Retail Management by tauben


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									Casey Catello604 Harmony LanePleasantville, CA 94588(925) 555-1234


Recognized as a top performer consistently achieving annual sales/financial goals
for nine consecutive years.

SALES and MANAGEMENT professional with over 13 years of experience in
increasingly accountable positions for an $85 million specialty chain.
Demonstrated track record of combining sales/marketing leadership with sound
business practices to position retailer for long-term growth and profitability.

Cross-functional expertise in business planning, operations management, human
resources, and finance. Trained over 2000 employees on effectively improving
performance and productivity. Known as a results-oriented individual with strong
problem solving, analytical, communication, interpersonal relations and "sense of
urgency" skills.

Areas of Expertise

• Multi-Site Operations        • Field Sales Management

• Decision-Making Authority • Competitive Product

• Team Building and            • Event and Meeting Planning
• Executive                     • Sales Training and
Presentations/Seminars          Development

• Budgeting/Financial           • Problem
Management                      Solving/Troubleshooting

• Brand Loyalty and Corporate • Customer-Driven
Image                         Management

Selected Accomplishments

• Consistently achieve annual financial/sales goals and quotas based on volume,
gross margin, payroll, shortage, percent-to-store and expenses. Continually rank in
the top 10% in accordance with company guidelines and equivalent rating system
with five separate supervisors and nine appraisals.

• Successfully utilized turnaround management abilities to transform least
profitable (1.2%) division to most profitable (7.6%) division over a two-year time

• Instrumental in significantly reducing employee turnover from 13.0% open
positions to the current 2.1% through accurately and effectively hiring, training,
and motivating competent employees.

Professional Experience

FJK Fine Jewelry, Detroit, MI                                            1997 - Present

Director of Stores

Directed activities for all 85 stores in the chain with a staff of 7 regional managers, 85
department managers, 3 office support staff, and 600 sales associates. Planned and executed
company standards including control of operation and timely communication. Created a
partnership with the host store key executives to enhance communication and maximize
business opportunities.
FJK Fine Jewelry, Detroit, MI                                                1993 - 1997

Regional Manager

Consistently achieved sales quotas and handled operational functions for a total of 37 stores.
Trained sales staff, developed staff by reviewing monthly productivity, and promoted
partnerships with host store. Established high standards of customer service and insured proper
staffing/scheduling. Maintained consistency in visual and security standards.

Macy's Department Store, Lansing, MI                                         1992 - 1993

Group Support Manager

Oversaw and directed operational functions for five departments. Promoted from Sales
Manager within six months of employment by continually increasing sales for six consecutive


University of Michigan, Detroit, MI                                              1988

B.A., Business Administration

Lansing Community College, Lansing, MI                                           1986

Associate, Business Administration

                  P R W   R A

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