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Guest Services Director

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Guest Services Director Powered By Docstoc
					Drew Anderson604 Harmony LanePleasantville, CA 94588(925) 555-1234




Summary of Qualifications


Customer Service and Hospitality Professional with 8 years experience in
working with customers in a variety of service-based industries.

Guest Services
• Presentations           • Passenger Interaction   • Travel Coordination
• Safety Inspection       • Quality Control         • Training and Instruction
• Inventory               • Tour Direction          • Problem Resolution


Certifications
• CPR
• Food Safety
• Emergency Support




Professional Experience


Cruises, Key West, FL                                                 2000 - Present
Guest Services Director
• Perform pre-passenger set-up process, check inventory and coordinate with personnel
(catering, deck hands, captain). Ensure quality and cleanliness for next day at the end of each
trip.
• Greet up to 180 passengers as they arrive, interface with them throughout trip, make
presentations on local river sites, perform brief safety presentation, and handle any problems.


Party Store, Palm Beach, FL                                              1999 - 2000
Sales / Production




Women's Center, Palm Beach, FL                                           1996 - 1999
Instructor, Volunteer




Charter Cruise, Key West, FL                                             1995 - 1996
Cruise Director
• Provided guided boat tours of The Keys and Dry Tortugas, ensuring guest comfort and
satisfaction.
• Designed brochures and developed rapport with local area businesses and Chamber of
Commerce.


Rental Car, Miami Airport, FL                                            1994 - 1995
Reservationist
• Assisted an average of 350 customers a day in reserving, picking up and returning rental cars
in a busy airport. Received a Superior Service award.
• Resolved customer problems regarding reservation overlaps, automotive problems and
related special needs.




Education & Training


University of South Florida, Tampa, FL
Bachelor of Arts, Business
Training Seminars in: Public Speaking, Customer Relations, Water Safety




                     P RW RA




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