World Expo Show Guide
World Expo 2009 —
The industry’s most
World Expo 2009 Schedule
Mandalay Bay Convention Center
Tuesday, August 18
Managed Print Summit - 8:00 a.m. – 5:30 p.m.
Tuesday, August 18 09 In Print and In Person —
Readers Choice Awards - 7:30 p.m.
The industry’s leading information resource for two decades.
Wednesday, August 19
Education courses begin - 8:30 a.m.
Show floor hours - 10:00 a.m. - 4:30 p.m.
Thursday, August 20
Education courses begin - 8:30 a.m.
Show floor hours - 10:00 a.m. - 4:30 p.m.
Friday, August 21
Show floor hours - 10:00 a.m. - 3:00 p.m.
Welcome to the 14th
Table of Contents
Course Schedule ................... 2
Classroom Floor Plan ............ 3
Course Descriptions .............. 4
Instructors .............................. 9
Exhibitor List ......................... 14
August 19-21, 2009
Floor Plan .............................. 15
Exhibitors .............................. 17
Course Schedule Thursday
All cartridge labs are demo labs and not hands-on; only the instructor will August 20 * Note: Labs are 1 1/2 hours, all other classes are 1 hour.
have a cartridge, and will demonstrate remanufacturing methods to attendees.
Thursday Session 1 | 8:30 a.m. - 9:30 a.m.
Wednesday S60 Demo Lab: Building Color Quality: How Comprehensive Color Solutions
Represent the Next Generation of Cartridge Quality (Spanish)
* Note: Labs are 1 1/2 hours, all other classes are 1 hour. S13 Demo Lab: Remanufacturing the Lexmark T650 Series Cartridges
S17 How to Compete in the Crowded Print Space
Wednesday Session 1 | 8:30 a.m. - 9:30 a.m.
S18 Identifying and Avoiding the Pitfalls of Managed Print Services
S03 Building a Successful Ink and Toner Retail Store
S20 Introduction to Plotter Repair and Maintenance
S05 Common Cartridge Problems
S22 New Inkjet Technology
S06 Deal Crafting: You’ve Done the Assessment, Now What?
S44 PDI+ Certification
S12 Demo Lab: Remanufacturing the Lexmark E260, E360 and E460 Series
Cartridges S25 Preparing for Change
S38 Five Biggest Challenges in Retail Inkjet Refilling Today S64 Small Chips Reduce Large Remanufacturing Costs
S50 Image Permanence, Inkjet Industry Status and How To Mazimize S33 Using QuickBooks as an Integrated POS and Bookkeeping System for
Image Life Retail Business Operations
S23 Outsourcing in a Down Economy Thursday Session 2 | 1:00 p.m. - 2:00 p.m.
S28 Seven Steps of Sales Success S01 A is for Asset Allocation
S37 The MPS Dealership of the Future S52 An Introduction to STMC Certification
S54 The Truth and Nothing But the Truth - MPS Revealed S59 Demo Lab: Building Color Quality: How Comprehensive Color Solu-
tions Represent the Next Generation of Cartridge Quality
Wednesday Session 2 | 1:00 p.m. - 2:00 p.m.
S11 Demo Lab: Remanufacturing the HP Color LaserJet CP6015 Cartridge (Spanish)
S04 Cartridge Chips
S07 Demo Lab: Remanufacturing the HP P4014/P4015/P4515 (64A) Cartridge
S08 Demo Lab: Remanufacturing the HP Color LaserJet CP2025 Cartridge
S19 Ink Pigment Laboratory S14 Developing a Business Plan
S36 MPS Marketing: Taking a Green Approach S15 Eight Reasons You Should Be Blogging and 12 Tips for Success
S24 Panel: How to Sell Ink and Toner Cartridges S56 Pre-Emptive Six Sigma Tools: Avoiding Those Pesky Unintended
S26 Preparing Your Company For Sale
S41 Service Talk - LJ 2400/P3005/M3027mfp/M3035mfp Series
S42 Servicing the LJ P4015/4014/4515
S55 The Truth and Nothing But the Truth - MPS Revealed
S62 Sponsored Link Advertising and Trademark Infringement
S32 Turmoil in the Transportation Industry — How Economic Conditions are
S53 Standardized Test Methods
Affecting Your Company’s Bottom Line
S47 The Downturn: Adjusting Your Selling Strategy for Survival
S35 Why Can’t I Put the Dell Logo in My Window?
S31 Top 10 Mistakes Not to Make With Remote Monitoring
S48 Your Brand - Much More Than Marketing
Wednesday Session 3 | 4:00 p.m. - 5:00 p.m. Thursday Session 3 | 4:00 p.m. - 5:00 p.m.
S65 Current Status of the Aftermarket Industry in Russia
S39 Advanced Introduction to Inkjet Technology
S09 Demo Lab: Remanufacturing the HP Color LaserJet CP2025 Cartridge
(Spanish) S40 Demo Lab: Aftermarket Color Theory: Meeting Today’s Technological
S10 Demo Lab: Remanufacturing the HP Color LaserJet CP3525 Cartridge
S57 Customer Loyalty and Retention
S61 Patent Infringement Defenses for the Aftermarket
S27 Demo Lab: Remanufacturing the HP Color LaserJet CP6015 Cartridge
S63 Seven Key Trends Shaping the Consumables Industry During the
Great Recession S16 Financing 101: Increase Sales Through Leasing
S29 Successful E-Commerce S21 Managing Printing Environments (An Alternative to the Cost-Per-Page
S30 The Foundations of MPS: “Just in Time” Supplies and Service Fulfillment
S46 Search Engine Optimization
S43 The Value of Training Your Service Techs
S45 Solutions to Laser Printer Failures - Interactive
S51 This Year’s Big Events: Legal Issues, the Recession, Industry Challenges
and Opportunities S49 The Evolution of Marketing
S34 What is Knowledge Management and What Can it Do For My Business? S58 The Integration of Sales and Marketing
2 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
Classroom Floor Plan
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 3
S52 An Introduction to STMC Certification S56 Pre-Emptive Six Sigma Tools: Avoiding Those Pesky
Over the past decade, STMC certification became the most recognized Unintended Consequences
quality indicator around the globe. With more customers demanding this How often have you or your staff talked about someone who painted them-
important proof of quality assurance, it is important to understand its facets, selves into a corner, or heard how someone wound up on thin ice as a result
opportunities and challenges. This class will also address what the OEMs of a poorly thought out decision or action? This presentation covers the most
claim to be superior methods of determining quality. Learn how to prove powerful (but non-statistical) Six Sigma tools to be used for avoiding prob-
that your products stand up to the OEMs, while also learning how to assure lems. At the end of this session the participants will be able to leverage
that the components you are buying live up to their claims. Also included these traditional problem-solving tools to lead their staffs or organizations
are frequently asked questions from customers on quality, and how STMC to more well-thought-out decisions; ones that avoid negative, unintended
certification helps you answer them. consequences and collateral damage.
Judge T2 Nelson T2
S03 Building a Successful Ink and Toner Retail Store
Ink and toner stores continue to be a fast-growing retail market segment. S25 Preparing for Change
This presentation will discuss some of the factors that can mean the dif- In the midst of a troubled economy, it is more important than ever to be
ference between a successful operation and disappointment, including the aware of different opportunities and how to take advantage of them. When
challenges and opportunities offered by today’s economic conditions and economic climates are challenging, you have to work a little harder and be
the increased focus on being “green.” Various business models and market- a little smarter to get ahead. In business, chance favors the prepared mind.
ing strategies, including advantages and disadvantages, will be discussed. The question for you is: will you and your company be prepared to capitalize
Bloom W1 on new opportunities ... or will it be your competition?
S65 Current Status of the Aftermarket Industry in Russia
This presentation will cover main trends in the Russian laser printing market, S26 Preparing Your Company For Sale
including sales volume and market share; current trends in the Russian print- Owners will learn how to successfully prepare their companies for sale in
ing supplies market, including an overview of the remanufacturing market; a order to maximize value while minimizing risk. Owners will walk away with
look at the impact of the economic crisis upon the Russian printing market; a understanding of the acquisition process, related critical issues, and most
and forecasts for the next year. importantly, vital tips on how to increase value prior to sale.
Bekirov W3 Dudek & Wisniewski W2
S14 Developing a Business Plan S63 Seven Key Trends Shaping the Consumables Industry During
Statistics have consistently shown that a high percentage of businesses fail the Great Recession
within the first few years. Many businesses that do survive never reach their
This session will examine some of the key trends impacting today’s markets
potential or achieve a high level of profitability. So how do you maximize
for third-party consumables and OEMs’ products. Some of the trends are
your chance of success and minimize your risk of failure? The answer is
new, and some have been market influencers for awhile now. All of them are
very often tied to the development and execution of a solid business plan.
Business planning is one of the most challenging exercises for any entrepre- critical to understand if you are to thrive in the current economy.
neur, and many business owners never develop a comprehensive plan. But
a business plan is an important document that should be created, and it is
essential if you wish to seek financing for your business. This presentation
S62 Sponsored Link Advertising and Trademark Infringement
will present a methodology for creating a business plan and will provide The presentation will include issues related to unfair competition and trade-
specific suggestions for topics that should be included. mark infringement regarding Internet commerce. By way of example, con-
Bloom T2 sider some of the following fact patterns: 1) The consumer doing an Internet
search types “Pepsi” into a search and a pop up add for Coke appears su-
S23 Outsourcing in a Down Economy perimposed over the first page of the official Pepsi Web site accessed by the
According to a recent Recharger study, 88 percent of those who sell any car- consumer. This has raised unfair competition and trademark issues which
tridges, sell at least some outsourced ones. However, “to outsource” or “not are largely unsettled. 2) Google’s pay per click program allows advertisers to
to outsource” is always the big question. Some companies want to keep bid on key words, so when a Google user types in a search, if the word bid
control by producing solely in-house; others want to lower overhead and see on is in the search, the advertiser’s sponsored link advertisement appears.
outsourcing as a viable option. But outsourcing decisions aren’t simply black For example, if a consumer is interested in locating an HP replacement
or white. This timely session reveals the factors to consider when looking printer cartridge, they may type in those words and be directed to a number
into outsourcing. Bring your questions. of non-HP entities who sell such cartridges. Many trademark holders have
taken the position that this is trademark infringement and unfair competi-
tion. There are strategies that can be employed by both trademark holders
S61 Patent Infringement Defenses for the Aftermarket
The aftermarket’s legal defenses of patent exhaustion and permissible repair to increase their protection and enforcement on the Internet and also for
have been around for more than a century. However, there remain unsettled advertisers to limit their risk with regard to these advertising strategies. It
patent infringement issues that have only been recently resolved by a few would also appear that these issues will not be completely resolved in the
significant rulings. Not all nuances have been settled but these rulings have very near future.
significantly altered the scope of these defenses and may have widened the
freedom to operate for the remanufacturing industry. This class will discuss
such issues as: When does a patent get exhausted?, What is the impact of S53 Standardized Test Methods
Quanta Computer, Inc. v. LG Electronics Inc. on the remanufacturing industry? This class provides an overview of STM standards for testing monochrome
and When can you rely on the concept of permissible repair when defending laser printer cartridges. It will also provide guidance to becoming STM certi-
a patent infringement claim? fied, and will touch on standards being developed for testing color cartridges.
Tong W3 Martin W2
4 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
S51 This Year’s Big Events: Legal Issues, the Recession, Industry S38 Five Biggest Challenges in Retail Inkjet Refilling Today
Challenges and Opportunities One of World Expo’s most popular classes; come listen to industry veteran
Despite the recession, the aftermarket has made strides in 2008 and 2009. Allen Luthy of SME lay out 2009’s biggest challenges facing retail inkjet
Learn how and why in this important update on the big events of the past refillers and the best practice strategies for overcoming them. A must-see
few years, as interpreted by an attorney and the leader of the industry’s for industry novices and veterans alike.
trade association. Find out what lies ahead in 2009, and how to position your Luthy W1
company to profit from it.
Judge W3 S50 Image Permanence, Inkjet Industry Status and How To
Maximize Image Life
S32 Turmoil in the Transportation Industry — How Economic The presentation will present current claims and unverified test results of
Conditions are Affecting Your Company’s Bottom Line some representative OEM and aftermarket inkjet image permanence infor-
The transportation industry over the last several months has seen unprec- mation, and will include discussion of the ASTM and ISO standards and
edented deterioration. A common question is “How can companies manage current status of standards committees. We will also present some typi-
their supply chains effectively with less staff, escalating freight increases, cal display conditions compared to erroneous assumptions the OEMs use in
a shrinking trucking market and evaporating profit dollars?” This timely dis- their test process. Additionally, this class will help you learn how to help
cussion will conduct an overview of the third party logistics industry and your customer prolong life of their images when either OEM or aftermarket
provide answers to that question and many others. Learn specific ways that ink and paper are used.
your company can easily implement a third party logistics program that Lucas & Lucas W1
promises to improve profits from day one, increase staff productivity and
recover lost profit. S19 Ink Pigment Laboratory
Claghorn T2 Learn the chemistry behind pigmented inks, pigment dispersions, water puri-
fication requirements and pigment residues. This class will focus on various
S33 Using QuickBooks as an Integrated POS and Bookkeeping laboratory demonstrations that exemplify the nature of pigmented inks.
System for Retail Business Operations Lyles W2
One of the important operational decisions in a retail business is the se-
lection of software for point-of-sale (POS) and back-office operations. One S22 New Inkjet Technology
solution is to use a dedicated POS and a separate bookkeeping system – and From HP’s Edgeline to Silverbrook’s Memjet technology, inkjet technology
integrating them in some fashion, either tightly or loosely. This presentation continues to push the limits of speed, image quality and cost.
will discuss how QuickBooks can be implemented as a single, integrated
system handling both jobs in a highly cost-effective manner. The rationale
for selecting this solution will be discussed, along with the benefits received Managed
and the limitations that it presents. Examples of the use of QuickBooks in all Print
phases of business operations will be demonstrated.
Bloom & Bloom T1
S34 What is Knowledge Management and What Can it Do For My S01 A is for Asset Allocation
Business? Consulting with a prospect involves many layers of fact finding and problem
Kepler III W3 solving. The laundry list of things to think about seems endless, but each
piece is essential to a thorough account assessment. Asset allocation is
where you set yourself apart from your competition. You will always win if
Inks you have the prospect’s best interest in mind when creating your solution.
Inkjets S06 Deal Crafting: You’ve Done the Assessment, Now What?
In this class, you will see step by step how to craft a Managed Print Solu-
tions (MPS) deal including how to crunch the numbers to make higher profit
S39 Advanced Introduction to Inkjet Technology margins. We will use customer numbers from actual MPS deals. See how
For industry veterans, this session will describe the newest progress in dealers across the country are regularly exceeding 50 percent margins.
inkjet technology and applications, including Edgeline and Memjet technol-
ogy. In addition, we will discuss the inkjet technology future tendency and
potential marketing development. The session’s focus will be on the SOHO, S17 How to Compete in the Crowded Print Space
corporate, and advanced industrial inkjet printing technology and marketing The print space is congested with offerings and service providers. Managed
development. Print Services (MPS) is the buzz in the marketplace. Many providers are lead-
Wang T3 ing with the concept to open doors not available to them in the past. This
is an exciting time to be in our industry. Is offering MPS the best direction
S02 Air In the Print Head: Analysis of Air Pockets in Translucent for you and your prospects? How do you separate yourself from the homog-
Inkjet Cartridges enized MPS approach? Is MPS a fad or is this here to stay? What direction
This presentation allows the inkjet cartridge refiller to evaluate the quality should I consider to effectively meet these challenges and grow my busi-
of the cartridges filled in his own company. Images of translucent inkjet car- ness? These are questions we will focus on at this seminar. Tom McMenemy
tridges show the inner printhead parts before, during and after refilling. The
results of hand filling and most other refilling technologies are compared.
from Sales Tiger will present options to these questions and strategies to
consider moving forward.
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 5
S18 Identifying and Avoiding the Pitfalls of Managed Print S31 Top 10 Mistakes Not to Make With Remote Monitoring
Services Do you want to start using remote monitoring tools to help you with a man-
Whether you are trying to build a print management program yourself or le- aged print sale or to help with supplies fulfillment? Have you invested in a
verage one of the many solutions being offered today, understanding how you solution but not using it to the full potential? Or you have a remote monitor-
could fail will ensure you build or find a print management program that will ing tool and don’t know how to use the information to benefit your business.
be successful for your company. This session will identify the 10 most com- With years of remote monitoring experience, thousands of devices being
mon reasons why dealers fail, and how you can anticipate and avoid them. monitored and more than 2,000 customers sites, the instructor has first-
Johnson T1 hand knowledge of how to help you avoid common mistakes.
Von Ahsen W2
S21 Managing Printing Environments (An Alternative to the
Cost-Per-Page Model) Sales
The workshop will demonstrate how laser toner companies can provide a
program where the cartridge, service, preventive maintenance, parts, labor &
and management reports and even maintenance kits are all included in the Marketing
cost of the toner cartridge. Participants will learn that they can add better
tracking abilities that will provide their company and their customers ac-
curate management reports, asset tracking, and true page count values per S57 Customer Loyalty and Retention
toner cartridge. Additionally, I will demonstrate how a laser toner provider What is customer loyalty and how does it differ from customer satisfac-
can offer preventive maintenance on a schedule that conforms to the manu- tion? Understanding the distinct, but not-so-subtle differences is critical to
facturer’s suggestion. Participants will gain an understanding of how clean- an organization’s ability to manage customer retention and to get ahead of
ing laser printers can and should be done on a usage basis and not a timely problems. The session provides an overview of the definition of loyalty and
basis. At the end of the workshop, participants will have the knowledge of why it impacts the bottom line. It covers the Kano model of demand and
how they can develop their own print management system, in house, that touches on how marketing messages impact expectations and loyalty. Some
will provide their customers with a program that has more service and is “loyalty-toward-employee” examples are included for those individuals who
more accurate than a cost-per-page model. might not be actively involved in setting up or managing a customer loyalty
program, so they can relate to the concepts.
S36 MPS Marketing: Taking a Green Approach S15 Eight Reasons You Should Be Blogging and 12 Tips for Success
This class will outline the environmental benefits of a managed print ser- Blogging isn’t just for personal use anymore — it’s a sales tool. Find out why
vices program, and offer examples of how to build your MPS program brand you should be blogging and how to develop a blogging program designed to
around these important green ideas. meet your specific needs.
Kittner W2 Roderick T2
S30 The Foundations of MPS: “Just in Time” Supplies and S16 Financing 101: Increase Sales Through Leasing
Service Fulfillment How do you utilize financing tools to help you grow your business? What
Print monitoring software is just the beginning of an MPS program. What is the best type of financing to offer my customers? In this course, you will
you do after receiving the data is what is important. Learn more about the learn the basics of lease financing and how leasing can help you increase
foundation of an MPS program — “just in time” supplies and service fulfill- sales and protect your customer base.
ment programs. This session will focus on establishing response thresholds VanDeWalker T3
and exporting alert data directly to your supplies provider. Learn what classi-
fies as a “critical” service alert from clients’ devices. S24 Panel: How to Sell Ink and Toner Cartridges
Kister W3 Now more than ever smart businesses need to improve their ability to move
their products. Sharpen your sales with tips as this panel of seasoned ex-
S58 The Integration of Sales and Marketing perts offer tried-and-true selling strategies. Industry veterans including Bob
This session will allow attendees to understand the integration of sales and Bloom and Brad Roderick along with moderator WooJin Kim offer practical
marketing. Participants will learn to develop an outline of a marketing plan insights into the art of successful selling in an encore performance of last
for managed print services. year’s very popular panel.
Moderator: Kim W2
S46 Search Engine Optimization
S37 The MPS Dealership of the Future
What is SEO - Search Engine Optimization? This class will include a discus-
This session will break down the elements of a successful managed print
sion of trading links and the ethics and value of it, and a Top 20 list of what
services based dealership and help you maintain continued success today, to do and what not to do. It will also include a small workshop to enable you
tomorrow and beyond. to create an effective link for your Web site.
McConkey W1 Walpole T3
S54/S55 The Truth and Nothing But the Truth - MPS Revealed S28 Seven Steps of Sales Success
• Roadmap for success in MPS from dealers who have been there and Sales is a process. The better defined the process is, the greater the out-
done that come. Invest 60 fast-paced minutes to learn just how easy it can be to
• The secret to choosing the right MPS vendor/partner achieve sales success. Each participant will receive an outline handout that
• Minimum commitments to MPS or don’t bother includes their own personal action plan.
Phillips & Price W1/T2 Roderick W1
6 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
S29 Successful E-Commerce S41 Service Talk - LJ 2400/P3005/M3027mfp/M3035mfp Series
E-commerce is a necessity for any company. The possibilities with the online What do the P3005, M3027mfp and M3035mfp have in common? They’re all
marketplace are endless, but there are a lot of moving parts to manage. based on the same print engine. However, that’s where the similarities end
Learn how to successfully get your company and products online. Find ways and the differences begin. This seminar will look at these similar machines
to drive traffic to your site, convert that traffic into the highest possible ROI, and tie in the LJ 2400 due to its closeness in function. We’ll compare the
and maintain and grow your site. This class will also reveal online sales and units, and address common problems including the loud buzzing noise on
marketing tools such as printer/cartridge navigation tools, printer identifica- these units that are plaguing techs in the field.
tion software, product cross reference as well as other online tools that help
get the highest possible conversion rate per unit of Web site traffic.
S42 Servicing the LJ P4015/4014/4515
S47 The Downturn: Adjusting Your Selling Strategy for Survival The LaserJet P4015, P4014 and P4515 series printers replaced the LaserJet
This presentation will focus on the effects the economic downturn is likely 4250 and LaserJet 4350 a year and a half ago, and are now starting to need
to have on your customers and the companies using your products, then post warranty service. This class will look at how these units are different
make suggestions on ways to shift the focus of your sales efforts to help
your customers, and your own business, cope with the economic downturn. from the LaserJet 4250 series and what you need to know to service them.
Mackenzie W2 We’ll also cover common failure info and tear into the printer.
S49 The Evolution of Marketing
Targeted at small business owners, this presentation will discuss the im- S45 Solutions to Laser Printer Failures - Interactive
portance of marketing and the role it can play in building a business. The Laser Pros International (LPI) invites you to join us in an interactive discus-
presentation will begin by defining marketing as a concept, and will address sion of the most current laser printer failures, fixes and technical advance-
some common misconceptions about the role marketing plays in an organi-
ments. Members of LPI’s industry leading Technical Support and Sales staff
zation. Best practices and tactics will also be discussed, arming small busi-
will host this interactive workshop to address the hot topics in the laser
ness owners with a more complete understanding of marketing and, hope-
industry today. LPI’s technical support staff currently fields an average of
fully, some fresh ideas that can be applied to their own businesses.
900 tech calls per week, and this call frequency has allowed us to compile
an extensive database of hot topics to help technicians properly diagnose,
S35 Why Can’t I Put the Dell Logo in My Window? troubleshoot and repair HP Laser Printers.
Kepler III T2 Joslin & Mackoway T3
S48 Your Brand - Much More Than Marketing S43 The Value of Training Your Service Techs
Asked to name the world’s most recognizable brands, consumers often list People talk about the value of training, but struggle to find the time. Often
products that they have purchased and used for years, revealing the common service techs stumble through learning new equipment on their own. It’s too
misconception that branding only applies to products and not businesses easy to get used to the “get-by” solution and not know what you’re miss-
themselves. Targeted at managers and business owners, this presentation ing. Meanwhile, others are strongly investing in training and preparing for
will explore what makes some of the world’s most recognizable brands as when the economy does turn so they can seriously grow revenue and market
powerful as they are, focusing not only on logos and taglines but on the share. What does the second group know that the first group does not? This
overall customer experience. seminar will address the value of training and how it can improve techs and
Mackenzie T2 service calls, which provides you with a return on investment. We’ll also
look at the many training products out there – which are really helpful and
which are more likely a waste of time.
Service Geishirt W3
& Repair Toner,
S20 Introduction to Plotter Repair and Maintenance
This class will help newcomers decide which printers to focus on in the & Chip Technologies
areas of repair, cleaning and maintenance. The class includes basic cleaning
techniques and necessary tools and equipment.
S04 Cartridge Chips
Chips are a constantly evolving technology that is not easily understood.
S44 PDI+ Certification Take a look at the evolution of chips and learn what to expect in the future
Where do you find a good tech? While “good” techs don’t grow on trees,
from an industry expert.
they can be made. CompTIA launched their PDI+ certification exam in Janu-
ary of 2008 and it has been growing over the last year. New initiatives in
Canada that will soon require techs to be PDI+ certified to do warranty work
will likely drive the U.S. market in adopting the same requirements. This S05 Common Cartridge Problems
class will look at PDI+, what is it, how could it benefit you, and how PDI+ Common cartridge problems and possible solutions. We will go over prob-
is for the experienced service tech as well as the beginner. This legally de- lems that most remanufacturers run into from time to time. Some you will
fensible certification allows you to use it for hiring and firing criteria, and have seen before, and you will hope to never run into others. Attendees are
can help you make a great service tech when one can’t be grown on a tree. encouraged to participate verbally.
Geishirt T1 DiPasquale W1
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 7
S40 Demo Lab: Aftermarket Color Theory: Meeting Today’s S10 Demo Lab: Remanufacturing the HP Color LaserJet CP3525
Technological Challenges Cartridge
In this course, Will Niederstadt, FGIC new product development manager, This workshop covers HP’s new Color LaserJet CP3525 series cartridge.
examines the differences between conventional and chemical color toners, Learn how to remanufacture these color cartridges, along with tips and in-
offers performance comparisons, and review testing and troubleshooting sights into common problems. We will lead you step by step through the
procedures to help remanufacturers with common and not-so-common disassembly, cleaning and the reassembly of these cartridges.
problems. Niederstadt also discusses future color technology and how the Robinson W3
FGIC is prepared to meet the challenges with its ‘Comprehensive System
Solutions’ approach. S27 Demo Lab: Remanufacturing the HP Color LaserJet CP6015
Niederstadt T3 Cartridge
HP recently introduced its new “top-of-the-line” color printer, rated at 40
S59 Demo Lab: Building Color Quality: How Comprehensive Col- ppm. This class is targeted for more experienced builders who need this
or Solutions Represent the Next Generation of Cartridge Quality expertise. We will walk you through the complete process of remanufac-
In this course, Craig Rummler, FGIC new product development manager, turing these cartridges and diagnosing problems associated with both the
demonstrates how to build quality color cartridges with FGIC’s comprehen- cartridge and the chips.
sive color solutions methodology. This includes core replacement, selecting
new toner and components, utilizing fixtures and proper gapping techniques
to optimize print performance. S11 Demo Lab: Remanufacturing the HP Color LaserJet CP6015
Rummler T2 Cartridge (Spanish)
HP recently introduced its new “top-of-the-line” color printer, rated at 40
ppm. This class is targeted for more experienced builders who need this
S60 Demo Lab: Building Color Quality: How Comprehensive Col-
expertise. We will walk you through the complete process of remanufac-
or Solutions Represent the Next Generation of Cartridge Quality turing these cartridges and diagnosing problems associated with both the
(Spanish) cartridge and the chips.
In this course, presented in Spanish, Gerardo Martinez demonstrates how Gonzalez T2
to build quality color cartridges with FGIC’s comprehensive color solutions
methodology. This includes core replacement, selecting new toner and com- S12 Demo Lab: Remanufacturing the Lexmark E260, E360 and
ponents, utilizing fixtures and proper gapping techniques to optimize print E460 Series Cartridges
performance. Now that there is finally a legal decision killing the Prebate program,
there are expanded opportunities in supplying remanufactured cartridges
for this product lineup. Lexmark’s new monochrome printers include these
S07 Demo Lab: Remanufacturing the HP 4014/4015/4515 Car- three models based on the same engine design. Learn how to remanufac-
tridge ture these cartridges, starting with basic theory of operation and walking
The HP P4014/P4015/P4515 printers are 45-62 ppm, 1,200 dpi machines through the steps needed to build a quality product. We will cover both the
and are a likely replacement for the HP 4200/4300 series. We will explore toner and drum cartridges.
the easiest way to remanufacture this profit maker and go over possible Josiah W1
causes of failure.
DiPasquale T2 S13 Demo Lab: Remanufacturing the Lexmark T650 Series
S08 Demo Lab: Remanufacturing the HP Color LaserJet CP2025 Lexmark has introduced the T650 series of monochrome printers, rated
at 45, 50 and 55 ppm. These printers are the fastest Lexmark engines to
date. With the Prebate questions finally resolved, these cartridges offer
HP’s newest mid-range color printers offer the remanufacturer new oppor-
new opportunities for some real profits. With OEM cartridges selling at
tunities in the color market. Much easier to remanufacture and more robust
$400- $500, these cartridges are a must for any sized remanufacturer. Learn
than the HP 2600 and 3600 series models, and with printer costs greatly
the steps to remanufacture these cartridges and the basic troubleshooting
reduced, these cartridges will be in high demand. The workshop will include
theory of operation, cartridge remanufacturing instruction and diagnosing
common print problems and error codes.
S64 Small Chips Reduce Large Remanufacturing Costs
Nowadays, OEMs are increasingly improving the complexity of the cartridge
S09 Demo Lab: Remanufacturing the HP Color LaserJet CP2025 chips, which has raised the technology threshold and then the chip devel-
Cartridge (Spanish) oping costs. Accordingly, the chip cost in the overall remanufacturing cost
HP’s newest mid-range color printers offer the remanufacturer new oppor- is rising, making it a critical section influencing the margin space of the
tunities in the color market. Much easier to remanufacture and more robust remanufacturers. Thus, solutions on how to improve the efficiency of chips
than the HP 2600 and 3600 series models, and with printer costs greatly and reduce the chip cost as much as possible have been key points in main-
reduced, these cartridges will be in high demand. The workshop will include taining a sufficient margin space for the industry. In this class, Apex will
theory of operation, cartridge remanufacturing instruction and diagnosing share with you of its understandings and chip solutions for inkjet and laser
common print problems and error codes. toner cartridge remanufacturing.
Gonzalez W3 Ding T1
8 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
Jason Armstrong, Laser & Computer Options Inc. Charlie Brewer, Consultant
Jason Armstrong is the sales manager for Laser & Computer Charlie Brewer is an independent market analyst based outside
Options in Tempe, Ariz. For the past 12 years, Armstrong has of Boston. With nearly 20 years covering technology, Brewer
helped develop and provide unique print management solu- was an editor for Inc. magazine and ComputerWorld during
tions to companies throughout the state. As a result, Laser & the 1990s.More recently, he was the managing editor of The
Computer Options has become one of the largest independent retail pro- Hard Copy Supplies Journal, a monthly newsletter on digital imaging con-
viders of laser toner cartridges in the Southwest. Armstrong holds several sumables published by Lyra Research, and is a regular contributor to The
degrees, including a bachelor’s in business - information systems. Recycler Trade Magazine. His articles have appeared in other industry maga-
S21 Managing Printing Environments (An Alternative to the zines including ENX, Imaging Spectrum, Office Products International, and
Cost-Per-Page Model) T3 Recharger Magazine. Brewer has also produced numerous white papers and
reports about digital the digital imaging industry and imaging consumables
for various clients.
Dr. Aydan Bekirov, RechargEast Magazine S63 Seven Key Trends Shaping the Consumables Industry During
Dr. Aydan Bekirov is the owner and publisher of RechargEast the Great Recession W3
Magazine. He has worked as the R&D manager of Photofax
Manufacturing as well as owned a private consulting business. Joe Cachia, UniNet Imaging
A graduate of Sofia University, Bulgaria with a degree in phys- Joe Cachia is the general manager for UI Technologies, a divi-
ics of semiconductors, he received his Ph.D in electrophotography and was sion of UniNet Imaging Inc., specializing in the development
a postdoctorate fellow at the University of Saskatchewan. and manufacturing of cartridge chips. His prior experience in-
S65 Current Status of the Aftermarket Industry in Russia W3 cludes total responsibility for product engineering, R&D, manu-
facturing operations and quality assurance in a range of industries, includ-
ing reprographic and remanufacturing environments. Cachia has more than
Bob Bloom, INK & TONER USA 20 years in the printer supplies industry, with a background in engineering,
Bob Bloom is co-founder and vice president and chief oper- quality assurance, processes and manufacturing, and prior experience in
ating officer of INK & TONER USA, LLC, a highly successful the automotive and medical equipment industries.
retail store launched in 2004 and headquartered in West S04 Cartridge Chips W2
Palm Beach, Fla. In 2006, Bloom initiated the company’s com-
prehensive training, licensing, and support program – the “un-franchise” Phil Claghorn, Translogistics
which shows entrepreneurs how to run a low start-up cost, low overhead, A graduate of West Chester University of Pennsylvania, Clag-
successful ink and toner retail business. INK & TONER USA has provided horn began his career in transportation and logistics in 1988
training to business owners in Florida, Georgia, Kentucky, New York, Penn- as city sales manager of Emery Worldwide, a domestic and
sylvania, Michigan, Indiana, California and Texas. Bloom has degrees in international airfreight forwarder. He has held national-level
environmental engineering, secondary education, and computer systems, transportation and logistics positions with Associated Global Systems, a
and has an extensive background in education, marketing, business devel- global transportation and logistics company specializing in expedited air-
opment, and sales training. freight forwarding as well as domestic and international logistics programs.
S03 Building a Successful Ink and Toner Retail Store W1 Prior to arriving at Translogistics nearly five years ago, he implemented and
S33 Using QuickBooks as an Integrated POS and Bookkeeping coordinated less-than-truckload programs for Consolidated Freightways, a
System for Retail Business Operations T1 major less-than-truckload carrier. Currently he serves as a consultant for
S14 Developing a Business Plan T2 Translogistics Inc., a third-party logistics firm, based in Royersford, Penn. He
S24 Panel: How to Sell Ink and Toner Cartridges W2 designs and implements logistics programs for a national client base, many
of which are in the remanufacturing industry.
S32 Turmoil in the Transportation Industry — How Economic
Jane Bloom, INK & TONER USA Conditions are Affecting Your Company’s Bottom Line T2
Jane Bloom is president and chief executive officer of INK
& TONER USA, LLC, a highly successful retail store that she Dimitris Constantinou, Easy Group LLC
founded with her husband, Bob. Bloom has degrees in ac- Dr. Dimitris Constantinou is president and founder of Easy
counting and liberal studies and has been teaching accounting, Group, LLC. Constantinou has more than seven years experi-
bookkeeping, and other business subjects at the college and high school ence in both the e-commerce and ink and toner industries, hav-
levels for more than 30 years. She dedicates a great deal of time to several ing grown his own companies’ brands (such as 123 Refills, Ink-
women’s business organizations, chambers of commerce, charities, and telligent, Uni-Kit and others online as well as through traditional channels).
other organizations, and is a tireless networker. Bloom has been awarded Constantinou has developed and managed Web sites that have been con-
the Small Business Person of the Year from the Chamber of Commerce of sistently listed among the top 10 organic search engine results for popular
the Palm Beaches for her efforts and success at INK & TONER USA and her ink and toner related keywords in popular search engines such as Google,
community service. She is actively involved in the company’s daily business Yahoo! and MSN. His marketing experience extends beyond SEO (search
operations and its training, licensing, and support program – the “un-fran- engine optimization) and into affiliate marketing, e-mail and call center mar-
chise” – which shows entrepreneurs how to run a low start-up cost, low keting. In addition to his background with online marketing, Constantinou
overhead, successful ink and toner retail business. INK & TONER USA has will also discuss topics related to online sales and marketing tools such as
provided training to business owners in Florida, Georgia, Kentucky, New printer/cartridge navigation tools, printer identification software, product
York, Pennsylvania, Michigan, Indiana, California, and Texas. cross reference as well as other online tools that help provide the highest
S33 Using QuickBooks as an Integrated POS and Bookkeeping possible conversion rate per unit of Web site traffic.
System for Retail Business Operations T1 S29 Successful E-Commerce W3
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 9
Dan DeCarlo, Lewis Brisbois Bisgaard & Smith LLP Rob Gilbert, Rainmaker Strategies International
Dan DeCarlo serves as vice-chair of the firm-wide Intellectual Gilbert has spent 23 years in the copier industry as a territory representa-
Property Practice Group, where his practice focuses on intel- tive, major account representative and color specialist, including five years
lectual property litigation. Since 1992, DeCarlo has focused on as sales manager at IKON and as VP of sales for an independent dealer-
complex business litigation concentrating on trademark and ship in Virginia. Gilbert also worked as VP of sales for SALESCHAIN before
Lanham Act claims, copyright litigation, unfair competition litigation, false moving to Compass Sales Solutions where he served as director of sales,
advertising, trade secret litigation, patent litigation, right of publicity and and has been selling TCO solutions, sales force automation and performing
related business torts. He has served as lead counsel in numerous jury and MPS sales training. He has taught sales classes for many years including The
bench trials and has extensive experience in all aspects of Federal Court liti- Buy Learning Process, Dynamic Coaching, SPIN, CURIO, Time and Territory
gation including preliminary injunctions, summary judgments and appeals to Management and Pipeline Building, and has been a contributing editor for
the Ninth Circuit and Federal Circuit Courts of Appeal. In addition to litigation, multiple industry magazines.
S01 A is for Asset Allocation T2
DeCarlo’s practice focuses on intellectual property enforcement and coun-
seling, including trademark prosecution, licensing and creating strategies to Luke Goldberg, FGIC
enhance his client’s intellectual property portfolio. He frequently lectures to Luke Goldberg, senior vice president, FGIC, is responsible for
business groups on intellectual property issues. developing worldwide market analysis, examining sales trends,
S62 Sponsored Link Advertising and Trademark Infringement W2
expanding and analyzing emerging sales channels and oppor-
Li Ding, Apex Microelectronics tunities for the industry. Goldberg also is responsible for FGIC’s
Ding Li is CTO of Apex Microelectronics. Ding has been responsible for the worldwide sales effort, new product development team, marketing, tech
R&D department of Apex since its establishment in 2000. Before joining the support, product management, and customer service. With more than 17
company, Ding worked as an electronic engineering professor in a top Chi- years of experience in the imaging supplies industry, Goldberg has served as
nese university. Ding has abundant experience in circuit design, encoding and director of sales at Future Graphics/Nu-kote Components Division and vice
decoding, and chip verification. Over the past nine years, Ding and his team president/partner Imaging Division. He has extensive industry knowledge
continuously worked out milestone chip and test solutions with patents and and expertise in sales and marketing techniques, industry trends and devel-
overcame technology barriers to the aftermarket industry, which has contrib- opments, market analysis and sales channel development.
S24 Panel: How to Sell Ink and Toner Cartridges W2
uted to the sustainable development of the remanufacturing industry.
S64 Small Chips Reduce Large Remanufacturing Costs T1
Javier Gonzalez, UniNet Imaging
Javier Gonzalez is the R&D manager for UniNet Imaging Inc.’s
Thomas DiPasquale, Diamond Tech Associates
U.S. headquarters in Los Angeles, and has been with the com-
Thomas DiPasquale is a 1974 graduate of Villanova University
pany for more than five years. Prior to his promotion to R&D
with a bachelor of science degree. He has been actively involved
manager, Gonzalez was a senior technical support associate
in magnetic roller and primary charge roller development since
and R&D technician. He is a contributing writer of cartridge remanufactur-
1992. In 1993 he joined Diamond Tech Associates. He also start-
ing and technical articles and regularly teaches at technical seminars, road
ed Diamond Imaging Inc., a small remanufacturing company, in order to stay
shows, and industry events worldwide.
atop of new developments in cartridge recycling. DiPasquale has also devel- S08 Demo Lab: Remanufacturing the HP Color LaserJet CP2025
oped coatings for developer rolls, metal doctor blades and drums. In addition, Cartridge W2
he has more than 22 years of experience in the rubber and plastics industry. S09 Demo Lab: Remanufacturing the HP Color LaserJet CP2025
S05 Common Cartridge Problems W1 Cartridge (Spanish) W3
S11 Demo Lab: Remanufacturing the HP Color LaserJet CP6015
S07 Demo Lab: Remanufacturing the HP P4014/P4015/P4515 Cartridge (Spanish) T2
Cartridge T2 S27 Demo Lab: Remanufacturing the HP Color LaserJet CP6015
Michael Dudek, Zygoquest Group
Michael Dudek, CPA is president and owner of Zygoquest Ron Harris, Rainmaker Strategies International
Group, a firm specializing in mergers and acquisitions for en- Ron Harris, CEO of Rainmaker Strategies International, is a mar-
trepreneurs interested in selling or buying companies in the of- keting entrepreneur, who has developed marketing strategies for
fice products industry. Dudek and his management team are companies ranging from startups to Fortune 500 corporations. For
valuation experts who have consummated more than 400 M&A transactions the past five years, he served as a consultant for UniNet Imaging
throughout their careers in the industry. Prior to founding Zygoquest, Dudek and as the director of marketing for Nupro LLC and International Laser Group.
was vice president, acquisitions for IKON Office Solutions, formerly a $5 Harris was a catalyst and contributing designer of ILG’s MPS division.
billion international NYSE office products service and distribution company S58 The Integration of Sales and Marketing T3
prior to their recent acquisition by Ricoh Corporation.
S26 Preparing Your Company For Sale W2 Doug Johnson, Red Sage Consulting
Doug Johnson is a 25-year veteran of the printing and imaging
Steve Geishirt, Parts Now! LLC industry. Johnson spent 20 years at HP, during which time he was
Steve Geishirt is the director of training at Parts Now!, the na- VP-General Manager of HP’s LaserJet Supplies Business and SVP
tion’s largest laser printer parts distributor. Geishirt looks at the of marketing for their entire Printing and Imaging Group. He also
newest printing, multifunction and imaging technologies im- spent five years with Print Inc., where he was the president of PrintValue Solu-
pacting the marketplace. Each year, he trains nearly 1,000 tech- tions, a wholly-owned subsidiary focused on the development of the PrintVal-
nicians and service managers. A sought-after industry expert, Geishirt’s tech- ue channel program and all of the manufacturing and operations for the com-
nical articles are published in four languages worldwide and he has spoken pany. Print Inc.’s core business model centered around managed print services,
to audiences globally. He is a member of the PDI+ Cornerstone Committee. and is widely recognized as the leader in this space. After leaving Print Inc. in
S42 Servicing the LJ P4015/4014/4515 W2 the fall of 2006, Johnson founded Red Sage Consulting, where he works with
S43 The Value of Training Your Service Techs W3 with Supplies Network and other companies on the development of strategic
S44 PDI+ Certification T1 initiatives and business planning. Johnson currently resides in Sedona, Ariz.
S41 Service Talk - LJ 2400/P3005/M3027mfp/M3035mfp Series T2 S18 Identifying and Avoiding the Pitfalls of Managed Print Services T1
10 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
Mike Josiah, UniNet Imaging Laura Kittner, PrintFleet Inc.
Mike Josiah is east coast technical director of UniNet Imaging As director of marketing and strategic partnerships for Print-
Inc., a global distributor of toner, OPC drums, wiper blades and Fleet Inc., Laura Kittner has a background that focuses on
other supplies. Josiah has been with the company since 1987. advertising, integrated marketing communications and public
He and his technical support team regularly contribute articles relations. Kittner oversees the development of policies, proce-
and teach seminars at association meetings and trade shows. dures and objectives for the marketing and selling strategies of PrintFleet,
S12 Demo Lab: Remanufacturing the Lexmark E260, E360 and its software products and supporting services. Kittner is also responsible
E460 Series Cartridges W1
S13 Demo Lab: Remanufacturing the Lexmark T650 Series
for PrintFleet’s world wide sales and business development initiatives
and has been with PrintFleet since the company’s inception. In addition,
Kittner is a college instructor teaching presentation strategies and con-
Ebben Joslin, Laser Pros International sumer behavior to marketing students at St. Lawrence College School of
In the position of technical support supervisor, Joslin plays a Business.
vital part in the Laser Pros International technical support staff S36 MPS Marketing: Taking a Green Approach W2
where he brings extensive knowledge and complete certification
of the entire Hewlett-Packard line of LaserJet printers. Joslin is Al Lucas, CRTexas
responsible for all phases of laser printer troubleshooting and repair as well Al Lucas is president of CRTexas, a leading international
as assisting in new product research and development and failure analysis. consulting firm in the inkjet remanufacturing industry. Lucas
S45 Solutions to Laser Printer Failures - Interactive T3
served as director of inkjet technical operations at JetFill and
Nukote, and had a long career with Xerox Corp. in research
Tricia Judge, Int’l Imaging Technology Council and engineering imaging supplies. He has extensive experience with im-
Tricia Judge is the executive director of the International Imag- aging technologies, design, development, imaging evaluation, manufac-
ing Technology Council. turing, compatibles, remanufacturing, ink development and competitive
S51 This Year’s Big Events: Legal Issues, the Reces-
sion, Industry Challenges and Opportunities W3 evaluation.
S52 An Introduction to STMC Certification T2 S50 Image Permanence, Inkjet Industry Status and How To
Mazimize Image Life W1
John W. Kepler III, Gallop, Johnson & Neuman
John W. Kepler III practices in all areas of intellectual property
and technology protection law, including identification, pro- Todd Lucas, Texas A&M University-Kingsville
curement, transfer, and protection of inventions, brands, and Todd Lucas is an Assistant Dean for the College of Arts & Sci-
original works of authorship by means of patents, trademarks, ences at Texas A&M University — Kingsville. He is developing
trade dress protection, copyrights, and trade secrets. He is directly involved a digital imaging laboratory and working with international pa-
with patent and trademark prosecution, transactions and litigation in fed- per and ink suppliers. Prior to his work at the university Lucas
eral and state courts, before the Board of Patent Appeals and Interferences, worked at a division of Xerox Corp. in printer development.
and the Trademark Trial and Appeal Board. S50 Image Permanence, Inkjet Industry Status and How To
S34 What is Knowledge Management and What Can it Do For Mazimize Image Life W1
My Business? W3
S35 Why Can’t I Put the Dell Logo in My Window T2
Allen Luthy, SME Inc.
WooJin Kim, Charm Regent Ltd. Allen Luthy is best known in the imaging industry for his color-
WooJin Kim has nearly 20 years in the high-tech and imaging ful yet informative retail inkjet market lectures, process en-
supplies industry with extensive experience in sales, marketing gineering training classes, and insightful technical articles.
and strategic business development. His range of experience As director of retail inkjet for SME in Franklin, Tenn., Luthy
includes companies from the Fortune 500 as well as significant has helped hundreds of start-up retail, B2B, franchise, Web-based, and
mergers and acquisitions work. Kim currently serves as the president of industrial inkjet companies grow their businesses. Prior to joining SME,
Charm Regent Ltd., the firm that serves as the primary business develop- this 11-year industry veteran was a program manager for a $1 billion
ment and strategic advisor to the Print Rite group of companies and its vari- specialty polyurethane foam manufacturer whose chemistries are used
ous subsidiaries. extensively in many inkjet cartridges today. Luthy graduated from the
S23 Outsourcing in a Down Economy W1
S24 Panel: How to Sell Ink and Toner Cartridges W2
University of Illinois, Champaign, and the Defense Language Institute,
S25 Preparing for Change T1 Monterey, Calif.
S38 Five Biggest Challenges in Retail Inkjet Refilling Today W1
Barney Kister, Supplies Network
Barney Kister began his career in 1977 with a St. Louis-based Benjamin Lyles
office products dealer, holding managerial positions in distribu-
Benjamin Lyles started his career in the imaging aftermarket
tion, purchasing, product management, and sales. In 1991 when
upon completion of his chemistry degree from the University of
Supplies Network was established, Barney was promoted to vice
Southern Illinois in 1995. His career has focused on all aspects
president of sales. In 2006, he was named Senior VP-Sales Operations and
of inkjet technology that include ink formulation, manufactur-
manages Supplies Network’s dealer and partner connectivity, pricing manage-
ment, and the Supplies Network Print management program, CARBONSiX.
ing processes, cartridge design, quality control, and design patents. Lyles
Kister implemented the award-winning CARBON SiX program in 2007 and con- now concentrates on technical consulting, independent third-party testing
tinues to develop the ever-expanding services associated with the program. and intellectual property research.
S30 The Foundations of MPS: “Just in Time” Supplies and S19 Ink Pigment Laboratory W2
Service Fulfillment W3 S22 New Inkjet Technology T1
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 11
Scott MacKenzie, West Point Products Terry Meyers, Meyers Laser Printer Service
Scott MacKenzie is the manager of market analysis for West Terry Meyers is the owner/operator of Meyers Laser Printer/Plot-
Point Products, an imaging supplies remanufacturer founded in ter Services of Ventura, Calif. As an independent laser printer/
1972. A recognized industry speaker and contributing editor to a DesignJet plotter trainer, he does on-site custom classes for
number of trade publications, he joined West Point Products in individual companies or open classes. Meyers is HP certified in
January. He is responsible for market research and analysis, working closely HP color LaserJets, laser printers and all HP DesignJet plotters including the
with the firms senior management and marketing teams. MacKenzie holds DesignJet 4000.
S20 Introduction to Plotter Repair and Maintenance T1
an honors degree in English and economics from the University of Toronto, as
well as a post-graduate certificate in marketing management and is a 2012 Janet Nelson, OQL Consulting
MBA Candidate at the Rotman School of Management in Toronto, Canada. Janet Nelson is the president of OQL Solutions, a consulting re-
S47 The Downturn: Adjusting Your Selling Strategy for Survival W2
S48 Your Brand - Much More Than Marketing T2
source specializing in operations, quality and customer loyalty
S49 The Evolution of Marketing T3 improvements. OQL Solutions’ client base is primarily centered
in North America and Asia and involves the private, pubic and
Todd Mackoway, Laser Pros International not-for-profit sectors. Nelson has a background as a corporate leader expe-
With more than nine years sales experience, Mackoway brings rienced in operations, product development and engineering, quality and
extensive knowledge and professionalism to the sales staff strategy. She has worked in senior positions in Xerox Corp. and Eastman Ko-
of Laser Pros International with his vast expertise of the la- dak, as well as with small companies and not-for-profits. She is proficient in
ser printer industry. Building strong and long lasting customer Six Sigma and Lean Manufacturing, and holds a master’s degree in systems
relationships is a strong attribute. Mackoway holds a bachelor’s degree in engineering from the Rochester Institute of Technology, and a bachelor’s in
resource management from UW-Stevens Point, with a math minor. applied science from the State University of New York.
S45 Solutions to Laser Printer Failures - Interactive T3 S56 Pre-Emptive Six Sigma Tools: Avoiding Those Pesky Unin-
tended Consequences T2
S57 Customer Loyalty and Retention T3
Jim Martin, Network Recycling Systems
Jim Martin is CEO of Network Recycling Systems Inc. Located Will Niederstadt, FGIC
in the Mills River community of Horse Shoe, N.C., NRS Focuses Will Niederstadt, new product development manager, FGIC, has
on supplying a wide range of laser printer cartridges to dealers. worked at the highest level of the aftermarket imaging supplies
Martin has been involved in the recycling industry for 17 years. industry for almost 20 years. While at Mitsubishi Kagaku Im-
He is a past president of NCCRA and is fully involved in regional, national aging Corporation, he served three years in quality assurance,
and international associations. 10 years in research and development and a total of five years in customer
S53 Standardized Test Methods W2 technical support. Niederstadt provides technical assistance and guidance in
cartridge development, use, and instructions in proper procedures for color
Gerardo Martinez, FGIC cartridge manufacturing.
A 16-year industry veteran (including 10 years with FGIC prede- S40 Demo Lab: Aftermarket Color Theory: Meeting Today’s
cessor, Future Graphics LLC), Martinez is responsible for helping Technological Challenges T3
develop new toners, drums and is an active member of the Com-
prehensive System Solutions Team. He also conducts customer
Jim Phillips, Digital Gateway
Whether on the football field playing for BYU in college or in
site trainings and presents trade show seminars in Latin America. He served
the boardroom playing for 1,000-plus dealers, Jim Phillips has
as product line engineer and R&D technician at GRC and as a R&D technician
demonstrated how vision, value and experience married with
at Hitachi-Dataproducts. His Spanish-language cartridge rebuilding seminars
determination and loyalty has been his keys for success. Phillips
at Recharger World Expo are highly regarded and always well attended.
S60 Demo Lab: Building Color Quality: How Comprehensive started with Xerox more than 30 years ago and left Xerox to start the first of
Color Solutions Represent the Next Generation of Cartridge five market-leading companies he built from scratch. He loves building a busi-
Quality (Spanish) T1 ness that makes a difference and felt that way when he became the original
investor in e-automate over a decade ago. He watched from the board until
Norman McConkey, PrintFleet Inc. he couldn’t help himself anymore and bought the company. He is a corporate
As president and CEO of PrintFleet Inc., Norman McConkey has visioneer with the “beautiful mind” capability to store everything he hears
15 years experience in both the business imaging and software and studies and retrieve the important facts when needed. This has proven
industries where he held various management and executive beneficial when beginning to build a complete end-to-end MPS offering two
positions. McConkey returned to North America after a three- years ago for more than 1,000 of his e-automate dealers.His passion is only
year assignment in Europe where he was vice president of Market Develop- exceeded by his energy to do what’s right for dealers and employees.
ment for WatchFire and Corel Software Companies. Upon his return, Mc- S54/S55 The Truth and Nothing But the Truth - MPS Revealed W1/T2
Conkey commenced the planning and execution of PrintFleet technology and
has since grown the company’s revenue by more than 300 percent annually. Lon Price, Digital Gateway
He is a respected and progressive industry speaker, writer and visionary. Lon Price is in his second tour of duty with Digital Gateway. His
S37 The MPS Dealership of the Future W1 first tour was dedicated to helping Jim Phillips, current CEO,
launch the company. Price returned a year ago to participate in
Tom McMenemy, SalesTiger the expansion of the company into the MPS marketplace and
Tom McMenemy has 30 years experience in sales and manage- beyond. With his bachelor’s degree in computer science from Brigham Young
ment. He has held several positions within the corporate and University, and previous experience launching seven software companies in-
reseller channel. He understands the retail and wholesale side cluding Oracle, Price knows the ins and outs of an effective and successful
of the office products industry. McMenemy has experience in software company. He is in charge of Digital Gateway’s sales and marketing
rolling out and marketing cost per copy, print management and document teams. He is actively involved in research of the marketplace and custom-
imaging. He brings a wealth of knowledge and experience to the table. Mc- ers. Price also oversees DGI’s marketing strategy and is excited for what the
Menemy has been consulting for several years and is a partner in Sales Tiger. future holds for e-automate users in the MPS marketplace.
S17 How to Compete in the Crowded Print Space T1 S54/S55 The Truth and Nothing But the Truth - MPS Revealed W1/T2
12 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
Wolfgang Reick, TB Acessorios do Brasil Greg VanDeWalker, GreatAmerica Leasing Corp.
Dr. Wolfgang Reick received his Ph.D. in mechanical and mate- Greg VanDeWalker has been in the leasing industry since 1991.
rials engineering at the Ruhr University of Bochum, Germany. In 2003, he joined GreatAmerica to lead the field sales team.
He lectured in mechanical engineering at the University of São Recently he has taken on new responsibilities for GreatA-
Paolo, Brazil from 1996 to 2000. He is a founding partner of TB merica as the strategic lead for all OEM relationships and the
Acessorios do Brasil Ltda, a leading South American company for inkjet pro- Managed Print Services initiative. GreatAmerica has taken the leading role
cessing equipment and a distributor for remanufacturing supplies since 1995. in helping its customers understand, implement and execute effective strat-
Reick has published several technical papers in inkjet cartridge remanufactur- egies for managed print solutions.
ing in several international magazines. He also owns 17 inkjet cartridge refill S06 Deal Crafting: You’ve Done the Assessment, Now What? W1
kiosks in São Paolo. S16 Financing 101: Increase Sales Through Leasing T3
S02 Air In the Print Head: Analysis of Air Pockets in Translucent
Inkjet Cartridges W1
Nick Von Ahsen, GreatAmerica Leasing Corp.
Neil Robinson, UniNet Imaging
Neil Robinson is technical director for UniNet Imaging Inc.’s U.S.
Nick Von Ahsen is director of strategic technology for
headquarters in Los Angeles. He is an industry veteran with a GreatAmerica Leasing Corporation and has more than 8 years
30-year background in the imaging supplies industry. His previ- of experience in the leasing industry. He oversees GreatAmeri-
ous position was V.P. of product development and QA for Future ca’s customer-facing technology and related solution offerings,
Graphics LLC, where he was responsible for all QA functions, product im- including FleetView. In addition, he is responsible for GreatAmerica’s indus-
provements, interfacing with customers and vendors, and was a member of try best bundled billing capabilities and continued innovative additions to
their New Product Development Team. He has extensive cartridge remanufac- those services. GreatAmerica has taken a leading role in helping its custom-
turing experience, having worked for industry notables such as Dataproducts ers understand, implement, and execute effective strategies for managed
(a division of Clover Technologies Group LLC) and Laser Technologies (a Mit- print solutions.
subishi-owned company) in both engineering and engineering management S31 Top 10 Mistakes Not to Make With Remote Monitoring W2
positions. Prior to that, he worked for several toner manufacturers as a toner
chemist where he developed new toner formulations for a wide variety of Mark Walpole, AnswerCo LLC
engines. He is a member of the STMC Committee and also a certified trainer.
S10 Demo Lab: Remanufacturing the HP Color LaserJet CP3525 W3
Mark Walpole is vice president of marketing for AnswerCo LLC and has
been in the imaging supplies industry for more than 20 years. He started his
Brad Roderick, InkCycle e-commerce career with Daisytek International, a reseller providing not only
Brad Roderick is executive vice president of InkCycle, Inc. He is supplies for the office products industry but also turnkey marketing materi-
an industry veteran with 20 years of experience in OEM and af- als to enhance end-user sales for dealers. In his current role as part owner
termarket supplies and more than 25 years of sales and market- and vice president of marketing, Walpole helps manage and enhance a li-
ing experience. He is an active member of the remanufacturing brary of cross-reference content for the computer supplies industry, which
industry as an author, trainer and speaker focusing in the areas of industry includes imaging devices, projectors, batteries and office products. He is
trends, strategy, sales and marketing, and environmental sustainability. also taking a primary role in the company’s ability to drive traffic to Web
S28 Seven Steps of Sales Success W1 sites utilizing Search Engine Optimization and Search Engine Marketing by
S15 Eight Reasons You Should Be Blogging and 12 Tips for cost per click (CPC) and other forms of advertising with such search engines
Success T2 as Google, Yahoo!, and MSN.
S24 Panel: How to Sell Ink and Toner Cartridges W2
S46 Search Engine Optimization T3
Craig Rummler, FGIC
Craig Rummler, new product development manager, FGIC, is Jie Wang, Nano Digital Inc.
responsible for new product development, customer techni- Dr. Jie Wang is president of Nano Digital Inc. (USA) and Nano
cal support, technical training and technical article writing. Digital Inkjet Business & Technology Co., Ltd. (Zhuhai, China).
Working more than 18 years in the imaging supplies industry, From 2005-2007, he was president of JCD Digital Inkjet Tech
Rummler has a strong background in Lexmark and Canon cartridge parts (Shanghai) Co. Ltd. (China). Prior to that, he was general man-
development and engineering, as well as toner development and cartridge ager of Graphic Digital in the U.S. In the past 12 years, he has contributed
remanufacturing. He worked with leading cartridge manufacturers such as presentations, publications and patents that have addressed the research
Nu-kote International, Laser Imaging and Earth Corp. and has extensive and development on inkjet inks and spongeless cartridges, including CISS
knowledge in the imaging supplies industry. invention and innovation.
S59 Demo Lab: Building Color Quality: How Comprehensive Color
Solutions Represent the Next Generation of Cartridge Quality T2 S39 Advanced Introduction to Inkjet Technology T3
Roland Tong, Lewis Brisbois Bisgaard & Smith LLP Rich Wisniewski, Zygoquest Group
Tong is a patent attorney and partner in the Los Angeles office Rich Wisniewski is vice president of Zygoquest Group, a firm specializing in
of Lewis Brisbois Bisgaard & Smith LLP. His areas of practice
mergers and acquisitions for entrepreneurs interested in selling or buying
include intellectual property, trademark and copyright litigation
companies in the office products industry. The Zygoquest team has consum-
and unfair competition. He has prepared, filed, and prosecuted
numerous utility, continuation, and design patent applications as well as fed- mated more than 400 M&A transactions in their careers. Prior to joining
eral trademark applications. He has served as General Counsel and In-house Zygoquest, Wisniewski worked in a number of diversified industries holding
IP Counsel for industry leading companies, and has substantial experience in various finance and executive management positions. He has a CPA certifi-
litigating patent, trademark, copyright and trade dress infringement cases. cate and an MBA in finance.
S61 Patent Infringement Defenses for the Aftermarket W3 S26 Preparing Your Company For Sale W2
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 13
Company Name Booth # Internet Café . . . . . . . . . . . . . . . . . . . . . . . . . . .2252 SME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2521
Accutech Data Supplies . . . . . . . . . . . . . . . . . .2520 Jadi Imaging Supplies (US), Inc. . . . . . . . . . . . .2526 SouthWare Innovations, Inc.. . . . . . . . . . . . . . .2644
ACM Technologies, Inc. . . . . . . . . . . . . . . . . . .2342 Jet Rise Technology Ltd . . . . . . . . . . . . . . . . . .1842 Speed Infotech Holdings Limited . . . . . . . . . . .1946
Alpha Image Tech Corp. . . . . . . . . . . . . . . . . . .2542 Jiaxing Tianma Printer Consumables Co. . . . . .2545 Static Control Components . . . . . . . . . . . . . . . .1916
AlphaChem Co., Ltd. . . . . . . . . . . . . . . . . . . . . .1954 K & W Imaging Inc. . . . . . . . . . . . . . . . . . . . . . .2519 STS Refill Technology . . . . . . . . . . . . . . . . . . . .2152
Andy Lee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2632 Keep Rise International Ltd. . . . . . . . . . . . . . . .1756 Sunny Imaging, L.L.C. . . . . . . . . . . . . . . . . . . . .2624
AnswerCo . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1854 Kingnote Toner LLC . . . . . . . . . . . . . . . . . . . . . .2547 Supplies Network . . . . . . . . . . . . . . . . . . . . . . .2227
Apex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2516 Kiwi Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1859 Supplytek International LLC . . . . . . . . . . . . . . .1759
Arlington Industries. . . . . . . . . . . . . . . . . . . . . .2144 KORES Office Professional USA Inc. . . . . . . . . .2347 SYNNEX Corporation/PRINTSolv . . . . . . . . . . .2529
Ascend Office Accessories Limited. . . . . . . . . .2346 Laser Pros International . . . . . . . . . . . . . . . . . .2126 Tangerine - Air Bag . . . . . . . . . . . . . . . . . . . . . .1659
Azerty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2506 Law Office of Mike Dudek — Target Imaging Ltd. . . . . . . . . . . . . . . . . . . . . . .2154
Bradshaw Group . . . . . . . . . . . . . . . . . . . . . . . .2446 Michael H. Dudek, Esq. CPA . . . . . . . . . . . . . . .1852 Tenka Group . . . . . . . . . . . . . . . . . . . . . . . . . . .2350
Cadence Science, a division of Cadence Inc. . . 1754 LMI Solutions . . . . . . . . . . . . . . . . . . . . . . . . . .1926 The Right Cartridge, LLC . . . . . . . . . . . . . . . . . .2243
Cardinal Cartridge . . . . . . . . . . . . . . . . . . . . . . .1851 LTS Technology Inc. . . . . . . . . . . . . . . . . . . . . . .2548 Tinta Facil Brazil . . . . . . . . . . . . . . . . . . . . . . . .2442
Carolina Wholesale. . . . . . . . . . . . . . . . . . . . . .2348 Mambo Trading . . . . . . . . . . . . . . . . . . . . . . . . .2532 Uni-1 Technology Ltd. . . . . . . . . . . . . . . . . . . . .2448
Cartridge Web . . . . . . . . . . . . . . . . . . . . . . . . . .2232 Managed Print Pavilion . . . . . . . . . . . . . . . . . . .2416 UniNet Imaging . . . . . . . . . . . . . . . . . . . . . . . . .2104
CF Technologies/NRS . . . . . . . . . . . . . . . . . . . .2148 Market Point . . . . . . . . . . . . . . . . . . . . . . . . . . .2349 Union Technology International
CIT Creative Imaging Technology Co., Ltd. . . . .2445 Matric Kolor, Inc. . . . . . . . . . . . . . . . . . . . . . . . .1955 (MCO) Co., Ltd. . . . . . . . . . . . . . . . . . . . . . . . . .1930
Color Imaging . . . . . . . . . . . . . . . . . . . . . . . . . .2510 Mearthane Products Corporation . . . . . . . . . . .2155 Uniplus Technology Corp. . . . . . . . . . . . . . . . . .2336
Data Tech Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .2242 Melco, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2522 Unitone Imaging Supply Corporation . . . . . . . .2604
Databazaar.com. . . . . . . . . . . . . . . . . . . . . . . . .2432 Menston Limited . . . . . . . . . . . . . . . . . . . . . . . .1855 Valley Supplies Inc. . . . . . . . . . . . . . . . . . . . . . .2528
Depot America Inc. . . . . . . . . . . . . . . . . . . . . . .1653 Micro Solutions Enterprises (MSE) . . . . . . . . . .1904 Well Success Environment Technology
Digital Gateway Inc. . . . . . . . . . . . . . . . . . . . . .2332 MIPO Technology Limited . . . . . . . . . . . . . . . . .2142 (Shenzhen) Co., Ltd.. . . . . . . . . . . . . . . . . . . . . .2628
ECi OMD and La Crosse . . . . . . . . . . . . . . . . . .1942 MMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2150 West Point Products . . . . . . . . . . . . . . . . . . . . .2223
ENX Magazine. . . . . . . . . . . . . . . . . . . . . . . . . .2634 Nano Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . .2536 Xumark Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1858
Escalera, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .2606 National Parts Depot. . . . . . . . . . . . . . . . . . . . .2444 YangZhou Highloong Technology Co. Ltd.. . . . .1944
Ever Bright Rubber . . . . . . . . . . . . . . . . . . . . . .2608 Ninestar Image Int’l Ltd . . . . . . . . . . . . . . . . . .2317 ZiPrint Image Corporation . . . . . . . . . . . . . . . . .2322
Exulaser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1857 Nuprint Technologies Inc. . . . . . . . . . . . . . . . . .2518 Zygoquest Group . . . . . . . . . . . . . . . . . . . . . . . .1852
Faroudja Toner. . . . . . . . . . . . . . . . . . . . . . . . . .2524 NuPro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1836
Fleetwood-Fibre Packaging & Graphics . . . . . .2202
FMAudit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2148
Foshan Yat Sing Office Supplies Co. Ltd. . . . . .2534
OCP-USA, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .1736
Online Toner Solutions . . . . . . . . . . . . . . . . . . .2523
Parts Now! . . . . . . . . . . . . . . . . . . . . . . . . . . . .2326
Visit the Managed
Frontier Imaging . . . . . . . . . . . . . . . . . . . . . . . .2430
Future Graphics Imaging Corporation . . . . . . . .1724
Partsmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1746
PBT International Ltd. . . . . . . . . . . . . . . . . . . . .2509 Print Pavilion
George B. Woodcock Co. . . . . . . . . . . . . . . . . .1758 Per-Fil Industries Inc. . . . . . . . . . . . . . . . . . . . . .2610
Global Printer Services . . . . . . . . . . . . . . . . . . .1752 Pi Data Supplies LLC . . . . . . . . . . . . . . . . . . . . .2158
GreatAmerica Leasing Corp. . . . . . . . . . . . . . . .2344 Power Imaging Supply . . . . . . . . . . . . . . . . . . .2622
Green Project, Inc. . . . . . . . . . . . . . . . . . . . . . . .2302 Primedia Products Inc. / Ink Technology Inc. . .1948
Guangzhou Dingrui Electronic Co, Ltd. . . . . . . .2345 Prinko Image Co., Ltd. . . . . . . . . . . . . . . . . . . . .2535 ing print
Looking for a managed pri
Huzhou Fulihua Printer Ribbon Co., LTD . . . . . .2530 R&L Imaging Group . . . . . . . . . . . . . . . . . . . . . .2429
Huzhou Yuhua Stationery Co., Ltd. . . . . . . . . . .2642 Rainmaker Strategies International, Inc. . . . . .2447
vendor, solution or service?
IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2507 Raven Industries . . . . . . . . . . . . . . . . . . . . . . . .2428 The pavilion also features
iKamelo INC/Tesen Printout Device, Co. Ltd. . .2426 RechargEast Magazine . . . . . . . . . . . . . . . . . . .2546
ILG (International Laser Group) . . . . . . . . . . . . .2219 Recharger Magazine . . . . . . . . . . . . . . . . . . . . .1820
live demos by the exhibitors.*
Image Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2132 RechargRussia Magazine . . . . . . . . . . . . . . . . .2546 *See the official demo theater schedule for details.
Image1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2333 ReChina Asia Expo . . . . . . . . . . . . . . . 2531 & 2630
Imaging Resources . . . . . . . . . . . . . . . . . . . . . .2504 Reciclamais South American Expo . . . . . . . . . .2533
Imex Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .2226 Recycler Publishing & Events (China) Ltd. . . . .2544
InkCycle, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .2618 Red Cheetah Software . . . . . . . . . . . . . . . . . . .2626
InkEnter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2549 R-Jet Tek . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1850
INKODEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1952 Roots Co., Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . .2431
Inkpool Takewill Resource Technology Royal Consumer Information Products . . . . . . .1753
(Shenzhen) Co., Ltd.. . . . . . . . . . . . . . . . . . . . . .2646 Schoon Corporation. . . . . . . . . . . . . . . . . . . . . .2246
InkTec America Corp. . . . . . . . . . . . . . . . . . . . .2449 Shanghai ANERYA Environmental Technology
Innovative Ink Technology . . . . . . . . . . . . . . . . .2616 Co., Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2620
West Point Products
International Imaging Technology Council . . . .1657 Shanghai Xin Zhan Rubber Co., Ltd . . . . . . . . .1856
14 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
Fleetwood-Fibre Green Project
Packaging & Graphics
Imaging Resources Unitone
Azerty IBM Escalera
World Expo PBT Everbright
Sales Booth Int’l. Rubber
Color Imaging Per-Fil
Nine Star Ink Tech
2518 2519 2618
Nuprint K & W
Tech. Imaging InkCycle
Managed 2520 2521 2620
Components Accutech SME Environ-
2223 2322 2522 2523
Melco Online Power
Parts USA Solutions Imaging
West Point Ziprint Supply
Products 2524 2624
Faroudja Toner Sunny
Future Graphic 2526
Imaging Corporation Jadi Imaging
LMI Solutions Laser Pros IMEX Group S
Supplies Parts Now!
iKamelo INC 2528 2529 2628
Valley Synnex/ Well
2428 2429 Supplies PrintSolv Environ.
Raven 2530 Tech.
Industries Imaging Huzhou 2630
2430 2431 Ribbon
1736 2332 2333 Frontier Roots Co., 2532 2533
1930 2130 Ltd.
OCP Imaging Mambo Recicla-
Trading Mais Lee
Union Cartridge Digital Image1 2432
Technology Web Gateway y DataBazaar.com 2534 2535
Yat Sing Prinko ENX
Supplies Image Co. Magazine
1836 2132 2336 2536
Image Star Nano Pacific
ECi/ 1944 2144 2243
ACM Technologies Tinta Facil Brazil Alpha Image Tech Huzou
La Crosse MIPO A
D The Stationary
Highloong Technology Ltd. Industries
n Right 2444 2544 2545 2644
1946 2344 2345 2445
Cartridge Great Guangzhou Jiaxing
Jet Rise National CIT Recycler Tianma Southware
Speed InfoTech America Dingrui Parts Innovations
Leasing Electronics Depot Printer
1746 2346 2347 2446 2447 2546 2547 2646
Ascend Kores Bradshaw Rainmaker RechargEast
Office Office Group Strategies Recharg- Kingnote Inkpool
Partsmart Accessories Russia Expo LLC Takewill
2246 2448 2449 2548 2549 Resource e
2150 2348 2349 Tech.
R-Jet Tek Schoon Corp. Carolina Market Uni-1 InkTec LTS Ink Enter
Primedia Products Inc. / Technology
Ink Technology Inc. FMAudit / MMC Wholesale Point USA Technology
1851 CF Technologies 2550
Cardinal Cartridge Tenka Group
1753 1852 1952 2152 2252 2352 2452 2552 2652
STS Refill Lead Retrieval
Zygoquest Group INKODEM 1st Sales
1854 1855 1954 1955 2154 2155 Internet Service 2554 2555 2654
AnswerCo Menston Alpha Matric Target Café
Science Limited Chem Kolor Inc. Imaging Mearthane
1856 1857 1958 1959 2158 2556 2557 2656
I-ITC Keep Xin Zhan Exulaser Pi Data
Rise Rubber Co. Supplies
1659 1759 1858 1859 2458 2459 2558 2559 2658
Tangerine- George B. Supplytek Xumark Kiwi
Airbag Woodcock Int’l Inc. Group
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 15
Accutech Data Supplies Apex
Booth: 2520 Booth: 2516
Phone: 805-644-7100 • Fax: 805-650-3900 Phone: 86-7563333768 • Fax: 86-7563333029
firstname.lastname@example.org • www.accutechdata.com email@example.com • www.apexmic.com
Accutech Data Supplies Inc., for years one of the largest U.S. wholesalers Apex Microelectronics, an industry leader of aftermarket chip technologies,
of data media, is now an emerging leader in imaging supplies. We have is a professional chip designer and manufacturer focused on providing the
expanded into a full line of OEM products for all copiers, laser printers, fax finest, fastest and fullest laser and inkjet chip solutions for the imaging in-
and inkjet machines. We carry a full line of compatible and remanufactured dustry aftermarket. During World Expo, Apex is pleased to show its innova-
products to complement our extensive OEM line. We distribute out of both tive laser chipping system which benefits the remanufactuers and distribu-
California and Pennsylvania warehouse locations. tors via an intergrated chip-writing, resetting and testing solution.
ACM Technologies, Inc. Arlington Industries
Booth: 2342 Booth: 2144
Phone: 951-738-9898 • Fax: 951-273-2174 Phone: 847-689-2754 • Fax: 847-689-1616
firstname.lastname@example.org • www.acmtech.com email@example.com • www.arli.com
ACM Technologies Inc. is a national distributor of OEM and compatible Arlington Industries has more than 35 years of experience distributing imag-
parts, supplies, and equipment. Additionally, ACM manufactures and dis- ing supplies to resellers worldwide. In addition to carrying a wide range of
tributes one of the largest assortments of remanufactured and compatible OEM supplies, Arlington carries the most extensive line of compatible sup-
laser cartridges in the industry. Established in 1989, ACM offers the most plies industry-wide. Arlington also specializes in hard-to-find copier, laser,
comprehensive selection of imaging supplies in the business equipment in- ink and fax products. Arlington offers exemplary customer service through
dustry. With four distribution centers in the U.S. (California, Illinois, Mas- personal sales reps, has five regional distribution centers (California, Geor-
sachusetts and Texas), ACM promises to offer you high product availability,
gia, Illinois, North Carolina and Pennsylvania), and has next-day stock capa-
fast shipping times, competitive pricing, and exceptional service.
bilities as well as blind drop shipping.
Alpha Image Tech Corp.
Ascend Office Accessories Limited
Phone: 626-279-9282 • Fax: 626-279-5239 Booth: 2346
Phone: 86-75786366750 • Fax: 86-75786366753
firstname.lastname@example.org email@example.com • www.fsascend.com
Ascend Office Accessories Ltd., possessing a full line of precise equipment
AlphaChem Co., Ltd. and a professional team of technicians, now handles a wide range of prod-
Booth: 1954 ucts for most popular models in the market, including fuser film sleeves,
Phone: 82-312144428 Ext. 150 • Fax: 82-312164429
firstname.lastname@example.org • www.alphachem.net PCR/charge sleeves, cleaning blades, developer rollers/sleeves, web roll-
AlphaChem Co., Ltd. is one of the leading manufacturers of OPC drums for ers and supplier rollers. High technology differentiates Ascend from its
laserjet and all kinds of inks for deskjet and wide format printers for more competitors while providing a foundation for future growth. Having passed
than 10 years. We focus on the quality management system through cus- ISO 9001:2000 standards and following its strict quality-control system, the
tomer satisfaction. company has achieved a good reputation from its customers for high perfor-
mance at reasonable prices.
Booth: 2632 Azerty
Phone: 86-75583744200-810 • Fax: 86-75583744100 Booth: 2506
email@example.com • www.zml.net.cn Phone: 716-662-0200 • Fax: 716-667-7929
Zhongmeilian was established in 2005 with a staff of more than 20 people. firstname.lastname@example.org • www.azerty.com
Since then, we have focused mainly on consumable and supplies business. Azerty is a single-source business products supplier, selling more than
Our major product lines now include empty inkjets, original toner cartridges 40,000 SKUs that your customers use in their businesses. From technology
and printers. We strongly believe that business integrity is the foundation to office products, furniture to janitorial sanitation products and breakroom
of our success. supplies to health and wellness products, we’ve got you covered. For years,
Azerty has set the best-in-class standards in computer hardware, supply
AnswerCo and accessory wholesaling. By offering logistical services that distribute
Booth: 1854 OEM and compatibles supplies, office products, jan-san, office furniture and
Phone: 214-ANSWERS breakroom supplies and programs that help improve our customers’ profit-
email@example.com • www.answerco.com ability, we have become a valuable part of their overall business success.
AnswerCo is the nerve center for global cross-referencing of all imaging We have developed these services to improve our customers’ operating ef-
products, IT supplies, data storage media, peripherals, and office products, ficiency, marketing effectiveness and overall service to their customers.
including OEM to compatibles and remanufactured products. AnswerCo’s
primary product and service is the cross-referencing of all the industry’s Bradshaw Group
SKUs into a proprietary cross-referencing system over the Web. An impor- Booth: 2446
tant characteristic of this system is that it cross-references the entire indus- Phone: 972-644-7558 • Fax: 972-331-2103
try, helping wholesalers and resellers expand product breadth and increase firstname.lastname@example.org • www.BradshawGroup.com
margins. The system includes more than 400,000 model numbers of 3,000 Bradshaw Parts Network is a leading distributor of replacement parts for
manufacturers worldwide encompassing more than 150,000 SKUs, all inte- distributed and network printers. As an Authorized Parts Reseller (APR) for
grated into AnswerCo’s proprietary cross-referenced Web system. It is guar- Hewlett-Packard, Bradshaw is one of the largest suppliers of genuine HP
anteed to get you incremental orders from your sales organization and is the printer parts in the country. Bradshaw Parts Network operates a high quality
most powerful and updated search application over the Web. Contact us to manufacturing and repair center where fusing assemblies and other printer
try a free demo at www.answerco.com or call 214-ANSWERS. components are remanufactured for customers coast to coast.
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 17
Cadence Science, a division of Cadence Inc. CIT Creative Imaging Technology Co., Ltd.
Booth: 1754 Booth: 2445
Phone: 516-248-0300 • Fax: 516-747-1188 Phone: 82-314993571 • Fax: 82-314993571
email@example.com • www.cadencescience.com firstname.lastname@example.org • www.citkorea.com
Cadence Science is an ISO 9001:2000 U. S. manufacturer of precision fluid CIT (Creative Imaging Technology Co. Ltd.) is an independent and profes-
delivery needles, probes, tubing and tubing connectors used in remanufactur- sional toner manufacturer located in Korea specializing in color toners. Since
ing toner and ink equipment, as well as in other industrial filling equipment. 1998, CIT has been making a commitment to quality color toner development
We custom-manufacture parts to your specifications, offer rapid prototyping and production. Based on accumulated valuable technologies and know-how
services, and offer a wide selection of standard components for a myriad of over 10 years, we have been growing into one of the leading manufactur-
applications. When precision dispensing is of paramount importance, you ers delivering various color toners with high quality world wide. We always
can count on a Cadence Science part to deliver. strive to offer the greatest business opportunities to our valued customers
by staying ahead of demand and trends in the market. At the same time,
Cardinal Cartridge the development and production processes are controlled in an exhaustive
Phone: 800-530-2559 • Fax: 708-223-3866
system to assure superior quality and reliability of the product. CIT is your
email@example.com • www.cardinalcartridge.com reliable and promising business partner for color toners.
Cardinal Cartridge Inc. is an industry-leading manufacturer and distributor
of high-quality compatible laser toner cartridges, inkjets, copiers and ther- Color Imaging
mal transfer ribbons. We respect our planet and are very proud to be an Booth: 2510
Phone: 770-840-1090 • Fax: 770-840-7029
“all green company.” Additionally, we offer new and refurbished printers, IT
firstname.lastname@example.org • www.colorimaging.com
service contracts, asset management and total print management solutions.
We consider our customers as partners, offering real-time solutions in an Color Imaging Inc., located in the U.S., is an OEM and aftermarket toner
ever-changing world. Stringent quality control, research and development manufacturer. Since 1989, Color Imaging, Inc. has specialized in color toners
make our products the most consistent and reliable in the industry. We are for copiers, printers and MFPs. We offer more than 150 aftermarket 100
STMC certified and pride ourselves for our innovation, excellence, and integ- percent new toner products for use in office machines from Ricoh, Canon,
rity in all products and services. Konica-Minolta, Okidata, Xerox, Dell and others. Color Imaging’s compat-
ible products are chemical, mechanically-rounded or conventional toners to
Carolina Wholesale optimize performance and value and have been thoroughly tested for image
Booth: 2348 quality, density, yield and component wear.
email@example.com • www.cwholesale.com Data Tech Inc.
Carolina Wholesale is a wholesale distributor of office machines and sup- Booth: 2242
plies with distribution centers nationwide. We carry more than 10,000 items Phone: 305-436-8201• Fax: 305-436-8049
from more than 100 manufacturers including Brother, Canon, Casio, Copystar, firstname.lastname@example.org • www.datatech-usa.com
Epson, Hewlett-Packard, Lexmark, Monroe, Nakajima, Okidata, Olympia, Pan- Data Tech Inc. was founded in 1996 as a focalized distributor of original imag-
asonic, Ricoh, Royal, Samsung, Sanyo, Sharp, Sony and Texas Instruments. ing supplies located in Miami, Fla., (distribution hub of the Americas). They
are one of the largest direct suppliers of ink cartridges and toners, authorized
Cartridge Web to Latin America and the Caribbean, representing Canon, HP, Lexmark, Okida-
Booth: 2232 ta, Samsung, Xerox and Verbatim. With Data Tech you can count with strong
Phone: 886-437057077 • Fax: 886-437057070 inventory levels, strong credit, reliable service and manufacturer incentives.
email@example.com • www.cartridgeweb-laser.com
Cartridge Web is a Taiwanese manufacturer that created the Cartridge Web Databazaar.com
brand in early 2008 for the worldwide aftermarket. Our plant is ISO 9001 Booth: 2432
certified and we have 61 engineers focused on R&D and quality control. Phone: 954-843-0483 • Fax: 954-843-0429
We did in-depth research in product function engineering, patent avoidance firstname.lastname@example.org • www.databazaar.com
engineering and quality control before bringing products to market. Tired Ranked in 2006 by Internet Retailer as the fifth-largest online office supplies
of having inconsistent quality issues from poor suppliers? Contact us and retailer in the country, Databazaar.com is one of the U.S.’s fastest growing
enjoy the consistent quality products made by a reputable Taiwanese manu- imaging and information supplies companies. Databazaar’s unique business
facturer with flexible pricing. Brands we carry for new-built printer toner model serves computer and printer supplies consumers in all three segments
cartridges include Brother, Dell, Epson, Okidata, Samsung, Sharp and Xerox. — B2C, B2B and wholesale/export. With corporate headquarters and pri-
CF Technologies/NRS mary warehousing in Miramar, Fla., and group companies in India and Hong
Kong, Databazaar is a value-added reseller of computer and printer supplies
Phone: 32-93813311 • Fax: 32-93813319 with customers in more than 23 countries around the world.
email@example.com • www.cft.be
Established in 1988, CF-Technologies has seen enormous growth and is still Depot America Inc.
expanding. It is a world leader in cartridge sealing systems, known under Booth: 1653
the brand “Original Goldseal.” CF-Technologies also manufactures the “In Phone: 732-919-0209 • Fax: 732-919-1929
House” range of machinery including the MPI (mixed product injection tech- firstname.lastname@example.org • www.depot-america.com
nology) coating machine for mag sleeves and PCRs, a PCR cleaning machine Depot America provides total print solutions through its distribution of new
and toner filling machines. The CF product lines also stand for high-quality and refurbished printer parts and whole unit printers as well as component
cleaning liquids, lubricants and maintenance products manufactured by ICT. level repairs, technical support and remote network assessment monitor-
The wiper blade coating unit is a quick and efficient tool resulting in a per- ing capabilities. An industry leader since 1988, we are an Authorized Parts
fectly coated wiper blade in no time. This tool helps to avoid flipping wiper Reseller for HP and Master Parts Distributor for Lexmark; these partnerships
blades on faster machines and will be shown at the booth. bring exceptional value and support to our customers.
18 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
Digital Gateway Inc. Faroudja Toner
Booth: 2332 Booth: 2524
Phone: 866-347-6588 • Fax: 801-492-1704
email@example.com • www.digitalgateway.com Phone: 650-593-3862 • Fax: 650-593-3817
Since 1995, Digital Gateway has helped more than 1,000 companies drive firstname.lastname@example.org • www.faroudjatoner.com
their business operations successfully with e-automate dealer management Faroudja Toner carries everything customers need to recycle cartridges.
software. Most notable of their innovations this year, Digital Gateway has From color and black toner in bottles and bulk bags, to drums, blades and
developed the e-automate Managed Print Edition, which seamlessly auto- hard-to-find components, Faroudja Toner is the complete warehouse solu-
mates each step of the mps lifecycle — including capture/discovery, fleet/ tion. The company’s rapid growth is founded on customer service and prod-
TCO analysis, proposal, contract, fulfillment, customer management, busi- ucts that perform consistently well.
ness analysis and everything in between. No other solution will better equip
office equipment dealerships to successfully capitalize on managed print
services. Since its introduction to the office automation industry, e-automate Fleetwood-Fibre Packaging & Graphics
has become the fastest growing business management system among imag- Booth: 2202
ing dealers nationwide. Phone: 818-625-7687 • Fax: 626-434-8463
CEdwards@Fleetwood-Fibre.com • www.Fleetwood-Fibre.com
ECi OMD and La Crosse
Booth: 1942 Fleetwood-Fibre Packaging & Graphics is a Certified Sustainable Packaging
Phone: 573-893-8930 • Fax: 573-893-3487 Manufacturer specializing in up to seven-color custom inkjet and toner
email@example.com • www.eci2.com boxes. We are authorized to print both the FSC and SFI Sustainable Certi-
ECi is the largest provider of “best-in-industry” technology solutions for fication on your boxes. We can enhance your brand or create new artwork
business equipment dealers and remanufacturers of IT consumables. More for your packaging and do it all economically in cost and manufacture with
dealers rely on our software to manage operations and improve profitability materials that are being recycled or harvested and replanted in the best way
than all other industry-specific packages combined. Our Britannia, DDMS, for our environment.
La Crosse and OMD software packages offer fully integrated business man-
agement, e-commerce, service automation and manufacturing solutions for
dealers of every size and business model. FMAudit
Phone: 573-632-2461 • Fax: 573-632-2461
Phone: 818-550-7547 • Fax: 818-550-7527
ENX México &erica
La in A e i
Dealer Source - La Revista del Distribuidor
firstname.lastname@example.org • www.fmaudit.com
email@example.com • www.enxmag.com FM Audit has a proven track record of innovation. Since 1998, key partners
ENX Magazine is the premier monthly sourcing publication dedicated to the have been pioneering cutting-edge cost recovery solutions that helped de-
document imaging equipment and supply industry. We cover everything from fine the managed print services industry. Today, the company has assembled
copiers, printers, fax machines and supplies to related software, office equip- a leading portfolio of remote meter reading and managed print services
ment and business logistics solutions. Each magazine contains exclusive up- tools. Some of our innovations include Web-based data collection, local
to-date content on trends, sales and marketing strategies, product reviews
printer data collection, Supplies Triggered Marketing and Automated Supply
and technical tips. With a circulation of more than 34,000 a month, ENX gives
you unsurpassed exposure to industry professionals. We also publish ENX fulfillment, as well as Total Cost of Ownership reporting.
Mexico & Latin America, reaching 10,000 businesses in this expanding market.
Foshan Yat Sing Office Supplies Co. Ltd.
Phone: 530-673-6318 • Fax: 530-673-6376 Phone: 86-75783209511 • Fax: 86-75783212563
firstname.lastname@example.org • www.escalera.com email@example.com • www.yatsing.cn
Escalera, Inc. — Manufacturers of the World’s Finest Stair Climbing Hand Foshan Yat Sing (Rixing) Office Supplies Co. Ltd., founded in 1990, special-
Trucks and Stair Climbing Forklifts. Using the Escalera StairCat, you can eas- izes in developing printer parts as well as copier parts and consumables,
ily and safely load and unload delivery vehicles, climb up and down steps, such as fuser film sleeves, fuser assemblies, cleaning web rollers, upper
roll over rough terrain and deliver and install copy machines. Reduce labor,
fuser rollers, lower sleeved rollers, pickup/feed/separation rollers, picker
injury and workers comp claims. Save your back and save your money with
the Escalera StairCat. fingers, empty toner cartridges/bottles, toner cartridges and drum units.
We also process according to supply samples and wholesale original con-
Exulaser sumables. Yat Sing has aggressive extension and our sales centers have
Booth: 1857 turned into a kind of network existing in the cities all over China as well
Phone: 310-518-1640 • Fax: 310-528-6720
firstname.lastname@example.org • www.exulaser.com as overseas.
Exulaser is a manufacturer and distributor of toner, chips and other compo-
nents, supplying the laser remanufacturing industry. An unrivaled combina- Frontier Imaging
tion of products, expertise, manufacturing strength, and strategic partners Booth: 2430
positions Exulaser at the forefront of technology. Its products play a key role Phone: 310-898-2688 • Fax: 310-898-2788
in enabling today’s convergence trends. Exulaser’s products are manufac-
email@example.com • www.frontierimaging.com
tured and designed using a broad range of fabrication processes and propri-
etary design methods. Exulaser also possesses a broad intellectual property Frontier Imaging specializes in the import and export of OEM supplies such
portfolio that it has used to enter into cross-licensing agreements with many as toners, developers and drums for most major brands such as Brother,
other leading aftermarket manufacturers. Exulaser has developed a world- Canon, Copystar, Lanier, Minolta, Kyocera-Mita, Panasonic, Ricoh, Riso-
wide network of strategic alliances, including product development with key graph, Savin, Sharp and Toshiba. In addition to the OEM product lines,
customers, technology development with other laser printer supplies manu- Frontier also carries a line of popular compatible toners and parts, which
facturers as well as research alliances with major suppliers. includes drums, fuser rollers, cleaning blades and lamps.
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 19
Future Graphics Imaging Corporation Guangzhou Dingrui Electronic Co, Ltd.
Booth: 1724 Booth: 2345
Phone: 818-837-8100 • Fax: 818-838-7047 Phone: 86-2082169902 • Fax: 86-2082168783
firstname.lastname@example.org • www.fgimaging.com email@example.com • www.kalon.com.cn
Future Graphics Imaging Corporation (FGIC) is the global leader in after- Guangzhou Dingrui Electronic Co Ltd. is a leading manufacturer specializing
market imaging supplies. FGIC combines the expertise of the world’s lead- in remanufactured and compatible inkjet, toner cartridges, toner kits, refill
ing value-added distributor, and the world’s largest manufacturer of toner ink, CISS and paper. The company has established branches in Beijing, Tian-
and OPCs for the imaging aftermarket. The result is unmatched technical jing, Shanghai, Guangzhou, Dubai, Los Angeles and Berlin.
resources capable of delivering market-leading, first-to-market opportuni-
ties to the remanufacturing industry. FGIC utilizes these resources to deliver Huzhou Fulihua Printer Ribbon Co., LTD
Comprehensive Systems Solutions (CSS) to its customers. CSS is a multi- Booth: 2530
level approach to technical excellence that begins with rigorous market Phone: 86-5722228889 • Fax: 86-5722228339
research and ends with guaranteed matched component systems. FGIC is firstname.lastname@example.org • www.flower-pr.com
also the exclusive source of superior MK Imaging OPCs and toner. FGIC Huzhou Fulihua Printer Ribbon Co., Ltd is professional manufacturer of
features three North American and nine international distribution centers, printer consumables. We are an ISO certificated factory with more than 11
delivering the highest levels of customer satisfaction to remanufacturers years production experience in this field. Our main products include: uninked
all over the globe. (inked) nylon fabric ribbon rolls, printer ribbons and fax film. For quality prod-
ucts, choose Huzhou Fulihua Printer Ribbon Co.,Ltd.
George B. Woodcock Co.
Booth: 1758 Huzhou Yuhua Stationery Co., Ltd.
Phone: 86-5722063244 • Fax: 86-5722065390
email@example.com • www.gbwoodcock.com
firstname.lastname@example.org • www.hzyuhua.com
George B. Woodcock & Co. has been engineering, designing, manufacturing
and supplying packaging solutions since 1954. GBW is instrumental in the Huzhou Yuhua Stationery Co., Ltd. is engaged in ribbon manufacture industry
development of many different types of packaging innovations specific to the with a long history of technological innovation, quality control and market-
cartridge remanufacturing industry. The company¹s latest products include an ing. With smart management skills, highly skilled technicians and working
eco-friendly inflatable insert, which is universally designed. GBW carries a capabilities, our ribbon rolls are extremely popular for their good variety,
full line of inserts in stock and offer many custom packaging options as well. superior quality, and competitive price. Many thanks to everyone in the con-
sumables industry who have traveled with us all along on; we are willing to
meet you and serve you.
Global Printer Services
Booth: 1752 IBM
Phone: 608-838-5070 • Fax: 608-268-4343 Booth: 2507
email@example.com • www.globalprinter.com Phone: 800-282-6650 • Fax: 800-257-1619
Global Printer Services, “The Reseller’s Resource” for HP printers, parts and firstname.lastname@example.org • www.turbongroup.com/ibm
accessories. If your organization values quality products and hassle-free Booth #2507 is focused on IBM-branded HP replacement cartridges. These
support, GPS should be your partner for all of your HP LaserJet requirements. laser cartridges are manufactured, marketed, distributed, and warranted
We are the nation’s No. 1 source for refurbished printers. by The Turbon Group under a trademark license agreement with IBM. The
Turbon Group has worldwide rights under this agreement with IBM. IBM
GreatAmerica Leasing Corp. participates in all aspects of quality and certification. The Turbon Group is
Booth: 2344 a leading manufacturer of high-quality laser cartridges with manufacturing
Phone: 319-261-4087 • Fax: 319-261-6087 facilities worldwide in Europe, Asia, and the Americas. Turbon is known
email@example.com • www.greatamerica.com for its quality manufacturing with all manufacturing and distribution facili-
GreatAmerica is focused on helping office equipment dealers and resellers ties achieving ISO 9001 and ISO 14001 certifications. Turbon and IBM have
sell equipment and solutions, and operate their businesses in a way that cooperated to achieve the highest standards in laser cartridges. Raw ma-
makes them more successful. GreatAmerica specializes in administrating terials and manufacturing process are certified to achieve the highest qual-
managed print services and is the home of FleetView, www.info-zone.com, ity. ISO 19752, and ISO 19798 yield procedures are utilized to ensure that
and InTune. Founded in 1990, GreatAmerica is headquartered in Cedar Rap- customers achieve exceptional value.
ids, Iowa and is known for its culture of hard work, integrity and excellence.
Green Project, Inc.
Thank you to the Managed
Phone: 626-961-2688 • Fax: 626-961-2788
Print Summit sponsors.
firstname.lastname@example.org • www.greenprojectinc.com
Green Project is a leading remanufacturer and manufacturer of inkjet and
toner supplies. We specialize in brands such as Epson, HP, Canon, Brother,
Samsung, Lexmark, Dell, etc. Our focus is to provide quality first. We ensure
our products by following strict guidelines to guarantee the highest quality.
Within the last year, we have focused heavily on remanufacturing a higher
quality Lexmark and Dell inkjet. Green Project is devoted to making sure that
the end user gets the same experience as with OEM products.
20 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
iKamelo INC/ Tesen Printout Device, Co. Ltd Imaging Resources
Booth: 2426 Booth: 2504
Phone: 713-532-8889 • Fax: 281-879-8866 Phone: 818-727-9740 • Fax: 818-727-7325
email@example.com • www.ikamelo.com firstname.lastname@example.org • www.ir-usa.com
iKamelo Inc. and TESEN Printout Device Co. Ltd. are leading manufacturers Imaging Resources is one the leaders in worldwide distribution of superior,
and distributors of high-quality printer, copier, fax and other office equipment performance-tested and quality proven components used in the laser toner
imaging products. iKamelo and TESEN operate with certificates of Quality cartridge remanufacturing industry. IR has partnered with the world’s major
Management System, which complies with the requirements of BS EN ISO manufacturing companies, such as Coates Reprographics Inc. for toner, Kuroki
9001:2000, and certificates of Environmental Management System, which Industrial for wiper blades and Daewon (formerly Samsung) for OPC drums.
complies with the requirements of BS EN 14001:2004 and are designed to Additionally, IR’s quality line of products includes monochrome styrene acrylic
and polyester toners and chemical color toners, Goldseals, MICR toners,
meet or exceed any OEM standards. Having direct factory-based sales of-
PCRs, mag rollers and other components used in the remanufacture of laser
fices in the USA (Houston,TX), the iKamelo Group strives not only to provide toner cartridges. IR’s compatible copier line includes the cartridges for the
the best factory-direct products and prices but also services West and East use in Canon, Lanier, Minolta, Mita, Panasonic, Pitney Bowes, Toshiba, Sharp,
Coasts, as well as North and South American customers. Customization and Ricoh and Xerox. Imaging Resources is committed to assisting its customers
product branding/design are also available upon request. Other worldwide with informative, hands-on technical assistance and information. IR consid-
sales offices are located in China (Zhongshan/Fenghua/Xikou), Hong Kong, ers its customers as partners, offering competitive prices, same-day personal
Taiwan (Keelung/Taipei), and South Africa (Johannesburg/Boksburg/Preto- service and 100 percent product consistency, quality and performance. With
ria). The iKamelo Group consolidated its Zhuhai factory and assembly lines the start of our empties buyback program, in September 2007, IR is now able
with TESEN’s 10,000-square-meter factory in late 2007. With this partner- to sell empty cores, making it your one-stop shop for all your remanufacturing
ship, the current capacity of production staff is at approximately 500, quality needs. IR products are available through its main distribution center, located
control staff at 50 and research and development staff at 30. in California, and authorized distributors in Mexico, Peru and Chile.
ILG (International Laser Group) Imex Group
Booth: 2219 Booth: 2226
Phone: 818-888-0400 • Fax: 818-888-0331 Phone: 503-391-1500 • Fax: 503-391-1505
email@example.com • www.imex-global.com
ILG@ILGlaser.com • www.ilglaser.com
ILG (International Laser Group) offers a wide selection of high-quality imag- IMEX is a world leader in the development and manufacturing of laser print-
ing supplies. ILG is one of the world’s leading manufacturers of compatibles er toner for the aftermarket. For more than 25 years, IMEX has produced
in both color and black cartridges, including toners, MICR, thermal transfer, consistently high-performing toner for a wide variety of printer engines.
Worldwide distribution makes it easy for cartridge remanufacturers to get
and inkjets. Our quality and consultative sales approach, private labeling
IMEX quality products.
programs, and new product development enables us to be the leader in the
industry. Founded in 1988, ILG is headquartered in Woodland Hills, Calif. Indisair Co. Ltd.
with more than 80,000 sq. ft. of state-of-the-art facility, in addition to three Booth: 1959
distribution centers located in Illinois, Pennsylvania, and Texas enabling us Phone: 82-221019961 • Fax: 82-221019999
to offer next-day delivery nationwide. firstname.lastname@example.org • www.indisair.com
Indisair makes innovative and creative protective material, manufactured in
Image Star Korea. The smart pack is next generation protective packing material and is
Booth: 2132 widely used in Korea and all over the world with a high degree of customer
Phone: 888-632-5515 • Fax: 888-635-7479 satisfaction. Indisair will continually develop smart pack, packing machine
email@example.com • www.imagestar.com and tools for its customers’ satisfaction. Indisair does its best to supply the
Image Star is a leading wholesaler of imaging supplies. We offer a full line best air packing solution to the customers and to be in the future, a global-
of OEM and compatible printer, fax, copier, and data media products. Our leading total air packaging company with its innovation and creativity.
services are designed to save you time and money. All orders over $50 are
shipped for overnight delivery at ground rates, and we are open late from 8 InkCycle, Inc.
a.m. to 8 p.m. EST. Our fully-integrated website will allow you to check live Booth: 2618
availability, place orders, track shipments, recycle cartridges, and more. With Phone: 913-894-8387 • Fax: 913-894-8513
firstname.lastname@example.org • www.inkcycle.com
our large product selection, superior distribution capability, and first-rate cus-
tomer service, Image Star will give you the edge you need to compete. InkCycle Inc. is the premium dealer’s choice for remanufactured ink and toner
products. We consistently deliver a world-class customer experience by pro-
viding a premium quality aftermarket cartridge and the tools for traction you
need for success. Are you climbing to the top, or just barely hanging on?
Phone: 972-424-0200 • Fax: 972-424-0449
InkCycle makes your climb easier and more profitable.
email@example.com • www.image1products.com
Image1 is a leading imaging parts manufacturer/distributor, an HP APR, and INKODEM
your strategic partner. We help companies focused on managed print servic- Booth: 1952
Phone: 815-331-3200 • Fax: 815-331-1577
es, deliver cost effective CPCs through solutions that streamline operations, firstname.lastname@example.org • www.inkodem.com
cut costs, and improve efficiencies. In addition, we offer training programs Inkodem manufactures and distributes the All-In-One INKODEM Cartridge
that increase one touch resolution. Our programs include technical hands- Refilling System, in addition to the All-In-One GENESIS Electrical/Print Sta-
on training for HP and Lexmark devices, to web-based PDI+ and CompTIA tion. An innovative technology company based in McHenry, Ill. focused on
Authorized Service Center Gold training geared towards operational ex- recycling and reuse since 1989. Everything you need is included in a clean,
cellence. With three manufacturing and distribution locations, we have a compact package that is extremely easy to use. Just plug it in and you are
73 percent coverage of the U.S. within two days at ground rates. We are on the way to a fast-growing, high-margin business. Going green has never
customer-centric organization and your best strategic partner. been so easy!
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 21
Inkpool Takewill Resource Technology Jet Rise Technology Ltd
(Shenzhen) Co., Ltd. Booth: 1842
Booth: 2646 Phone: 852-35680930 • Fax: 852-35800303
Phone: 86-75527258533 • Fax: 86-75527273609
email@example.com • www.inkpool.cn firstname.lastname@example.org • www.jetrisetech.com
Founded in 1999, Inkpool Takewill Resource & Technology (Shenzhen) Co. Jet Rise Technology Ltd. (JRT) is one of the most respected remanufactured
Ltd is a leading manufacturer of printer consumables and digital printing imaging supplies providers. The company’s products range from mainly laser
media for printers in China. Currently, our products include compatible and printer toner cartridges to cartridge components, compatible replacement
remanufactured inkjet and toner cartridges inkjet, photo paper, refill kits, rib- chips and innovative production equipment for the remanufacturing of laser
bon etc. All of our R&D, manufacturing, QC inspection and delivery are under and ink printer, fax, and copier cartridges. JRT also carries a full line of off-
the guideline of ISO 9001 management system which can guarantee top the-shelf remanufactured and compatible inkjet cartridges, thermal replace-
quality for all customers worldwide. We have our own brand - INKPOOL. Ad- ment ribbons and cartridges, and copier toner kits.
ditionally, we can offer the best OEM services. We can provide professional
services to help you design and print your own private-label packaging. Jiaxing Tianma Printer Consumables Co., Ltd
InkTec America Corp. Booth: 2545
Booth: 2449 Phone: 86-57384647306 • Fax: 86-57384646889
Phone: 714-545-0117 • Fax: 714-545-0114 email@example.com • www.tianma.net.cn
firstname.lastname@example.org • www.inktec.com
Skyhorse is a enterprise specializing in manufacturing printer consumables.
Established in 1992, Korean-based InkTec is a leading company in inkjet ap- Since starting production of printer ribbons in 1988, inkjet cartridges and
plications. We are all about digital printing and consequently, we export our
inks in 2000, toner cartridges in 2005 and photo paper in 2006, Skyhorse
comprehensive line of products to more than 120 countries. InkTec’s product
possesses nearly 100 technicians and advanced production stream lines,
line up includes desktop ink, large format ink, silver conductive ink and Je-
trix, a UV flat-bed printer. and are able to supply five ranges over 5,000 specifications of products.
With innovative technology and masterful product-making, Skyhorse en-
Innovative Ink Technology joys a great reputation with its customers and its products are distributed
Booth: 2616 globally.
Phone: 512-836-5308 • Fax: 512-836-6931
email@example.com • www.innovativeink.com
Innovative Ink Technology has been in business since 1984 manufacturing K & W Imaging Inc.
printer ribbons and ink rollers. In 1989 we began developing inkjet inks and Booth: 2519
ink cartridges. Today we manufacture a variety of premium inks, ink cartridg- Phone: 626-839-1500 • Fax: 626-839-1552
es and components for inkjet printers used in office and industrial applica- firstname.lastname@example.org • www.zhsmtoner.com
tions. Our newest line of products is premium remanufactured maintenance K&W is a global leader in toner cartridge remanufacturing with a commit-
kits for the Xerox solid ink Phaser printers. ment to achieve customer success worldwide. We are one of the largest
wholesale printer consumable manufactures in China with a full range of
International Imaging Technology Council product lines. We are also ISO 9001:2000 and ISO 14001:2004 certified.
Booth: 1657 Our scope of business includes a full line of color and monochrome toner
Phone: 702-838-4279 • Fax: 702-838-3695
email@example.com • www.i-itc.org cartridges, environmentally friendly toner cartridges, and remanufactured
Membership in the International Imaging Technology Council (Int’l ITC) can toner cartridges. We are committed to providing top quality products which
improve your business while you support the entire industry. The Int’l ITC meet or exceed OEM standards. We also provide mold-making and mold-
is a member-based trade association that advances the interests of the af- injection services as well as integrated solutions for R&D of new technology
termarket imaging supplies industry. The twelve-year-old, nonprofit asso- and remanufactured toner cartridges.
ciation represents its members’ common business objectives, particularly
the right to conduct business freely and fairly. The Int’l ITC represents its Keep Rise International Ltd.
members in legislative and legal matters, advances product improvement
through initiatives like STMC, educates consumers and enhances the image Booth: 1756
of imaging services with public awareness and educational campaigns and Phone: 852-82091313 • Fax: 852-21141613
provides tools for its members to increase their profitability. firstname.lastname@example.org
Keep Rise International is a respected manufacturer of ribbons, remanufac-
Jadi Imaging Supplies (US), Inc. tured inkjet cartridges, and remanufactured laser toner cartridges.
Phone: 310-212-5230 • Fax: 310-212-5280
email@example.com • www.jadi.com.my Kingnote Toner LLC
Jadi Imaging Supplies (US) Inc. or JADI US, a subsidiary of Jadi Imaging Tech- Booth: 2547
nologies Sdn Bhd (Malaysia), began its U.S. operations in September 2008. Phone: 651-208-8829 • Fax: 651-246-4025
JADI US, is located in Torrance, California (Los Angeles county) and serves as firstname.lastname@example.org
the company’s distribution office. This distribution office caters mainly to the
U.S. domestic aftermarket, distributing high-quality JADI toners to discern-
ing American remanufacturers and refillers. JADI US allows customers to Kiwi Group
have easier access to JADI’s wide product range, excellent customer service, Booth: 1859
prompt and hassle-free delivery. JADI places significant emphasis on quality Phone: 310-425-5661 • Fax: 310-513-1776
and R&D to develop more high-quality products for customers. email@example.com • www.kiwigroupcorp.com
22 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
KORES Office Professional USA Inc. Mambo Trading
Booth: 2347 Booth: 2532
Phone: 214-503-0213 • Fax: 214-503-1305 Phone: 562-663-9002 • Fax: 562-663-9037
firstname.lastname@example.org • www.mambo-trading.com
email@example.com • www.kores.us
Mambo Trading offers a complete line of OEM and generic supplies and
From its start in 1887, manufacturing carbon paper, KORES Office Profes- equipment for copiers, facsimiles and printers at the lowest prices. We be-
sional USA Inc. has grown into a world-wide manufacturer and distributor lieve in providing great service and high- quality products from the world’s
of stationery and hard copy products. The company¹s manufacturing facili- best manufacturers. Through our strong vendor alliances, we are able to
ties in Mexico City supplies North America as well as Central, Latin and provide the latest products and up-to-date information to keep you current
South America. KORES Office Professional USA Inc., with its offices and and competitive in today’s fast-paced world.
warehouse in Dallas gives you the service, technical support and product
availability to make your business work. Market Point
Laser Pros International Phone: 610-594-1880 • Fax: 610-594-1881
firstname.lastname@example.org • www.marketpoint.com
Market Point is a leading national seller of Lexmark and Hewlett-Packard
Phone: 715-369-5995 • Fax: 715-369-5910
printer parts, supplies, accessories and options. We also sell parts and sup-
email@example.com • www.laserpros.com
plies for use in Dell printers. As experts in the procurement process, Market
Laser Pros International (LPI), an authorized HP APR distributor of laser Point will lower your total cost of operations through innovative, advanced
printer parts and supplies, ensures the highest-quality HP and Lexmark technology designed to help you efficiently source, acquire and ship product,
parts and services at competitive prices. LPI carries one of the largest la- streamline returns processing, and reduce cost per transaction. We have a
ser printer inventories in the United States to fulfill all your laser printer combined experience of more than 50 years in the business and a reputation
needs. as a trusted, reliable vendor who builds value-based relationships. That’s
why thousands of companies and printer service organizations of all sizes de-
Law Office of Mike Dudek — pend on Market Point to deliver quality product, efficiently and competitively.
Law Office of
Michael H. Dudek, Esq. CPA Michael H. Dudek, Esq. CPA Mearthane Products Corporation
Booth: 1852 “Specializing in mergers & acquisitions"
Phone: 610-585-1330 Phone: 401-946-4400 • Fax: 401-943-8210
firstname.lastname@example.org • www.mikedudeklaw.com email@example.com • www.mearthane.com
The Law Office of Michael H. Dudek, Esq. CPA specializes in customized and Mearthane Products Corporation was founded in 1965. The company spe-
affordable legal services on merger and acquisition transactions. In catering cializes in castable thermoset polyurethane products with variable mechani-
to your legal needs, Mike Dudek understands your business. Ideal clients cal and environmental properties to suit a wide range of applications, includ-
include entrepreneurs seeking to sell or buy companies. Legal services ing conductive and antistatic urethanes for electrostatic dissipation (ESD)
include structuring, drafting, due diligence, negotiating and closing asset applications and tribocharge management (e.g., rollers, belts, gears, gaskets
and stock purchase agreements along with preparation and negotiation of and assemblies). Mearthane has a history of developing breakthrough so-
all ancillary contracts, including: employment, non-compete and escrow lutions through collaboration with remanufacturers and original equipment
agreements. Prior to becoming an attorney and counselor-at-law, during manufacturers in a diverse range of industries including printing, self-ser-
vice machines, packaging, pharmaceutical/medical, recreational, military/
his career, Mike Dudek negotiated and consummated hundreds of M&A
defense, to name a few.
transactions in the office products industry, plus many transactions in other
diversified industries. Melco, Inc.
LMI Solutions Phone: 626-960-5958 • Fax: 626-960-5960
Booth: 1926 firstname.lastname@example.org • www.melcopartsusa.com
Phone: 888-215-1292 • Fax: 602-393-2122
Melco is a printer parts import/wholesale company located in Baldwin Park,
Calif. We sell high quality aftermarket parts for HP and Lexmark laser printers
email@example.com • www.lmisolutions.com
at highly-competitive prices. With building long-term business relationships
LMI has earned an enviable reputation for providing turnkey managed print with our customers in mind, we focus on maintaining consistency in product
solutions to over 600 dealers. As a recognized pioneer manufacturer of af- quality and providing both excellent pre-sale and post-sale customer service.
termarket consumables, LMI now offers dealers the exclusive LMI PageTrack Come check us out at our booth and find out what Melco can do for you.
Advantage - the industry’s most powerful all-inclusive MPS solution. LMI
dealers deal directly with the manufacturer and enjoy the unique combi- Menston Limited
nation of print management technology, leading TCO calculation software, Booth: 1855
benchmark quality products, and a proven fulfillment system designed to Phone: 86-2169150947 • 86-2169150955
maximize dealer profits and ensure end user satisfaction. If you are thinking firstname.lastname@example.org • www.vivicolor.com.cn
about Managed Print - think LMI. Menston Limited is a subsidiary of Shanghai Huatai Digital Control Co. Ltd.,
established in 1999 and one of the largest manufacturers of remanufac-
tured inkjet cartridges and related supplies in China. The company produces
LTS Technology Inc. 200,000 pieces monthly of qualified (ISO 9001 accredited), remanufactured
Booth: 2548 cartridges for HP, Lexmark, Canon and Epson, and new (where legal) HP com-
Phone: 626-855-1684 • Fax: 626-855-1697 patibles. All our products are vigorously tested in house and by customers
email@example.com worldwide before they are made available, and are 100 percent guaranteed.
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 23
Micro Solutions Enterprises (MSE) National Parts Depot
Booth: 1904 Booth: 2444
Phone: 818-407-7500 • Fax: 818-407-7575 Phone: 845-469-4800 • Fax: 845-469-4855
firstname.lastname@example.org • www.mse.com email@example.com • www.nationalparts.com
Micro Solutions Enterprises (MSE), an ISO9001:14001 certified company, National Parts Depot (NPD) is an international distributor of printer, copier
manufactures a full line of high-quality, award-winning compatible toner and computer parts. The company has been in business for more than 20
cartridges, MICR toner cartridges and print head based inkjets. For four years and is an authorized parts distributor for Toshiba, Epson, Konica Mi-
consecutive years, MSE toner cartridges have been voted the highest qual- nolta, Lexmark and HP. NPD offers a complete line of fuser films, paper-feed
ity in the industry and MSE inkjets have been voted the industry’s highest rollers, pressure rollers, laptop parts and much more. National Parts Depot
quality for two years in a row. MSE’s manufacturing processes are based also operates the Product Engineering and Services Division which is an
on engineering and automation as well as 24 patented and patent-pending OEM board-level repair center for Konica-Minolta, FUJI, Toshiba, Océ, Sony
technologies. As the largest cartridge producer in the U.S., MSE’s capac- and Compaq. NPD is classified as a distributor and a “reverse logistics” 3PSP.
ity exceeds 300,000 toners and 200,000 inkjet cartridges per month. The
company owns and operates more than 260,000 square feet in California Ninestar Image Int’l Ltd
and Pennsylvania as well as additional sales and distribution facilities in Booth: 2317
Canada, the Netherlands, Brazil and Israel. MSE offers full solutions for Phone: 86-7568539360 • Fax: 86-7568539389
outsourcing, distribution, private labeling, private packaging, and blind drop firstname.lastname@example.org • www.ninestarimage.com
shipping. The company also offers a comprehensive managed print solution, Ninestar, one of the world’s largest manufacturers of imaging consumables
award-winning sales training, customized marketing materials and addi- with superior technology, develops, manufactures and sells a full line of
tional value-added services. quality compatible and remanufactured inkjets products and laser products.
Production capacity at Ninestar is more than 8 million inkjet cartridges and
MIPO Technology Limited 500,000 laser cartridges per month, and all the products are manufactured
Booth: 2142 under stringent quality management systems in accordance with ISO 9001,
Phone: 852-27307883 • Fax: 852-27307886 ISO 14001 and STMC standards. Ninestar provides one-stop solutions for
email@example.com • www.mipo.com.cn
first-to-market products, outsoucing, marketing, private label, packaging and
MIPO Technology Limited is one of the leading manufacturers in compat- shipping. We are ready to partner with you and bring you success.
ible printer accessories incorporated in 1999. We specialize in producing
compatible ink cartridges, premium-grade toner cartridges, Continuous Ink
Supply Systems (CISS), refill kits and also quality inkjet photo paper. MIPO’s Nuprint Technologies Inc.
sales office is based in Hong Kong, with production facilities located in Booth: 2518
Phone: 423-288-4877 • Fax: 423-288-7567
Guangzhou, China. Our factory is well-equipped by high-end technologies
firstname.lastname@example.org • www.nuprinttechnologies.com
under sophisticated automatic production facilities. MIPO products are also
certified by the ISO9001 International Standard. NuPrint Technologies provides the cartridge remanufacturing industry new
ways to compete in a challenging marketplace through in-house processing
MMC systems and coatings for mag rollers and OPC drums. NPT has engineered its
systems to eliminate variables common to traditional coating systems. The
Phone: 86-7568861233 • Fax: 86-7568861235
BlackMax coating system provides results from a low-cost in-house system
email@example.com • www.mmcinkjet.com previously only available to remanufacturers who sent out rollers for recoat-
Established in 1986, MMC is one of the oldest and largest manufactur- ing. It is low cost; unskilled labor can maintain a consistent product and
ers of printer consumables in China. Our main strength is remanufactured produce 100 recoated rollers per hour. NuPrint continues to offer high quality
inkjet cartridges and laser toner cartridges. We also manufacture high- mag rollers, developer rollers, doctor bars and OPC drums to remanufactur-
quality ribbon cartridges, ribbon nylons, cleaning kits, refill kits, and photo ers who recognize the competitive advantage component remanufacturing,
paper. This year, we’re focusing on color laser cartridges. Newly released when properly done, gives them.
products are remanufactured toner cartridges for HP2035, HP 1215/1518,
1500/2550/2820; Brother HL4040/4050, HL2700/9420, HL4200; Dell NuPro
1320/1320C, 2130/2135, 3100, 5100; Samsung CLP300/2160, 500/550, Booth: 1836
600/650, etc. We’ve been an ISO 9001 certified manufacturer since 1999. Phone: 626-330-0808 • Fax: 626-330-0101
With 23 years of manufacturing experience, MMC can confidently assure firstname.lastname@example.org • www.nuproitech.com
you and your customers premium quality and excellent after-sale service. Nupro is a unique engineer-based manufacturing company whose products
include fuser assemblies, maintenance kits, power supplies, fixing film
Nano Pacific sleeves, heat rollers, pressure rollers, transfer rollers, heat lamps, feed/
Booth: 2536 pickup rollers, thermistors, fuser gears and bushings. Our products are
Phone: 650-877-9989 • Fax: 650-877-9300 manufactured and designed as a quality alternative for the high-priced laser
email@example.com • www.nano-pacific.com printer manufacturers such as HP, IBM, Lexmark and Xerox. Nupro compo-
Nano Pacific is an authorized distributor of Seine Technology in North Amer- nents are mechanically and electronically engineered to save energy, run
ica. We are ranked as one of the top three largest manufacturers in the quietly, deliver superior output and exceed the OEM specifications for yields,
world with a monthly capacity of 500,000 pieces. Our facility is part of a yet at aggressively competitive prices. Nupro products are manufactured
one million-square-foot industrial park in Zhuhai, China and houses more new using only the finest raw materials in our Shanghai, China, factory. Our
than 2,000 skilled workers. We have a strong R&D team that develops and components have passed multiple third-party tests, are used currently by the
manufactures a full line of quality compatible and remanufactured laser car- OEMs’ largest master distributors and have delivered proven reliability in
tridges. We also produce inks, chips, rollers and various other components, the field with a less-than 1 percent return ratio. Why buy rebuilt when you
so we are able to control both the excellent quality and our costs. can have Nupro?
24 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
OCP-USA, Inc. PBT International Ltd
Booth: 1736 Booth: 2509
Phone: 615-302-0662 • Fax: 615-302-0664 Phone: 44-1749685685 • Fax: 44-1749834834
firstname.lastname@example.org • www.ocp-inks.com email@example.com • www.xinia.com
Stability, composition, and batch-to-batch consistency; these three funda- PBTI is one of Europe’s largest remanufacturers, specializing in toner-based
mentals are the reasons for OCP’s success, as expressed in our slogan “Inks color cartridges, with a dedicated four-acre site housing R&D laboratories,
of Finest Quality.” These fundamentals are implemented throughout the production and sales teams. Novel Color production technology developed
entire organization, from the production facility in Lage to the main office in-house (patents applied for) has catapulted PBTI to the forefront of Eu-
in Hattingen, to the members working in OCP subsidiaries and distribution rope’s “Green” market for color cartridges. More than 50 percent of sales at
agencies around the worldwide. the company are now color cartridges. Established in 1984 by leading toner
specialists, PBTI ships private-label products globally. Its Xinia brand is a
Online Toner Solutions U.K. leader. PBTI is offering licensing of its color technology to North Ameri-
Booth: 2523 can companies at World Expo and also offers partnership opportunities for
Phone: 805-577-6260 • Fax: 805-955-0304 non-European companies seeking manufacturing or distribution expansion
firstname.lastname@example.org • www.onlinetonersolutions.com into the enlarged EC area.
Has your company wanted to have a Web site to sell your products without
all the hassle of set up? Online Toner Solutions provides your company with
a uniquely tailored ink and toner Web site. Our team of programmers will
Per-Fil Industries Inc.
set up and maintain an exceptional Web site, complete with an easy-to-use Booth: 2610
shopping cart, e-mail system and much more. We have reliable product in- Phone: 856-461-5700 • Fax: 856-461-0741
formation on more than 5,000 OEM and compatible products. email@example.com • www.per-fil.com
PER-FIL Industries, Inc. manufactures toner filling equipment. Our high per-
formance fillers are used around the world for standard (black) and chemical
Parts Now! (color) toner products. PER-FIL’s wide range of models can match any pro-
Booth: 2326 duction requirement. We guarantee high performance, high reliability, and
Phone: 608-203-1500 • Fax: 608-203-1460
high value. The PER-FIL MR-1X Micro Recharger takes bulk toner from bags
firstname.lastname@example.org • www.partsnow.com
or drums to fill into cartridges, bottles, and pouches (nearly 1,500 units in
Parts Now! LLC is an industry leader in profitable solutions for businesses operation worldwide). The PER-FIL Micro 2, Micro 3, and Micro 4 toner fillers
servicing laser printers. We’re the number one supplier of laser printer parts
are equipped with independent Servo auger drives for optimum fill weight
in North America and the only authorized distributor of four major OEMs.
control and high production rates.
Plus, we train more service technicians than anyone in the U.S., and offer the
only true turnkey approach to managed printing. Unlike our competitors, who
operate on a raw cost/parts basis, Parts Now! — as befitting the industry Pi Data Supplies LLC
leader — sees the bigger picture and operates with higher standards. We Booth: 2158
take into account critical factors like the failure rate of inferior parts, the Phone: 877-532-0555 • Fax: 310-667-5279
speed of repairs, ease of returns, and other often-overlooked details that email@example.com • www.pidatasupplies.com
contribute to our customers’ real cost of doing business. By supplying not Pi Data Supplies is the alternative wholesale distributor for OEM and pre-
only the world’s largest inventory of parts, but tools, technical support, train- mium compatible, toner, ink, copier, fax, broadcast and data storage media
ing and a turnkey managed print solution, we help our customers optimize products. With our two distribution centers in Carson, Calif. and Miami,
laser printer performance — and make a profit doing it. Keeping Business
Fla. we offer the ability to reach your end users within three days. We stock
Printing ... Profitably!
more than 3,000 items at the BEST prices. When you apply for your personal-
ized user ID and password you’ll be granted with access to online ordering,
Partsmart customer specific “Contract Pricing”, availability, order tracking, the ability
Booth: 1746 to review your order status, view account statements, shop freight rates and
Phone: 770-263-1277 • Fax: 770-263-1278 research item compatibility.
firstname.lastname@example.org • www.partsmart-corp.com
Founded in 2000, Partsmart Corp. is a long-term reliable source of laser
printer parts and supplies. As a manufacturing-based wholesaler, we own Power Imaging Supply
and operate a 54,000-square-foot manufacturing plant with more than 300 Booth: 2622
employees in Beijing, China, where high-quality aftermarket parts are devel- Phone: 714-888-4928 • Fax: 626-579-5568
oped and produced for a broad range of makes and models with our state- email@example.com • www.powerimagingsupply.com
of-the-art manufacturing technology and ISO 9000-certified quality control Power Imaging Supply Inc. is located in South El Monte, Calif. We supply
process. Therefore, we are able to offer the best quality products at very large selections of refurbished printing supplies, our own China-based re-
competitive prices. More than 20 new products are now introduced every manufacturing plant is certified by ISO 9001. During the refurbishing pro-
month to satisfy Partsmart’s growing needs. We’re so proud of our products cess, premium grade inks, toners, and replacement parts are used to ensure
and services that we make your complete satisfaction our eternal target. our products have the highest quality and durability. Power Imaging Supply
We also established branch offices and warehouses in multiple worldwide have made customer satisfaction our number one goal. Our courteous cus-
locations including the U.S., Canada, Germany, New Zealand and China, and tomer service representatives are knowledgeable about our products and
hired multilingual sales representatives to delivery our quality products to are always ready to assist you. Remember, you can order with ease and
you with great convenience and lowest cost. confidence from Power Imaging Supply.
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 25
Primedia Products Inc. / Ink Technology Inc. RechargEast Magazine
Booth: 1948 Booth: 2546
Phone: 304-277-2050 • Fax: 304-277-2052 Phone: 3-59526373197 • Fax: 604-608-3197
firstname.lastname@example.org • www.primediamicr.com email@example.com • www.rechargeast.com
Primedia Products Inc. is a leader in MICR toner manufacturing. With more RechargEast Magazine is the leading publication in Eastern Europe, special-
than 20 years of MICR toner formulating experience, Primedia is first to mar- izing in the aftermarket of imaging supplies. The magazine focuses on the
ket with MICR toners for newly released desktop laser printers. Primedia development and growth of local markets of compatible and remanufactured
sells bottled and bulk MICR toners worldwide. Primedia is the wholesale printing supplies. The magazine is published on a monthly basis in Bulgaria
source for new and remanufactured MICR cartridges. In addition, Primedia
and is distributed all over Europe and beyond.
provides technical support for remanufacturing MICR cartridges. To comple-
ment its MICR line, Primedia offers quality standard cartridges.
Prinko Image Co., Ltd. Booth: 1820
Booth: 2535 Phone: +1-702-438-5557 • Fax: +1-702-438-4025
Phone: 86-7568526991 • Fax: 86-7568526993 firstname.lastname@example.org • www.rechargermag.com
email@example.com • www.zhprinko.cn Recharger Magazine, an 1105 Media publication, is the leading monthly
Prinko Image Co. Ltd. is a professional manufacturer that focuses on re- trade journal for the document printing industry aftermarket. Recharger
search, production and sales of printer consumables to worldwide markets. Magazine’s complement of global events includes ReciclaMais Expo, South
Our products have won a good reputation with domestic and foreign users, America’s longest running and most successful industry event; ReChina Asia
owing to its new and full variety, high quality and complete after-sale ser- Expo, the leading event showcasing the Asia Pacific regions; ReIndia Expo,
vice. Our products can be suitable for HP, Samsung, Lexmark, Xerox and OKI created for the rapidly expanding India market; ReMacau Expo, the newest
printers and copiers. We are the one of widest-range manufacturers in China. event in the Recharger lineup; and World Expo, the world’s most important
R&L Imaging Group gathering for the office products recycling industry.
Phone: 626-964-0200 • Fax: 626-964-0091 RechargRussia Magazine
firstname.lastname@example.org • www.rlimaginggroup.com Booth: 2546
R&L Imaging Group, Inc. previously known as IEM Consumables, is a premier Phone: 7-4956011953 • Fax: 7-4956011959
supplier of commercial and residential laser jet and inkjet printer cartridge email@example.com • www.rechargrussia.com
solutions worldwide. Our motto is “SAVING THE ENVIRONMENT ONE CAR- RechargRussia Magazine is the only Russian-speaking magazine dedicated
TRIDGE AT A TIME”. to the industry of printing supplies in Russia and CIS countries. The maga-
zine covers local news, focuses on local companies and gives insight into
Rainmaker Strategies International, Inc.
the industry’s development from all over the world in the Russian language.
Along with RechargEast Magazine, RechargRussia Magazine is the orga-
firstname.lastname@example.org • www.rainmakerworld.com nizer of the RechargRussia Expo held annually in Moscow, Russia.
Rainmaker Strategies International Inc. is a marketing, sales and manage-
ment consulting firm. We focus on established companies, mid-market to ReChina Asia Expo
Fortune 500, who are defending or entering emerging business cycles or Booths: 2531 & 2630
markets both domestic and international. From setup and training of all as- Phone: 86-2162895385 • Fax: 86-2162472950
pects of the print management process including dealership infrastructure, email@example.com • www.rechinaexpo.com
hardware and software applications, leasing, partnering and contracting, ReChina Asia Expo is one of the premier trade shows in the worldwide imag-
the MPS sales process (initial call, appointment setting, C-level contact and ing supplies industry. Co-organized by ReChina Expo Inc., Recharger Maga-
relationship building, walkthrough and assessment, audit process, TCO as-
zine, and supported by CCIA (China Computer Industry Association), ReChina
sessment, asset allocation strategies, proposal generation with right-sizing
Asia Expo is held annually in Shanghai, China. In the last five years, ReChina
of assets, objection handling, and closing) and profitability models. Rainmak-
er has 25 years of MPS experience and is your partner in research, planning, Asia Expo has become a leading global trade show of printers and consum-
startup, setup, management, implementation and creating successful print ables, offering exhibitors and visitors alike important business opportunities.
management programs and divisions. ReChina Asia Expo 2009 will be held on December 2-4, 2009 at the Shanghai
New International Expo Centre, China.
Booth: 2428 Reciclamais South American Expo
Phone: 724-539-8230 • Fax: 724-539-2264
firstname.lastname@example.org • www.ravenindustries.com
Raven has been producing sophisticated toners and developers for 20 years.
email@example.com • www.reciclamais.com
Raven is a proven toner supplier to the OEMs. Through these OEM rela-
tionships Raven has developed the formulations and testing methods which ReciclaMais Magazine is a bilingual publication in Portuguese and Spanish,
ensure premium performance in your copiers, printers, MFPs and wide- with free monthly distribution (for a limited period) in all Latin American
format equipment. Raven’s team of R&D, production, marketing and sales countries. It targets toner and ink cartridge recycling companies, laser print-
Professionals work together to provide a complete solution to our customers. er and computer service companies, institutions, associations, and people
Raven makes toners for use in Canon, Dell, Develop, Gestetner, HP, Konica interested in the recycling issue as a whole. ReciclaMaisExpo is a trade
Minolta, Kyocera Mita, Lanier, Lexmark, Muratec, Oce, Olivetti, Panasonic, show for suppliers and distributors of products and equipment for cartridge
Ricoh, Samsung, Savin, Sharp, Toshiba and Xerox MFPs. recycling within Latin America.
26 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
Recycler Publishing & Events (China) Ltd. Royal Consumer Information Products
Booth: 2544 Booth: 1753
Phone: 86-7563919266 • Fax: 86-7563220717 Phone: 732-627-9977 • Fax: 732-748-9601
firstname.lastname@example.org • www.visitremax.com.cn email@example.com • www.royal.com
Recycler China is Recycler Publishing & Events’ China office, which was Royal Consumer Information Products is a leading manufacturer of paper
established to serve the printer supply companies in the Greater China and shredders, cash registers, calculators, PDAs and organizers, typewriters, and
other Chinese-speaking regions in Asia Pacific region with the latest and other office equipment. In addition to its own proprietary products under
most authoritative information, and the most efficient business communica- the Royal, Adler-Royal and Olivetti trademarks, Royal is also a distributor of
tion and marketing platform, through its Chinese Edition of Recycler Trade OEM supply products. The OEM line includes Brother, Canon, Epson, HP, Lex-
Magazine and Remax Asia Pacific trade show. After two years’ develop- mark, Panasonic, Ricoh, Sharp and Xerox, to name a few. Roytype, Royal’s
ment, Remax Asia Pacific Trade Show is now one of the most important compatible brand name, has been a leader in the supplies industry since
events in the global printer consumables market and Recycler China maga- 1925. Its product line includes laser and copier toners, thermal facsimile
zine has grown to China’s most authoritative and popular magazine of this refills and cartridges, inkjet products, typewriter and printer ribbons.
industry. In 2009, Remax Asia Pacific will be held in Zhuhai, the world capi-
tal of printer consumables, on 14-16 October. Schoon Corporation
Phone: 510-895-1381 • Fax: 510-895-1941
Red Cheetah Software
firstname.lastname@example.org • www.schoonweb.com
Booth: 2626 Schoon Corporation, established in 1974, can do the following for you: make
Phone: 512-439-0585 • Fax: 512-853-6495 a 64X from a 64; make an inexpensive CB435A or CB436A using starter car-
email@example.com • www.redcheetah.com tridges and our full-size toner hopper, which uses 12A toner; ask us about
The best support in the industry: Just like your wholesaler rep, we provide empties, we can convert cheap empties into expensive empties. Schoon
a dedicated Dealer Advisor for personalized support. Flexible technology: also includes PCR rollers that include no noise; uniform voltage across a
Since we started as a purely web-based platform, we move faster than our very smooth surface; eliminates spots on a drum caused by spiked voltages
competitors. We continually add improvements, helping our dealer commu- like other soft PCRs; produces 20,000 pages life on small PCR and there is
nity achieve higher profitability.We refuse to become technology dinosaurs, no special cleaning needed to reuse. We also offer mag rollers, bushings,
so we are always looking for ways to improve. We rely not only on our team, mag roller electrical contact plugs, jumbo hoppers, hard-to-get parts and
but on our amazing dealer community to shed light on how we can make complete remanufactured cartridges. Schoon Corporation also has toners for
things even better. When you sign up with Red Cheetah, our entire team cartridges like Brother and Lexmark that solve many issues.
is behind you.
Shanghai ANERYA Environmental
R-Jet Tek Technology Co., Ltd.
Booth: 1850 Booth: 2620
Phone: 719-578-0506 • Fax: 719-578-9722 Phone: 86-2134622848 • Fax: 86-2134622849
firstname.lastname@example.org • www.anerya.com
email@example.com • www.rjettek.com
R-Jet Tek designs and manufactures inkjet refilling machines, and is a One- Shanghai Anerya Environmental Technology Co., Ltd. is located in Shanghai,
Source for all your inkjet remanufacturing supply needs. Headquartered in China with a 5,000 square-meter office and 9700 square-meter factory and
Colorado Springs, Colo., R-Jet Tek does business in more than 100 coun- storage. As the largest manufacturer in Shanghai, we specialize in research-
tries, and is the exclusive North American distributor for OCP inks. R-Jet ing and developing, producing and selling remanufactured toner cartridges.
Tek was founded in 1989 and continues to be recognized as an industry We have more than five years experience in the industry. Currently, our
leader. We’re committed to providing all of your inkjet remanufacturing monthly capacity is 50,000 units with both OEM and ODM available. We
look forward to establishing business relations with you.
Shanghai Xin Zhan Rubber Co., Ltd
Roots Co., Ltd.
Booth: 2431 Phone: 86-2159740366 • Fax: 86-2159740821
Phone: 852-96136967 • Fax: 852-31541241 firstname.lastname@example.org • www.shinbiing.net
email@example.com • kr101961905.trustpass.alibaba.com Shanghai Xin Zhan Rubber Co., Ltd. was founded in 1995 in Shanghai, China.
Established in 1995, we research, develop and manufacture the highest- It enjoys a reputation of high quality and outstanding service not only in the
quality toner and drum chips for worldwide aftermarket consumables. Roots rubber field, but also in the print roller field. It has developed and released
Co., Ltd. was founded by professional veterans of engineers from Korea serial rubber products of “feed-separation rollers, toner rollers, develop-
who have been in the printer market for more than a decade. We are able ment rollers and charge rollers,” which are the key to the processes of paper
develop a wide range of the most technically demanding chips from Xerox, rolling, feeding, developing and charging in the printer cartridge segments.
Ricoh, Lexmark, Samsung, OKI, Epson, Olivetti, Dell. Previously our focus Many of leading-edge products which have been developed successfully by
was on the Korean and Japanese markets. Currently, we welcome world- the group of core technical researcher in Asia, particularly Japan, are also
wide distributors to test our chips. available for all sorts of customized equipments globally.
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 27
SME STS Refill Technology
Booth: 2521 Booth: 2152
Phone: 615-794-6161 • Fax: 615-794-8636 Phone: 516-776-5020
firstname.lastname@example.org • www.sme-us.com email@example.com • www.stsrefill.com
STS Refill Technology is a world leader in manufacturing technologically
SouthWare Innovations, Inc. advanced machines that automatically refill ink cartridges. The company’s
vast product line of ink refill machines are No. 1 sellers throughout Europe.
Phone: 800-547-4179 • Fax: 334-821-1146
Based in Israel since 1999, STS opened its U.S. manufacturing facility on
firstname.lastname@example.org • www.southware.com
The highly competitive market for copier/printer sales and service has Long Island in 2005 and now its new facility in Boca Raton, Fla. STS is also
unique business challenges apart from those related to normal business recognized as a world leader in ink technology. STS’s newly-developed ink
functions like payables or sales management. From managing CPC con- dispersant composition (patent pending) for use with pigmented inks pro-
tracts to tracking equipment history to handling rentals – our software prod- vides the consistent fluidity required by fine injection nozzles. Using high-
ucts are an ideal match for office equipment resellers who are looking for capacity random copolymer dispersants, it delivers a stable injection with
ways to improve operations and better manage the business of selling and no coagulation of pigment particles under high pressure. STS stocks inks for
servicing office equipment. SouthWare is your single source for integrat- Canon, Hewlett-Packard, Epson, Xerox, Olivetti, Brother, Lexmark, Dell, Pit-
ing financial management, inventory and distribution, service management, ney Bowes (Postal Florescent Red) as well as internal and external cartridge
system administration, CRM, eCommerce, and more into one dynamic sys- cleaners. With distributors throughout Europe, STS products are available
tem for business management. With these powerful tools, field and cus- worldwide.
tomer operations become one integrated business–providing multi-faceted
connectivity for information and decision making.
Sunny Imaging, L.L.C.
Speed Infotech Holdings Limited Booth: 2624
Booth: 1946 Phone: 732-651-6565 • Fax: 732-651-6555
Phone: 86-2151087299 • Fax: 86-2139548380 Sales@SunnyImagingLLC.com • www.SunnyImagingLLC.com
email@example.com • www.speed-china.com Sunny Imaging LLC. is a wholesaler and manufacturer of OEM and after-
Established in 2001, Speed Infotech is a quality-focused producer of re- market imaging supplies. We specialize in high-quality made-in-Japan toner
manufactured inkjet and laser cartridges. Our aftermarket cartridges are and inkjet cartridges with very competitive pricing. Our aftermarket product
suitable for use in all leading printer manufacturer equipment, such as selection is extensive. The newly added product lines are made-In-Japan
Hewlett-Packard, Canon, Epson, Lexmark, Brother, Samsung, etc. We use toner cartridges for use in Kyocera Mita/Copystar laser printers/copiers, and
only the best raw materials and supplies in the manufacturing processes, made-In-Japan inkjet cartridges (with own patent) for use in Epson printers.
subjecting all suppliers to strict selection criteria to enable us to produce We also specialize in OEM Konica Minolta products.
an outstanding product. We are an STMC-certified toner cartridge manufac-
turer. ISO 9001 and strict QC procedures ensure that all our products meet
the highest standard. Supplies Network
Static Control Components Phone: 800-729-9300 • Fax: 800-729-9312
Booth: 1916 firstname.lastname@example.org • www.suppliesnetwork.com
Phone: 919-774-3808 • Fax: 800-488-2452 Supplies Network’s CARBON SiX is a recipient of the Photizo Group’s MPS
email@example.com • www.scc-inc.com Leadership Award for best infrastructure program provider. CARBON SiX is
Static Control is the largest manufacturer and distributor supporting the comprehensive, yet flexible, with the essential infrastructure that allows for
global laser and inkjet remanufacturing industry. Today, this global company a quick start-up, while avoiding costly up-front software or capital expenses.
operates from a base of 20 manufacturing plants located in North Carolina, As the largest privately owned wholesaler of IT consumables and equipment
USA, producing in-house more than 8,000 different component parts need- in the U.S., the company offers value-added services and an in-depth product
ed to successfully remanufacture both laser and inkjet cartridges offering line of 70 leading OEM and compatible manufacturers to serve mixed fleets.
an entire product catalog of more than 14,000 imaging parts. Static Control One- and two-day ground delivery is standard with no extra charge for blind
is dedicated to its commitment to providing technical education and sup- drop shipping.
port documentation programs to customers in languages they understand.
Innovation is at the heart of Static Control’s working day, creating profitable
opportunities for its customers. SYNNEX Corporation/PRINTSolv
New Dates for 866-571-3295 • www.PRINTSolv.com
World Expo 2010! SYNNEX’ PRINTSolv allows you the ability to assess, monitor and manage
your customers’ printing environment. PRINTSolv is an on-ramp solution to
July 14-15, 2010 consumer-demand billing, supplies replenishment and total fleet manage-
ment with the reliability of a lease. PRINTSolv can offer you a complete
solution into the cost per print market or add value to your current document
management practice. PRINTSolv offers hardware, service and supplies con-
figuration, non-intrusive, inexpensive and IP-based meter capture, proactive
printer utilization reporting, and toner alert and replenishment capability
Visit us at Booth #2529 to boost your profits today!
28 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
Target Imaging Ltd. Uniplus Technology Corp.
Booth: 2154 Booth: 2336
Phone: 800-499-9889 • Fax: 626-358-1748
firstname.lastname@example.org • www.targetimagingltd.com Phone: 886-287731218 • Fax: 886-287730356
Target Imaging Inc. is a wholesaler and distributor of compatible imaging email@example.com • www.uni-plus.com.tw
supplies. We are a certified ISO 9001 manufacturer of compatible toner and UniPlus is a professional manufacturer of research and development for
ink cartridges for copiers, faxes and printers from Brother, Canon, Epson, inkjet cartridge print heads and toner chips for laser printer and copier use.
HP, Lexmark, Xerox, and more. Our premium quality products are made by UniPlus has been involved in this industry since 2000 and has a solid team
our ISO 9000 certified manufacturing facilities in Zhuhai, China to meet or in ICs design, electrical engineering, mechanical engineering and chemical
exceed OEM standards. Target Imaging is backed by industry-leading knowl- engineering. Besides its high-quality production of HP, Lexmark, Samsung
edge, experience and service. Our premium quality and competitive pricing and Dell compatible inkjet cartridges, UniPlus also produces remanufac-
has earned praises from our loyal customers all over the world. We are also tured inkjet cartridges to fulfill customers’ demands for a full product line.
a leading manufacturer, wholesaler and distributor of maintenance kits and UniPlus has set up a new R&D team for toner chips that consists of very
replacement parts for laser printers and copiers. experienced and senior engineers who specialized in design, prototype, pro-
gramming and testing of MCU-based circuits with mass production. With
Tenka Group state-of-the-art chip technology, UniPlus has been providing successful and
Phone: 86-57189908990 • Fax: 86-57189905218
practical printer chip solutions to toner cartridge remanufacturers. All of
firstname.lastname@example.org • www.tenka.com.cn the company’s products are 100 percent tested in order to produce excellent
Tinta Facil Brazil
Phone: 55-1136688068 Ext. 4 or 22 Unitone Imaging Supply Corporation
email@example.com • www.tintafacil.com.br Booth: 2604
Phone: 800-864-8663 • Fax: 818-772-1499
Uni-1 Technology Ltd. firstname.lastname@example.org • www.unitone.com
Phone: 852-23079338 • Fax: 852-81483065
Unitone Imaging Supply Corporation manufactures and distributes a com-
email@example.com • www.uni-1.com plete line of premium toner cartridges for laser, color laser, fax, copier, MICR
Uni-1 Technology Ltd. is developing the compatible and remanufactured printer and inkjet printers. Located in Chatsworth, Calif., Unitone is celebrating its
consumables brand Uni-1. We are a leading exporter in printer consumables, 21st anniversary in the industry. Unitone has recently been awarded STMC
with a multitude of customers in more than 30 countries. Uni-1’s corporate certification and consistently maintains an ISO 9001:2008 registered quality
mission is simply the production of premium and affordable printing solutions. management system. Unitone prides itself on unsurpassed quality, superior
We have our own production lines, technically oriented manufacturing proce- performance, dedicated customer service and absolute reliability.
dures, trained workers, strict quality-control standards for providing premium
quality, and expert marketing support to our distributors. Product/service
range:Uni-1 compatible/remanufactured inkjet and toner cartridges, copier Valley Supplies Inc.
supplies, printer supplies, empty cartridges, ribbons, refill kits and image film. Booth: 2528
Well-designed quality-control procedures ensure good product quality. Phone: 973-854-8600 • Fax: 973-854-8650
firstname.lastname@example.org • www.valleysupplies.com
UniNet Imaging Valley Supplies Inc. is a leading wholesaler for OEM/original imaging sup-
Booth: 2104 plies such as copier, fax and printer toners, drums and imaging units. VSI
Phone: 310-280-9620 • Fax: 310-838-7294
email@example.com • www.uninetimaging.com
stocks more than 2,000 consumable products from more than 30 manufac-
UniNet Imaging Inc. is a worldwide quality manufacturer and solutions pro- turers such as: HP, Brother, Canon, Lexmark, IBM, Xerox, Samsung, Konica/
vider to OEMs and remanufacturers, as well as a distributor of printer toner, Minolta, Panasonic, Kyocera/Mita, Toshiba, Ricoh, Lanier, Etc. for whole-
smart chips, and cartridge recycling components. UniNet offers a wide and sale trade only. Its buyers travel worldwide to acquire the most popular
complete selection of products including its Absolute Color toner, Absolute products at the lowest prices possible and pass on the savings to custom-
Black toner, Unichips powered by Summit Technologies, Unidrums, and Uni- ers. With a major distribution center in New Jersey, and through its strate-
rollers. In addition, UniNet’s product lines include wiper blades, PCRs, mag gic alliance with major trucking companies, VSI offers top service on pal-
rollers and doctor blades and more. letized shipping nationally and internationally, and also next-business-day
delivery throughout the U.S.
Union Technology International (MCO) Co., Ltd.
Phone: 853-28715020 • Fax: 853-28715001 Well Success Environment Technology
firstname.lastname@example.org • www.union-tec.com (Shenzhen) Co., Ltd.
Union Technology International (MCO) Co. Ltd. (UTec) is one of the most Booth: 2628
established and respected suppliers in the printer supplies industry serving
Phone: 86-75533809366 • Fax: 86-75533808836
global customers since 1987. We carry more than 3,000 SKUs in remanu-
factured and compatible toner cartridges, compatible copier toner kits, re- WELL SUCCESS is a leading supplier of printing consumables. While devot-
manufactured and compatible inkjet cartridges, ribbons, TTR, desktop bulk ed to our brand TOP-PRINT, we also offer OEM products and services. Our
ink, wide-format supplies and photo paper. Backed by one of the largest goal is to introduce high-quality remanufactured inkjet and toner cartridges
aftermarket imaging product factories in Asia, we supply competitive, high- at affordable prices into the global market. We welcome everyone both
quality products to customers worldwide in more than 120 countries. We are at home or overseas to join our cooperation, and build our environmental
also the master distributor of Print-Rite imaging products for export markets. future together.
Las Vegas, NV | August 19-21, 2009 | World Expo 2009 29
West Point Products YangZhou Highloong Technology Co. Ltd.
Booth: 2223 Booth: 1944
Phone: 778-319-8885 • Fax: 86-51487336030
Phone: 304-547-1360 • Fax: 304-547-0622
Julia8080@yahoo.cn • www.highloong.com
YangZhou Highloong Technology Co. Ltd. is a professional production printer
West Point Products is an ISO 9001:2000 and STMC certified manufacturer supplies business, with 15 years of experience in producing printer ribbons
of premium replacement laser toner cartridges and provider of related imag- and other supplies. The company integrates various resources of the United
ing supplies and services. As a North American-based manufacturer, West States, Japan and other countries of advanced production equipment, striv-
ing for quality. “HIGHLOONG “ brand supplies, which include high quality
Point Products has been in operation since 1972. In January 2009 West
and reasonable prices, have been successfully introduced into the markets
Point Products launched Axess MPS as a value added service to the com-
of the U.S., Canada and other countries.
panies expansive dealer network. Axess MPS is a comprehensive managed
print services software program that comes complete with marketing sup- ZiPrint Image Corporation
port and training for West Point Products customers. Booth: 2322
Phone: 909-869-0730 • Fax: 909-869-0736
email@example.com • www.ziprintimage.com
Xumark Inc. Ziprint Image is a leading manufacturer of toner cartridges. Its full line of toner
Booth: 1858 cartridges are manufactured under stringent quality control standards(STMC
Phone: 909-606-6080 • Fax: 909-606-6090
We Sell Laser Printer Parts and ISO 9001:2000). It has the nation’s largest logistic distribution center
firstname.lastname@example.org • www.xumark.com on both the East and West Coasts which enables Ziprint to offer one-to-
Xumark is your one-stop shop for all printer-related items because of our three day delivery with ground shipping. You will be extremely pleased with
intensive inventory from our own manufacturing facility in Tianjin, China, Ziprint’s highly-reliable quality and unmatched customer-oriented service.
and our worldwide connection with various manufactures. We are devoted
at Xumark to providing the best customer service. Our highly trained and
experienced staff are ready to provide top-notch, personal service to our Phone: 610-873-6555 • Fax: 610-518-1375
customers and to build a long-lasting relationship. Our sincere thanks to email@example.com • www.zygoquest.com
all of our customers for giving us a chance to be your laser printer parts Zygoquest provides customized merger and acquisition services to buyers
provider; we look forward to continuing to exceed your expectations. Our and sellers of companies. Mike Dudek, president and Rich Wisniewski, vice
goal is to continue being the most reliable laser printer parts provider. Our president of Zygoquest are authors of more than 400 M&A consummated
promise remains the same, we will deliver the right parts on time, defect- transactions. Zygoquest is the No. 1 M&A authority in the office products,
free, correctly the first time, and at the lowest price. In short, Xumark means document services, systems-integration and telecommunication dealer in-
best service, best quality and best price. dustries. The Zygoquest Web site contains deals you will recognize.
And The Nominees Are…
Congratulations to the following nominees in the 2009 Readers Choice Awards.
Best New Product or Service Quality Leader: Toner Best Article Most Memorable Marketing/Ad
> InkCycle: grenk > Green Project, Inc. > “Quality: Our Most Important Campaign (Best advertisement or series
> MSE: HP compatible transfer belt > InkCycle Challenge,” Bob Bloom, INK & of advertisements in Recharger Magazine)
> Static Control Components: > International Laser Group (ILG) TONER USA > Green Project, Inc.
Webinars > MSE > “Remanufacturing the HP LaserJet > InkCycle
> UniNet Imaging: X-generation > West Point Products P4014, P4015 and P4045 Toner > Static Control Components
black toner, HP P1500 Cartridges,”Mike Josiah, UniNet > UniNet Imaging
> West Point Products: Axess MPS Value-Add Cartridge Reseller Imaging > UTec
> Arlington Industries > “Be the Apple of Your Customer's > West Point Products
Quality Leader: Supplies > Katun Eye,” Scott MacKenzie, West Point
> IMEX > Printer Essentials Products Best Web Site
> Oasis Imaging > Supplies Network > “Print Management: OK, I Get It, > Future Graphics Imaging Corp.
> Parts Now! Now How Do I Build It?” > Green Project, Inc.
> Static Control Components Best Customer Support Matt McLeish, Parts Now! > MSE
> UniNet Imaging > Future Graphics Imaging Corp. > “The Year of the Ox,” > Static Control Components
> InkCycle Brad Roderick, InkCycle > UniNet Imaging
> MSE > West Point Products
Quality Leader: Inkjet
> Green Project, Inc. > R-Jet Tek
> InkCycle > UniNet Imaging
> MSE The winners will be announced August 18 at a luau-themed
ceremony in the Mandalay Bay’s Palm Foyer.
> Planet Green
30 World Expo 2009 | August 19-21, 2009 | Las Vegas, NV
We see millions of opportunities. Do you?
$86,211 $14,960 $288,698
“I’ve had experience with remanufactured, refilled, recharged and
re-everything cartridges over the past 15 years. MSE is the first
company I’ve worked with that provides the right combination of
quality and price for the marketplace.”
-Marc C., California
How many opportunities There are many reasons
have you passed by today? why MSE Partners succeed:
Research indicates the ratio of laser printers • Award winning qualilty
to copiers can be as high as 7 to 1. If you are not • Comprehensive sales training
• Customized marketing materials
focused on laser printers and MFPs, you are
• Joint sales calls
missing out on opportunities every day. If you • 100% channel integrity
are not providing these lucrative solutions, • Environmentally responsible
your competitors are. Come see how MSE can
EXPO BOOTH# 1904
help you secure these accounts and grow your
TA L LY R E