Merchandising Representative by tauben


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									                                     Frances O'Malley
                                     604 Harmony Lane
                                   Pleasantville, CA 94588
                                       (925) 555-1234


·    Strong orientation in customer service/satisfaction; excellent communication and
negotiation skills. Demonstrate creativity, initiative, good judgment and the ability to
express thoughts clearly and simply. Conscientious, accurate and intuitive. Identify and
resolve problems using available resources.
·    Excellent organizational and time management skills. Streamline operations for
optimal efficiency and productivity. Prioritize workload and meet deadlines. Dependable
follow-through. Reliable working independently as well as in a team. Learn new skills
rapidly. Gather facts and data to make informed decisions.
·    Noteworthy interpersonal aptitude and people-oriented. Verbally fluent. Readily
establish rapport with individuals from diverse backgrounds and all professional levels. Use
people skills to build involvement and increase participation.
·    Courteous telephone manner. Honor confidential nature of information.
·    Knowledgeable in computer applications.

                               EMPLOYMENT HISTORY

The Aerobic Center                                            1994 – 1995 and 2001 – Present
PERSONAL FITNESS TRAINER, Lynchfield and Greensburg, Pennsylvania (2001 –
FRONT DESK ATTENDANT, Greensburg, Pennsylvania (1994 – 1995)
·     Dedicated to providing enthusiastic and dynamic service to the public. Poised, tactful,
patient and personable. Provide one-on-one instruction as well as group guidance. Ensure
safety and comfort of clients in fitness center.
·    Represent employer in a professional manner and appearance. Present health benefits
of maintaining a regular exercise routine and promote fitness to audiences of various ages in
schools, senior centers, etc. with the goal of generating new members.
·     Instruct clients in correct use of equipment to obtain maximum benefit. Listen to needs
of clients and create individualized program to address specific areas of interest.
·     Commended by employer for going the extra mile to ensure client satisfaction, going
all-out in performance of duties and attending to regular maintenance of equipment.
·    Courteously answer phones, schedule sessions and answer questions. Organize and
maintain client profile system.
·    Accurately handle payment transactions for memberships (new and renewal) and
promote other services offered by the gym. Enter records into computer database to keep
information up-to-date.

Swarowski Crystal – Arlington, Virginia                                  seasonal, 1994 – 1996

·    Serviced accounts in Pittsburgh region at Saks Fifth Avenue, JC Penney, Kaufmanns
and Lazarus. Restocked jewelry; reorganized display cases and stock drawers; monitored
·    Educated customers regarding jewelry information.
·    Informed jewelry managers of new merchandise and specials. Collaborated on sales
flow and recommendations for improvements. Entrusted by supervisors to implement


                            AFAA Personal Trainer Certification
                               AIFE Older Adult Certification
                             Silver Sneakers Fitness Instructor
                      Arthritis Foundation YMCA Aquatic Instructor
                           Exercise Etc. Children’s Fitness CEU’s

   Diploma, Fashion Merchandising, 1986, Mercyhurst College – Erie, Pennsylvania
Coursework topics: Marketing • Merchandising • Accounting • Retail Sales • Management

            Jane Roqueplot - -

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