MTN Swaziland by pengxiang

VIEWS: 1,120 PAGES: 29

MTN Swaziland   No 4 – September 2008
    Editor’s message ............................................................................ 2
                                                                                                      Internal News ............................................................................... 50
                                                                                                                                                                                                           MTN Swaziland   No 4 – September 2008

    CEO’s message ............................................................................... 3   Competition ................................................................................. 52
    Feature: MTN and ETopUp partnership .......................... 4                                  Technology .................................................................................... 53
    Regional news: Stylish CallerTunez launch .................. 6
    Profiles: Bosco and Wiseman ................................................. 8
    Feature: The end of another football season ........... 10
    Special 10 year anniversary........................................... 12-43
                                                                                                      Be informed .................................................................................. 54
                                                                                                                                                                                                                                                   CEO’s message
                                                                                                                                                                                                                                                   George Bernard Shaw, the Irish playwright, once said:
                                                                                                                                                                                                                                                   “We don’t stop playing because we grow old; we

                                                          From the editor
                                                                                                                                                                                                                                                   grow old because we stop playing.”
                                                                                                                                                                                                                                                         As MTN Swaziland celebrates 10 years of
                                                                                                                                                                                                                                                   operation, we can all look back proudly over our
                                                                                                                                                                                                                                                   achievements and the fun we have had making this
                                                                                                                                                                                                                                                   company into the success that it is today.
                                                                                                                                                                                                                                                         Since 1998 MTN Swaziland has been a force to be
                                                          Y’ello MTNers and welcome to this special 10th                                                           Still on the regional news front, we catch up with                              reckoned with in the telecommunications and business
                                                          anniversary issue of MTN Swaziland.                                                                 two new engineers who’ve just returned from studying                                 sector in the country. We have seen our network grow
                                                          In this special anniversary edition, we look back at where                                          in the United Kingdom. Read about it in their profiles on                             extensively to its current capacity, and our subscriber
                                                          we started, where we are and where we’re headed.                                                    pages 10 and 11.                                                                     numbers increase to more than 457,000.
                                                                We celebrate 10 years of existence by looking at                                                   Ghost Mountain was the venue where and fun and                                        MTN Swaziland has also demonstrated that it has
                                                          some of our achievements and successes over the past                                                bonding were the activities when the Customer Service                                a big heart by giving back to the local community and
                                                          10 years. We also catch up with one of our past CEOs,                                               Operation team took time off for a team building                                      establishing itself as a socially responsible brand. It has
    Editor:                                               Themba Khumalo, who had a hand in making                                                            session.                                                                             been recognised as a long-term life enhancer and has
    Pholile Dlamini, Head of                              MTN Swaziland what it is today. The evolution of                                                         On the sporting front, the MTN Premier League                                   shown great leadership in the support and growth of
    Corporate Services                                    MTN Swaziland is interesting as we look at how things                                               season came to an end and MTNers together with                                       local small businesses.
    MTN Swaziland                                         have changed over the past 10 years.                                                                supporters were there to see the Royal Leopards claim                                      Our success is largely due to the dedicated team
    Tel: +268 406 0000                                          This birthday edition also has MTN Swaziland                                                  victory again this year.                                                             that works at MTN Swaziland, some of whom have
    Email:                                                news that has made headlines in the past few                                                             In our brief Be informed section on page 54, read                               been with us for the full 10 years.                                    months. When MTN Swaziland partnered up with                                                        about the ever increasing food prices and what is being                                    In this special edition we take a trip down memory
    Co-ordinator:                                         ETopUp, the news created such a buzz in the                                                         done to curb this problem.                                                           lane and review the good work that we have done.
    Pumla Motsa                                           business community making this event a sign of how                                                       Finally, congratulations to our competition winners.                                  Just as any story has a beginning, middle and end,
    Writer:                                               MTN Swaziland is dedicated to developing local                                                      I hope you enjoyed your prizes. Look out for our new                                 this is our story and we should make it the never-
    Thandiwe Mashinini                                    businesses.                                                                                         competition and the prizes you stand to win in this                                  ending story of innovation and success. I look forward
                                                                It was exciting when our Chief Executive Officer                                                edition.                                                                             to the next 10 years.
    Production and                                        Tebogo Mogapi was presented with the Universal
    publishing consultants:                               Service Obligation (USO) Certificate of Compliance for                                               Happy reading and enjoy!                                                             Warm regards                                         delivering on service commitments made 10 years ago.                                                                                                                                     Tebogo Mogapi,
                                                                An event that had everyone on their feet until the                                            Pholile Dlamini,                                                                     CEO of MTN Swaziland.
    Special thanks to the                                 early hours of the morning was the electrifying                                                     Head of Corporate Services, MTN Swaziland.
    Times of Swaziland and                                CallerTunez launch party that took place at the Café
    the Swazi Observer                                    Mogambo in Matshapa. Read more about this in our
    archive department for                                regional news section.
    their contributions.

2                      Editorial                                                                                                                                                                                                                                                                                 CEO’s message   
                           Dynamic venture
                                                                                                                                        ETopUp Director Victor
                                                                                                                                        Gamedze (left) and MTN
    MTN Swaziland                                                                                                                       Swaziland CEO Tebogo
    and ETopUp’s                                                                                                                        Mogapi seal the deal.

    partnership gives
    MTN a controlling
    60 percent
    stake in the
    local airtime

                        Tebogo Mogapi, CEO of MTN Swaziland, created a        have a good track record in building a strong
                        buzz in the business community when he announced      distribution channel for MTN’s services.
                        that after months of discussions between MTN and            “The bonus about the partnership with ETopUp
                        ETopUp about a possible partnership, the two have     is that it offered an opportunity for both MTN and
                        finally come to an agreement to join forces. This      ETopUp to settle our long-standing legal battle,” says
                        partnership means that MTN will have representation   Tebogo. ETopUp Director Victor Gamedze says that
                        on the ETopUp Board and ETopUp will become a          MTN must be commended for having gone through
                        subsidiary company of MTN Swaziland.                  with this deal and that everyone has always seen MTN
                             ETopUp will continue to operate under its        as Goliath fighting ETopUp (the David) and that this
                        current name and as a separate entity from Swazi      partnership shows MTN’s commitment towards
                        MTN Ltd.                                              developing small businesses.
                                                                                    In the new structure, Victor will step aside from
                        Rationale                                             the day-to-day running of ETopUp, but will be part of
                        Why would MTN want to take a controlling stake in     the board of directors that will advise management.
                        ETopUp? Tebogo believes that there are a number of          “MTN and ETopUp are currently in the process of
                        reasons, but that the most compelling one is being    recruiting a management team that will take ETopUP
                        able to empower a local company that has proven to    into the future,” says Victor.

4          Feature                                                                                                                              Feature          
    launches in style
    With MTN CallerTunez, your callers can groove to the song of your choice while waiting for you to
    answer your mobile.
                                                                                                                                               From left: Swazi Coster, JikaMaJika’s Thembi Seete, DJ Black Coffee and Pumla Motsa.

                                                                                      MTN Swaziland’s launch of CallerTunez was a night
                           The night was filled with fun and music for all to enjoy.
                                                                                                                                               Express yourself with                      DJ Black Coffee kept the crowd on their feet throughout
                                                                                      filled with music, dancing and loads of winning!
                                                                                                                                               your CallerTunez                           the evening.
                                                                                           Café Mogambo in Matshapa was the venue for
                                                                                                                                               • CallerTunez is a service that
                                                                                      the electrifying MTN Swaziland CallerTunez dance
                                                                                                                                                 enables you to replace the
                                                                                      party. JikaMaJika host Thembi Seete kept the crowd
                                                                                                                                                 “ring ring” sound heard
                                                                                      entertained as Master of Ceremonies for the evening.
                                                                                                                                                 when your friends call you
                                                                                           All the partying was done to get as many people
                                                                                                                                                 with a tune of your choice.
                                                                                      as possible to download CallerTunez on their
                                                                                                                                               • MTN CallerTunez plays
                                                                                      cellphones and, if you wanted to be part of the party,
                                                                                                                                                 music to your caller until
                                                                                      you had to download at least three MTN CallerTunez.
                                                                                                                                                 you pick up their call. So
                                                                                           Thembi Seete held her own version of
                                                                                                                                                 calling you could make
                                                                                      JikaMaJika where contestants danced off against each
                                                                                                                                                 their day!
                                                                                      other to different music genres and had the audience
                                                                                                                                               • With a robust range of top
                                                                                      decide the evening’s winner.
                                                                                                                                                 of the chart tunes to
                                                                                           Five other dance competitions were held
                                                                                                                                                 choose from, your style
                                                                                      throughout the night and winners won cellphones
                                                                                                                                                 can truly ring through.
                                                                                      and airtime.
                                                                                                                                               • The service is compatible
                                                                                           Internationally renowned DJ Black Coffee kept
                                                                                                                                                 with all handset types.
                                                                                      the crowd on their feet and the event went on till the
                                                                                      early hours of the morning with local DJs Crooks,
                                                                                      Tibza, Wicked and Papz on the decks.

                                                                                                                                                                                                                                                   Thembi Seete kept the entertainment fired up at the
                                                                                                                                                                                                                                                   MTN CallerTunez launch.

6          Regional news                                                                                                                                                                                                                                                          Regional news         
                                        Going for Gold                                                                           Proud MTNer
    Wiseman Magagula had the            It is said that travelling and experiencing other countries and cultures not only        Engineers come in all forms be it agricultural, industrial or nuclear but Bosco               Bosco Dludlu had just returned
                                        makes you appreciate your country and culture but also broadens your horizon.            Dludlu is not only a systems engineer, he is also a proud MTNer!
    opportunity of studying overseas    This was no different for Wiseman Magagula who spent four and a half years in                   “I want to see something work now, I don’t want to have to wait for years before        from studying in the United
    and says that the experience        the United Kingdom (UK).                                                                 something comes together and this is what drove me to become an engineer,” says               Kingdom when he came across
                                              Wiseman works as a Radio Engineer for MTN Swaziland and he is responsible for      Bosco.
    taught him a lot about self-drive   making sure that at least 99 percent of the MTN network is available in various parts          Seeing a motor turn or a message marqueeing across a screen and knowing                 an MTN job advert. He was
                                        of Swaziland.                                                                            that he was responsible for that gives Bosco a thrill. He says, “It’s the same kind of
    and innovation.                           Before heading to the UK, Wiseman had already obtained three engineering           satisfaction rooted somewhere in the brains of addicts and gamblers.”
                                                                                                                                                                                                                               interested, he applied and as the
                                        diplomas in electrical, electronics and telecommunications with flying colours.                 Bosco had the opportunity of furthering his studies in the United Kingdom (UK),         saying goes, the rest is history.
                                              “I got the opportunity of furthering my studies at the University of Birmingham,   where he was based for six years.“Six years is a long time, but I’m really proud to have
                                        which has a top 10 ranking in the UK and top 80 worldwide”, says Wiseman.                had the opportunity to experience life on another continent where the culture is so
                                              Wiseman obtained his BEng Honours in Electronics and Software engineering          different,” says Bosco.
                                        during his stay in the UK, also with distinctions.                                             Bosco believes that his time spent in another country broadened his horizons
                                              He describes his experience overseas as amazing and says that the time he          and changed the way he views life. The most important thing he took from his
                                        spent in another country taught him a lot and made him realise that learning never       experience is that, “although people are different, we are actually the same in many
                                        comes to an end.                                                                         ways, and we are all looking for similar things.”
                                              “I also worked with companies like Vodafone and Cadbury World and this gave              Bosco enjoyed his time away but admits that he was homesick. “Being so far
                                        my working experience a boost,” he says.                                                 away from your loved ones can really take its toll on you. But, on the flipside, I’m really
                                              Wiseman says he loves working for MTN because of the team spirit and the           fortunate because I also made a lot of friends.”
                                        constant opportunity to challenge his skills. “You always have to try something new            Bosco believes that MTN is fast becoming a world-renowned mobile group and
                                        because if you don’t you end up becoming a bit rusty,” says Wiseman.                     having a role to play in MTN’s growth is a gratifying feeling.
                                              Wiseman wants to complete his MBA in the near future and also wants to get               “My experience overseas taught me to be proactive and not to be content
                                        married and become a family man.                                                         about my position in life at any given time,” says Bosco. He also adds that his
                                              If the network behaves and he gets some free time, he likes to play lawn tennis    experience has taught him to always seize the opportunities presented to him.
                                        and later paint the town red with his friends.                                                 Bosco’s deepest desire is to help people have a positive mindset so that they can
                                              “I am enthusiastic and passionate about life and strongly believe in brilliant     believe in a better life. “Helping others to realise their potential and using it to better
                                        performance added with enjoyment at work and in life, ”says Wiseman.                     their lives and that of others is something that’s really important to me,” he says.
                                              His experiences at MTN Swaziland and in the UK has made him learn how to                 Bosco is inspired by author Doug Batchelor’s book, The Richest Caveman, which
                                        strategically develop his career successfully.                                           he says was life changing.“Batchelor’s real life story inspires me because it symbolises
                                                                                                                                 that there is hope for us all.”

8         Profile                                                                                                                                                                                                                                      Profile       
     Leopards do it again
     A leopard never changes its spots and this was apparent when the Royal Leopards were victorious once
     more at the end of the MTN Premier League season.
                                                                                                                                                                             Leopards Coach Manifred Chabinga was chosen as Coach of the Season.

                                                                                                            The MTN Premier League season ended on 18 May
                                                                                                            2008 with two games played at different stadiums
                                                                                                            concurrently. The title-holders for the past two
                                                                                                            years, the Royal Leopards, played Mbabane
                                                                                                            Highlanders at the Mayaluka, Big Bend.
                                                                                                                  Royal Leopards and Mbabane Highlanders fought
                                                                                                            it out for the title but after 90 minutes of play, the referee
                                                                                                            blew the whistle and the Royal Leopards emerged
                                                                                                            victorious. The Royal Leopards, also known to their
                                                                                                            supporters as the Ingwe Mabalabala, walked away with
                                                                                                                  After the games, teams and supporters gathered
                                                                                                            at the eSibayeni Lodge in Matsapa for the prize giving
                                                                                                            ceremony where Vulindlela Kunene, CEO of the Premier
                                                                                                            League of Swaziland, was the Master of Ceremonies for
                                                                                                            the evening.
                                                                                                                  The turn out was good considering that this event
                                                                                                            was held on the same evening as the UEFA Champions
                                                                                                            League Finals.
                                                                                                                  MTN CEO Tebogo Mogapi thanked and gave praise
                                                                                                            to the teams for a good and competitive season.
                                                                                                                  He also sympathised with the Mbabane
                                                                                                            Highlanders, who had been log leaders throughout
                                                                                                            the season but didn’t manage to take the title home.
                                                                                                                  The Royal Leopards will be keeping the trophy
      The Champions, Royal Leopards, with MTN CEO Tebogo                                                    because they have won the league for three successive
      Mogapi, Football Association President Bomber Mthethwa and                                            years.                                                           Stanford Ncube with his Player of Year Trophy.
      Premier League of Swaziland Chairperson Moses Motsa.

0             Feature                                                                                                                                                                                                                             Feature   
                                                                                                                                                                                            s at the      The signing of                                             Minister of
                                                                                                                                                             g          Mswati III's wive                                the joint cellp
                                                                                                                                                                                                                                         hone venture                            To
                                                                                                                                                                                                                                                                     Communicat urism, Environment an
                                                                                                                                             His Majesty Kin                                              between SPTC
                                                                                                                                                                                                                        and MTN Sw                                               io                       d
                                                                                                                                             Trade Air Show.
                                                                                                                                                                                                                                      aziland.                       MTN offices. n, Thandi Shongwe visitin
                                                                                                                  -mil   lion
                                                                                                           an E14                                                                                                                                                                                                       MTN brings Abdullah Ibrahim to
                  MTN Swaziland becomes the first cellular
                                                                                           d la   unches                                                                                                                                                                                                                                                 Swaziland.
                  company to operate in the Kingdom.                             wazilan
                                                                          MT N S             .
                                                                                 a il system

                                                                                                                                                                              ar                                    MTN Sw
                                                                                                                                                                                                                            aziland b
                                                                                                                                                                     the Ye                                                          ecomes
                                                                                                                                                             ur of                      MTN launches               to host th                the first co
                                                                                                                                                     prene                                                                   e Swazi M                  mpany
                                                                                                                                               Entre                                                                                   onarch in
                                                                                                                                         nsors          .                               fax mail.                                                the green
     MTN la                                                                                                                     MT N spo         0,000                                                                                                     s.                                                    rds.
            un   ches SM                                                                                                                    h E10                                                                                                                                                            r Ca
                                                                                                                                      ds wit                                                                                                                                                             oste                      MTN introduces MMS
                        S (Short
                                   Messag                                                                                        Awar                                                                                                                                                            ch es Bo
                                          e   System                                                                                                                                                                                                                                        laun                                   (Multimedia Message Service).
                                                       ).   MTN earns E71-million revenue.                                                                                                                                                                                            MTN

     Celebrating a good 10 years
     Welcome to Y’ello! MTN Swaziland’s special 10th birthday edition.
     This section looks at our humble beginnings, our successes and growth.

                                                                                                                                                                                                                                                  s outs   ide the
                                                                                                                                                                                                                                            ember                    Themba Khum
                                                                                                                                                                                                                                     staff m                                     alo
     “Without continual growth and progress, such words as improvement,                                                                                                 His Maje                                            wazila
                                                                                                                                                                                                                     MTN S Service Cen
                                                                                                                                                                                                                                                                                      - always a te
                                                                                                                                                                                                                                                                                                   am player.
                                                                                                                                                                                  sty King                                   N
     achievement, and success have no meaning.” - Benjamin Franklin                                                                                                     at the Tra
                                                                                                                                                                                   de Air Sh
                                                                                                                                                                                            Mswati II
                                                                                                                                                                                                      I              fi rst MT                                                                                             MTN opens a state of the art computer lab
                                                                                                                                                                                                                                                                                                                          at the University of Swaziland called
                                                                                                                                                                                                                                                                                                                          MTNCyberzone@uniswa worth E750,000.

2                  0 year anniversary                                                                                                                                                                                                                                                                                                     0 year anniversary       
     In the spotlight
     MTN Swaziland is no
     stranger to the media.
     With every deal clinched
     or new product launched,
     MTN Swaziland has
     recieved its fair share
     of media coverage.

4          0 year anniversary   0 year anniversary   
                                  Y’ello Swaziland                                                                                                    MTN Customer Service Charter
                                   In 8 MTN arrived in Swaziland to help keep families connected and to further
                                   stimulate economic growth.

                                   With the increase in cross border and continental        (SPTC), the only fixed line operator in Swaziland at the
                                   travel, technology has played a significant role in       time, in July.
                                   helping people to keep in contact with their loved            Two months later, in September, during the
                                   ones.                                                    Swazi Independence Day celebrations and on
                                        And, in the years before email and video calling,   King Mswati III’s birthday, the King made the first
                                   people relied heavily on cellphones to communicate       cellular call in the country.
                                   with their loved ones.                                        By December 1998, MTN Swaziland was
                                        This was no different in Swaziland. People from      commercially operational.
                                   the country worked or studied away from their                 Soon thereafter MTN packages were bought as
                                   families and the ability to connect with them using      gifts by people living in the urban areas for their
                                   cellular technology was welcomed with open arms in       families in the rural areas.
                                                                                            Economic success
     Below: An early sign board    Getting connected                                        However, MTN’s arrival in Swaziland wasn’t merely
     heralding the arrival of      MTN entered into a partnership agreement with the        about keeping people connected. It also marked a
     connectivity in the           Swaziland Post and Telecommunication Corporation         milestone in the infrastructural development of the
     Mountain Kingdom.                                                                      country since it obtained independence in 1968.
                                                                                                  The launch of cellular showed potential investors
                                                                                            that Swaziland was a good investment choice
                                                                                            because its communication networks were up to
                                                                                            international standards.
                                                                                                  Over the years MTN has seen an increase in its
                                                                                            service centres and the majority of its staff are Swazi
                                                                                            nationals. MTN Swaziland provides a universal,
                                                                                            affordable and quality telecommunications network
                                                                                            with a range of state of the art products and services,
                                                                                            accessible to a broad spectrum of the population. It
                                                                                            is also recognised as a responsible corporate citizen,
                                                                                            while maintaining a healthy return on investment for
                                                                                                  MTN Swaziland has claimed its place as a leader
                                                                                            in telecommunications in Swaziland.

6               0 year anniversary                                                                                                                                                 0 year anniversary   
     10 years later
     Michael Ndzimandze, David Mdlovu, Zwelithini Mavuso and Yvonne Capel have been with MTN Swaziland
     from the beginning. Y’ello! caught up with them to gain insight into their experiences.

                                                                  David, Michael, Zweli and Yvonne have been with             Zwelithini Mavuso
                                                                  MTN Swaziland for 10 years. They look back at their         Zwelithini Mavuso, also known to his colleagues as
                                                                  humble beginnings.                                          Zweli, has been with MTN Swaziland for 10 years an
                                                                                                                              experience he says he wouldn’t trade for anything in
                                                                  Michael Ndzimandze                                          the world.
                                                                  Michael Ndzimandze is the Payroll Officer at                        “My time at MTN Swaziland has made me realise
                                                                  MTN Swaziland and has been with MTN since its               and appreciate my strengths and made me
                                                                  arrival in Swaziland.                                       acknowledge and work on my weaknesses,” he says.
                                                                        With three Best Employee Awards under his belt,             According to Zweli, MTN has taught him to
                                                                  Michael only has fond memories of his time with MTN.        give through its corporate social responsibility
                                                                        “I really like my job at MTN and must say that this   programmes. “I have learnt that it’s important to give,
                                                                  organisation has really been good to me,” he says.          not because you have in abundance, but because you
                                                                        Change is said to be the only constant thing in       want to help those who are less privileged than
                                                                  life and Michael says that dealing with all the changes     yourself,” says Zweli.
                                                                  is one of the most challenging aspect of his time at              Zweli says he matured with MTN Swaziland and
                                                                  MTN. “There are always new products on the market           a lot of his experiences with MTN have influenced him
                                                                  and being part of the communication industry means          in a big way.
                                                                  that I have to keep up with all the changes and also              “When I worked in the Distribution Division, my
                                                                  accept the changes which can be difficult at times.”          boss was Rudi Nagel. This man had a huge impact on
                                                                        Michael says that Marius Van Wyk is the most          me and he taught me a lot.”
                                                                  interesting person he has ever met while at MTN.                  One of the lessons Zweli took from Rudi comes
                                                                        “Marius would always tell me that there is no         from a quote Rudi always used. “Rudi would always
                                                                  margin for errors in salaries,” says Michael.               say that there are three different kinds of people in the
                                                                        For Michael, being part of the MTN family brings      world. People who make things happen, people who
                                                                  him joy and he has confidence that MTN is bound to           watch things happen and people who wait for things
                                                                  be larger than life in the future.                          to happen. He would turn around and ask me which
                                                                        The one thing that Michael has learnt over the        group I belong to,” says Zweli.
                                                                  past 10 years is that dedicating yourself to your work            This helped to turn Zweli into an individual that
                                                                  always comes with rewards.                                  makes things happen and one who is always ready to
                                                                                                                              take on the opportunities presented to him.
        Michael Ndzimandze.                                                                                                         “My birthday message to MTN Swaziland would                 Zwelithini Mavuso.
                                                                                                                              be to celebrate our success by being even more
                                                                                                                              successful. Thank you MTN Swaziland for making me
                                                                                                                              the man that I am today,” he says.

8            0 year anniversary                                                                                                                                                        0 year anniversary         
                       Yvonne Capel                                                  “I would go to the mall and get my colleagues       David Mdlovu
                       When MTN arrived in Swaziland 10 years ago,             to call me and everyone’s eyes at the mall would be       David joined MTN Swaziland as a Service Centre Consultant
                       everyone wanted a job with the network operator. So     on me,” says Yvonne.                                      and was shortly promoted to Service Centre Controller at
                       did Yvonne Capel, currently a Trade Marketer at               10 years later things have changed and almost       the then Manzini based Service Centre.
                       MTN Swaziland.                                          everyone in the Kingdom has a mobile phone. “But                His experience with the Service Centres saw him
                            “I applied for a job and was lucky enough to get   we still get to show off the latest technology,” says      promoted to being the current Service Centre Manager for
                       a position with the Credit Control Department within    Yvonne.                                                   the two service centres in Swaziland.
                       the Customer Services Operation headed up by                  Yvonne describes her career at MTN Swaziland              “I have literally seen MTN grow over the years. There
                       Dieter Thiery,” she says.                               as exciting because she has had the opportunity to        was a time when everything was done in one place and
                            Yvonne has fond memories of her first few           work in various departments.                              over the years this has changed,” says David.
                       months at MTN Swaziland. She says the fact that MTN           “I started off in the Credit Control Department            The one memory that sticks out in David’s mind is
                       staff were the only people with mobile phones gave       and I later moved to the Marketing Department             owning a cellphone for the very first time.“We were the first
                       her a great feeling.                                    where I worked as a Trade Marketer in 2005,” she says.    people to know how to operate a cellphone and we had to
                                                                                     Yvonne was given an opportunity to co-ordinate      teach each customer how make and receive a call and
                                                                               the company’s events while still keeping her              explain how the handset worked. It was really amazing,” he
                                                                               responsibilities under her marketing portfolio.           says.
                                                                                     Yvonne admits that during her time at                     David says working at MTN Swaziland has taught him
                                                                               MTN Swaziland she has faced a few challenges but          self-discipline and that in the work place you have to remain
                                                                               the spirit of team work, the ability to share             committed to your responsibilities. “I have also learnt to be
                                                                               information and the Can-do attitude at                    a good listener and to listen to everyone with the same
                                                                               MTN Swaziland made it possible to jump over the           attention regardless of their position,” he adds.
                                                                               hurdles.                                                        He does mention that there have been some
                                                                                     “The implementation of the new billing system       challenges though.“Being so close to South Africa has given
                                                                               and having to plan the CEO’s Golf Day at a new golf       us some problems because our customers will cross over to
                                                                               course which hadn’t been opened to the public were        South Africa and see products that MTN Swaziland doesn’t
                                                                               two of the most difficult things I had to do. I am proud    have. They would then demand the very same products and
                                                                               to say that at the end of it all, there was success.”     this has been a challenge,” says David.
                                                                                     Yvonne says that the most inspiring person she’s          On a positive note, David admits that he has seen a
                                                                               met while at MTN Swaziland is MTN Group CEO and           number of successes that MTN Swaziland has achieved.
                                                                               President, Phuthuma Nhleko.                                     “Working my way to my current position was not easy.
                                                                                     “He has a way with people and has an amazing        I did it through hard work that also involved a lot of
                                                                               presence. I find him inspiring and it is people like him   extended working hours but it has paid off in the end.”                 David Mdlovu.
                                                                               that make me feel that I can do anything I put my               David is a proud MTNer and would like to encourage
                                                                               mind to,” she says.                                       everyone at MTN Swaziland to keep up the hard work
                                                                                     Her message to MTN Swaziland on reaching 10         because he believes that success only comes before work in
                                                                               successful years of operation is, “Congratulations and    the dictionary and that in real life, hard work always comes
                                                                               all the best for the next 10 years.”                      before success.

     Yvonne Capel.

20   0 year anniversary                                                                                                                                                                                 0 year anniversary    2
                                In the Bull’s Eye
     MTN Swaziland
     has delivered on
     made 0 years
                                                                                                                                                     A gift fit for a King
                                When MTN was granted its license in 1998, there were
     ago and was                financial commitments that were made, which would
                                see MTN spending E34-million in meeting these
     awarded a USO              commitments. The list of commitments included                                                                        His Majesty King Mswati III launched the network by making the first call
     certificate for full        extending network coverage within the four regions
     compliance.                of the country, making payphones available in rural
                                                                                                                                                     during his birthday celebration.
                                areas and building 17 USO base stations within a time
                                period of 10 years. A committee was established by
                                the government to keep an eye on and approve all
                                projects undertaken to meet these commitments.                                                                                          His Majesty
                                     10 years later, MTN has met the target and                                                                                         King Mswati III.
                                was awarded a certificate of full compliance. The
                                USO certificate also ensures that MTN’s network
                                coverage is extended to areas which under normal                                                                                                           In 1998 during celebrations of the King’s birthday and
                                circumstances would be considered unprofitable.             MTN Swaziland CEO Tebogo Mogapi displaying the                                                  the Swazi Independence Day, MTN presented the
                                     MTN Swaziland CEO Tebogo Mogapi says,“MTN is          USO certificate.                                                                                 King with 10 cellular phones.
                                honoured to be awarded the certificate. We are                                                                                                                   The former Tourism Minister Musa Nkambule told
                                humbled by the fact that we have made our services                                                                                                         the King that at that time the phones would only work
                                accessible to so many people in the county.”                                                                                                               along the Manzini and Ngwenya border corridor.
                                                                                                                                                                                                After being shown how to operate the phones, the
                                                                                                                                                                                           King thanked MTN Swaziland and mentioned that the
                                                                                                                                                                                           nation had been waiting to see the MTN project
                                                                                                                                                                                           succeed, noting that communication was vital for the
                                                                                                                                                                                           development of the country.
                                                                                                                                                                                                10 years later, MTN Swaziland’s network has grown
                                                                                                                                                                                           and currently has enough capacity to carry over 600,000
                                                                                                                                                                                           customers. And now the network covers far more than
                                                                                                                                                                                           just Manzini and Ngwenya as it did 10 years ago. Now it
                                                                                                                                                                                           covers 86 percent of the geographical area.

                                Swazi dignatries were present to witness MTN Swaziland's   Both young and old attended the event to celebrate with
                                service achievement.                                       MTN Swaziland.

22            0 year anniversary                                                                                                                                                                                 0 year anniversary                2
                           She’s the ‘man’…
                           MTN Swaziland Chairperson Honourable Senator Winnie Magagula says MTN has far exceeded the expectations it
                           set 0 years ago and that she is looking forward to being part of the MTN Swaziland family for another 0 years.

                           Senator Winnie Magagula, MTN Swaziland’s                though there was a lot of co-operation from most
                           Chairperson, says she remembers when MTN won            chiefs, MTN Swaziland encountered difficulties in
                           the tender that would allow it to operate in            some chiefdoms and this led to development in
                           Swaziland. At that time it was predicted that the       those areas being delayed.
                           subscriber base would reach 30,000 after 10 years.           On the flip-side people took to the network like
                           But MTN has rewritten the script, and 10 years later    wildfire. “MTN was able to make inroads into terrain
                           MTN Swaziland has an impressive 450,000                 not reachable before. We have also fulfilled our
                           subscribers.                                            mandate in terms of the license to provide Universal
                                                                                   Service Obligations (USO). There are 17 sites based in
                           Taking a gamble                                         unprofitable areas. We are now able to cover
                           According to Winnie, the fact that MTN Swaziland was    86 percent of the geographical area and 91 percent of
                           a totally new venture was a challenge all on its own.   the population,” says Winnie.
                           “The business needed a huge investment in terms of
                           network and human resources,” she says. It was also a   Giving back
                           risk in terms of how it would be accepted by the        MTN Swaziland is not only a big player in the
                           Swazi people. “This is why government was advised       corporate world, but it is also a big player when it
                           by the research analysts it was working with to give    comes to being socially responsible. “Our social
                           MTN Swaziland 10 years of exclusivity. The whole        mandate has been fulfilled in terms of sports, health
                           project was a real gamble,” says Winnie.                and education. We have also supplied skills to Africa
                                                                                   as many of our MTN Swaziland employees and
                           Not easy but worth it                                   engineers have been recruited to South Africa and
                           The road that MTN Swaziland has travelled over the      the SADC region, Liberia, Uganda, Rwanda and many
                           past 10 years has been a long one. “It’s been rough –   other countries. Additionally we have empowered
                           the country did not understand how the mobile           the local Swazis by giving them the opportunity to
                           phone business operated. There was the issue of price   become entrepreneurs by selling airtime and other
                           to contend with – many Swazis felt the services         MTN products,” she adds.
                           would be expensive (especially in comparison to
                           South Africa),” says Winnie.
                                Additionally, the license did not give             Happy birthday MTN Swaziland
                           MTN Swaziland the opportunity to respond to the
                           needs of the people immediately as every new            “Congratulations on reaching 10 years of operation. I know that because of the
                           product on the market had to be authorised by the       great team spirit and the positive attitudes of MTNers at our Swaziland operation,
                           ministry.                                               the next 10 years are bound to bring more success.” – MTN Swaziland Honourable
                                Another challenge was that some of the base        Senator Winnie Magagula.
                           stations were set up on Swazi Nation Land. Even

24   0 year anniversary                                                                                                                0 year anniversary             2
     We have all seen an MTN advert that has provoked
     some kind of emotion in us, be it laughter, joy or
     confusion. Y’ello! takes a trip down the ‘MTN Print
     Advert’ memory lane.

26           0 year anniversary                                   0 year anniversary   2
        Then and now                                                                                                MTNers displaying the first trophy at the start of the MTN Premier
                                                                                                                    league 2002/3 season.
                                                                                                                                                                                        Displaying the most recent trophy during the launch of the 2007/8
                                                                                                                                                                                        MTN Premier League season.

     0 years ago things were different world-wide. People were sporting different hair styles and
     clothing and even the kind of music people listened to was different. Here’s how some people
     and things have changed over the years at MTN Swaziland.
                                                                                                                        When MTN began its operation in Swaziland,
                                                                                                                        the company had a staff compliment of just over
                                                                                                                        30 people – permanent and temporary staff
                                                                                                                        combined. And most of them were employed on
                                                                                                                        a contract basis.
                                                                                                                             By 1999, MTN Swaziland's staff compliment
                                                                                                                        had increased to 61 staff members with women
                                                                                                                        accounting for 24 percent of this figure. Currently,
                                                                                                                        the MTN Swaziland team consists of over 108 staff
                                                                                                                        members and 51.5 percent of the contract and
                                                                                                                        permanent staff are women.

                                                                                                                        Number crunching                                                MTN Swaziland Corporate Social Investment 1998 and 2008.
         Coronation Nxumalo.        Ntokozo Mngomezulu.    Zanele Twala.           Prisca Shiba.   Killy Dlamini.       1998       30 employees
                                                                                                                        1999       58 employees
                                                                                                                        2000       61 employees
                                                                                                                        2001       74 employees
                                                                                                                        2002       86 employees
                                                                                                                        2003       91 employees
                                                                                                                        2005       93 employees
                                                                                                                        2007       98 employees
                                                                                                                        2008       108 employees


28            0 year anniversary                                                                                                                                                                                                                   0 year anniversary   2
                                   A proud member of
                                   the founding team
                                   Y’ello! Swaziland caught up with Themba Khumalo, a former MTN Swaziland CEO, to remi-
                                                                                                                                                                                                                    Themba Khumalo taking
                                   nisce about his time at the company and to find out why he believes it has been so successful.                                                                                    time off during a function
                                                                                                                                                                                                                    to enjoy his exotic beverage.

                                   A good leader makes people feel that they’re at    Looking back                                                  drivers and business associates. With the installation
                                   the very heart of things, not at the periphery.    Themba joined MTN Swaziland soon after its birth              of a base station on the same hill, MTN enhanced his
                                   They make everyone feel that they make a differ-   when the network was relatively small. “Through the           life because he was then able to call them from the
                                   ence to the success of the organisation. When      experience I gained working at MTN South Africa, I            comfort of his home,” says Themba.
     Themba Khumalo always         this happens people feel centered and that gives   believed that we could do a whole lot more in
     took the lead and this made   their work meaning. Themba Khumalo, a former       Swaziland as long as we removed the perception that           Looking forward
     him a great team player.      CEO of MTN Swaziland, is one such leader.          rural areas were not commercially viable,” he says.           According to Themba MTN Swaziland has a great
                                                                                            According to Themba, communications is a basic          future ahead and the ability to be the best and most
                                                                                      service for all people at all levels of society. And today,   reliable operator in the Kingdom.
                                                                                      MTN is in almost every corner of the Kingdom and the                “It will take a committed and unselfish team to
                                                                                      services it provides have become an integral part of          make this a reality. I am confident that the team that
                                                                                      the lives of many Swazis.                                     is in place has the capability to make this dream come
                                                                                            “As you drive around the country today it is not        true,” he says.
                                                                                      uncommon to find even a very old person garbed in
                                                                                      traditional attire with a cellphone attached to his
                                                                                      waist,” says Themba.                                            Happy birthday
                                                                                            As Themba looks back at his time with
                                                                                      MTN Swaziland he recalls many moments where he                  Themba says that he is especially proud to have
                                                                                      felt proud to be part of the company. “One such                 been part of the MTN Swaziland family.
                                                                                      moment was when a rural businessman who was                         “Many great people have helped to
                                                                                      running a small fleet of mini buses came up to one of            contribute to the success of MTN Swaziland. I am
                                                                                      the future site locations and shared with me that he            proud that you have reached this stage and wish
                                                                                      comes up to the same hill many times a day to call his          you even better times ahead. Remember your
                                                                                                                                                      pioneers and build on that strong base of
                                                                                                                                                      goodwill ambassadors, once an MTNer, forever
                                                                                                                                                      one – everywhere you go.” – Themba Khumalo.
                                                                                                                                                                                                                    Themba Khumalo.

0               0 year anniversary                                                                                                                                                                         0 year anniversary                    
     Base Stations make network
     coverage available to MTN
     subscribers across the       Networking 101                                                                                                     MTN – everywhere you go
                                                                                                                                                     The Distribution Division at MTN Swaziland has the important task of making sure that
                                  The MTN Network department is responsible for the operations and maintenance of                                    MTN subscribers and vendors have access to airtime with as little hassle as possible.
                                  all the company’s network systems. Over the past 0 years E0-million has been
                                  invested into the network infrastructure.
                                                                                                                                                     Over the past few years MTN Swaziland’s distribution             With the introduction of the V-Recharge voucher,
                                                                                                                                                     methods have evolved. According to Linda Nxumalo,          where a person can buy airtime and distribute it via their
                                  For the past 10 years, the MTN network in Swaziland       of the network and supervises all contractors working
                                                                                                                                                     who heads up the Distribution Division, in 2003            cellphone, the number of vendors distributing airtime
                                  has expanded in terms of both capacity and                on network projects.
                                                                                                                                                     MTN Swaziland had 300 distribution points.“With the        soared from 50 to 5,000 countrywide.
                                  coverage.                                                       “The introduction of infrastructure to support
                                                                                                                                                     change of our distribution structure in 2004,                    With the evolution of recharge vouchers, there was
                                       According to MTN Swaziland Chief Technical           all the new services and products being offered to
                                                                                                                                                     distribution touch points increased to over 1,000,”        also the evolution of MTN as a brand. In 2002,
                                  Officer Francis Dlamini, “The network currently             our customers, such as the provision of ringtones,
                                                                                                                                                     says Linda.                                                MTN Connect Stores, where airtime is distributed, were
                                  has enough capacity to carry more than 600,000            logos, data services, MMS and Access for Life, has
                                                                                                                                                          Initially MTN Swaziland used recharge voucher         renovated to be in line with the new MTN look and feel.
                                  customers and covers over 86 percent of the               been one of the highlights over the past 10 years,”
                                                                                                                                                     cards that people could purchase at various outlets.             In the future, the distribution division would like to
                                  geographical area of Swaziland.”                          says Francis.
                                                                                                                                                     Thereafter logical airtime (where users got a pin number   establish a database of all channels, create brand
                                                                                                  An additional Mobile Switching Centre (MSC)
                                                                                                                                                     on a purchase slip) was introduced.                        visibility and sales support at all points of distribution.       Linda Nxumalo.
                                  All in a day’s work                                       and a Base Station Controller (BSC) have been built
                                  On a daily basis, the network department is involved in   to provide some network redundancy and resilience
                                  assessing the network status and deploying engineers      as part of MTN’s disaster recovery initiatives.
                                  to attend to any network-related problems. The team             Ensuring enough capacity to carry the traffic
                                  also performs routine maintenance actions on elements     being generated by customers as well as ensuring
                                                                                            network availability has been a challenge for the
                                                                                                                                                                                                                                                  Milestone Moments
                                                                                            network department. “Another challenge we face is
                                                                                                                                                                                                                                                  • In 2004, the division changed its distribution
                                  The Network Department is responsible for:                having staff within the department looking after a
                                                                                                                                                                                                                                                    structure which saw sales being increased. In the
                                                                                            large number of different systems which sometimes
                                                                                                                                                                                                                                                    same year, the Logical Voucher was introduced and
                                  • Management and implementation of all major              compromises their ability to become highly proficient
                                                                                                                                                                                                                                                    made airtime available even in rural areas.
                                    network projects                                        on specific systems,” comments Francis.
                                                                                                                                                                                                                                                  • Virtual Voucher distribution saw a phenomenal
                                  • Planning, co-ordinating, controlling and implementing
                                                                                                                                                                                                                                                    increase in sales and also meant that in 2008,
                                    all network rollout projects                            Leaping into the future
                                                                                                                                                                                                                                                    MTN Swaziland would distribute 80 percent of its
                                  • Updating the technology roadmap for the core            A lot of change is in store for the network
                                                                                                                                                                                                                                                    airtime vouchers virtually.
                                    network, radio subsystems and VAS platforms             department of MTN Swaziland. “We plan to change
                                                                                                                                                                                                                                                  • In 2008, MTN Swaziland and ETopUp partnered. This
                                  • Planning of the appropriate upgrade path for both the   the network from the traditional circuit switched
                                                                                                                                                                                                                                                    strategic alliance will help to counter competition
                                    hardware and software elements of the system            monolithic architecture to the packet switched (IP)
                                                                                                                                                                                                                                                    while empowering a local business.
                                  • Supporting the process of the introduction of new       next generation network architecture,” says Francis.
                                    products and services by selecting appropriate               This evolution means that staff members will
                                    technical solutions.                                    also have to get used to things being done
                                                                                                 According to Francis, the department will
                                                                                            continue to grow in terms of staff, especially with the
                                                                                            introduction of new technologies and systems, to         MTN Connect Store at Bhunu Mall in Manzini.
                                                                                            support the move towards fully converged networks
                                                                                            and services.

2              0 year anniversary                                                                                                                                                                                                                                        0 year anniversary            
                                                                                                                                                     2004                                                                                         2008
                                                                                                                                                     I MTN launches the SMS                                                                       I MTN Swaziland opens a state of the art

     Sweet success
                                                                                                                                                       Information Service in June.                                                                 computer lab at the University of Swaziland
                                                                                                                                                     I Swazi MTN becomes the first                                                                   called MTNCyberzone@uniswa worth E750,000.
                                                                                                                                                       company to host the Swazi
                                                                                                                                                       Monarch in the greens in
                                                                                                                                                                                         I MTN Launches Access 90 (giving subscribers up
                                                                                                                                                                                           to 90 days free access).
                                                                                                                                                                                         I MTN brings Abdullah Ibrahim to Swaziland in
     0 years ago MTN planted a seed in Swaziland and now Swazi MTN is reaping the sweet fruits of success.
                                                                                                                                                                                         I MTN launches virtual recharge.
     1998                                                                                                                                                                                I Launch of call back service in November.
     I MTN Swaziland becomes the first cellular Company                                        2002
                                                                                              I In August MTN Swaziland signs a three year
                                                                                                                                                                                                                                                  I MTN launches Sihlangu (national football
                                                            I MTN opens another service
       in the Kingdom in July.
                                                                                                sponsorship deal with the Premier League of
                                                                                                                                                                                                                                                    team) sponsorship worth E9-million spread
                                                              centre in Manzini in March.       Swaziland worth E1.1-million.
                                                            I In April, MTN service fees
                                                                                                                                                                                                                                                    over three years in February.
                                                                                                                                                                                                                                                  I MTN launches E8.4-Million Premier League of
                                                              are reduced by 32 percent
                                                                                                                                                                                                                                                    Swaziland football sponsorship spread over
                                                              decreasing fees from E110
                                                                                                                                                                                                                                                    three years.
                                                              to E75.
                                                            I MTN increases coverage
                                                              from 40 to 65 percent in
                                                            I MTN launches short
                                                              message service (SMS) in

     I In September, MTN presents the King with
       10 cellular phones and His Majesty King Mswati III
       officially launches the network operator by making
       the first call on a cellular phone.
     I MTN sets up a multimillion Elangeni main switch
                                                                                                     2003                                                                                                       2007
                                                                                                     I MTN launches fax mail in March.                                                                          I MTN introduces ‘keeping it in the family’(cheaper MTN to MTN regional calls).
       appliance at SPTC in November.
                                                                                                     I Themba Khumalo steps in as Chief                                     2005                                I Tebogo Mogapi steps in as the new MTN Swaziland CEO on 1 April.
                                                                   2001                                                                                                     I MTN renews soccer sponsor-        I MTN launches Y’ello Wellness Programme for staff.
                                                                   I In February, MTN Swaziland
                                                                                                       Executive Officer in July and Swazi MTN
                                                                                                       becomes the first multinational company in                              ship and package stands at a      I MTN launches Call per second (per second billing) in March.
                                                                                                                                                                                                                I MTN reduces starter pack price by more that 50 percent (from E65 to E30).
                                                                     cellular coverage increased                                                                              staggering E3-million.
                                                                                                                                                                            I MTN launches Directory Inquiry
                                                                                                       the Kingdom to appoint a Swazi national to
                                                                                                                                                                                                                I MTN launches ME2U airtime transfer.
                                                                     to 75 percent.
                                                                   I MTN Swaziland earns
                                                                                                       the most senior position as CEO.
                                                                                                     I MVTel seals a multi-million Emalangeni deal                            Services.                         I MTN becomes the first operator to
                                                                     E71-million in revenue.
                                                                                                       with MTN in December and MTN                                         I MTN CEO Themba Khumalo              launch dynamic tarrifing (MTN Zone
             I MTN launched a E4-million voicemail system and
                                                                                                                                                                              launches GPRS in August.
                                                                                                                                                                            I MTN launches Booster Cards
                                                                                                       introduces SMS to email.                                                                                   @ 60 percent discount max).
               meets its 12 months coverage obligations nine                                                                                                                                                    I MTN becomes the first operator to
                                                                                                                                                                              (Pay as you go plan and plus).      launch a tourist starter pack.
                                                                                                                                                                                                                I MTN Swaziland recieves USO
               months ahead of schedule in August.

                                                                                                                                                                                                                  certificate for Full Compliance.

4             0 year anniversary                                                                                                                                                                                                                              0 year anniversary               
     The yellow team                                                  Customer Services
                                                                      Operation (CSO) Department
                                                                      Head: Killy Dlamini
                                                                      • Welile Simelane
                                                                      • Sam Shongwe
                                                                      • Arnold Gama
                                                                      • Lesedi Mofokeng
                                                                                                   Sales and Marketing
                                                                                                   Acting head: Killy Dlamini
                                                                                                   • Swazi Coster
                                                                                                   • David Mdlovu
                                                                                                   • Khulile Dlamini
                                                                                                   • Pumla Motsa
                                                                                                   • Sive Manana
     Meet the team that keeps MTN Swaziland at the top of its game.   • Pumzile Simone
                                                                      • Mfanzile Mdluli
                                                                                                   • Samkeliso Dlamini
                                                                                                   • Linda Nxumalo
                                                                      • Vusi Sibanyoni             • Stanley Dlamini
                                                                                                   • Patrick Simelani
                                                                      • Mpumi Lukhele              • Mlungisi Cebe
                                                                      • Mhlaba Dlamini             • Lungile Nduli
                                       Internal Auditing              • Cyprian Lukhele            • Yvonne Capel
                                       Department                     • Nhlanhla Mngomezulu        • Mbuso Mbanjwa
                                       Head: Khulile N Dlamini        • Ayanda Khoza               • Nothando Hadebe
                                                                      • Phile Dlamini              • Zanele Mavuso
                                       • Mbongeni Mkoko                                            • Monalisa Seabra            Corporate Services
                                                                      • Thandiwe Mashinini
                                                                                                   • Sifiso Dlamini              Department
                                                                      • Nonhlanhla Satekge         • Mhlaba Manzini             Head: Pholile Dlamini
                                                                      • Sabelo Dube                • Poyo Mabuza                • Mpumelelo Makhubu
                                                                      • Cebile Fakudze             • Wandile Nxumalo
                                                                                                   • Nomfundo Nkambule
                                                                                                   • Linda Mavuso

     • Tebogo Mogapi, CEO of
       MTN Swaziland
     • Lusha Ntshangase (PA to CEO)

                                       Information Systems            Network                           Finance Department
                                       Department                     Department                        Head: Thokozile
                                       Head: Shaka                    Head: Francis Dlamini                     Vilakati-Jele
     Human Resources                   Ndlangamandla                  • Phumelele Hadebe                • Welile Simelane
     Department                                                                                         • Makhosini Shongwe
                                       • Debbie Carmichael            • Kingsley Zulu
                                                                                                        • Thandie Kunene
     Head: Coronation                  • Ceeno Dlamini                • Sunday Ginindza                 • Sipho Mbethe
     Nxumalo                           • Ayanda Dlamini               • Musa Maseko                     • Thabo Tsabedze
     • Ntombifuthi Dlamini             • Ntokozo Mngomezulu           • Ndumiso Khumalo                 • Tengetile Maseko
     • Muzikayise Mthembu              • Mxolisi Dlamini              • Wandie Mntjali                  • Michael Ndzimandze
                                       • Khetsiwe Khumalo             • Wiseman Magagula                • Phikisile Mamba
                                       • Mduduzi Dlamini              • Njabulo Dvuba                   • Pinkie Ndzimandze
                                       • Siphamandla Dlamini          • Sonke Kuhlase                   • Selborne Tsabedze
                                       • Sibusiso Dlamini                                               • Zwelithini Mavuso
                                                                      • Lindani Dlamini
                                                                                                        • Emmanuel Dladla
                                       • Lee Roberts                  • Busi Mamba                      • Bagcinile Dlamini
                                       • Abigail Nxumalo              • Mcebo Shabangu                  • Prisca Shiba
                                       • Mtfokotisi Maseko            • Isiah Nkambule                  • Miliswa Mamba
                                                                      • Bosco Dludlu

6           0 year anniversary                                                                                                    0 year anniversary   
                              A jack of all trades
     MTN Swaziland             MTN Swaziland’s sponsorship strategy focuses on            clubs run tournaments on the first, second and third       golf players from the Southern African region take part
                               football, golf and music.                                  Saturday of each month.                                   in this tournament. MTN Swaziland CEO, Tebogo
     is present on the
                               The first sponsorship that MTN engaged in was a high            People are encouraged to register for these           Mogapi, is also a passionate golfer. He hosts the CEO’s
     football fields,           school football tournament and over the years, MTN’s       tournaments through weekly adverts that are run in        Golf Day, which invites players to compete for the
     at music                  contribution to sport has quadrupled from E2,000 to        the media.                                                trophy.
     festivals and on          millions.                                                      MTN is also the main sponsor of the King’s Cup Golf                                                                  Above: The MTN Premiership season is the biggest football event in Swaziland.
                                                                                          Tournament, an annual event held at the Royal Swazi       Music
     golf courses              MTN Premiership                                            Sun Country Club. Professional and non-professional       The Bush Fire Arts Festival is an annual music event           Below: People come out in large numbers to enjoy music, art and poetry at the MTN Bush Fire Arts Festival.
     thanks to its             The MTN Premiership season runs from September to                                                                    sponsored by MTN which showcases the talents of a
     commitment to             May every year and sees 12 elite teams compete for the                                                               number of local and international artists.
                               title. The two teams that come in at the bottom of the
     the upliftment of         list are relegated to the first division.                                                                             This year’s festival saw local and regional art lovers
     these activities in                                                                                                                            enjoy poetry, traditional, reggae and a host of other
     the country.              MTN First Division                                                                                                   range of musical genres.
                               The MTN First Division was recently adopted by MTN
                               after another sponsor withdrew its sponsorship. A total
                               of 12 teams compete for the title and the first two
                               teams that claim victory play in the Premiership League.

                               National Team
                               The Swazi National Team, Sihlangu Semnikati, is
                               managed by the National Football Association (NFAS)
                               and this is the team every Swazi is passionate about.
                               MTN extended a sponsorship of E9-million at a time
                               when the team was experiencing a losing streak. This
                               raised a few eyebrows but in no time, the team’s
                               fortune was reversed when it beat Togo during the
                               Africa Cup of Nations (AFCON) qualifier. The National
                               Team draws players from both the Premiership and First
                               Division pools.

                               Golf                                                        His Majesty King Mswati III during
                               MTN is also passionate about golf and it sponsors the       the King’s Cup Golf Tournament.                          Jazz singer Sibongile Khumalo during one of her performances
                               Mbabane, Manzini and the Nkoyeni Golf Clubs. These                                                                   at the MTN Bush Fire Arts Festival.

8           0 year anniversary                                                                                                                                                                                                                                                     0 year anniversary                   
                                                                                                                                                                                                                           Did you know?

     MTN is for the people                                                                                                                                                                                                 • Over the past 10 years MTN, through its engagement of local contractors, has
                                                                                                                                                                                                                             established 114 BTSes (Base Transceiver Stations) countrywide.
                                                                                                                                                                                                                           • 14 new BTS sites were built and commissioned since 2007 extending Network
                                                                                                                                                                                                                             coverage to 86 percent of the country and 92 percent of the population.
                                                                                                                                                                                                                           • New BTS Sites commissioned since July 2007 are in the following areas; Royal
     The Honourable Minister of Tourism, Environment and Communications Senator Thandi                                                                                                                                       Swazi Sun, Matsapha Airport, Lushikishini, Makhungutsha, Mnyokane, Oshoek,
     Shongwe shares her experiences of MTN Swaziland.                                                                                                                                                                        Mbikwakhe, Tambuti, Tsambokhulu, Nkonyeni, Estel House, Dzabe, B6 Forest
                                                                                                                                                                                                                             and Shewula.

                                    It has been exactly 10 years since Swaziland was             A productive partnership                                    order materials for their shops, are able to call their
                                    introduced to the phenomenal and innovative                  MTN Swaziland’s success would not have been                 relatives, call the police and ambulances and find out if
                                    world of mobile telecommunications thanks to MTN.            possible without the co-operation of MTN, the Swazi         materials are available in shops in the major cities before
                                    “Ten years ago the Kingdom, through His Majesty’s            government and the people of Swaziland.                     taking a bus to that city,” says the Senator.
                                    government, paved way for this amazing form of                     The relationship, which was forged from the outset,
                                    technology,” says Senator Thandi Shongwe, the Minister       focused on providing a service that would be attractive     Real solutions for the community
                                    of Tourism, Environment and Communications.“At first,         and accessible to all.                                      According to Senator Thandi, the country’s topography
                                    technology seemed to be a tool reserved for the rich,              “The Government of Swaziland’s role and mandate       has always posed a major problem when it comes to
                                    the middle class or working class.                           since the commencement of MTN’s operations in the           network coverage. Nonetheless one of the obligations
                                          “In the 10 years since the company commenced           country has been to ensure that communication               that MTN had was to provide BTSes in deserving areas
                                    its operations, we have noted a great shift in who uses      services are evenly distributed throughout the country.     and to ensure that most of the rural communities
                                    it, the affordability of the products and the accessibility   It also remains Government’s responsibility to ensure       around the country benefitted from MTN Swaziland’s
                                    of the network,” she says.                                   that such services become affordable to every Swazi          operations.
                                          During the earliest days of operation the handsets     citizen and, most importantly, accessible despite                In addition to these BTSes, MTN also installed
                                    alone cost an arm and a leg, maintaining the number          geographic setting,” says Senator Thandi.                   payphones in strategic areas where people who cannot
                                    was exorbitant, as was servicing it.                               It is for this reason that Government set up a        afford mobile phones would be able to make calls using
                                          However as the years have passed the high costs        committee called the Universal Service Obligations          a coin box.
                                    have dropped drastically to the point where every Swazi      Committee (USO).Through this committee Government                Local entrepreneurs have been empowered by the
                                    – even school going children – can afford to own a            wanted to ensure that MTN provided services to              company too, by distributing MTN products and
                                    cellular phone and make calls from as little as E5.          customers who may not otherwise be served.                  services – specifically airtime, SIM cards and handsets.
                                                                                                       “By working hand in hand with this committee          This has resulted in the creation of employment for a
                                                                                                 MTN Swaziland has set up a host of Base Transceiver         large number of Swazis who sell airtime at every corner
     10 years of success                                                                         Stations (BTS) to ensure that even Swazis living            of the country and earn healthy commissions by doing
                                                                                                 in remote areas also have access to mobile                  so.
     “We commend MTN Swaziland for its efforts in assisting government in all these areas         communications.”                                                 Senator Thandi says, “Anything that reduces the
     over the years. We are grateful to have a company that also gives back to society. On             The USO conditions in the Swazi MTN license           burden on the rural poor in developing countries
     behalf of His Majesty’s Government, I would like to congratulate MTN Swaziland for the      agreement ensured that MTN Swaziland did not                should be considered a good thing. Rural poverty is
     tremendous change it has brought about in the country and for the impressive                concentrate its efforts only in areas with high returns,     probably not going away on its own anytime soon and
     improvements it has made over the years to accommodate every Swazi in this amazing          but also provided services in areas with low financial       stimulating sustainable economic growth through
     world of technology.                                                                        gains so that the economic activity in these remote         micro enterprises and information technology is a better
     As government we look forward to better days ahead and wish the company a healthy           areas could be imporved. “As a result of the cellphone      solution than direct aid.”
     and sustainable future. We hope to see the company engaging more in the alleviation         network, most communities in the country are able to                                                                                                                             The Honourable Minister of
     of poverty, support of local talent, education improvement and many other areas that                                                                                                                                                                                         Tourism, Environment and
     need assistance for instance in the fight against the HIV/Aids pandemic.We hope you                                                                                                                                                                                           Communications, Senator
     will continue to paint our country yellow in the years to come.” – The Honourable                                                                                                                                                                                            Thandi Shongwe.
     Minister of Tourism, Environment and Communications, Senator Thandi Shongwe.
40              0 year anniversary                                                                                                                                                                                                                                        0 year anniversary                 4
     Yellow style
     As part of MTN Swaziland’s 10th anniversary celebrations, MTNers
                                                                        Happy Birthday to you
     pulled out all the stops and came to work dressed in yellow.       MTN Swaziland wishes His Majesty King Mswati III and the entire Swazi nation a happy 40th anniversary.

                                                                        In 1968, two important events took place in the    born. 40 years later, MTN Swaziland wishes the
                                                                        Kingdom of Swaziland. The Kingdom gained its       King a happy birthday and also celebrates the 40th
                                                                        independence and His Majesty King Mswati III was   anniversary of Swaziland’s independence.

42             0 year anniversary                                                                                                                                          0 year anniversary   4
     Reaching out –
     21 Days of Y’ello Care
     MTNers took time out to give back to the community as part of the 2 Days of Y’ello Care Programme.

                               Barbara Bush once said that giving frees us from the         curtains, a stove and an electric kettle.
                               familiar territory of our own needs, by opening our                Sister Elsa Joseph of Hope House thanked MTN
                               minds to the unexplained worlds occupied by the              for the donation that will make Hope House residents
                               needs of others. During the 2008 edition of the 21           more comfortable. “Thank you for your gracious
                               Days of Y’ello Care, MTN Swaziland employees                 presence and hard work and for making the units so
                               learnt just how satisfying giving to others can be.          beautiful and comfortable,” she said.

                               Giving hope                                                                                                                                                                                         As part of the 21 Days of Y'ello
                               Hope House, a centre which takes care of those living                                                                                                                                               Care, MTN Swaziland supplied
                               with HIV/Aids and terminally ill people, received a                                                                                                                                                 Hope House with much needed
                               boost from MTNers in the form of an upgrade.                                                                                                                                                        curtains.
                                    Through donations that the centre received, 11
                               new units were built, significantly increasing the
                               number of people that could be cared for. However,
                               the units were in need of furnishing and MTN helped
                               to ensure that each unit had bedding, blankets,

                               MTNers cleaning up the playground at Hope House as part of   MTNers got their hands dirty and started a community gardening   MTNers gave SWAAGA a facelift to make the environment more
                               the 21 Days of Y’ello Care Programme.                        project that will help feed children in Swaziland.               welcoming.

44          2 Days of Y’ello Care                                                                                                                                                                                        2 Days of Y’ello Care               4
                                                                                                                                                                                                                                                                               Cyprian Lukhele fixing the

     Reaching out –                                                                                                                                                                                                                                                            fence at SWAAGA.

     21 Days of Y’ello Care
     During the 2008 edition of the 2 Days of
     Y’ello Care Programme MTN Swaziland
     focused its efforts on children in need.
     The 21 Days of Y’ello Care programme seeks to
     encourage staff at MTN Swaziland and across its
     global operations to become personally involved in
     community-development projects outside the scope
     of the MTN Foundation and other MTN Corporate                                                                                                                      MTN Swaziland CEO Tebogo Mogapi putting his football skills
                                                                                                                                                                        to work at the football match at the end of the 21 Days of Y'ello
     Social Responsibility (CSR) initiatives.

                                                                                                                                                                          never owned a toothbrush before. This encouraged
                                                                                                                                                                          even more participation of the 21 Days of Y’ello Care
                                                                                                                                                                          events, especially where children were concerned.
                                                                                                                                                                        • MTNers donated medical equipment, baby cots and
                                                                           MTNers gave school children tips on how to keep fit, healthy and strong.                        clothes and assisted with the refurbishment of the
                                                                                                                                                                          Mawelawela Female Prison’s Child Day Care Centre –
                                                                                                                 Thanks to the 21 Days of Y’ello Care Programme,          which supports children living in prison with their
                                                                                                              Hope House now has a total of 25 fully furnished units.     incarcerated mothers.
                                                                                                                                                                        • Swaziland Action Group Against Abuse (SWAAGA)
                                                                                                              Out and about during the 21 Days of Y’ello                  child counseling room received a makeover to make
                                                                                                              Care                                                        the area more calming and welcoming.
                                                                                                              MTN employees also took part in a host of other           • A website created by MTNers was donated to
                                                                                                              activities during the 21 Days of Y’ello Care:               Emmaunuel Khayalethu (a home that takes care of
                                                                                                              • It sponsored the “End hunger, walk the world” walk,       abused children).
                                                                                                                the proceeds from which will help to feed more than     • In partnership with the Esicojeni Foundation and the
                                                                                                                2,000 children for a year.                                World Food Programme, MTN started a garden
                                                                                                              • MTNers held Y’ello Career Guidance Days and               project and provided a borehole to the Ngculwini
                                                                                                                participated in the Y’ello School Health Days. Many       community. This will help to provide water and food
                                                                                                                MTNers who attended the Y’ello Health School Days         to orphaned children.
     MTN Swaziland's 21 Days of Y'ello Care focused on children in need.                                        were amazed and humbled to learn that some of           • MTN also held a charity football match and
                                                                                                                the children presented with health hampers had            donated the E20,000 raised to four charities.                     Both the young and the old enjoyed and benefited from the activities that took place during the 21 Days
                                                                                                                                                                                                                                            of Y'ello Care Programme.

46               2 Days of Y’ello Care                                                                                                                                                                                                                                                                2 Days of Y’ello Care                  4
                                      University of Swaziland
                                      gets Cyberwise
     The Faculty of                   The University of Swaziland (UNISWA) recently              Magagula when handing over the state of the art facility.
                                      received a boost in the technology race, thanks to a             Chairperson of the UNISWA Foundation, Dr Vincent
     Agriculture at                   new high-tech laboratory worth E750,000                    Mhlanga, said, “The UNISWA Foundation aims to assist
     the University of                compliments of MTN Swaziland.                              the University to achieve its objective of attaining
     Swaziland has a                       The lab was officially handed over by                   institutional advancements. By ensuring its ICT
                                      MTN Swaziland Board Chairperson Honourable Senator         infrastructure is of world-class standards, the institution
     brand new
                                      Winnie Magagula on 11 March 2008 at the Luyengo            aims to transform itself into an information powerhouse
     high-tech                        Campus.                                                    and knowledge generating hub in Swaziland.”
     computer                              The contribution was facilitated through a                  In a highly competitive global economy, it is
     laboratory that                  partnership between MTN and the UNISWA Foundation.         important for the university to reap the full benefits
                                           The guest list for the launch included dignitaries    represented by the technology evolution. It is also
     will help it keep                such as the Vice-Chancellor of the University of           important that the university overcomes the digital
     up with                          Swaziland, Professor Cisco Magagula and members            divide and takes its rightful place in the international
     technological                    of the Board of Trustees of the University of Swaziland.   community of higher learning institutions. This new lab
                                           “The country’s ability to achieve and maintain a      will assist to do just that.
     advances.                        high standard of living and remain internationally               The lab will also enable students to gain
                                      competitive depends on the extent to which it can          competence and to build the skills essential to succeed
                                      harness science and technology,” said Senator              in an increasingly dynamic labour market.

     The lab is equipped with 42 Lenovo flat screen computers, custom designed workstations,     MTN Swaziland CEO Tebogo Mogapi in the high-tech              MTN Swaziland, the UNISWA Board of Trustees and other invited dignitaries were all there to
     air-conditioning and a cutting edge projection system.                                      laboratory of the Faculty of Agriculture at the University    witness the handing over of the new computer laboratory at the University of Swaziland.
                                                                                                 of Swaziland.

48               Feature                                                                                                                                                                                                                                     Feature   4
                                       Fun at Ghost Mountain Inn                                                                                          The award goes to ...
                                                                                                                                                          The Customer Services Department Team attended the Launch Awards evening where
     MTN’s Customer                    The MTN Swaziland Customer Services Operation            games, the dancing and all the other activities. The      they were rewarded for their outstanding work.
     Services                          team headed to the Ghost Mountain Inn, Kwa-Zulu          boat ride at Jozini Dam was the cherry on top! We got
                                       Natal for its team building retreat. The group was       to know each other a little better and it gave us a
     Operations                        split into five teams – Thathazonke, Siyavena, The        chance to bond with the new members of the team.          In April 2008, the Customer Services Charter               The Awards event was attended by the CEO
     Team took time                    Pink Lions, Big Ten and Y’ello Zone.                     We are all looking forward to working better as a         was launched at the Boma Restuarant in Ezulwini.      Tebogo Mogapi, Heads of Departments, Channel
                                            The weekend retreat was filled with fun and          team.” – Mzwandile Lukhele
     out from the                      games and also provided the group with a chance to            “This whole exercise was really productive. The
                                                                                                                                                          Creating the innovate charter was no easy task. Out   Partners, and the Client Relations Team. Tebogo Mogapi,
                                                                                                                                                          of the 96 participants trained in January under the   Thokozile Vilakati-Jele and Directors of Connect Stores
     office for a bit of                 forge even closer relationships with one another.        food, games and other activities were great. A big        new charter, 65 of them excelled and were each        awarded prizes to those who excelled.
     fun and in the                         Team Thathazonke (taking it all), lived up to its   ‘thank you’to those who were in the organising team,      awarded a Certificate in Customer Service and GSM.
                                       name and came out the big winner for the weekend.        as well as Swazi Trails, for a job well done. We really
     process came                                                                               enjoyed those wonderful moments together as we                                                                    The following people scooped first prize:
     back a much                       Here’s what some of the participants had to              bonded with our co-workers. It is true that there is                                                              • Shabangu Thandeka        Nkosana Investments
                                       say about the experience:                                power in collectivity. We built a strong Y’ello Team!”                                                            • Baartjies Marcia         Manzini Service Centre
     stronger team.                    “This team building exercise was out of this world! I    – Thulasizwe Mbhamali                                                                                             • Nxumalo Phetsile         MV Tel
                                       enjoyed everything about it – the coach ride, the                                                                                                                          • Mavuso Zanele            Mbabane Service Centre
                                                                                                                                                                                                                  • Zwane Mlamuli            MAXI
                                                                                                                                                                                                                  • Mbhamali Thulasizwe      Call Centre
     Customer Services Operations Team having a good time during a boat ride at Jozini Dam.
                                                                                                                                                                                                                  The second prize went to …
                                                                                                                                                                                                                  • Ndzinisa Ncamsile  Nkosana Investments
                                                                                                                                                                                                                  • Nkhambule Nomfundo Manzini Service Centre
                                                                                                                                                                                                                  • Lapidos Happiness  MV Tel
                                                                                                                                                                                                                  • Nduli Lungile      Mbabane Service Centre
                                                                                                                                                                                                                  • Nxumalo Nosipho    MAXI
                                                                                                                                                          The Customer Service Charter Awards ceremony was        • Nkhambule Sebenele Call Centre
                                                                                                                                                          enjoyed by all who attended.

                                                                                                                                                          Kieren Thurgood receiving his prize from MTN CEO      One of the winners gets her prize from MTN CEO.
                                                                                                                                                          Tebogo Mogapi.

0               Internal news                                                                                                                                                                                                                                            Internal news   
                                                                                           Get on your bike                                             Tastier greeting cards                                                                       So stylish

 Competition                                                                               When we think of public transport, images of crowded
                                                                                           buses and cramped minibuses come to mind. And,
                                                                                           even though the public transit systems are better for the
                                                                                           environment than everyone driving, they still produce
                                                                                           emissions. However, a new design may change the way
                                                                                                                                                        There’s a new line of toast cards from a San Francisco-based company known to the
                                                                                                                                                        free world as Chewing The Cud.
                                                                                                                                                               The toast card permits the user to fill in a unique toast, whether it is about
                                                                                                                                                        graduation, a fallen soufflé, engagement or any other celebratory moment. If you get
                                                                                                                                                        a little hungry while attempting to be creative with your toast card, close your eyes
                                                                                                                                                                                                                                                     Recycling is, it seems, the new black. Selling under the
                                                                                                                                                                                                                                                     name re:vision a new line of bracelets handcrafted
                                                                                                                                                                                                                                                     from discarded camera components are all the rage.
                                                                                                                                                                                                                                                     re:vision is the product of Craig Arnold’s passion
                                                                                                                                                                                                                                                     for cameras, recycling and polishing. Handmade
                                                                                           the world looks at public transportation.                    and consider that this toast stationery uses soy-based inks (burnt orange and espresso).     in Adelaide Australia, from discarded camera
     Answer the following eight easy questions and stand a chance to win a Spar                 The system, which hasn’t been named yet, uses a                This toast greeting card is printed on 100 percent tree-free heavy weight paper       components and reshaped with love, re:vision brings
     grocery voucher to the value of E500, E400 or E300.                                   rack of aluminum-framed bicycles that are docked at a        and comes in pearly white.                                                                   old school cameras into an entirely new focus.
     It’s easy! Answers to all the questions can be found in this issue of MTN Swaziland   solar powered station. Whenever you need a bike, you                Whatever you do, don’t get crumbs on your new toast card. It could ruin
     Y’ello! Submit your entries via email to                         can either pay with cash or a credit card to hire one. A     everything!
                                                                                           radio frequency identification unit is installed on each
     1) What is the name of the Director of ETopUp?                                        bike so if anyone decides to keep it as a souvenir, it can
     2) Where was the MTN CallerTunez launch party held?                                   be tracked and returned. As an added bonus, if you           Walking on water
     3) Name any one of the engineers that studied in the UK and is now part of the        need to go across town to work and then back again at
                                                                                           the end of the day, the bikes can be returned to any         Swimming is a great all round form of exercise. But a
        MTN Swaziland family.
                                                                                           available docking station.                                   new product, water joggers, will combine being in
     4) In 1998, during the King’s Birthday and Swazi Independence Day celebrations,
                                                                                                The concept originates from Montreal and there          the water with jogging. The water jogger is designed
        what was MTN’s gift to the King?
                                                                                           are plans afoot to make the system more widely               to suspend the body in the water at shoulder-level
     5) Name the three MTNers who have been with MTN since its arrival in Swaziland
                                                                                           available in the future.                                     allowing for freedom and security to perform a variety
        10 years ago.
                                                                                                                                                        of workouts in deep and shallow water. It wraps
     6) Who heads up the Distribution Department at MTN Swaziland?
                                                                                                                                                        around the waist for a comfortable fit below the ribs.
     7) How many new computers does the University of Swaziland have because of
                                                                                                                                                        This equipment is great for strengthening the
        the MTN Swaziland sponsorship towards the new technology lab?
                                                                                                                                                        abdominal and lower back muscles. The resilient, soft,
     8) Name the community that MTNers in conjuction with The World Food
                                                                                                                                                        closed-cell foam is comfortable and flexible.
        Programme donated a borehole to and started a food garden for.

                                     Competition winners for MTN Swaziland
                                     Y’ello issue 3/2007                                                                                                                                                               Painless dentist visits
                                         Well done to:                                                                                                                                                                 Dentists are synonymous with pain for most of us, but luckily this may soon be a
                                              1st Prize – Zodwa Ncongwane                                                                                                                                              thing of the past. A new laser called Waterlase could help to take a great deal of
                                              2nd Prize – Nombulelo Dlamini                                                                                                                                            the pain away. Novocaine could be virtually eliminated because the treatment
                                                                                                                                                                                                                       would remove a wide range of tissues and decay with no heat, pressure or dis-
                                                                                                                                                                                                                       comfort. Waterlase uses a technology called HydroPhotonics, which combines
                                                                                                                                                                                                                       YSGG (Yttrium Scandium Gallium Garnet) laser energy and a spray of water. The
                                                                                                                                                                                                                       laser is able to remove tooth enamel decay, the hardest substance in the body,
                                                                                                                                                                                                                       while leaving surrounding areas unaffected. The Waterlase laser can also be used
                                                                                                                                                                                                                       to eliminate cold sores – often within 24 hours.

2              Competition                                                                                                                                                                                                                                                          Technology                 
     The silent tsunami
     As the world’s population grows so too does the need for sustainable food sources. In Swaziland, recent
     droughts have resulted in severe food scarcity, an increase in food prices and the spread of hunger and
     poverty from rural areas into cities. Millions more of the world’s most vulnerable people are facing
     starvation as food shortages loom and crop prices spiral ever upwards.
                                 The drought that hit Swaziland last year was historic,        months ago when the United Nations World Food
                                 causing up to 80 percent of crop failure in areas that        Programme (WFP) had projected that 407,000 people
                                 were formerly productive, leaving the hardest hit areas       would need food aid by this time. Rains since the start of
                                 with no harvests. Similarly the drying up of dams and         the planting season in November had even raised hopes
                                 rivers not only caused crops to fail, but also threatened     of fewer dependents. For a country with an estimated 80
                                 livestock.                                                    percent of the population living as subsistence farmers,
                                       This led to many families becoming dependent on         lack of rain means that people will require food aid to
                                 buying grain in the marketplace. Due to the grain             avoid starvation.
                                 shortages throughout the region, the market price of
                                 maize has soared, pricing the staple food out of range for    Time for action
                                 most families. As a result, many households are reportedly    Various organisations worldwide have stepped in, in an
                                 employing short-term, and often unsustainable, strategies     attempt to curb the hunger crisis in Swaziland.
                                 to survive. In particularly vulnerable households, children        Esicotjeni Foundation and the World Food
                                 are being pulled out of school, productive assets are         Programme (WFP) has called for a holistic approach to
                                 being sold to purchase food and household consumption         tackle food insecurity in Swaziland after years of drought.
                                 is often limited to one meal a day.                                According to the WFP, the hunger crisis is not just
                                       The international community stepped in a few            about the lack of rainfall but also about the
     Learners from the Dvumane
                                                                                               appropriateness of crops. A suggestion to educate
     Primary School in Siteki.                                                                 farmers on better seeds and cropping techniques has
                                                                                               also been mentioned as a possible solution moving
                                                                                               forward.                                                         Various organisations
                                                                                                    Closer to home, MTNers, in conjunction with              worldwide have stepped in,
                                                                                               Esicojeni and WFP, recently started a food garden project      in an attempt to curb the
                                                                                               and also donated a borehole to the Ngculwini
                                                                                               community with the aim of providing food and water to         hunger crisis in Swaziland.
                                                                                               orphaned children.

4              Be informed                                                                                                                                                     Be informed   


To top