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Drew Anderson604 Harmony LanePleasantville, CA 94588(925) 555-1234




Customer Service Manager


Dynamic management career, with proven track record of increasing sales and
establishing and exceeding customer expectations. Over 13 years experience in
customer service, procurement and negotiation of contracts. Professional manager
with a strong work ethic and attention to detail. Strong leadership, problem solving
and communication skills. Flexible, positive and responsive to change.




Relevant Work Experience


Cherrydale Full Service Glass                                           1989 - 2001
Manager Sales & Service Estimator
• Increased sales by 50% through development and implementation of a market survey that
identified target regions.
• Established a corporate marketing campaign that established a company logo and provided
professional appearance with employee uniforms.
• Provided superior customer relations with proven ability to diffuse angry customers and
accurately assess customer needs.
• Supervised and maintained updated training for all employees
• Managed inventory of over $100K
• Expanded relationships with vendors and suppliers
• Managed day-to-day operations




Education & Training


Northern Virginia Community College Public SpeakingMarketing & Sales
Training United States Military Police Academy
Public Speaking, Minor: Marketing & Sales Training
United States Military Police Academy




Other Work Experience


Fredericksburg City Police Department                                1986 - 1989
Veteran Officer/ Canine Handler




Fairfax County Police Department                                     1982 - 1986
Police Officer
Bay Colony Police Department                                                            1981 - 1982
Armed Security Officer/Shift Sergeant




United States Marine Corp                                                               1976 - 1981
Police Officer
Honorable Discharge




                      P RW RA




 Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com -
 703-444-7835 - 703-444-2005 fax