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Tech Gap Survey

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Tech Gap Survey Powered By Docstoc
					LexisNexis® Technology Gap Survey
By WorldOne Research

1

Contents

1. Objective and Method 2. Sampling and Quotas 3. Key Findings
1. White Collar Profession 2. Legal Profession

4. Detailed Findings 5. Appendix

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Objective and Methodology
• The objective of this research is to investigate whether or not there is a gap between generations of legal and white collar professionals in terms of technology in the workplace. WorldOne has utilized a CAWI methodology for this project. The survey was scripted to be web friendly. This ensures respondents self-complete the survey via the Internet. The survey took place between July 22nd and August 8th, 2008.

• • •

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Sampling and Quotas
• • • • • This study was conducted in the USA only Total sample size is 700 legal and white collar professionals The target is comprised 250 legal professionals (subsequently segmented as the “Legal Sector”) and 450 non-legal professionals (“White Collar” segment). White collar professionals are mostly comprised of such as, educators, healthcare professionals or other professional services. Legal professionals needed to work in the legal sector (NOT as a paralegal) or work as an in-house legal counsel for a corporation.
Legal Professionals 100 100 50 White Collar Professionals 175 175 100 Total 275 275 150 700

Baby Boomers (born 1964 or before) Gen X (born 1965-1979) Gen Y (born 1980 or later) Total

•

The data was weighted on gender to ensure the proper representation of the legal and white collar professions.

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Key Findings: White Collar Professions
Everyone in the White Collar workforce uses and values technology in the workplace. However, new ways in which technology is being used at work (especially among the youngest workers) is creating challenges that may not be good for business.
• All ages and levels of workers in the white collar workplace use technology and software at their jobs, with almost 100% penetration of the most important forms of hardware and software: – 100% use either a laptop or desktop or both – 100% use e-mail and calendar programs – 94% use an Internet browser Additionally, all ages and levels of white collar workers agree that new technology and software applications have made it easier to: – Get up-to-the-minute information (95% agree) – Perform research (94% agree) – Improve productivity (90%) – Manage information (87%) Finally, 88% of white collar workers think that devices, such as laptops, PDAs and mobile phones, make people significantly more productive. The most junior workers (Gen Y - aged under 28) and even Gen X workers (aged 29-43) use a far wider range of software and programs on the Internet at work than the most senior workers (Boomers – aged 44 to 60): – Only 35% of Boomers say they use music playing software at work versus 60% of Xers and 58% of Yers. – Twice as many Gen Y workers use video playing programs at work (51%) compared to Boomers (25%). – 49% of Gen Y use photo editing programs at work versus 28% of Boomers.

•

•

•

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Key Findings: White Collar Professions
Some of this use of technology at work appears to include programs and software that may be used more for personal tasks. And this is even more pronounced among the younger generation. Thus:
• • • • Almost three times as many Gen Y workers (39%) report using gaming programs at work than Boomers (14%). 62% of Gen Y reports accessing a social networking site from work; versus only 14% of Boomers. 47% of Gen Y access Internet bulletin boards and forums from work - versus 27% of Boomers 44% of Gen Y access multimedia sharing web sites from work - versus 24% of Boomers.

Additionally, Gen Y workers multi-task at even higher levels than the other generations as evidenced by the amount of hours in each work day that they report accessing various devices and programs. And this is especially the case for programs and web sites that may not be strictly work-related.
• Gen Y workers report spending an average of 17.4 hours in a work day using a PC, a PDA and a mobile phone, whereas, Boomers report spending just 9.7 hours a work day using the same devices. Gen Y workers report spending an average of 20.5 hours a work day using e-mail programs, Internet browsers, instant messaging programs and Microsoft Office programs, while Boomers only report spending 11.9 work hours using the same programs. Gen Y workers report spending an average of 10.6 hours of every work day accessing social networking web sites, news web sites, blogs, Internet forums and multimedia sharing web sites, versus 5.6 hours reported by Boomers.
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•

•

Key Findings: White Collar Professions
And the younger generation is the group most seriously concerned that the unrestricted use of software, hardware and the Internet at work may not be good for their own workplace productivity. This is especially so for Internet web sites that blur the boundaries between their personal and professional lives.
• • • • • Thus, 32% of Boomers think the Internet can decrease workplace productivity, where as, 50% of Gen Y workers think this is the case. 22% of Gen Y say that social networking web sites decrease their productivity at work, versus 0% of Boomers and 7% of Gen X. 22% of Gen Y say that multimedia sharing web sites decrease their productivity at work, versus only 3% of Boomers and 7% of Xers. 15% of Yers think Blogs decrease their workplace productivity ,versus only 1% of Boomers and 4% of Gen Xers. 53% of Gen Yers agree that personal devices, such as Blackberries and mobile phones, encourage too much multi-tasking.

Additionally, there are divergent ideas about what is and is not an appropriate use of technology and software in the white collar workplace. This divergence could contribute to in-office tensions and even harm teamwork and productivity.
• • • • • • While a over two thirds (68%) of all Boomers agree that PDAs and mobile phones contribute to a decline in proper workplace etiquette, less than half (46%) of Gen Y workers think so. While over two thirds of Boomer workers think the use of a laptop or PDA during in-person meetings is “distracting” (68%), less than half (49%) of Gen Y workers think so. While only 17% of Boomers think using laptops or PDAs during in-person meetings is “efficient,” over one third (35%) of Gen Y think it is. While only 28% of Boomers think that blogging about work-related issues is acceptable, 41% of Gen Y do. While almost half of Gen Y workers (47%) think it’s acceptable to befriend a client on a social networking site, only 24% of Boomers do. While only 38% of Boomers think it’s appropriate to befriend a colleague on a social networking site, over three quarters 76% of Gen Y workers do.

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Key Findings: Legal Profession
Everyone in the Legal workforce uses and values technology in the workplace. However, the new ways in which technology is being used at work (especially among the young legal professionals) is creating challenges that may not be good for business.
• About 7 in 10 (71%) legal professionals agree that their profession is maximizing on the use of available technology and software. There is nearly 100% penetration of the most important forms of hardware and software: – 100% use either a laptop or desktop or both – 93% use e-mail and calendar programs – 99% use an Internet browser Additionally, all ages and levels of legal professionals agree that new technology and software applications have made it easier to: – Get up-to-the-minute information (95% agree) – Perform research (95% agree) – Improve productivity (95%) – Manage information (90%) Finally, 90% of legal workers think that devices, such as laptops, PDAs and mobile phones, make people significantly more productive. Junior legal professionals Gen Y (aged under 28) and Gen X (aged 29-43) use a far wider range of software and programs on the Internet at work than the most senior workers (Boomers – aged 44 to 60): – Only 35% of Boomers say they use music playing software at work versus 63% of Xers. – Gen X workers use video playing programs at work (46%) compared to Boomers (24%). – 45% of Gen Y use photo editing programs at work versus 25% of Boomers and 21% of Xers.

•

•

•

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Key Findings: Legal Profession
Some of this use of technology at work appears to include programs and software that may be used more for personal tasks. And this is even more pronounced among the younger generation of legal professionals:
• • • • Almost two times as many Gen X (26%) or Y workers (29%) report using gaming programs at work than Boomers (15%). 55% of Gen Y and 40% of Gen X report accessing a social networking site from work, versus only 13% of Boomers. 36% of Gen X access Internet bulletin boards and forums from work, versus 22% of Boomers 39% of Gen X access multimedia sharing web sites from work, versus 25% of Boomers.

Additionally, Gen Y workers multi-task at even higher levels than the other generations within the legal profession as evidenced by the amount of hours in each work day that they report accessing various devices and software programs. As it relates to web based applications, Gen X and Y multi-task at the same level and higher than Boomers.
• Gen Y legal professionals report spending an average of 20.2 hours in a work day using a PC, a PDA and a mobile phone, whereas, Boomers report spending just 8.7 hours Gen X spend 11.12 hours in a work day using the same devices. Gen Y legal professionals report spending an average of 22.91 hours a work day using e-mail programs, Internet browsers, instant messaging programs and Microsoft Office programs, while Boomers and Xers only report spending 10.28 and 14.36 work hours using the same programs. Gen Y and Gen X legal professionals report spending an average of 8.52 and 8.09 hours of every work day accessing social networking web sites, news web sites, blogs, Internet forums and multimedia sharing web sites, versus 4.78 hours reported by Boomers.

•

•

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Key Findings: Legal Profession
And the younger generation (Gen X and Y) within the legal profession are more seriously concerned than Boomers that the unrestricted use of some Internet based applications at work may not be good for their own workplace productivity.
• • • • Thus, 29% of Boomers think the Internet can decrease workplace productivity, where as, 56% of Gen X and 59% of Gen Y workers think this is the case. 30% of Gen Y say that social networking web sites decrease their productivity at work, versus 2% of Boomers and 9% of Gen X. 9% of Gen X say that multimedia sharing web sites decrease their productivity at work, versus only 2% of Boomers. 9% of Yers think Blogs decrease their workplace productivity ,versus only 2% of Boomers.

Additionally, there are divergent ideas about what is and is not an appropriate use of technology and software in the legal profession. This divergence could contribute to in-office tensions and even harm teamwork and productivity.
• • All generations within the legal profession agree that PDAs and mobile phones contribute to a decline in proper workplace etiquette (Boomers=63%, Gen Y=73% and Gen Y= 57) However they differ in that Boomers and Gen X legal professionals think the use of a laptop or PDA during inperson meetings is “distracting” (75% for both generations), whereas 44% of Gen Y legal professionals think so. Moreover, Gen Y legal professionals are using these types of devices more frequently than the older generations within the courtroom (74% vs. 23% Boomers and 48% Gen X). While only 23% of Boomers and 29% of Xers think using laptops or PDAs during in-person meetings is “efficient,” nearly half (47%) of Gen Y think it is. While only 27% of Boomers think that blogging about work-related issues is acceptable, 40% of Gen X and 52% of Gen Y do. And in terms of new technology compromising confidentiality and security within the legal profession, nearly all (98%) of Boomers agree, whereas, 66% of Xers and 79% of Gen Y agree with this statement. While Gen Y and Gen Y legal professionals (48% and 40%) think it’s acceptable to befriend a client on a social networking site, only 20% of Boomers do. While only 35% of Boomers and 64% of Xers think it’s appropriate to befriend a colleague on a social networking site, 91% of Gen Y workers do.

• • • • •

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Technology Overall

11

Q14i. There is a clear generation gap at my workplace when it comes to adopting and using new technology and applications
A clear majority (57%) of professionals agree that a generation gap exists in their workplace. There is minimal difference between the two sectors.

57%

57%

57%

57%

56%

Base size: Total =700 Legal Professionals = 250 White Collar Professionals= 450
12

Q14i. There is a clear generation gap at my workplace when it comes to adopting and using new technology and applications
Perceptions of a generation gap regarding technology appear significantly influenced by age with Gen Y far likelier to cite than Boomers.

51%

57% 69%

:Significantly higher than other generations

:Significantly lower than other generations

Base size: Baby Boomers = 275 Gen X = 275 Gen Y= 150

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Q14j. Email, PDAs, texting and Blackberry are methods of communication, but the discussions are disjointed and not effective
Although a clear majority reject this hypothesis, a perhaps surprisingly high minority (43%) agree. Men are more likely to concur (45% vs. 39% of women) as are White Collar (46% vs. 39% Legal).

43%

39%

46%

:Significantly higher than other generations Base size: Total =700 Legal professionals = 250 White Collar Professionals= 450
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Q14j. Email, PDAs, texting and Blackberry are methods of communication, but the discussions are disjointed and not effective
While generational attitudes appear reasonably uniform, White Collar Baby Boomers (54%) and Legal Sector Generation Y (62%) seem more likely to perceive these new communication technologies as ineffective.

38% 47%

44%

:Significantly higher than other generations Base size: Baby Boomers = 275 Gen X = 275 Gen Y= 150

:Significantly lower than other generations

15

Q17. Has the following become easier or more difficult as a result of new technology and software applications? Summary Much/Somewhat Easier
All segments overwhelmingly agree that new technologies provide improved information reception, better information management, enhanced research potential and enable overall improvements in productivity. However, although a clear majority supports the other propositions, there is a significant minority resistant to claimed benefits in building professional relationships, improving billing times and attracting new business.

:Significantly higher than the other sector Base size: Total =700 Legal professionals = 250 White Collar Professionals=450
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Q17. Has the following become easier or more difficult as a result of new technology and software applications? Summary Much/Somewhat Easier
With regard to attracting new business, Baby Boomers are clearly less enthusiastic about the benefit of new technologies (almost half reject the proposition). White Collar Boomers are also significantly less likely to cite the building of professional relationships or billing benefits.

:Significantly higher than baby boomers Base size: Baby Boomers = 275 Gen X = 275 Gen Y= 150

:Significantly lower than other generations

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Q18A. New technology and software can compromise the confidentiality and security of the legal profession Among Legal Profession
Almost three-quarters of Legal professionals feel that new technologies present some risk to confidentiality and security (one in 5 strongly agree). Concern emanates most notably from Gen Y and Boomers and is more likely among men (77% vs. 65% of women).

73%

66% 78% 79%

:Significantly higher than other generations Base size: Baby Boomers = 100 Gen X = 100 Gen Y= 50

:Significantly lower than other generations

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Q18B. The legal profession is maximizing the utilization of available technologies and software Among Legal Profession
About 7 in 10 legal practitioners agree that their profession is achieving maximum benefit from available technologies with Gen Y most and Boomers least positive. By a sizeable margin (82% vs. 66%), women are also more positive than men.

71%

65%

70% 87%

:Significantly lower than other generations Base size: Baby Boomers = 100 Gen X = 100 Gen Y= 50
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Hardware/Technology Device Usage and its Effect on Workplace Productivity

20

Q7. Which of the following do you use?
Over 6 in 10 professionals use both a desktop and a laptop computer. Among those using only one type of device, desktops outweigh laptops by almost three to one. Boomers, particularly in the Legal Sector, are significantly more likely to solely use desktops.

:Significantly higher than the other sector Base size: Total =700 Legal professionals = 250 White Collar Professionals=450
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Q7. Which of the following do you use?
Boomers are significantly more likely to use only a desktop computer than their younger colleagues.

:Significantly higher than other generations Base size: Baby Boomers = 275 Gen X = 275 Gen Y= 150

:Significantly lower than other generations

22

Q8. During an average workday, how many hours would you estimate that you spend using…? Mean Summary Hours Per Day
Professionals claim over seven hours daily PC use - longer than combined use of other devices. Perceptions of PDA and/or cell phone use are also relatively high while other devices are significantly less used. Perhaps partly a reflection of their seniority, Boomers cite significantly less time using all devices except personal computers. Gen Y claims to be the heaviest device users overall.

Total
A personal computer A PDA, blackberry or another smart phone A mobile phone A fax machine Typewriter Pager
7.6

Legal Sector
7.0

White Collar  Baby Boomer Sector
8.0

Gen X 7.8 1.7 2.5 1.0 0.4 0.6

Gen Y 8.5 4.0 4.9 2.6 1.4 1.8

7.0 1.1 1.6 0.5 0.1 0.2

1.9 2.5 1.1 0.5 0.7

2.1 2.3 1.4 0.7 0.8

1.7 2.7 0.9 0.4 0.6

:Significantly higher than the other sector/generation

:Significantly lower than other generations

Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450

Baby Boomers = 275 Gen X = 275 Gen Y = 150
23

Q19. How frequently do you use your cell phone, PDA or smartphone such as a Blackberry in the courtroom? Among Legal Profession
6 in 10 legal professionals state that they never use PDA type devices in the courtroom with only 1 in 7 citing frequency of usage. Nevertheless, there is a sharp divergence among segments. Over three quarters of Boomers never use them; while this falls to around half among Gen X and about onequarter among Gen Y legal professionals. Men are also less likely than women to use these devices.
4% 15% 15%

46%

:Significantly higher than the other sector Base size: Baby Boomers = 100 Gen X = 100 Gen Y= 50

:Significantly lower than other generations

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Q14. How strongly do you agree or disagree with the following statements about new technology, tools, websites and software at work? Percentage ‘Agree’
While new technology tools are overwhelmingly perceived to enhance productivity and communications, there is also a perceived “downside”. Negativity is focused chiefly upon a perception of “never switching off” (confirmed by approximately 7 in 10 respondents) and by an apparent replacement of personal contact with colleagues (cited by 6 in 10). In addition, more than half (55%) fear new technology encourages “too much” multi-tasking, a figure highest among Legal Sector Gen Y (62%). Nevertheless, the overall patterns of both positive and negative perception are relatively consistent across all sub-groups.
Total
Personal devices, such as Blackberries encourage too much multi-tasking. Devices, such as laptops, PDAs and mobile phones make people significantly more productive. Devices, such as PDAs and mobile phones confuse workplace communications. Personal devices such as Blackberries and pagers mean I never really get to “switch off” my work responsibilities after hours. I spend more time communicating with my co-workers through email or on the phone than I do face to face.
55%

Legal Sector
54%

White Collar  Sector
56%

Baby Boomer
58%

Gen X
53%

Gen Y
53%

88%

90%

87%

86%

91%

86%

33%

32%

34%

33%

34%

32%

71%

74%

69%

66%

77%

72%

63%

56%

67%

59%

65%

69%

:Significantly higher than the other sector Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450 Baby Boomers = 275 Gen X = 275 Gen Y = 150

:Significantly lower than other generations

25

Q15. Using a laptop or PDA (e.g. Blackberry) during inperson meetings maybe considered as… Percentage ‘Agree’
Approximately two-thirds of respondents agree that using technology tools during a meeting is both impolite and distracting. Legal Gen Y professionals are least likely to concur with this hypothesis (46%), while their Gen X colleagues are most likely to agree (three-quarters citing distracting and 83% impolite). Boomers are also more likely to be hostile, particularly in the Legal Sector. Only around a quarter feel that in-meeting use of these tools makes people more efficient and productive or is unavoidable with only one in 5 citing the tools as essential. Overall, legal professionals are more inclined to agree that technology tools are impolite/distracting in meetings yet more likely to find them efficient and unavoidable.
Total
Impolite Distracting Productive Efficient Unavoidable Essential None of these 66% 63% 27% 25% 23% 20% 2%

Legal Sector
72% 70% 27% 29% 28% 18% 2%

White Collar  Sector
62% 59% 28% 23% 19% 21% 2%

Baby Boomer
67% 68% 20% 17% 17% 11% 2%

Gen X
68% 64% 33% 30% 29% 24% 2%

Gen Y
57% 49% 35% 35% 21% 32% 3%

:Significantly higher than the other sector/generation Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450 Baby Boomers = 275 Gen X = 275 Gen Y = 150

:Significantly lower than other generations

26

Software Usage and It’s Effect on Workplace Productivity

27

Q9. During an average workday, how many hours would you estimate that you spend using each of the following applications? Mean Summary Hours Per Day
Most professionals claim they spend a significant number of hours each day using an email/calendar program, an Internet browser and Microsoft Office. In contrast, instant messaging programs are significantly less used (“never” by a clear majority of Baby Boomers). Browsing is widely utilized across sectors and segments, but Microsoft Office is of greater significance within the Legal Sector, while other professionals are notably heavier users of instant messaging programs. Boomers spend less time on all these applications, especially in comparison to Gen Y.
Total
An email and calendar program (e.g. Microsoft Outlook) An Internet browser (e.g. Internet Explorer) An instant messaging program (e.g. AIM, MSN Messenger, ICQ) Microsoft Office (e.g. Excel)

Legal Sector

White Collar Sector

Baby Boomer

Gen X

Gen Y

4.2

3.8

4.4

3.3

4.5

5.4

5.3

4.7

5.7

4.6

5.3

6.9

1.9

1.3

2.2

1.0

2.3

3.1

3.8

4.0

3.7

3.0

4.1

5.1

:Significantly higher than the other sector Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450 Baby Boomers = 275 Gen X = 275 Gen Y = 150

:Significantly lower than other generations

28

Q11. Which of the following software have you used during work hours? Percentage ‘Used’
There is relatively moderate usages of applications, such as audio visual programs, with over one-third claiming no usage (rising to almost half among Boomers). The White Collar segment makes greater use of all programs, particularly photo editing and movie making.
Total
Music playing programs Video playing programs
49%

Legal Sector
47%

White Collar  Sector
49%

Baby Boomer
35%

Gen X
60%

Gen Y
58%

39%

34%

42%

25%

49%

51%

Photo editing programs

34%

27%

39%

28%

35%

49%

Gaming programs

24%

21%

25%

14%

28%

39%

Movie maker programs

12%

7%

15%

9%

12%

20%

None of the above

35%

37%

34%

44%

28%

26%

:Significantly higher than the other sector/generation Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450 Baby Boomers = 275 Gen X = 275 Gen Y = 150

:Significantly lower than other generations

29

Q10. How many emails do you receive in an average workday?
With around half of the total survey claiming 30+ emails received per working day, there appears to be more utilization within the Legal Sector. Only one in 25 reported receipt of 5 or less emails in a typical workday.

:Significantly higher than other sector Base size: Total = 700 Legal Professionals = 250 White Collar Professionals=450

:Significantly lower than other sector

30

Q10. How many emails do you receive in an average workday?
Gen Y Professionals report receipt of considerably fewer workday emails than their older colleagues. This possibly reflects their on average less senior positions, a greater separation of personal/ work usage, and more reliance on text messaging.

:Significantly higher than other generations Base size: Baby Boomers = 275 Gen X = 275 Gen Y= 150

:Significantly lower than other generations

31

Q14e. Communications software, such as email and instant messaging creates information overload.
43% of the respondents agree that communications software leads to information overload. This perception rises to around half of Boomers and Gen Y Legal professionals.

43%

42%

43%

Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450
32

Q14e. Communications software, such as email and instant messaging creates information overload.
Boomers appear notably more concerned about information overload than generation X.

47%

38%

44%

:Significantly higher than other generations Base size: Baby Boomers = 275 Gen X = 275 Gen Y= 150

:Significantly lower than other generations

33

Internet Usage and It’s Effect on Workplace Productivity

34

Q12. How many times do you access the following sites during a typical workday?- Percentage of zero access
A majority report zero access to information databases (53%), net forums (62%), multimedia sharing (64%), social networking (68%) and blogs (70%) in a typical working day. Conversely, only a minority do not use search-engines (6%), personal email (11%) and news sites (21%). Almost two-thirds use search engines 5 or more times per day, while around 1 in 6 access information databases as regularly. Boomers report using all types of databases less often, a trend prevalent across the technology tools spectrum.
Total
Information database A search engine A social networking site A news site Blogs Internet Forums Your personal e-mail account
53% 6%

Legal Sector
30% 5%

White Collar  Sector
67% 6%

Baby Boomer
61% 7%

Gen X
49% 4%

Gen Y
43% 5%

68%

71%

66%

86%

61%

38%

21% 70% 62% 11%

16% 77% 72% 11%

24% 67% 56% 11%

30% 81% 73% 14%

14% 64% 54% 9%

15% 58% 53% 5%

64% 68% A multimedia sharing site :Significantly higher than the other sector

62%

76%

55%

55%

:Significantly higher than the other sector/generations Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450 Baby Boomers = 275 Gen X = 275 Gen Y = 150

:Significantly lower than other generations

35

Q12. How many times do you access the following sites during a typical workday?- Mean Summary Hours Per Day
Information databases are accessed significantly more by Legal professionals (60% use vs. only 28% in the White Collar segment). Boomers tend to use these databases less often, as well as search engines, social networking sites, blogs and multimedia sharing sites.

Total
Information database A search engine A social networking site A news site Blogs Internet Forums Your personal e-mail account A multimedia sharing site
2.3 9.9

Legal Sector
3.6 8.5

White Collar  Sector
1.6 10.7

Baby Boomer
1.5 7.6

Gen X
3.1 11.9

Gen Y
2.8 11.2

1.2

0.8

1.3

0.4 2.6

1.5 4.0

2.3 3.2

3.2 0.9 1.6 9.4

3.2 0.8 0.8 9.8

3.3 1.0 2.1 9.2

0.5 1.4 8.5

1.1 1.7 10.2

1.6 2.1 10.1

1.0

0.9

1.1

0.7

1.2

1.5

:Significantly higher than the other sector/generations Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450 Baby Boomers = 275 Gen X = 275 Gen Y = 150

:Significantly lower than other generations

36

Q13. Has the following increased or decreased your productivity? Percentage ‘Increase’ of total respondents
Professionals using the tools overwhelmingly agree that internet search engines (70% concur) as well as personal email accounts (37%) and information databases (33%) have boosted their productivity. Support for these tools is notably higher in the Legal Sector. The other tools listed are considered by either a majority or virtually half to have “no impact” on the efficiency of the workplace. Significantly, Internet forums are rated higher by non-Legal professionals. Except of the personal email account cited a bit more often, Boomers are less likely to cite most of the tools as increasing productivity comparing to other generations.
Total
An Internet information database A search engine A social networking site A news site Blogs Internet Forums Your personal email account A multimedia sharing site
33% 70% 8% 28% 10% 16% 37% 7%

Legal Sector
55% 76% 5% 23% 6% 5% 39% 4%

White Collar  Baby Boomer Sector
20% 66% 9% 31% 12% 23% 36% 10% 28% 69% 4% 24% 6% 10% 41% 6%

Gen X
38% 72% 10% 31% 14% 21% 34% 9%

Gen Y
35% 67% 13% 30% 9% 21% 35% 8%

:Significantly higher than the other sector Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450 Baby Boomers = 275 Gen X = 275 Gen Y = 150

:Significantly lower than other generations

37

Q14d. Social networking sites, such as Facebook, MySpace inappropriately blur the lines between people’s personal and professional lives
Approximately 7 in 10 of the total sample believe that social networking sites can inappropriately blur the distinction between personal and professional lives (with one-third strongly agreeing).

70%

68%

72%

:Significantly higher than the other sector Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450
38

Q14d. Social networking sites, such as Facebook, MySpace inappropriately blur the lines between people’s personal and professional lives
While Boomers and Gen X professionals consistently registering around these averages, Gen Y is sharply polarized between Legal (agree most) and White Collar segments (concur least). Gen Y tends to less strongly perceive the boundary of social networking sites comparing to their older peers.

71%

72%

65%

:Significantly lower than the other generations Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450
39

Q14g. The Internet contributes to a decline in workplace productivity
Approaching 4 in 10 of all respondents believe the Internet can decrease workplace productivity (although only around a fifth of these strongly believes). While over half of Gen X and Gen Y Legal professionals are in agreement, only 3 in 10 of their Boomer colleagues concur. In addition, only a mere one-third of their White Collar counterparts agree with this position.

39%

43%

37%

Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450
40

Etiquette

41

Q14f. PDAs and mobile phones contribute to the decline of proper workplace etiquette
About 6 in 10 agree that PDAs and mobile phones have led to a decline of proper etiquette in the workplace. Both sets of Boomers and Legal Gen Y are more inclined to accept this position, with White Collar Boomers particularly likely to feel strongly.

60%

62%

59%

:Significantly higher than the other sector

Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450
42

Q14f. PDAs and mobile phones contribute to the decline of proper workplace etiquette
Boomers, especially in the White Collar sector, are most likely to perceive PDAs and mobiles as detrimental to workplace etiquette.

47% 57% 69%

:Significantly higher than other generations Base size: Baby Boomers = 275 Gen X = 275 Gen Y= 150

:Significantly lower than other generations

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’

Q16. How acceptable do you feel each of the following is? Percentage ‘Very/Somewhat Acceptable
Most of these activities are considered at least somewhat acceptable by a clear majority. Using multimedia formats for presentations and web research of clients or candidates are overwhelmingly acceptable, with 7 in 10 supporting online radio listening and messaging clients. All but two of the remaining activities are also acceptable to a majority, including (unsurprisingly?) non-work related surfing. Only two activities are not ideal by most including, conducting ‘blogs’ about work related issues and befriending clients on social networking sites. In general, Legal Professionals are relatively more likely to consider many of these activities acceptable, while Baby Boomers tend to consider them less acceptable vs. other segments (presumably a reflection of more senior positions).
Total Using multimedia for important presentations Looking up information on a client or candidate on an Internet search engine Listening to an online radio station during work Sending a text or an instant message to a client's cell phone or mobile device Listening to your portable music player during work Using work technology and software to perform personal task To befriend a colleague on a social networking site Checking non-work related Internet sites during work Blogging about work related issues To befriend a client on a social networking site 94% 90% 73% 71% 65% 59% 55% 55% 36% 36% Legal Sector 94% 95% 74% 71% 65% 62% 54% 60% 36% 31% White Collar Sector 93% 87% 73% 71% 65% 56% 56% 52% 36% 39% Baby Boomer 91% 88% 63% 72% 60% 51% 38% 48% 28% 24% Gen X 97% 93% 81% 76% 69% 67% 66% 62% 42% 44% Gen Y 92% 88% 84% 59% 72% 59% 76% 58% 43% 47%

:Significantly higher than the other sector Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450 Baby Boomers = 275 Gen X = 275 Gen Y = 150

:Significantly lower than other generations

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Appendix

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Q3. Which of the following best describes the sector in which you are currently employed? – Total

Base size: Total =700 Legal Professionals = 250 White Collar Professionals=450
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Q3. Which of the following best describes the sector in which you are currently employed? – White Collar Professionals

Base size: Total =450 White Collar Professionals=450
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posted:4/15/2009
language:English
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Description: LexisNexis survey of white collar workers about their attitudes toward technology, mobile devices, and social networks