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					                    WRIGHT, DARNELL, AND RECTOR USERS GROUP
                               AUGUST 20—21, 1992
                                ATLANTA, GEORGIA

The first annual meeting of the WOR Users Group was held at the Holiday Inn at Peachtree
Corners in Atlanta, Georgia on August 20— 21, 1992.

The first item of business for our meeting was to designate a meeting chairman. Terry
Cunningham (Macon, GA) volunteered2to be the meeting chairman. This was approved
unanimously by all those present.

Terry called the meeting to order. He first expressed appreciation to George Wright and his
staff for furnishing the refreshments for our meeting. This greatly helped in reducing our
meeting costs.

The second item of business was discussion, amendment and approval of the By—Laws for
the WDR Users Group. It was discussed and decided that the WOR Users Group would not
incorporate as advised by the attorney for Macon Housing Authority. However, Larry
Thompson (Marietta, GA) suggested that a statement be added stating that the association
shall be domiciled in the State of Georgia for possible future legal purposes. It was agreed
upon by the group to add this statement in Section A. After discussion it was decided that the
date of the annual meeting would be specified in the By-Laws to be in August. With no further
discussion, a motion was entered by Ron Butts (Raleigh, NC) to accept the By—Laws as
amended. This was seconded by Evelyn Campbell (Jonesboro, GA) and approved
unanimously when voted upon.

The third item of business was the nomination and election of officers. They were as follows:


       Terry Cunningham (Macon, GA) was nominated by Larry Thompson (Marietta, GA).
       With no further nominations, it was properly moved and seconded to close the
       nominations. The vote was
       unanimous for Terry Cunningham as President.

Vice President

       Larry Thompson (Marietta, GA) was nominated by Julie Phillips (Huntsville, AL). With
       no further nominations, it was properly moved and seconded to close the nominations.
       The vote was unanimous for Larry Thompson as Vice President.


       Pat bennett (Marietta, GA) was nominated by Pat Noland (Murfeesboro, TN). With no
       further nominations, it was properly moved and seconded to close the nominations. The
       vote was unanimous for Pat Bennett for Secretary.


       Cheryl Mcvey (N. Charleston, SC) was nominated by Gaither
       Blackwelder (N. Charleston, SC).

       Julie Phillips (Huntsville, AL) was nominated by Laurie
       Chapman (Macon, GA).

       Laurie Chapman (Macon, GA) was nominated by Roger Naylor
       (Raleigh, NC).

       With no further nominations, it was properly moved and
       seconded to close the nominations. A vote was taken.
       The votes were counted by Terry Cunningham and Pat Bennett.
       Julie Phillips was elected with the greatest number of votes.

The fourth item of business was to make committee assignments. The proposed committees
were to be Membership, Newsletter, Liaison, Nominating, and Program Design. Committee
assignments were made on a voluntary sign—up basis. No adjustments to the committees was
necessary, as the participation by those present was very good and the distribution of
members was fairly equal. A list of the committees and members is attached as a part of these

The fifth item of business was to establish a list of issues and concerns to be addressed by the
Liaison Committee with George
Wright. These issues are listed below:
I.      Support Issues
        A. Professional Commitments
               1. Time Commitments
                      a.     Software deliver dates
                      b.     Problem resolution
                      c.     Response to programming request
               2. Problem tracking from incoming call to resolution
                      a.     Maybe monitoring by computer from blue sheets by secretary

             3. Scheduling staff out—of-town with limited telephone support
      B. Consider some form of separation between training! marketing staff and support staff
      C. Mis—information: Feed back during problem resolutions (i.e. try this and see if this
             1. Problem resolution without requesting individual at PHA getting message

             2.   Maybe check for mail system at PHA for leaving messages

II.   Debugging

       A.   Simultaneous debugging by PHA and WDR (i.e. not aware of WDR modifying)

       B.   Thoroughly testing mods. before calling PHA and transmitting

       C.   Documenting and date stamping modifications in first few lines of programs

       D.   WDR to PHA communications with reference to item I.
III.   Training

       A.    Maybe schedule training for new software during week of User’s Group Meetings
               to save travel cost

       B.    No training or presentations of software not fully tested or ready. (Example:
               Section 8 Upgrades)

       C.    No total use of staff fo~ training function when loss of support results

IV.    Upgrades

       A.    Communicate to PHAs: (Availability)
               1. Program name and function
               2. Purpose of Modification/upgrades
               3. New reports or changes, et.

       B.    Communicate any software conflicts (possibly on upgrade)

V.     Telephone Cost

       A.    Investigate use of outgoing wats line to reduce cost to PHAs

       B.    Investigate utilization of 1—800 numbers

The afternoon session began with general goal setting by the members present. The following
goals were established:

1. Increase Membership
       -100% participation
       -target new installations in the future

2. Enhance utilization of the system.

3. Sharing of costs by members:
      -program modifications
      -program development

4. Share information with other users
      -PHA wide issues
      -technical assistance

5. Communication and Feedback with Wright, Darnell, and Rector

6. Joint purchases
       -personal computer equipment and related supplies

After the goal setting session, each committee met to make plans for meeting the goals
established. The Liaison committee met with George Wright and discussed the concerns of the
users. Following the committee meetings, the entire group reconvened and each committee
chairperson gave a report on their meeting. The President requested that each chairperson
submit a written report of their committee meeting.

On the second day of the our meeting we began with a presentation and discussion of the new
PHMAP system by Kay Horton of WOR. The system was thoroughly reviewed by the group. A
sign—up sheet was available for housing authorities to designate the date they wanted the
PHMAP system to be transmitted to their authority. It was agreed that the PHMAP system
would first be sent to Raleigh, NC to be reviewed and debugged by their staff before being
transmitted to the other housing authorities.

George Wright was next on the agenda with a question, answer and update session. The
following items were covered:

1. Section 8 upgrade is now ready for beta-testing and will be available in the near future.

2. Family Self Sufficiency — Mr. Wright requested input from the Users Group concerning
requirements of the system.

3. Project Based Accounting —
       -Housing Authorities are required to submit a certification that they are in the process of
        putting into place a system for PBA
       -Mr. Wright plans a session in November to include PBA and General Ledger

4. Public Housing Affirmative Compliance
      -This effects very few housing authorities and is a PC based/MSDOS program that WDR
         can transmit

5. Future developments (distant future)
       -Windows for UNIX based systems
       -Fourth Generation programming which is more powerful and user friendly

6. Rewrites
      -to make accounts payable system a check writing system

Mr. Wright and Kay Horton made requests of the members of the users group to assist in
facilitating communication between users and WOR. They were:

1. When requesting a ―priority‖ change, please check to be sure the change worked –promptly
after the change. This will assist WDR in correcting any possible error while it’s ―fresh‖ on their

2. When calling WDR to communicate a problem or error message -— please write down the
error message exactly as it ~appears on the screen and give it to the receptionist. Be precise
about the problem you are having so it can be conveyed properly.

3. When WDR instructs you to turn on the modem -- be sure you do it, so they don’t have to
call back and remind you.
4. Send special program change requests in writing.

5. Consolidate who calls from a housing authority. Be sure the caller knows the details.

With no further discussion the meeting was adjourned and all members were invited to remain
for the Executive Board Meeting which immediately followed.

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