Presence Technology is Positioned in the Visionaries
Quadrant of Web Customer Services Magic
Evaluation Based on Completeness of Vision and Ability to Execute
September 22, 2010 07:45 AM Eastern Daylight Time
ATLANTA--(EON: Enhanced Online News)--Presence Technology, a worldwide leading provider of Multi
Channel Contact Center software, today announced it has been positioned by Gartner, Inc. in the “Visionaries”
quadrant of the Web Customer Services Magic Quadrant.
Gartner’s 2010 report is focused on Web Customer Services, evaluating the leading software providers on the
following basis: knowledge base for self service, e-mail response management, web chat, collaborative browsing,
virtual assistants, Short Message Service (SMS) and multimodal communication, multichannel interaction recording,
multichannel analytics and multichannel feedback management.
"We are very proud of being included in the WCS Magic Quadrant by Gartner. As the worldwide leader in
technology consulting, we know Gartner’s standards are very strict and highly qualified. We believe being included
for the Magic Quadrant as Visionaries confirms that Presence Technology has positioned itself as one the companies
with the strongest vision and biggest implementation capacity in the market," said Araceli Aranda, CEO of Presence
*Gartner, Inc. Magic Quadrant for Web Customer Service, Johan Jacobs, September 10, 2010.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a
graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how
certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any
vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only
those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not
meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular purpose.
About Presence Technology
Presence Technology is a leading provider of specialized Contact Center software. Presence’s Solutions allow
Contact Centers to optimize their resources and increase productivity between the business-client interfaces.
Manned by highly qualified professionals, Presence works with numerous world class companies and boasts a vast
network of partners throughout Europe, Latin America, South Africa and the U.S. who stand behind and provide
support for any project around the world.
For more information, please visit www.presenceco.com
Lucy St. Philip, 678-439-5823