Realtor

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Pat Hernandez604 Harmony LanePleasantville, CA 94588(925) 555-1234




Sales Representative


Top-Producing Sales Professional with 5+ years of fast-track experience in diverse
consumer sales environments, including nearly 2 years in management. Able to
comprehend and assimilate technical subject matter and convey information in a
clear, intelligent manner. Articulate communicator with all levels of associates,
management and customers. Academic Credentials: Associate Degree-Business




Areas Of Strength / Licenses


• Prospecting / Cold-Calling   • Customer Needs Assessment
  • Telephone Script Writing & • Telemarketing
  Editing
  • Consultative Sales Approach • Appointment Setting
  • Sales Leads Verification      • Direct Sales
  • Microsoft Office, ACT 2000 • Licensed Illinois Real Estate
                               Agent




Career Highlights


City & State Realty                                                            2002 - Present


[Local branch of residential and commercial real estate firm.]
Realtor-Buyer Agent
• Hired to generate leads for independent, residential real estate agent (through cold calling and
inbound toll-free voice mail service) and to schedule/confirm appointments with agent. Encouraged
by agent to study for and secure real estate license, after learning the business so quickly. Strive to
develop client base, through continual cold calling, prospecting and networking efforts, and
accurately recording prospect information into ACT database. Assist buyers in the purchase of new
construction and existing homes. Qualify buyers to determine the type and dollar value of homes
they can afford. Write and negotiate real estate contracts and transact earnest money. Coordinate
with attorneys, home inspectors, lenders, and title companies, to assure efficient closings. Provide
input to agent, regarding marketing strategies.
Key Accomplishments:
• Within 6 months of hire, scheduled 5-7 appointments per week, resulting in 12 home sales for
agent, while building a solid pipeline of qualified prospects.
• After receiving real estate license, sold 5 homes in 5 months. On-track for tripling future
production.


Multi-State Auto & Home Insurance                                              1999 - 2001
Telesales Associate
Cold-called extensively to secure qualified leads for 3 senior insurance brokers selling auto and
homeowners insurance products. Gathered pertinent information from prospects to offer
competitive and accurate quotes. Trained other associates in telesales procedures and telephone
techniques.
Key Accomplishments:
• Recognized as of the top telesales associates, after securing 7 qualified leads per month,
contributing to all 3 senior brokers achieving quarterly quota for two consecutive years.


Neptune Marketing                                                             1997 - 1998


Telesales division of home improvement contractor, specializing in roofing, sizing, gutters and
windows.


Telemarketing Manager                                                         1998 - 1998


Hired, trained, supervised, coached, and evaluated team of 27 telemarketers, obtaining qualified
leads for potential home improvement contracts. Administered / operated hardware and software
functions for auto-dialer system. Verified and compiled daily lead reports and forwarded to key
management, who distributed all leads to the outside sales force.
Key Accomplishments:
• Promoted within 10 months, as the youngest manager (age 18) in company history.
• Authored office policies and procedures for telemarketing staff.
• Re-wrote scripts and rebuttals, which increased the potential for securing leads.
• Boosted staff morale and confidence, through one-on-one associate coaching.


Telemarketing Associate                                                       1997 - 1998


Initiated nationwide sales of roofing, siding, gutters, and windows, utilizing qualified leads list,
consisting of homeowners who recently experienced storm damage. Scheduled appointments with
homeowners for general contractor to provide estimate for repairs.
Key Accomplishments:
• Ranked among the Top 3 Associates (out of 40) in generating leads per hour.
• Successfully achieved 5/6 leads per hour, compared to shift's average of 2-3.
• Assisted in training new associates in office operations and telephone scripts.
• Recommended for supervisory position after 10 months of


American Research                                                             1995 - 1997
[Branch of nationwide market research firm.]
Supervisor                                                                    1996 - 1997
Directed team of interviewers, responsible for contacting qualified leads to complete market
research surveys for nationwide accounts, comprised of high-profile and Fortune 500 companies.
Key Accomplishments:
• Promoted within one year, as the youngest supervisor (age 17) in the history of the company.


Interviewer                                                                                      1995 - 1996


Conducted telephone surveys for market research programs.
Key Accomplishments:
• Designated as #1 Overall Producer out of 30, in obtaining completed surveys.




  Education


  William E. Smith Junior College                                                                   2001
  Associate, Business Administration




                         P RW RA




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