VIEWS: 1,439 PAGES: 18 CATEGORY: IT Service Agreements POSTED ON: 9/11/2010
The Internal Service Level Agreement facilitates the negotiation and documentation of service agreements between internal providers (Technology, Process, or Support) and business partners they support. This agreement contains a title page that gives a description of the agreement, a table of contents, the actual agreement, and a page that defines important terms within the agreement. This document in its draft form contains numerous of the standard clauses commonly used in these types of agreements; however, additional language may be added to allow for customization to ensure the specific terms of the parties’ agreement are addressed. Use this agreement to facilitate the negotiation and documentation of service agreements between internal providers and business partners they support.
"Internal Service Level Agreement"