all the departments rather than focusing on specific
services for individual departments & separate service delivery channel.




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The Panchayati Raj institutions should be another area of major focus as they are instrumental in providing
many of the services to the rural masses. Process reengineering should integrate these services, rather
than approaching them in an isolated manner.
Revenue Department is also having lot of potential for process reengineering in the areas of land Records
and Property Registration. Land Records and Registration Processes are contiguous applications, which
should be integrated to deliver the benefits to the citizens.


Finance Department is also another candidate for major process reengineering through real time
integration with the Banks. Apart from it, Transport, Power Development, General Administration, Health
& Public Health Engineering, Municipalities, Home Department are candidate for process reengineering to
bring more efficiency.
The Industries & Commerce Department can evaluate the option of providing administrative clearances for
setting up industries, licenses etc through a web enabled single window portal for quick processing of new
industry ventures by integrating regulatory and administrative functions of different departments like
Industries & Commerce, revenue, Finance, Environment, Excise & Sales Tax and Forest etc.




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 8. STRATEGIC OBJECTIVES & EXPECTED OUTCOMES OF
                                          EGOVERNANCE

The Government of Jammu & Kashmir has taken couple of eGovernance initiatives in the State to bring
transparency, efficiency and accountability in the system. Though the State is lagging behind most of the
States in terms of implementation of large scale initiatives effecting couple of Departments together. But
the Government has taken a very proactive step to take the State forward with the progressive States.
The Strategies & policies are already formulated to realize the eGovernance vision of the State to bring
an all round development to all the Departments. State is also evaluating the initiatives under NeGP for
prioritization and subsequent implementation in the State.


eGovernance initiatives have Citizens at its centre occupying the pivotal position and the other
stakeholders like the Government and Business Community are at the periphery. The basic objective of all
the eGovernance initiatives is to service the citizens in most efficient way in least possible turn around
time though a single window service delivery system, which will be ably supported by an efficient,
transparent & accountable Government machinery. The eGovernance initiatives are expected to remove
redundant processes with an efficient reengineered process to meet the expectations of all the
stakeholders of the system. The performance of the Government is measured by the citizens on the
parameters of service quality, transparency in transactions & satisfaction levels. To score high on these
parameters, Government should build a service delivery system, which is accessible round the clock from
any place backed up by a strong administrative machinery. The implementation of single window delivery
system will push the Government towards achieving the above goal.


Apart from meeting citizen expectations & needs, eGovernance initiatives are also targeted to bring a sea
change in the administrative process of the Government. This kind of initiatives helps in increasing the
internal efficiencies of the Departments & administrative setup, bringing more transparency in the
process, making the government more responsive to the aspiration of the citizens and in simplifying the
process of recording, updation & retrieval of records in the Departments.


From the G2B services perspective, the main objectives of eGovernance will be to build a business friendly
environment with attractive policies, transparent transaction environment and provision for prompt
approval cycle with least possible time. The business community should be able to transact conveniently in a
secured and reliable environment with transparency in dealings.


The eGovernance initiatives are expected to bring a change in the whole process of service delivery &
administrative functioning. The expected outcomes are listed below:


    •   Quality Service Delivery
    •   Decreased turn around time for services
    •   Efficient & transparent business process



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    •     Improvement in the quality of life of citizens & business community
    •     Increased accountability of the officials
    •     Increased data security
    •     Efficient Disaster Management Framework
    •     Established institutional framework for eGovernance
    •     Infrastructure availability for eGovernance applications
    •     Connectivity between Departments & Offices


At the same time the outcomes of the eGovernance initiatives can be evaluated in tangible terms in scales
of the following critical parameters which will give us an idea whether the initiatives are on the right track
or not.


    •     Extent and reach of the e governance solutions
    •     Infrastructure available for future enhancements of e governance applications.
    •     Robustness of application to take increased transaction load
    •     Connectivity status and bandwidth available.
    •     Kind of delivery mechanism/interface available for citizen services,
    •     Efficiency of the Delivery Mechanism
    •     Extent of standardization and backend integration of applications achieved.
    •     Arrangement made for data security and disaster management.
    •     Arrangement for data consolidation and State Decision Support System.
    •     Security Infrastructure for the applications.
    •     Efficiency levels of the government.
    •     Capacities available in the Government for e Governance.
    •     Nature and extent of private participation in the e Governance ventures of the State.
    •     Scope for up gradation of Infrastructure and arrangements made for countering obsolescence in
          Technology (Hardware and Software)


In an ideal e Governance scenario all the aforementioned parameters would be addressed satisfactorily. So
the expected outcomes of e Governance would have to be in line with the afore listed outcomes &
evaluation parameters.




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          9. MULTI-LAYER BLUEPRINT OF INITIATIVES

9.1     THE BIG PICTURE
The e-Government blueprint is a depiction of the outcomes of visioning and strategic planning processes,
which sets out the big picture of the key areas of e-Government initiative and their relationship. It is a
snap shot of all the Departments where the state needs to undertake recommended initiatives to achieve
the goals of the e-Governance roadmap.
The Blue Print Diagram has three layers in the picture. The core of the Blue print is the Core
Infrastructure and Core Application projects for the State, the middle layer consists of the high
prioritized initiatives of the State decided by the Chief Minister level and the third layer consists of the
other Departments where eGovernance initiatives are very much required for its citizen centric nature.
The State MMPs and Central MMPs are covered under the middle and third layer of the blue print diagram.




                                                     Other
                                                   Initiatives
                                                                        Industry

                       Civil Supplies
                                              State High Priority
                                                  initiatives
                                                                                       Home
                                                                        Health
                                  Power
                                                        E-
                                                     Procure
                 Law                                  ment
                                                                             Educati     Finance
                              Rural                                            on
                                                       Core
                                                                  HRMS
                             Develop        SWAN      Projects



                Tourism                                 Data
                                                       Center               PWD
                                  Agricul                                               Revenue
                                   ture
                                                                 PHE
                                               Urban
                                              Develop
                         Employment
                                                                           Transport


                                               Social Welfare




                        Exhibit 9.1: Blue Print of Initiatives for Jammu & Kashmir




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      9.2 THE EGOVERNANCE FRAMEWORK




  Define e-Gov
Policy                                                                                                                Citizen
  Prepare                   State Level             State
                            Integrated            DSS/ EIS
Strategy                                                                         Govt. of
  Define                    Application
                                                                                  J&K
Measurable
Goals &
Objectives
 Monitor                                                                                            G-Seva
Performance                                                                                        CIC/CSC
 Build Capacity
  Enforce
Standardization                        DSS                               DSS
                                                                                                                  Business
                                                  Data Center,
                                                   J&KSWAN

                                               EIS                               EIS
                                Department                        Department
                               Consolidation                     Consolidation



                                                MIS                               MIS             Internet


                         HOD Applications        HOD Applications
                                    Departmental Applications                                                          Govt

 Approach                                            Methodology                                 Delivery             Audience

                                          Exhibit 9.2: eGovernance Framework


      The eGovernance Framework depicted above represent the e-Governance Blue Print that has been
      proposed for Government of Jammu & Kashmir. The enabling factors and pre requisites for attaining and
      sustaining the initiatives in the blue print are:


          •    Capacity Building
          •    Defining measurable goals and objectives
          •    Prepare necessary I.T. strategy
          •    Implementing the initiatives in a project mode
          •    Monitor Performance
          •    Enforce Standardization across departments


      The methodology can be expressed through the following steps:




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•   All disparate and disperse applications and data available in various departments of the State are
    at the bottom of the pyramid. In the current scenario, most of the departments don’t have a
    database, but lot of information is stored in individual computers, or in the records. This data
    along with the applications can be consolidated to derive meaningful information, which can be
    used for departmental Management Information System (MIS). . This kind of consolidation of
    information at the Department level can be done through backend integration of the various
    applications by enforcing standardization principles for all the existing applications and all the
    applications planned in the future. Also departmental databases need to be created.


•   The first level consolidation of information at the departmental level would help to derive
    information of the nature and quality of Executive Information System (EIS), and subsequently
    Decision Support System (DSS). Executive Information System (EIS) will serve the information
    needs of top executives and will provide rapid access to timely information and direct access to
    management reports with drill down capabilities. DSS will coordinate and disseminate decision-
    making across functional areas and hierarchical layers in order that decisions are congruent with
    organizational goals for higher level bureaucrats like Line Secretaries.


•   The next level of integration will be at a state level leveraging the State Data Centre and SWAN
    Infrastructure. This information would cater to needs and requirements of information of very
    specific nature. The state level Decision Support System (DSS) and Executive Information
    System (EIS) will give varied statistical and decision support information for effective decision
    making by senior Policy Makers like Chief Minister, Ministers and Line Secretaries etc. An
    integrated Decision Support System (DSS) signifies an environment of State Level integration
    across all Departments of the State.




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                      10. RISKS & RISK MANAGEMENT

After the assessment of the State, it has been perceived that couple of risks and threats are perceived
which can impact directly or indirectly the eGovernance initiatives and its subsequent implementation in
the future. The risks are identified below along with the mitigation plans.


Obsolescence in Hardware
Technological innovations are in a very fast track path these days. New technologies and innovations are
coming more frequently. Technology obsolescence primarily in hardware stands as a perceived threat,
because the hardware, which is the state of the art today, may not be technologically superior few years
down the line. With newer and better software applications being developed every day and Operating
Systems seeing frequent up gradations over shorter time spans, newer applications may not be compatible
with outdated hardware or obsolete hardware. As the state expected to invest heavily on Hardware for
the scale of e Governance activity planned in the future, the threat of Hardware obsolescence looms large.


Mitigation Plan: The Hardware policy in the field of Hardware deployment and maintenance may be thought
of whereby Government desists from buying Hardware directly. In lieu of it, a Hardware vendor can be
engaged under contract to bring in the Hardware, which is in conformity with the kind of application it is
expected to run. The vendor should replace the hardware whenever there is a radical change in the
technology or whenever the need of upgraded Hardware arises. The maintenance of the Hardware should
also be in the scope of his responsibility. All the above clauses should be built into the Service Level
Agreement (SLA) with the vendor. In this way obsolescence of hardware can be countered.


Attrition of Key people
The framework & structure designed for SeMT and PeMT, which has been proposed under NeGP,
encourages a lot of Private participation in these teams both in full time and part time basis for including
best skilled people in the teams. People, who are potential to join these teams, will be the professionals
from the field of Information Technology in areas of Project Management, Change Management,
Technology Management and Financial Management. However, the industry trend and statistics describes
that the professionals from I.T. are found to change their engagements very frequently in pursuit of
better opportunities & compensation. The same risk is also perceived in the Private participation in the
SeMT and PeMT. Frequent resource attritions may hamper the implementation of I.T. initiatives and will
have a serious impact on the activities of the teams if it occurs during any project implementation cycle.


Mitigation Plan: It is proposed that instead of recruiting professionals directly through personal
interviews, advertisements etc, people of the desired skill sets and experience should be engaged from
Consulting firms or Recruitment Agencies. They should be bound under contract to replace a resource on
separation in minimum period (say 2 days) to prevent any major disruption in the Project activity.




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Transfer of key Government Officials
Transfer of key Government officials who are an integral part of special purpose vehicles, primarily SeMT
and to a lesser extent PeMT, and those who champion and drive the e Governance program of the state in a
big way can hamper and impede the e Governance program very seriously. Their transfer on critical
junctures can create a void in the e- Governance mechanism of the state, which to a large extent is
dependent on champions and leaders.


Mitigation Plan: Key persons of the SeMT, like Head of SeMT and other champions of e Governance in the
state who possess high degree of potential and competence in the field of e Governance should be given
long-term stability for a minimum duration of 3 Years in their current capacities and should be exempted
from transfers.




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                                        11. ANNEXURE

ANNEXURE I: APPROACH AND METHODOLOGY
Our approach relied on an optimal mix of the following activities as graphically depicted in Exhibit 1.1. The
detail of the components given below is explained subsequently.



                              EXHIBIT 12.1: OUR APPROACH TO THE ASSIGNMENT



                        E-
                     1. E-Governance Roadmap                                   2. Capacity Building
                              (EGRM)                                            Roadmap (CBRM)

            a. Study Phase                  b. Analysis Phase

                                       Development                                  • Institutional
               Socio-                  Needs of the                                   Structure for
             economic                     State
              Analysis                                                                e-Governance
                                                        • Prioritization
                                                                                    • Staffing of the
             Citizens’                                    of Depts..
                                                                                      SeMT & PeMT
              Survey                                    • Prioritization
                                      • Departmental                                • Institutional
                                                          Initiatives
                                        Initiatives                                   structure for
                                                                                      training
                                      • Core Projects
                                                                                    • Training need
           Departmental                                                               assessment
             meetings                                      EGRM
                                                           • Vision
                                                                           3. Detailed Project Report
                                                          • Strategy
                                                         • Blueprint           • Summary of EGRM
                                                                               • Summary of CBRM
                                                                               • Funding requirement




E-Governance Roadmap



As part of the Capacity Building Project, a e-Governance Roadmap (EGRM) will be prepared detailing the
State’s Vision, eGovernance strategy to fulfill the vision and short-listing the initiatives based on priority
and need, from NeGP under the domain of State & Central Governments. This roadmap is very crucial for
the state as this will guide the state in its future eGovernance initiatives and will act as base for selection
of the State e-Governance Mission Team (SeMT) and their skill sets.


For this deliverable, we have covered under two phases:


a.      Study Phase covering Socio-economic analysis, Citizens’ survey and Meeting with the Departments
of Government of Jammu & Kashmir (GoJ&K).




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i.         Socio-economic analysis
The Socio Economic Analysis study is to analyze the socio-economic growth in the state. Under this section
details like population & demography, human development index, economy, economic development, natural
resources, social sector, investments would be discussed.
The goal of this analysis to identify the development needs or challenges that the Jammu & Kashmir as a
state is facing. The attempt would also be made to determine how the Information Communication &
Technology (ICT) initiatives can atleast help alleviate the identified problems in the state.
ii.        Citizens’ Survey

The objective of undertaking the citizens’ survey was to:
       •   Capturing Citizen’s expectation of the nature & quality of the service
       •   Identify new areas of service need
       •   Identifying current turn around time for the services
       •   Frequency of the service access


Keeping the above objective in mind, we first identified the Departments providing citizens facing
services. After detailed analysis and discussions with the State officials, we have short listed the services
which are mainly cater to citizen. The services that we targeted in the survey are:
       •   Transport-Issuance of Driving Licenses, Learner Licenses & Registration Certificates
       •   Municipal services
       •   Collection of tax
       •   Utilities (Electricity, Water)
       •   Land Registration/Land Records-Issuance of RoRs, Permanent Residence Certifcates etc
       •   Employment
       •   Social Welfare-Old Age pensions, Scholarships etc
       •   Education-Scholarships etc
       •   Health
The basis of selection of the sectors were reached considering to cover high number of beneficiaries, high
number of citizen touch points and high pain areas in the survey.
iii.       Departmental Meetings
All the eGovernance initiatives in a State are implemented in one or more Departments as a whole. To
identify the development needs and prioritization of the eGovernance initiatives, it is very much essential
to have one to one meeting with the Department officials to get a first hand feel of the status of the
existing initiatives and to identify the need for the future initiatives to strengthen the current ones. We
have identified 18 Departments in Jammu & Kashmir to be met based on the priority and citizen services
offered. (The list of departments is given Annexure I). The main objectives behind the Departmental
meetings were:
       •   Understand the role and functions of the Department(s)
       •   Understand the core functions
       •   Current e-governance initiatives and status as on date
       •   Current IT infrastructure in place
       •   Analyzing the transaction load for reaching the future infrastructure requirement




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    •   Future e-governance initiatives planned
    •   People (number & skill sets in IT)
    •   Training requirements in IT and related areas
b. Analysis Phase covering the analysis of the data gathered from the primary survey, secondary survey
and the meetings held with the Department officials in the Study phase.
In this phase we will be coming out with the short listed list of initiatives of the State under NeGP which
will be taken for implementation, development & infrastrural needs of the State, finalization of the e-
governance vision and strategy of the state.


Capacity Building Roadmap
This roadmap, which would be part of the second deliverable, would cover capacity requirement with the
skill set requirements for augmenting the existing capacities of the State, identifying training needs of
the State and formulating the resourcing strategy for the state.


Detailed Project Report (DPR)
Finally, based on the EGRM and CBRM, a Detailed Project Report (DPR) would be prepared which would
cover the staffing details of the SeMT & PeMT, an estimated budget to undertake the capacity building of
SeMT as assessed in the study and for the implementation of the prioritized initiatives in the next three
years. This DPR would be submitted to DIT, Government of India for their approval and also for funding.




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ANNEXURE II: LIST OF DEPARTMENTS



     Sl No.                            Department

1             Education

2             Forest

3             Home

4             Health & Medical Education

5             Finance

6             Housing & Urban Development

7             Industries & Commerce

8             Revenue

9             Rural Development

10            Power Development

11            Public Works

12            Social Welfare

13            Tourism

14            Transport

15            Planning Development

16            Law & Parliamentary Affairs

17            Labour & Employment

18            Science & Technology

19            Information

20            Hospitality & Protocol

21            General Administration

22            Estates

23            Consumer Affairs & Public Distribution

24            Civil Aviation

25            Agriculture

26            ARI, Training, Stationary & Printing

27            Information Technology

28            Sports & Youth Affairs

29            Public Health Engineering

30            Animal Husbandry & Sheep Husbandry




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ANNEXURE III: E-READINESS OF VARIOUS DEPARTMENTS OF THE STATE

Annexure III A: Agriculture

   Functions of the Department
       •      Enhance productivity and to sustain the major production systems through
              proper management of resources.
       •      Establish ecologically sustainable, economically profitable and resource
              efficient cropping systems
       •      Production, preservation, protection, improvement of livestock and poultry
              development.
       •      Disease control measures
       •      Transfer of technology to farmers and ensure market price for crop



 Key Processes and their current Status

              Key Processes            Manual       Auto-                     Service Facing
                                                        mated    Administrative   Business     Citizen
 Transfer of technology to
 farmers
 Provide Infrastructure

 Seed production / planting
 material propagation
 Disease Investigation
 Breeding & Livestock
 production

     E-Readiness of the Department                                    As- Is Condition

    E-Governance      Phase   Phase   Phase     Phase           Application: None
       Areas          I       II      III       IV
                                                                Database: None
     Application

      Database                                                  Connectivity: LAN at Secretariat

     Connectivity
                                                                Infrastructure: Few computers in the
   Infrastructure                                               Secretariat level

           Policy                                               Policy: IT Roadmap is yet to be
                                                                formulated for the department
        People
                                                                People Capacity:
                                                                 Project Mgmt: Few people available
                                                                Change Mgmt: No one available
                                                                Financial Mgmt: No one available
                                                                Technology: No one available



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Annexure III B: Transport Department

 Functions of the Department
     •     Issuing Licenses, Registration Certificates & Tax Tokens to the citizens.
     •     Collecting road tax for Transport Department.
     •     Issuing Road Permits to the Citizens
     •     Handling Administrative functions of the Department.
     •     Checking of vehicle on roads / PUC Certificates




 Key Processes and their current Status


           Key Processes        Manual      Auto-                    Service Facing
                                            mated      Administrative     Business     Citizen
Issuing Learner Licenses to
Citizens
Issuing Driving Licenses to
Citizens
Issuing Registration
Certificates to Citizens
Issuing Tax Tokens to the
Citizens
Issuing Road Permits to the
Citizens
Handling Administrative
functions
Workplace Management



   E-Readiness of the Department                              As- Is Condition

                                                       Application: Vahan, Sarathi
   E-Governance     Phase   Phase   Phase   Phase
      Areas         I       II      III     IV
                                                        Database: Vahan, Sarathi database
    Application
                                                        Connectivity: LAN at Secretariat &
     Database
                                                       RTO, Lakhanpur
   Connectivity
                                                       Infrastructure: Few computers in
  Infrastructure                                       Secretariat & field offices along with
                                                       one server in RTO, Lakhanpur.
         Policy
                                                       Policy: IT Roadmap is yet to be
         People                                        formulated for the department

                                                        People Capacity:
                                                        Project Mgmt: Few people available
                                                        Change Mgmt: No one available
                                                        Financial Mgmt: No one available
                                                        Technology: No one available
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Annexure III C: Tourism Department

 Functions of the Department
     •     Making Policy & Plans
     •     Development & Promotion of tourism
     •     Marketing
     •     Coordination with other Departments & General Administration.
     •     Building Tourist Infrastructure in the State.



 Key Processes and their current Status


            Key Processes            Manual       Auto-                     Service Facing
                                                      mated    Administrative   Business     Citizen
Planning & Policy formulation
Development & Promotion of
tourism
Marketing

Coordination with other
Departments
Management of Commercial
Activities
Building Tourist
Infrastructure in the State

    E-Readiness of the Department                                    As- Is Condition

   E-Governance     Phase   Phase   Phase     Phase           Application: None
      Areas         I       II      III       IV
                                                              Database: None
    Application

     Database                                                 Connectivity: LAN at Secretariat

    Connectivity
                                                              Infrastructure: Few Computers in
  Infrastructure                                              Secretariat and Field level offices of
                                                              the Department.
         Policy

         People                                               Policy: IT Roadmap is yet to be
                                                              formulated for the department

                                                              People Capacity:
                                                              Project Mgmt: No one available.
                                                              Change Mgmt: No one available
                                                              Financial Mgmt: No one available
                                                              Technology: No one available




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Annexure III D: Labour and Employment Department

 Functions of the Department
     •     Registration of potential aspirants under various categories
     •     Provide skilled manpower to various department and industries
     •     Issuance of Job Notification & Coordination between potential candidate and
           industry
     •     Issuance of labour industry related licenses
     •     Administration of PF and related issue



 Key Processes and their current Status


           Key Processes        Manual      Auto-                 Service Facing
                                            mated    Administrative    Business     Citizen
Registration of aspirants
Searching of Job profile

Issuance of Job
Notification
Labour related license
PF Management


   E-Readiness of the Department                            As- Is Condition

                                                     Application: Online portal developed
   E-Governance     Phase   Phase   Phase   Phase
                                                    by NIC
      Areas         I       II      III     IV
    Application                                      Database: in SQL (Job seekers
                                                    database)
     Database

   Connectivity                                      Connectivity: LAN in Secretariat & in
                                                    few field offices
  Infrastructure

         Policy                                     Infrastructure: Few computers
                                                    avilable in Secretariat & field office
         People                                     level

                                                    Policy: IT Roadmap is yet to be
                                                    formulated for the department

                                                      People Capacity:
                                                       Project Mgmt: Available, will need
                                                      IT training. Domain expertise high.
                                                      Change Mgmt: No one available
                                                      Financial Mgmt: No one available
                                                      Technology: No one available ,
                                                      computer literacy in dept. low


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Annexure III E: Education Department

 Functions of the Department
      •     Education policy for the state
      •     Administration of Government School
      •     Administration of School Examination Board
      •     Implementation of various Educational schemes in the State
      •     Promotion, posting and transfer of Teachers




 Key Processes and their current Status


            Key Processes        Manual      Auto-                  Service Facing
                                             mated     Administrative    Business     Citizen
Implementation of Educational
Scheme
Administration of Government
Schools
Administration of School
Examination Board
Promotion, posting & transfer
of teachers
Drafting policies for the
Department

    E-Readiness of the Department                             As- Is Condition

                                                      Application: None
   E-Governance      Phase   Phase   Phase   Phase
      Areas          I       II      III     IV
                                                       Database: None
     Application

      Database                                          Connectivity: LAN at Secretariat & in
                                                       few field offices
    Connectivity
                                                      Infrastructure: Moderate level
   Infrastructure
                                                      Computer presence in Secretariat &
          Policy                                      field office level

          People
                                                      Policy: IT Roadmap is yet to be
                                                      formulated for the department

                                                        People Capacity:
                                                        Project Mgmt: No one available.
                                                        Change Mgmt: No one available
                                                        Financial Mgmt: No one available
                                                        Technology: No one available,
                                                        computer literacy in dept. is Medium

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Annexure III F: Urban Development & Urban Housing Department

 Functions of the Department
      •     Administration of Development bodies and formulation of policies & Schemes
      •     Building Civic infrastructure & Providing civic amenities to Citizen
      •     Administration of Municipalities
      •     Urban Planning & town planning
      •     Maintaining Public Properties and Community assets
      •     Collecting taxes through governing bodies & issuing various G2C Certificates



 Key Processes and their current Status


            Key Processes           Manual      Auto-                 Service Facing
                                                mated   Administrative     Business     Citizen
Administration of Development
bodies & formulation of
polocies & schemes
Building civic infrastructure &
providing civic amenities to
citizens
Administration of
Municipalities
Urban Planning & town
planning
Maintaining public properties
and community assets
Collecting taxes through
governing bodies & issuing
various G2C Certificates

    E-Readiness of the Department                              As- Is Condition

                                                        Application: Municipality Application
   E-Governance      Phase      Phase   Phase   Phase
      Areas          I          II      III     IV      Database: In SQL
     Application
                                                         Connectivity: LAN at Secretariat &
      Database                                          JMC

    Connectivity                                        Infrastructure: Computers available
                                                        in Secretariat & Municiaplties along
   Infrastructure                                       with a Server in JMC
          Policy
                                                        Policy: IT Roadmap is yet to be
          People                                        formulated for the department

                                                        People Capacity:
                                                        Project Mgmt: Few people avilable.
                                                        Change Mgmt: No one available
                                                        Financial Mgmt: No one available
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                                                        computer literacy in dept. low
                                                       Jammu & Kashmir – E-Governance Roadmap (EGRM)


Annexure III G: Health & Medical Education Department

  Functions of the Department
      •     Providing Medical Services to the citizens of the State
      •     Maintenance & administration of Government hospitals/dispensary and medical
            establishments
      •     Administration & promotion of Medical Education in State
      •     Transfer, Posting and Promotion of Medical Staff in State
      •     Implementation of central government schemes



 Key Processes and their current Status


            Key Processes        Manual      Auto-                 Service Facing
                                             mated    Administrative    Business     Citizen
Providing medical services
Maintenance & administration
of Government hospitals &
medical establisments
Administration & promotion
of medical education
Transfer, posting &
promotion of medical staff
in the State
Scheme implementation

    E-Readiness of the Department                            As- Is Condition

                                                      Application: None
   E-Governance      Phase   Phase   Phase   Phase
      Areas          I       II      III     IV
     Application                                      Database: None
     Database
                                                      Connectivity: LAN at Secretariat
    Connectivity

   Infrastructure                                     Infrastructure: Moderate level of
                                                      Computer presence in Secretariat,
          Policy                                      field offices & hospitals
          People
                                                     Policy: IT Roadmap is yet to be
                                                     formulated for the department

                                                      People Capacity:
                                                      Project Mgmt: No one available.
                                                      Change Mgmt: No one available
                                                      Financial Mgmt: No one available
                                                      Technology: No one available, computer
                                                      literacy in dept. is low


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Annexure III H: Revenue Department

 Functions of the Department
     •     Maintenance of textual data of agricultural, non agricultural & urban land
     •     Maintenance of graphical data of all type of lands (Cadastral Maps etc)
     •     Issue of Record of Rights (RoR)
     •     Management of all activities in the block development
     •     Effecting Mutations of all types
     •     Carrying out surveys & monitoring of land use



 Key Processes and their current Status


           Key Processes          Manual      Auto-                  Service Facing
                                              mated     Administrative    Business     Citizen
Maintenance of textual data
for all type of land
Maintenance of graphical data
for all type of lands
Issue of RoR

Effecting Mutations

Carrying out surveys &
monitoring of land use
Managementof activities in the
block level

    E-Readiness of the Department                              As- Is Condition

                                                        Application: None
   E-Governance     Phase     Phase   Phase   Phase
      Areas         I         II      III     IV
                                                        Database: None
    Application
                                                        Connectivity: LAN at Secretariat
     Database

    Connectivity                                        Infrastructure: Few Computers in
                                                        Secretariat & district level field
  Infrastructure
                                                        offices
         Policy
                                                       Policy: IT Roadmap is yet to be
         People
                                                       formulated for the department

                                                        People Capacity:
                                                        Project Mgmt: Few people available.
                                                        Change Mgmt: No one available
                                                        Financial Mgmt: No one available
                                                        Technology: No one available,
                                                        computer literacy in dept. is low

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Annexure III I: Power Development Department

 Functions of the Department
     •     Power Generation and Distribution
     •     Maintenance of Power Distribution equipments
     •     Power Trading
     •     Handling Consumer Billing
     •     Procurement of equipments
     •     Public Grievance Redressal.



 Key Processes and their current Status


           Key Processes         Manual      Auto-                Service Facing
                                             mated   Administrative    Business     Citizen
Power Distribution
Inventory Management
Handling Consumer Billing
Procurement of equipment

Public Grievance Redressal

    E-Readiness of the Department                           As- Is Condition

                                                     Application: None
   E-Governance      Phase   Phase   Phase   Phase
      Areas          I       II      III     IV
    Application
                                                     Database: None
     Database

    Connectivity                                     Connectivity: LAN at Secretariat

  Infrastructure
                                                     Infrastructure: Few Computers
         Policy                                      avilable in Secretariat & Field offices

         People
                                                     Policy: IT Roadmap is yet to be
                                                     formulated for the department


                                                      People Capacity:
                                                       Project Mgmt: No one available.
                                                      Change Mgmt: No one available
                                                      Financial Mgmt: No one available
                                                      Technology: No one available, computer
                                                      literacy in dept. is low




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Annexure III J: Finance Department

 Functions of the Department
     •     Administration, assessment, collection and recovery of taxes
     •     Audit functions
     •     Maintenance of accounts for panchayat local bodies & corporations
     •     Administration of GPF
     •     Registration of dealers / Business establishment
     •     Release payments & pensions



 Key Processes and their current Status


           Key Processes           Manual      Auto-                 Service Facing
                                               mated   Administrative     Business     Citizen
Regulatory & authorititative
functions of the Department
Audit functions

Maintenance of accounts
for panchayat local bodies &
corporations
Maintenance of GPF

Tax & Excise duty collection
Release payments & pensions

    E-Readiness of the Department                             As- Is Condition

                                                        Application: Stand alone application
   E-Governance     Phase      Phase   Phase   Phase
                                                       for Check post
      Areas         I          II      III     IV
    Application
                                                        Database: To support checkpost
     Database                                          application.
    Connectivity                                       Connectivity: LAN at Secretariat &
  Infrastructure                                       Checkpost

         Policy                                        Infrastructure: Few computers
                                                       avilable in Secretariat, field offices &
         People                                        check posts

                                                       Policy: IT Roadmap is yet to be
                                                       formulated for the department

                                                        People Capacity:
                                                        Project Mgmt: No one available.
                                                        Change Mgmt: No one available
                                                        Financial Mgmt: Few people available
                                                        Technology: No one available, computer
                                                        literacy in dept. is medium
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Annexure III K: Rural Development Department

 Functions of the Department
     •     Scheme implementation
     •     Administration of Panchayat
     •     Rural Development and village welfare
     •     Implementing poverty alleviation programmes
     •     Executing Village development activities




 Key Processes and their current Status


           Key Processes        Manual      Auto-                    Service Facing
                                            mated    Administrative       Business     Citizen
Scheme implementation
Panchayat Administration

Rural Development and
village welfare
Implementing poverty
alleviation programmes

    E-Readiness of the Department                              As- Is Condition

                                                     Application: None
   E-Governance     Phase   Phase   Phase   Phase
      Areas         I       II      III     IV
    Application                                      Database: None

     Database
                                                     Connectivity: LAN at Secretariat
    Connectivity
                                                     Infrastructure: Few Computers
  Infrastructure
                                                     avilable at the Secretariat & field
         Policy                                      level

         People
                                                     Policy: IT Roadmap is yet to be
                                                     formulated for the department


                                                         People Capacity:
                                                         Project Mgmt: No one available.
                                                         Change Mgmt: No one available
                                                         Financial Mgmt: No one available
                                                         Technology: No one available, computer
                                                         literacy in dept. is low




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Annexure III L: Public Works Department

  Functions of the Department
     •      Construction and Maintenance of Government Building and property
     •      Construction of Roads and Public Infrastructure
     •      Approvals and NOC for constructions
     •      Scheme Management




 Key Processes and their current Status


            Key Processes        Manual      Auto-                 Service Facing
                                             mated    Administrative    Business     Citizen
Procurement
Inventory

Building Approvals and NOC

Maintenance Record

Scheme Management

    E-Readiness of the Department                            As- Is Condition

                                                      Application: None
   E-Governance      Phase   Phase   Phase   Phase
      Areas          I       II      III     IV
    Application                                       Database: None

     Database
                                                      Connectivity: LAN at Secretariat
    Connectivity
                                                      Infrastructure: Few Computers at
  Infrastructure                                      Secretariat level
         Policy
                                                      Policy: IT Roadmap is yet to be
         People                                       formulated for the department


                                                       People Capacity:
                                                       Project Mgmt: No one available.
                                                       Change Mgmt: No one available
                                                       Financial Mgmt: No one available
                                                       Technology: No one available, computer
                                                       literacy in dept. is low




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                                                         Jammu & Kashmir – E-Governance Roadmap (EGRM)


Annexure III M: Industries & Commerce Department


  Functions of the Department
      •      Providing approvals for setting up industries
      •      Granting incentives for various industries
      •      Mineral exploration and administration
      •      Monitoring centrally sponsored schemes
      •      Quasi judicial functions & administration of the Department



 Key Processes and their current Status


            Key Processes         Manual     Auto-                   Service Facing
                                             mated      Administrative     Business    Citizen
Providing approvals for setting
up industries
Granting incentives to various
industries
Mineral exploration &
administration
Monitoring centrally
sponsored schemes
Quasi judicial functions &
administration of the
department

    E-Readiness of the Department                              As- Is Condition

                                                        Application: None
   E-Governance      Phase   Phase   Phase   Phase
      Areas          I       II      III     IV
                                                        Database: None
     Application

      Database
                                                         Connectivity: LAN at Secretariat
    Connectivity
                                                        Infrastructure: Few Computers at
   Infrastructure
                                                        Secretariat & in few field office
          Policy
                                                        Policy: IT Roadmap is yet to be
       People
                                                        formulated for the department

                                                         People Capacity:
                                                          Project Mgmt: Few people available.
                                                         Change Mgmt: No one available
                                                         Financial Mgmt: No one available
                                                         Technology: No one available,
                                                         computer literacy in dept. is low

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                                                            Jammu & Kashmir – E-Governance Roadmap (EGRM)


Annexure III N: Social Welfare Department

  Functions of the Department
      •     Implementation of the various development schemes at the District and village
            level
      •     Identification of beneficiaries in the village level and district level for various
            development schemes
      •     Monitoring and control of the various Anganwadi centres
      •     Managing people for the Integrated Child Development Schemes (ICDS)
      •     Framing Policy for women and child development


 Key Processes and their current Status

            Key Processes         Manual      Auto-                     Service Facing
                                              mated       Administrative     Business     Citizen
Implementation of various
development schemes at the
village level
Identification of beneficiaries

Monitoring & controlling of
various Anganwadi centres
Managing people for the
ICDS implementation
Framing policy for the
department

    E-Readiness of the Department                                As- Is Condition

                                                          Application: None
   E-Governance      Phase   Phase    Phase   Phase
      Areas          I       II       III     IV
     Application                                          Database: None

      Database
                                                           Connectivity: LAN at Secretariat
    Connectivity
                                                           Infrastructure: Few Computers
   Infrastructure                                          avilable at Secretariat & field offices
          Policy
                                                           Policy: IT policy is yet to be
          People
                                                           formulated for the department

                                                           People Capacity:
                                                            Project Mgmt: Few people available.
                                                           Change Mgmt: No one available
                                                           Financial Mgmt: No one available
                                                           Technology: No one available,
                                                           computer literacy in dept. is low

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                                                          Jammu & Kashmir – E-Governance Roadmap (EGRM)


Annexure III O: Law Department

 Functions of the Department
      •     Providing legal assistance to the State in various fields
      •     Quasi judicial functions & administration of department
      •     Registration of documents
      •     Preservation of books & indexes of Registration
      •     Overall management of court functions, i.e. Court case Monitoring etc.




 Key Processes and their current Status


            Key Processes           Manual      Auto-                 Service Facing
                                                mated   Administrative     Business     Citizen
Providing legal assistance to
the State in various fields
Quasi judicial functions &
administration of department
Registration of documents

Preservation of books &
indexes
Overall Management of court
functions

    E-Readiness of the Department                              As- Is Condition

                                                        Application: None
   E-Governance      Phase      Phase   Phase   Phase
      Areas          I          II      III     IV
                                                        Database: None
     Application

      Database                                           Connectivity: LAN at Secretariat

    Connectivity
                                                        Infrastructure: Few Computers in
   Infrastructure                                       Secretariat & field offices
          Policy
                                                        Policy: IT Roadmap is yet to be
          People                                        formulated for the department

                                                         People Capacity:
                                                         Project Mgmt: Few people available.
                                                         Change Mgmt: No one available
                                                         Financial Mgmt: No one available
                                                         Technology: No one available,
                                                         computer literacy in dept. is low



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Annexure III P: Consumer Affairs & Public Distribution Department

  Functions of the Department
      •     Distribution of Ration cards
      •     Storage of essential commodities for public distribution
      •     Distribution of food grains & essential commodities to the citizens
      •     Procurement of food grains
      •     Monitoring of prices of commodities & scheme implementation




 Key Processes and their current Status


            Key Processes           Manual      Auto-                 Service Facing
                                                mated   Administrative     Business     Citizen
Distribution of Ration cards
Storage of essential
commodities for public
distribution
Distribution of food grains
& essential commodities
Procurement of food grains

Price monitoring of essential
commodities & scheme
implementation

    E-Readiness of the Department                              As- Is Condition

                                                        Application: None
   E-Governance      Phase      Phase   Phase   Phase
      Areas          I          II      III     IV
                                                         Database: None
     Application

      Database
                                                         Connectivity: LAN at Secretariat
    Connectivity
                                                         Infrastructure: Few Computers at
   Infrastructure
                                                         Secretariat level
          Policy

          People                                         Policy: IT Roadmap is yet to be
                                                         formulated for the department

                                                          People Capacity:
                                                           Project Mgmt: Few people available.
                                                          Change Mgmt: No one available
                                                          Financial Mgmt: No one available
                                                          Technology: No one available,
                                                          computer literacy in dept. is low


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                                                       Jammu & Kashmir – E-Governance Roadmap (EGRM)


Annexure III Q: General Administration Department

 Functions of the Department
      •     Framing service related administrative policies
      •     Cadre Management (Both IAS and State Administrative cadre)
      •     Welfare activities for the employees of the State
      •     Handling Departmental case enquiries
      •     Providing administrative & other trainings to the employees
      •     Management of Government training institutes



 Key Processes and their current Status


            Key Processes        Manual      Auto-                 Service Facing
                                             mated    Administrative    Business     Citizen
Framing service related
administrative policies
Cadre Management

Welfare activities for the
Govt employees of the
State
Handling departmental case
enquiries
Providing training to the
government employees
 Management of Government
training institutes

    E-Readiness of the Department                            As- Is Condition

                                                      Application: None
   E-Governance      Phase   Phase   Phase   Phase
      Areas          I       II      III     IV
                                                      Database: None
     Application

      Database                                        Connectivity: LAN at Secretariat

    Connectivity
                                                      Infrastructure: Few Computers
   Infrastructure                                     avilable in the Department

          Policy
                                                      Policy: IT Roadmap is yet to be
          People                                      formulated for the department

                                                      People Capacity:
                                                      Project Mgmt: Few people available.
                                                      Change Mgmt: No one available
                                                      Financial Mgmt: No one available
                                                      Technology: No one available,
                                                      computer literacy in dept. is medium
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                                                     Jammu & Kashmir – E-Governance Roadmap (EGRM)


Annexure III R: Public Health Engineering Department

  Functions of the Department

     •     Providing water supply to the citizens
     •     Maintenance of Water treatment plants
     •     Maintenance of water supply equipments
     •     Consumer billing for water usage
     •     Scheme Implementation



 Key Processes and their current Status


           Key Processes        Manual      Auto-                Service Facing
                                            mated   Administrative    Business     Citizen
Maintenance and Inventory of
equipments
Consumer Billing

Grievance Redressal

Scheme Monitoring



    E-Readiness of the Department                          As- Is Condition

                                                    Application: None
   E-Governance     Phase   Phase   Phase   Phase
      Areas         I       II      III     IV
                                                    Database: None
    Application

     Database                                       Connectivity: LAN at Secretariat

    Connectivity
                                                    Infrastructure: Few Computers
  Infrastructure                                    available at Secretariat & field
                                                    offices
         Policy

         People                                     Policy: IT Roadmap is yet to be
                                                    formulated for the department

                                                     People Capacity:
                                                     Project Mgmt: No one avilable.
                                                     Change Mgmt: No one available
                                                     Financial Mgmt: No one available
                                                     Technology: No one available,
                                                     computer literacy in dept. is low




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                                                       Jammu & Kashmir – E-Governance Roadmap (EGRM)


ANNEXURE IV: LIST OF PRIORITIZED DEPARTMENTS



     Sl No.                            Department

1             Agriculture

2             Transport

3             Tourism

4             Labour & Employment

5             Education

6             Urban Development & Housing

7             Health & Medical education

8             Revenue

9             Power Development

10            Finance

11            Rural Development

12            Public Works

13            Industries & Commerce

14            Social Welfare

15            Law

16            Consumer Affairs & Public Distribution

17            Public Health Engineering

18            General Administration




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