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Taxi Access Program TAP Pace Paratransit Operations Department P by delontewest

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									                                                                             Taxi Access
                                                                            Program (TAP)
Pace Paratransit Operations Department                                        Customer Guide
           P.O. Box 806347                                                     January 1, 2007
       Chicago, IL 60680-4124
            (800) 606-1282
          TTY (888) 847-0093




              A Fresh Approach To Public Transportation                             A Fresh Approach To Public Transportation
                                                          M-0201B (01-07)
                                                                                     City of Chicago
                                                                                     Taxi Affiliations


                                                             American United Cab Assn........................773-327-6161
                                                             Blue Diamond Taxi Affiliation, Inc...............312-850-4141
                                                             Blue Ribbon Assn., Inc...............................773-508-0800
                                                             Central Dispatch-Accessible Taxi...............800-281-4466
                    What is TAP
                                                             Checker Taxi Assn., Inc..............................312-243-2537
                                                             Chicago Carriage Cab...............................312-326-2221
                                                             Choice Taxi Association, Inc......................773-338-9502
Pace and the City of Chicago provide an innovative
program offering customers with disabilities a flexible      City Service Taxi Association.....................773-907-0909
option to Pace’s Special Services Program.                   5 Star Taxi Association, Inc........................773-561-4444
                                                             Flash Cab Company..................................773-561-4444
The Taxi Access Program (TAP) gives certified paratran-
                                                             Globe Taxi Association, Inc........................773-725-6500
sit customers an opportunity to travel in taxis at reduced
rates for trips that originate within the City of Chicago.   Gold Coast Taxi Association......................773-271-0163
                                                             Jitney Taxicab............................................773-548-6391
RTA certified customers can purchase taxi vouchers           King Drive Cab Affiliation...........................773-487-9000
valued up to $13.50 for the reduced price of $5.00 each.
                                                             Koam Taxi Association..............................773-973-3535
A voucher is used to pay for each one-way taxi ride.
                                                             Metro Jet Cab
                                                             Royal 3 CCC Chicago Taxi Association.....312-326-2221
                                                             Service Taxi Association, Inc......................773-262-2163
                                                             Sun Taxi Association, Inc...........................773-736-3399
                                                             24 Seven Taxi Affiliation.............................773-878-8294
                                                             Wolley Cab Association, Inc.......................312-829-4222
                                                             Yellow Cab Affiliation, Inc...........................312-829-4222
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                 Appeal Process                                  How Do I Purchase Vouchers?

Customers may contact Pace in writing or by telephone      In person:
within fifteen (15) days of receiving a warning and/or     For customers who want their vouchers printed while
suspension letter to request a hearing.                    they wait, a valid RTA ADA Paratransit ID card must be
                                                           presented to the cashier at:
This hearing allows a customer to meet with the Para-
transit Operations staff to explain inconsistencies with         Chicago & LaSalle Currency Exchange
vouchers that have been submitted. The customer may              777 N. LaSalle Street
bring an advocate to the appeal hearing.                         Chicago, IL 60610

The customer will continue to receive TAP privileges       A valid RTA ADA Paratransit ID or a letter of
until notification of a final decision is made.            eligibility from the RTA along with a photo ID is
                                                           required to purchase taxi vouchers at the time of
                                                           purchase.

                                                           For customers who prefer the convenience of a neigh-
                                                           borhood location, vouchers can be ordered at the
                                                           following Chicago Department on Aging (CDoA) sites for
                                                           pick-up about one week later.

                                                           	     Central-West Regional Center
                                                                 2102 W. Ogden Ave.
                                                                 (312) 746-5300

                                                                 (Levy)
                                                                 Northeast Regional Center
                                                                 2019 W. Lawrence Ave.
                                                                 (312) 744-0784


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      (Copernicus)                                       What if more than one customer is traveling with me?
      Northwest Regional Center
      3160 N. Milwaukee Avenue                           If more than one customer is traveling in the taxi, the
      (312) 744-6681                                     usual surcharge for extra customers is charged for each
                                                         additional person.
      (Atlas)
      Southeast Regional Center                          • Vouchers may not be used to pay for any surcharges.
      1767 E. 79th Street                                • No portion of the voucher can be used to tip the taxi
      (312) 747-0189                                       driver.

      Southwest Regional Center                          You must use cash to pay for any surcharge and/or tip.
      6117 S. Kedzie Avenue
      (312) 747-0440
                                                                   Warning and Suspension
By mail:                                                                  Process
A voucher mail order form is attached to the inside of
this brochure.
                                                         Any disregard of these rules and regulations will result
Money order, certified check, Visa or MasterCard         in at least a warning letter for the first violation.
can be used for payment.
                                                         A second violation within a twelve (12)-month period
Cash or personal checks are not accepted.                will result in a forty-five (45)-day suspension from the
                                                         program.

                                                         Customers are notified of warnings and suspensions via
                                                         letter. This letter will also contain information on how to
                                                         appeal a warning and/or suspension.




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Only one voucher may be used for each one-way trip
regardless of the fare at the end of the trip or the                How Do I Use The Vouchers?
number of customers traveling. (One long trip cannot
be divided into two short trips to use two vouchers.)
                                                             Just call any taxi company (listed on page 10) at least
TAP vouchers must be used within 180 days from               thirty (30) minutes before you would like to be picked
the purchase date (No refunds will be given for              up. Call only one taxi company to reserve your trip. You
unused vouchers).                                            may also hail a taxi on the street, since most cab drivers
                                                             are certified to accept TAP vouchers.
How much does a voucher cost?
                                                             Upon entering the taxi, give the driver your pre-printed
Each voucher purchased for $5.00 will allow you to take      voucher and show your RTA ADA Paratransit ID card.
a taxi trip valued up to $13.50.
                                                             At the end of the trip, the driver will complete the infor-
You must pay the difference if the metered fare at the       mation requested on the voucher and return it to you for
end of the trip exceeds $13.50.                              your signature.
For example:
    1. If, at the end of the trip, the fare on the meter     You must sign the voucher only at the end of the trip,
       reads $15.00, you must give the driver the            after reviewing the information for accuracy.	Do not
       voucher plus $1.50.                                   sign blank vouchers. Taxi drivers are not permitted
    2. If the meter reads $13.50 or less at the end of       to ask you to do so.
       the trip, the voucher alone will pay for your ride.
       The taxi driver will not give you any change back.    Your signature verifies that the information on the
                                                             voucher is complete and accurate. It is your responsibil-
You are not allowed to ride on credit. For example, you      ity to make sure the information is correct before you
are not allowed to take a trip without a voucher and then    sign. If you are not able to sign the voucher, the taxi
reimburse the taxi driver on the return trip with two (2)    driver will write “customer unable to sign” on the rider’s
vouchers.                                                    signature line.
What about waiting time?
                                                             Before exiting the taxi, the driver must give you the
Pace does not reimburse the taxi driver for waiting time     yellow (rider) copy of the voucher as your receipt.
between your trips; therefore, no portion of the voucher
may be used to pay for wait time.
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                                                                (800) 606-1282 [voice]
       Frequently Asked Questions                               (888) 847-0093 [TTY]
                                                                www.pacebus.com
Where and when can I travel?                                    E-mail: passenger.services@pacebus.com
You may travel anywhere within the City of Chicago, 24
hours a day, seven days a week.
                                                                  TAP Rules and Regulations
What if I need a wheelchair lift-equipped taxi?
Call toll free: (800) 281-4466                            Who can use the voucher?
                                                          Only the certified paratransit-eligible customer whose name
Please specify whether you use a wheelchair, scooter,     is on the voucher may use the voucher.
or other mobility device.                                 Vouchers cannot be sold or transferred to other
                                                          individuals.
If I don’t use my vouchers, can I get a refund?
No. Pace will not provide refunds for unused, expired,    Customers and taxi drivers who are found to be in viola-
lost, or stolen vouchers.                                 tion of this rule will be immediately removed from the
                                                          TAP program and may be criminally prosecuted to the
What if I have difficulty getting into a taxi?            fullest extent of the law.
A driver should assist you when you enter and exit.
If a taxi driver refuses your request, or you have any    How many vouchers can I purchase?
other concerns with the taxi service you may file a       You may purchase up to thirty (30) vouchers per week.
formal complaint by contacting:                           A maximum of four (4) vouchers may be used per day.
      Chicago Department of Consumer Services
      50 W. Washington, Room 208                          How long must I wait between trips?
      Chicago, IL 60602                                   You must wait a minimum of 10 minutes between the time
      (312) 744-9400 [voice]
      (312) 744-9385 [TTY]                                you are dropped off by a taxi and the time you board any taxi
                                                          to resume travel when using vouchers. Taking two or more
Comments or concerns regarding your service may also be   trips in less than 10 minutes is referred to as chaining trips
directed to:                                              and is a serious violation of TAP rules. “Customers and taxi
                                                          drivers who are found to be in violation of this rule risk
      Pace Customer Relations Department                  suspension or removal from the TAP program.”
      550 W. Algonquin Road
      Arlington Heights, IL 60005
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