Dale Wong604 Harmony LanePleasantville, CA 94588(925) 555-1234
Office Professional with 17 years experience in general accounting functions and
human resource issues critical to company operations. Noted for organizational,
problem solving, management, interpersonal, and communication skills.
Areas of Expertise
Organize computer data and reports in order for administrative staff to access
information. Handle complex issues and multi- task projects in a professional and
Administer employee payroll, company taxes, and maintaining 401-K Plan.
Analyze checking accounts for cash flow discrepancies and investigate cash
overage/shortages. Authorize petty cash and quick check distributions. Interpret
monthly financial statements and researching computer and billing/errors. Handle
Accounts Receivable and processing daily bank deposits.
Health and Insurance Benefits Coordinator/Human Resources Facilitator.
Coordinate insurance and employee benefits, direct employee questions to proper
resource, and negotiate insurance contracts. Use diplomacy and listening skills.
Customer Service and Relations
Use interpersonal and customer relations skills to communicate, relate and offer
assistance to employees, vendors and clients. Helpful in finding solutions to
• Instrumental in reducing company premiums for Workers' Compensation claims
through interaction and communications with employees on an extended absence.
Worked with designated managers in forming a Safety Committee to reduce
Worker's Compensation premiums. Accountable for annual filing of application
and assuring compliance with regulations.
• Initiated obtaining applications in the CHIP Insurance Plan for qualifying
employees and handled the enrollment and paperwork for the process. Persuaded
management to offer Long/Short Term Disability Plans as an employee benefit by
researching criteria, interviewing brokers, and evaluating quotes.
• Streamlined policies and procedures to expedite operations within the facility.
Improved in- house communications by producing a new membership directory.
Assisted in revising employee manual and creating job descriptions for newly
formed operational/management structure.
Country Club 1987 - 2001
Country Club 1984 - 1987
SFB Department Store 1976 - 1984
• Microsoft Word 2000, Excel 2000, and Corel 1998
• Internet and Electronic Mail
University of Arizona, Tucson, AZ 1977
P R W R A
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