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David Specht is a highly-effective operations management professional with more than 20 years of experience delivering service excellence, project management, and practical solutions to complex financial and system engineering problems. He is a seasoned operations manager using project management tools to enhance project delivery, tracking and metrics. David is a reliable self-starter with integrity and strong ethics.
DAVID SPECHT T ROPHY C LUB , TX 76262 T ELEPHONE : 817-470-0201 E MAIL : firstname.lastname@example.org HTTP :// WWW . LINKEDIN . COM / IN / DAVIDSPECHT SUMMARY OF QUALIFICATIONS Highly-effective operations management professional with more than 20 years of experience delivering service excellence, project management, and practical solutions to complex financial and system engineering problems. A seasoned operations manager using project management tools to enhance project delivery, tracking and metrics. Reliable self-starter with integrity and strong ethics. Key player known for developing strategic plans to solve critical or complex problems while reducing company risk. Organized time-sensitive company-wide cost reduction project which improved product quality and reduced company loss by $1,548,721 on-time and meeting objectives. Team and Project leader able to manage Customer and Field Service groups to meet Wholesale Distributors and Retail expectations while supporting sales team efforts. My wide range of experiences and technical systems knowledge provide me with the background and skill to lead and motivate others to exceed company goals. PROFESSIONAL EXPERIE NCE David specht insurance agency 2009-present Insurance Producer: Increasing my sales and business knowledge by selling Auto, Home, Life and Business policies jacuzzi Brands Corporation, DALLAS, TX 1986 – 2009 National Field Service Manager (2004 – 2009) Directed warranty and service operations for the North American leader in bath and spa manufacturing reporting to V.P. of Operations. Member of Senior Leadership and Strategy Deployment Teams. Directed 5 Regional Service Managers in development of over 700 third-party service companies to service retail and wholesale customers, including “Big-Box” customers Lowes and Home Depot. Facilitated Start-up and Consolidation of Consumer Service Department and Manufacturing facilities. Managed Consumer and Technical Call Center (Over 400 calls/day), maintaining 95% answer rate within 45 seconds and less than a 5% loss rate. (21 direct reports) Lead negotiations on escalated issues and managed customer relations and resolution communication. Activated cross-functional teams to aggressively investigate warranty costs, develop root- causes and implement action plans to improve company bottom-line. Implemented program which reduced literature costs by converting from Paper to Digital all Policy, Program and Parts manuals. DAVID SPECHT 2 Region Service Manager, Dallas, TX, (1986 – 2004) Managed Warranty Service and Technical Sales Support for South Central Region (11 States). Recruited and maintained region service network of over 150 Independent Third-Party service companies. Negotiated service rates, oversaw policy adherence, trained and cultivated brand loyalty and professional relationships. Administered company policy and procedures for region while maintaining a high quality of service (Avg. 94%). Received Service Excellence Award 1998, 1999, 2000 & 2001. Wrote numerous product troubleshooting and Installation manuals with Quick-Check Guides. Including electronic component testing instructions and pass/fail check sheet. Team leader of Warranty and Policy/Procedure Manual for agents. Developed training material and conducted product seminars for Sales, Service and Building Contractors. Selected to present training seminars for Pacific Rim. Held seminars in Singapore, Hong-Kong and Tokyo that included 14 countries in attendance. Represented Jacuzzi, Inc. and Jacuzzi Brands in legal cases as Technical Expert giving depositions and appearing in court. ADDITIONAL RELEVANT EXPERIENCE Welex – a Halliburton Company U.S. AND INTERNATIONAL OPERATIONS – DUNCAN, OK AND SINGAPORE (1976 – 1986) ENGINEERING TECHNOLOGIST, FIELD ENGINEER AND TRAINING INSTRUCTOR In this position I gained knowledge from teaching and developing course material for the highly technical Analog/Digital Logging System and Log Analysis. My cross-training International and Domestic Engineers on system operation and theory elevated me to an expert in the field. EDUCATION Licensed General Insurance Agent in Texas Qualified for – Life, Accident, Health & HMO, Property and Casualty OSU - Institute of Technology, Okmulgee, Oklahoma Associate Degree of Technology With Options in: Industrial Electronics Industrial Instrumentation Industrial Electrical Maintenance Industrial Instrumentation Industrial Electrical Maintenance
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