T ROPHY C LUB , TX 76262
T ELEPHONE : 817-470-0201
E MAIL : firstname.lastname@example.org
HTTP :// WWW . LINKEDIN . COM / IN / DAVIDSPECHT
SUMMARY OF QUALIFICATIONS
Highly-effective operations management professional with more than 20 years of experience
delivering service excellence, project management, and practical solutions to complex financial and
system engineering problems. A seasoned operations manager using project management tools to
enhance project delivery, tracking and metrics. Reliable self-starter with integrity and strong ethics.
Key player known for developing strategic plans to solve critical or complex problems while
reducing company risk.
Organized time-sensitive company-wide cost reduction project which improved product
quality and reduced company loss by $1,548,721 on-time and meeting objectives.
Team and Project leader able to manage Customer and Field Service groups to meet
Wholesale Distributors and Retail expectations while supporting sales team efforts.
My wide range of experiences and technical systems knowledge provide me with the
background and skill to lead and motivate others to exceed company goals.
PROFESSIONAL EXPERIE NCE
David specht insurance agency 2009-present
Increasing my sales and business knowledge by selling Auto, Home, Life and Business policies
jacuzzi Brands Corporation, DALLAS, TX 1986 – 2009
National Field Service Manager (2004 – 2009)
Directed warranty and service operations for the North American leader in bath and spa
manufacturing reporting to V.P. of Operations. Member of Senior Leadership and Strategy
Directed 5 Regional Service Managers in development of over 700 third-party service
companies to service retail and wholesale customers, including “Big-Box” customers Lowes
and Home Depot.
Facilitated Start-up and Consolidation of Consumer Service Department and Manufacturing
Managed Consumer and Technical Call Center (Over 400 calls/day), maintaining 95%
answer rate within 45 seconds and less than a 5% loss rate. (21 direct reports)
Lead negotiations on escalated issues and managed customer relations and resolution
Activated cross-functional teams to aggressively investigate warranty costs, develop root-
causes and implement action plans to improve company bottom-line.
Implemented program which reduced literature costs by converting from Paper to Digital
all Policy, Program and Parts manuals.
DAVID SPECHT 2
Region Service Manager, Dallas, TX, (1986 – 2004)
Managed Warranty Service and Technical Sales Support for South Central Region (11 States).
Recruited and maintained region service network of over 150 Independent Third-Party
service companies. Negotiated service rates, oversaw policy adherence, trained and
cultivated brand loyalty and professional relationships.
Administered company policy and procedures for region while maintaining a high quality of
service (Avg. 94%). Received Service Excellence Award 1998, 1999, 2000 & 2001.
Wrote numerous product troubleshooting and Installation manuals with Quick-Check
Guides. Including electronic component testing instructions and pass/fail check sheet.
Team leader of Warranty and Policy/Procedure Manual for agents.
Developed training material and conducted product seminars for Sales, Service and Building
Contractors. Selected to present training seminars for Pacific Rim. Held seminars in
Singapore, Hong-Kong and Tokyo that included 14 countries in attendance.
Represented Jacuzzi, Inc. and Jacuzzi Brands in legal cases as Technical Expert giving
depositions and appearing in court.
ADDITIONAL RELEVANT EXPERIENCE
Welex – a Halliburton Company
U.S. AND INTERNATIONAL OPERATIONS – DUNCAN, OK AND SINGAPORE (1976 – 1986)
ENGINEERING TECHNOLOGIST, FIELD ENGINEER AND TRAINING INSTRUCTOR
In this position I gained knowledge from teaching and developing course material for the highly
technical Analog/Digital Logging System and Log Analysis. My cross-training International and
Domestic Engineers on system operation and theory elevated me to an expert in the field.
Licensed General Insurance Agent in Texas
Qualified for – Life, Accident, Health & HMO, Property and Casualty
OSU - Institute of Technology, Okmulgee, Oklahoma
Associate Degree of Technology
With Options in:
Industrial Electrical Maintenance
Industrial Electrical Maintenance