Business Credit Card Processing by vxs15442

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									Debunking the Mysteries of
Online Payment Processing
                  Presenter:
                LaVada Taylor
 Sr. Technical Support & Merchant Specialist



            This session will begin in a moment.
  Please turn your cell phones and pagers to silent mode.
                   What is online payment processing?

• Simply a way of collecting payment over the
  internet
• Online payment processing can be payment
  by Credit Card using a merchant gateway,
  eCheck or PayPal Express Pay




Debunking the mysteries of online payment processing
                   Differences between Sales &
                   Authorizations

• RegOnline processes online transactions as
  “Sales” not “Authorizations”
• Real-time charging means that a hold is placed on
  the card holder‟s card as a pending sale until
  Settlement
• Authorization means that a hold is placed on the
  card holder‟s card as an Authorization until a sale is
  processed (i.e. Amazon – creates a pending
  authorization until your order is shipped – once
  shipped it becomes a sale)

Debunking the mysteries of online payment processing
                    Online Credit Card Processing

• How does it work?
  – You need:
      •   Business Bank Account
      •   A merchant account
      •   A merchant gateway
      •   Gateway linked to RegOnline



  Registration        Merchant          Merchant        Bank
    Form              Gateway           Account        Account




Debunking the mysteries of online payment processing
                   Further Explanation



• Bank Account: You need a business bank account
• Merchant Account: An add-on to your business bank
  account that allows you to accept credit card payment
  (application process involved)
• Merchant Gateway: An add-on to your Merchant Account
  that allows you to accept ONLINE credit card payment from
  a website.




Debunking the mysteries of online payment processing
                   How it works with RegOnline

 Registrant                  Merchant gateway processes the
  clicks on                  request by sending a message to
 “Finish my                  the cardholder‟s bank – looks for
Registration”                 an approval or decline message



  Registration       Merchant            Merchant                 Bank
    Form             Gateway             Account                 Account



 If approved           Approval or Decline message sent back to
 transaction           RegOnline. If approved, the registration is
   posts in            confirmed and registration is complete. If
 RegOnline             declined, the registrant gets an error
    record             message. (Error is logged at RegOnline)


Debunking the mysteries of online payment processing
                   Why credit cards are declined….

• Security Settings:
  – CVV code required (3 or 4 digit number on back of card)
  – AVS (Address Verification Security)
• Requires Authorization:
  – RegOnline processes as SALE not Authorization, not
    able to process cards that require “Pre-Authorization”
• Decline:
  – Over limit
  – Hold on credit card
  – Not a credit card, debit card requiring pin number


Debunking the mysteries of online payment processing
                   What are the benefits?
                   (Using your own merchant gateway)

• Receive payment at time of registration
   – No chasing down registrants for payment
   – Source of funds as event is being planned
   – Reduces administrative time of posting
     payments and follow up
   – Registrants receive copy of receipt at time of
     registration
   – Ease of processing additional charges & refunds
   – **Secure**

Debunking the mysteries of online payment processing
                    How do I get started?
                    (Own Gateway)

• Contact your Finance Department – your company may
  already have a merchant account and gateway
• Contact your bank to get a merchant account
   – Banks usually have preferred vendors they can connect you to
   – Preferred vendors may give you better rates than just shopping
   – Tell the bank that you want to use an online payment gateway with
     your registration site and give them the list of RegOnline‟s
     supported gateways
   – Usually two fees involved: (Volume, Credit, Risk Factors)
       • Discount rate: This is not a discount, but the percentage you will be
         charged for each transaction – usually 2.5 – 4% depending on card type
       • Per Transaction Fee: Flat fee per transaction, could be as low as zero
         or as high as 50-60 cents per transaction
• Get One or Two Estimates
Debunking the mysteries of online payment processing
                   How do I get started?
                   (Other Options)

• Talk to your RegOnline Client Services Representative for
  other options
• RegOnline has a couple of referrals:
   – Card Services International (Partnered agreement): Can offer you a
     merchant account/gateway at a partnered rate
   – Bob Carson-Holt: Reseller for Payflow Pro & Authorize.net
       • Email: bobch@merchantaccountsinc.com
       • Direct Phone: 360-915-6865
       • Cell Phone: 360-507-3971




Debunking the mysteries of online payment processing
                   Completing the Connection


• Once the gateway set up is done, you‟ll need to
  complete the connection with RegOnline



  Registration       Merchant          Merchant         Bank
    Form             Gateway           Account         Account




Debunking the mysteries of online payment processing
                   Manage Merchant Accounts Interface




Debunking the mysteries of online payment processing
                   Manage Merchant Accounts Interface




                           Select “Set up New Merchant Account”




Debunking the mysteries of online payment processing
                   Manage Merchant Accounts Interface
                                                  Description: For your
                                                  purposes in RegOnline

                                                  Select Gateway type (if you
                                                  do not see your Gateway
                                                  listed, send email request to
                                                  merchantinfo@regonline.com)

                                                  Statement Name: This will
                                                  print on the invoice and should
                                                  match what you set up with
                                                  bank

                                                  Different gateways have
                                                  different connection
                                                  requirements (select
                                                  Gateway type first to see
                                                  fields for your Gateway)

                                                  Currency should match
                                                  your merchant account

Debunking the mysteries of online payment processing
                       RegOnline verifies card types accepted




When you select „OK‟ RegOnline will automatically process a test for each card
type. If a card type is verified as accepted, the card will display in color – if
verification fails for a card type it will remain in black & white.

Debunking the mysteries of online payment processing
                       What next?

• Set up your event for Online Credit Card processing


Select Online Credit
Card Processing &
Gateway




Select Card Types
you wish to accept



Debunking the mysteries of online payment processing
                   Other things to know about Online Credit
                   Card processing

• Most gateways will allow you to process online
  refunds as well as additional charges in RegOnline
  – Some may need special set up permissions
• You may be charged transaction fees for ALL
  transactions (charges & refunds)
• Store credit card numbers
   – Remember that cards are encrypted and the encryption
     expires in 90 - 120 days
   – Needed if you wish to process additional transactions



Debunking the mysteries of online payment processing
                   Test your Registration

•   Test out your form using Credit Card payments
•   Use test credit card numbers
•   Registrant‟s Record & Receipt
•   Attendee Record




Debunking the mysteries of online payment processing
Attendee Report shows Payment Method
                   Reconciliation with RegOnline

• Reconciling your Online Credit Card Payments
  with RegOnline
   – Reports Available in RegOnline
       • Transaction Report
       • Account level Credit Card Reconciliation Report
       • Event level Credit Card Reconciliation Report
   – Reports Available in your gateway
       • Various reports available by gateway
       • Transaction report displays the Event Number and Registration
         ID for each transaction (Note: will not show fees assessed)
       • Download Transaction Report and sort by field to compare to
         RegOnline Reports for reconciliation


Debunking the mysteries of online payment processing
                   Reconciliation with RegOnline

• Transaction Report (Standard Report)
   – Can be customized to show just credit card transactions




Debunking the mysteries of online payment processing
                                       Reconciliation with RegOnline

• Billing Report: Credit Card Reconciliation Report
        – Go to Administration Folder, Manage Account




Note: You must have Adobe Reader to read PDF reports

  Debunking the mysteries of online payment processing
                   Reconciliation with RegOnline

• Event Level Credit Card Reconciliation
  (Standard Report)




Debunking the mysteries of online payment processing
                     Reconciliation with RegOnline

• Reports Available in your Gateway
                       Sample Linkpoint Report




   Event ID – Registration ID




Debunking the mysteries of online payment processing
                      Other Online Payment Options & Benefits

• RegOnline also offers you other Online Payment Options
   – eChecks
       • Accept Business or Personal Checks
       • No manual posting of checks
       • Note: Not real time processing, batched and sent to bank electronically.
         This may take several days and you may still have the issue of
         insufficient funds
   – PayPal
       • People can pay directly from their PayPal account
       • Cost effective
   – RegOnline Mini-Merchant Account
       •   Restrictions on overall transactions per event/year
       •   Easiest to get up and running (mini-approval process)
       •   Funds received on a monthly basis
       •   Dynamic Descriptor now available (means your registrants know who
           they are making payment to)

Debunking the mysteries of online payment processing
                   eChecks

• Call RegOnline Technical Support to enable the
  option
• Once option is enabled, go to the payment tab of
  your form and select eChecks as a payment option
• eChecks are only available to process through
  RegOnline‟s merchant account at this time – you
  will receive funds with your monthly invoice
• Secure: Driver‟s License & Bank Account
  information is encrypted
• For more information, see the Help Center

Debunking the mysteries of online payment processing
                   PayPal Integration

• Two Options:
   – PayPal as a merchant gateway
   – PayPal as a payment option
       • Set up as a payment option
       • No additional charges from RegOnline
       • Express Pay allowed if registrant has their own PayPal account




Debunking the mysteries of online payment processing
                   Compare

• Your Merchant Account              • RegOnline Merchant
   – Advantages                        Account
       • Daily Deposits                  – Advantages
       • Lower Rates                         • Immediate Set Up
   – Disadvantages                             (1-2 business days)
       • Approval & Underwriting             • One all inclusive fee
         Process takes time                  • Easier reconciliation
         (1st time can take weeks        – Disadvantages
         or months)
                                             • Higher fee per transaction
       • Difficult to understand
       • Difficult to reconcile




Debunking the mysteries of online payment processing
                   Q&A




Debunking the mysteries of online payment processing
                   More Questions??




                        More Questions?

   Come find me later…I‟ll be in the Hands-on Lab
        from 8:00 – 9:30 a.m. on Tuesday




Debunking the mysteries of online payment processing

								
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