IRENE STEENHAGEN Mobile 076-032-1425 Home 011-482-4879
6 Karee Ave Marrias Steyn Park Edenvale 1609 Fax 086-450-4660 firstname.lastname@example.org
Senior Program Manager
MPT1327, Tetra, P25, Two-way, GSM, CDMA, TCP/IP, WiFi & WiMax
Networks / ISO 9000 & 14000 / Prototypes / Technical Writing / Global Program
& Project Management / Technology Solutions / Business Case Development
I designed, procured, and manufactured prototypes and full-scale products that survived extreme
international environmental conditions. Leading complex projects, I set program strategy, vision, and
tactical direction. Grasping technical matters quickly, I am a tenacious troubleshooter who bridges the
gaps between staff at all levels.
Focused and known for motivating others with my hands on leadership style, I anticipated client needs
and provided solutions. I contained costs while maintaining superior quality controls.
Senior Program Manager / Business Consultant December 2002 to January 2009 Transnet Telecoms
Promoted to investigate, collect, analyze, and provide technical wireless solutions for this R46B rail
transportation company. Designed and created prototypes. Managed up to R100M in project budgets, 10
staff, and worked closely with 20 vendors
Duties & Responsibilities (a full descriptive layout of the job functions)
1. Review customer problem 1. Source info from Sales/customer
2. Review customer network
3. Develop customer problem definition
4. Define business opportunity
5. Define customer requirements (URS)
2. Develop proposal 1. Review cost vs. benefit to client and Transnet
2. Compile initial proposal document.
3. Present to customer 1. Review proposal with account manager
2. Assist account manager in presenting to client.
3. Gain statement of intent
4. Design solution 1. Define resource requirements
2. Complete technical design
3. Source and evaluate sub-contractors/partners if necessary
4. Do prototype testing
5. Compile detailed project plan
6. Prepare proposal for customer signature
5. Gain acceptance 1. Review design with account manager and client
2. Do refinements if necessary
3. Close the deal
6. Manage implementation of 1. Review project plan with account manager and client
solution 2. Compile risk strategy
3. Manage procurement process
4. Manage sub-contractors
5. Source/provide customer training where necessary
6. Manage project implementation according to budget and time lines
7. Review implementation with customer
8. Gain customer sign-off
9. Initiate billing
Saved lives with cost effective system. Transnet had 200+ transportation tunnels with no communication
facilities leading to 130 accidents, 28 derailments, and 300+ fatalities – creating millions of dollars in
capital losses. Proposed and installed a R1M RF system. Decreased to 52 accidents, seven derailments,
and 55 fatalities the next year – all due to human error.
Designed, built, and implemented emergency response solution. Transnet needed a deployable product
to improve communications during investigations in rugged terrain. Designed and oversaw creation of
seven R1.4M high-tech caravan units. Delivered finished project in six months and built six more upon
request the following year.
Improved city-wide transportation system. Riots resulted after recently installed copper lines were
removed by local residents, backing up 1,000+ trains across 2,200 miles of track. Prevented further
destruction of trains, which cost R42M+ to fix, with a R350K wireless prototype in five locations.
Bolstered service and reliability.
Streamlined logistics handling. A container dock was expanding and purchased a high performance
crane, but was slowed due to time administrative processes. Listened to client’s needs and installed a
WiMax network. Used GPS data with container data to provide Yard Manager real-time shipping
information. Completed in two months.
Integrated WiFi into hospital operations. Contacted by Medicross to create a reliable network that
allowed five area hospitals to connect X-ray equipment to a dedicated printer in a remote location.
Evaluated systems, determined bandwidth requirements, and replaced wireline system. Finished R500K
project in five months.
Skills gained: MPT1327, Two-Way Radio, Wimax, Wifi, P25 and TCP/IP network design. Think
technically and explain in non-technical terms. Convert my understanding of the technical solution into
commercial terms for customers and non-technical staff. Understand the company as a whole, the
customer requirements and the telecom industry and the future in the industry.
Quality Assurance Officer June 2002 to November 2002 Transnet Telecoms
Promoted to inspect cellular sites, ensuring ISO 9000 and 14000 standards for 470,000 square mile
Duties & Responsibilities
Inspect GSM sites build by Transtel and/or Subcontractors. Ascertain if the sites complies with
the Specifications set up by the client.
The standards used are ISO 9000 and ISO 14000.
Write a report once the site was visited to indicate the non - compliances and make the
appropriate people aware of the corrections that need to be done. Once the corrections are done
revisit the site.
Completed ISO 14000 Environmental Auditor exam, implemented skills gained on a day to day basis and
started the ISO 14000 certification and education program for the company.
GSM site building, including the electronic equipment and civil work. ISO 9000 document management
and document writing standard. ISO 14000 Environmental Auditor. Writing detailed reports on the sites
visited and make sure that all the aspects of the site build was seen to and that the site adheres to the
Reason for Leaving
Network Engineer, Transnet Telecoms, June 2000 to May 2002.
Monitored National Wireless Ops Centre (NOC) network. Analyzed fault patterns, conducted traffic
studies, and upgraded infrastructure systems and processes. Streamlined reporting protocols, improving
data and communication reliability and stabilized network.
Duties & Responsibilities
Monitor Wireless networks, Report and follow up network faults, Analyse the fault patterns and the
influence the faults have on the network traffic. Do traffic studies.
Implemented a “Per node” filing system for the MPT1327 network; so that all the information of the sites
on this node, the regional processor and the inter-regional processor connectivity, is all available to
whoever needs it nationwide. The documents include site files, site drawings, network drawings,
subscriber list, traffic analysis and network upgrade recommendations presented to the engineering team.
MPT1327 network knowledge; understand needs and requirements of customers. Traffic studies - did
report on network upgrade requirements. Analytical thinking, flexibility, Lateral thinking, Interpersonal
skills. Communication with customer on technical and commercial issues. Assist technicians with
Reason for leaving
Senior Service Technician January 1996 to August 1999 Reutech (Barlow World)
Provided technical repair and calibration on a wide range of Test and Measurement equipment for this
R59B OEM defense contractor. Maintained the equipment repair manuals library and its database. Did
quotes for the equipment in for repair. Assisted colleagues with repairs.
Group Leader September 1990 to December 1995 S.A. Electro-Medical
Provided technical repair and calibration of Rhode & Schwarz Test and Measurement equipment. Did
quotations on repairs for customers. Made arrangements for the procurement of the spares required for a
repair if not available in the store. Assisted other technicians if required. Assisted customers over the
phone with operation instructions for their test equipment.
Project Manager June 1988 to August 1990 Siemens Telecommunication
Hardware design division; design the product to go into production. Do the environmental tests on the
product. Design the test equipment to be used as a testing tool in production. The software, CAD and test
equipment building was done by a shared team.
Education and Qualifications
ISO 14000 Environmental Auditor, CRYSTAL CLEAR, Johannesburg Certificate (2002)
Project Management, Esselen Park Johannesburg (2007)
HNDT Electronics (Telecommunication), TSHWANE UNIVERSITY OF TECHNOLOGY Pretoria
Small Business Management Diploma, DAM ELIN, Pretoria (1994)
Ph.D. Life Coaching, UNIVERSITY OF METAPHYSICAL SCIENCES, Arcata California (2007)
Graphic Design And Copy Writing Masters – AWAI Florida (2005)
Microsoft Certified Systems Engineer (MCSE) NT4, DAM ELIN Johannesburg (IIS and TCP/IP
Hobbies and Interests
Reading, writing, designing new inventions, painting, beading, walking, yoga, photography, interior
design, graphic design, metaphysics, life coaching.